Microsoft Word - Atch1Final_Base SOW_31 Aug2011 _3_.pdf

UNCLASSIFIED Attachment 1

HC1047-11-R-4021

UNCLASSIFIED

PERFORMANCE WORK STATEMENT

BASE CONTRACT

Distributed Tactical Communications System (DTCS)

Global Logistical Services Management Contract (DLOG)

Contract Number: TBD

1. Contract Officer Representative (CORs).

a. Primary COR.

Name: Brendan Molloy

Organization: DISA NSK1 EMSS

Address: PO Box 4502 Arlington, VA 22204

Phone Number: 703-681-0487

Fax Number: 703-681-5533

Internet Address: Brendan.Molloy@disa.mil

2. SOW Title. Distributed Tactical Communications System (DTCS) Global Logistical Services

Management contract, hereafter known as “DLOG”.

3. Background. The DTCS is an over-the-horizon, beyond-line-of-sight, “netted” satellite communication capability that employs cutting-edge tactical radios and corresponding systems. Netted voice and data communications are essentially "push-to-talk" services whereby one user (a sender) pushes a button to disseminate a message to several listeners who are part of a "talk group" (one-to-many voice communication). In addition, the service also includes a simultaneous data function which transmits

"short-burst-data" (SBD) that communicates such knowledge as Position Location Information (PLI).

These netted services utilize a single channel (one satellite) to transmit the voice and data messages.

Communication spectrum is created when a user "pushes-to-talk" and is maintained for a brief period so as to permit a response from one or more of the many listeners. Upon connection time-out, the channel is reverted to an idle mode thus efficiently utilizing resources. Other communication devices require line-of-sight in order to transmit critical voice and data; DTCS utilizes satellite communication thus allowing users to transmit information from unique environments.

DTCS leverages the Iridium Communications, Inc. satellite constellation, which consists of 66 low-earth orbiting (LEO), cross-linked satellites operating as a fully meshed network and supported by seven in-orbit spares. DTCS was conceptualized and matriculated into a Research & Development (R&D) program at Naval Surface Warfare Center-Dahlgren Division (NSWC-DD) "Dahlgren" in the early/mid

2000s to effect optimal, collective, and cohesive communications among two or more individual users. In

November, 2009, the program was given to DISA to manage and is now executed by DISA’s Enhanced

Mobile Satellite Services (EMSS) program, a division within the Network Services’ (NS) Commercial

Satellite Communications Center (COMSATCOM). DISA continues to rely on Dahlgren for technical and programmatic expertise, but retains jurisdiction in the areas of program, financial and contract management.

As a consequence to the rapid DTCS evolution and deployment, comprehensive contractor support is required to ensure DTCS operational, engineering and technical requirements are satisfactorily achieved. The DTCS DLOG contract shall meet these diverse and dynamic requirements by employing

Field Service Representatives (FSR) –personnel deployed to environments where the technology has a presence- and other logistical, technical, scientific and support labor categories appurtenant to the mission of DTCS.

4. Objectives. To provide superior, integrated, and reliable logistical and technical services in support of the DTCS capability and mission.

5. Scope. The DLOG contractor shall provide for global logistical, technical, and other programmatic services primarily in support of operational and sustainment functions. Secondary support functions may include research & development-related activities appurtenant to the operational mission of DTCS.

Services procured under this contract may be in support of the United States Department of Defense

(DoD), Other Government Agencies (OGAs), and all other authorized and sponsored entities to include select foreign governments. The contractor shall be prepared to work with all of these entities, as well as other contractors in a joint operational environment.

The services and support anticipated under this contract are contained in the task areas identified hereunder:

Task Area 1: Operational Support

Task Area 2: Logistical Support

Task Area 3: Training Support

Task Area 4: Program Management Support

Task Area5: Technical Support

Task Area 6: Highly Qualified Expert (HQE)/Subject Matter Expert (SME) Support

Task Area 7: Operations Center Support

Task Area 8: Transition Support

6. Performance Requirements.

6.1 Task 1: Operational Support

6.1.1 - The contractor shall facilitate the introduction and distribution of DTCS equipment and related technologies at each designated location. This task shall be executed through the utilization of Field

Service Representatives (FSRs) located in operational theater or at the cognizant performance location.

This task may include direct support to operational forces conducting real-world operations.

Representative tasks include but are not limited to:

a) The Contractor shall manage and execute the evaluation of DTCS and related equipment and technologies prior to shipment to operational theaters/environments or as use in its net management;

b) The Contractor shall coordinate the introduction of DTCS and related technologies and equipment with various operational commands and/or Agencies and Governments and their supporting organizations;

c) The Contractor shall manage the distribution of DTCS equipment and related technologies in each operational theater working with DISA, operational commands, and other DoD organizations as necessary;

d) The Contractor shall provide FSRs and other relevant and necessary personnel to ensure that

DISA sponsored technologies are operable by operational forces and other end-users and to sustain operation of DTCS and related technologies;

e) The Contractor shall provide support to operational forces conducting real-world operations such as Operation Enduring Freedom (OEF);

f) The Contractor shall demonstrate familiarity with the regulations and procedures for moving contractor personnel and equipment into and out of USCENTCOM, and other strategic locations world-wide (which may include Europe, Asia and Africa);

g) The Contractor shall develop and/or refine formal practices and procedures for the operational fielding and maintenance/tracking of DISA sponsored technologies;

h) The Contractor shall monitor, document and report issues with DTCS devices, components and systems in the operational environment;

i) The Contractor shall provide and maintain an up-to-date fielding schedule of FSRs and other personnel under this task that includes most recent location and status;

j) The Contractor shall provide troubleshooting and limited end-user support with respect to

DTCS devices, components, ancillary products and related systems. Problems or issues that cannot be resolved shall be elevated to a 24/7 help-desk funded under separate EMSS contracts.

k) The Contractor shall perform the installation of DTCS components to include (but not limited

to) Tactical Operations Center (TOC) kits and vehicle kits on various classes of military and non-military vehicles. The Contractor shall also test the functionality of these components as directed by the

Government.

l) The Contractor shall assist the Government in the identification of necessary supplies and services to meet evolving DTCS requirements;

m) The Contractor shall research, review and recommend optimal solutions for acquiring necessary supplies and services to meet evolving DTCS requirements;

6.2 Task 2: Logistical Support

The Contractor shall provide support to government logistics personnel in the areas of purchasing, shipping and handling, and related areas. Representative tasks include but are not limited to:

a) The Contractor shall provide logistics support to deployed forces and to deployed DTCS team personnel in support of OEF and other identified missions world-wide ensuring that communications devices, consumables and associated equipment are readily available;

b) The Contractor shall provide inventory management of DTCS and related equipment and assets;

c) The Contractor shall ensure that logistics issues are coordinated with the Services, Maintenance and Inventory Teams;

d) The Contractor shall provide logistics support as required to support events related to these programs, such as demonstrations;

e) The Contractor shall be proficient with Government order processing systems, to include the

DISA Direct Order Entry System or “DDOE”;

f) The Contractor shall perform quality assurance monitoring;

g) The Contractor shall operate vehicles using fully qualified drivers in accordance with DoD vehicle regulations;

6.3 Task 3 : Training Support.

6.3.1 - The Contractor shall provide varying levels of training to operational forces, Government staff and other agencies and entities receiving DTCS and related equipment as directed by the Government. All training must be coordinated with the EMSS/DTCS program office prior to commencement. Training may be provided at locations world-wide. Representative tasks include but are not limited to:

a) The Contractor shall develop and/or refine a training medium as required to support all tiers of

DTCS and related technologies and training materials. Training media may be electronic, hardcopy or other formats as required for each task or as directed by program management and may be delivered in a variety of classroom and non-classroom settings;

b) The Contractor shall provide comprehensive and clear instruction of any existing and new standardized and tailored training programs and curricula;

c) The Contractor shall update training to adapt to modifications in DTCS, and related technologies, design, maintenance and operation;

d) The Contractor shall perform configuration management to all elements of training to facilitate sound version control across all tiers of training;

e) The Contractor shall support DISA for the introduction of DTCS and related technologies training to each organization receiving these technologies. This support shall include the development or revision of Master Training Plans and similar documentation, evaluation of training needs within each organization at all tiers, and assistance to each affected organization as required;

f) The Contractor shall conduct activities such as demonstrations, and briefings relating to the

DTCS capability.

6.4 Task 4: Program Management Support.

6.4.1 The contractor shall provide program management support to DISA and/or the Sponsor to support the DTCS program as well as other technologies and programs as required by the Program Manager.

Representative tasks include but are not limited to:

a) The Contractor shall provide Program Management expertise to assist the Program Manager and/or the Sponsor with the development of strategies, plans and procedures for the formal introduction and integration of DTCS, as well as related technologies, with various DoD and non-DoD organizations;

b) The Contractor shall provide budget and financial management support to the Program

Manager and/or Sponsor to support all elements of the DTCS and other related technology programs as required;

c) The Contractor shall provide support for governance (standards, methods, templates, policies, and procedures), performance management, and financial management;

d) As required, the Contractor shall assist the Program Manager with the coordination of events such as travel and demonstrations between DISA and/or the sponsor’s staff and other organizations;

6.5. Task 5 – Technical Support.

6.5.1 The Contractor shall provide technical support as directed by the Government. Technical support can be Software, Hardware, Systems, Mechanical, Electrical or other technical and engineering disciplines as required to assist the DISA Program Manager or Sponsor. Representative tasks include but are not limited to:

a) The Contractor may be required to provide user expertise for the evaluation of vendor-delivered components in support of DTCS;

b) The Contractor may be required to assist DISA or the Sponsor with the evaluation of various

Research & Development (R&D) components or systems being developed in support of DTCS or similar programs;

c) The Contractor shall provide FSRs to perform cable fabrication, connector and other similar services to the end-user as required;

d) The contractor may be required to provide “surge” support as required to support test or demonstration events. Surge support events may entail fabricating large numbers of cables, connectors, and other pieces of hardware just prior to test events;

e) The Contractor may be required to perform field testing and independent test and verification of DTCS radios and ancillary components and products.

6.6 Task 6 – Highly Qualified Expert (HQE)/Subject Matter Expert (SME) Support

6.6.1 The Contractor shall provide HQE and/or SME support as requested and directed by the

Government. Representative tasks include but are not limited to:

a) The Contractor shall establish a Liaison Officer between the DISA, DISA-CENT, CENTCOM and the DISA/EMSS program office;

b) The Contractor may be required to employ regional experts well-versed in the DTCS technology at world-wide locations;

c) The Contractor shall meet all access requirements, to include securing passports, visas, other

Government permits, and other documentation required to perform work in various countries world-wide;

d) The Contractor shall employ highly-trained, educated, and experienced personnel;

e) The Contractor shall be familiar with appurtenant US Government regulations and international law, particularly as it relates to operating in hostile or military zones.

6.7 Task 7 – Operations Center Support

6.7.1 The Contractor may be required to provide an Operations Center in support of this contract.

Representative tasks may include but are not limited to:

a) The Contractor may be required to provide a facility for asset repair, maintenance, and testing;

as well as for the storage and disposition of parts and equipment in direct support of end-users and

Sponsors. This facility may also serve as a managed service center whereupon other support personnel may reside;

b) The Contractor shall be responsible for shipping and receiving for the facility and shall ensure all parts and equipment required in support of operations and operational forces are readily available, tracked, and managed in systematically;

c) The Contractor shall ensure this faiclity is compliant with all COMSEC storage laws and regulations;

d) The Contractor shall obtain all permits and licenses required to store and ship COMSEC, ITAR and other devices and materials that are subject to specific US Government regulations;

6.8 Task 8- Transition

The contractor shall provide the necessary support for a seamless transition of work at the beginning and ending of this IDIQ contract as well as the follow on task orders. An organized transition between the

Contractor and a incumbent or successor contractor is necessary to assure minimum disruption to vital

Government business. The contractor shall not recruit on Government premises or otherwise act to disrupt official Government business. Representative tasks may include but are not limited to:

a) Phase in/Phase out of this contract. Upon award of this contract, no new work efforts that are transitioning from other contracts; such as current contracts in place and/or other contracts will be offered to the predecessor contractor, unless it is determined to be in the Government's best interest. The initial start-up period will be established on a per task order basis after award and shall be completed six months after award.

Up to two months prior to the expiration of this contract or any extension thereof, no new work will be offered to the outgoing contractor under this contract. Work in progress under this contract and all Task

Orders shall be completed by the expiration of the contract or task orders, whichever occurs last, unless otherwise directed by the Government.

7. Place of Performance.

7.1 Location. The Contractor shall be prepared to perform services and deliver and administer equipment and products on a world-wide basis. The work performed on this contract may be alongside US forces deployed in an operational combat zone and/or support area. The contractor may be required to live under austere conditions for an extended period of time (up to 180 days) in theater. The contractor will be required to travel from CONUS to the CENTCOM Area of Operations (Iraq and/or Afghanistan) in support of deployed forces or other locations world-wide. Other emergency and contingency deployments world-wide can be expected as well. Specific performance locations shall be delineated at the task order level.

7.2 Travel. Local and long distance travel may be required in support of training missions throughout the world. Specific provisions for travel shall be delineated at the task order level.

8. Period of Performance. The period of performance is as follows:

BASE Year 01 Jan 2012 – 31 Dec 2012

Option Year One 01 Jan 2013 – 31 Dec 2013

Option Year Two 01 Jan 2014 – 31 Dec 2014

Option Year Three 01 Jan 2015 – 31 Dec 2015

Option Year Four 01 Jan 2016 – 31 Dec 2016

9. Ordering, Reports, Data, and Deliverables.

The contractor shall deliver data in accordance with the Contract Data Requirements List (CDRL), DD

Form 1423, of the contract. The deliverables for each will be selected from the CDRL list below and cited in the task orders. Each task order may have unique delivery requirements which will be specified at the task order level. Each deliverable will be in industry accepted and standard formats where applicable.

CDRL List

9.1 Contractor’s Program, Status and Management Report (PSMR)

In support of the performance requirements identified in paragraphs of Section 6.0 of this SOW, the contractor shall submit a brief status report describing the accomplishments for the reporting period and plans for the next reporting period. This report shall summarize work accomplished, action items completed, products developed, and events supported for each paragraph to document the acceptable and on time delivery of these services. The report shall include (a) progress made against the SOW/task order, (b) results positive or negative achieved, to include Government sponsor directed requests for product revision to meet Government sponsor accuracy/quality requirements, (c) problem areas encountered and recommended solutions, (d) plans for the following period, (e) contract schedule status to include early, on time, or late submittal of products with a brief explanation provided for late submittal,

(f) significant changes to the contractor ’s organization, and (g) name(s) and contact information of the

Government representatives who received the support/products identified within the technical requirements.

9.2 Contractor’s PSMR - Monthly Financial Report

The contractor shall submit a monthly financial summary showing costs incurred for the period, total costs incurred; hours expended for the period, cumulative hours expended, cost curves, and cost performance metrics which compare estimated cost versus costs incurred for the work performed during the period. In addition, a description of problem areas affecting cost elements of the tasks shall be provided. This report shall be submitted by the 10 th of the month or the preceding Friday if the 10 th falls on a weekend.

9.3 Quarterly Financial Report

The contractor shall submit a quarterly financial summary showing task number, modifications, period of performance, and financial data. Financials shall include funded values for authorized costs and fixed fee, as well as expenditures for the period and expenditures to date, for labor, travel, material, subcontracts, and other direct costs (ODCs).

9.4 Performance Assessment Report.

The contractor shall review the performance data reported in the PSMR. The contractor shall summarize its performance under this task order in support of Government generated annual CPAR. Contractor management shall provide a contractor self-assessment of the performance rendered during the reporting period.

9.5 Presentation Material - Technical Interchange Meetings (TIM)

The contractor shall conduct, as required, technical meetings to facilitate the exchange of technical information and enhance effective communication among appropriate parties. The contractor shall provide meeting notes for all such meetings.

9.6 Presentation Material - Program Management Reviews (PMR)

The contractor shall present periodic program management reviews (PMRs) to designated Government representatives and shall include a summary of technical achievements, schedule status, and cost performance. These reviews shall emphasize progress and problems since the last meeting, plans for the future, and establish the date and place for the next meeting. Scheduled task reviews and overall contract reviews will be regularly conducted involving management and technical personnel to minimize risks.

PMRs may be held at the contractor’s facilities or the Government sponsor’s facility and will typically cover only one task.

9.7 Presentation Material – Informal/Formal Project Review (I/FPR)

The contractor shall prepare and present periodic presentations of work accomplished and associated results. These presentations shall be to Government representatives, or to audiences as tasked by the sponsor and as appropriate. The presentations will normally be held at the contractor’s or sponsor's facilities and will typically cover only one task.

9.8 Technical Reports and Reviews – Study/Analysis

The contractor shall prepare and submit technical reports and reviews covering studies or analysis conducted in the performance of tasking executed under this SOW. These reports shall include pertinent scientific / technical / analytical observations, significant results, description of the methods used, nature of any problems encountered, and recommendations for the future. The reporting level of detail shall be sufficient to permit a full understanding of the techniques and procedures used to obtain the results.

Distribution of technical reports and reviews will be specified in task orders.

9.9 Technical Reports and Reviews – Summary

The contractor shall prepare and submit performance and technical summary reports covering work accomplished and information obtained in the performance of tasking executed under this Statement of

Work. These reports shall focus on the objective, technical problems, general methodology, technical results and important findings. The reporting level of detail shall be sufficient to permit a full understanding of the techniques and procedures used to obtain the reported results. Distribution of scientific and technical reports will be specified in task orders.

9.10 Electronic Courseware

The contractor shall deliver electronic courseware and training materials. The contractor shall deliver

Instructional Master Training Plans that details design strategies, lesson specifications, and reference material required to support the instructional media. The design shall take into consideration the function, description and operation of the course for the intended training audience. The contractor shall submit lesson plans, instructor guides and storyboards for client approval prior to delivery of the training.

9.11 Operational Concepts Description

The contractor shall develop and deliver Operational Concept Descriptions (OCD) tailored to the requirements of the specific task. The deliverable shall be in sufficient detail to communicate the user need that will be fulfilled and how it relates to existing systems (or subsystems) or procedures.

Contractor format shall be utilized unless specified differently by the specific task order.

9.12 Interface Requirements Specification

The contractor shall provide interface definitions and interface requirements specifications in sufficient detail to allow for interoperability of the specified system. The format, content and level of detail shall be in contractor format and specified within the technical requirements of the task order.

9.13 Hardware and Software

The contractor shall deliver hardware and software, in many cases, directly to user field activities.

Additionally, hardware and software may be procured and integrated into an end product that requires special security handling or security inspection. Such hardware may include computer systems.

Associated warranties shall be transferred to the appropriate user. To validate hardware delivery to the

Government, delivery documentation shall be via DD 1149 attached to the DD Form 250. To validate software delivery to the Government, delivery documentation shall be identified on a DD Form 250.

10. Security. The contractor shall not divulge any information about files, data, processing activities or functions, user IDs, passwords, or other knowledge that may be gained, to anyone who is not authorized to have access to such information. The contractor/contract personnel shall abide by all Agency rules, procedures, and standards of conduct. All contractor personnel assigned to this task shall be U.S. citizens and possess at least a SECRET or INTERIM SECRET security clearance, based on a National Agency

Check Investigation that is no older than three years. The contractor personnel must be able to obtain and maintain a SECRET clearance.

DISA retains the right to request removal of contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interests of the

Government. The reason for removal will be fully documented in writing by the Contracting Officer.

When and if such removal occurs, the contractor will within 30 days, working days, assign qualified personnel to any vacancy(ies) thus created.

Other security related requirements will be incorporated into section H, “Special Contract Requirements” of the contract and/or task order(s).

11. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). As determined and approved by the Government sponsor for each task order, the Government will provide facilities access, computer and administrative support, and technical information, as required, for the performance of this task. All other GFI & GFE will be delineated at the task order level.

12. Other Pertinent Information or Special Considerations.

12.1 Performance Standards. The contractor shall adhere to all performance standards as stated in this base SOW, and as further delineated at the task order level.

12.2 Identification of Non-Disclosure Requirements. The contractor may be required to sign an NDA

Form with the Government and other contractors. All information accessible to the contractor shall be construed as sensitive and proprietary to the Agency and shall not be disclosed nor used b unauthorized personnel.

12.3 Proprietary Data The contractor may be required to access proprietary data and existing FOUO government documentation IAW DOD5200.1-R, Appendix C, paragraphs 2-202 – 2-204.

12.4 Release of Information. Per DISA Public Affairs, CIO and Security (MPS) offices: public release of

Program Specific Information is not authorized.

13. Inspection and Acceptance Criteria. All tasks will be inspected and evaluated for acceptance by the Government in accordance with Performance Requirements and stated deliverables.

14. Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s)

(Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

Technical Standards

1194.21 - Software Applications and Operating Systems

1194.22 - Web Based Intranet and Internet Information and Applications

1194.23 - Telecommunications Products

1194.24 - Video and Multimedia Products

1194.25 - Self-Contained, Closed Products

1194.26 - Desktop and Portable Computers

1194.41 - Information, Documentation and Support

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance. This block is checked to ensure that the minimally acceptable electronic and information technology (E&IT) products are proposed.

Functional Performance Criteria

1194.31 - Functional Performance Criteria