Attachment 1 PWS - Residential Servicies Battalion (CID)_Final.pdf

CUI

PERFORMANCE WORK STATEMENT (PWS)

Office of the Secretary of Defense (OSD)

Protective Services Battalion (CID) Residential and Physical Security Program Development, Installation & Maintenance Support Services

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide Residential and Physical Security Program Development, Installation & Maintenance Support Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Contractor personnel and contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Residential and Physical Security Program Development, Installation & Maintenance Support Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Department of Defense, under Pursuant 10 U.S.C.§ 714, senior leaders of the Department of Defense and other specified persons are authorized physical protection and personal security.

1.3 Objectives: Force Protection support of personnel, facilities, and information; support in delaying threats and facilitating appropriate response by providing early warning and security-in-depth intrusion decisions, specified hardening, and threat identification; and installation of equipment with capabilities which assist with threat/intruder identification and provides credible evidentiary information for use in potential prosecution efforts as necessary.

1.4 Scope: The contractor shall provide technical, administrative, and professional Residential and Physical Security Program Development, Installation, and Maintenance Support Services, which will include providing turnkey residential and physical security services and facilitating High Risk Personnel (HRP) residential protection.

All service projects require site surveys unless otherwise specified and fall into the following three major categories:

1.4.1 Installations: The contractor shall provide initial and installation and application of residential and physical security equipment, materials, and other requirements at various locations. The contractor shall provide training and help desk support for all contractor installed security solutions installations.

1.4.2. Upgrades: The contractor shall also perform tasks defined as upgrades after the initial installation of a security system to increase the residential security posture or functionality of the system. Examples of upgrade tasks include programming administration, upgrading initially installed equipment, and/or the installation of additional, new, or improved equipment/material solutions. Any upgrade that changes the user interface or operation must be reflected in updated training and training materials. Upgrades are driven by increased or unforeseen threats and or vulnerabilities and therefore must be developed and installed rapidly to mitigate risk. Each upgrade can be significantly different based on the specifics of the location.

1.4.3 Removal: The contractor shall provide full or partial removal of installed residential security equipment and materials upon the transition or change of status of HRP. The contractor shall fully restore property to the received condition, as required, upon completion of removal.

1.4.4 Specific PWS requirements to include equipment specifications and deliverables are at Annex 0001 of this PWS.

Order Period: January 2, 2023 to January 1, 2028

1.6 General Information:

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor ensures all work complies with the requirements of the contract. The Quality Control Program (QCP) shall be delivered via electronic mail within 30 days of contract award to the contracting officer (KO). Amendments or changes to the QCP shall be delivered to the contracting officer representative (COR) and KO for acceptance, three business days prior to implementing any change.

1.6.2 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor is not required to perform service, except for emergency work identified by the Government, on the holidays listed below:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

This section does not apply to Help Desk Support, which requires the contractor to provide support 24 hours a day, 365 day per year.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the WHS core hours of 8:00 AM to 4:30 PM, arriving no earlier than 6:30 AM and departing no later than 6:30 PM, Monday through Friday except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. This section does not apply to Help Desk Support, which requires the contractor to provide support 24 hours a day, 365 day per year.

1.6.4.1 Extended Hours/Weekend work: The contractor may be required to perform work outside WHS core hours and must have prior approval of the Contracting Officer (KO). Determination and pricing will be billed in accordance with negotiated contract prices and KO approval. This section does not apply to Help Desk Support, which requires the contractor to provide support 24 hours a day, 365 day per year.

1.6.5 Place of Performance: The work to be performed under this contract will generally be performed in stand-alone residential environments in the National Capital Region (NCR), however, some projects will be conducted in other areas within the continental US.

1.6.6 Type of Contract: The Government will award a Single Award Indefinite-Delivery, Indefinite- Quantity (IDIQ) contract consisting task orders of labor-hours (LH) and time-and-material (T&M) contract line item numbers (CLINs).

1.6.7 Security Requirements: The Contractor shall comply with all DoD security policies and procedures.

Required security procedures are in Annex 0005. The contractor is responsible for ensuring all sub-contractors comply with all DoD security requirements and procedures.

1.6.7.1 Operations (OPSEC) and Information Security: Operations security (OPSEC) requirements will be coordinated per Army Operations Security requirements of this PWS. Contractors must be able to provide OPSEC assurances further described in this PWS and corresponding Contract Data Requirements List

(CDRL).

1.6.7.2 Controlled Unclassified Information:

1.6.7.2.1 This is not a classified contract, however, projects and contract documents will contain Sensitive and Controlled Unclassified Information (CUI).

1.6.7.2.2 The contractor must carefully monitor aggregation and compilation of unclassified data or information as it could have the potential to generate classified information. The contractor shall mark, safeguard, properly store, handle, transmit and destroy CUI and law enforcement sensitive information, in accordance with this PWS, DoD Instruction 5200.48, Controlled Unclassified Information (CUI), dated March 6, 2020 (Annex 0005). This includes emails, blueprints, engineering drawings, charts, photos, maps, schedules, DVDs, slides and training materials.

1.6.7.2.3 The contractor shall immediately report any actual or suspected breach or compromise of CUI to the requiring unit security officer and Contracting Officer Representative (COR).

1.6.7.3 Information Security: Sensitive information or CUI communicated via email, from the Contractor to the Contracting Officer (KO), the COR or the unit security manager, shall be password protected. The contractor shall use only requiring unit provided codes to reference project/locations. The contractor shall immediately report any actual or suspected breach or compromise of company data systems containing requiring unit or contract information to the requiring unit Security officer and COR. The contractor shall not post CUI or sensitive information on the internet nor use such information for marketing or advertising any contract or project.

1.6.7.4 Sensitive Information: Any suspected or actual breach or compromise of sensitive information shall be reported to the requiring unit Security Officer and COR. Sensitive information includes, but is not limited to:

The actual project/work site address;

The actual names of homeowners or of property management;

Contractor work schedules and calendars;

System designs and drawings;

Architecture designs and drawings;

Project equipment lists and specifications;

Identified project or work site vulnerabilities and risks;

Communications equipment information related to include capabilities, locations, or clearance levels;

Information related to the requiring unit mission status, its personnel, or any other Government personnel working in or around the project site.

1.6.7.5 Personnel Security: All contractor personnel to include all sub-contractor personnel conducting work on any aspect of this contract are required to sign a non-disclosure document within five (5) business days of award.

1.6.7.5.1 All contractor personnel to include all sub-contractor personnel must provide social security numbers and any requiring unit prescribed information to receive a background check prior to being provided information or visiting/working at any Residential Security (RESEC) site. The Government may require changes in security processes and procedures at any time based upon changes in threat levels or Force Protection Conditions (FPCON).

1.6.7.5.2 The contractor shall alert the Government of any contractor personnel, including sub-contractor personnel, who are disciplined or terminated due to misconduct related to work under this contract.

1.6.7.6 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. All equipment shall be protected and secured by the contractor until installed or released to the Government. The contractor is responsible for equipment left on site during installations unless otherwise authorized by the COR. The contractor shall immediately report any lost or stolen equipment to the COR and Security Officer.

1.6.7.7 Equipment: Installed physical security equipment must be National Defense Authorization Act (NDAA) compliant, which means all equipment shall comply with all Federal Procurement Regulations implementing Section 889 of the 2019 National Defense Authorization Act and all DoD regulations and policies regarding telecommunications and video surveillance equipment.

1.6.7.8 Anti-Terrorism/Suspicious Activity/Reporting: The contractor shall immediately report all suspicious persons or activity occurring in or around the work site in accordance with CDRL 0007- Suspicious Activity Report.

1.6.7.9 Access Control: Badges and or other identification documents are not provided by the Government for contractor access. Government personnel will escort all contractor personnel to RESEC sites.

Contractor personnel are not authorized to visit any RESEC sites without the COR or other authorized requiring unit personnel.

1.6.7.10 Misconduct of Contractor Personnel: The Government reserves the right to request removal of any contractor personnel from further performance based upon unethical conduct, security violation, or other circumstances in the best interest of the Government. In the event that it becomes necessary to replace any contractor personnel for any of the above reasons, the Contractor shall bear all costs associated with such removal, including the costs for the replacement of any personnel so removed. These costs will not be chargeable to the Government.

1.6.7.11 Security Contact: Security Personnel can be contacted for Industrial or Personnel Security related issues at:

Government Security Officer Battalion S2 Officer

(571) 515-1053

1.6.8

1.6.8.1 The contractor shall bear responsibility for equipment/materials/component procurement, pre/post testing, installation, upgrade, maintenance/sustainment, and removal/restoration of property.

1.6.8.2 The contractor shall provide periodic system user training, provide a training system, and provide a 24 hour, 365 days a year help-desk/call center staffed exclusively by a cleared personnel with approved discretionary protocols.

1.6.8.3 The contractor shall provide/install systems and services designed to ensure 360 degree exterior and interior intrusion detection and visibility. Systems shall be designed with maximum capability to perform remote troubleshooting/system maintenance/reset requirements to limit in-person visits to operational sites.

1.6.8.4 The contractor shall provide scalable residential physical security systems, equipment and materials with the capability to surge during periods of increased threat.

1.6.8.5 The contractor shall design and install residential physical security in depth measures commensurate with executive/HRP protection which includes but is not limited to: electronic security systems, duress, door/locking system changes, safe room hardening (See Annex 0003 Safe Room Guide), fencing, security lighting, etc.

1.6.8.6 The contractor shall install a fully integrated/programed system that is compliant with all Federal Procurement Regulations implementing Section 889 of the 2019 National Defense Authorization Act and all DoD regulations and policies regarding telecommunications and video surveillance equipment, is encrypted, tamper proof, and appropriately indoor/outdoor rated equipment. This includes, but is not limited to: Closed Circuit Television (CCTV), video management system, recorder, sensors, duress, etc.

1.6.8.7 The contractor shall ensure all work is completed in accordance with all state laws, local building codes, and power, software and network requirements of equipment. If additional power is required for uninterruptable power to the system for 8 hours, the contractor is responsible for providing that equipment.

1.6.8.8 The contractor shall apply appropriate controlled space Intrusion Detection Systems (IDS) requirements in accordance with IC Tech Spec – for Intelligence Community Directive/Specification (ICD/ICS) 705, Version 1.5, dated 13 March 2020.

1.6.8.9 The contractor shall provide appropriate site-specific infrared, radio frequency, and blast mitigation equipment/materials.

1.6.8.10 The contractor shall remove equipment and restore property to its original status, unless otherwise approved.

1.6.8.11 The contractor shall not have TEMPEST requirements.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officer Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate designation letter. The COR monitors all technical aspects of the contract and assists the contracting officer in contract administration. The COR is authorized to perform the following functions: ensure that the contractor performs the technical requirements of the contract; monitor and perform surveillance and inspections as necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; and coordinate availability of government furnished equipment and provide site entry of contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract. Refer to DFARS Clause 252.201- 7000 “Contracting Officer’s Representative.”

1.6.11 Key Personnel: The personnel positions listed below have certain skills and experience levels considered essential for the work being performed under this contract. Before removing, replacing, or diverting personnel in any of the listed or specified personnel positions, the Contractor shall notify the Contracting Officer (CO) with advance notice of fifteen (15) business days and submit proposed substitutions in sufficient detail to permit evaluation of the impact on this contract. The proposed substitution of personnel must meet or exceed the education, experience, and other technical requirements of the contract. If immediate substitution is necessary due to unforeseen circumstances, such as illness, death, or termination of employment, the Contractor shall notify the CO and COR no later than ten (10) business days after the occurrence of any of these events. The Contractor shall make no replacements without the Contracting Officer's written acknowledgement accepting the replacement as qualified and suitable for the position and that substituting or replacing an individual in a key personnel position will not adversely impact contract performance. In the event the proposed substitution or replacement does not meet or exceed the education, experience, and other technical requirements of the contract, the Government reserves the right to require continued performance of previously approved key personnel or to require substitution of acceptable replacements.

Task # Key Personnel Title Minimum Qualification Desired Qualifications Project Manager A total of 10 years of Project

Management experience with a minimum of 4 years’ experience in electronic security/ physical security/security field

Bachelor’s degree in any field

Project management experience of 6 years in security field

PMP, PMI or CSPM certification preferred

Senior Technician A total of 10 years Technical Experience with a minimum of 4 years’ experience in security system design and engineering/ complex integrated security systems

Bachelor’s degree in either computer science, electrical engineering, or information technology.

DMP Certified

Any Certification related to security equipment installation/development and design

Serves as lead/senior commissioning and testing agent and certifies system conforms to prime contract

CADD drawing/software flow chart development experience (3 years minimum).

Master certified electronics technician

CSPM certification Solutions Architect 4 years’ experience in security system design and engineering.

Bachelor’s degree in software engineering, engineering, electronics technology, civil engineering technology, mechanical engineering technology, or electrical engineering

AutoCAD certification CADD drawing experience/ certification Direct experience with electro-mechanical drawing

Installation Technician 2 years’ experience in technical support, installation, repair and training on systems or equipment.

High School Diploma Certified Alarm Technician -

Level 1

Experience with installation, testing and commissioning of security solutions (including

CCTV).

DMP certification Certified Electronic Systems

Technician Construction-

Restoration Services 4 years’ experience in residential construction and restoration

High School Diploma Class A contractor’s license

Contractor’s license to perform all restorative actions preferred

1.6.12 Identification of Contractor Personnel: All contract personnel attending meetings, answering Government telephones, and working in situations where contractor status is not obvious to third parties are required to identify themselves as contractor personnel to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel: Contractor personnel may be required to travel to locations outside the NCR during the performance of this contract. The contractor will not be reimbursed for actual costs of travel.

Costs for travel outside the NCR shall be billed in accordance with FAR 31.205-46 “Travel Costs,” which shall be approved by the Contracting Officer prior to any travel. Contractor travel costs shall not exceed the maximum per diem rates allowed at the time of travel consistent with the substantive provisions of the Federal Travel Regulation and the limitation of funds specified in this contract. The contractor will not be compensated for any travel, including daily commuting and related daily travel expenses such as parking when serving at any locations within the NCR.

1.6.14 Other Direct Costs (ODC): The contractor may be required to provide other direct materials in support of this contract. Other direct materials/costs are costs not previously identified as direct material cost or indirect costs that can be identified specifically with a final cost objective. All contractor furnished materials require Government approval and will be authorized to the extent that is necessary for performance of this requirement. Labor is not permitted to be proposed as an ODC. ODCs require Contracting Officer approval.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may have access to non-public information, participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a mitigation plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as necessary, including prohibiting the Contractor from participation as a prime contractor or sub-contractor in future contract requirements which may be affected by the OCI.

1.6.16 Phase In/Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on services, the Contractor shall have personnel on board, during the thirty (30) days phase in/phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

The Contractor shall have a transition period prior to contract end date, not to exceed 30 calendar days.

During the transition period, the Contractor shall assist in transitioning all areas of operation in accordance with the terms and conditions of this PWS (See Annex 0004, Transition Plan). The contractor shall provide a transition plan, inclusive of all system administrative and operational data, warrantees, timeline of work, training, and any other information necessary to ensure the continued operations and functionality of all systems at least 90 calendar days prior to contract completion.

The contractor’s transition plan shall include the following:

Milestone information and plans for phase-in and phase-out to the requiring unit.

A plan to provide all required documentation and information to the requiring unit in accordance with CDRL A0001, Background Checks and CDRL A0002, Non-Disclosure Agreements for all contractor personnel, including sub-contractor personnel that will be providing services during the phase-in transition period within 30 calendar days of contract initiation.

Coordinate with requiring unit to develop and identify requirements and solutions necessary to ensure a smooth transition.

Assumption of responsibility for maintenance of all currently installed systems, training systems, technical data, and system credentials.

During transition phase out, the contractor shall provide a transition phase out plan to the requiring unit within 30 calendar days of notification of contract termination.

The transition phase out plan shall include service provider information, a complete asset listing, technical data, system credentials, lockout codes, and any other information required to ensure seamless transition of service.

The transition phase-out plan shall include a proposed timeline and address transfer of any Government Furnished Equipment and Property back to the Government.

The Contractor shall ensure the Government receives and retains appropriate data rights prior to transition completion.

1.6.17 Contractor Manpower Reporting

(a) The Contractor shall report all Contractor labor hours (including Sub contractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov/.

Reporting inputs will be for the labor executed during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The Contractor shall completely fill in all required data fields.

The Contractor shall enter initial data into https://www.sam.gov to establish the basic contract record no later than 15 business days after receipt of contract award or contract modification incorporating this clause. The Contractor shall notify the Contracting Officer when the basic contract record has been established in https://www.sam.gov.

(b) Contractors may direct technical questions to the help desk at: https://www.sam.gov.

[Reference: Memorandum of Revised Department of Defense Contractor Manpower Reporting Initiative dated October 16, 2019, https://www.acq.osd.mil/dpap/cpic/cp/docs/New_Contractor_Manpower_Memo_16_Oct_2019.pdf

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. BUSINESS DAY: Excludes weekends and federal holidays from the days counted towards the suspense date.

2.1.2. CALENDER DAY: Every day from is counted towards the suspense date, including weekend or federal holidays.

2.1.3. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.4. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. ELECTRONIC SECURITY SYSTEM (ESS). The integrated electronic system that encompasses interior and exterior Intrusion Detection Systems (IDS), Closed Circuit Television (CCTV) systems for assessment of alarm conditions, Access Control Systems (ACS), Data Transmission Media (DTM), and alarm reporting systems for monitoring, control, and display.

2.1.9. HIGH RISK PERSONNEL (HRP). Personnel who are likely to be terrorist or criminal targets based on their grades, assignments, symbolic values, criticalities, and threat and vulnerability assessments.

2.1.10. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.11. NATIONAL CAPITAL REGION. The National Capital Region is defined in 10 USC § 2674(f)(2) as the geographic area located within the boundaries of (A) the District of Columbia, (B) Montgomery and Prince Georges Counties in the State of Maryland, (C) Arlington, Fairfax, Loudoun and Prince William Counties and the City of Alexandria in the Commonwealth of Virginia, and (D) all cities and other units of government within the geographic areas of such District, Counties, and City.

2.1.12. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.13. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.14. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.15. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.16. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.17. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.18. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative ACS Access Control Systems CCTV Closed Circuit Television CDRL Contract Data Requirements List CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf CUI Controlled Unclassified Information DD Form 254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DTM Data Transmission Media ESS Electronic Security System FAR Federal Acquisition Regulation FPCON Force Protection Condition HRP High Risk Personnel IDS Intrusion Detection System KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs OPSEC Operations security NCR National Capital Region NDAA National Defense Authorization Act PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RESEC Residential Security TE Technical Exhibit WHS Washington Headquarters Services

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The government will provide basic services to phones, desks, utilities, information technology, and communication lines and bandwidth while working at Government locations.

3.2 Facilities: Basic facilities such as work space and associated operating requirements (i.e., phones, desks, utilities, information technology, and general office supplies) will be provided while working in Government facilities.

3.3 Equipment: The COR will be the point of contact for required equipment supplied by the Government.

3.4 Information: The Government will provide information, material, and forms unique to the Government for supporting this task. The Government will provide copies of or access to all required Government directives, publications, documents, forms, and other such information necessary to accomplish the requirements. All Government-furnished information provided to the Contractor during the execution of this contract are considered Government property and shall not become property of the Contractor.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: NA

4.3. Materials: See 4.1 above.

4.4. Equipment: Installed physical security equipment must be National Defense Authorization Act (NDAA) compliant, which means all equipment shall comply with all Federal Procurement Regulations implementing Section 889 of the 2019 National Defense Authorization Act and all DoD regulations and policies regarding telecommunications and video surveillance equipment. See also 4.1. above.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services: The contractor shall provide services for Residential and Physical Security Program Development, Installation & Maintenance Support Services, to include technical, administrative, and professional services, for the purpose of developing and implementing turnkey residential and physical security services for certain individuals.

5.2. Program Management Support: The contractor shall provide management and user support for the services provided under this contract. In order to meet this requirement, the contractor is required to provide:

Program management and coordination of residential and physical security equipment procurement, installation, maintenance, upgrade, removal, property restoration, user training program, and 24/7 help desk operations in various parts of the United States.

Contractor shall submit all required documentation to the appropriate local government for all necessary permits or registrations for installation, maintenance, upgrades, removals, or property restoration.

Contractor shall provide support through logistical management, support, coordination, and scheduling, which includes ensuring that contractor personnel are available when required for installation, repairs, equipment delivery, etc.

Assistance with the development, implementation and maintenance of an IT Security Plan.

Provide all required documentation in accordance with the deliverables schedule and all regulations to the requiring unit including invoices, as-built drawings, diagrams, site survey checklists, etc.

Management of travel costs and billing for contractor and subcontractor personnel in accordance with all Federal Regulations and the terms of this contract.

Preparation of all required pricing estimates for proposed technical solutions.

Order, inventory, and management of pre-installation serviceability checks and storage of equipment ordered for installation.

Notification to the requiring unit of any technical bulletins, mandatory software updates or patches that affect the functionality or security of all installed equipment.

Development of proposal and briefing materials unique to each proposed project or installation.

Development of all plans related to system installations, upgrades, removals, or testing.

Development of hard copy and digital versions of all training aides and briefing materials for system training and familiarization that will be provided to the requiring unit for final approval.

5.3. Maintenance and Repair Services Support:

The Contractor is required to perform maintenance and repair services on all systems and enhanced physical security measures utilized during the performance of the contract.

Contractor shall provide on-site response capability within 48 hours of initial service request, unless emergency maintenance or emergency repair services are required, which will require on-site response that is within 4 hours to 24 hours depending on the emergency.

The Contractor shall contact and schedule all maintenance and repair requests through the COR.

Contractor shall notify the requiring unit representative of appointment confirmations within 24 hours of initial service request.

Contractor shall provide the requiring unit a site visit checklist prior to any maintenance or service call with the name of the responding technician, anticipated work plan, and areas of access required.

Contractor shall provide any emergency maintenance and repair service calls depending on the threat assessment, the response time may need to be shortened to ensure all required security system components are functioning at 100% operability.

The Government reserves the right to cancel or reschedule maintenance requests at project locations for any reason without any additional cost to the Government. The Government will provide advance notification of schedule change requests or cancellations.

Contractor shall ensure all personnel performing maintenance and repair actions possess the requisite qualifications and certifications, are properly licensed, and have completed requirements of CDRL A0001- Background Checks and CDRL A0002 - Non-Disclosure Agreement.

Contractor shall ensure all personnel responding to on-site repairs and maintenance requests have all required tools, equipment, supplies, and system access required to perform all the services noted on the site visit checklist.

Contractor shall perform testing and acceptance of all equipment modified or replaced during any maintenance or repair site visit.

Contractor shall conduct semi-annual preventative maintenance, or as necessary, to ensure system operability and reduction of emergent site visits, which includes replacement of batteries, testing of system functionality and alarms, cleansing of camera lenses, sensors, testing of uninterrupted power supplies, software updates for monitoring software or tablet interfaces and any other required service determined by requiring unit or proposed by Contractor to ensure equipment is operating at peak efficiency.

5.4. Site Survey Support:

Prior to any scheduled work on installations, removals or upgrades, the Contractor shall conduct a site survey.

Contractor will utilize the site survey to assist with the determination of necessary equipment, personnel, or additional requirements to complete work requested by the requiring unit.

5.5. New Installation Support:

Contractor shall ensure all new installations of ESS/IDS equipment and any additional enhanced physical security measures are completed in accordance with requirements in this contract, manufacturer and industry standards, and DoD regulations.

Contractor shall perform system verification testing on all new installations. System verification testing shall be defined to ensure that ESS/IDS and newly installed equipment and components meet all technical, operational and performance specifications. All testing shall be observed by requiring unit representative.

5.6. Upgrades and Modernization Support:

Contractor shall provide upgrade or modernization solutions when currently installed ESS/IDS components no longer provides 360° overlapping coverage, maturation of technology has degraded system efficiency, or enhanced security measures are required due to changes in threat assessments. Any replacement should be installed to the same standard that the original piece of equipment that was installed in accordance with requirements in this contract.

5.7. Removal and Restoration Support:

Contractor will conduct site survey to determine the restorative efforts required to return all locations to “as received” condition, upon notification from requiring unit for termination of ESS/IDS requirement and receipt of approved task order for removal and restoration.

The COR will provide photographs upon request to Contractor documenting condition of any properties requiring restorative efforts during period of ESS/IDS system installation and any enhanced physical security measures.

Contractor shall provide a listing of any equipment or capability remaining at all locations prior to commencement of Site Survey.

Contractor shall provide requiring unit site survey deliverables for removal and restoration in accordance with Technical Exhibit 2.

Contractor shall include removal of all remaining ESS/ IDS components or enhanced physical security measures, conduit, cabling, or internal components installed during emplacement of system. Contractor shall include associated timeline with removal and anticipated restoration efforts in their site survey deliverables. Items determined by the requiring unit as remaining in place shall be annotated in site survey deliverables from Contractor, along with capabilities.

Contractor shall be prepared to conduct full-spectrum restoration activities on interior and exterior at all locations. Contractor shall ensure property and residence are restored to “as received” condition prior to project closeout.

Contractor shall provide capability to conduct restoration of exterior grounds/grasses/shrubs, fencing materials, exterior surfaces of residence, door or lock replacement, window film removal, wall surface restoration, wood surface restoration or replacement or other similar types of work.

Restorative efforts shall be limited to areas specifically modified by the Contractor for the installation of ESS/ IDS Components or Enhanced Physical Security Measures at all locations.

5.8. Training Support:

Upon installation or upgrade/modernization of ESS/IDS, or upon request by requiring unit, Contractor shall be prepared to provide classroom based instruction on ESS/IDS system to requiring unit personnel and/or HRP personnel.

Operator training shall cover basic system operation, basic troubleshooting, help desk procedures and overall system capability familiarization.

Training shall be classroom based with the utilization of both visual aids/printed material and training equipment for hands on ESS/IDS system familiarization.

Contractor shall provide training no later than 25 calendar days from requiring unit request for training and approved task order.

5.9 Help Desk Support:

The contractor shall provide on-call, help desk support 24 hours a day, 365 days per year. There are no holiday exclusions for help desk support services.

The contractor shall ensure that personnel answering help desk support calls have completed all background check requirements (CDRL 0001) and have provided signed non-disclosure agreement (CDRL 0002) prior to working on help desk support.

The contractor shall ensure all help desk communications utilize provided code words for residence locations. At no time shall the true/legal address of the location be disclosed on any written help desk status reports.

The contractor shall ensure that all technicians responding to help desk trouble tickets are DMP certified/ certified to provide maintenance on all installed equipment. All technicians shall have completed background check (CDRL 0001) and signed non-disclosure agreement (CDRL 0002) prior to providing any support on RESEC help desk actions.

The contractor shall maintain a tracking system and capability to provide immediate reports which include, but are not limited to, the date/time stamp of the request, name of technician responding to request and status of trouble ticket resolution. See CDRL A0006, Help Desk Status Report.

The contractor shall provide a system of help desk trouble ticket prioritizations. Some trouble tickets will require immediate on-site response within agreed upon time frame others will require resolution and/or on-site response within 4 to 24 hours, or less.

Contractor shall ensure that resolution of trouble ticket/help desk issues shall not exceed 24 hours from date/time stamp of initial trouble ticket call submitted to the help desk.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS:

The Contractor must abide by all statutes, applicable regulations, publications, manuals, and federal policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1. Technical Exhibit 1 – Performance Requirements Summary

7.2. Technical Exhibit 2 – Deliverables Schedule

7.3 Technical Exhibit 3 – Estimated Workload Data

7.4 Technical Exhibit 4 - Equipment Capability List

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1. Installation The Contractor shall provide installation for all specified equipment, IAW requirements set forth in Parts 4 and 5 of the PWS

All installations will be accurate and delivered in the prescribed time frame as agreed upon by the government

Zero Deviation from Standard

100% Inspection or customer complaints.

Validation via final site visit and testing performance.

PRS # 2. Upgrades The Contractor shall provide technically feasible upgrade options based upon Government requirements set forth in Parts 4 and 5 of the PWS

All upgrades will be accurate and performed in the prescribed timeframe as agreed upon by the government

Zero deviation from Standard

100% Inspection or customer complaints.

Validation via site visit

PRS # 3. Removal The Contractor shall provide removal options based upon Government equipment disposition requirements set forth in Part 5 of the PWS

All removals will be accurate and performed in the prescribed timeframe as agreed upon by the government

Zero deviation from Standard

100% Inspection

PRS # 4. Documentation The Contractor shall provide accurate and timely documentation to the Government, IAW all the terms of this Contract

All documentation will be accurate and submitted in the prescribed timeframe as agreed upon by the government

Zero deviation from Standard

Validation at the time of documentation delivery and via monthly reviews

PRS #5. Help Desk The Contractor shall provide on-call help desk support, operated exclusively by cleared, vetted and technically qualified personnel only.

All support will be accurate and performed in the prescribed timeframe as agreed upon by the government.

Zero Deviation from Standard

Validated through Help Desk Status Reports submitted

PRS #6. Training The Contractor shall provide hands on system familiarization and operation training at the request of the Government.

All training will be accurate and performed in the prescribed timeframe as agreed upon by the government

Zero Deviation from Standard

100% Inspection

PRS#7. Power and Communications Synchronization The Contractor shall ensure all equipment is complaint with all the terms of this Contract and is technically feasible to implement with the current technological environment

All support will be accurate and performed in the prescribed timeframe as agreed upon by the government

Zero Deviation from Standard

100% Inspection or customer complaints.

Validate via reviewing final site visit and testing

PRS #8. Scheduling The Contractor shall respond to all schedule requests from the Government in accordance with Part 5 of the PWS, and provide realistic schedules for all projects

All project and evaluation schedules shall have defined start and completion dates, with identified milestones.

Zero Deviation from Standard

100% Inspection

PRS # 9 Project Closeout The Contractor shall provide realistic schedules for project closeouts and ensure project closeout is in accordance with Part 5 of the PWS

All project and evaluation schedules shall have defined start and completion dates with identified milestones

Shall schedule a pre-inspection 14 days…