Attachment 24 TO 1 PWS - Residential Servicies Battalion (CID).pdf

CUI

PERFORMANCE WORK STATEMENT (PWS)

Office of the Secretary of Defense (OSD)

Protective Services Battalion (CID) Residential and Physical Security Program Development, Installation & Maintenance Support Services

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide Residential and Physical Security Program Development, Installation & Maintenance Support Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Residential and Physical Security Program Development, Installation & Maintenance Support Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Department of Defense, under 10 U.S.C.§714, Senior leaders of the Department of Defense and other specified persons: authority to provide protection within the United States, is authorized to provide physical protection to certain individuals.

1.3 Objectives:

Force Protection of personnel, facilities, and information Delay threat and facilitate appropriate response by providing early warning/security-in-depth intrusion decisions, specified hardening, and threat identification Install equipment with capabilities which assist with threat/intruder identification and provide credible evidentiary information for use in potential prosecution efforts.

1.4 Scope: The contractor shall perform Residential and Physical Security Program Development, Installation & Maintenance Support Services, to include technical, administrative, and professional services, for the purpose of providing turnkey residential and physical security services, which meet the requirements and specifications of this PWS and facilitates High Risk Personnel (HRP) residential protection.

All projects require site surveys unless otherwise specified and fall into the following three major categories:

1.4.1 Installations: The initial installation and application of PWS residential and physical security equipment, materials, and requirements at two different locations for a newly designated HRP. Training and help desk requirements are established during installation.

1.4.2. Upgrades: Tasks defined as upgrades are conducted after the initial installation of a security system to increase the residential security posture or functionality of the system. Examples of such include programming administration or upgrading initially installed equipment, and/or the installation of additional, new, or improved equipment/material solutions. Any upgrade that changes the user interface or operation must be reflected in updated training and training materials. Upgrades are driven by increased/unforeseen threats and or vulnerabilities and therefore must be developed and installed rapidly to mitigate risk. Each upgrade can be significantly different based on the specifics of the location.

1.4.3 Removal: The full or partial removal of installed residential security equipment and materials upon the transition/change of status of a HRP. Full restoration of property to as received condition will be required upon completion of removal.

1.4.4 Specific PWS requirements to include equipment specifications and deliverables are at Annex 0001 of this PWS.

Order Period: January 2, 2023 to January 1, 2028

1.6 General Information:

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Quality Control Program (QCP) shall be delivered via electronic mail within 30 days of contract award. Amendments/changes to the QCP shall be delivered to the COR and KO within three business days following any change. After acceptance of the QCP the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to this Quality Control (QC) system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor is not required to perform service, except for emergency work identified by the Government, on the holidays listed below:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

1.6.4 Hours of Operation: When required the contractor is responsible for conducting business, between the WHS core hours of 8:00 AM to 4:30 PM, arriving no earlier than 6:30 AM and departing no later than 6:30 PM Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.1 The contractor may be required to work outside traditional 0800-1700 Monday through Friday work hours and days, except on the aforementioned Federal holidays or when there is a Government specified requirement (i.e. increased threat or national emergency). Extended work hours and weekend work must have prior approval of Contracting Officer (KO). Determination and pricing will be billed in accordance with negotiated contract prices and KO approval.

1.6.5 Place of Performance: The work to be performed under this contract will generally be performed in stand-alone residential environments in the National Capital Region (NCR), however, some projects will be conducted in other areas within the continental US.

1.6.6 Type of Contract: The government will award a Single Award IDIQ contract consisting of labor-hours (LH) and time-and-material (T&M) contract line item numbers (CLINs).

1.6.7 Security Requirements: The Contractor shall comply with all security policies and procedures that apply to DoD and WHS/EM. Required security procedures are in Annex 0005. The contractor is responsible for ensuring all sub-contractors comply with all PWS security requirements

1.6.7.1 Operations (OPSEC) and Information Security: Contractor Operations security (OPSEC) requirements will be coordinated per Army Operations Security requirements of this PWS. Contractors must be able to provide OPSEC assurances further described in this PWS and corresponding Contract Data Requirements List (CDRL).

1.6.7.2 Controlled Unclassified Information:

1.6.7.2.1 This is not a classified contract, however, projects and contract documents will contain Sensitive and Controlled Unclassified Information (CUI).

1.6.7.2.2 The contractor must carefully monitor aggregation and compilation of unclassified data or information as it could have the potential to generate classified information. The contractor shall mark, safeguard, properly store, handle, transmit and destroy CUI and law enforcement sensitive information, in accordance with this PWS and DoDI 5200.48 CUI, 6 March 2020 (Annex 0005). This includes emails, blueprints, engineering drawings, charts, photos, maps, schedules, DVDs, slides and training materials.

1.6.7.2.3 The contractor shall immediately report, to the requiring unit security officer and Contracting Officers Representative (COR), any actual or suspected breach or compromise of CUI.

1.6.7.3 Information Security: Sensitive/CUI communicated via email, from the Contractor to the Contracting Officer (KO), the COR or the unit security manager, shall be password protected. The contractor shall use only requiring unit provided codes to reference project/locations. The contractor shall immediately report to the requiring unit Security officer and COR, any actual or suspected breach or compromise of company data systems containing requiring unit or contract information.

1.6.7.4 Sensitive Information: Any suspected or actual breach or compromise of sensitive information shall be reported to the requiring unit Security Officer and COR. Sensitive information includes, but is not limited to:

The actual project/work site address

The actual names of home owners of property management

Contractor work schedules/calendars

System design/architecture/drawings

Project equipment lists/specifications

Identified project/work site vulnerabilities/risk

Any/all communications equipment information to include capabilities, locations, or clearance level

Requiring unit mission status/personnel information or any other Government personnel working in or around the project site

The contractor shall not post on the internet, nor use for advertising any contract, project, or requiring unit information

1.6.7.5 Personnel Security: All contractor personnel to include all sub-contractor(s) conducting work on any aspect of this contract are required to sign a non-disclosure document within five (5) business days of award.

1.6.7.5.1 All contractor personnel to include all sub-contractor(s) will receive a background check prior to being provided information or visiting/working at any Residential Security (RESEC) site. All personnel must provide social security numbers and other requiring unit prescribed information. The Government may require changes in contractor security processes during periods/changes in threat levels and/or Force Protection Condition (FPCON).

1.6.7.5.2 The contractor shall alert the requiring unit of any personnel, to include sub-contractors, provided information about this contract and projects, who are dismissed, fired, or otherwise disciplined and asked to leave the company.

1.6.7.6 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. All equipment shall be protected and secured by the Contractor until installed or released to the Government. The contractor is responsible for equipment left on site during installations unless otherwise authorized by the COR. Installed physical security equipment must be National Defense Authorization Act (NDAA) compliant. The contractor shall immediately report any lost or stolen equipment to the requiring units COR and Security Officer.

1.6.7.7 Anti-Terrorism/Suspicious Activity/Reporting: The contractor shall immediately report, to the requiring unit COR or security officer, all suspected or confirmed terrorist activity, criminal/suspicious activity occurring in or around the work site. See CDRL 0007- Suspicious Activity Report.

1.6.7.8 Access Control: Access control in the HRP environment is not traditional, in that badges and or other identification documents are not provided by the Government. All contractors will be escorted and are not authorized to visit sites without the COR or other authorized requiring unit personnel.

1.6.7.9 Conduct of Contractor Personnel: The Government reserves the right to, at any time during the performance of this contract, request removal of any contractor personnel from further performance for reasons of unethical conduct, security violation or other circumstances in the best interest of the Government. In the event that it becomes necessary to replace any contractor personnel for any of the above reasons, the Contractor shall bear all costs associated with such removal, including the costs for the replacement of any personnel so removed. These costs will not be chargeable to the Government.

1.6.7.10 Security Contact: Security Personnel can be contacted for Industrial or Personnel Security related issues at:

Government Security Officer Battalion S2 Officer

(571) 515-1053

1.6.8 Special Qualifications: Contractor personnel will be required to sign a Non-Disclosure Agreement five (5) days after award of contract.

1.6.8.1 The contractor shall bear responsibility for equipment/materials procurement, pre/post testing, installation, upgrade, maintenance/sustainment, and removal/restoration of property.

1.6.8.2 The contractor shall provide periodic system user training, provide a training system, and provide a 24 hour, 365 days a year help-desk/call center staffed exclusively by a cleared personnel with approved discretionary protocols.

1.6.8.3 The contractor shall provide/install systems and services designed to ensure 360 degree exterior and interior intrusion detection and visibility. Systems shall be designed with maximum capability to perform remote troubleshooting/system maintenance/reset requirements to limit in-person visits to operational sites.

1.6.8.4 The contractor shall provide scalable residential physical security systems, equipment and materials with the capability to surge during periods of increased threat.

1.6.8.5 The contractor shall design and install residential physical security in depth measures commensurate with executive/HRP protection which includes but is not limited to: electronic security systems, duress, door/locking system changes, safe room hardening (See Annex 0003 Safe Room Guide), fencing, security lighting, etc.

1.6.8.6 The contractor shall install a fully integrated/programed system with NDAA compliant, encrypted, tamper proof, and appropriately indoor/outdoor rated equipment. This includes, but is not be limited to:

Closed Circuit Television (CCTV), video management system, recorder, sensors, duress, etc.

1.6.8.7 The contractor shall ensure all work is completed in accordance with all state laws and local building codes and power, software and network requirements of equipment. If additional power is required for uninterruptable power to the system for 8 hours, the contractor is responsible for providing that equipment.

1.6.8.8 The contractor shall apply appropriate controlled space Intrusion Detection Systems (IDS) requirements in accordance with IC Tech Spec – for Intelligence Community Directive/Specification (ICD/ICS) 705, Version 1.5, dated 13 March 2020.

1.6.8.9 The contractor shall provide appropriate site specific infrared, radio frequency, and blast mitigation equipment/materials.

1.6.8.10 The contractor shall remove equipment and restore property to its original status, unless otherwise approved.

1.6.8.11 The contractor shall not have TEMPEST requirements.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. Refer to DFARS Clause 252.201-7000 “Contracting Officer’s Representative.”

1.6.11 Key Personnel: The personnel listed below are considered essential to the work being performed under this contract. Before removing, replacing, or diverting any of the listed or specified personnel or facilities, the Contractor shall (1) notify the Contracting Officer reasonably in advance and (2) submit justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact on this contract. The Contractor shall make no diversion without the Contracting Officer's written consent;

provided that the Contracting Officer may ratify in writing the proposed change, and that ratification shall constitute the Contracting Officer's consent required by this document.

Task # Key Personnel Title Minimum Qualification Desired Qualifications Project Manager A total of 10 years of Project

Management experience with a minimum of 4 years’ experience in electronic security/ physical security/security field

Bachelor’s degree in any field

Project management experience of 6 years in security field

PMP, PMI or CSPM certification preferred

Senior Technician A total of 10 years Technical Experience with a minimum of 4 years’ experience in security system design and engineering/ complex integrated security systems

Bachelor’s degree in either computer science, electrical engineering, or information technology.

DMP Certified

Any Certification related to security equipment installation/development and design

Serves as lead/senior commissioning and testing agent and certifies system conforms to prime contract

CADD drawing/software flow chart development experience (3 years minimum).

Master certified electronics technician

CSPM certification

Solutions Architect 4 years’ experience in security system design and engineering.

Bachelor’s degree in software engineering, engineering, electronics technology, civil engineering technology, mechanical engineering technology, or electrical engineering

AutoCAD certification CADD drawing experience/ certification Direct experience with electro-mechanical drawing

Installation Technician 2 years’ experience in technical support, installation, repair and training on systems or equipment.

High School Diploma Certified Alarm Technician -

Level 1

Experience with installation, testing and commissioning of security solutions (including

CCTV).

DMP certification Certified Electronic Systems

Technician Construction-

Restoration Services 4 years’ experience in residential construction and restoration

High School Diploma Class A contractor’s license

Contractor’s license to perform all restorative actions preferred

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel: Contractor may be required to travel CONUS and within the NCR during the performance of this contract. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 “Travel Costs.” Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

1.6.14 Other Direct Costs: The contractor may be required to provide other direct materials in support of this PWS. Other direct materials/costs are costs not previously identified as direct material cost or indirect costs that can be identified specifically with a final cost objective. All contractor furnished materials requires Government approval and will be authorized to the extent that is necessary for performance of this requirement. Labor is not permitted to be proposed as an ODC. ODCs require COR or Contracting Officer approval.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16 Phase In/Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) days phase in/phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

The Contractor shall have a transition period prior to contract end date, not exceed 30 calendar days.

During the transition period, the Contractor shall assist in transitioning all areas of operation in accordance with the terms and conditions of this PWS (See Annex 0004, Transition Plan). The contractor shall provide a transition plan, inclusive of all system administrative and operational data, warrantees, timeline of work/training required, and any other information necessary to ensure the continued operation and functionality of the system than 90 calendar days prior to contract completion.

Provide the requiring unit with a transition plan no later than 10 workings days from contract award. Transition plan shall include milestone information for phase-in.

Provide all required documentation to requiring unit in accordance with CDRL A0001, Background Checks and CDRL A0002, Non-Disclosure Agreements for all contractor employees and sub-contractors assigned to work on project during transition period within 30 calendar days of contract initiation.

Coordinate with requiring unit to develop and requirements and solutions necessary Assume responsibility for maintenance of all currently installed systems, training systems and technical data and system credentials.

During exit transition phase, Contractor shall provide transition out plan to requiring unit within

30 calendar days of notification of contract end.

Transition out plan shall include service provider information, complete asset listing, technical data, system credentials, lock-out codes and any other information required to ensure seamless transition of service.

Transition plan shall include proposed timeline and address transfer of any Government Furnished Property to the requiring unit.

Contractor shall ensure requiring unit receives and retains appropriate data rights prior to transition completion.

1.6.17 Contractor Manpower Reporting

(a) The Contractor shall report all Contractor labor hours (including Sub contractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov/.

Reporting inputs will be for the labor executed during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The Contractor shall completely fill in all required data fields.

The Contractor shall enter initial data into https://www.sam.gov to establish the basic contract record no later than 15 business days after receipt of contract award or contract modification incorporating this clause. The Contractor shall notify the Contracting Officer when the basic contract record has been established in https://www.sam.gov.

(b) Contractors may direct technical questions to the help desk at: https://www.sam.gov.

[Reference: Memorandum of Revised Department of Defense Contractor Manpower Reporting Initiative dated October 16, 2019, https://www.acq.osd.mil/dpap/cpic/cp/docs/New_Contractor_Manpower_Memo_16_Oct_2019.pdf

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. BUSINESS DAY: Excludes weekends and federal holidays from the days counted towards the suspense date.

2.1.2. CALENDER DAY: Every day from is counted towards the suspense date, including weekend or federal holidays.

2.1.3. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.4. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. ELECTRONIC SECURITY SYSTEM (ESS). The integrated electronic system that encompasses interior and exterior Intrusion Detection Systems (IDS), Closed Circuit Television (CCTV) systems for assessment of alarm conditions, Access Control Systems (ACS), Data Transmission Media (DTM), and alarm reporting systems for monitoring, control, and display.

2.1.9. HIGH RISK PERSONNEL (HRP). Personnel who are likely to be terrorist or criminal targets based on their grades, assignments, symbolic values, criticalities, and threat and vulnerability assessments.

2.1.10. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.11. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.12. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.13. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.14. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.15. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.16. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.17. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative ACS Access Control Systems CCTV Closed Circuit Television CDRL Contract Data Requirements List CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf CUI Controlled Unclassified Information DD Form 254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DTM Data Transmission Media ESS Electronic Security System FAR Federal Acquisition Regulation FPCON Force Protection Condition HRP High Risk Personnel IDS Intrusion Detection System KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs OPSEC Operations security NCR National Capital Region NDAA National Defense Authorization Act PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RESEC Residential Security TE Technical Exhibit WHS Washington Headquarters Services

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The government will provide basic services to phones, desks, utilities, information technology, communication lines and bandwidth, and general office supplies) while working at residential Government locations.

3.2 Facilities: Basic facilities such as work space and its associated operating requirements (i.e., phones, desks, utilities, information technology, and general office supplies) will be provided while working in Government facilities.

3.3 Equipment: The Government will provide information, material, and forms unique to the Government for supporting this task. All Government unique information related to this requirement, which is necessary for contractor performance, will be made available to the contractor. The COR will be the point of contact for identification of any required information to be supplied by the Government.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: NA

4.3. Materials: NA

4.4. Equipment: NA

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services: The contractor shall provide services for Residential and Physical Security Program Development, Installation & Maintenance Support Services, to include technical, administrative, and professional services, for the purpose of developing and implementing turnkey residential and physical security services for certain individuals.

5.2. Program Management Support: The contractor shall provide management and user support for a contract and residential security program. In order to meet this requirement, the contractor is required to provide:

Oversee and coordinate the procurement, installation, maintenance, upgrade, removal, property restoration, user training program, 24/7 help desk operations in various parts of the United States

Contractor shall submit all required documentation to local government for permits/codes related to installation, maintenance, upgrade, removal or property restoration.

Contractor shall provide support through logistical management, coordination and scheduling - ie, ensuring that their team is available when required for repairs, equipment delivery etc.

Assist with the development, implement and maintain an IT Security Plan.

Provide all required documentation in accordance with deliverables schedule and all regulations to requiring unit including invoices, as-built drawings, diagrams, site survey checklists etc.

Manage travel cost billing for contractors and subcontractors in accordance with all Federal

Regulations Prepare and deliver all required pricing estimates for proposed technical solutions Order, inventory, oversee pre-installation serviceability checks and store equipment ordered for installation.

Notify requiring unit of any technical bulletin, mandatory software update or patch that affects the functionality or security of the installed equipment.

Develop and submit to requiring unit for final approval a proposal briefing unique to each proposed project or installation.

Develop and submit to requiring unit for final approval all plans related to system installation, removal or testing.

Develop and provide hard copy and digital versions of all training aides utilized for system training and familiarization to requiring unit for final approval.

5.3. Maintenance and Repair Services Support:

The Contractor is required to perform maintenance and repair services on all systems and enhanced physical security measures utilized during the performance of the contract.

Contractor shall provide on-site response capability within 48 hours of initial service request, unless emergency maintenance or emergency repair services are required.

The Contractor shall contact and schedule all maintenance and repair requests through requiring unit COR.

Contractor shall notify requiring unit representative of appointment confirmation within 24 hours of initial service request.

Contractor shall provide requiring unit site visit checklist prior to any maintenance or service call with name of responding technician, anticipated work plan, and areas of access required.

Contractor shall provide any emergency maintenance and repair service calls- depending on the threat assessment, the response time may need to be shortened to ensure all required security system components are functioning at 100% operability.

Requiring unit reserves the right to cancel or reschedule maintenance requests for Residence or Control Room due to unpredictable nature of mission, without penalty. The requiring unit will make every attempt possible to provide advance notification of schedule change requests.

Contractor shall ensure all personnel performing maintenance and repair actions possess the requisite qualifications and certifications, and have completed requirements of CDRL A0001- Background Checks and CDRL A0002 - Non-Disclosure Agreement.

Contractor shall ensure all personnel responding to on-site repairs and maintenance requests have all required tools, equipment, supplies and system access required to perform all repairs or maintenance noted on site visit checklist.

Contractor shall perform testing and acceptance of all equipment modified or replaced during any maintenance or repair site visit.

Contractor shall conduct semi-annual preventative maintenance to ensure system operability and reduction of emergent site visits.

Contractor shall perform Semi-Annual preventative maintenance which includes replacement of batteries, testing of system functionality and alarms, cleansing of camera lenses, sensors, testing of uninterrupted power supplies, software updates for monitoring software or tablet interfaces and any other required service determined by requiring unit or proposed by Contractor to ensure equipment is operating a peak efficiency.

5.4. Site Survey Support:

Prior to any scheduled work on installations, removals or upgrades, the Contractor shall conduct a site survey.

Contractor will utilize site survey to assist with the determination of necessary equipment, personnel or additional requirements to completed work requested by requiring unit.

5.5. New Installation Support:

Contractor shall ensure all new installations of ESS/IDS equipment and any additional enhanced physical security measures are completed in accordance with requirements in this PWS and in compliance with manufacturer and industry standards.

Contractor shall perform system verification testing on all new installations. System verification testing shall be defined to ensure that ESS/IDS and newly installed components meet all technical, operational and performance specifications. All testing shall be observed by requiring unit representative.

5.6. Upgrades and Modernization Support:

Contractor shall provide upgrade or modernization solutions when currently installed ESS/IDS components no longer provide 360° overlapping coverage, maturation of technology has degraded system efficiency, or enhanced security measures are required due to changes in threat assessments. Any replacement should be installed to the same standard that the original piece of equipment that was installed in accordance with requirements in this PWS

5.7. Removal and Restoration Support:

Contractor will conduct site survey to determine the restorative efforts required to return the residence and control room locations to “as received” condition, upon notification from requiring unit for termination of ESS/IDS requirement at HRP residence and control room and receipt of approved task order for removal, Requiring unit COR will provide photographs upon request to Contractor documenting condition of any properties requiring restorative efforts during period of ESS/IDS system and any enhanced physical security measures.

Contractor shall provide a listing of any equipment or capability remaining at residence or control room prior to commencement of Site Survey.

Contractor shall provide requiring unit site survey deliverables for removal and restoration in accordance with Technical Exhibit 2.

Contractor shall include removal of all remaining ESS/ IDS components or enhanced physical security measures, conduit, cabling, or internal components installed during emplacement of system. Contractor shall include associated timeline with removal and anticipated restoration efforts in their site survey deliverables. Items determined by the requiring unit as remaining in place shall be annotated in site survey deliverables from Contractor, along with capabilities.

Contractor shall be prepared to conduct full-spectrum restoration activities on interior and exterior of Residence/ Control Room and property. Contractor shall ensure property and residence are restored to “as received” condition prior to project closeout.

Contractor shall provide capability to conduct restoration of exterior grounds/grasses/shrubs, fencing materials, exterior surfaces of residence, door or lock replacement, window film removal, wall surface restoration, wood surface restoration or replacement or other similar types of work.

Restorative efforts shall be limited to areas specifically modified by the Contractor for the installation of ESS/ IDS Components or Enhanced Physical Security Measures in the HRP residence and Control Room.

5.8. Training Support:

Upon installation or upgrade/modernization of ESS, or upon request by requiring unit, Contractor shall be prepared to provide classroom based instruction on ESS system to requiring unit personnel or HRP personnel.

Operator training shall cover basic system operation, basic troubleshooting, help desk procedures and overall system capability familiarization.

Training shall be classroom based with the utilization of both visual aids/printed material and training equipment for hands on ESS system familiarization.

Contractor shall provide training no later than 25 calendar days from requiring unit request for training and approved task order.

5.9 Help Desk Support:

The contractor shall provide on-call, help desk support 24 hours a day, 365 days per year. There are no holiday exclusions for help desk support services.

The contractor shall ensure that personnel answering help desk support calls have completed all background check requirements (CDRL 0001) and have provided signed non-disclosure agreement (CDRL 0002) prior to working on help desk support.

The contractor shall ensure all help desk communications utilize provided code words for residence locations. At no time shall the true/legal address of the residence location be disclosed on any written help desk status reports.

The contractor shall ensure that all technicians responding to help desk trouble tickets are DMP certified/ certified to provide maintenance on all installed equipment. All technicians shall have completed background check (CDRL 0001) and signed non-disclosure agreement (CDRL 0002) prior to providing any support on RESEC help desk actions.

The contractor shall maintain a tracking system and capability to provide immediate reports which include, but are not limited to, the date/time stamp of the request, name of technician responding to request and status of trouble ticket resolution. See CDRL A0006, Help Desk Status Report.

The contractor shall provide a system of help desk trouble ticket prioritizations. Some trouble tickets will require immediate on-site response within agreed upon time frame others will require resolution and/or on-site response within 12 to 24 hours.

Contractor shall ensure that on site correction of trouble ticket/help desk issues shall not exceed 24 hours from date/time stamp of initial trouble ticket call made to help desk by requiring unit.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS:

6.1. The Contractor must abide by all statutes, applicable regulations, publications, manuals, and federal policies, procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1. Technical Exhibit 1 – Performance Requirements Summary

7.2. Technical Exhibit 2 – Deliverables Schedule

7.3 Technical Exhibit 3 – Estimated Workload Data

7.4 Technical Exhibit 4 - Equipment Capability List

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1. Installation The Contractor shall provide installation for all specified equipment, IAW requirements set forth in Part 5 of the PWS

All installations will be accurate and delivered in the prescribed time frame as agreed upon by the government

Zero Deviation from Standard

100% Inspection or customer complaints.

Validation via final site visit and testing performance.

PRS # 2. Upgrades The Contractor shall provide technically feasible upgrade options based upon Government requirements set forth in Part 5 of the PWS

All upgrades will be accurate and performed in the prescribed timeframe as agreed upon by the government

Zero deviation from Standard

100% Inspection or customer complaints.

Validation via site visit

PRS # 3. Removal The Contractor shall provide removal options based upon Government equipment disposition requirements set forth in Part 5 of the PWS

All removals will be accurate and performed in the prescribed timeframe as agreed upon by the government

Zero deviation from Standard

100% Inspection

PRS # 4. Documentation The Contractor shall provide accurate and timely documentation to the Government, IAW

All documentation will be accurate and submitted in the prescribed timeframe as agreed upon by the government

Zero deviation from Standard

Validation at the time of documentation delivery and via monthly reviews

PRS #5. Help Desk The Contractor shall provide on-call help desk support, operated exclusively by cleared, vetted and technically qualified personnel only.

All support will be accurate and performed in the prescribed timeframe as agreed upon by the government.

Zero Deviation from Standard

Validated through Help Desk Status Reports submitted

PRS #6. Training The Contractor shall provide hands on system familiarization and operation training at the request of the Government.

All training will be accurate and performed in the prescribed timeframe as agreed upon by the government

Zero Deviation from Standard

100% Inspection

PRS#7. Power and Communications Synchronization The Contractor shall ensure all equipment is NDAA Complaint and technically feasible to implement with the current technological environment

All support will be accurate and performed in the prescribed timeframe as agreed upon by the government

Zero Deviation from Standard

100% Inspection or customer complaints.

Validate via reviewing final site visit and testing

PRS #8. Scheduling The Contractor shall respond to all schedule requests from the Government in accordance with Part 5 of the PWS, and provide realistic schedules for all projects

All project and evaluation schedules shall have defined start and completion dates, with identified milestones.

Zero Deviation from Standard

100% Inspection

PRS # 9 Project Closeout The Contractor shall provide realistic schedules for project closeouts and ensure project closeout is in accordance with Part 5 of the PWS

All project and evaluation schedules shall have defined start and completion dates with identified milestones

Shall schedule a pre-inspection 14 days after completion

Shall provide a minimum of 72 hours’ notice to the Government

Within 7 days of project completion, the contractor shall schedule a site inspection to be held with the Government and all other interested parties

Validate at each project closeout and evaluation at completion, and also at monthly reviews.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Help Desk Status Report

Within one (1) day of call placed to help desk one Adobe PDF Delivered to COR via email (Password Protected)

Non-Disclosure Agreement

Within five (5) days of contract placement or onboarding one Adobe PDF Scan Delivered to COR via email (Password Protected)

Site Survey (Project) Deliverables

Within 15 working days of completed site survey one Adobe PDF, PowerPoint

Delivered to COR via DoD Safe

Testing Plans Within seven (7) working days of start of system testing one Adobe PDF Delivered to COR via DoD Safe

Training Materials Within ten (10) days prior to commencement of training or updated training materials one PowerPoint Delivered to COR via DoD Safe

Site Visit Checksheet Within 48 hours of appointment confirmation of site visit one Adobe PDF Scan Delivered to COR via email (Password Protected)

Transition In Plan Within 10 days of contract initiation one Adobe PDF, PowerPoint

Delivered to COR via DoD Safe

Transition Out Plan Within 30 days of notification of contract ending one Adobe PDF, PowerPoint

Delivered to COR via DoD Safe

Equipment Technical Sheets

Within 5 working days of equipment update, or submitted with proposal for equipment one Adobe PDF scan Delivered to COR via email (Password Protected) or DoD Safe

Removal Disposition Report

Within 5 working days of property restoration completion

One Adobe PDF Delivered to COR via email (Password Protected) or DoD Safe

Limitations on Sub Contracting Reporting Data

(FAR

Clause

52.219-14 (DEV))

Annually/No later than 5 business days following the Contractors’ submission to GSA’s Contract Payment Module

(CPRM)

One Electronic copy

PDF CO & COR

Executive Compensation

(FAR

Clause 52.204-10)

Annually/No later than 5 business days following the Contractors’ submission to the FFATA Sub-Award Reporting System

(FSRS)

One Electronic copy

PDF CO & COR

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

The data provided below identifies the labor categories and estimated hours to accomplish the requirements listed in the PWS for the Labor-Hour CLIN(s). All proposed personnel must meet the Government’s minimum qualifications. One Full Time Equivalent (FTE) is equivalent to 1872 hours on a per annum basis.

Task ID Labor Category Estimated Hours 5.2,5.4,5.5,5.6,5.7,5.8 Project Manager 800 Hours

5.2,5.3,5.4,5.5,5.6,5.7,5.8 Senior Technician 600 Hours 5.2,5.4 Solutions Architect 500 Hours

5.3,5.4,5.5,5.6,5.7,5.8 Installation Technician 3,000 Hours…