SECTION_C-M_(r7).docx

HSCEDM-15-R-00003 134

SECTION C - STATEMENT OF OBJECTIVES

C.1 MISSION

The mission of Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) is the planning, management, and direction of a broad program relating to supervision, detention, and deportation of immigrants who are in the United States illegally. These activities are chiefly concerned with enforcement of departure from the United States of immigrants who have entered illegally or have become removable after admission. In implementing its mission, ERO is responsible for carrying out all orders for the required departure of immigrants handed down in removal proceedings, or prior thereto, and arranging for detention of immigrants when such becomes necessary.

C.2 BACKGROUND

ICE is responsible for the detention, health, welfare, transportation, and deportation of immigrants in removal proceedings and immigrants subject to final order of removal. The ICE El Paso Services Processing Center (EPC), a Government-owned facility located in El Paso, TX, has a requirement for detention, food, transportation and commissary services at this facility. The Contractor shall fully staff the facility to secure, control, and supervise detainees in custody. Staffing must be sufficient to complete the objectives stated within this Statement of Objectives (SOO) and to cover the positions listed in section C.13 and C.14.

C.3 FACILITY

3.1 El Paso Service Processing Center (EPC)

EPC is located at 8915 Montana Ave, El Paso, TX 79925. EPC is an eight acre facility which operates at an operational capacity of 840 detainees (typically 90% males and 10% females) and is manned twenty-four (24) hours a day, seven (7) days a week, fifty-two (52) weeks a year including all Federal Holidays. A map of the facility is included for reference at Attachment 1 to this solicitation.

C.4 OVERVIEW

The Contractor shall provide armed and unarmed detention officers, including management, supervision, manpower, training, certifications, licenses, drug testing, uniforms, equipment, supplies, and vehicles necessary to provide detention management and transportation services seven (7) days a week, twenty-four (24) hours a day at EPC.

In housing detainees, the Contractor is required to perform in accordance with the most current editions of the ICE Performance Based National Detention Standards (PBNDS 2011) 2011 (http://www.ice.gov/detention-standards/2011), American Correctional Association (ACA), Standards for Adult Local Detention Facilities (ALDF), and Standards Supplement, Standards for Health Services in Jails, National Commission on Correctional Health Care (NCCHC), Subpart A of the U.S. Department of Homeland Security (DHS) Regulation titled “Standards to Prevent, Detect, and Respond to Sexual Abuse and Assault in Confinement Facilities,” 79 Fed. Reg. 13100 (Mar. 7, 2014), and state and local laws on firearms. Some ACA standards are augmented by ICE policy and/or procedure.

In cases where other standards conflict with DHS/ICE Policy or Standards, DHS/ICE Policy and Standards prevail. If any requirements of the DHS PREA standards conflict with the terms of PBNDS 2011, the DHS PREA standards shall prevail. ICE Inspectors will conduct periodic and unscheduled inspections of the facilities to assure compliance of the aforementioned standards. In addition, the Contractor shall provide full and complete cooperation for any request or investigation conducted by the Government (See section C.23 for links to the aforementioned standards.)

The Contractor shall furnish all contract oversight management, supervision, trained personnel, equipment, materials, supplies, licenses, permits, certificates, pre-employment screenings, administration, and any other resources necessary to provide detention management, transportation, food and commissary services for detainees at EPC. The Contractor shall provide trained employees, at all times, to perform the services as prescribed in and required by this contract.

C.5 TERMS / DEFINITIONS

Administrative Segregation - A unit of housing for detainees whose continued presence in the general population poses a serious threat to life, property, self, staff, or other inmates.

Adult detainee - Any detainee eighteen (18) years of age or older or anyone adjudicated in a criminal court to constitute an adult.

Alien - Any person who is not a citizen or native of the United States.

American Correctional Association (ACA) Standards - The American Correctional Association Standards (ACA) for Adult Local Detention Facilities, latest edition.

Bed day - Per Diem “detainee day” means day in or day out and all days in between. The Contractor may charge for day of arrival or day of departure but not both.

Body cavities - Body cavities include the mouth, ears, nostrils, vagina, and rectum.

Booking - A procedure for the admission of an ICE detainee, which includes searching, fingerprinting, photographing, medical screening, and collecting personal history data. Booking also includes the inventory and storage of the detainees’ accompanying personal property.

Classification - A process for determining the needs and requirements of those detainees for whom confinement has been ordered and for assigning them to housing units and programs according to their needs and existing resources.

Contraband - Any item possessed by a detainee or found within the facility, which is declared illegal by law, or expressly prohibited, by ICE or the Contractor. Contraband may include, but is not limited to, the following: drugs and alcohol, flammable liquids (i.e perfume, aerosols, etc.), sharp objects or hardware that could be fashioned into a weapon, perishable foods that may pose health or spoilage problems, and printed materials that incite to riot, agitate the population, or otherwise cause safety and security problems.

Contract Employee - An employee of a private Contractor hired to perform a variety of detailed services within the detention facility.

Contracting Officer (CO) - ICE employee empowered to award, amend, administer, and terminate contracts.

Contracting Officer’s Representative (COR) - ICE employee(s) designated and authorized by the Contracting Officer to monitor all technical aspects of the contract, certify invoices for payment, and assist in administrating the contract.

Contractor - The firm, individual, or entity with whom ICE enters into this contract. The provider of services described in the Statement of Objectives (SOO).

Credentials - Documents providing primary source verification including education, training, licensure, experience, board certification, and expertise of an employee.

Department of Homeland Security (DHS) - A department of the United States Government, which includes U.S. Immigration and Customs Enforcement (ICE).

Department of Justice (DOJ) – A department of the United States Government, which includes the Executive Office of Immigration Review (EOIR), the Federal Bureau of Investigation (FBI), and the Federal Bureau of Prisons (BOP), and the U.S. Marshals Service (USMS).

Detainee - Any person confined under the auspices and the authority of any federal agency, primarily U.S. Immigration and Customs Enforcement (ICE). Many detainees have substantial and varied criminal histories. ICE reserves the right to place detainees in the Contractor’s detention site who are confined under the auspices and the authority of ICE or any other federal agency.

Detainee Property - Refers to any personal property belonging to a detainee, not to include American Currency.

Detainee Records - Information concerning the detainee’s personal, criminal, and medical history, behavior and activities while in custody, including but not limited to detainees personal property receipts, visitor list, photographs, fingerprints, disciplinary infractions and actions taken, grievance reports, miscellaneous correspondence, and forms prescribed as necessary by ICE and other federal agencies.

Detention Officers - Contractor’s uniformed staff members responsible for the security, care, transportation, and supervision of detainees during all phases of activity in a detention facility. The officer is also responsible for the safety and security of the facility.

Direct Supervision – A method of detainee management that ensures continuing contact between detainees and staff by posting an officer(s) inside each housing unit. Officers in general housing units are not separated from the detainees by a physical barrier. Officers provide frequent, non-scheduled observation of and personal interaction with detainees.

Disciplinary Segregation - A unit housing detainees who commit serious rule violations.

Emergency - Any significant disruption of normal facility procedure, policy, or activity caused by riot, strike, escape, fire, natural disaster, or other serious incident.

Emergency Care - Care for an acute illness or unexpected serious health care need that cannot be deferred until the next scheduled sick call.

Employee - Refers to a person employed by the Contractor.

Entry on Duty (EOD) - The first day the employee begins performance at a designated duty station on this contract.

Executive Office of Immigration Review (EOIR) - An agency of DOJ.

First Aid - Health care for a condition that requires immediate assistance from an individual trained in first aid care and the use of the facility’s first aid kits.

G-589 - Receipt used to accept valuables and to document property (money, checks, money orders, etc.).

Government - Refers to the United States Government.

Grievance - A written complaint filed by a detainee concerning personal health/welfare or the operation and services of the facility.

Health Authority - The physician, health administrator, or agency on-site that is responsible for health care services pursuant to a written agreement, contract, or job description.

Health Care - The action taken, preventive and therapeutic, to provide for the physical and mental well-being of the detainee population.

Health Care Personnel - Duly licensed individuals whose primary duties are to provide health services to detainees in keeping with their respective levels of health care training or experience.

Health Unit (HU) - The physical area in the facility and organizational unit set-aside for routine health care and sick call. The HU is the designated part of the facility for the delivery of care to detainees on an ambulatory or observation basis.

ICE Officer - ICE Officers such as Supervisory Detention and Deportation Officer (SDDO), Supervisory Immigration Enforcement Agent (SIEA), Immigration Enforcement Agent (IEA), Deportation Officer (DO), or other Government personnel.

Immigration and Customs Enforcement (ICE) - A law enforcement agency with the U.S. Department of Homeland Security.

ICE Health Services Corp (IHSC) (formerly Division of Immigration Health Services or DIHS) - A unit which oversees medical care and public health services to detained aliens in the custody of ICE, serves as the medical authority for ICE on a wide range of medical issues, including the agency’s comprehensive detainee health care program, and, when necessary, authorizes and pays for off-site specialty and emergency care, consultations, and case management.

Incident Report - A written document reporting an event (e.g., minor disturbances, officer misconduct, any detainee rule infraction).

ICE Flight Operations Unit (FOU) - ICE prisoner transportation system.

Juvenile Detainee - Any detainee under the age of eighteen (18) years unless the juvenile has been determined to be emancipated in an appropriate state judicial proceeding, or is an individual who has been incarcerated due to a conviction for a criminal offense as an adult.

Lethal or Deadly Force - The force a person uses with the purpose of causing or knowingly creating a substantial risk of causing death or serious bodily harm.

Life Safety Code - A manual published by the National Fire Protection Association (NFPA) specifying minimum standards for fire safety necessary in the public interest.

Log Book - The official record of post operations and inspections.

Man-hour - Man-hour means productive hours when the required services are performed. Only productive hours can be billed and invoiced.

Medical Screening - A system of structured observation/initial health assessment of newly arrived detainees performed within the first 24 hours of arrival.

Meet and Greet - Function fulfilled by transportation officers that involves meeting a detainee as they arrive via a commercial air carrier at the airport. Detainees are shackled and the appropriate paperwork completed upon transfer to the ICE Contractor and moved to the appropriate vehicle for transport.

Non-Contact Visitation - Visitation that restricts detainees from having physical contact with visitors using physical barriers such as screens and/or glass. Voice communications between the parties are typically accomplished with telephones or speakers.

Non-Deadly Force - The force a person uses with the purpose of not causing or which would not create a substantial risk of causing death or serious bodily harm.

Office of Professional Responsibility, Personnel Security Unit (OPR-PSU) - This office in ICE which implements a component-wide personnel security program.

On-Call Post - Posts called as necessary by the COR. These posts are not permanent and shall include such duties as guarding detainees while awaiting hearings, consular interviews, ICE interviews, awaiting arrival or departure of FOU other aircrafts or vessels, and any other location requested by the COR.

Non-Mexican National Individuals with citizenship from any country other than Mexico.

Pat Down Search - A quick patting of the detainee’s outer clothing to determine the presence of contraband.

Performance-Based National Detention Standards (PBNDS 2011) - ICE Standard PBNDS 2011, applicable to this contract.

Performance Requirements Summary (PRS) - A condensed listing of tasks, standards, acceptable quality level, and relative value of the services required by the SOO. The PRS identifies the essential service outputs of the contract that will be evaluated by the Government to assure the Contractor meets contract performance standards. The PRS is used to calculate invoice deductions or withholdings.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

Physician - An authorized practitioner who is a graduate from a recognized college of medicine or osteopathy and licensed by the appropriate state board.

Policy - A definite written course or method of action, which guides and determines present and future decisions and actions.

Post Orders - Refers to general policies and procedures used for specific posts throughout a detention facility.

Preventive Maintenance - A system designed to enhance the longevity and/or usefulness of buildings and equipment in accordance with a planned schedule.

Procedure - The detailed and sequential actions that must be executed to ensure that a policy is implemented. It is the method of performing an operation or a manner of proceeding on a course of action. It differs from a policy in that it directs action required to perform a specific task within the guidelines of that policy.

Productive Hours - These are hours when the required services are performed and can be billed.

Project Manager - Contractor employee responsible for on-site supervision of all Contractor employees, with the authority to act on behalf of the Contractor. The Project Manager cannot simultaneously serve in the role of manager and Detention Officer or Supervisory Detention Officer.

Proposal - The written plan submitted by the Contractor for consideration by ICE in response to the Request for Proposal (RFP).

Public Health Service (PHS) - An agency of the United States Department of Health and Human Services.

Quality Assurance - The actions taken by the Government to assure requirements of the Performance Work Statement (PWS) are met.

Quality Assurance Plan (QAP) - An organized written document prepared and used by the Government to assure requirements of the PWS are met. The document contains the Government specific methods, sampling guides, and checklists used in determining whether the Contractor-provided service meets quantity, quality, timeliness, effectiveness, and cost standards.

Quality Control (QC) - The Contractor’s inspection system, which covers all the services to be performed under the contract. The actions that a Contractor takes to control the production of services so that they meet the requirements stated in the contract.

Quality Control Plan (QCP) - A Contractor-produced document that addresses critical operational performance standards for services provided.

Restraint Equipment - This includes but is not limited to handcuffs, belly chains, leg irons, strait jackets, flexi-cuffs, soft (leather) cuffs, and leg weights.

Sally Port - An enclosure situated either in the perimeter wall or fence to the facility or within the interior of the facility, containing gates or doors at both ends, only one of which opens at a time. This method of entry and exit ensures there shall be no breach in the perimeter or interior security of the facility.

Safety Equipment - Firefighting equipment, including, but not limited to, chemical fire extinguishers, hoses, nozzles, water supplies, alarm systems, first aid kits, and stretchers.

Custody Classification - High, Medium - High, Medium-Low, Low

High Risk Level - Detainees that exhibit behavioral problems, or manifest a pattern of such behavior, and have a history of violent and/or criminal activity.

Medium-High Risk Level - Detainees that have documented histories of violence, assault and combativeness.

Medium-Low Risk Level - Detainees that exhibit minor behavioral problems and have a history of nonviolent criminal behavior.

Low Risk Level - Detainees with minor criminal histories and non-violent felonies.

Sensitive Information - Any information which could affect the national interest, law enforcement activities, the conduct of federal programs, or the privacy to which individuals are entitled under Title 5, U.S. Code, Section 552a. All Detainee records are considered sensitive information.

Service Processing Center (SPC) - Refers to ICE owned and operated facilities for housing detainees.

Sick Call - A system through which a detainee reports and receives individualized and appropriate medical services for non-emergency illness or injury.

Significant Event Notification Report (SEN) - An electronic reporting system that documents a special event (e.g., the use of force, use of chemical agents, discharge of firearms).

Special Housing Unit (SHU) - The space set aside within the facility for administrative or disciplinary segregation.

Standards for Health Services in Jails - Publication of the National Commission on Correctional Health Care (NCCHC) (latest edition).

Strip Search - An examination of a detainee’s naked body for weapons, contraband, and physical abnormalities. This also includes a thorough search of all of the individual’s clothing while not being worn.

Suitability Check - Security clearance process for all Contractor Employees to determine suitability to work.

Tour of Duty - No more than 12 hours in any 24-hour period with a minimum of eight (8) hours off between shifts.

Training - An organized, planned, and evaluated activity designed to achieve specific learning objectives. Training may occur on site, in an academy or training center, at an institution of higher learning, through contract services, at professional meetings, or through closely supervised on the job training. Meetings of professional associations are considered training when there is clear evidence of the above elements.

Transportation Costs - Cost inclusive of labor, equipment, supervision, management, training, licensing, certification, supplies, and materials necessary to respond to requests by designated officials for movement of detainees from place to place necessary for processing, hearing, interviews, or other situations as determined by the COR or designated official.

Weapons - This includes, but is not limited to, firearms, ammunition, knives, expandable batons, electronic defense modules, chemical weapons, and nightsticks.

X-Ray Search - A photographic search by use of x-rays.

C.6 REQUIREMENT

6.1 Transition Period

The Contractor shall provide a seamless transition from the predecessor Contractor(s), and ensure minimal disruption to vital Contractor services and Government activities. The contract transition period is anticipated to be sixty (60) days beginning September 30, 2015 and ending November 28, 2015. The Contractor shall assume full responsibility for the all services required under this contract beginning November 29, 2015 and shall have all permits and licenses required shall be acquired by this start date.

6.2 Detention Management Services

The Contractor shall provide a safe and secure environment for staff and detainees through effective building and grounds security. The Contractor shall continuously monitor programs, seek ways to reduce and control violence in the facilities, respond effectively to emergencies, maintain accountability of tools, chemicals, and other potentially dangerous items, and maintain security. The Contractor shall provide a sufficient number of Detention Officers and Supervisors to control and supervise detainees in custody while meeting the following objectives:

· The Contractor shall perform in accordance with ICE 2011 Performance Based Detention Standards (PBNDS) Detention Standards, American Correctional Association (ACA), Standards for Adult Local Detention Facilities (ALDF), and Standards Supplement, Standards for Health Services in Jails, latest edition, National Commission on Correctional Health Care (NCCHC), Subpart A of the U.S. Department of Homeland Security (DHS) Regulation titled “Standards to Prevent, Detect, and Respond to Sexual Abuse and Assault in Confinement Facilities,” 79 Fed. Reg. 13100 (Mar. 7, 2014), and state and local laws on firearms for all locations (see Section C.23) (see additional standards for local information).

· The Contractor shall furnish armed and/or unarmed detention officers, including management, supervision, manpower, training, certifications, licenses, drug testing, uniforms, equipment, supplies, and vehicles necessary to provide detention management and transportation services seven (7) days a week, twenty-four (24) hours per day at EPC.

· The Contractor shall provide armed guard services at the following posts:

· Mattox Entrance Officers – seven (7) days a week, twenty-four (24) hours per day at EPC

· Main Gate – typical hours are 0700-2200 per day.

· Lobby Officers – seven (7) days a week during operational hours, which are subject to change but are currently 7am to 11pm each day

· Transportation Officer - all Transportation Officers must be armed

· The Contractor shall provide a minimum of one Detention Officer of the same gender as the detainees housed on each post.

· The Contractor shall provide supervision of all detainees in all areas, including supervision in detainee housing and activity areas.

· The Contractor shall be responsible for detainee record keeping services, personal property, and funds management in accordance with Section C.20 of the SOO.

· The Contractor shall provide stationary detention services on demand by the COR, COR designee, or Contracting Officer (CO) that shall include but are not limited to escorting and guarding detainees to medical or doctor’s appointments, court hearings, ICE interviews, and any other location requested by the COR or CO.

· The Contractor shall agree to augment such practices as may be requested by ICE to enhance specific requirements for security, detainee monitoring, visitation, and contraband control.

· The Contractor shall provide its own fully operational and well-maintained equipment and office supplies that pertain to its own business enterprise to include equipment for management and administrative staff. This equipment shall include, but is not limited to, office furniture, general office supplies, computer equipment, internet access, IT security software/services, and other communication equipment as specified in this solicitation. The Contractor shall also provide its own computer equipment and software to provide the Government with verifiable, auditable records of employee schedules, hours worked, training hours completed and other timekeeping data (see Section C.16).

· The Contractor shall provide surveillance to ensure the facility and assets are protected from damage, unauthorized removal, and unauthorized entry/exit. The Contractor may provide software/equipment to verify detainee accountability.

· The Contractor shall provide entry control for vehicles and pedestrian traffic. This includes operation of an electronic sally port at the main entrance gate.

· The Contractor shall operate and control all designated points of access and egress on the site such as the detainee housing units, pods, courtrooms, medical facilities, hold rooms, mess hall, law library, sally port, and main entrance.

· The Contractor shall inspect all packages carried in or out of site in accordance with ICE procedures.

· The Contractor shall ensure that officers are properly trained in accordance with Section C.16.

· The Contractor shall ensure that Guard Services are performed in accordance with the terms and conditions of this contract, and the applicable Post Orders. The Contractor shall develop Post Orders for all proposed post assignments, as defined in Section C.7 and in accordance with all local policy, ACA and PBNDS 2011 standards.

· The Contractor shall ensure that breaches of security, discrepancies and/or problems are properly documented and immediately reported to the COR/ICE official on duty. Logbooks shall be used to document activities, as detailed in Section C.8.

· The Contractor shall ensure that officers are equipped with firearms (Section C.17), body armor (Section C.18) and additional guard equipment (Section C.19) to provide armed security services.

· The Contractor shall ensure the staff on each shift is adequately supervised at all times in performance of all duties.

· The Contractor shall abide by all rules and regulations governing the site.

· The Contractor shall distribute and launder suitable linens (sheets, pillow cases, towels, blankets, etc.) in addition to articles of personal hygiene (e.g., soap, toothbrush, toothpaste, comb, toilet paper, shaving equipment, and female sanitary items) as provided by the Government and in accordance with DHS/ICE policies.

6.2.1 Detention Site Standards

The Contractor shall be responsible for ensuring that EPC complies with all PBNDS 2011 optimal requirements (see Attachment 11, “PBNDS 2011 Optimal Provisions”). At a minimum, the Contractor shall ensure compliance with the optimal requirements currently in place (as outlined in Attachment 12, “PBNDS 2011 Optimal Provisions in Place at EPC”).

The Contractor shall be responsible for ensuring that EPC conforms to DHS/ICE and ACA Standards. The Contractor at a minimum shall:

· The Contractor shall ensure fire and emergency exits remain unimpeded to permit prompt evacuation of detainees and staff members in an emergency.

· The Contractor shall ensure all employees will be knowledgeable of all facility evacuation plans and procedures, including the location of all exits to be used in evacuations.

· A supervisor shall conduct an inspection of the detainee housing areas to include the locks, windows, walls, floors, ventilation covers, access panels and doors at least once per shift for operational wear and detainee tampering. This shall be logged in the security logbook for inspection and review. All defective equipment shall be reported to the Government immediately and a work request form shall be submitted to the Government for conditions discovered requiring repair.

The Contractor shall be subject to periodic and random inspection by the COR, Detention Service Manager (DSM) or other officials (e.g., EPC Compliance Unit, ACA, Foreign Counselor Officers) to ensure compliance with all applicable standards. Deficiencies shall be immediately rectified or a plan for correction submitted to the Government for approval.

6.2.1.2 Quality Control, Standards Compliance and Occupational Safety and Health Management Services

The Contractor shall, at all times, provide services in the area of Quality Control, Standards Compliance Management and Occupational Safety and Health Management. The Contractor shall continuously provide quality outputs while monitoring and measuring its performance and compliance with the Performance Work Statement (PWS) and the Quality Assurance Surveillance Plan (QASP). The Contractor shall also actively maintain EPC’s ICE PBNDS 2011 and the American Correctional Association (ACA) Adult Local Detention Facilities Standards accreditations by monitoring and measuring facility compliance with these and other applicable standards. Local, state and Federal Occupational Safety and Health laws, regulations, requirements and/or guidelines will also be implemented, monitored and measured by the Contactor to ensure a safe, accident-free facility and workplace. Contractor staff appointed in this area will work with the ICE Supervisors/Compliance Manager to ensure facility compliance of standards and accreditations and shall perform other compliance duties as requested by the EPC Assistant Field Office Director (AFOD). The duties related to these positions include, but shall not be limited to:

· Assisting in the implementation and accreditation of current PBNDS 2011 and ACA Adult Local Detention Facilities Standards.

· Maintaining EPC’s accreditation with PBNDS 2011 and ACA standards by performing routine inspections and reporting findings to the ICE Compliance Manager / Supervisor

· Ensuring the facility is ready for facility inspections, reviews, and audits.

· Attending ACA conferences at no additional expense to the Government.

· Creating, reviewing, organizing and maintaining various types of documentation.

· Researching policies and standards, keeping up-to-date with changes in these policies and standards, and disseminating such information to Contractor personnel and/or ICE officials as required.

· Creating and delivering presentations as needed.

· Executing the QCP in an effective and consistent manner.

· Ensuring continual Contractor self-assessment, correction and improvement of performance.

· Maintaining accurate and effective documentation, recordkeeping and analysis.

· Developing a system of data management for corrective action recording and reporting.

· Developing and executing a facility safety program to meet Occupational Safety and Health (OSHA) compliance requirements.

· Developing and executing a safety training program

· Conducting daily safety inspections of safety equipment

· Inspecting for sanitation compliance

· Researching training resources /materials

· Maintaining video library of safety training materials

· Maintaining injury report data

· Maintaining OSHA required reports/logs

6.2.1.3 Communications Control Services

The Contractor shall provide Communications Control services in the operation of the facility’s Control Center. Control Center assignments are critical to the safety and continuity of operations at EPC. This Contractor staff shall be a full time assignment to the control center and not a part of the detention officer’s posts or filled by detention officers but shall wear the Contractor’s company “non-officer” duty uniform. The Control Center must ensure proper communication between ICE and Contractor radio communication, with access to both frequencies.

6.2.1.4 Management of Detainee Property and Supplies

The Contractor shall operate the facility’s Detainee Personal Property Storage Room/Detainee Supply Storage Room. Supply specialists shall wear the Contractor’s company “non-officer” duty uniform, perform the full range of detainee property and supplies inventory management responsibilities, including, but not limited to, the following:

· Maintaining detainee supplies at prescribed levels and adjusting detainee supply levels assuring adequate detainee supplies are available.

· Performing physical inventories and initiates actions to identify items.

· Provide for the timely acquisition, inventory, storage, and dispersal of detainee and departmental supplies.

· Initiating, preparing, editing and processing requisitions for detainee supplies to notify ICE Personnel of the need of replenishment.

· Receipt of supplies, including the preparation of discrepancy reports and other detainee supply transaction reports as necessary.

· Determines material requirements and prepares estimates for budget and procurement purposes.

· Preparing detainee personal property/detainee supply, and expendable reports.

· Initiates actions leading to procurement, furnishes data and prepares quarterly budget estimates after input from ICE officials.

· Controls the distribution or redistribution of stock within a supply and equipment management system.

· Training new staff assigned to the detainee personal property storage room/detainee supply storage room and provide direction in various operational units

· Properly identifying and marking detainee personal property.

· Utilizing the most effective means of storage/stocking to accommodate new stock.

· Initiates actions leading to disposal of unneeded items.

· Advises ICE official of stock levels and future purchasing requirements.

· Timely processing of incoming/outgoing detainee personal property, and rapid disposition of detainee excess/abandoned personal property.

· Initiates, develops, implements and administers supply programs in accordance with Federal Property Management regulations, supply regulatory publications, the Administrative Manual and Service policies and procedures.

· Projects needs for detainee supplies, office supplies, and expendable items and establish replacement criteria based on analysis of the data.

· Maintain accurate stock records systems for a detainee service-wide program.

· Maintain contact with supply vendors, Postal Service officials, and transportation officials in order to ensure the timely shipment and receipt of supplies. Coordinates actual shipment of all supplies.

6.2.2 Medical and Health Services

The ICE Health Services Corp (IHSC) is responsible for providing all health care services for detainees in the custody of ICE. The IHSC shall provide medical coverage at the facility twenty-four (24) hours per day, seven (7) days per week. In order to support the medical services, the Contractor shall develop and comply with written policies and procedures for appropriately addressing the health needs of detainees in ICE custody. These written policies and procedures shall include, but are limited to, the following:

· Provide security for this area of the facility at all times. When patients are housed in the infirmary, security guards shall be posted to the unit twenty-four (24) hours a day, seven (7) days a week.

· Promptly recognize and summon health services staff in cases of emergency.

· Coordinate and escort detainees to the medical clinic for sick call, appointments, and the pill line. Note: Optimum functioning of health services depends on a continuous flow of patients to and from the clinic with an average of one patient per provider every ten (10) minutes. For a clinic of this size, patient flow is on average 350+ patients per day. Escort personnel shall be assigned accordingly.

· Ensure detainees are properly controlled and segregated while at the clinic.

· Provide positive control of detainees to prevent any disruption, excessive noise or other prohibited behavior while at the clinic.

· Provide detainees written instructions for gaining access to health care services. Procedures shall be explained to all detainees in the detainee's native language, and orally to detainees who are unable to read. The Contractor shall provide instructions and assistance in personal hygiene, dental hygiene, grooming, and health care, as needed.

· Separate detainees from the general detainee population who are suspected of having communicable/contagious illness or debilitating physical problems and immediately notify IHSC staff.

· Evacuate detainees as deemed necessary by qualified medical personnel.

· Report to IHSC of any observed behavioral problems and suicidal observations made upon detainees not diagnosed as psychotic and maintain continual visual observation of these detainees.

· Inform the Government immediately and confirm a plan of action for all situations involving potentially dangerous behavioral problems, imminent and evident threats of suicides, and all other urgent requests for medical treatment.

· Assist the medical staff with paperwork as permitted by security duties.

· Provide assistance to the medical staff as needed during a medical emergency situation with lift and/or carry of patient.

· Deliver written detainee health complaints to the medical facility for appropriate follow-up.

Written DHS/ICE policy and defined procedure shall require that health care complaints are responded to and that a sick call, conducted by IHSC personnel, is available to detainees daily. If a detainee's custody status precludes attendance at his/her sick call, arrangements shall be made to provide sick call services in the place of the detainee's detention. A minimum of one sick call shall be conducted daily. IHSC reserves the right to conduct triage and sick call in the place of the detainee's detention. In these situations, the Contractor shall:

· Ensure that a Detention Officer is present for observation and detainee control during any sick call services in the pod.

· Maintain IHSC provided basic first aid kits. First aid kits shall be available at all times and shall be located throughout the facility.

6.2.3 Detainee Telephone System (DTS)

The Contractor shall provide detainee access to the DTS in accordance with PBNDS 2011 and shall notify the Government of any inoperable telephones. The ICE-designated DTS vendor will be the exclusive provider of detainee telephone services for this facility.

The Contractor shall also provide video teleconferencing capability to support detainee consultation with attorneys who may be distantly located from the facility.

6.2.4 Disturbance Control Teams (DCTs)

The Contractor shall provide for a certified, all volunteer Disturbance Control Team (DCT) consisting of no less than fifteen (15) staff members and shall be managed by a member of the supervisory staff. In providing for these teams, the Contractors shall:

· Recruit staff with unique operational and training experience that will ultimately aid in the overall success of a DCT team.

· Adequately train and equip the DCT team in accordance with the training requirements of the AFOD and/or COR.

· Provide DCT personnel in sound mental and physical condition, capable of providing an unarmed response to disturbances at a facility the size of EPC.

· Provide protective clothing and equipment for each team member and at least 30% of all additional facility Detention Officers, including:

· Helmet with Face Shield

· Protective Mask (respirators with filter)

· Body Armor

· Riot Baton

· Black leather gloves

· Riot shield-Ballistic / Non-Ballistic

· Knee, shin, and foot guards

· Megaphone

· Covert communication – Radio and ear piece

· Flex Cuffs

· Have less-than lethal response tools, including standard riot batons and chemical agents that are accessible by the DCT team

· Store these tools and equipment in a secure location at EPC.

· Replenish all supplies inclusive of restraints in order to maintain supply levels.

· Activate the DCTs at the request of the facility Assistant Field Office Director or COR. Activated DCT team members’ hours shall be billed as On Call/Stationary Armed Guard hours.

· Establish a training regimen that consists of an operational tempo unique to specialized units. The Contractor’s DCT team shall receive initial training, participate in forty (40) hours training one month each year. This training should be supplemented with eight (8) hours of training each of the remaining eleven months commensurate with these responsibilities. The Contractor’s DCT team shall train with the respective ICE DCT team and ICE supervisors when available.

· Ensure its DCT team members undergo specialized training before undertaking their assignments.

· Supervisors will be required to carry cell phones. Officers shall be equipped with handheld radios.

· In addition to training in accordance with ICE 2011 PBNDS standards, the Contractor shall receive certification from the ICE SRT team and participate in the annual mock exercise.

6.2.5 Mobile Communication Plan for Detention Officers

The Contractor shall provide its own radios (e.g. Base, Mobile, Vehicle, etc...). The Contractor shall ensure that all Detention Officers will be trained to use the equipment properly and that the radios are charged and used accordingly to all post orders. The contractor shall also provide compatible radios to designated ICE personnel to allow communication between ICE and Contractor staff in the event of an emergency.

6.2.6 ICE Detainees receiving Mental Healthcare Services

EPC houses ICE detainees that have been identified as having mental health problems. The ICE Health Service Corps (IHSC) provides EPC with a dedicated psychiatrist and social worker that treat detainees with mental health issues. If detainee(s) have mental health issues that require additional or a higher level of treatment, then the detainee(s) shall be referred to a local community facility.

6.2.7 Mobile Commissary

The contractor shall operate a new commissary program (with delivery services) to provide detainees an opportunity to purchase items at least six (6) days per week. The commissary inventory shall not include any items prohibited by ICE policy and shall be provided to the COR upon request for final approval. The contractor shall manage individual detainee account by utilizing generally accepted accounting principles. Contract Processing Unit Detention officers shall receive cash and property from detainees upon arrival at the El Paso Processing Center and shall place any cash and appropriate receipt in a Government provided safe located in the Processing Center.

The contractor shall establish and operate a mobile commissary system to provide morale and comfort items to detainees at prices agreed upon between the contractor and ICE. The items on the commissary listing shall be approved by the Designated ICE Official and shall not duplicate one another. All items shall meet or exceed grades and quality of commissary products in confinement facilities.

The contractor shall manage detainee accounts and the mobile commissary program using qualified personnel. The contractor shall have a written detainee accounts management and commissary operations plan with clearly stated objectives, policies, and procedures prior to commencing work on the contract and in accordance with ICE, ACA, and state standards.

If any profits are generated from the commissary sales, these funds shall be deposited in a contractor managed detainee “Health and Welfare Fund.” Funds shall be used to procure goods and services that benefit the general detainee population at the El Paso Processing Center approved in advance by the COR and the AFOD. Examples of types of purchases include but are not limited to: televisions, computers, printers, toner, copy paper, movies, sports equipment, board games, library materials, educational programs, commissary items for indigent detainees, and/or special (non-routine) products used to support the detainee work detail program (see Voluntary Detainee Worker Program) such as paint, painting supplies, etc. Ownership of any such property transfers to ICE at the time of delivery or installation.

The commissary will be responsible for maintaining and documenting detainee funds and shall utilize a non-cash detainee payment and accounting system, using generally accepted accounting procedures. Cash payments shall not be permitted. The contractor will receive all detainee funds and receipts (G-589) during each shift. The contractor will verify the accuracy of the receipts (G-589) and the amount of funds received. The contractor will record the proper disposition of funds and shall return funds to detainees when notified of their release or transfer during each shift. The commissary program will be at no cost to the Government.

6.2.8 Visitation

The Contractor shall ensure the availability of contact visitation for detainees.

General Visitation hours will be offered for a minimum of 3 hours during the evening each weekday, and 7 hours per day on weekends.

6.2.9 Recreation

The Contractor shall ensure access to meaningful aerobic exercise opportunities for detainees in both General Population and Special Management Units. In General Population, this includes the availability of both exercise equipment (e.g. aerobic exercise machines, weigh machines) and opportunities for group sports (e.g. basketball, soccer, volleyball).

Detainees in Special Management Units for administrative reasons should be given the opportunity to recreate or comingle with other administrative segregation detainees, as appropriate based on custody classification and other security considerations.

The Contractor provides security and hand out recreation supplies, newspapers, etc.

6.2.10 Law Library and Legal Resources

The Contractor shall provide paper copies of all legal materials required by PBNDS 2011 Standard 6.3.

The Contractor shall also coordinate with external legal service providers to make available “Know Your Rights” or other types of legal rights group presentations at the facility.

6.2.10 Communication Assistance

The Contractor shall maintain a contract with a language line to provide interpretation services for detainees with limited English proficiency, as well as a contract for professional sign language interpretation services for detainees with hearing disabilities.

6.3 Transportation Services

The Contractor shall provide armed Detention Officers to transport and guard detainees. Transportation Detention Officers may be used when detainees are required to be transported, hospitalized, or to augment facility Detention Officer Staff during high detainee population levels as required by the COR/and or ICE official. The Contractor shall provide a sufficient number of Transportation Detention Officers and Transportation Supervisors to meet the following objectives:

· The Contractor shall provide secure and safe transportation of detainees to and from locations designated by the COR/and or ICE official; to include but not limited to Medical, Court and EPC local releases (Bond outs, Local Removals, Bus Stations, Shelters, Hotels, Airports, Port of Entries, on demand routes, etc.).

· The contractor staff shall receive intensive training in safe, effective procedures for restraining, controlling and managing detainees during transport; and shall be subject to the same regular, unannounced drug and alcohol testing provided to all other officers.

· The Contractor shall develop Post Orders for all proposed post assignments in accordance with Section C.7.

· The Contractor shall ensure that Transportation Services are performed in accordance with the terms and conditions of this contract, Post Orders, ICE PBNDS 2011, and ACA standards (see Section C.23).

· The Contractor shall ensure that officers are properly trained in accordance with Section C.16 to include intensive training in safe, effective procedures for restraining, controlling and managing detainees during transport.

· The Contractor shall ensure that during all transport activities, at least one Transportation Detention Officer that is of the same sex as the detainee(s) is present.

· The Contractor shall provide Transportation Detention Officers for twenty-four (24) hour services at facilities and/or hospitals when needed. More than one Officer may be required, depending on the number of detainees to be transported, hospitalized, and/or the level of security required at the hospital or facility.

· The Contractor shall not allow employees to use their privately owned vehicles to transport detainees.

· Transportation officers shall have the required state licenses for commercial drivers with the proper endorsement limited to vehicles with Automatic Transmission and the state DMV Medical Certification.

· The Contractor shall ensure that records and documentation concerning the detainee(s) to be transported and/or escorted are delivered to only the named authorized recipients. The Contractor shall ensure detainee material is kept confidential and not viewed by any person other than the authorized recipient.

· The Contractor shall assign at a minimum two (2) transportation officers as a team and on a daily basis. These assigned teams shall be distributed throughout a twenty-four (24) hour period, seven (7) days a week, to include weekends and Federal Holidays. The COR shall approve the number of teams assigned to any shift or period of time in order to meet the needs of ICE transportation requirements.

6.3.1 Contractor Provided Vehicles

The Contractor shall furnish a sufficient number of twelve (12) to fifteen (15) passenger vans as required to accommodate local transportation runs as required by the COR. The vans shall contain separation cages. A minimum of one (1) van shall be available at all times, meeting ADA guidelines and contain a wheelchair and wheelchair lift. These vehicles shall be reviewed and approved by the COR or ICE designee. With regard to transportation vehicles, the Contactor shall meet the following objectives:

· The Contractor shall be responsible for maintenance and gas for the vehicles.

· Each vehicle shall include enough secure cargo space to transport detainees…