IDIQ Exhibit A Labor Category Pricing Description.pdf

IDIQ Exhibit A Labor Category Pricing, Descriptions Prices Established with each Task Order shall be in accordance with these fully burdened prices (i.e. including but not limited to direct labor, indirect costs (e.g. fringe benefits, overhead, G&A, Profit). These labor categories are not intended to limit the types and nature of services that can be ordered under this contract.

Base - Help Desk Specialist (Journeyman)

Hourly Daily Weekly Monthly

Base - Help Desk Specialist (Senior) Base - Web Designer Base - Systems Administrator

Base - Systems Administrator (Senior) Base - Network Specialist (Journeyman) Base - Network Specialist (Senior) Base – Computer Forensic & Intrusion Analyst

Base – Information Assurance/Security Specialist (Journeyman)

Microsoft Training Course Development Microsoft Office Training -------------------

Opt Yr 1 - Help Desk Specialist (Journeyman)

Hourly Daily Weekly Monthly

Opt Yr 1 - Help Desk Specialist (Senior) Opt Yr 1 - Web Designer Opt Yr 1 - Systems Administrator

Opt Yr 1 - Systems Administrator (Senior)

Opt Yr 1 - Network Specialist Journeyman

Opt Yr 1 - Network Specialist Senior Opt Yr 1 – Computer Forensic & Intrusion Analyst

Base – Information Assurance/Security Specialist (Journeyman)

Microsoft Training Course Development Microsoft Office Training

Opt Yr 2 - Help Desk Specialist Journeyman

Hourly Daily Weekly Monthly

Opt Yr 2 - Help Desk Specialist Senior Opt Yr 2 - Web Designer

Opt Yr 2 - Systems Administrator

Opt Yr 2 - Systems Administrator Senior Opt Yr 2 - Network Specialist

Opt Yr 2 - Network Specialist Senior Opt Yr 2 – Computer Forensic &

Opt Yr 2 – Information Assurance/Security Specialist

Opt Yr 2 Microsoft Training Course Development

Opt Yr 2 Microsoft Office Training

Opt Yr 3 - Help Desk Specialist Journeyman

Hourly Daily Weekly Monthly

Opt Yr 3 - Help Desk Specialist Senior Opt Yr 3 - Web Designer Opt Yr 3 - Systems Administrator

Opt Yr 3 - Systems Administrator Senior Opt Yr 3 - Network Specialist

Opt Yr 3 - Network Specialist Senior Opt Yr 3 – Computer Forensic &

Opt Yr 3 – Information

Opt Yr 3 Microsoft Training Course

Opt Yr 3 Microsoft Office Training

Opt Yr 4 - Help Desk Specialist Journeyman

Hourly Daily Weekly Monthly

Opt Yr 4 - Help Desk Specialist Senior Opt Yr 4 - Web Designer Opt Yr 4 - Systems Administrator

Opt Yr 4 - Systems Administrator

Opt Yr 4 - Network Specialist

Opt Yr 4 - Network Specialist Senior

Opt Yr 4 – Computer Forensic &

Opt Yr 4 – Information

Opt Yr 4 Microsoft Training Course

Opt Yr 4 Microsoft Office Training

Description of Labor Categories for Contract HQ0236-11-D-XXXX

LABOR CATEGORY DESCRIPTIONS

Knowledge/Skill Levels:

Level Knowledge/Skill Description Journeyman Possesses and applies expertise on multiple complex work assignments.

Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.

Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Senior Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Help Desk Specialist

(a) Responds to and diagnoses problems through discussion with users.

(b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

(c) Provides support to end users on a variety of issues.

(d) Identifies, researches, and resolves technical problems.

(e) Responds to telephone calls, email and personnel requests for technical support.

(f) Documents, tracks, and monitors the problem to ensure a timely resolution.

(g) Provides first- and second-tier support to end users for either PC, server, or mainframe applications or hardware.

(h) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

(i) Simulates or recreates user problems to resolve operating difficulties.

(j) Recommends systems modifications to reduce user problems.

Web Designer

(a) Designs and builds web pages using a variety of graphics software applications, techniques, and tools.

(b) Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group's efforts to enhance the look and feel of the organization's online offerings.

(c) Designs the website to support the organization's strategies and goals relative to external communications.

Systems Administrator

(a) Provides systems administration for servers and analysis and troubleshooting of server related problems.

(b) Creates, manages, and deletes user and group accounts. Manages event logs, security logs, and audit policies.

(c) Monitors performance problems on servers. Manages backup/restore program for network files. Manages public area on servers ensuring administration of proper access rights.

(d) Manages print processes and resolves related problems.

(e) Develops requirements and specifications for IT systems. Analyzes, evaluates, documents and makes recommendations on the merits of proposed systems development projects.

(f) Provides customer support services for IT equipment, software, systems, interfaces and networks. Investigates, analyzes and evaluates reported problems in system software, applications software interfacing, and/or IT equipment to isolate causes of malfunctions.

(g) Installs, configures, and maintains operating systems or segments of a system environment including systems servers and operating systems software on which applications programs run. Ensures high reliability and optimal availability of applications.

(h) Controls current versions and future releases of applications software, and documents the physical configuration of the information system.

(i) Optimizes the functionality of networks and systems; and diagnoses and recovers failed systems.

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Network Specialist

(a) Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.

(b) Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions.

(c) Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.

(d) Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems.

(e) Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.

(f) Plans large-scale systems projects through vendor comparison and cost studies.

(g) Provides quality assurance review and the evaluation of new and existing software products.

(h) Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.

(i)Monitors and responds to hardware, software, and network problems.

(j) Provides the routine testing and analysis of all elements of the network facilities

(including power, software, communications machinery, lines, modems, and terminals).

(k) Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.

(l) Troubleshoots network systems when necessary and makes improvements to the network

Computer Forensic & Intrusion Analyst

(a) Provides knowledge in computer and network forensics.

(b) Conducts vulnerability assessments/penetration tests of information systems.

(c) Develops researches and maintains proficiency in tools, techniques, countermeasures, and trend in computer and network vulnerabilities, data hiding, and encryption.

(d) Identifies, deters, monitors, and investigates computer and network intrusions.

(e) Provides computer forensic support to high technology investigations in the form of evidence seizure, computer forensic analysis, and data recovery.

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Information Assurance/Security Specialist

(a) Determines enterprise information assurance and security standards.

(b) Develops and implements information assurance/security standards and procedures.

(c) Coordinates, develops, and evaluates security programs for an organization.

Recommends information assurance/security solutions to support customers’ requirements.

(d) Identifies, reports, and resolves security violations.

(e) Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.

(f) Supports customers at the highest levels in the development and implementation of doctrine and policies.

(g) Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

(h) Performs analysis, design, and development of security features for system architectures.

(i) Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers.

(j) Designs, develops, engineers, and implements solutions that meet security requirements.

(k) Provides integration and implementation of the computer system security solution.

(l) Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems.

(m) Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.

(n) Ensures that all information systems are functional and secure.

Microsoft Office Training

0001 Microsoft Office Training course development (initial) 0002 Microsoft Office Training course development (change 1) 0003 Microsoft Office Training course development (change 2) 0004 Microsoft Office Training course development (change 3)

Microsoft Office Training (3 x 2-hour classes/week x 4, 1 week engagement)

Microsoft Office Training (3 x 2-hour classes/week x 8, 2 week engagement) Microsoft Office Training (3 x 2-hour classes/week x 8, 2 week engagement) Microsoft Office Training (3 x 2-hour classes/week x 8, 2 week engagement) Microsoft Office Training (3 x 2-hour classes/week x 8, 2 week engagement)