HQ0034-16-R-0204.doc

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.

(ii) The solicitation number is HQ00034-16-R-0204. This solicitation is issued as a request for proposal (RFP).

(iii) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-87.

(iv) This solicitation is set aside for 8(a) small businesses. The NAICS code for this procurement is 561612, Security Guards and Patrol Services.

(v) Contract line item number(s) and items, quantities and units of measure are included in the solicitation, refer to Attachment K.

(vi) The Government requires armed contract security officer support as specified in Section C, Descriptions and Specifications of this notice.

(vii) Dates and places of delivery are included herein. Acceptance is at the Government location and all deliveries are FOB destination.

(viii) The provision at 52.212-1, Instructions to Offerors -- Commercial, applies to this acquisition. Addenda are attached.

(ix) The provision at 52.212-2, Evaluation -- Commercial Items is included. The evaluation criteria included in paragraph (a) are administrative (includes pass/fail criteria), technical capability, management approach, past performance, and price.

(x) Offerors shall include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications -- Commercial Items Alternate I, with its offer, unless this information is in ORCA. In the event this information is in Orca, only submit section b of the provision.

(xi) The clauses at 52.212-4 and 52.212-4 ALT I, Contract Terms and Conditions -- Commercial Items, applies to this acquisition. Addenda are attached.

(xii) The clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders -- Commercial Items, applies to this acquisition.

(xiii) The contracting officer has determined that additional DoD specific terms and conditions are necessary to implement statutes and regulations pertaining to DoD acquisitions. However, the terms and conditions are consistent with customary commercial practices.

(xiv) This is not a Defense Priorities and Allocations System (DPAS) rated order.

(xv) Offers are due July 20, 2016 at 10:00 A.M. EST. Please see detailed instructions in the addendum to FAR provision 52.212-1, Instructions to Offerors.

(xvi) The P.O.C. for this requirement is Stephanie Powell, Contracting Officer. Stephanie Powell may be contacted at 703-545-0541 or at stephanie.l.powell28.civ@mail.mil.

Section B – Refer to Attachment K – Schedule B Pricing Matrix Section C - Descriptions and Specifications

Department of Defense

Pentagon Force Protection Agency

Contract Security Officer Services

Performance Work Statement

1 May 2016

1.0. Background. The Pentagon Force Protection Agency (PFPA) mission is to provide force protection, security, and law enforcement operations as required for the people, facilities, infrastructure, and other resources at the Pentagon Reservation and for Department of Defense (DoD) activities and DoD-occupied facilities not under the jurisdiction of a Military Department within the National Capital Region (NCR). This responsibility includes security of the buildings; identification passes; anti-terrorism and force protection; chemical, biological, radiological and nuclear protection and detection; and other key functions. In order to fully respond to the responsibilities of the mission, PFPA requires contracted security personnel to provide protection of its facilities, physical assets, and all related operational activities for designated locations within the NCR.

2.0. Objectives. The Contractor shall support and enable PFPA’s mission by delivering the highest quality security services available focused on supporting the accomplishment of the PFPA core mission of protection and security for all constituents in PFPA’s area of responsibility. Ensuring that all security posts are staffed, patrolled, and inspected according to the contract and applicable standards and that all Entry Control Points (ECP) are fully secured to ensure no unauthorized entries occur for the safety and protection of all personnel at the designated post locations.

3.0. Scope. The scope of this contract covers the delegated buildings within northern Virginia and Maryland as defined in Attachment A – Security Post Matrix.

4.0. Performance Requirements. The Contractor shall furnish the necessary management, quality control, supervision, personnel, training, equipment, supplies, and clothing (except as provided by the Government or otherwise specified) to provide fit, trained, and professional armed security services for the PFPA. Contract Security Officers (CSO) will be responsible for protecting life and ensuring a safe environment for all personnel including DoD employees, official guests, and visitors within the assigned buildings by preventing unauthorized access to facilities; maintaining order at DoD facilities; and, deterring, recording, and reporting criminal activity in and around assigned facilities. CSOs are responsible for access control, foot patrol, building and grounds security, and safeguarding information and classified Government materials located at owned, leased, or controlled DoD facilities throughout the NCR.

4.1. Task 1 – Personnel. The Contractor shall provide fit, trained, and certified armed CSOs at designated post locations in accordance with Security Post Matrix (Attachment A). CSOs must demonstrate knowledge of the legal authority and limitations of an armed security officer; must be of sound character and integrity; present a neat and professional appearance at all times; exercise judgment and use discretion in dealing with first responder issues; and keep situations under surveillance and report status as required.

4.1.1. Subtask 1 – Minimum Standards. The Contractor shall ensure that all security officer personnel who serve on this contract meet the minimum requirements as described in the PFPA Minimum Standards for Contract Security Officers (Attachment B Section 1). The Government reserves the right to review the resumes, qualification documentation, and certificates of the Contractor’s employees performing under the contract solely for the purpose of ascertaining their qualifications relative to the personnel qualification terms of the contract. Accordingly, the Contractor shall furnish such information to the Contracting Officer (CO) or the Contracting Officer’s Representative (COR) upon request.

4.1.1.1. All armed security officer personnel shall also follow the guidelines described in DoD Directive 5210.56 Use of Deadly Force and the Carrying of Firearms by DoD Personnel Engaged in Law Enforcement and Security Duties (Attachment E).

4.1.2. Subtask 2 - Uniforms and Grooming Standards. The Contractor is responsible for ensuring that security personnel follow the uniforms and grooming standards as stated in the PFPA Minimum Standards for Contract Security Officers Selection and Assignment to PFPA (Attachment B, Sections 3 and 7) in order to promote professionalism throughout the PFPA security/law enforcement community and to maintain a safe and orderly working environment.

4.1.3. Subtask 3 - Physical and Medical Qualifications. The Contractor shall use the Medical Standards for Contract Security Officers, (Attachment C) and the Height, Weight, and Physical Fitness Standards (Attachment D) when determining medical and physical fitness of personnel selected to serve on this contract. The standards are modeled after the Pentagon Police Department standards and, although rigorous, these standards are considered necessary to perform security service duties at the quality level that PFPA requires.

4.1.4. Subtask 4 - Physical Stamina. Physical stamina in all of its forms (endurance, temperature/climate, etc.) is a basic requirement of these positions. Each contract employee shall be in good physical condition, be able to protect themselves and others, and be able to withstand sudden emotional stress and physical exertion in the apprehension of suspects and violators. Contract employees must be capable of pursuing and apprehending violators and suspects on foot. This may require running, jumping, climbing, and crawling, followed by physical contact to overpower the violator or suspect. Individuals deemed incapable of meeting the physical requirements of their assigned position shall be removed from the Contract upon the COR’s request.

4.1.5. Subtask 5 - Drugs and Alcohol. All CSOs and any other representatives of the Contractor performing in any capacity on the contract shall undergo a pre–employment drug screening examination and an annual drug screening examination by a laboratory that is certified by the Substance Abuse Mental Health Service Administration (SAMHSA). Random drug testing will be required of 10% of the Contractor’s employees on a monthly basis during the performance of this contract and any/all positive reports will be reported to the COR within 24 hours of the Contractor receiving the positive report. Contractor will ensure the employee is immediately removed from the contract upon receipt of a positive test. (Attachment B, Section 2). This is to ensure a Drug Free Workforce in accordance with DFARS 252.223-7004 and Drug Free Workplace in accordance with FAR 52.223-6.

4.1.6. Subtask 6 – Pre-Placement Medical Examination. All candidates shall undergo a pre‑placement medical examination by a licensed, board‑certified medical doctor to ensure the candidate meets the physical and medical standards stated in Attachment C. A standard Height and Weight Chart is attached as Attachment D. Contractor will maintain a completed, signed by medical authority, Certificate of Medical Exam, OPM Form SF 78 on each contract employee who performs force protection services on this contract.

4.1.7. Subtask 7 - Physical Ability Test. The Contractor shall use the Physical Ability Test (PAT) as described in Attachment D to test the level of fitness of the CSOs. Each officer shall be tested on an annual basis, with a copy of the results submitted to the COR. The Contractor shall provide the necessary certified training personnel, space, and facilities to accomplish this requirement. Documentation will require the signature of the training officer as well as the officer performing the test. The training officer shall file one copy and one copy shall be filed in the officer’s personnel folder. PFPA / Contract Operations Division (COD) shall be notified of the time and place of testing and may observe such testing.

Deliverables: Physical Ability Test Results

4.1.8. Subtask 8 - Communication. The Contractor shall submit a communication plan or flow chart with narrative explanation delineating the firm’s communication plan, to show how corporate objectives are communicated (i.e., the flow from the top down) as well as how employee concerns are communicated, reviewed and raised to the appropriate level (i.e., flow from the bottom up). The communication plan shall be submitted in accordance with the delivery schedule at PWS Section 14.1 to the CO for review within ten (10) working days after contract award. The CO will review and approve/disapprove the communication plan, with comment, based on the recommendation of the COR. The Contractor shall include the avenue(s) for resolution of personnel issues. Indicate how the Program Manager operates in the plan. Implementation of this plan should help ensure that Contractor and Government personnel are addressing concerns, issues, and kudos to the right person at the appropriate level for action.

Deliverables: Communications Plan

4.1.9. Subtask 9 - Project Management Plan (PMP). The Contractor shall submit a PMP in accordance with (Attachment B, Section 6) to the CO for review within ten (10) working days after contract award. The CO will review and approve/disapprove the PMP, with comment, based on the recommendation of the COR.

4.1.10. The Contractor must maintain records that certify and document that each employee of the Contractor who performs force protection services under this contract meets the requirements in this section. These records shall be available to the COR/CO upon request.

4.1.11. In the event that a CSO cannot perform duties as defined by the contract, a CSO can be identified as temporarily unsuitable or permanently unsuitable. Temporarily unsuitable means that a current condition is temporary in nature and should be resolved within one year, allowing the CSO to return to full, unlimited duties. A permanent unsuitable identification shall be used for Contractors removed from the contract for disciplinary reasons or those who have sustained an injury with no foreseeable recovery date, or a recovery that will not allow them to return to full and unrestricted duties. Those CSOs deemed permanently unsuitable may be reconsidered for eligibility to perform duties on this contract after one (1) year has passed and after the PFPA COD has reviewed their circumstances. This review will be conducted on a case-by-case basis.

4.2. Task 2 - Training Standards.

4.2.1. Subtask 1 – Certifications. The Contractor shall satisfactorily complete all required training on schedule and properly perform their duties in Attachment B, Section 5. Certifications and other appropriate proof of training shall be maintained by the Contractor and provided to the CO or COR upon request. Training is necessary to maintain a professional, high quality, qualified workforce.

Deliverables: Training Notification as outlined in Attachment B, Section 5

4.2.2. Subtask 2 - Annual Training. In addition to the annual training identified in the standards documents, each CSO through the Project Manager and Contractors Quality Control Manager and Training Personnel will be required to attend up to twenty (20) hours per calendar year of Government furnished Training/Briefing at no additional cost to the Government. The Contractor is expected to employ personnel with the requisite skills to perform the requirements of this contract. Therefore, the Government will not reimburse those costs associated with the training of Contractor personnel in any effort to initially attain or maintain the requirements of this contract.

4.2.3. Subtask 3 - Master Training Program Plan (MTPP). The Contractor shall prepare/propose a MTPP that will include training objectives, proposed curricula, a training outline, testing/examinations, schedules and flow charts for the anticipated student load. This training curriculum shall be consistent throughout the period of performance of the contract, notwithstanding any differences in the application and/or adjudication of State/Municipal regulations or laws. The curriculum shall meet the requirements of this contract for all locations. The proposed Contractor MTPP shall be submitted to the CO/COR within ten (10) calendar days after contract award for review and approval. The PFPA reserves the right to make changes, modification or modifications to the MTPT in order to ensure that statutory training is included/conducted.

Deliverables: Master Training Program Plan (MTPP)

4.3 Task 3 – Management Controls.

4.3.1. Subtask 1 – Organizational Information. The Contractor shall supply and maintain at all times, an up to date master roster indicating all personnel including management and supervisors and the points of contact for each assigned location(s) to allow ease of contact for all concerned. The Contractor shall provide copies of the necessary licenses, permits, and certifications to the COR prior to commencement of work under the contract so that personnel may receive badges/access to worksites. The Contractor shall maintain training and certification files for inspection and review at the Contractors site.

Deliverables: Organizational Chart, Licenses, Permits, and Certifications

4.3.2. Subtask 2 – Management Plan. The Contractor is tasked with implementing, maintaining, and updating, as applicable the Management Plan. The Contractor’s Management Plan shall delineate the management strategy, implementation of contract management systems, and all management functions involved in supporting, monitoring, and controlling contract operations. The plan shall include appropriate organizational charts and describe the program management functions next to names and positions of management personnel assigned to the contract. Moreover, the plan will detail how the Contractor plans to provide adequate on-site supervision of employees at all times. The plan is also to provide general policy and procedural guidance for the services to be performed. The Management Plan will address all guidelines set forth in Attachment B, Section 6, Administration/Management. In addition, the Management Plan shall include the following:

4.3.2.1. Introduction - overall purpose, scope, and objectives

4.3.2.2. Overall Organizational Structure

4.3.2.3. Line of Business Organizational structure

4.3.2.4. Communication and reporting structure within the organization

4.3.2.5. Staff assignments, including identification and resumes of key personnel

4.3.2.6. Authority and responsibility of staff

4.3.2.7. Turnover rate of key personnel

4.3.2.8. Management Process

4.3.2.9. If applicable, identify benchmarked methods for the security service industry that the Contractor uses

4.3.2.10. Contractor’s Standard Operating Procedures

4.3.2.11. Personnel Management functions to include:

4.3.2.12. Recruitment and retention program and policies

4.3.2.13. Preparation for duty programs, physical exams, drug screening, weapons qualification, CPR, security and background checks, etc.

4.3.2.14. Incentive program for reinforcing positive behavior and performance and/or for changing negative behavior and performance

4.3.2.15. Continuous training program to ensure that all personnel maintain applicable qualifications and certificates

Deliverables: Management Plan

4.3.3. Subtask 3 – Quality Control Plan. The Contractor is tasked with implementing, maintaining, and updating the Quality Control Plan (QCP). The Contractor shall submit the QCP within fifteen (15) calendar days after time of the contract award to the COR for review and approval. The final approved version will be provided to the CO. The Contractor’s QCP shall be implemented to ensure all security post assignments are met and filled with fully qualified personnel. The QCP shall clearly show how the Contractor will provide a surge force of 50% of normal staffing within 90 minutes, while maintaining the integrity and quality of the permanently assigned posts. The QCP must also show how the Contractor aims to influence/ensure a positive statistical trend in maintaining quality personnel and in reducing personnel turnover. At a minimum the QCP shall address:

4.3.3.1. Quality control program manager roles and responsibilities.

4.3.3.2. QC communication and reporting structure within the organization and with the COR.

4.3.3.3. The plan for deploying additional security personnel of the highest quality in the event of a surge requirement while maintaining the integrity of standard posts.

4.3.3.4. Contractor’s quality program to identify and report to the COR: discrepancies, poor performance, and other unacceptable behavior.

4.3.3.5. The process/plan to resolve or modify the identified discrepancies referenced in item 4.3.3.4 above.

Deliverables: Quality Control Plan

4.3.4. Subtask 4 – Staffing Plan. Within seven (7) calendar days after contract award, the contractor shall submit a staffing plan to staff all security posts listed in the Security Post Matrix (Attachment A) with qualified CSO personnel. As changes occur and additional information becomes available, the Contractor is responsible for correcting and changing the information contained in the previous staffing plan and rosters of personnel serving on the contract and for submitting the current information to the COR not later than the 5th of each month. The staffing plan will also include a plan for a Recruitment/Surge Program (RSP) in accordance with guidelines contained within Attachment B, Section 6, Recruitment/Surge Program.

4.3.4.1. Technical Operations. Upon request, the Contractor shall provide the COR an updated schedule and a staffing plan, not more than weekly, for each facility within the geographic location. The staffing plan should include a personnel roster to delineate the staffing of the assigned posts for day to day operations.

Deliverables: Staffing Plan

4.3.5. Subtask 5 - Reports. The Contractor is responsible for submitting a monthly progress report. The report will discuss the overall contract status to include staffing; training; challenges, the actions taken, and the results of the actions; upcoming events; issues; concerns; and highlights of the previous month. The discussion on training should include the type of training, the location, number and or list of personnel who attended, and if the training resulted in updated or renewed certifications for personnel in attendance. The Contractor shall complete the PFPA-supplied spreadsheet and submit it with the monthly report. Additionally, the report should include other information that the Contractor deems appropriate or that the COR, the CO, and the Contractor have agreed upon. The report shall be submitted via electronic means either as a .doc file or a .pdf file to the COR no later than the 5th of each month.

Deliverables: Monthly Progress Report

4.4. Task 4 - CSO Responsibilities.

4.4.1. Operational Responsibilities

4.4.1.1. Provide access control to all designated DoD controlled facilities.

4.4.2. Conduct personnel, package, and vehicle inspections as authorized by law and described in applicable General and Post Orders. PFPA may provide some or all of the following equipment that shall be utilized by trained qualified operators for inspections:

4.4.2.1. Metal detection equipment (both stand‑alone walk‑through units and hand‑held units)

4.4.2.2. X‑ray equipment

4.4.3.3. Closed Circuit Television Monitors (CCTV)

4.4.3.4. Automated Access Control Systems (AACS)

4.4.3.5. Intrusion Detection Systems (IDS)

4.4.3.6. Fire, smoke, heat, and environmental alarm detection systems

4.4.3.7. Explosive, radiation, and chemical detection systems

4.4.3.8. Duress alarms

4.4.3.9. Radio and telephone communications equipment

4.4.3.10. Automated External Defibrillation (AED) Devices

4.4.4. The Contractor shall ensure all contract personnel are fully trained and understand operational procedures pertaining to equipment provided by PFPA and can properly use the equipment in performance of assigned duties. The Government will provide the Contractor with all applicable manuals and technical information pertaining to the operation of technical PFPA furnished equipment. All operational or procedural deficiencies discovered during operation shall be immediately brought to the attention of PFPA for correction.

4.4.5. Detect, prevent, and detain as authorized by federal and state laws, and the statutes of the local jurisdiction, any person(s) attempting to gain, or having gained unauthorized access, or committing criminal violations of law pertaining to DoD controlled property and persons. PFPA will provide information at the kick-off meeting regarding any limitations on exercise of specific authority.

4.4.6. Monitor building occupants and visitors to ensure they comply with applicable laws and DoD Directives. Report and thoroughly document non-compliance with DoD rules and regulations, and take appropriate actions to enforce the orders.

4.4.7. Document incidents and complaints occurring in the presence of the CSOs pending the arrival of PFPA Police or other federal or local law enforcement. CSOs will provide the responding PFPA, local law enforcement, and emergency personnel with preliminary information and notes upon their arrival at the scene and forward a copy to the COR prior to the end of any shift in which the incident occurred.

4.4.8. Detect and report potentially hazardous conditions in buildings and patrolled areas; report items in need of repair such as inoperative locks, water and gas leaks, slippery floor surfaces, or any other potentially dangerous situation. These matters shall be immediately reported to the proper building management personnel and followed-up with a written report to the COR and security log entries. Whenever hazardous conditions are discovered, the Contractor shall make every reasonable effort to immediately warn the public of these conditions by placing traffic cones, warning signs, blockades, security tapes, and other warning signs as needed at the site.

4.4.9. Provide continuous random roving patrols for monitoring security and building safety, including relief personnel to ensure assigned fixed and roving posts are covered at all times.

4.4.10. Conduct operational hours and after‑hours building and area security checks to ensure the protection and security of DoD personnel and official information and, detect, prevent, and report fire and other safety hazards.

4.4.11. Direct vehicular and pedestrian traffic (only on property specifically owned, leased, or controlled by the DoD); control access at DoD parking areas as specified in General and Post Orders. Post Orders will be provided upon contract award.

4.4.12. Provide information and assistance to authorized visitors, guests, and DoD employees. Also, provide escorts for individuals in possession of items that require protection for which the safety of the individual and property is of concern.

4.4.13. Receive, issue, and account for all security keys, access cards, and locks issued to CSOs for access to DoD buildings, offices, gates, and any other secure or restricted areas requiring key access. All keys, locks, and access cards remain property of the Government and shall not be duplicated or removed from the post or facility. Should the security of keys, IDs, Access Cards, or lock systems be compromised by the actions of the Contractor and/or his employees, the Contractor shall be responsible for all costs of those compromised items as replaced in total or in part by the Government, as deemed necessary by the COR.

4.5. Task 5 - Special Operational Responsibilities

4.5.1. Respond to security alerts or life-threatening situations such as medical alerts, fire alarms, any other life-threatening situations, or when directed by law enforcement personnel. CSOs will be expected to take actions during an active shooter situation IAW Attachment F, Active Shooter Response Instructions. Those actions will be dictated by the nature of the specific event, but in general, the CSOs will challenge and if necessary use deadly force if the assault is occurring within the CSO’s vicinity. Additionally, the CSOs will maintain the capability to provide an offensive capability to neutralize an active shooter without compromising the perimeter of the affected building.

4.5.2. Provide appropriate security presence during special events and emergency situations to protect DoD facilities, employees, properties, visiting dignitaries, or official guests of the United States.

4.6. Task 6 - Administrative Responsibilities

4.6.1. Maintain a written, 24‑hour duty log of activities or incidents that require action at all stations or posts. The Contractor shall prepare additional reports pertaining to accidents, injuries, fires, bomb threats, security violations, and all other unlawful acts or any other unusual incidents or events using the PFPA prescribed forms and formats.

4.6.2. Ensure all reports and other documents (e.g., Event Reports, Logs, Accident Reports, and Incident Reports) are written clearly, legibly and accurately. All reports are to be forwarded to the COR as soon as possible; but in no case will the reports be deferred to a later time or shift without the prior authorization of the COR. Field notes and other initial information collected during an event shall be shared with responding law enforcement personnel.

Deliverables: Duty Log, Event Reports, Accident Reports, Incident Reports, etc.

5.0. Surge

5.1. Assigned Posts. The Contractor is responsible for the security posts as shown on the Security Post Matrix (Attachment A) at DoD-occupied facilities within the NCR. The Contractor is only responsible for the posts covered by this contract as designated in the description in paragraph 1.0 of the Performance Work Statement. PFPA reserves the right to change the physical locations of posts and/or to modify the size of the security force. The Government intends to provide a minimum of 48 hours’ notice to the Contractor when a permanent or long-term (more than one month) change to existing posts is planned. All changes to post hours and locations will be provided to the Contractor by the COR via the CO.

5.2. CSO Requirement Surge Program (RSP). The Contractor shall develop an RSP to provide coverage for both short and long term CSO requirement surges as directed by the CO. This program shall be addressed within the RSP portion of the Staffing Plan as outlined in PWS section 4.3.4 Subtask 4 – Staffing Plan, and in accordance with guidelines contained within Attachment B, Section 6, Recruitment/Surge Program.

Deliverables: Staffing Plan

5.3. The Contractor shall furnish fully qualified CSOs, management, supervision, equipment, supplies and any other cost for sustained emergency surge CSO services. Deployments may be large and small-scale events such as natural disasters, civil disturbances, or other unanticipated events on an as-needed basis. The requirements shall be for no more than 120 calendar days of service.

5.4. Short-Term Surges. Due to the critical needs of the DoD, the Contractor shall provide additional trained personnel as needed on emergencies and for special events with as little as 90 minutes’ notice in order to provide Temporary Additional Services (TAS) to the assigned facilities. The Contractor must be able to occasionally post and alter scheduled start and stop times to meet critical security needs. All changes to individual post orders will be provided to the Contractor by the COR.

5.5. Long-Term Surges. Due to the constant changing DoD mission requirements, it is anticipated that additional sites will be added or deleted during the course of the contract. The Contractor shall be required to provide CSO coverage for new locations for the remainder of the contract. The Contractor will be provided no less than thirty (30) calendar days’ notice for increased long-term requirements. Surge ceiling is provided at 25% above the contract value per year.

6.0. Performance Standards.

(1) Payment Deduction * See Schedule of Deductions Information below.

(2) Government may not extend next contract option period.

(3) Positive or negative semi- annual CPARS ratings/evaluations of Contractor’s performance.

(1) Payment Deduction * See Schedule of Deductions Information below.

(2) Government may not extend next contract option period.

(3) Positive or negative semi- annual CPARS ratings/evaluations of Contractor’s performance.

(2) Government may not extend next contract option period.

(3) Positive or negative semi- annual CPARS ratings/evaluations of Contractor’s performance.

Shift managers and or supervisors and the COR. Accurate, complete, concise, and legible reports available upon request.

Deduction of $100.00 from the Contractor invoice for each Unsat.

Fully qualified and appropriately equipped personnel reporting for duty. No discrepancies in staffing of assigned posts; no personnel working hours in excess of the acceptable standards as stated in the Minimum Standards Attachment B Duty logs review, Contractors QC and PFPA QA activities.

Positive or negative semi- annual Contractor Performance Assessments Reports System (CPARS) ratings/evaluations of Contractor’s performance regarding additional support and surge response capability.

*Schedule of Deductions and Incentives for Critical Tasks.

1st Incident: Documentation of the first unstaffed post during the period of performance (POP) will result in the deduction of one full week (seven days) payment for an average post in that facility. The amount will be calculated by using the Contractor’s monthly pricing for the relevant facility and dividing that figure by 52 (weeks per year), then dividing by the number of posts at the relevant facility to determine the weekly charge for one post.

2nd Incident: Deduction for second incident is the same as for first incident PLUS the documentation of the second or an additional unstaffed post will result in an interim unsatisfactory evaluation report entered in the CPARS Contractor evaluation system.

More than 2 Incidents: Deduction is the same as for the first incident PLUS the documentation of more than two unstaffed post discrepancies during the POP may result in the Contractor not receiving an extension of the option to continue performance of the contract.

All violations and deductions shall be assessed and documented at the COR level. Should the Contractor wish to contest the violation, the violation will be elevated to the CO level for evaluation. All copies of violations will be distributed to the contracting office for documentation to the contract file.

NOTE: Each identified incident will result in monetary deductions. Discrepancies of this nature may result in the issuance of a “show cause” letter to the Contractor regarding continuation of the services.

7.0. Key Personnel

The Program Manager, Quality Control Manager, and the CSO Supervisors are key personnel under this contract. The Contractor shall ensure that all personnel filling key personnel positions are retained in those positions for a minimum of 180 calendar days following Government approval of their resumes. Substitution of key personnel prior to 180 calendar days after contract award shall be allowed only in the event the designated person is ill, incapacitated, or otherwise unable to perform the functions of the position or leaves the employ of the Contractor.

Note: The qualifications for education and experience are set forth below. If not otherwise specified, all degrees must be 4-year degrees issued from a college or university that is listed as accredited by the U. S. Department of Education (http://ope.ed.gov/accreditation). During the term of the contract, Contractor must submit a resume for review by the COR and obtain the COR's authorization prior to making any changes in Key Personnel:

7.1. The contractor shall provide the daily oversight of the contract. Duties include monitoring and controlling schedules and quality control, assigning personnel consistent with contract requirements, understanding, and assuring compliance with all minimum standards and all applicable or relevant and appropriate requirements including Federal and state requirements, and performing as the Contractor's chief representative.

7.1.1. Program Manager. The qualified individual for this position must have, as a minimum:

7.1.1.1. Undergraduate or higher degree in management, business, security, or a law enforcement related field.

7.1.1.2. Five years of recent (after 16 Nov 2010) experience managing or overseeing contracts to provide security officer services to various locations and multiple facilities and to provide surge response to heightened security conditions, emergent needs, or for special events.

7.1.1.3. A minimum of three years of recent experience (after 16 Nov 2011) as a senior manager working with security service providers.

7.1.1.4. Must be an employee of the Contractor.

7.1.1.5. Must have a minimum of a DoD Interim Secret security clearance prior to being placed on the contract.

7.2. The contractor shall develop, maintain, and enforce the Contractor’s QC program.

7.2.1 Quality Control (QC) Manager. The qualified individual for this position must have as a minimum:

7.2.1.1. Undergraduate degree or higher in management, business, security, or law enforcement related field.

7.2.1.2. Three (3) years of recent (after 16 Nov 2011) QC experience in managing similar contracts of comparable size and complexity.

7.2.1.3. Must be an employee of the prime Contractor.

7.2.1.4. Must have a minimum of a DoD Interim Secret security clearance prior to being placed on the contract.

7.3. The contractor shall provide supervisors at a facility. The contractor shall conduct shift in/out briefings. The contractor shall provide an immediate POC for contract security officers and first level liaison between Government and CSOs. The contractor will ensure a supervisor is present on all shifts for each building/location.

7.3.1 Contract Security Officer Supervisor: The qualified individual(s) for this position must have, as a minimum:

7.3.1.1 High School graduate degree, undergraduate degree preferred.

7.3.1.2. Minimum five years law enforcement/security officer experience showing a successful history of increasing levels of responsibility.

7.3.1.3 Must have a minimum of a DoD Interim Secret security clearance prior to being placed on the contract.

7.3.1.4. Supervisors must be individuals of unquestionable integrity who display a mature attitude and exercise good judgment. Each Supervisor shall:

7.3.1.4.1. Have authority to act for the Contractor on a day-to-day basis at PFPA worksites.

7.3.1.4.2. Be responsible for ensuring the following:

7.3.1.4.2.1. CSOs are in proper uniform prior to performing duties on this contract.

7.3.1.4.2.2. Supervisor post observation of CSOs on duty.

7.3.1.4.2.3. Conducting on-the-spot checks of posts.

7.3.1.4.2.4. Interfacing with employees and the public in the resolution of problems; and

7.3.1.4.2.5. Other supervisory duties as defined in the contract.

7.3.1.5. Be responsible for one 8-hour shift, and shall ensure all CSOs are performing their duties and responsibilities as required under the contract.

7.3.1.6. Be responsible to provide orientation and on-the-job training to all CSOs, and ensure the CSOs understand and perform their duties and responsibilities under the terms of the contract.

7.3.1.7. Be able to maintain and operate the electronic security systems, and train subordinates to properly operate the system when required.

8.0. Contract Transition

8.1. Phase-In

8.1.1. A smooth and orderly transition between the Contractor and the predecessor Contractor is necessary to assure minimum disruption to vital services and Government activities.

8.1.2. If the Contractor intends to recruit the existing workforce, the Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor’s employees. If there is no interference with the contract employees’ assigned duties (e.g., during “off hours” or during breaks or meal periods), the Contractor may notify the predecessor Contractor’s employees of the date that the Contractor will be assuming services. The Contractor may also distribute business cards, employment applications, brochures, and other company information to the predecessor Contractor’s employees while they are on duty.

8.1.3. The Contractor shall provide a daily transition status report the first business day during the transition period to address items specified in their Transition Plan.

8.1.4. Per 29 CFR 471, current Contractor employees shall be given the right of first refusal under the new contract.

Deliverables: Transition Status Report

8.2. Phase-Out and Continuity of Services

8.2.1. The Contractor shall provide a list with the total number and names of employees performing on the contract with any applicable suitability and certification expiration dates, and the employee seniority list when requested by the COR. Prior to contract expiration and after the award of a follow-on contract, the Contractor shall exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor Contractor.

8.2.2. After the award of a new contract, the outgoing Contractor shall provide personnel records, including, but not limited to training, medical, suitability, and security records to the incoming Contractor. The outgoing Contractor shall provide these records to the successor at least 20 calendar days prior to date of contract expiration. The Government reserves the right to inspect all documentation provided to the incoming Contractor. Failure to provide all records to the successor Contractor as required may result in the withholding of final payment until completion of this action and may negatively impact the outgoing Contractor’s performance evaluation.

8.2.3. Transition Plan. The Contractor shall provide a final transition plan at the time of the kick-off meeting. This plan shall describe, to include projected milestones, how the Contractor will manage the transition from the incumbent to the new Contractor with no disruption to the services provided to the PFPA. This plan will also detail the Contractor’s plan for bringing all locations online during the transition period (offerors must address initial startup AND the startup of additional buildings at 4 months). The transition plan will also describe the Contractor’s plan for acceptance and negotiation of the prevailing Collective Bargaining Agreements (CBA).

Deliverables: Transition Plan

9.0. Meetings

9.1. Kick-off Meeting. The Contractor is responsible for scheduling and conducting a kickoff meeting within ten (10) working days of award of the contract. The purpose of the kick-off meeting is to begin a dialogue and partnering attitude that will continue throughout the period of performance of this contract. At a minimum the agenda should include introduction of Contractor and Government key personnel; transition items of concern with input from the Contractor and the Government; communication flow expectations; the schedule and venue for future monthly meetings; and other topics as appropriate. Minutes of the meeting will be developed by the Contractor and sent to the COR for comments and/or additions, within 48 hours after the meeting. Final minutes will be distributed to meeting attendees and a copy should be sent to the CO for inclusion in the contract file.

Deliverables: Kick-Off Meeting Minutes

9.2. Monthly Progress Meetings. The Contractor Program Manager and other appropriate staff will meet monthly with the COR to discuss concerns and matters that may impact contract performance. The monthly meeting schedule and location shall be mutually agreed upon during the initial kick-off meeting. During the progress meetings the Contractor shall provide insight into potential difficulties and on any upcoming Contractor initiatives to enhance or maintain the qualifications of security personnel working on this contract. The monthly meeting shall be the venue for Government personnel to discuss new policy, new or updated training requirements, or other pertinent topics to include upcoming events that may have an impact on the performance of this contract. The Program Manager is responsible for developing a draft meeting agenda and forwarding it to the COR for comments 24 hours prior to the scheduled meeting. The Contractor is also responsible for taking minutes of the meeting to document topics discussed and action items identified during the meeting and provide the minutes to the COR within 48 hours after the meeting. The COR shall review the minutes, and provide comments for incorporation within 48 hours of receipt of the minutes. After incorporation of the comments the Program Manager shall distribute the minutes to all attendees of the progress meeting within five business days. Distribution of the minutes shall be via email attachment as a .doc or .PDF attachment and shall include a copy to the Contracting Officer.

Deliverables: Progress Meeting Agenda

Progress Meeting Minutes

10.0. Security

10.1. Regulations, Policies, and other Guidance. The Contractor shall ensure compliance with all General, Post, Supervisory and Special Orders, Circulars, Policies, Procedures and/or Regulations issued by PFPA as provided upon contract award. Additionally, the Contractor shall comply with all labor standards, including the Service Contract Act and Collective Bargaining Agreements, as well as local, county, state, and federal laws.

10.2. Personnel and Facility Secret Clearances

10.2.1. A minimum of a DoD Interim Secret security clearance is required for all Contractor personnel performing any services under this contract. Contractors will be responsible for processing their employees for the required clearance in accordance with DoD 5220.22M, the National Industrial Security Program Operating Manual (NISPOM) and ensuring that no employee is assigned to work at a PFPA facility without the appropriate clearance. CSOs providing protection to facilities under the control of the PFPA shall be briefed on recognition, handling, and storage procedures pertaining to classified information. When PFPA receives relevant threat information regarding areas patrolled by contract personnel, the CSO can expect to receive classified (maximum of Secret) briefings pertaining to, but not limited to: potential and actual threats; possible method of attack; identification of potential perpetrators; countermeasures such as surveillance, special operations, evacuation procedures; and locations and the identification of key US Government High Risk Personnel (HRPs). Classified information and material provided to the contract personnel is specifically and solely designed to enhance Contractor’s ability to conduct security operations and shall not be shared outside official channels. Contractor is responsible for reviewing, maintaining, and keeping all records up to date with all clearance actions taken by the Government regarding their employees.

10.2.2. The Defense Security Service (DSS) Personnel Security Management for Industry (PSMO-I) will provide security clearances for contract personnel. Contractor employees granted clearances are subject to a security check by the Government prior to being allowed to work at the site. This requirement also pertains to Contract Management Officers/Employees of the firm, who, for any reason may visit the work site(s) during the term of the contract.

10.2.3. The Government shall notify the Contractor of the relevant and prevailing security classification of this contract. The Government shall also immediately notify the Contractor of any subsequent revisions to the security classification by use of the DoD Contract Security Classification Specification (DD Form 254) (Attachment H).

10.2.4. The Contractor will ensure the appropriate personnel security questionnaire, fingerprint forms, and Standard Form (SF) 312, Classified Information Nondisclosure Agreement (Attachment I) will be completed for each contract personnel performing services under this contract.

10.2.5. Contract personnel assigned to work under this contract shall be granted appropriate security clearances pursuant to the requirements set out in the Defense Industrial Security Regulations or other…