Attachment_B_-_Min_Standards.doc

Attachment B – Minimum Standards for Contract Security Officers (CSO)

Qualifications of Personnel Section 1

Drug and Alcohol Section 2

Grooming Section 3

Equipment Section 4

Training Section 5

Administration Section 6

Uniforms Section 7

Standards of Conduct Section 8

Section 1

Qualifications of Personnel

1.1. To be eligible to perform under this contract, each contract employee must meet the following education, experience, health, and security requirements:

1.1.1. Must be eligible for and, subsequently be issued a pink security officer (contractor) building pass (DD Form 1466) (application DD Form 2249) and Department of Defense (DoD) Contractor Common Access Card (CAC) / Personal Identity Verification (PIV) card prior to working any Pentagon Force Protection Agency (PFPA) contracts. Contract Security Officers (CSO) will wear the DoD government issued identification, plainly displayed on the right epaulet of the duty uniform shirt or jacket (outer most piece of clothing).

1.1.2. Must be a US. Citizen

1.1.3. Must be at least twenty-one (21) years of age.

1.1.4. Education/Experience - Must be a high school/GED graduate, and have at least three (3) years of Security experience demonstrating:

1.1.4.1. The ability to effectively interact with the general public, DoD personnel and all ranks of military, civilians and visitors.

1.1.4.2. Be able to read and understand the English language to effectively carry out applied printed rules, detailed orders, instructions, and training materials. Have a command of both the written and spoken English language to properly and clearly communicate in person or via electronic devices (telephone and radio) with co-workers and the general public.

1.1.4.3. The ability to maintain a professional, tactful and courteous demeanor under stressful situations security personnel routinely encounter.

1.1.4.4. Be able to compose in the English language precise short paragraphs, written reports, and other reports as necessary.

1.1.4.5. If the experience criteria in para 1.1.4. cannot be met, one of the following experience requirements will suffice:

1.1.4.5.1. An Associate’s Degree, or at least 60 semester hours of college coursework in any field of study; or

1.1.4.5.2. Three years of military service (active duty or reserve) experience; or

1.1.4.5.3. Successful completion of Police Officer’s Standard Training (POST) course.

1.1.5. DoD Security Clearance - Must be eligible for and, subsequently issued a minimum of an Interim Secret Clearance by the Defense Security Service (DSS), Personnel Security Management Office for Industry (PSMO-I) prior to working any PFPA contracts. Failure to be granted a final Secret level clearance within one (1) year of initial Interim Secret clearance issuance will result in the immediate removal from the PFPA Contract. Contractor is required to immediately notify the Contracting Officer’s Representative (COR) and remove any/all CSOs that fail to maintain their security clearance in accordance with DoD 5220.22M.

Section 2

Drug and Alcohol

2.1. Intoxicants and Narcotics. Contractor employees must not possess, sell, consume, or be under the influence of prescribed or non-prescribed intoxicants, drugs or controlled substances that produce similar effects while performing duties under this contract. Contractor security personnel will not consume alcoholic beverages within the eight hours prior to entering on duty. All security officers and any other representatives of the contractor performing in any capacity on the contract shall undergo a pre-employment drug screening examination and annual drug screening examinations by a laboratory that is certified by the Substance Abuse Mental Health Service Administration (SAMHSA). This screening must be at the Contractor's expense. The COR reserves the right to order a blood or urine examination when there is reasonable suspicion that an employee has used or is under the influence of any intoxicants, drugs, or controlled substances. The COR also reserves the right to order a blood or urine examination when the CSO’s performance is in question. These examinations will be conducted immediately. The Contractor shall bear full financial responsibility for costs when a drug/intoxicant examination is requested. The refusal of any employee to submit to an examination shall be sufficient grounds for removal of that employee from the contract.

2.2. CSO relief by a Suspected Intoxicated/Impaired CSO

2.2.1. An employee who has reason to believe that the person reporting as relief is under the influence of alcohol, other intoxicating drugs, or notices any evidence of impairment of the person reporting for relief, shall decline to be relieved. The CSO on post shall immediately notify the appropriate Supervisor pertaining to the situation. The Contractor is responsible to take the necessary steps to validate or refute whether the reporting CSO is in fact impaired, prior to allowing the applicable CSO to assume the post or taking actions to suspend the CSO.

2.3. Prescribed Medications

2.3.1. Contractor employees shall not be assigned to security posts under this contract while using prescribed medications, which would impair their ability to perform their assigned tasks. Such substances include, but are not limited to; sedative hypnotics, barbiturates, amphetamines, psychotropic medication or any drug that has the potential for interfering with judgment and physical ability to conduct security operations while armed. If prescribed medication is taken for an extended period of time (usually beyond 10 days) or is prescribed for a persistent or recurring underlying medical condition, written authorization to use the drug must be obtained from the attending physician, as well as a statement detailing whether the prescribed medication will impact the employee’s judgment or ability to physically conduct security operations while armed. The submitted authorization shall be reviewed and will be subject to approval/disapproval by the COR. Each of the following will be considered by the attending physician and the COR when evaluating scenarios for possible exemption:

2.3.1.1. Medication (Type And Dosage Requirements)

2.3.1.2. Potential Drug Side Effects

2.3.1.3. Drug‑Drug Interactions

2.3.1.4. Adverse Drug Reactions

2.3.1.5. Drug Toxicity And Any Medical Complications Associated with Long Term Drug Use

2.3.1.6. Drug‑Environmental Interaction

2.3.1.7. Drug‑Food Interactions

2.3.1.8. History of Patient Compliance

2.4. Non-Prescription Drugs

2.4.1. The Contractor shall be responsible for the determination of the fitness for duty of an employee who is using over the counter drugs prior to the employee being allowed to assume duties and for providing full coverage of the post in the event the employee is not capable of performing his/her duties as a result of subsequent effects of the prescribed medication.

2.5. Drug Screening

2.5.1. In addition to all other annual drug screening requirements, the Contractor shall conduct "random" drug screening test on a minimum of 10% of all employees assigned to this contract on a monthly basis. This random testing shall be done without advanced warning to the employee. A medical certificate issued by the Substance Abuse and Mental Health Services Administration (SAMHSA) certified laboratory, which states that the employee has not tested positive for the use of any illegal drug shall be maintained in the employee's personnel file. Prescription drugs issued by a licensed medical doctor, which cause a positive drug reading, must be identified in detail by the SAMHSA certified laboratory on the medical certificate.

Section 3

Grooming Standards

3.1. Eyewear

3.1.1. While on duty, only conservative styled prescription eyeglasses may be worn with the uniform. Sunglasses or eyeglasses that are faddish in style or color (e.g. bright, iridescent or fluorescent orange, yellow, red, etc.) or those which have lenses or frames with initials or other adornments shall not be worn while on duty. Mirrored or opaque sunglasses may not be worn while on duty. Only frame holders which are navy blue or black in color and otherwise unadorned may be worn while in uniform. Sunglasses or darkly tinted glasses shall not be worn inside the building unless medically deemed necessary by a licensed medical physician. Contact lenses must represent normal eye colors and contact lenses with designs are prohibited.

3.2. Jewelry

3.2.1. Males. Male CSOs will not wear jewelry on/in their noses, ears, eyebrow, lips, tongue or any other exposed portion of their body while on duty with the exception of rings. Rings worn on the fingers shall be limited to not more than one ring per hand. Rings that are worn shall not contain sharp edges or points, which could inadvertently cause injury to the CSO or others during the course of their duties. The wearing of beads, necklaces, chains, bracelets and similar jewelry while on duty are prohibited, unless fully covered by the uniform shirt.

3.2.2. Females. Females may wear small plain goldstone, silver tone or pearl button earrings in the traditional location at the ear lobe. The prescribed earring must not exceed 1/4" in diameter and no more than one set of earrings can be worn while on duty. Loop, ring, or other dangle earrings shall not be worn. Female CSOs will not wear jewelry on/in their noses, eyebrows, lips, tongue or any other exposed portion of their body while on duty with the exception of their ear lobe as listed above. Rings worn on the fingers shall be limited to not more than two rings per hand. Rings that are worn shall not contain sharp edges or points, which could inadvertently cause injury to the CSO or others during the course of their duties. The wearing of beads, necklaces, chains, bracelets and similar jewelry while on duty are prohibited entirely, unless fully covered by the uniform shirt.

3.3. Tattoos. Visible tattoos depicting vulgarity, or determined by the COR to be inflammatory in nature are prohibited.

3.4. Accessories. Only authorized/approved patches, pins, and accessories shall be worn on or with the CSOs’ uniform as specifically authorized by the COR. At no time shall a contract employee display, or cause to be displayed, any Contractor or PFPA insignia or logo while off duty without written approval of the COR except while traveling between their residence and the PFPA contract work site.

3.5. Hosiery. Hosiery worn while on duty must be navy blue or black. Hosiery or socks will be worn at all times and shall at least completely cover the ankles and shall not contain/bear any patterns.

3.6. Undergarments. All undergarments worn by CSOs while on duty must be worn in such a manner as to be concealed from view. No lettering or design contained on undergarments worn shall be visible through any part of the uniform shirt or pants. Female security officers shall wear the appropriate supportive brassieres, which do not detract from the uniform or are visible while wearing the uniform.

3.7. Cosmetics. When worn, cosmetics will be worn in such a manner as not to detract from appearance or the wear of the uniform. When worn, cosmetics will be conservative and will compliment the complexion of the wearer. Eccentric exaggerated cosmetics styles and colors, including those worn to cover tattoos are prohibited. The wearing of eyebrow or eyeliner is authorized as long as the makeup conforms to the standards above. Lipstick and nail polish worn will not distinctly contrast with the complexion of the female CSO. Males will not wear nail polish (except clear).

3.8. Mustaches. When worn, mustaches must be neatly trimmed, with the growth limited to one-quarter inch (1/4”) beyond the corner of the mouth. The ends of the mustache shall not be waxed or twisted.

3.9. Hair

3.9.1. Females. Natural hair and/or hairpieces worn by CSOs (dyed or natural), shall be conservative in color and kept clean, neat, and styled to present a managed appearance. If dyes, tints, or bleaches are used, their use must result in a natural color. Hairstyles worn must be arranged so that they do not extend more than two and one-half inches (2½”) below the bottom of the collar. Females will ensure their hair is neatly groomed, that the length and bulk of the hair is not excessive or present an unkempt appearance. Females may wear braids and cornrows as long as the braided style is conservative; the braids lie snugly on the head and conform to the length prescribed especially as the hair length relates to the length at the collar. No decorations shall be worn in the hair. Items used to hold the hair in place shall be concealed as much as possible in order not to distract from the uniform, and shall be of a color and style that blends with the hair. Hairstyles that are lopsided or distinctly unbalanced are prohibited. Ponytails, pigtails, or braids worn will not protrude from the head. Extensions, weaves, wigs, and hairpieces are permissible; however, they must have the same general appearance of the individual’s natural hair. Females will ensure that hairstyles do not interfere with the proper wear of the headgear.

3.9.2. Males. Natural hair and/or hairpieces worn by CSOs (dyed or natural), shall be conservative in color, be neatly groomed and not fall over the eyes or exceed the top of the collar. The hair must be kept clean and the length and/or bulk of the hair shall not be excessive or present a ragged, unkempt or extreme appearance. The bulk or length of the hair shall not interfere with the wearing of headgear and no decorations shall be worn in the hair.

3.10. Sideburns. Sideburns must be neatly trimmed at all times. Sideburns must not extend below the top of the ear canal or forward past a vertical line extending one half inch backward from the outer corner of the eye.

3.11. Beards. The face shall be kept clean-shaven except for mustaches as noted above. The temporary wearing of beards may be authorized by the COR if the condition of pseudofolliculitis barbae exists and has been diagnosed by a medical doctor who is licensed and meets the standards set forth in Attachment C (Medical Standards For Contract Security Officers). In such cases, the beard shall be neatly trimmed to a length not to exceed one-quarter inch (1/4”) but not trimmed in any manner by shaving portions of the face--no shaping of the beard. Medical certification for shaving waivers shall be recertified by a qualified medical doctor every 120 days (at no expense to the government). Waivers must be carried by CSO at all times while on duty.

3.12. Fingernails. Fingernails worn will be clean and neatly trimmed at all times. Fingernails shall not extend further than one-eighth inch (1/8”) beyond the tip of the finger. Fingernail polish may be used if the color is neutral and is applied over the entire nail. Females may wear conservatively unadorned white tips (e.g. French Manicure). Males will not wear fingernail polish, except clear.

3.13. Any situation not covered by this attachment will be adjudicated by the COR on an individual basis.

Section 4 Equipment

4.1. Equipment. The Contractor shall furnish and maintain in acceptable condition, all items of uniform and equipment necessary to perform work required by this contract.

4.2. Radios. In order to allow for full performance of the scope of the contract, the contractor shall provide the sufficient quantity of radios necessary to equip each CSO with one operational radio, including the on-site supervisor. Additionally, at least two (2) spare radios with batteries will be maintained at each site (building) location where they can be accessed by contract personnel whose assigned radio malfunctions. Radio equipment requirements are described as two (2) each frequency, portable, handheld, radios, with crystals, batteries, battery charger(s), and other related accessories. Radio communications established include Contractor availability for twenty-four (24) hours of continuous contact. The Contractor is responsible for ensuring consistent radio transmission and reception coverage throughout the entire contract area.

4.2.1. The Contractor shall, in accordance with applicable Federal regulations, obtain all permits for the operation of such radio equipment over Government identified frequencies. A copy of all such permits shall be delivered to the COR prior to the utilization of designated frequencies.

4.3. Weapons.

4.3.1. Firearms and Ammunition .

4.3.1.1. In order to allow for full performance of the scope of the contract, the contractor shall provide enough weapons to equip the largest shift, to include the on-site Supervisors. The Contractor will maintain three (3) spare and like weapon in a safe at each site (building) location to be available to contract personnel whose assigned weapon malfunctions, etc. Personal weapons will not be used by contractor employees, nor will they be brought to the job site. Firearms used during the conduct of this contract shall be the .40 caliber. All ammunition issued will be U.S. manufactured, 165-grain, jacketed hollow point (JHP) ammo. Each armed officer will be issued three full magazines of ammunition to carry the ammo used in the performance of duties related to this contract. The Contractor will establish a documented system to ensure that ammunition is accounted for at all times and refreshed on a semiannual basis each year. The COR is responsible for ensuring the firearms furnished comply with the requirements outlined herein. Contractor will ensure that each CSO utilizes the same type of weapon for all qualifications to ensure familiarity and serviceability of the weapon.

4.3.1.2. The Contractor must provide ample amounts of cleaning supplies for use by the CSOs to ensure that weapons and magazines are constantly kept clean and in a serviceable condition. Contractor will maintain a record of weapons cleaning dates by serial number. Prior to issuance of weapons to CSOs, the shift supervisor shall inspect all firearms to verify the serial numbers, ensure they are clean, oiled and serviceable prior to issuance.

4.3.1.3. Firearms must be handled in a safe and prudent manner at all times by contract personnel. Cleaning of weapons will only be conducted in approved areas. Prior to cleaning the weapon, the CSO will ensure the weapon is cleared of any ammunition using a PFPA approved/provided clearing barrel. Loading and unloading of ammunition and the cleaning of the firearm must take place in designated areas only. All weapons and associated ammunition must be stored and safeguarded in accordance with standards established by the Government. The contractor will provide the necessary quantity of GSA-approved Class 5 Weapon Security containers (Federal specification AA-C-2859), for storage of the weapons and ammunition within each building or facility of the contract as designated by the COR. The weapons storage safe combination shall be changed every six (6) months, when compromised, or when an employee who has the combination is discharged for any reason. The completion of this task shall be documented and retained on file for PFPA review and will also be reported on the monthly report. In addition, 2 boxes of approved ammunition, along with nine (9) spare magazines shall be provided and stored on-site to accommodate emergencies and to be available in the event additional services are ordered. The contractor will utilize Standard Form 702 (Security Container Check Sheet), for all weapons storage safes, as well as an OPEN/CLOSED magnetic sign on the face of the safe. Unless required in the performance of assigned duties, no firearms shall be removed from the premise(s). When not in use, all firearms must be stored in the approved locked weapons container. Firearms must be returned to and inspected by the shift supervisor at the end of each tour of duty. Contract personnel must ensure that all firearms are accounted for at all times. On-site shift supervisors and CSOs must make accurate receipt and return entries on firearms and equipment control register provided by the COR. In addition, on-site supervisor must physically ensure that CSO weapons certification and license certification are valid and up to date before issuance of a weapon to the CSO going on duty. Once the firearm is issued to the CSO, one round of ammunition will be chambered in the weapon while the weapon barrel is positioned over the clearing barrel. The Contractor must provide a list of serial numbers of firearms to be used or stored on the premises to the COR prior to the contract performance date. The list shall be kept current and any changes will be immediately reported to the COR. The Contractor will provide duty and non‑duty ammunition and expendable supplies needed for training, weapons qualification, and weapon maintenance. The Contractor shall also be responsible for the proper usage and maintenance of equipment and materials associated with the weapons training/maintenance operations.

4.3.2. Batons. Each CSO will be issued a 21” expandable baton as a supplemental use of force tool. All CSOs will be certified by the Contractor as being trained on the baton’s proper employment in the use of force continuum. All batons will be stored in the same manner as provided in Para 4.3.1.3.

4.3.3. CSOs will be issued a minimum of one set of handcuffs with keys to be carried on their person during the conduct of duties associated with this contract.

4.4. Supplemental Equipment. Each CSO must be equipped with supplementary equipment including, but not limited to, notebooks, pens, pencils, flashlight with replacement batteries and bulbs, traffic control safety apparel [reflective style safety vests with “SECURITY” in reflective letters (for CSOs located on outside posts such as Rovers etc), traffic batons, personal protective equipment, etc., and inclement weather clothing (raincoats, cap covers, overcoats, overshoes, mittens, etc.) as appropriate to conduct patrol operations. While on duty, CSOs will not possess unauthorized items of equipment, such as chemical agent devices (i.e. mace, etc), concealed firearms, knives, or any other unapproved items. The Contractor shall provide and maintain on-site an adequate supply of spare/replacement batteries flashlights, traffic control batons, and hand-held batons.

Section 5

Training

5.1. Personnel Training Requirements. Within five (5) days prior to the beginning of any CSO training, the contractor shall provide: the time; location of the training; contractor point of contact (POC); the names of instructors; a list of CSOs to be trained; and a detailed description of the training to be conducted. Contractors will make immediate notification to the COR detailing class(s) cancellation, the reason for the cancellation and the make-up date(s) for the training.

5.1.1. The contractor is responsible for providing all required PFPA and mandatory certification training for CSO personnel. PFPA reserves the right to observe, inspect, monitor and attend (announced and unannounced) any training, testing and certification procedure conducted by the contractor.

5.2. Definitions of Training. Types of training required for this contract are defined below:

5.2.1. Initial Training. Unless otherwise directed by the COR, basic training subjects taught shall be the same for all incoming CSOs. In general, the course contents shall include, but not be limited to, classroom instructions on topics including; General, Post, and Special Orders; operational and emergency procedures; proper use of security equipment; automated external defibrillator (AED), first aid and CPR; defensive tactics; and service weapon qualifications at a COR-approved range. Initial training shall meet the requirements of the Virginia Department of Criminal Justice Services (DCJS) and taught by a DCJS–certified instructor.

5.2.2. In‑Service Training. “In‑service training” refers to refresher training pertaining to previously acquired skills conducted by contract personnel to enhance their skills and knowledge of security issues and operational procedural changes. The training shall be performed as part of the supervisor’s duties on-site and/or by the Contractor during the required annual in-service training. One week prior to in-service training, the Contractor Program Manager (CPM) shall submit in‑service training topics to the COR for review/approval.

5.3. Changes in Courses of Instruction. The Contractor shall conduct a semi‑annual review of all training requirements to ensure those training courses cover all areas of security responsibilities commensurate with actual performance under this contract. When the CO/COR determines that additional training is required, outside that already provided by the contractor, the Contractor shall modify the content of training courses as requested by the COR at no additional cost to the Government, provided there are no changes to the number of instructors or classroom hours necessary to effect the changes.

5.4. Master Training Program Plan (MTPP). The Contractor shall prepare/propose a MTPP that will include training objectives, proposed curricula, a training outline, testing/examinations, schedules and flow charts for the anticipated student load. This training curriculum shall be consistent throughout the period of performance of the contract, notwithstanding any differences in the application and/or adjudication of State/Municipal regulations or laws. The curriculum shall meet the requirements of this contract for all locations. The proposed Contractor MTPP shall be submitted to the CO/COR within ten (10) days after contract award for review and approval. The PFPA reserves the right to make changes, modification or modifications to the MTPT in order to ensure that statutory training is included/conducted.

5.5. Minimum Training Requirements

5.5.1. Initial Training. To be eligible to perform under this contract, armed security personnel shall successfully complete 90 hours of basic training, which includes a minimum of 40 hours of firearms training; a minimum of 12 hours of semi-annual weapons qualification; and weapons handling safety procedures.

5.5.2. The Government may provide additional training when it is deemed by the COR that the training is unique to this contract or is in the best interest of the Government. This training will be performed at no additional cost to the Government.

5.5.3. Initial training for armed personnel shall be comprised of the following subjects:

5.5.3.1. DCJS Security Officer Core Subjects (01E) Course Time: 18 Hours

5.5.3.1.1. Orientation

5.5.3.1.1.1. Applicable sections of the Code of Virginia and Regulations Relating to Private Security Services

5.5.3.1.1.2. Code of Ethics

5.5.3.1.1.3. General Duties and Responsibilities

5.5.3.1.1.4. Signs of Terrorism

5.5.3.1.2. Law

5.5.3.1.3. Security Patrol, Access Control, and Communications

5.5.3.1.4. Documentation

5.5.3.1.5. Emergency Procedures

5.5.3.1.6. Confrontation Management

5.5.3.1.7. Use of force

5.5.3.1.8. Written comprehensive examination

5.5.3.2. DCJS Armed Security Officer Arrest Authority (05E) Course Time: 8 Hours

5.5.3.2.1. Arrest Powers

5.5.3.2.2. Policies

5.5.3.2.3. Procedures

5.5.3.3. DCJS Handgun (07E) Course Time: 16 Hours. Written examination required. The entry-level handgun classroom training will include but not be limited to the following:

5.5.3.3.1. Practical handgun handling

5.5.3.3.1.1. Identification of handgun parts

5.5.3.3.1.2. Draw

5.5.3.3.1.3. Reholstering

5.5.3.3.1.4. Ready position

5.5.3.3.1.5. Loading

5.5.3.3.1.6. Administrative loading

5.5.3.3.1.7. Tactical reloading

5.5.3.3.1.8. Rapid reloading

5.5.3.3.1.9. Unloading

5.5.3.3.1.10. Malfunctions

5.5.3.3.1.11. Immediate actions procedures

5.5.3.3.1.12. Remedial action

5.5.3.3.1.13. Proper care and maintenance

5.5.3.3.1.14. Firearms retention

5.5.3.3.1.15. Ammunition identification and management

5.5.3.3.1.16. Range safety

5.5.3.4.1. Fundamentals of marksmanship

5.5.3.4.1.1. Grip

5.5.3.4.1.2. Stance (position)

5.5.3.4.1.3. Sight alignment

5.5.3.4.1.4. Sight picture

5.5.3.4.1.5. Trigger control

5.5.3.4.1.6. Breathing

5.5.3.4.1.7. Follow through

5.5.3.5.1. Dim light/low light/reduced light practice and familiarization

5.5.3.5.1.1. Identification of target/threat/background

5.5.3.5.1.2. Unaided training

5.5.3.5.1.3. Aided training

5.5.3.5.1.4. Flashlight use

5.5.3.5.1.5. Reloading during low light conditions

5.5.3.5.1.6. Malfunctions

5.5.3.5.1.7. Range safety

5.5.3.6.1. Use of force

5.5.3.6.1.1. Deadly force

5.5.3.6.1.2. Justifiable deadly force

5.5.3.7.1. Liability

5.5.3.7.1.1. Criminal liability

5.5.3.7.1.2. Civil liability

5.5.3.8.1. Negligent discharge prevention

5.5.3.9.1. Judgmental shooting: judgmental shooting scenarios will be conducted in the classroom/range

5.5.3.10.1. Lead exposure

5.5.3.2. Department of Defense (DoD) Training Requirements. 40 Hours

5.5.3.2.1. Handling of Bomb Threats

5.5.3.2.2. Observation Surveillance Techniques

5.5.3.2.3. Access Control Procedures

5.5.3.2.4. Legal Authority and Federal/State/Local Laws of Arrest

5.5.3.2.5. Government and Contractors Use of Force Training and Policy

5.5.3.2.6. Civil and Criminal Liability

5.5.3.2.7. American Red Cross C.P.R. and AED Training/Certification

5.5.3.2.8. American Red Cross Basic First Aid Training/Certification

5.5.3.2.9. Countermeasures toward Nuclear, Chemical or Biological threat/attack

5.5.3.2.10. Unarmed Self Defense

5.5.3.2.11. Evidence and Found Property

5.5.3.2.12. Fire Prevention and Emergency Evacuation

5.5.3.2.13. Communications Procedures

5.5.3.2.14. Report Writing

5.5.3.2.15. Building Passes/VIP Pins/Agency Security Pins

5.5.3.2.16. Blood Borne Pathogens

5.5.3.2.17. Baton/ASP Training and Qualification

5.5.3.2.18. Anti-Terrorism Level 1 Certification

5.5.3.2.19. Handling of Classified Material

5.5.3.2.20. Emergency Plans and Alarm Systems

5.5.3.2.21. Orders and Directives

5.5.3.2.22. Counter Intelligence Briefing

5.5.3.2.23. Access Control Equipment

5.5.3.2.24. Duties and Responsibilities on Post

5.5.3.2.25. CCTV Operations/Procedures

5.5.3.2.26. Alarm Operations/Procedures

5.5.3.2.27. Walk-Through Metal Detector Operations & Certification

5.5.3.2.28. X-Ray Machine Operations & Certification

5.5.3.2.29. Orders, Policy and Procedure

5.5.3.2.30. Handcuffing

5.5.3.2.31. Sexual Harassment Awareness Training and Reporting

5.5.3.2.32. Customer Service Skills Training

5.5.3.2.33. Professional Behavior and Public Relations

5.5.3.2.34. Ethics Training and Reporting

5.5.4. Supervisory Training. In addition to the successful completion of the above Initial Training, all Supervisors must complete 24‑hours of Supervisory Training in the following areas:

5.5.4.1. Introduction to First Line Supervision

5.5.4.2. Leadership Principles

5.5.4.3. Dynamics of Leadership

5.5.4.4. Process of Management

5.5.4.5. Situational Leadership

5.5.4.6. Employee Motivation

5.5.4.7. Effective Communications

5.5.4.8. Customer Service Skills

5.5.4.9. Decision Making

5.5.4.10. Planning and Time Management

5.5.4.11. Effective Counseling

5.5.4.12. Discussion with the Program Manager

5.5.4.13. Ethics

5.5.4.14. Final Examination and Course Critique

5.6. Annual Recertification Training. Recertification training involves semi-annual training and weapons qualifications. Annual recertification training will be conducted pertaining to the technical security equipment, first aid, CPR, AED, review, and other operational training. Each contract employee must successfully complete at least 40 hours of recertification training within each succeeding 12‑month period. Recertification training shall consist of reviews and updating of basic skill training and must include the review of officer training pertaining to additional current material bearing on law enforcement and protective services (e.g. significant court rulings; changes in security threats; new weaponry and protective techniques; professional findings; and views human behavior). Training material and actual training provided by the contractor is subject to monitoring by PFPA.

5.6.1. Contract employees are prohibited from providing services under this contract until they have certified on all required annual training.

5.6.2.. Recertification training shall include:

5.6.2.1. Retraining and certification with the First Aid, CPR, X‑ray Equipment, and Walk-Through Metal Detector

5.6.2.2. Retraining and certification with the expandable baton

5.6.2.3. Retraining and review of all General, Post, and Special Orders

5.6.2.4. Access control procedures

5.6.2.5. Emergency procedures

5.6.2.6. Key/Access Card/Safe Combination control

5.6.2.7. Report writing, other areas that require additional retraining or certification.

5.6.2.8. Anti-Terrorism Level 1 Annual Certification

5.7. Firearms Training/Qualifications and Certification. CSOs assigned under this contract shall be qualified and certified in firearm proficiency with a company-issued weapon prior to assuming any post covered under this contract. On an annual basis, each CSO will shoot the Virginia DCJS (or appropriate state) Qualification Course with a qualifying score of 225 out of 300 points and the Federal Law Enforcement Training Center (FLETC) Course of Fire with a minimum score of 210 out of 300 points. The DCJS Qualification will coincide with the annual firearms endorsement renewal and the FLETC course of fire will be shot during the semi-annual qualification with a minimum of 5 to 7 months between each. Each CSO shall demonstrate required knowledge in weapon safety procedures through the conduct of hands-on, written tests and proficiency on the firing range prior to being assigned to this contract. Firearm qualifications under this contract shall be conducted every six months. As part of firearm certification and recertification, contract employees shall complete a Domestic Violence Disclosure Form (Lautenberg Form) each time the CSO qualifies with a firearm certifying that the employee has not been convicted of a crime involving domestic violence. The Lautenberg Form will be retained in the CSOs personnel file for review by PFPA upon demand. The Contractor shall certify, in writing to the COR, that each CSO has successfully completed the Lautenberg Form and firearms training specified for the weapon carried on their assigned posts.

5.7.1. The Contractor must provide signed statements to the COR certifying that the employees have successfully completed the required firearms training with a company-issued weapons and listing the serial number of the weapon. The statement will also contain a statement, acknowledged by the CSOs that the Contractor employee understands all orders, directives and regulations pertaining to the successful completion of training, use, storage, clearing techniques, and safeguarding of firearms.

5.7.2. All standards used by the contractor for testing and qualifications as well as qualifications of the firearm instructor are subject to review and recommendation by the COR and approval by the CO. All CSOs shall meet or exceed the standard of firearms proficiency required under this contract.

5.7.3. Knowledge of Firearms. The Contractor shall test the employee's knowledge of firearm safety on an annual basis. Each CSO and Supervisor must demonstrate knowledge of firearms safety by properly loading a weapon, chambering a round of ammunition, firing a passing score on the qualification course of fire, and then safely unloading the weapon. Additionally each CSO and Supervisor must demonstrate how to clear malfunctions, mis-fires, and jammed rounds through immediate action drills.

5.7.4. Contractor Liabilities/Responsibilities. The Contractor assumes all liabilities for Federal, State and Local training requirements to ensure its employees are trained to the requisite standards. The Contractor shall immediately bring any weapons training discrepancies to the attention of the COR. The Contractor must immediately notify the COR of any weapons discharge, unsafe actions, or deficiencies to include loss of control of any weapons or ammunition.

5.7.5. The Contractor will ensure that each CSO has a serviceable weapon and it is free of dirt and debris that would hinder it from firing properly. The Contractor will ensure that weapons are cleaned following firing on the range for practice or qualification. Periodic cleaning times will be provided to maintain weapons.

5.8. Active Shooter Responder Training. In accordance with Attachment F, the contractor will provide Active Shooter Responder (ASR) training to cover CSO positions identified in Attachment A as being a responder to active shooter incidents in assigned facilities. ASR training consists of initial responder training and quarterly responder training in the assigned facility. ASR training in facilities should be conducted after hours or on weekends and holidays in order to avoid interrupting facility operations.

5.9. Emergency Response Capability. Periodic announced/unannounced drills and critiques may be conducted by the Government to ensure that the Contractor’s operating training program meets an acceptable quality/level of responsiveness to emergencies. IAW Section 10, Performance Work Statement, these drills shall be conducted during each shift and at no additional expense to the Government. The Contractor shall ensure that all employees maintain the required state of readiness to respond to these drills and to actual emergencies.

5.10. Facilities. The Contractor shall provide a Virginia Department of Criminal Justice Services (DCJS)-certified trainer and training facility, to conduct all required training in-house. The Contractor may not use government facilities to train the contract employees. The Contractor will notify the COR in writing of the name and address of all facilities that the contractor uses for training. The Contractor shall provide PFPA copies of all approved course materials, classrooms locations, names, resumes of certified instructors, list of training aids, training ammunition and access to a small‑arms firing range to accommodate a training class. The weapons range shall meet all Federal and State Office of Safety and Health Administration (OSHA) licensing requirements. Pending prior CO/COR approval, the contractor may use multiple/additional training facilities/locations providing they meet PFPA suitability standards.

5.11. Certification. The Contractor shall provide a written documentation to the PFPA COR certifying that each CSO has received and successfully completed the required certification training. All costs associated with this requirement shall be borne by the Contractor.

5.112. Instruction, Qualifications and Certifications of Instruction. The Contractor must provide qualified instructors who possess current and valid certificates as required by each location to personally conduct required CSO training. Instructor qualifications must be validated based on their previous training/experience. Documentation supporting previous teaching experiences or the successful completion of an "instructor training course" recognized by a state accredited training program must be on file and available for inspection/verification.

5.13. Examination Requirements. The Contractor shall develop, write, and administer PFPA-approved CSO and other required contractor employee training/certification examinations. All Contractor employees must obtain a minimum passing grade of 75% on all final certification examinations before being assigned duties under this contract. Any contract employee, who fails to achieve at least 75% percent after the completion of two (2) examinations, or whose initial examination score is less than 65% percent, must be dropped from the CSO training program and shall not be eligible for work under this contract.

5.14. Training Reports/Plans. The Contractor shall maintain official records documenting all CSO or other applicable employees training. The Contractor will provide a monthly summary training report to the COR documenting training conducted during each month. The Contractor shall notify PFPA, in writing, of the times, locations and nature of all scheduled training. This notice shall be accompanied by a training plan and shall be submitted to the COR within a minimum of five (5) work days prior to the start of such training.

5.14.1. In‑service training requirements shall be incorporated in the initial training requirements listed Para 5.2.2. Additional in-service training may be added by the COR when circumstances warrant. The Government reserves the right to attend and observe training activities without prior notice to the Contractor.

5.15. Certification/Liability. The Contractor must ensure that all personnel providing services under the contract shall be trained and certified in the use and proficiency of all weapons and equipment, requiring certification by applicable law or regulation. The Contractor bears the sole responsibility to ensure that all contract personnel who are assigned weapons under this contract are properly trained regarding appropriate techniques regarding the proper techniques required to handle, clear, load and the proper use of weapons and other contract equipment.

5.16. Licensing and Permits. The Contractor shall obtain all requisite armed CSO licensing for the jurisdiction in which performance is required. For this contract, licenses should be obtained in accordance with the requirements of the Commonwealth of Virginia, and/or the State of Maryland and shall be attained at the highest "authority" attainable.

5.16.1. In the event the contract operating area subsequently extends outside the states of Maryland and Virginia, the contractor will also be responsible for obtaining the applicable license(s) for the new location(s). The contractor shall ensure there are sufficient licensed personnel available at all times to ensure proper manning of all posts required under this contract and to meet any surges resulting from emergency situations.

5.17. Government Furnished Equipment (GFE) Inventory – will be performed monthly or upon transfer/termination of a supervisor. The contractor shall provide written inventory of all GFE to the COR, to include: the number of radios, serial number, make, model, location (Building/Post) of each PFPA radio assigned; number of radio batteries with date of batteries if known, number of radio battery chargers, hand-held metal detectors and any other pieces of government furnished equipment, to include keys and access cards.

Section 6

Administration

6.1. Gear‑up and Gear‑down Time. “Gear‑up” and “gear‑down” time is defined as the time used by a CSO who is preparing to assume their post. During this time, the CSO must be in complete uniform and be prepared to assume his/her duties at the assigned time of their shift. Supervisors must ensure that all officers going on duty are in full uniform prior to assuming posts/patrols. Post duty inspections will be conducted by contract supervisor to ensure the CSOs equipment is functional and that their uniform and appearance present a neat and clean appearance prior to and during the tour of duty. Supervisors will also assess the CSOs attitude and demeanor to ensure that they are mentally prepared for their shift. If any case where the supervisor determines that the CSO is not prepared for duty, the supervisor will not post the CSO in question and make other arrangements to cover the post.

6.2. Breaks

6.2.1. The Contractor shall ensure that all CSOs working on this contract receive a minimum of one (1) 10-minute break for each four (4) hours of work, and a thirty (30) minute scheduled lunch break for every eight (8) hours worked. A fully trained and qualified Relief Officer will be used to provide breaks. Break time may not be taken off of the beginning or end of a shift. Breaks are intended to be taken as noted and not combined to allow for 40 or 50-minute break.

6.2.2. Supervisors, roving patrol personnel, and relief officers can be used to conduct breaks.

6.2.3. CSO/Supervisor personnel shall also prepare a detailed entry into the applicable security log whenever an employee fails to receive an authorized break. The entry will identify the specific timeframe involved including the expected time of relief and the actual time of the relief.

6.3. Relief and Substitute Personnel. All proposed relief, substitute and surge personnel provided by the contractor to perform duties under this contract must possess all of the qualifications required by routine employees, including the possession of a Secret security clearance and equipment before being allowed to perform duty under this contract. Resumes pertaining to reserve, substitute, surge and key contract personnel shall be submitted to the COR for review/approval prior to the reserve personnel conducting duties associated with this contract.

6.4. Termination and Transfer. The Contractor must immediately notify the COR upon termination of any person assigned/performing duties under this contract. The immediate notification will be comprehensive in detailing why the employee was terminated, any possibly negative impact resulting from the terminated employee’s action causing the termination, either operationally or media related. The details of the termination, including a full identification of the affected employee shall be provided to the COR in writing, within three (3) business days after the termination, unless the contractor has reason to believe the circumstances surrounding the relief warrants immediate PFPA notification. The report will also include a list of all items of equipment seized from the affected employee including the Building Pass. A copy of any applicable security logs (if applicable) will be attached to the written report detailing the applicable conduct committed by the CSO/employee causing the termination.

6.5. Employee Files. The Contractor shall maintain current and accurate administrative, medical, and training files detailing contractor operations pertaining to this contract. Personnel files pertaining to all employees furnished under the contract shall contain contract employee full name, date of birth, Social Security number, home address, and telephone numbers. Employee information retained on file will also include name of person to be notified in case of emergency, a color photograph of the employee, records of all required and additional acquired training, examinations, weapons training, test scores, the employee’s resumed, a printout of their latest Joint Personnel Adjudications System (JPAS) query, DCJS or other state required credentials, the results of the employee’s urinalysis, any medical waivers, the annually-required “Lautenberg” Form, copies of all complaints filed against the employee and subsequent, investigations, commendations and all records relative to the affected employee. The Contractor must retain these files for a period of six (6) years and three (3) months after final payment are made relative to this contract in accordance with directives set out in the Federal Acquisition Regulation (FAR) and the Defense Federal Acquisition Regulation Supplement (DFARS). Employee files to include all medical files are to be made available for inspection by the COR upon request.

6.6. Limitation on Hours. No employee of the Contractor shall work more than twelve (12) hours of service in any twenty-four (24) hour period, unless the work periods are separated by an eight (8) hour non-duty period. This limitation may be verbally waived by the COR in emergency situations which are beyond the control of the Contractor, i.e., civil disturbances, terrorist acts, etc. The Contractor shall obtain a written confirmation of waiver from the COR for each occurrence.

6.7. Any CSO who is in an active duty military status, DoD employee, or a first responder (police, fire, EMS) as their primary employment must obtained signed approval from their Commanding Officer (military) or their departmental chief before working on this contract.

6.8. Management

6.8.1. The Contractor shall manage the total work effort associated with the security services required to assure full adequate and timely completion of the required services. Included in this function shall be a full range of management duties including, but not limited to, planning, scheduling, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The COR may require retraining, suspension, or dismissal of any contract employee deemed careless, incompetent, insubordinate, unsuitable, or otherwise objectionable during the performance of duties associated with the contract.

6.8.2. The Contractor shall provide adequate on-site supervision of employees at all times. The supervision for the contract shall be positive, customer-oriented, focused on providing value based security service. Supervisors on the contract shall have a demonstrated record of positive supervisory performance.

6.8.3. The Supervisor of the on-coming shift shall, prior to shift change, determine the readiness of CSOs preparing to be posted. The Shift Supervisor shall ensure that each CSO is properly uniformed and equipped, presents a neat appearance, and verify that each CSO is mentally and physically prepared to accept a post. The Shift Supervisor shall also ensure all CSOs are made aware of any changes in post assignments, and pass on special instructions, announcements, or any other pertinent information that may affect security operations.

6.8.4. The Contractor’s supervisory personnel in charge of work under the contract shall be available at all times to receive and implement orders or special instruction from the COR concerning matters which affect the operation and security of assigned areas.

6.8.5. Supervisors during their tour of duty, shall not hold the position of an on duty CSO except in emergencies. During emergencies, the supervisor may staff the post not to exceed two (2) hours in any consecutive 8-hour period, unless…