Amendment 0002.pdf

This document is an Amendment (Amendment 0002) to a federal solicitation for Travel Assistance Center (TAC) Support Services for the Defense Travel Management Office (DTMO). The solicitation, numbered H9821025RE014, seeks a contractor to provide 24/7 expert travel assistance support services for federal IT systems, with a planned 9-month base period and four 12-month option periods (total potential performance period from November 27, 2025 through August 31, 2030). Key support services include responding to Defense Travel System (DTS) issues, supporting system functionality, coordinating travel system problem resolutions, interfacing with travel management systems, providing travel policy guidance, conducting system testing, and delivering training to the DoD travel community.

The amendment updates solicitation instructions, evaluation criteria, and the Performance Work Statement, and provides answers to industry questions. Small business participation goals are established with specific percentage targets: 30% Small Business, 5% Small Disadvantaged Business, 5% Service-Disabled Veteran-Owned Small Business, 5% Woman-Owned Small Business, and 3% HUBZone Small Business. Proposals must be submitted electronically by the specified closing date, with evaluation based on technical capability, past performance, small business participation, and price. Offerors must be registered in the System for Award Management (SAM) and have a supplier risk score to be eligible for contract award.