Amendment_1.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

The purpose of this amendment is to correct the dates that appear in L-2, Proposal Preparation (Page 57/167 of the original solicitation PDF document), and in Attachment J-L1, Past Performance Questionnaire (Page 87/167). The dates on both pages now read "February 25, 2013." The changes are highlighted in the attached. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J

FAR (48 CFR) 53.243

1 10

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 31-Jan-2013

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HQ0034-13-R-0001

X 9B. DATED (SEE ITEM 11)

25-Jan-2013

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

31-Jan-2013

CODE

WHS - ACQUISITION DIRECTORATE

2521 SOUTH CLARK ST

ARLINGTON VA 22202-3909

HQ0034 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HQ0034-13-R-0001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

The following have been modified:

INSTRUCTIONS TO OFFERORS

INSTRUCTIONS TO OFFERORS

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

INSTRUCTIONS TO OFFERORS

L-1 SITE VISITS

There will be three separate site visits held for this solicitation. The first site visit will be held at:

Pentagon: Tuesday, February 12, 2013 at 10am.

The second and third site visit will be held at:

Hybla Valley: Wednesday, February 13, 2013 at 10am 6801 Telegraph Road Alexandria, VA 22310

United States Court of Appeals: Wednesday, February 13, 2013 at 1pm 450 E Street, NW Washington, DC 20442

All three site visits are optional to attend; however, all attendees MUST RSVP for the conference that you plan to attend, not later than Friday, February 1, 2013. Potential Offerors are allowed to bring a maximum of three (3) representatives from their organizations. Please send an email to Wendy Rizzo at wendy.rizzo@whs.mil and Michael Schuman at michael.schuman@whs.mil with a list of names that will attend the site visit. Two forms of Government-issued identification will be needed to attend each site visit. The minutes from each pre-proposal conference will be distributed to all potential offerors via a solicitation amendment.

L-2 PROPOSAL PREPARATION

Offerors must submit offers using the following submission guidance and information. Failure of an offeror to address any items listed may make the offer unacceptable and may result in its not being considered for award.

(a) Offer shall remain firm for at least 90 calendar days (offeror shall enter 90 in Block 12 of the SF33) and can be hand-delivered, submitted via FEDEX, United States Postal Service (USPS), U.S. Mail, or another commercial carrier; however, the use of USPS is not recommended as the single method of submission.

Offers shall be submitted to the address below:

ATTN: Wendy Rizzo/Michael Schuman

WHS/AD

2521 S CLARK STREET, SUITE 3000

ARLINGTON, VA 22202

mailto:wendy.rizzo@whs.mil mailto:michael.schuman@whs.mil

Hand-Delivered Proposals: If you are hand delivering proposals, please contact Wendy Rizzo, 703.545.1603 to meet you at the front desk to receive your proposal. If you are unable to reach Ms. Rizzo, please contact the Contracting Officer, Michael Schuman at

703.545.1574 for proposal retrieval.

(b) Neither telegraphic nor facsimile offers will be considered; however, offers may be modified by written, telegraphic, or facsimile notice, if that notice is received by the time specified for receipt of offers.

(c) All offerors shall submit one (1) original and three (3) copies of each volume:

Volume I: Section I. Key Personnel

Section II. Management Serction III. Technical

Volume II: Past Performance

Volume III: Price Proposal

In addition, each volume shall also be submitted on separate CD-ROMs using Microsoft Office 2000 or 2003 compatible format. The original and copies of each proposal must be identical. Differences in the original and copies may render the entire proposal unacceptable.

***The Due Date for all Proposals, including Past Performance Questionnaires is February 25, 2013 at or before 12pm Eastern Standard Time (EST).***

L-3 GENERAL PROPOSAL REQUIREMENTS

(a) All proposals must clearly and convincingly demonstrate that the offeror has a thorough understanding of the requirements and associated risks, and is able, willing, and competent to devote the resources necessary to meet or exceed the requirements. All proposals must unconditionally accept all solicitation terms and conditions without any deviations, conditions or red-lines. Proposals that contain exceptions, conditions, red-lines or other deviations from the RFP’s terms shall render the entire proposal unacceptable and ineligible for award.

(b) Should any aspect of the Contractor’s proposal change after submission but prior to award, the Contractor shall promptly notify the Contracting Officer of the change. Note that substantial changes may require dismissal of the proposal from consideration.

(c) Offer’s outside wrapper shall clearly indicate that it is a submission under this solicitation.

L-4 GENERAL PROPOSAL CONTENT

(a) Each proposal shall contain the following:

i) Standard Form 33, or equivalent. Failure to do so may lead to rejection of the offer.

ii) Cover Letter. All offerors shall submit a cover letter including a concise statement of what is being proposed. The statement should be complete, not more than two pages, and should clearly indicate reasons why a contract should be awarded to the offeror, with appropriate summary of highlights and references to the body of the proposal.

iii) Volume I: Key Personnel, Management and Technical Proposal (provide one original and 3 copies)

iv) Volume II: Past Performance Data (provide one original and 3 copies).

v) Volume III: Price (provide one original and 3 copies)

L-5 Key Personnel, Management and TECHNICAL PROPOSAL – VOLUME I

(a) Proposal Contents. The technical proposal must demonstrate an ability to comply with all requirements in the solicitation. The proposal will detail familiarity and ability to deliver all required services. If additional support through teaming or sub-contract is required, then other team members must be identified and their skill sets presented in sufficient detail for the Government to determine abilities. General statements such as the Offeror can or will comply with the requirements, that standard procedures will be used, that well known techniques will be used, or paraphrases of the RFP’s Statement of Work/Specification in whole or in part, will not constitute compliance. Failure to conform to any of the requirements of the RFP may form the basis for rejection of the proposal. If the Offeror has proven capabilities that would produce a cost and/or time savings to the Government, they should be detailed in the proposal.

(b) Proposal Length. The Technical, Management and Past Performance proposals must not exceed 75 total pages, single-sided; including foldouts, blank pages, title pages, tab indices and table of contents. Each page shall be 8 ½ x 11 inches, doubled-spaced, 12-point font, with one-inch margins. This limit extends to all introductory comments, overviews, text, illustrations, graphics, appendices and other pertinent information.

Graphics and appendices must be single-spaced. Graphics are exempt from the 12-point font and one-inch margin requirements. Plans and Drawings are not included in the 75-page limit. The Technical Proposal must be bound separately in a binder. Claims as to proprietary data must specifically identify page(s), paragraph(s), sentence(s), and must not be generalized. Pages shall be numbered and paragraphs identified by a commonly used and consistent system to assist in referencing specific areas of the proposal. Pages shall also have a header or footer that contains at a minimum, contractor name and solicitation number. Enclosures must be identified on all pages.

(c) Technical Information. Offeror shall address their technical capability to adequately perform the requirement set forth in Section C. At a minimum, the proposal shall provide information supporting the

Contractor's ability to meet contract requirements in the areas listed below (keyed to the Evaluation Factors in Section M):

Factor Subfactor Specific Instructions Key Personnel

*Pass/Fail Rating

No Subfactors Provide resumes and certifications of key personnel. Each resume shall demonstrate at least 5 years of experience in the key area that the person is being proposed as a minimum. Provide signed letters of commitment for each key personnel whose resume is submitted. This factor is evaluated as a Pass/Fail. Should the offeror fail this factor, the offer will not be eligible for award.

(1) Management Subfactor A.

Organizational Structure”

Describe the offerors organizational structure proposed for conducting work under this contract. Provide organizational charts. The organizational structure shall identify the Project Manager and the Assistant PM assigned to this project.

(1) Management Subfactor B.

“Quality Control”

Provide a Quality Control Plan for administering this contract to include industry standards that will be required for this project.

(1) Management Subfactor C.

“Ability of Organization to Respond to Problems”

Summarize the ability of the offerors organizational structure to respond to problems, mitigate risk and maintain performance.

Describe the offerors ability to maintain performance during an event out of their control such as inclement weather, union strikes, etc.

(2) Technical Requirements

Subfactor A.

“Adequacy, Feasibility and Technical Merit”

Provide an overview of the offerors method and approach for delivering the required services at the level requested in Section 21 of this PWS.

Factor Subfactor Specific Instructions

(2) Technical Requirements

Subfactor B.

“Proposed Methodology”

Provide an overview of the offeror’s proposed method for meeting the performance requirements including capabilities and skills. Provide detailed descriptions of any proposed “Substitutes” that the offeror may be proposing that differ from that written in the PWS, such as products and/or processes that are available due to advances in technology.

(2) Technical Requirements

Subfactor C.

“Technical Experience and Capability”

Summarize the offeror’s experience and qualifications in providing services at specified levels (industry standard, state-of-the-art). Offeror must show an ability to respond at minimum specified levels on previous projects.

(3) Past Performance See paragraph L-6 below.

(5) Price See paragraph L-8 below

Page Limits—The total page limit for the Management proposal including all sub-factors, the technical approach including all sub-factors and the past performance proposal combined is 75 pages (excluding questionnaires referenced in paragraph L-6(c). The page limit for the price proposal is 30 pages. Documents incorporated by reference shall be included in the total page count. Pages that exceed the page limit will be disregarded by the Government and not considered in the evaluation. For example, if the total proposed pages for the management, technical and past performance proposals equal 85, the Government will not consider pages 76-85 in the evaluation.

L-6 PAST PERFORMANCE PROPOSAL – VOLUME II

(a) The Offeror past performance proposal must address corporate past performance in performing projects similar in size, scope and complexity to all work required by the PWS. The Contractor's relevant Past Performance will be evaluated to assess the extent of its ability to perform the contract successfully (quality of product or service, accuracy and completeness, timeliness of delivery/work, business relations, customer satisfaction, key personnel and staffing (including subcontractors/partners if required). The location of services that are referenced and corporate structure (satellite office or franchise) will be taken into consideration in evaluating past performance.

(b) Offeror shall submit a Past Performance Data Sheet, Section J, Attachment J-L2, for three (3) Government or commercial contracts for services directly related or similar to the services required in Section 3.2 of the PWS. Information for contracts or subcontracts shall be for relevant contracts and subcontracts currently in process or completed within the past five (5) years from the proposal submission date for this solicitation. For projects currently in process, the contractor must have performed services for at least six months prior to the proposal submission date for this solicitation. Specifically address the following items:

i) The nature of the effort

ii) The tasks performed, including the deliverables, as they relate to the PWS

iii) Timeliness of deliveries

iv) The extent of involvement (as a prime versus a subcontractor)

v) The period of performance

vi) The utilization of subcontractor technical support versus in-house technical support

vii) Remote site management experience

viii) Point of contact, phone and fax number for each contact listed

ix) explanation why the project is relevant to the solicited work

(c) The Offeror shall complete the top portion of page 1, Section J, Attachment J-L1, Past Performance Questionnaire, and send it to each of the three (3) customers for the contracts identified above on Attachment J- L1. As stated in Attachment J-L2, the reference will complete this form and return it directly to the Government by the solicitation closing date.

(d) In accordance with FAR 15.305(a)(2)(iv), an Offeror without a record of relevant past performance or for whom information on past performance is not available will not be evaluated favorably or unfavorably on past performance (neutral evaluation).

(e) The Government will consider past or current contracts (including Federal, State and local government and private) for efforts similar to the Government requirement. The Government will consider information provided on problems encountered on the identified contracts and associated corrective actions. The Government may also consider information obtained from any other sources such as Government maintained databases (PPIRS/CPARS) when evaluating past performance. Failure of a contractor to disclose a relevant Government contract with poor past performance may affect the contractor's past performance rating.

(f) The Government may consider past performance information regarding predecessor companies, key personnel who have relevant experience or subcontractors that will perform major or critical aspects of the requirement or joint venture partners when such information is relevant.

(g) The contractor’s past performance as a prime contractor will be considered more relevant in the past performance evaluation.

L-7 PRICE PROPOSAL – VOLUME III

(a) Proposal Contents: The price proposal shall consist of the following:

(i) Completed SF33

(ii) Completed Section B

(iii) Completed Attachments to include J-B1

(iv) Completed Section K (Representations and Certifications)

L-8 SPECIAL NOTICE TO OFFERORS

(a) Failure to submit any of the information requested by this solicitation may be cause for rejection by the Government.

(b) Upon receipt, all proposals become Government property.

(c) After award, the Government reserves the right to publish any and/or all technical and cost related submissions provided by the successful Offeror (s) in any Government database or publication.

L-9 CONFIDENTIAL INFORMATION

The Freedom of Information Act (FOIA) and its amendments have resulted in an increasing number of requests from outside the Government for copies of contract qualifications and proposals submitted to federal agencies. If an offeror’s submissions contain information that he/she believes should be withheld from such requestors under FOIA on the grounds that they contain “trade secrets and commercial or financial information” [5 USC§552(b)(4)], the offeror should mark its submissions in the following manner:

• The following notice should be placed on the title page: “Some parts of this document, as identified on individual pages, are considered by the submitter to be privileged or confidential trade secrets or commercial or financial information not subject to mandatory disclosure under the Freedom of Information Act. Material considered privileged or confidential on such grounds is contained on page(s) _______”.

Each individual item considered privileged or confidential under FOIA should be marked with the following notice: “The data or information is considered confidential or privileged, and is not subject to mandatory disclosure under the Freedom of Information Act”.

L- 10 ORGANIZATIONAL CONFLICTS OF INTEREST—DISCLOSURE

(a) Purpose. This clause applies to the Contractor and its affiliates, consultants and subcontractors of any tier (collectively referred to as “Contractor”). This clause must be included in all subcontracts and other agreements executed by the prime contractor in connection with submitting the prime contractor’s proposal or performing the work. Attention also is directed to FAR Subpart 9.5 and the provisions which follow.

(b) Government Contractor Participation in Solicitation/Statement of Work, Award or Administration. The following Government contractors participated in the preparation of the Statement of Work/Solicitation or are expected to assist in the award and administration of the contract:

None

(c) Scope-Actual or Potential Conflicts of Interest. This clause is intended to ensure that the Contractor (1) does not obtain or appear to obtain an unfair competitive advantage over other parties by virtue of actual or potential unauthorized use or disclosure of proprietary or procurement-related information, (2) does not obtain or appear to obtain an unfair competitive advantage over other parties by virtue of any relationship (social, familial, financial etc) between the Contractor or Contractor’s employees and any Government employee, Government contractor or Government contractor employee involved in the procurement process or the administration of the contract whether or not specifically identified in this solicitation, (3) is not biased or potentially biased or its ability to render impartial advice to the Government impaired or potentially impaired due to Contractor’s current or planned interests (financial, contractual, organizational or otherwise) that relate to the services performed or products to be delivered under this solicitation, or (4) any other potential conflict of interest identified or within the scope of FAR 9.5. Parts (1), (2) and (3) above are examples of potential conflicts of interest governed by this clause.

(d) Contractor Representation. The Contractor represents by submission of its offer that, to the best of its knowledge and belief, Contractor has no actual or potential conflict of interest or, pursuant to paragraph (e), has disclosed to the Contracting Officer in writing all relevant information regarding any actual or potential conflict of interest.

(e) Contractor Disclosure of Actual or Potential Conflicts of Interest Before and After Award. If, before or after award, an actual or potential conflict of interest is identified by the Government or discovered by the Contractor, the Contractor shall immediately make a full disclosure in writing to the Contracting Officer. The Contractor further recognizes that during the term of this contract, conditions may change which may give rise to a newly recognized actual or potential conflict of interest. In the event that the Government identifies or the Contractor discovers an actual or potential conflict of interest before or after award, the Contractor shall, at a minimum, immediately provide the following information:

(1) a description of the actual or potential conflict of interest and identify the parties involved;

(2) a description of the work affected by the actual or potential conflict of interest; and

(3) a mitigation plan as described in section (f).

(f) Mitigation Plan. To the extent that the Contractor or the Government has at any time before or after award identified an actual or potential conflict of interest, the Contractor shall propose a mitigation plan which concisely describes all relevant facts concerning any potential conflict of interest including any past, present, or currently planned interest (financial, contractual, organizational, or otherwise) relating to the services performed or product to be delivered under this solicitation. The mitigation plan shall describe the actions or planned actions the Contractor has taken or proposes to take, to avoid, mitigate, or neutralize the conflict of interest. If accepted by the Contracting Officer, the mitigation plan will become part of the contract.

(g) Final Authority. The Contracting Officer is the final authority in determining whether a conflict of interest exists and whether the conflict of interest has been adequately mitigated, neutralized or avoided.

(h) Remedies. The presence of an actual or potential conflict of interest that, in the Contracting Officer’s discretion, cannot be avoided, mitigated or neutralized, may preclude the Contractor from competing for the award or, if the conflict is discovered after award and cannot, in the Contracting Officer’s discretion, be neutralized, mitigated or avoided, may result in termination of the contract. If the conflict of interest results from conflicting financial or other interests involving Contractor personnel performing under this agreement, the Contracting Officer may require the Contractor to remove such personnel from performance of work under the contract as a means to avoid, neutralize or mitigate the conflict of interest. If the Contractor was or, with reasonable diligence, should have been aware of a potential conflict of interest before award, or discovers or with reasonable diligence should have discovered an actual or potential conflict after award and does not disclose or misrepresents relevant information to the Contracting Officer, it will be deemed a material breach of the agreement/solicitation. In that event, the Government may elect to terminate the contract for default. Nothing herein shall prevent the Government from electing any other appropriate remedies afforded by other provisions of this agreement, or statute or regulation.

(i) The Contractor may not compete for any requirement that incorporates, involves or relates to any work performed by contractor under this solicitation unless otherwise authorized in writing by the Contracting Officer.

Note-documents submitted under paragraph L-10, Organizational Conflicts of Interest, are excluded from the proposal page limits.

- End of Section L -

(End of Summary of Changes)

Preventive Maintenance: Elevators, Escalators and Wheel Chair Lift Services Solicitation Number: HQ0034-13-R-0001

ATTACHMENT J-L1 Dated: 06 November 2012

PAST PERFORMANCE QUESTIONNAIRE

SOURCE SELECTION SENSITIVE

See FAR 2.101 and 3.104

TO: FACSIMILE:

PHONE: EMAIL:_________________________

Information Request

Washington Headquarters Services is currently in the process of soliciting offers for a contract for the provision of Preventive Maintenance: Elevators, Escalators and Wheel Chair Lifts. [CONTRACTOR NAME] provided your name and organization as a reference regarding [CONTRACT DESCRIPTION past performance under (CONTRACT NO.]. Specifically, we are looking for past performance information in the following areas:

a.) Quality of Service b.) Timeliness or Scheduling of Service c.) Business Relations/Customer Satisfaction d.) Key Personnel and Staffing (Including Subcontractors)

In order for our team to compile its evaluation, we request that you complete the attached survey form and email it, and any other pertinent information not later than February 25, 2013, at or before 12pm Eastern Standard Time (EST) to Wendy Rizzo at wendy.rizzo@whs.mil and Michael Schuman at michael.schuman@whs.mil.

Washington Headquarters Services, Acquisition Directorate

Attn: Wendy Rizzo/Michael Schuman Polk Building 2521 South Clark Street Suite 3000 Arlington, VA 22202

Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings:

Exceptional (E), Very Good (VG), Satisfactory (S), Marginal (M), or Unsatisfactory (U). See next page for definition of ratings.

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor: _____________________________________________________________

B. Cage Code: _______________________________________

C. Contract number: ___________________________________________________________________________

D. Contract type (e.g. Fixed price, Cost reimbursement): ______________________________________________

E. Was the referenced contractor the prime contractor on this contract? Yes____ No____

F. Type of Contract: Mitigation_____ Restoration _____

G. Was this a competitive contract? Yes _____ No _____

H. Period of performance: _______________________________________________________________________

I. Place of performance: _______________________________________________________________________

J. Initial Contract price: $_______________________________________________________________________

K. Current/final contract price: $__________________________________________________________________

L. Current status of contract (choose one)

[ ] Ongoing [ ] Complete [ ] Terminated for Convenience [ ] Terminated for Default [ ] Other (explain)

M. Reason(s) for differences between initial contract price and final contract price: __________________________

N. Description of service provided:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name:

B. Customer or agency description (if applicable):

SECTION 3: REVIEWER IDENTIFICATION

A. Reviewer's name:

B. Reviewer's title:

C. Reviewer's phone/email address:

Number of months the reviewer worked on subject contract: _____________________

SECTION 4: EVALUATION

Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings: Exceptional (E), Very Good (VG), Satisfactory (S), Marginal (M), Neutral (N) or Unsatisfactory (U). See next page for definition of ratings.

1. Please provide an overall rating of the contractor’s past performance for the referenced contract/delivery order.

2. Please describe the quality of the work:

a. Conformance to contract requirements, appropriateness of personnel, accuracy of reports, and technical excellence.

b. Business Relations/Customer Satisfaction

3. Provide a detailed description of the Preventive Maintenance and Major Repair for Elevators, Escalators and/or

Wheelchair Lift project conducted.

4. Please describe the quality of the process used to ensure safety

5. Did the contractor complete the project within schedule? Timeliness of performance, met interim milestones, reliable, responsive to technical and contractual direction as to scheduling? If the answer is no, please explain the circumstances for delay.

6. Please describe the contractor’s ability to estimate project costs using R.S. Means, time and material/labor-hours and/or firm-fixed prices. Please note which was used.

7. If there were change orders (work that is added to or deleted from the original scope of work of a contract), please describe the contractor’s ability to successfully perform the contract requirements with the change in scope.

8. Please describe the Timeliness or Scheduling of Service/Deliveries, Emergencies, and/or Unforeseen Requests?

9. Please rate the level of effective management, prompt notification of problems, reasonable/cooperative behavior, proactive, timely award and management of subcontracts, effective small business/small disadvantaged business. Describe any problems.

10. Please describe the quality of key personnel and how well key personnel managed their portion of the contract.

11. Would you hire this contractor to provide services for your organization in the future? Please provide comments using additional pages, if desired.

Reviewer’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Mailing Address: ATTN: Attn: Wendy Rizzo/Michael Schuman

Polk Building 2521 South Clark Street Suite 3000 Arlington, VA 22202

Or Email a scanned copy to: wendy.rizzo@whs.mil and michael.schuman@whs.mil