QASP.pdf

Quality Assurance Surveillance Plan (QASP)

CAUTION!

The QASP is published separately and is not part of the contract. It is issued with the solicitation for informational purposes only.

1.0 Introduction

1.1 Since this is performance-based contract, the Government will validate in a timely manner the performance of the Contractor in meeting the required standards. This QASP provides a systematic surveillance method for the services, and describes the methodology by which the Contractor’s performance will be monitored.

2.0 Method of Surveillance

2.1 The Performance-based Matrix at Tab 1 lists the major services to be monitored and the standards to be applied. All contractor performance is subject to inspection at any time.

2.2 This QASP is based on the premise that the Government desires to maintain a quality standard for required services.

2.3 The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

3.0 Roles and Responsibilities of the Acquisition Team

3.1 Contracting Officer

3.1.1 The KO is the:

3.1.1.1 SOLE authority for any decisions that produce an increase or decrease in the scope of the contract

3.1.1.2 SOLE authority for any actions subject to the “Changes” clause

3.1.1.3 SOLE authority for negotiation modifications to the contract

3.1.2 The COR:

3.1.2.1 Verifies that the contractor fulfills the contract quality requirements.

4.0 Surveillance: The COR will evaluate the performance objectives through periodic inspections of the contractor’s during performance period. The COR will also solicit customer input to evaluate the Contractor’s performance. The COR should record both outstanding and unacceptable performance.

4.1 The following information will be included:

4.1.1 Contract paragraph number referencing the requirement surveilled.

4.1.2 Short description of the requirement being surveilled.

4.1.3 Date, time, and location of surveillance.

4.1.4 Results of surveillance.

4.1.5 Signature of individual accomplishing the surveillance.

4.2 All performance will be documented, whether acceptable or unacceptable.

4.3 Monetary deductions are a remedy of last resort. If the contractor can redo or perform the work within the contract schedule they should be permitted to do so. This would then constitute acceptable work. If the work cannot be reperformed within the contract schedule, then provide the KO with a recommended deduction.

5.0 Standards: For fixed price contracts, the Government pays for results only. The Government is entitled to consideration from the Contractor for breach of contract for failure to meet contract requirements.

Failure to meet a standard is unexcusable unless the contractor can establish all three of the following:

1. The non-performance is not the contractor’s fault;

2. The cause of the non-performance or lateness was not reasonably foreseeable;

3. It was beyond the contractor’s control to anticipate the cause of the non-performance or lateness and take preemptive actions such as arranging backup suppliers, departing earlier for the worksite, or having fully qualified backup employees on call.

5.1 All work shall be performed in accordance with the contract. The COR will not consider the services complete until all unacceptable performance has been corrected.

5.2 The COR will determine whether the failure was a minor non-conformance or a major non-conformance. (See Tab 2 Decision Table for Nonconforming Performance of fixed price contracts.)

Tab 1: Performance Based-Matrix:

Required End Result Feature(s) of end result to be surveilled.

The required performance level for each feature.

Quality Assurance

Incentives

Contractor shall provide the high quality Information Technology Information Management (IT/IA) services support required to support the

GCMC.

Service Quality

Responsiveness

Enhance Image of GCMC

Customer Service

100 percent of all task order line items are successfully completed.

100 percent of the time, task order line items are completed in a timely fashion.

100 percent of the time, contractor appearance, behavior, attitude, and interaction perpetuate the image of the GCMC as a world class educational institution.

100 percent of the time, the contractor staffing demonstrate responsible and cooperative behavior, a commitment to GCMC satisfaction; and a concern for the interest of GCMC.

Surveillance system will be primarily customer comments.

Payment of contract price if requirements met at stated performance standards.

Tab 2 Decision Table for Nonconforming Performance

DECISION TABLE FOR NONCONFORMING PERFORMANCE

MINOR NONCONFORMANCE

If Then Consideration Consideration would be less than the cost of modifying the contract ($_____)

Accept as is (only first time)

Subsequent occurrence, reject

None for first breach.

With second breach, obtain consideration comparable to the value of the loss sustained by the Government. (See next page)

Consideration would be greater than the cost of modifying the contract

Accept as is (once)

Subsequent occurrence, reject

Consideration comparable to the value of the loss sustained by the Government.

MAJOR NONCONFORMANCE

If Then Consideration The contractor agrees to correct the deliverable (or reperform the service) within the delivery schedule.

Withhold acceptance until receipt of the corrected deliverable or reperformed service.

Cost to reinspect or retest

The contractor agrees to correct the deliverable (or reperform the service) but needs an extension of the delivery date.

Withhold acceptance until receipt of the corrected deliverable or reperformed service.

Cost to reinspect or retest

Appropriate consideration for the delay Deduct QC hours

Acceptance is justified on the basis of economy or urgency

Accept as is

Consideration comparable to the value of the loss sustained by the Government.

The contractor refuses to make reperform or provide appropriate consideration.

Courses of action:

•Correct the deliverable or service through other means (contract or in-house), or •Terminate for cause (default) and reprocure.

Deduct all costs for the correction or reprocurement from the contract.

A reprocurement is not a “new procurement.”

Therefore, it can be expeditiously accomplished.