Attachment___2_FRD.pdf

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Functional Requirements Document (FRD)

For

Defense Enterprise Office Solution (DEOS)

Version 2.1

March 2018

Department of Defense

Defense Information Systems Agency

P.O. Box 549

Ft. Meade, MD 20755-0549

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Table of Contents

1 Core System Requirements

1.1 Email

1.2 Content Management

1.3 File Storage

1.4 Productivity Suite

1.5 Web Conferencing

1.6 Instant Messaging (IM), Chat, & Presence

1.7 Native Audio

1.8 Native Video

1.9 Clients

1.9.1 Mobility

2 System-Wide Requirements

3 Department of Defense Information Network (DoDIN) Protection

4 Records Management

4.1 Workflow

4.2 Redaction

4.3 Freedom of Information Act (FOIA)

4.4 eDiscovery

5 Denied, Disconnected, Intermittent, Limited Bandwidth (D-DIL)

6 Core Service Support Functions & Integration Points

6.1 Service Management

6.1.1 Access Management

6.1.2 Event Management

6.1.3 Incident Management

6.1.4 Request Fulfillment

6.1.5 Service Desk

6.2 Identity & Access Management (IdAM)

6.2.1 DoD Public Key Infrastructure (PKI)

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

6.3 DISN Network Transport / Routing & Hosting

6.3.1 Domain Name System (DNS)

6.4 Cybersecurity

6.4.1 Cloud Access Points (CAP)

6.4.2 Internet Access Point (IAP)

6.4.3 Joint Regional Security Stacks (JRSS)

6.4.4 Enterprise E-Mail Security Gateway (EEMSG)

6.4.5 Mission Partner Gateway (NIPR Federated Gateway)

6.4.6 Cross Domain Enterprise Services (CDES)

6.5 Mobility Gateway

7 Additional Service Support Functions & Integration Points

7.1 Voice

7.1.1 Softswitch (SS) Backbone - Voice

7.1.2 Voice Internet Service Provider (VISP) / Commercial Voice Networks (PSTN) .. 54

7.1.3 Enterprise Voice over Internet Protocol (EVoIP)

7.1.4 Enterprise Classified Voice over Internet Protocol (ECVoIP)

7.1.5 Enhanced 911 (E-911)

7.1.6 Local Voice Survivability

7.1.7 Voice over Secure IP (VoSIP)

7.1.8 Local Base/Post/Camp/Station Session Controllers

7.1.9 Native Audio Conferencing

7.1.10 Voicemail & Unified Messaging

7.2 Video Teleconferencing (VTC)

7.2.1 Unclassified Video Interoperability

7.2.2 Classified Video Interoperability

7.2.3 Local VTC Systems

7.3 Cybersecurity

7.3.1 Communications Security (COMSEC) Monitoring

7.4 Global Content Delivery Service (GCDS)

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

7.5 IM, Chat & Presence Federation

7.6 Mass Warning Notification System

8 Performance Objectives and Environmental Metrics

10 Test & Evaluation

10.1 Test & Evaluation Requirements

10.1.1 Test Events

Appendix A – D-DIL Use Cases

A.1 Tactical D-DIL Use Case #1: Limited bandwidth operations from a deployed military unit location

A.1.1 Assumptions:

A.1.2 Scenario:

A.2 Tactical D-DIL Use Case #2: Intermittent and Disconnected Operations from a Deployed

Military Unit Location

A.2.1 Assumptions:

A.2.2 Scenario:

A.2.3 Key Considerations

Appendix B – Service Desk Roles and Responsibilities

B.1 Shared Responsibilities

B.2 Onboarding/Migration

B.2.1 CC/S/As

B.2.2 DEOS PMO

B.2.3 Contractor

10.2 B.3 Daily Operations

B.3.1 CC/S/As

B.3.2 DEOS PMO

B.3.3 Contractor

Appendix C – Service Desk Key Attributes and Field Definitions

Appendix D – References

Appendix E – Acronyms

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

List of Tables

Table 1 - Email

Table 2 - Content Management

Table 3 - File Storage

Table 4 - Office Productivity Suite

Table 5 - Web Conferencing

Table 6 - IM, Chat and Presence

Table 7 - Native Audio

Table 8 - Native Video

Table 9 - Clients

Table 10 - Mobility

Table 11 - System-Wide

Table 12 - DoDIN Protection Requirements

Table 13 - Records Management

Table 14 - Workflow

Table 15 - Redaction

Table 16 - FOIA

Table 17 - eDiscovery

Table 18 - Denied, Disconnected, Intermittent, and Low-Bandwidth

Table 19 - Service Management

Table 20 - Access Management

Table 21 - Event Management

Table 22 - Incident Management

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Table 23 - Request Fulfillment

Table 24 - Service Desk

Table 25 - Integrated Service Desk

Table 26 - Non-Integrated Service Desk

Table 27 - Identity & Access Management

Table 28 – DoD Public Key Infrastructure (PKI)

Table 29 - DISN Network Transport / Routing & Hosting

Table 30 - Domain Name System (DNS)

Table 31 - Cloud Access Point (CAP)

Table 32 - Internet Access Point (IAP)

Table 33 - Joint Regional Security Stack (JRSS)

Table 34 - Enterprise E-Mail Security Gateway (EEMSG)

Table 35 - Cross Domain Enterprise Services (CDES)

Table 36 - Mission Partner Gateway (MPGW)

Table 37 - Mobility Gateway

Table 38 - Voice

Table 39 - Softswitch Backbone - Voice

Table 40 - Voice ISP / Commercial Voice Networks (PSTN)

Table 41 - Enterprise Voice over Internet Protocol (EVoIP)

Table 42 - Enterprise Classified Voice over Internet Protocol (ECVoIP)

Table 43 - E-911

Table 44 - Local Voice Survivability

Table 45 - Voice over Secure IP (VoSIP)

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Table 46 - Local B/P/C/S Session Controllers

Table 47 - Native Audio Conferencing

Table 48 - Voicemail & Unified Messaging

Table 49 - Unclassified Video Interoperability

Table 50 – Classified Video Interoperability

Table 51 - Local VTC Systems

Table 52 - COMSEC Monitoring

Table 53 - Global Content Delivery Service (GCDS)

Table 54 - IM, Chat & Presence Federation

Table 55 - Mass Warning Notification System

Table 56 - Service Level & Performance Objectives

Table 57 - End-to-End Performance Objectives (Fixed Networks)

Table 58 - Contractor Segment Performance Objectives

Table 59 - DSCP Markings

Table 60 - Test & Evaluation Requirements

Table 61 - DT Objectives

Table 62 - DEOS Critical Operational Issues

List of Figures

Figure 1 – Overview of the Test and Evaluation Purpose, Scope and Environments

Figure 2 – Service Desk Roles & Responsibilities

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

1 CORE SYSTEM REQUIREMENTS

Core System Requirements form the foundation of the SaaS and provide the primary features and functions.

1.1 EMAIL

Email is a widely used collaboration tool throughout the DoD. The Government has outlined the following requirements for the Email capability:

Table 1 - Email

Requirement

ID

Category Requirement Network

Threshold/

Objective

EMAIL-001 Email Retain deleted items for a configurable duration, with a default of 30 days.

Both Threshold

EMAIL-002 Email Have a configurable maximum e-mail size a subscriber can send and receive that includes attachments, supporting, at a minimum, 50MB attachments.

Both Threshold

EMAIL-003 Email Provide the capability to blacklist and whitelist emails at the user and system levels.

Both Threshold

EMAIL-004 Email Provide Simple Mail Transfer Protocol and Secure/Multipurpose

Internet Mail Extensions v3.1 compliant email capability.

Both Threshold

EMAIL-005 Email Allow email marking (subject & portion marking) per DoDM

5200.01

Both Objective

EMAIL-006 Email Protect against unknown malware and viruses by providing zero-day protections to message attachment, and includes features to safeguard from harmful links in real time.

Both Threshold

EMAIL-007 Email Support user defined calendar options, including locking down calendar invites to disallow forwarding invites and/or provide notification that a calendar invite has been forwarded.

Both Threshold

EMAIL-008 Email Allow users to delegate calendar management to another authorized user(s).

Both Threshold

EMAIL-009 Email Allow managers of an organizational email box to delegate calendar management to another authorized user(s).

Both Threshold

EMAIL-010 Email Allow searching on the following fields at a minimum: Last name, First name, Rank, Phone Number, Title, City, Duty

Installation/Location, Employee Type, Component, Office

Symbol, and Department.

Both Threshold

EMAIL-011 Email Interactively access the Global Address List for email functionality, including the ability to invite users to meetings and assigning tasks.

Both Threshold

EMAIL-012 Email Allow multiple entries in the Global Address List for individuals with multiple personas (and multiple mailboxes).

Both Threshold

EMAIL-013 Email Support delegating the authority to add/remove membership in distribution lists and non-person entity’s rights.

Both Threshold

EMAIL-014 Email Enable thick clients to access and search the Global Address

List, even when offline.

Both Threshold

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

EMAIL-015 Email Synchronize with the Global Address List from DoD Designated directories, including delivery of public keys for encrypting messages.

Both Threshold

EMAIL-016 Email Allow the user to set and modify folder permissions and properties.

Both Threshold

EMAIL-017 Email Provide the capability for users to create/edit automatic replies. Both Threshold

EMAIL-018 Email Provide the capability for users to manage rules and alerts. This includes creating and editing, and deleting messaging disposition rules to determine the placement of collection of email messages received into folders.

Both Threshold

EMAIL-019 Email Provide the capability to move and/or delete selected email. Both Threshold

EMAIL-020 Email Provide the capability for users to create, modify and delete folders.

Both Threshold

EMAIL-021 Email Provide the capability for users to block a sender, domain or group/mailing list.

Both Threshold

EMAIL-022 Email Provide the capability for users to create or modify signatures. Both Threshold

EMAIL-023 Email Provide the capability for users to select or change fonts, styles and colors of text.

Both Threshold

EMAIL-024 Email Provide the capability for users to select message tracking for read receipt and delete w/o opening.

Both Threshold

EMAIL-025 Email Allow for a Government designated personnel to create enterprise distribution lists that can be accessible by authorized users using the Global Address List.

Both Threshold

EMAIL-026 Email Provide users the ability to designate the importance of the email.

Both Threshold

EMAIL-027 Email . Provide the capability to notify users when an email arrives. Both Threshold

EMAIL-028 Email Permit arranging and sorting email by specific data fields. Both Threshold

EMAIL-029 Email Provide the capability to notify users when an email arrives Both Threshold

EMAIL-030 Email Allow for email categorization. Both Threshold

EMAIL-031 Email Provide access to dictionaries, thesauruses, and other reference material.

Both Threshold

EMAIL-032 Email Allow for individual, organizational and resource mailboxes/accounts (e.g., group mailboxes, conference room, service accounts, etc.).

Both Threshold

EMAIL-033 Email Provide users the ability to sign and encrypt email per DoD

Instruction 8520.02 “Public Key Infrastructure and Public Key

Enabling” policy and guidelines.

Both Threshold

EMAIL-034 Email Encrypt email in transit using FIPS 140-2 validated cryptographic modules operated in FIPS mode.

Both Threshold

EMAIL-035 Email Allow email management delegation to another authenticated user(s).

Both Threshold

EMAIL-036 Email Allow for a manager of an organizational email box to delegate email management to another authenticated user(s).

Both Threshold

EMAIL-037 Email Digitally sign emails, per DoD Instruction 8520.02 policy and guidelines, from the user’s personal account, or any non-person entity’s account for which they have been delegated email management.

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

EMAIL-038 Email Assign tasks to other users (within the email client). Both Threshold

EMAIL-039 Email Provide the capability to forward a task. Both Threshold

EMAIL-040 Email Allow to create recurring tasks (e.g., daily, weekly, monthly, yearly).

Both Threshold

EMAIL-041 Email Allow tracking and reporting on a task progress. Both Threshold

EMAIL-042 Email Allow subscribers to modify a task's status. Both Threshold

EMAIL-043 Email Provide the capability for the subscriber to create a task, specify the task start date, due date, priority, percentage (%) complete and text explaining the task.

Both Threshold

EMAIL-044 Email Satisfy the requirements of the DoD Cloud Computing Security

Requirements Guide in supporting mobile devices. This includes full device/container based encryption at Impact Levels 5&6.

Both Threshold

EMAIL-045 Email Provide a Data Loss Prevention (DLP) feature that helps identify, monitor and protect sensitive information.

Both Threshold

EMAIL-046 Email Provide a notification that a calendar invite has been forwarded. Both Threshold

EMAIL-047 Email Invoke Digital Rights Management (DRM) and Intellectual

Rights Management (IRM) functionality (e.g., Do Not Forward, Do Not Print), in accordance with current DFAR mandates and

DoDI 5000.75, Business Systems Requirements and Acquisition and DoDI 5000.02, Operation of the Defense Acquisition

System.

Both Objective

EMAIL-048 Email Provide organizations the ability to manage accounts, including organizational mailboxes, for which they are responsible.

Both Threshold

EMAIL-049 Email Allow reading encrypted and signed messages via web browsers, mobile devices and thick clients, even when offline.

Both Threshold

EMAIL-050 Email Support out-of-office and message recall functions. Both Threshold

EMAIL-051 Email Provide an archive function. Both Threshold

EMAIL-052 Email Allow sharing calendars, to include multiple levels of visibility

(i.e., Free/Busy or full details).

Both Threshold

EMAIL-053 Email Allow Government designated personnel to create and edit shared calendars for use in resource schedule (i.e., conference rooms).

Both Threshold

EMAIL-054 Email Support creating, saving as a draft, and sending messages, including multiple attachments, to recipients designated in the

"TO", "CC", "BCC" fields.

Both Threshold

EMAIL-055 Email Allow full text, subject or conversation search of emails. Both Threshold

EMAIL-056 Email Provide the ability for users to read and compose messages when in an offline state.

Both Threshold

EMAIL-057 Email Support a single email domain per classification. Both Objective

EMAIL-058 Email Provide the capability to Index/optimize mailboxes for search retrieval.

Both Threshold

EMAIL-059 Email Support synchronization functionality with existing email systems (i.e., currently supported versions of Microsoft

Exchange) during the migration.

Both Threshold

EMAIL-060 Email Allow creating additional enterprise address lists composed of a subset of users from the larger Global Address List (e.g., All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective installations). Address lists must be listed and searchable on the address book menu.

EMAIL-061 Email Provide an offline email retention policy, which is configurable by each tenant (e.g., preceding 7 calendar days).

Both Threshold

EMAIL-062 Email The email capability thick client should be able to access and utilize Public Key Infrastructure certificates for email encryption and signature validation when offline.

Both Objective

EMAIL-063 Email Allow users to use filtering criteria to identify an email as spam. Both Threshold

EMAIL-064 Email Provide an auto complete function, conduct polls/vote, and for authorized users to be able to delegate email management to another authenticated user.

Both Threshold

EMAIL-065 Email Email features should include, but not limited to, the ability to send and receive electronic mail, schedule meetings via calendar invitations, schedule tasks and maintain local contacts and address lists.

Both Threshold

EMAIL-066 Email Offer the ability to access email by DoD personnel from any location globally, using mobile devices such as smartphones, tablet, or desktop devices such as laptops or Tower PCs.

Both Threshold

1.2 CONTENT MANAGEMENT

Content Management functions include sharing documents, files, dashboards, resource calendars, and the ability to create and edit wikis and blogs, and support for a wide range of tools for manipulating and managing the content through version control and archiving. The Government has outlined the following requirements for the Content Management capability:

Table 2 - Content Management

Requirement

ID

Category Requirement Network

Threshold/

Objective

CM-001 Content

Management

Provide a web based enterprise portal and content management platform that gives users a centralized place to manage and store documents, content, links, and contacts.

Both Threshold

CM-002 Content

Management

Provide the capability to store files, content, links, and contacts to enable information exchange among virtual groups.

Both Threshold

CM-003 Content

Management

Provide for collaboration by sharing documents, files, dashboards, and resource calendars.

Both Threshold

CM-004 Content

Management

Provide Wiki templates to allow users to quickly and easily create Wikis.

Both Threshold

CM-005 Content

Management

Provide Blog functionality that allows entries to be displayed in multiple views.

Both Threshold

CM-006 Content

Management

Allow project teams to create, track, and manage the project schedule and task execution for their related organization.

Both Threshold

CM-007 Content

Management

Allow project teams to create, share, update and delete calendar entries as required.

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

CM-008 Content

Management

Allow for the real-time creation, editing, and review of documents.

Both Threshold

CM-009 Content

Management

Provide a coauthoring capability whereby subscribers, and authenticated and authorized external users, collaborate on a shared document/file (e.g., documents, spreadsheets, briefings, etc.) with visibility of the actions of other users in real time.

Both Threshold

CM-010 Content

Management

Allow users and organizations to specify who can read, edit, access, and share the documents created and owned by the user or organization.

Both Threshold

CM-011 Content

Management

Provide standard templates to personalize user sites with the organization’s branding.

Both Threshold

CM-012 Content

Management

Allow organizations to add logic based on conditions designated to trigger actions in a workflow (e.g., email notifications), automate authorizations and distribution of content.

Both Threshold

CM-013 Content

Management

Provide the ability to create custom presentations of data. Both Threshold

CM-014 Content

Management

Allow users to create custom reports, dashboards and scorecards on a project specific site.

Both Threshold

CM-015 Content

Management

Provide tools to create dashboards and scorecards on a project specific site.

Both Threshold

CM-016 Content

Management

Allow users to share and view web drawings without requiring a thick client application to be loaded on the desktop.

Both Threshold

CM-017 Content

Management

Provide the option to use version control for content. Both Threshold

CM-018 Content

Management

Allow multiple users to simultaneously update and save a document without overwriting each other’s changes (automated version control), and allow the tracking of individual contributions within a document to enable improved collaboration.

Both Threshold

CM-019 Content

Management

Provide a means for users to find and retrieve previous versions of documents based on a configurable parameter.

Both Threshold

CM-020 Content

Management

Allow for documents to be simultaneously uploaded and downloaded.

Both Threshold

CM-021 Content

Management

Allow creating project specific sites to store data for a specific set of users and privileges.

Both Threshold

CM-022 Content

Management

Allow site owners to create, manage, update, and delete process/project sites.

Both Threshold

CM-023 Content

Management

Provide a configurable amount of initial storage for each site, which is expandable to a maximum value as agreed to by the contractor and the Government.

Both Threshold

CM-024 Content

Management

Provide a Wizard for self-service site creation and deletion. Both Threshold

CM-025 Content

Management

Allow site owners to create, modify, and delete expiration policies for project and process sites.

Both Threshold

CM-026 Content

Management

Provide system administrators the ability to view the number of active sites.

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

CM-027 Content

Management

Allow users the ability to view the number of Active Folders within a site and within the entire service.

Both Threshold

CM-028 Content

Management

Provide the ability to view the amount of storage (in MB) used by each Site.

Both Threshold

CM-029 Content

Management

Allow users the ability to view the amount of storage (in MB) used by each folder.

Both Threshold

CM-030 Content

Management

Allow users the ability to create and maintain Audit Logs for all content

Both Threshold

CM-031 Content

Management

Provide the ability for Site Administrators to view Access

Control Lists for each site.

Both Threshold

CM-032 Content

Management

Provide the ability for Site Administrators to view Access

Control Lists for each folder.

Both Threshold

CM-033 Content

Management

Allow delegating administrator permissions to a user from within a Directory service (e.g., for security for sub-containers).

Both Threshold

CM-034 Content

Management

Provide the ability for Government designated personnel to establish and manage security subgroups that can be shared across multiple sub-sites.

Both Threshold

CM-035 Content

Management

Allow site owners to see all user access permissions and provide an automated manner to facilitate visibility.

Both Threshold

CM-036 Content

Management

Provide permission levels to control which users can delete personal sites.

Both Threshold

CM-037 Content

Management

Allow site requestors to designate expiration dates for sites. Both Threshold

CM-038 Content

Management

Permit Government Designated Personnel to apply custom branding to sites.

Both Threshold

CM-039 Content

Management

Provide users the ability to configure custom email notifications. Both Threshold

CM-040 Content

Management

Provide the ability to configure system generated alerts based on a configurable set of criteria.

Both Threshold

CM-041 Content

Management

Provide users the ability to subscribe to summary alerts at immediate, daily, weekly and/or monthly frequencies for content across multiple sites.

Both Threshold

CM-042 Content

Management

Provide users the ability to subscribe to email-based alerts based on changes to content

Both Threshold

CM-043 Content

Management

Provide the ability to create and configure custom sites. Both Threshold

CM-044 Content

Management

Allow users to customize sites, pages, and choose templates. Both Threshold

CM-045 Content

Management

Allow users to display different views of data, based on the user’s role.

Both Threshold

CM-046 Content

Management

Allow users to design, create, and execute workflows, orchestration, and content routing.

Both Threshold

CM-047 Content

Management

Allow users to automate routine business processes (e.g., workflow).

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

CM-048 Content

Management

Provide the ability to authenticate directory users with the

Workflow capability to include the routing of list items, with document attachments.

Both Threshold

CM-049 Content

Management

Provide the ability to automate, track, and manage tasks. Both Threshold

CM-050 Content

Management

Provide users with the ability to view task status for task items. Both Threshold

CM-051 Content

Management

Provide selectable security inheritance and the ability to set unique access permissions on subordinate content.

Both Threshold

CM-052 Content

Management

Provide the ability to display project related content and site metrics within a dashboard.

Both Threshold

CM-053 Content

Management

Provide the user with the ability to work off-line, and synchronize changes when reconnected.

Both Threshold

CM-054 Content

Management

Support eDiscovery. Both Threshold

CM-055 Content

Management

Provide automatic metadata tagging for document uploads, for the following file types at a minimum; doc, ppt, pdf, xls, xlsx, html, htm, xml, txt and rtf.

Both Threshold

CM-056 Content

Management

Provide the option to customize inputs, during automatic metadata tagging for document uploads.

Both Threshold

CM-057 Content

Management

Provide the ability to create, modify, update, and delete hierarchical taxonomy for metadata.

Both Objective

CM-058 Content

Management

Provide the ability to index content based on metadata and continuous site crawling.

Both Threshold

CM-059 Content

Management

Support Hit Highlighting, which is the ability to return snippets of the document containing matched search terms, with the specific matching words visually highlighted to the user.

Both Threshold

CM-060 Content

Management

Allow searches using combinations of Boolean and relational operators.

Both Threshold

CM-061 Content

Management

Allow users to save and maintain search queries/results or templates.

Both Threshold

CM-062 Content

Management

Provide the ability to generate automated reports from all accessible content, and metadata.

Both Threshold

CM-063 Content

Management

Provide the ability to deliver automated reports via email or document repositories.

Both Threshold

CM-064 Content

Management

Provide users with the ability to “check in and out” content so that it becomes locked for editing until checked in.

Both Threshold

CM-065 Content

Management

Provide a means to track files that are currently in use, and have been checked out for editing.

Both Threshold

CM-066 Content

Management

Provide the ability to configure and combine releasable and non-releasable data within a single, security trimmed view (e.g., records so they can be shared or restricted to groups of users).

Both Threshold

CM-067 Content

Management

Allow users to create, conduct, and view web-based surveys. Both Threshold

CM-068 Content

Support image gallery views. Both Threshold

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

CM-069 Content

Management

Allow applying Metadata tags related to event actions. Both Objective

CM-070 Content

Management

Allow administrators to enforce limits on document upload sizes. Both Threshold

CM-071 Content

Management

Allow exporting site content/information to spreadsheet readable format or comma separated value file.

Both Threshold

CM-072 Content

Management

Allow grouping events from multiple calendars into a single master calendar.

Both Threshold

CM-073 Content

Management

Provide administrators the ability to set user and group level posting and viewing permissions for calendar content.

Both Threshold

CM-074 Content

Management

Allow embedded Portable Document Format conversion features within the Content Management User Interface, which avoids needing to install client software or plugins within a user’s local computer.

Both Threshold

CM-075 Content

Management

Allow language translation services (either language services that are external to the application or as an application add-on).

Both Objective

CM-076 Content

Management

Allow the implementation of custom code, or commercially available third-party products to integrate with external applications/systems in the portal.

Both Threshold

CM-077 Content

Management

Provide the ability to upload multiple documents simultaneously with required metadata to the content management capability.

Both Threshold

CM-078 Content

Management

Allow creating intranet websites including the ability to, serve as a document repository and track document history.

Both Threshold

CM-079 Content

Management

Provide a Data Loss Prevention (DLP) capability to identity sensitive documents that are stored in the content management solution.

Both Threshold

CM-080 Content

Management

Allow users to create custom reports and dashboards via third party tools.

Both Objective

CM-081 Content

Management

Provide the ability to view, save, and print Portable Document

Format via desktops, laptops and mobile devices.

Both Threshold

CM-082 Content

Management

Support file archiving by automatically moving files to the site archive based on metadata tags.

Both Threshold

CM-083 Content

Management

Permit assigning access controls to users, based on information retrieved from the Global Address List.

Both Threshold

CM-084 Content

Management

Provide the ability to create folders. Both Threshold

CM-085 Content

Management

Support Search Queries containing wildcards and regular expressions.

Both Threshold

CM-086 Content

Management

Support thesaurus (synonym) searching. Both Objective

CM-087 Content

Management

Allow Government Designated personnel to configure quotas for sites and folders.

Both Threshold

CM-088 Content

Management

Permit configurable views (e.g., List, Grid, and Large Icons). Both Threshold

CM-089 Content

Filter managed content views based on metadata. Both Threshold

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

CM-090 Content

Management

Allow for data to be pushed or pulled from external systems, based on a predetermined schedule, and using published

Applications Program Interfaces as authorized by Government

Designated personnel.

Both Threshold

CM-091 Content

Management

Provide the ability for document owners to password protect documents.

Both Threshold

CM-092 Content

Management

Allocate each tenant 500MB, at a minimum, of organizational storage per user license (e.g. If a tenant has 100 users, the system allocates 50GB of organizational storage).

Both Threshold

CM-093 Content

Management

Allow users to share documents (and storage folders) that reside in a tenant's organizational storage with any user, and provide granular sharing options such as read, change, write, delete.

Both Threshold

CM-094 Content

Management

Allow the mapping of drives for a tenant's organizational storage.

Both Threshold

CM-095 Content

Management

Allow tenants to scale/expand organizational storage (e.g., allow the tenant to order additional storage space).

Both Threshold

CM-096 Content

Management

Allow users and organizations to specify who can read, edit, access, and share the documents created and owned by the user or organization.

Both Threshold

1.3 FILE STORAGE

The Government has outlined the following individual and organizational requirements for the

File Storage capability:

Table 3 - File Storage

Requirement

ID

Category Requirement Network

Threshold/

Objective

FS-001 Storage Consist of a per-user storage allocation in the cloud, which grants access to personal user files and data.

Both Threshold

FS-002 Storage Support the ability to create a local folder on a device or personal computer that then allows synchronization with the cloud when the device comes online.

Both Threshold

FS-003 Storage Provide organizationally configurable storage options per user

(e.g., space, file size).

Both Threshold

FS-004 Storage Allow subscribers to upload files from different DoD approved computing platforms (e.g. mobile phone, tablet, laptop, or desktop) independent of the location (i.e., remotely).

Both Threshold

FS-005 Storage Allow users to share documents (and storage folders) with any user, and provide granular sharing options such as read, change, write, delete.

Both Threshold

FS-006 Storage Allow users accessibility via a web interface Both Threshold

FS-007 Storage Provide site indexing based on continuous site crawling. Both Threshold

FS-008 Storage Allow the mapping of drives. Both Threshold

FS-009 Storage Allow tenants to scale/expand individual user storage (e.g. allow the tenant to order additional storage space per user).

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

FS-010 Storage Allow users to share documents (and storage folders) with any user, and provide granular sharing options such as read, change, write, delete.

Both Threshold

FS-011 Storage Provide end users with various organizationally controlled storage options (e.g., space, file size).

Both Threshold

FS-012 Storage Provide a storage process that ensures Government data is available and accessible upon request, and the physical environment is protected and fully operational.

1.4 PRODUCTIVITY SUITE

The Government has outlined the following requirements for the Office Productivity Suite capability:

Table 4 - Office Productivity Suite

Requirement

ID

Category Requirement Network

Threshold/

Objective

PS-001 Office

Productivity

Suite

Allow for centralized administration of Office Productivity Suite applications independent of the DoD approved computing platform (e.g., desktop, tablet, smartphone, etc.) and operating system.

Both Threshold

PS-002 Office

Productivity

Suite

Support offline functionality, with the ability to resynchronize to the core service once reconnected, for users with the Office

Productivity Suite already installed on their device.

Both Threshold

PS-003 Office

Productivity

Suite

Provide a coauthoring capability whereby subscribers, and authenticated and authorized external users collaborate on a shared document/file (e.g., documents, spreadsheets, briefings, etc.) with visibility of the actions of other users in real time.

Both Threshold

PS-004 Office

Productivity

Suite

Provide a word processing capability. Both Threshold

PS-005 Office

Productivity

Suite

Support legacy word processing files (i.e., currently supported versions of Microsoft Word).

Both Threshold

PS-006 Office

Productivity

Suite

Provide a spreadsheet capability. Both Threshold

PS-007 Office

Productivity

Suite

Support legacy spreadsheet files (i.e., currently supported versions of Microsoft Excel).

Both Threshold

PS-008 Office

Productivity

Suite

Provide a presentation capability Both Threshold

PS-009 Office

Productivity

Suite

Support legacy presentation files (i.e., currently supported versions of Microsoft PowerPoint).

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

PS-010 Office

Productivity

Suite

Provide a database management and creation capability compatible with legacy database management files (i.e., currently supported versions of Microsoft Access).

Both Threshold

PS-011 Office

Productivity

Suite

Integrate with the content management solution to allow subscribers to save and manipulate files within the content management solution.

Both Threshold

PS-012 Office

Productivity

Suite

Provide automated content metadata labeling and tagging (e.g., author, file type, etc.) to support records management and eDiscovery, at a minimum.

Both Threshold

PS-013 Office

Productivity

Suite

Provide published Application Program Interface that support integration with third party tools such as email archiving solutions, eDiscovery solutions, and Electronic Records

Management Software Applications.

Both Threshold

PS-014 Office

Productivity

Suite

Initiate Communications sessions to include, but not limited to audio, video, Instant Message/Chat and email, from within office productivity applications.

Both Objective

PS-015 Office

Productivity

Suite

Display presence information for the creators/editors within the documents.

Both Objective

PS-016 Office

Productivity

Suite

Provide an automated capability to correct grammar, punctuation, spelling and format (e.g., upper case/lower case, text format, etc.) of productivity suite documents in real-time and provide suggested solutions to a subscriber with the option for the subscriber to accept or ignore the suggestion.

Additionally, the subscriber must have the option to enable/disable this feature.

Both Threshold

PS-017 Office

Productivity

Suite

Have the capability to print and save as Portable Document

Format.

Both Threshold

PS-018 Office

Productivity

Suite

Provide the capability to digitally sign word processing, spreadsheets, and presentation documents.

Both Threshold

PS-019 Office

Productivity

Suite

Provide the capability to install office productivity applications on local end user devices.

Both Threshold

PS-020 Office

Productivity

Suite

Provide a drafting and diagramming capability. Both Objective

PS-021 Office

Productivity

Suite

Support legacy diagramming files (i.e., currently supported versions of Microsoft Visio).

Both Objective

PS-022 Office

Productivity

Suite

Provide a Project Management capability. Both Objective

PS-023 Office

Productivity

Suite

Support legacy Project Management files (i.e., currently supported versions of Microsoft Project).

Both Objective

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

1.5 WEB CONFERENCING

The web conferencing capability provides users with the ability to selectively use native audio, native video, and data services on a session-by-session basis, separately or in concert with a combination of other available services, to collect, aggregate, and display information from various modes of communication (e.g. IM/chat, telephony, VTC, or productivity suite). The capability allows a user to determine the best way to collaborate with multiple people in real-time, and whether users are meeting in person in the same room, or across geographically dispersed locations. Included in the capability is the ability for users to perform white boarding, document presentation, desktop sharing, and chat inside the conference. The capability integrates with the native voice and native video capabilities to provide a rich user experience. The

Government has outlined the following requirements for the Web Conferencing capability:

Table 5 - Web Conferencing

Requirement

ID

Category Requirement Network

Threshold/

Objective

WEB-001 Web

Conferencing

Provide the user who creates a Web Conference reservation with the ability to provide another user with moderator permissions for the associated web conference meetings.

Both Threshold

WEB-002 Web

Conferencing

Provide registered users with the ability to obtain contact information (e.g., phone number, email address, organization) for a registered meeting participant from within the web conference meeting.

Both Threshold

WEB-003 Web

Conferencing

Have a Uniform Resource Locator for meetings that can be provided to users for direct access following authentication and authorization.

Both Threshold

WEB-004 Web

Conferencing

Provide users with the ability to choose persistent or single-occurrence Web Conference reservations at meeting creation time.

Both Threshold

WEB-005 Web

Conferencing

Have persistent content storage within a Web Conferencing session, which is accessible when the moderator opens the Web

Conference session.

Both Objective

WEB-006 Web

Conferencing

Require a moderator to initiate a meeting. Both Threshold

WEB-007 Web

Conferencing

Provide moderators with the ability to create a message to be displayed to meeting participants as they join.

Both Threshold

WEB-008 Web

Conferencing

Provide moderators with the ability to generate a new calendar object populated with the Uniform Resource Locator of a web conference reservation from within the web conferencing application and/or calendar, and allow the calendar object to be distributed via email to individual users or distribution lists.

Both Threshold

WEB-009 Web

Conferencing

Present the moderator with the option for default audio configuration, which at a minimum includes the ability to mute/unmute all attendees.

Both Threshold

WEB-010 Web Confer-encing

Provide moderators with the ability to specify whether a meeting is to be recorded when started.

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition. The Government understands that various contractors may propose additional functionality as part of their

Cloud Service Offering (CSO) and does not want to limit potential functionality within the proposed solution.

Requirement

ID

Category Requirement Network

Threshold/

Objective

WEB-011 Web

Conferencing

Have recordings that consist of a combined playback file that includes any files or desktops that were shared, whiteboard content, public chat session, audio, and any video content that occurred during the conference.

Both Threshold

WEB-012 Web

Conferencing

Allow for moderators to start and stop the recording at any time during the meeting.

Both Threshold

WEB-013 Web

Conferencing

Provide moderators with the ability to establish who has access to recordings.

Both Threshold

WEB-014 Web

Conferencing

Allow Web Conferencing capability recordings to be saved and exportable in a non-proprietary, industry standard format (e.g., wmv, mpg).

Both Threshold

WEB-015 Web

Conferencing

Provide meeting participants with the ability to send instant messages to all participants or exactly one participant "private chats" initiated from the chat window of a meeting.

Both Threshold

WEB-016 Web

Conferencing

Provide participants with the ability to identify who is speaking during meetings via an icon that appears on the participant list next to a speaker’s name.

Both Threshold

WEB-017 Web

Conferencing

Dynamically scale to a minimum number of concurrent conferences to match 1% of the subscribed user population (e.g.

200 concurrent conferences for 20,000 subscribers, or 2,500 concurrent conferences for 250,000 subscribers) at any given time.

NIPR Threshold

WEB-018 Web

Conferencing

Provide the capability to place participants in a virtual queue when they attempt to join a Web Conferencing meeting before the moderator starts the meeting.

Both Threshold

WEB-019 Web

Conferencing

Provide moderators with the ability to communicate with unadmitted participants.

Both Threshold

WEB-020 Web

Conferencing

Present requests from users seeking to join a web conference to all moderators currently in a web conference meeting.

Both Threshold

WEB-021 Web

Conferencing

Provide the capability to clear a new join request when it is answered by one of the Web Conference moderators

Both Threshold

WEB-022 Web

Conferencing

Provide moderators with the ability to admit participants one by one.

Both Threshold

WEB-023 Web

Conferencing

Provide moderators with the ability to choose to admit all authenticated users.

Both Threshold

WEB-024 Web

Conferencing

Provide guest users (e.g., users without an account in the Web

Conference and therefore are not authenticated) with the ability to join a Web Conference once the user is admitted by a moderator. Non-authenticated guests are to be clearly identified within the participants list.

Both Threshold

WEB-025 Web

Conferencing

Provide users and guests with the ability to simultaneously participate in multiple meetings.

Both Threshold

WEB-026 Web

Conferencing

Provide moderators with the ability to block new attempts to join so that the meeting is not interrupted.

Both Threshold

WEB-027 Web

Conferencing

Notify users who attempt to join a blocked meeting that the moderator is no longer admitting participants.

All requirements listed in this document are classified as either “Threshold” or “Objective”. Threshold is defined as the minimum acceptable value or criteria for that requirement, and Objective is defined as the desired goal or condition.