Microsoft Word - Atch3_Task Order 001_SOW_31 Aug l2011 _2_.pdf

UNCLASSIFIED Attachment 3

HC1047-11-R-4021

UNCLASSIFIED

PERFORMANCE WORK STATEMENT

TASK ORDER 001

Distributed Tactical Communications System (DTCS)

Global Logistical Services Management Contract (DLOG)

Contract Number: (completed by the KO at time of contract or TO award)

Task Order Number: 001

1. Task Monitors (TMs).

a. Primary TM.

Name: Brendan Molloy

Organization: DISA NSK1 EMSS

Department of Defense Activity

Address Code (DODAAC):

HC1047

Address: PO Box 4502 Arlington, VA 22204

Phone Number: 703-681-0487

Fax Number: 703-681-5533

E-Mail Address: Brendan.molloy@disa.mil

2. Task Order Title: Distributed Tactical Communications System (DTCS) Global Logistical Services

Management Contract, here after known as DLOG.

3. Background. Since early 2010, Field Service Representatives (FSRs) and other qualified personnel have provided support to the United States Government (USG) in the United States Central Command

Area of Responsibility (USCENTCOM AOR). The FSRs have provided training, platform installation, operational field support, and net management to forward deployed operations. The FSRs are the customers’ first touch point into the system, and serve as the most direct and immediate source of feedback for system performance, operational expectation, and overall operational value. The FSRs have an intimate understanding of how the system operates, both from the operational and the net management perspective, thus providing a turnkey system to the operational users. It is anticipated that the FSRs will constitute a sustained force in the field until CENTCOM deems support is no longer required (e.g., the function becomes organic to the Services). The quantity of FSRs, as well as their base of operations will vary but, in general terms, are expected to be reduced over time as the system reaches greater maturity and stability, the operators become more familiar with the system, and Concept of Operations (CONOPS) evolve and mature with the system and the overall operational structure becomes more stable.

4. Objectives. The objective of this Task Order is to provide mission critical, technical and operational support to deployed services in the CENTCOM AOR, specifically USFOR-I and USFOR-A.

5. Scope (Task Areas from BASE Performance Work Statement)

Task 1: Operational Support

Task 2: Logistical Support

Task 3: Training Support

Task 4: Program Management Support

Task 5: Technical Support

Task 6: CENTCOM Liaison/Subject Matter Expert (SME) Support

Task 7: Transition Support

6. Specific Tasks.

6.1 Task 1: Operational Support

a) The contractor shall support the execution and evaluation of DTCS and related equipment and technologies during its use in operational theaters.

b) The contractor shall coordinate the introduction of DTCS and related technologies and equipment with various operational commands and/or Agencies and their supporting organizations.

c) The contractor shall facilitate the distribution and deployment of DTCS equipment and related technologies in each operational theater working with DISA, operational commands, and other as necessary.

d) The contractor shall provide a maximum of 5 deployable teams operating at the same time. The government anticipates support to be based upon 5000 radios, and 1000 TOC and vehicle kits.

e) The contractor shall provide 24x7 on site support to operational forces conducting real world operations such as Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF).

f) The contractor shall have demonstrated familiarity with the regulations and procedures for moving contractor personnel and equipment into and out of OEF and OIF theaters in accordance with the Joint Contracting Command-Iraq/Afghanistan and obtain an Iraq and Afghanistan theater business clearance.

g) The contractor shall develop formal practices and procedures for the operational fielding of

DTCS sponsored technologies.

h) Units will be responsible for ordering their own TOC and Vehicle Kits. The contractor shall assist the customer with ordering kits and components and installing kits.

i) The contactor shall install provided TOC and Vehicle kits as required.

j) The contractor shall provide a FSR deployment schedule to include: name, departure date, duration, and return date. This may be modified.

Deliverables:

1. FSR Deployment Schedule

2. Formal Practices and Proceedures for the operational fielding of DTCS Sponsored technologies

6.2 Task 2: Logistical Support

a) The contractor shall assist with the transfer and shipping of DTCS and related equipment into and out of operational theaters.

b) The contractor shall implement inventory management processes and procedures to ensure the accountability and tracking of equipment both in CONUS and OCONUS environments until such time that governmental support chains are fully operational. This logistics support will include tracking equipment performance provide input for requirements for spares, replacement part strategies, and supply and logistics support for DTCS.

c) The contractor shall provide logistics support to deployed forces and to deployed DTCS team personnel in support of OEF and other identified missions world-wide ensuring that communications devices, consumables and associated equipment are readily available.

d) The contractor shall ensure that logistics issues are coordinated with the Sponsors services property management organizations.

e) The contractor shall be proficient with Government order processing systems, to include the

DISA Direct Order Entry System or “DDOE.”

f) The contractor shall perform quality assurance monitoring.

g) The contractor shall be required to provide a facility for asset repair, maintenance, and testing; as well as for the storage and disposition of parts and equipment in direct support of end-users and

Sponsors. This facility may also serve as a managed service center whereupon other support personnel may reside.

h) The contractor shall operate vehicles using fully qualified drivers in accordance with DoD vehicle regulations.

1. Inventory Management Processes and Procedures

6.3 Task 3: Training Support.

a) The contractor shall provide Operational and Maintenance training to operational forces, DISA staff, and other Agencies receiving DTCS and related equipment and technologies. This training may be conducted in unit’s facilities at CONUS as pre-deployment training or in various operational theaters such as Iraq and / or Afghanistan (OEF/OIF).

b) The contractor shall deliver and provide formal input and recommendations for training media as required to support Operations and Maintenance of the DTCS Radios and related technologies.

Training media may be electronic, hardcopy, computer base training, web based training, or other formats as required for each task or as directed by the Program Management Office(PMO) and may be delivered in a variety of classroom/non classroom settings.

c) The contractor shall provide the Program Manager a formal Training Plan outlining the methodology, processes, procedures for training the FSRs, and curriculum for all training materials to support DTCS events.

d) The contractor shall provide input for training updates to adapt to modifications in DTCS, and related technologies, design, maintenance, and operation.

e) Each organization receiving DTCS, and other related technologies will receive training support to include the consolidation of Training Plans, Curriculums, and other documentation as determined by the government. Training media may be electronic, hardcopy or other formats as required for each task or as directed by the program manager and may be delivered in a variety of classroom and non classroom settings.

f) Establish business metrics to evaluate training effectiveness.

g) The contractor shall participate in program level Training Working Groups, Integrated Product

Teams, and Tiger Teams in order to evaluate the user and organization training needs and requirements at all levels.

h) The contractor shall coordinate and schedule Training Preparation Review NLT 30 days prior to the start of training, installation of equipment, and support requirement for DTCS to include the deployment of FSRs.

i) All training material developed shall be the property of the US Government.

1. Input and Recommendations for Training Media

2. Formal Training Plan

3. Training Preparation Review

4. Business metrics

6.4 Task 4: Program Management Support.

a) The contractor shall support the program’s weekly VTCs, Teleconference by the government, and semi-annual Program Management Reviews.

b) The contractor shall provide the Program Manager a formal out brief of each supporting event

(installation, training, etc) within 5 working days after the event. This will include a minimum of:

what went right, what went wrong, lessons learned, unit trained, unit feedback, and recommendations.

c) The contractor shall be required to provide technical input and analyses of issues and problems identified during installation and operation of DTCS equipment to DISA and CENTCOM. This input

d) The contractor shall develop presentation materials and provide product demonstrations and support to DOD Conferences, Working Group Meeting, and Industry Day events to demonstrate their training tools no more than six times per year

e) Monthly Status Meeting. The contractor shall meet with the Government each month to informally provide the current status of any issues that pertain to the contract.

f) Quarterly Review. This will be held instead of the monthly meeting. The contractor shall host or attend a formal quarterly Government review of all current services at a location to be determined. This review shall describe the status of all issues and trends affecting the performance of the contract.

g) Additional Meetings. Additional meetings and conferences may be scheduled as mutually agreed between the contractor and the Government.

1. Program Management Out-Brief

2. Weekly VTCs

3. Program Management Review

4. Monthly Status Meeting

5. Quarterly Review

6.5. Task 5 – Technical Support.

6.5.1 The contractor shall provide technical support as directed by the Government. Technical support can be Software, Hardware, Systems, Mechanical, Electrical or other technical and engineering disciplines as required to assist the DISA Program Manager or Sponsor. Representative tasks include but are not limited to:

a) The contractor may be required to provide an evaluation of vendor-delivered components in support of DTCS;

b) The contractor may be required to assist DISA or the Sponsor with the evaluation of various

Research & Development (R&D) components or systems being developed in support of DTCS or similar programs;

c) The contractor shall provide FSRs to perform cable fabrication, connector and other similar services to the end-user as required;

d) The contractor may be required to provide “surge” support as required to support test or demonstration events. Surge support events may entail fabricating large numbers of cables, connectors, and other pieces of hardware just prior to test events;

e) The contractor may be required to perform field testing and independent test and verification of

DTCS radios and ancillary components and products.

6.6 Task 6 – CENTCOM Liaison Subject Matter Expert (SME) Support

a) The contractor shall provide a Liaison Officer between DISA-CENT, CENTCOM, and

DISA/EMSS program office. The contractor shall act as the representative of the DISA/EMSS

Program Office. As such, a professional appearance shall be maintained at all times.

b) The contractor shall have detailed knowledge of DTCS with at least twelve months of past performance consisting of a background in electrical engineering, customer support training, IT or maintenance experience with military systems and operations.

c) Prepares and gives oral and written presentations to all levels within DISA-CENT, CENTCOM and DISA/EMSS as required.

d) Support the Program Management Office in tracking, coordinating, and adjudicating outstanding actions from the weekly CENTCOM / DISA VTCs.

e) The contractor identifies customer requirements for new and modified systems and services based upon analysis of operational needs as presented by the customer base which will be presented to

DISA/EMSS.

f) The contractor, in coordination with the program office, DISA-CENT and CENTCOM, plans and coordinates systems design, acquisition, testing, installation and support.

g) The contractor should have excellent oral and written communication skills. The contractor shall be required to brief senior leadership (GO/SES Level). The contractor shall be proficient in the utilization of the DISA Direct Order Entry system.

h) The contractor must have knowledge of logistics, maintain situational awareness of current production capacities and order levels as they pertain to the DTCS. The contractor must have working knowledge of the requirements to deploy contractors and communication devices within the CENTCOM AOR.

i) The contractor is subject to recall or call back during off shift hours, 7 days a week, 24 hours a day. The contractor may be subject to varying work shifts and work shift rotations for mission support requirement of 7 days a week, 24 hours a day, if required by upper management.

j) This position is working on-site with CENTCOM at MacDill AFB, FL.

k) The contractor shall provide the Program Manager a Weekly Activity Report (WAR) highlighting the week activities, accomplishments and coordination.

l) Contractor’s Progress Status and Management report highlighting the accomplishments for the previous 30 days and any outstanding issues that occurred during the last 30 days.

Deliverables

1. Weekly Activity Report (WAR)

2. Contractor’s Progress Status and Management Report

Task Area 7: Transition Support

The contractor shall provide the necessary support for a seamless transition of work at the beginning and end of each task order. An organized transition between the Contractor and a incumbent or successor contractor is necessary to assure minimum disruption to vital Government business. The contractor shall not recruit on Government premises or otherwise act to disrupt official Government business.

Representative tasks may include but are not limited to:

a) Phase in/Phase out of this task order. Upon award of this task order, no new work efforts that are transitioning from other contracts; such as current contracts in place and/or other contracts will be offered to the predecessor contractor, unless it is determined to be in the Government's best interest. The initial start-up period will be established on a per task order basis after award and shall be completed six months after award.

Up to two months prior to the expiration of this contract or any extension thereof, no new work will be offered to the outgoing contractor under this contract. Work in progress under this contract and all Task

Orders shall be completed by the expiration of the contract or task orders, whichever occurs last, unless otherwise directed by the Government.

Deliverables

1. Performance Requirements Summary (PRS). The PRS has been developed where possible to cover required services rather than individual performance task. Each listed services will pass or fail based on the acceptability of the task, which comprise that service. The purpose of this PRS Work Matrix is as follows:

Required Service

Performance

Objective

Acceptable Quality

Level (AQL)

Performance

Measurement

Method of

Surveillance

1.Provide and deploy trained FSRs, COCOM Liaison support and SME’s for DTCS training, logistic support, Fulfill each task order requirements within 15 days of award.

Maintain acceptable personnel level

Shall meet requirement standards 95% of the time.

Government may use any combination of the methods of surveillance.

equipment installation and inventory management throughout the period of performance.

Proper skill mix, experience and quality of qualified personnel.

2. High Customer

Satisfaction

Superiority of service/training and installation performance.

Timely and efficiently provided high quality work, product that are responsive, mission oriented, meets quality expectations, time schedule, lead time and in accordance with all regulations, and government guidance / intended purpose.

A minimum of 90% of satisfaction by the surveyed customer.

For any survey that show overall customer satisfaction results below 90% the contractor shall investigate and report on reasons and corrective actions take to prevent reoccurrence.

Feedback from trainees and

COCOMs.

3. Processes and

Procedures

Methodologies, processes and procedures meets requirements and fulfills government intend and purpose for training, installation and operational and maintained.

Processes and procedures must satisfy the government requirements.

Processes and procedures that fail to meet government requirements will result in the contractor revising and taking corrective actions to update the processes, procedures and supporting documentation.

Government may use any combination of the methods of surveillance.

3. Reports/Word

Product Deliverables

Customer ratification with timeliness and accuracy of reports and work product.

Accurate reports, document deliverables and invoices with no major errors.

Shall meet government timeline requirements 98% of

Monthly Review by PM and input from the COR.

the time.

4. Accountability Maintain inventory of equipment ship and install.

Accurate inventory with 100% accountability.

Government may use any combination of the methods of surveillance.

7. Place of Performance.

Field Service Representative: The work is to be performed alongside the U.S. forces deployed in an operational combat zone and/or support area. The contractor may be required to live under austere conditions for an extended period of time (up to 180 days) in theater. The contractor shall be required to travel from CONUS to the Area of Operations (Iraq and/or Afghanistan) in support of deployed forces.

CENTCOM Liaison: Work is to be performed at CENTCOM HQ, Tampa, FL in an a standard office environment.

Alternate Place of Performance

Field Service Representative: Globally as required.

CENTCOM Liaison CENTCOM at MacDill AFB, FL.

8. Period of Performance. The period of performance is 12 months with four (12) month option periods from the date of contract award.

BASE Year 01 Jan 2012 – 31 Dec 2012

Option Year One 01 Jan 2013 – 31 Dec 2013

Option Year Two 01 Jan 2014 – 31 Dec 2014

Option Year Three 01 Jan 2015 – 31 Dec 2015

Option Year Four 01 Jan 2016 – 31 Dec 2016

9. Ordering Reports Data, and Deliverables

9.1 Presentation Material - Technical Interchange Meetings (TIM)

The contractor shall conduct, as required, technical meetings to facilitate the exchange of technicalinformation and enhance effective communication among appropriate parties. The contractor shall provide meeting notes for all such meetings.

9.2 Presentation Material - Program Management Reviews (PMR)

The contractor shall present periodic program management reviews (PMRs) to designated Government representatives and shall include a summary of technical achievements, schedule status, and cost performance. These reviews shall emphasize progress and problems since the last meeting, plans for the future, and establish the date and place for the next meeting. Scheduled task reviews and overall contract reviews will be regularly conducted involving management and technical personnel to minimize risks. PMRs may be held at the contractor’s facilities or the Government sponsor’s facility and will typically cover only one task.

9.3 Presentation Material – Informal/Formal Project Review (I/FPR)

The contractor shall prepare and present periodic presentations of work accomplished and associated results. These presentations shall be to Government representatives, or to audiences as tasked by the sponsor and as appropriate. The presentations will normally be held at the contractor’s or sponsor's facilities and will typically cover only one task.

10. Delivery Schedule.

SOW

Task#

Deliverable Title Format Due Date Distribution/C opies

Frequency and

Remarks

6.1

(i)

FSR Deployment

Schedule

Contractor

Determined

Format st of the month

Standard

Distribution.*

Monthly

6.1

(g)

Formal Practices and Procedures for the operational fielding of DTCS sponsored technologies

Contractor

Determined

Format

Procedures required within 30 days of contract award.

Standard

Distribution.*

NLT 30 days after contract award

6.2

(b)

Inventory

Management

Procedures

Contractor determined format

Procedures required within 30 days of contract award.

Standard

Distribution*

NLT 30 days after contract award

6.3

(b)

Input and recommendation for Training

Media

Contractor

Determined

Format

Current material required within 30 days of contract award

Standard

Distribution.*

Updated documentation as required.

6.3

(c)

Formal Training

Plan

Contractor

Determined

Format

30 days after contract award

Standard

Distribution.*

30 days after contract award

6.3

(f)

Business Metrics Contractor

Determined

Format

30 days after contract award

Standard

Distribution.*

Updated documentation as required.

6.3

(h)

Training

Preparation

Contractor

Determined

30 days prior to the

Standard

Distribution.*

Scheduled as required

Review Format start of training

6.4

(a)

Weekly VTCs Contractor

Determined

Format

Every

Tuesday

Standard

Distribution.*

Weekly

6.4

(c)

Out Brief Contractor

Determined

Format

NLT 5

days after event

Standard

Distribution.*

Scheduled as required

6.4

(f)

Monthly Status

Meeting

Contractor

Determined

Format

NLT the th of each month

Standard

Distribution.*

Monthly

6.4

(g)

Quarterly Update Contractor

Determined

Format

Every

Quarter

Standard

Distribution.*

Quarterly

6.6

(k)

Weekly Activity

Report

Contractor

Determined

Format

Every

Friday

Standard

Distribution.*

Weekly

6.6

(l)

Contractor’s

Progress Status and Management

Report

Contractor

Determined

Format th day of the month

Standard

Distribution.*

Monthly

*Standard Distribution: Cover letter KO; Cover Letter and Reports: COR/TM/DTCS Manager

11. Security. Personnel: All FSRs must have a National Agency Check that results in an Interim

Secret with a final result of Secret in order to perform work on this contract.

Physical: The government will provide physical security for teams while they are in an operational theater.

12. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI).

Government Furnished Equipment (office /work areas, logistical support) will be provided by

CENTCOM for the deployed teams. All other work will be done at the contractor’s facility.

13. Other Pertinent Information or Special Considerations.

a. Identification of Possible Follow-on Work: None

b. Identification of Potential Conflicts of Interest (COI). None.

c. Identification of Non-Disclosure Requirements: Non Disclosure Agreements will be required.

d. Packaging, Packing and Shipping Instructions. None.

e. Inspection and Acceptance Criteria: None.

14. Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s)

(Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

Technical Standards

1194.21 - Software Applications and Operating Systems

1194.22 - Web Based Intranet and Internet Information and Applications

1194.23 - Telecommunications Products

1194.24 - Video and Multimedia Products

1194.25 - Self-Contained, Closed Products

1194.26 - Desktop and Portable Computers

1194.41 - Information, Documentation and Support

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the

Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance. This block is checked to ensure that the minimally acceptable electronic and information technology

(E&IT) products are proposed.

Functional Performance Criteria

1194.31 - Functional Performance Criteria