HC102815T0169.docx

HC1028-15-T-0169

Section SF 1449 - CONTINUATION SHEET

Service

FFP

Electronic Security System Administrator (ESSA). The Contractor shall provide an ESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The ESSA shall be certified by Lenel as a Direct Support System User. This position shall serve as the Access Con-trol/Alarm systems administrator and maintenance manager for the contractor. Serves as the Security Systems Administrator (SSA) for the Electronic Security System that includes access control and intrusion detection, The Contractor shall provide a highly trained security specialist with a demonstrated commensurate spe-cialized experience in electronic security systems administration. This position shall be responsible for updating software to meet IAVA compliance, if required. This position requires certification on the operating system of the Access Control/Alarm System (Lenel Onguard) within 60 days of the start of the performance period. Throughout the life of the contract, any replacement ESS Administrators will be certified prior to being assigned to the contract. Information on applicable training (CR1000S Access Control Hardware, CR2000S Access Control Essentials, CR3000S Advanced Access Control, CR4000S Digital Video) is available on the Lenel website.

Labor Categories:

Category Hourly Rate: $

Period of Performance: 21 September 2015 - 20 September 2016 FOB: Destination

NET AMT

Service

Assistant Electronic Security System Administrator (AESSA). The Contractor shall provide an AESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The AESSA shall be certified by Lenel as a Direct Support User. Additionally, the personnel provided must possess minimum/general experience of three years experience in security integration hardware and software installation, troubleshooting, configuration, administration of IP based electronic security systems, including access control, video systems, intrusion detection, and other network peripherals; with a minimum education of associate’s degree in electronics technology. With five years of experience, no degree is required. Certification as Lenel Direct Support User is required.

Labor Categories:

Category Hourly Rate: $

NET AMT

Service

Routine Repair Services. The Contractor shall provide one (1) Lenel technician 16 hours per week to perform routine maintenance during normal business hours. Replacement items shall be pulled from on-site inventory. In the event no on-site inventory exists, with prior approval from the COR the Contractor shall be reimbursed for the equipment costs incurred at the approved rate of the equipment. If complexity of repair work exceeds the technical capabilities of the technician, the ESSA consult the COR if the need to elevate the routine repair status to major repair status.

Labor Categories:

Category Hourly Rate: $

NET AMT

Service

Preventative Maintenance. The Contractor shall perform Preventative Maintenance Services at a time that is mutually acceptable between the Contractor and the Government, consistent with the Government’s operating requirements, and based on the specific needs of the hardware and software. The Contractor shall provide to the Contracting Officer’s Repre-sentative, a schedule, including each type and model of hardware, a description of the preventive maintenance service to be performed, its frequency, and its duration. Preventive maintenance will also include maintenance of all required software licenses and required software updates to the system. Reporting of required software licenses will be broken out separately from hardware. The Contractor shall provide recommendations and cost estimates for systems found to be non-operational and those recommendation shall be provided to the COR for the approved corrective actions.. All components and systems are assumed to be in operational condition upon award of this task order.

Labor Categories:

Category - Hourly Rate: $

NET AMT

Service T&M Emergency Maintenance Services. The Contractor will provide Emergency Maintenance Service for all security equipment. Failure of any major system components on weekends, holidays, or after normal business hours shall be considered Emergency Maintenance. Routine repair issues are defined as system failures, which may cause a minor impact, but does not constitute a major lapse in system performance or coverage shall not be considered Emergency Maintenance Service. However, failure of multiple system components including those affecting SCIFs shall be considered Emergency Maintenance Service. All emergency Maintenance Service shall begin within four (4) hours after requested by the Government on a 24/7, 365 days a year basis. This does not include the time the Contractor must take to respond to DISA Headquarters. In the event that there are more requests than can be re-sponded to within four (4) hours the Government will prioritize the Emergency Maintenance Service Request. The Contractor shall provide a point of contract and a 24 hour/7 day per week telephone number where the Government may initiate Emergency Maintenance Service Requests.

Ceiling amount: $

Labor Hourly Rates by Categories:

Regular Hours:

Category $ /hourly rate

Overtime Hours:

Category $ /hourly rate

Holdiay Hours:

Category $ /hourly rate

TOT ESTIMATED PRICE

CEILING PRICE

Service

Modification and Upgrade to the ESS System. A modification is required to begin performance on this CLIIN. The requirements may include ESS upgrades as required to maintain system integrity and robust performance, and system reconfiguration/upgrades as dictated by Agency mission requirements. The Contractor will provide all labor categories for personnel that could be used to provide services on the contract, including all negotiated labor rates that may be required for modifications to the system. An estimated ceiling for the work of this CLIN will be assigned. The contractor will submit a proposal for all major repairs and new work requirements as defined by the government. The government will evaluate the proposal and if approved, for the proposed work a modification will be completed prior to performance.

Labor Categories:

Category $ hourly rate

NET AMT

Supplies

Spare Parts Inventory. The contractor will maintain an on-hand spare parts inventory, using the parts for routine repairs. The parts will be parts cost will be invoiced at an approved rate. The CLIN will be invoiced as parts are used, maintaining inventory to prevent disruption in services.

NET AMT

Service - Optional CLIN

OPTIONAL CLIN - DoD Certification and Accreditation (Included on the contract as Optional). The Contractor will be responsible for ensuring that the DISA ESS complies with the Risk Management Framework (RMF), ensuring the ESS meets the applicable DoD information assurance policies and procedures as described in DoD Instruction (DoDI) 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT). This is an optional CLIN to be exercised when required by the customer and a modification must be issued prior to performance.

Period of Performance:

NET AMT

Service

Life-Cycle Maintenance/Replacement Plan, IAW with the PWS.

NET AMT

Service

Site Survey of SMS. The contractor wil perform a site survey of the entire SMS facility wide. The contractor will inspect every SMS network switch along with other critical information necessary to collect and prepare a report detailing the findings and any recommended remediation plan. At a minimum, the contractor will collect the following data to determine how the network was originally configured:

Upon completion of the survey and analysis of the data collected, the contractor will provide a detailed drawing of the existing network and if applicable, the contractor will provide modification recommendations and justifications to improve network performance.

NET AMT

FFP

Electronic Security System Administrator (ESSA). The Contractor shall provide an ESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The ESSA shall be certified by Lenel as a Direct Support System User. This position shall serve as the Access Con-trol/Alarm systems administrator and maintenance manager for the contractor. Serves as the Security Systems Administrator (SSA) for the Electronic Security System that includes access control and intrusion detection, The Contractor shall provide a highly trained security specialist with a demonstrated commensurate spe-cialized experience in electronic security systems administration. This position shall be responsible for updating software to meet IAVA compliance, if required. This position requires certification on the operating system of the Access Control/Alarm System (Lenel Onguard) within 60 days of the start of the performance period. Throughout the life of the contract, any replacement ESS Administrators will be certified prior to being assigned to the contract. Information on applicable training (CR1000S Access Control Hardware, CR2000S Access Control Essentials, CR3000S Advanced Access Control, CR4000S Digital Video) is available on the Lenel website.

Labor Categories:

Category Hourly Rate: $

Period of Performance: 21 September 2016 - 20 September 2017

NET AMT

FFP

Assistant Electronic Security System Administrator (AESSA). The Contractor shall provide an AESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The AESSA shall be certified by Lenel as a Direct Support User. Additionally, the personnel provided must possess minimum/general experience of three years experience in security integration hardware and software installation, troubleshooting, configuration, administration of IP based electronic security systems, including access control, video systems, intrusion detection, and other network peripherals; with a minimum education of associate’s degree in electronics technology. With five years of experience, no degree is required. Certification as Lenel Direct Support User is required.

Labor Categories:

Category Hourly Rate: $

NET AMT

FFP

Routine Repair Services. The Contractor shall provide one (1) Lenel technician 16 hours per week to perform routine maintenance during normal business hours. Replacement items shall be pulled from on-site inventory. In the event no on-site inventory exists, with prior approval from the COR the Contractor shall be reimbursed for the equipment costs incurred at the approved rate of the equipment. If complexity of repair work exceeds the technical capabilities of the technician, the ESSA consult the COR if the need to elevate the routine repair status to major repair status.

Labor Categories:

Category Hourly Rate: $

NET AMT

FFP

Preventative Maintenance. The Contractor shall perform Preventative Maintenance Services at a time that is mutually acceptable between the Contractor and the Government, consistent with the Government’s operating requirements, and based on the specific needs of the hardware and software. The Contractor shall provide to the Contracting Officer’s Repre-sentative, a schedule, including each type and model of hardware, a description of the preventive maintenance service to be performed, its frequency, and its duration. Preventive maintenance will also include maintenance of all required software licenses and required software updates to the system. Reporting of required software licenses will be broken out separately from hardware. The Contractor shall provide recommendations and cost estimates for systems found to be non-operational and those recommendation shall be provided to the COR for the approved corrective actions.. All components and systems are assumed to be in operational condition upon award of this task order.

Labor Categories:

Category - Hourly Rate: $

NET AMT

T&M Emergency Maintenance Services. The Contractor will provide Emergency Maintenance Service for all security equipment. Failure of any major system components on weekends, holidays, or after normal business hours shall be considered Emergency Maintenance. Routine repair issues are defined as system failures, which may cause a minor impact, but does not constitute a major lapse in system performance or coverage shall not be considered Emergency Maintenance Service. However, failure of multiple system components including those affecting SCIFs shall be considered Emergency Maintenance Service. All emergency Maintenance Service shall begin within four (4) hours after requested by the Government on a 24/7, 365 days a year basis. This does not include the time the Contractor must take to respond to DISA Headquarters. In the event that there are more requests than can be re-sponded to within four (4) hours the Government will prioritize the Emergency Maintenance Service Request. The Contractor shall provide a point of contract and a 24 hour/7 day per week telephone number where the Government may initiate Emergency Maintenance Service Requests.

Ceiling amount: $

Labor Hourly Rates by Categories:

Regular Hours:

Category $ /hourly rate

Overtime Hours:

Category $ /hourly rate

Holdiay Hours:

Category $ /hourly rate

TOT ESTIMATED PRICE

CEILING PRICE

FFP

Modification and Upgrade to the ESS System. A modification is required to begin performance on this CLIIN. The requirements may include ESS upgrades as required to maintain system integrity and robust performance, and system reconfiguration/upgrades as dictated by Agency mission requirements. The Contractor will provide all labor categories for personnel that could be used to provide services on the contract, including all negotiated labor rates that may be required for modifications to the system. An estimated ceiling for the work of this CLIN will be assigned. The contractor will submit a proposal for all major repairs and new work requirements as defined by the government. The government will evaluate the proposal and if approved, for the proposed work a modification will be completed prior to performance.

Labor Categories:

Category $ hourly rate

NET AMT

FFP

Spare Parts Inventory. The contractor will maintain an on-hand spare parts inventory, using the parts for routine repairs. The parts will be parts cost will be invoiced at an approved rate. The CLIN will be invoiced as parts are used, maintaining inventory to prevent disruption in services.

POP: 21 September 2016 - 20 September 2017

NET AMT

FFP

OPTIONAL CLIN - DoD Certification and Accreditation (Included on the contract as Optional). The Contractor will be responsible for ensuring that the DISA ESS complies with the Risk Management Framework (RMF), ensuring the ESS meets the applicable DoD information assurance policies and procedures as described in DoD Instruction (DoDI) 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT). This is an optional CLIN to be exercised when required by the customer and a modification must be issued prior to performance.

NET AMT

FFP

Electronic Security System Administrator (ESSA). The Contractor shall provide an ESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The ESSA shall be certified by Lenel as a Direct Support System User. This position shall serve as the Access Con-trol/Alarm systems administrator and maintenance manager for the contractor. Serves as the Security Systems Administrator (SSA) for the Electronic Security System that includes access control and intrusion detection, The Contractor shall provide a highly trained security specialist with a demonstrated commensurate spe-cialized experience in electronic security systems administration. This position shall be responsible for updating software to meet IAVA compliance, if required. This position requires certification on the operating system of the Access Control/Alarm System (Lenel Onguard) within 60 days of the start of the performance period. Throughout the life of the contract, any replacement ESS Administrators will be certified prior to being assigned to the contract. Information on applicable training (CR1000S Access Control Hardware, CR2000S Access Control Essentials, CR3000S Advanced Access Control, CR4000S Digital Video) is available on the Lenel website.

Labor Categories:

Category Hourly Rate: $

Period of Performance: 21 September 2017 - 20 September 2018

NET AMT

FFP

Assistant Electronic Security System Administrator (AESSA). The Contractor shall provide an AESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The AESSA shall be certified by Lenel as a Direct Support User. Additionally, the personnel provided must possess minimum/general experience of three years experience in security integration hardware and software installation, troubleshooting, configuration, administration of IP based electronic security systems, including access control, video systems, intrusion detection, and other network peripherals; with a minimum education of associate’s degree in electronics technology. With five years of experience, no degree is required. Certification as Lenel Direct Support User is required.

Labor Categories:

Category Hourly Rate: $

NET AMT

FFP

Routine Repair Services. The Contractor shall provide one (1) Lenel technician 16 hours per week to perform routine maintenance during normal business hours. Replacement items shall be pulled from on-site inventory. In the event no on-site inventory exists, with prior approval from the COR the Contractor shall be reimbursed for the equipment costs incurred at the approved rate of the equipment. If complexity of repair work exceeds the technical capabilities of the technician, the ESSA consult the COR if the need to elevate the routine repair status to major repair status.

Labor Categories:

Category Hourly Rate: $

NET AMT

FFP

Preventative Maintenance. The Contractor shall perform Preventative Maintenance Services at a time that is mutually acceptable between the Contractor and the Government, consistent with the Government’s operating requirements, and based on the specific needs of the hardware and software. The Contractor shall provide to the Contracting Officer’s Repre-sentative, a schedule, including each type and model of hardware, a description of the preventive maintenance service to be performed, its frequency, and its duration. Preventive maintenance will also include maintenance of all required software licenses and required software updates to the system. Reporting of required software licenses will be broken out separately from hardware. The Contractor shall provide recommendations and cost estimates for systems found to be non-operational and those recommendation shall be provided to the COR for the approved corrective actions.. All components and systems are assumed to be in operational condition upon award of this task order.

Labor Categories:

Category - Hourly Rate: $

NET AMT

T&M Emergency Maintenance Services. The Contractor will provide Emergency Maintenance Service for all security equipment. Failure of any major system components on weekends, holidays, or after normal business hours shall be considered Emergency Maintenance. Routine repair issues are defined as system failures, which may cause a minor impact, but does not constitute a major lapse in system performance or coverage shall not be considered Emergency Maintenance Service. However, failure of multiple system components including those affecting SCIFs shall be considered Emergency Maintenance Service. All emergency Maintenance Service shall begin within four (4) hours after requested by the Government on a 24/7, 365 days a year basis. This does not include the time the Contractor must take to respond to DISA Headquarters. In the event that there are more requests than can be re-sponded to within four (4) hours the Government will prioritize the Emergency Maintenance Service Request. The Contractor shall provide a point of contract and a 24 hour/7 day per week telephone number where the Government may initiate Emergency Maintenance Service Requests.

Ceiling amount: $

Labor Hourly Rates by Categories:

Regular Hours:

Category $ /hourly rate

Overtime Hours:

Category $ /hourly rate

Holdiay Hours:

Category $ /hourly rate

TOT ESTIMATED PRICE

CEILING PRICE

FFP

Modification and Upgrade to the ESS System. A modification is required to begin performance on this CLIIN. The requirements may include ESS upgrades as required to maintain system integrity and robust performance, and system reconfiguration/upgrades as dictated by Agency mission requirements. The Contractor will provide all labor categories for personnel that could be used to provide services on the contract, including all negotiated labor rates that may be required for modifications to the system. An estimated ceiling for the work of this CLIN will be assigned. The contractor will submit a proposal for all major repairs and new work requirements as defined by the government. The government will evaluate the proposal and if approved, for the proposed work a modification will be completed prior to performance.

Labor Categories:

Category $ hourly rate

NET AMT

FFP

Spare Parts Inventory. The contractor will maintain an on-hand spare parts inventory, using the parts for routine repairs. The parts will be parts cost will be invoiced at an approved rate. The CLIN will be invoiced as parts are used, maintaining inventory to prevent disruption in services.

NET AMT

FFP

OPTIONAL CLIN - DoD Certification and Accreditation (Included on the contract as Optional). The Contractor will be responsible for ensuring that the DISA ESS complies with the Risk Management Framework (RMF), ensuring the ESS meets the applicable DoD information assurance policies and procedures as described in DoD Instruction (DoDI) 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT). This is an optional CLIN to be exercised when required by the customer and a modification must be issued prior to performance.

NET AMT

FFP

Electronic Security System Administrator (ESSA). The Contractor shall provide an ESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The ESSA shall be certified by Lenel as a Direct Support System User. This position shall serve as the Access Con-trol/Alarm systems administrator and maintenance manager for the contractor. Serves as the Security Systems Administrator (SSA) for the Electronic Security System that includes access control and intrusion detection, The Contractor shall provide a highly trained security specialist with a demonstrated commensurate spe-cialized experience in electronic security systems administration. This position shall be responsible for updating software to meet IAVA compliance, if required. This position requires certification on the operating system of the Access Control/Alarm System (Lenel Onguard) within 60 days of the start of the performance period. Throughout the life of the contract, any replacement ESS Administrators will be certified prior to being assigned to the contract. Information on applicable training (CR1000S Access Control Hardware, CR2000S Access Control Essentials, CR3000S Advanced Access Control, CR4000S Digital Video) is available on the Lenel website.

Labor Categories:

Category Hourly Rate: $

Period of Performance: 21 September 2018 - 20 September 2019

NET AMT

FFP

Assistant Electronic Security System Administrator (AESSA). The Contractor shall provide an AESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The AESSA shall be certified by Lenel as a Direct Support User. Additionally, the personnel provided must possess minimum/general experience of three years experience in security integration hardware and software installation, troubleshooting, configuration, administration of IP based electronic security systems, including access control, video systems, intrusion detection, and other network peripherals; with a minimum education of associate’s degree in electronics technology. With five years of experience, no degree is required. Certification as Lenel Direct Support User is required.

Labor Categories:

Category Hourly Rate: $

NET AMT

FFP

Routine Repair Services. The Contractor shall provide one (1) Lenel technician 16 hours per week to perform routine maintenance during normal business hours. Replacement items shall be pulled from on-site inventory. In the event no on-site inventory exists, with prior approval from the COR the Contractor shall be reimbursed for the equipment costs incurred at the approved rate of the equipment. If complexity of repair work exceeds the technical capabilities of the technician, the ESSA consult the COR if the need to elevate the routine repair status to major repair status.

Labor Categories:

Category Hourly Rate: $

NET AMT

FFP

Preventative Maintenance. The Contractor shall perform Preventative Maintenance Services at a time that is mutually acceptable between the Contractor and the Government, consistent with the Government’s operating requirements, and based on the specific needs of the hardware and software. The Contractor shall provide to the Contracting Officer’s Repre-sentative, a schedule, including each type and model of hardware, a description of the preventive maintenance service to be performed, its frequency, and its duration. Preventive maintenance will also include maintenance of all required software licenses and required software updates to the system. Reporting of required software licenses will be broken out separately from hardware. The Contractor shall provide recommendations and cost estimates for systems found to be non-operational and those recommendation shall be provided to the COR for the approved corrective actions.. All components and systems are assumed to be in operational condition upon award of this task order.

Labor Categories:

Category - Hourly Rate: $

NET AMT

T&M Emergency Maintenance Services. The Contractor will provide Emergency Maintenance Service for all security equipment. Failure of any major system components on weekends, holidays, or after normal business hours shall be considered Emergency Maintenance. Routine repair issues are defined as system failures, which may cause a minor impact, but does not constitute a major lapse in system performance or coverage shall not be considered Emergency Maintenance Service. However, failure of multiple system components including those affecting SCIFs shall be considered Emergency Maintenance Service. All emergency Maintenance Service shall begin within four (4) hours after requested by the Government on a 24/7, 365 days a year basis. This does not include the time the Contractor must take to respond to DISA Headquarters. In the event that there are more requests than can be re-sponded to within four (4) hours the Government will prioritize the Emergency Maintenance Service Request. The Contractor shall provide a point of contract and a 24 hour/7 day per week telephone number where the Government may initiate Emergency Maintenance Service Requests.

Ceiling amount: $

Labor Hourly Rates by Categories:

Regular Hours:

Category $ /hourly rate

Overtime Hours:

Category $ /hourly rate

Holdiay Hours:

Category $ /hourly rate

TOT ESTIMATED PRICE

CEILING PRICE

FFP

Modification and Upgrade to the ESS System. A modification is required to begin performance on this CLIIN. The requirements may include ESS upgrades as required to maintain system integrity and robust performance, and system reconfiguration/upgrades as dictated by Agency mission requirements. The Contractor will provide all labor categories for personnel that could be used to provide services on the contract, including all negotiated labor rates that may be required for modifications to the system. An estimated ceiling for the work of this CLIN will be assigned. The contractor will submit a proposal for all major repairs and new work requirements as defined by the government. The government will evaluate the proposal and if approved, for the proposed work a modification will be completed prior to performance.

Labor Categories:

Category $ hourly rate

NET AMT

FFP

Spare Parts Inventory. The contractor will maintain an on-hand spare parts inventory, using the parts for routine repairs. The parts will be parts cost will be invoiced at an approved rate. The CLIN will be invoiced as parts are used, maintaining inventory to prevent disruption in services.

NET AMT

FFP

OPTIONAL CLIN - DoD Certification and Accreditation (Included on the contract as Optional). The Contractor will be responsible for ensuring that the DISA ESS complies with the Risk Management Framework (RMF), ensuring the ESS meets the applicable DoD information assurance policies and procedures as described in DoD Instruction (DoDI) 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT). This is an optional CLIN to be exercised when required by the customer and a modification must be issued prior to performance.

NET AMT

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

as of 06/July/2015

1. Contracting Officer Representative (COR). ).

a. Primary COR.

Name:

Organization:

Department of Defense Activity Address Code (DODAAC):

Address:

Phone Number:

Fax Number:

E-Mail Address:

b. Alternate COR.

Name:

Organization:

DODAAC:

Address:

Phone Number:

Fax Number:

E-Mail Address:

2. Contract or Task Order Title. Electronic Security System (ESS) Maintenance, Repair (routine and emergency), and Modification Contract for the Defense Information Systems Agency (DISA) Facility Fort Meade, MD.

3. Background. The current ESS was installed when the Headquarters Complex was built during the BRAC initiative. Under the current contract, the Lenel system has undergone a major upgrade to server and software capabilities with the end result being a much more reliable and robust system. The new contract will address shortcomings of the current contract with the addition of technician hours for work on routine work orders and a separate replacement parts CLIN.

4. Objectives: The objective is to award a contract (base year, plus three 12-month option years) which will provide maintenance and repair of the existing Electronic Security System (ESS) installed at the Defense Information Systems Agency (DISA) facility located at Fort George G. Meade, MD from a Level Value Added Reseller (VAR). The contractor will also be responsible for installation of new equipment when Agency mission dictates required changes to the ESS. Per the established system equipment list, the ESS is comprised of an integrated Lenel On-Guard Intrusion Detection System (IDS), Electronic Entry Control System (EECS), Closed Circuit Television System (CCTV), Cell Phone Detector System, Radio Repeater System, X-Ray and Metal Detectors, Video Wall System and Emergency Call Stations, and supporting software licenses.

5. Scope. The contractor will be responsible for maintenance, repair, and modification/installation of ESS equipment. The ESS is comprised of an integrated Lenel On-Guard Intrusion Detection System (IDS), Electronic Entry Control System (EECS), Closed Circuit Television System (CCTV), Cell Phone Detector System, Radio Repeater System, X-Ray and Metal Detectors, Video Wall System and Emergency Call Stations, and supporting software licenses. Surge support may be required by the Government over the lifecycle of this order. This requirement could increase up to 15% over the life of the contract, inclusive of option years. Surge support only covers the amount of work within scope of the tasks identified herein.

· Task Area 1 – Electronic Security System Administrator (ESSA)

· Task Area 2 – Electronic Security System Administrator Assistant (ESSAA)

· Task Area 3 – Routine Repairs Services

· Task Area 4 – Preventative Maintenance Services

· Task Area 5 – Emergency Maintenance Services

· Task Area 6 – Modification, Reconfiguration/Relocation and Upgrade of the System

· Task Area 7 – DOD Certification and Accreditation

· Task Area 8 – Life-Cycle Maintenance/Replacement Plan

· Task Area 9 – Spare Parts Inventory

· Task Area 10 – Campus-wide Site Survey of Security Management Systems (SMS)

6. Performance Requirements.

6.1 Task 1 - Electronic Security System Administrator (ESSA). The Contractor shall provide an ESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The ESSA shall be certified by Lenel as a Direct Support System User. This position shall serve as the Access Control/Alarm systems administrator and maintenance manager for the contractor. Serves as the Security Systems Administrator (SSA) for the Electronic Security System that includes access control and intrusion detection, The Contractor shall provide a highly trained security specialist with a demonstrated commensurate specialized experience in electronic security systems administration, with minimum/general experience of five years experience in security integration hardware and software installation, troubleshooting, configuration, administration of IP based electronic security systems, including access control, video systems, intrusion detection, and other network peripherals and knowledge of computer aided design (CAD) software; with general functional responsibilities of device configuration, programming, installation and maintenance of IP based electronic security systems, including cable, access control card readers and data gathering panels, video management software and network video recording platforms, connected desktop computers, network interface cards, and other network peripherals as well as design and initial implementation. This position shall be responsible for updating software to meet IAVA compliance, if required. This position requires certification on the operating system of the Access Control/Alarm System (Lenel Onguard) within 60 days of the start of the performance period. Throughout the life of the contract, any replacement ESS Administrators will be certified prior to being assigned to the contract. Information on applicable training (CR1000S Access Control Hardware, CR2000S Access Control Essentials, CR3000S Advanced Access Control, CR4000S Digital Video) is available on the Lenel website.

6.1.1 Subtask 1. Serves as the Electronic Security System Systems administrator and maintenance manager for the contractor. Must independently operate, inspect, diagnose, and perform minor repair for system problems and be capable of taking immediate actions to resolve malfunctions. Requires detailed knowledge of all hardware and software operating systems, to include maintenance of all systems, linked sensors, system configurations from front-end to end users. The ESSA will oversee and certify all new work, repair work, or maintenance done on the system and assists in certifying the functionality of all equipment and capabilities installed on the system, per the established guidance of the COR. The ESSA will maintain the ESS database and will as monitor its performance to meet the specifications of the system.

6.1.2 Subtask 2. Oversees and certifies all work done on the system and oversees and certifies all additional equipment and capabilities installed on the system, per the established guidance of the COR. Actively participates in the planning, testing, documentation, coordination, installation, maintenance, and operation of all elements comprising the ESS including but not limited to alarms, intrusion detection, alarm annunciation/command and control subsystem, seniors, and closed circuit television cameras (interior and exterior), parking lot call boxes, and personal computers, client servers, local area networks (LANs), and standard software products.

6.1.3 Subtask 3. Per the COR’s guidance and approval, the ESSA will issue and manage Lenel System Accounts for all personnel authorized to arm and disarm individual accounts throughout the DHC; will install ESS security patches required per the Information Assurance Vulnerablity Alert (IAVAs). Also, provide basic application training to security personnel using the system covering all aspects of the system functionality including alarms, intrusion, sensor, and interior and exterior closed circuit deletion cameras throughout the DHC.

6.1.4 Subtask 4. Supervises COR approved on-site adjustments and minor repairs of the Electronic Security System (ESS) , which is composed of Closed-Circuit Television, Intrusion Detection Systems, and Access Control Systems, computer equipment, communication transmission equipment, IDS sensors, video equipment, and support equipment.

6.1.5 Subtask 5. Implements established policies and standards for monitoring and maintaining system devices and resources. Also supports the DISA Security warranty service desk as a call manager or incident resolution technician.

6.1.6 Subtask 6. . The ESSA provides oversight for all contract support staff assigned to the contract.

6.1.7 Subtask 7. The ESSA at the request of the Government will attend classified meetings where access to information is required at the TOP SECRET/SCI level involving the physical security of the DHC. TOP SECRET/SCI is also required in order to issue access credentials to SCIFs.

6.1.8 Subtask 8. The ESSA will update/maintain ESS computer-aided design (CAD) drawings as needed. All drawings will be the property of the government and maintained only on a government system.

Deliverables:

6.2 Task 2 - Assistant Electronic Security System Administrator (AESSA). The Contractor shall provide an AESSA, Monday through Friday (excluding Federal holidays), 8 hours per day with a 30 minute unpaid lunch break. The AESSA shall be certified by Lenel as a Direct Support User. Additionally, the personnel provided must possess minimum/general experience of three years experience in security integration hardware and software installation, troubleshooting, configuration, administration of IP based electronic security systems, including access control, video systems, intrusion detection, and other network peripherals; with a minimum education of associate’s degree in electronics technology. With five years of experience, no degree is required. Certification as Lenel Direct Support User is required.

6.2.1 Subtask 1. Serves as assistant to the Administrator for the ESS, with basic function responsibilities to include device configuration, installation and maintenance of IP based electronic security systems, including cable, access control card readers and data gathering panels, video management software and network video recording platforms, connected desktop computers, network interface cards, and other network peripherals as well as design and initial implementation.

6.2.2 Subtask 2. Assists the ESSA to operate, inspect, diagnose, and performs minor repair for all parts of the system, system problems, and the capable of assisting the Administrator to take immediate action to resolve malfunctions. Requires detailed knowledge of all hardware and software operating systems, to include maintenance of all systems, linked sensors, system configurations from front-end to end users.

6.2.3 Subtask 3. Assists the ESSA to oversee and certify all new or maintenance work done on the system and assists in certifying the functionality of all equipment and capabilities installed on the system. Actively participates in the planning, testing, documentation, coordination, installation, maintenance, and operation of all elements comprising the ESS including but not limited to alarms, intrusion detection, alarm annunciation/command and control subsystem, seniors, and closed circuit television cameras (interior and exterior), parking lot call boxes, and personal computers, client servers, local area networks (LANs), and standard software products.

6.2.4 Subtask 4. Under the direction of the ESSA, assists in issuing and managing Personal Identification Numbers for all personnel authorized to arm and disarm individual accounts throughout the DHC, installing security patches, IAVAS, and other services to obtain and maintain system certification. Also, provides basic application training to security personnel using the system covering all aspects of the system functionality including alarms, intrusion, sensor, and interior and exterior closed circuit deletion cameras throughout the DHC.

6.2.5. Subtask 5. Participates in the development of policies and standards for monitoring and maintaining systems devices and resources. Also supports the DISA Security warranty service desk as a call manager or incident resolution technician.

6.2.6 Subtask 6. Provides assistance in performing maintenance and operation duties on the system components as described in systems commercial technical order and manuals, security and guidelines, and applicable DISA operating instructions and Government regulations.

6.2.7 Subtask 7. The AESSA at the request of the Government will attend classified meetings where access to information is required at the TOP SECRET/SCI level involving the physical security of the DHC. TOP SECRET/SCI is also required in order to issue access credentials to SCIFs.

6.3 Task 3 - Routine Repair Services. The Contractor shall provide one (1) Lenel certified technician 16 hours per week to perform routine maintenance during normal business hours. Minimum/general experience of the technician will be one year of experience in security integration hardware installation, troubleshooting, configuration, including access control, video systems, and intrusion detection; with a minimum education of an associate’s degree in electonics technology. With three years ecperience no degree is required. Functional responsibilities include assisting with or performing at the basic level, a variety of tasks with installation, troubleshooting, configuration, administration of IP based electronic security systems, including access control, video systems, intrusion detection, and other network peripherals. Work assignments would be of minimal complexity and would work under immediate supervision. Replacement items shall be pulled from on-site inventory. In the event no on-site inventory exists, with prior approval from the COR the Contractor shall be reimbursed for the equipment costs incurred at the approved rate of the equipment. f complexity of repair work exceeds the technical capabilities of the technician, the ESSA consult the COR if the need to elevate the repair status.

6.3.1 Subtask 1. The contractor shall furnish Routine Repair Services Report to the COR upon each service call for routine maintenance. The report shall include, as a minimum, the following:

1. An Identifying Control Number

1. Date and time notified

1. Type and model number of hardware/firmware/software

1. Serial number of equipment

1. Description of malfunction

1. Parts replaced and work performed

1. Time spent for repair

1. Date and time equipment returned to operational status

Deliverables:

6.4 Task 4 - Preventative Maintenance Services.

6.4.1 Subtask 1. The Contractor shall perform Preventative Maintenance Services at a time that is mutually acceptable between the Contractor and the Government, consistent with the Government’s operating requirements, and based on the specific needs of the hardware and software. The Contractor shall provide to the Contracting Officer’s Representative, a schedule, including each type and model of hardware, a description of the preventive maintenance service to be performed, its frequency, and its duration. Preventive maintenance will also include maintenance of all required software licenses and required software updates to the system. Reporting of required software licenses will be broken out separately from hardware. The Contractor shall provide recommendations and cost estimates for systems found to be non-operational and those recommendation shall be provided to the COR for the approved corrective actions.. All components and systems are assumed to be in operational condition upon award of this task order. The contractor shall furnish routine Maintenance Report to the COR upon each service call for remedial maintenance.

6.4.2 Subtask 2. Preventative Maintenance Inspections for all other systems including, turnstiles radio repeater systems, X-Ray, Metal Detectors, Video Wall and Emergency Call Stations includes the following; operation test, visual inspections, perform general cleaning of devices and perform all routine and preventative maintenance activities that are recommended by the specific equipment manufacturer.

Deliverables:

6.5 Task 5 - Emergency Maintenance Services. The Contractor will provide Emergency Maintenance Service for all security equipment. Failure of any major system components on weekends, holidays, or after normal business hours shall be considered Emergency Maintenance. Routine repair issues are defined as system failures, which may cause a minor impact, but does not constitute a major lapse in system performance or coverage shall not be considered Emergency Maintenance Service. However, failure of multiple system components including those affecting SCIFs shall be considered Emergency Maintenance Service. All emergency Maintenance Service shall begin within four (4) hours after requested by the Government on a 24/7, 365 days a year basis. This does not include the time the Contractor must take to respond to DISA Headquarters. In the event that there are more requests than can be responded to within four (4) hours the Government will prioritize the Emergency Maintenance Service Request. The Contractor shall provide a point of contract and a 24 hour/7 day per week telephone number where the Government may initiate Emergency Maintenance Service Requests. The contractor shall update the Life-Cycle Replacement Plan with new equipment additions/modifications and provide a copy no later than 1 week after installation of new equipment.

6.5.1 Subtask. 1. The contractor shall furnish Emergency Maintenance Report to the COR upon each service call for remedial maintenance. The report shall include, as a minimum, the following:

1. An Identifying Control Number

1. Date and time notified

1. Type and model number of hardware/firmware/software

1. Serial number of equipment

1. Description of malfunction

1. Parts replaced and work performed

1. Time spent for repair

1. Date and time equipment returned to operational status

Deliverables: