Past Performance Questionnaire 5June.pdf

SOFSA Solicitation H92254-08-R-0001

ATTACHMENT #____

PAST/PRESENT PERFORMANCE QUESTIONNAIRE

WHEN COMPLETED THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 3.104

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor: ________________________________________________________________________________

B. Cage Code of contractor contract was awarded to: _________________________________________________

C. Contract number: ___________________________________________________________________________

D. Contract type: ______________________________________________________________________________

E. Was this a competitive contract? Yes _____ No _____

F. Period of performance: _______________________________________________________________________

G. Initial contract cost: $_________________________________________________________________________

H. Current/final contract cost: $___________________________________________________________________

I. Reasons for differences between initial contract cost and final contract costs:

J. Description of service provided:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name:

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract, i.e. local, nationwide, worldwide, other Commands:

SECTION 3: EVALUATOR IDENTIFICATION

A. Evaluator's name: __________________________________________________________________________

B. Evaluator's title: ____________________________________________________________________________

C. Evaluator's phone/fax number: _________________________________________________________________

D. Number of years evaluator worked on subject contract: _____________________________________________

SECTION 4: EVALUATION

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

CODE PERFORMANCE LEVEL

B BLUE/EXCEPTIONAL - The contractor’s performance meets contractual requirements and exceeds many (requirements) to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

P PURPLE/VERY GOOD- The contractor’s performance meets contractual requirements and exceeds some (requirements) to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

G GREEN/SATISFACTORY – The contractor’s performance meets contractual requirements. The contractual performance contained some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Y YELLOW/MARGINAL – Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

R RED/UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N NOT APPLICABLE - Unable to provide a score.

B

P

G

Y

R

N Technical Performance:

T1 Quality & repeatability of operations & maintenance.

T2. Quality of technical system testing and certification efforts

T3 Quality/integrity of technical data/report preparation efforts T3.1 Is contractor data accessible, retrievable and can it be validated?

T4 Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements

T4.1 Is the contractor ISO 9001:2000 experienced or certified? IF not ISO what quality system do they use?

T5 Ability to implement current standard practices for computer hardware design, operation, maintenance, upgrades and configuration control

T5.1 Does the contractor have experience receiving and maintaining network security certifications?

T6 Ability to implement current standard practices for computer software design, operation, maintenance, upgrades and configuration control

T6.1 Are network administrators maintaining required DoD certifications IAW DoD Directive 8570.01?

T6.2 Are network administrators Linux certified?

T6.3 Are network administrators Microsoft certified?

T6.4 Did contractor perform network system “Penetration” testing?

T7 Adequacy/effectiveness of environmental safety procedures

T7.1 Is the contractor ISO 14000 certified?

T7.2 Does the contractor have a history of meeting environmental standards?

T7.3 Has the contractor received any documented environmental violations?

B P G Y R N

Contract/Program Management P1 Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

P1.1 History of meeting suspenses and deliverables

P2 Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

P3 Timeliness/effectiveness of contract problem resolution without extensive customer guidance P3.1 Has the ability to test and implement continuity of operations plans

P4 Ability to understand/comply with customer objectives and technical requirements

P5 Ability to successfully respond to emergency and/or surge situations P5.1 Ability to meet security clearance requirements during surge operations

P5.2 Has sound emergency/continuity plans

P5.3 Conducts periodic continuity exercises for safety and security purposes P5.4 Has the contractor been reliable in supporting after duty/special need tasks?

P6 Quality/effectiveness of sub-contracted efforts

P6.1 Does the contractor effectively hold subcontractors to performance standards to include timelines?

P7 Effectiveness of material management (including Government Furnished Property or Material)

P7.1 Does the contractor conduct inventories regularly?

P7.2 Was the contractor proactive in identifying excess and unserviceable property to the government for disposition?

P7.3 Does the contractor have experience managing Contractor-Inventory Control points (C-ICP)?

P7.4 Has the contractor managed property in a manner that minimizes inventory adjustments?

P7.5 Does the contractor have experience managing COMSEC?

P7.6 Does the contractor have experience managing weapons?

P8 Effectiveness of acquisition management P9 Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

P10 Contractor implemented responsive/flexible processes to improve quality and timeliness of support.

P11 Facility Management relating to space management

P11.1 Has the contractor effectively managed administrative, manufacturing and storage space?

P11.2 Has the contractor demonstrated the ability to maximize warehouse space?

B P G Y R N

Transition/Phase-in

T1 Contractor ability to smoothly transition resources and personnel.

T2 Contractor effectiveness on maintaining continuity of mission support while transitioning/phasing in resources and personnel to support other efforts.

Employee Retention/Attraction

E1 Ability to hire/apply a qualified workforce to this effort.

E2 Ability to retain a qualified workforce on this effort.

E3 Effectiveness of employee compensation towards quality of work.

Small and Small Disadvantaged Business Participation

S1 Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan

S2 Ability to effectively manage small business participation to meet technical performance.

Cost Performance

C1 Accuracy in forecasting contract costs C2 Ability to meet forecasted costs and perform within contract costs C3 Ability to alert Government of unforeseen costs before they occur C4 Sufficiency and timeliness of cost reporting C5 Does the contractor have experience managing capital assets to include planning preventive maintenance and replacement?

2. Please discuss each and every response for which you indicated B/E (Blue/Exceptional), Y/M (Yellow/Marginal) or R/U (Red/Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

3. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

Yes______ Default______ Convenience_______ Pending Terminations_______ No_______

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).

SECTION 5: NARRATIVE SUMMARY

What were the contractor’s greatest strengths in the performance of the contract?

What were the contractor’s greatest weaknesses in the performance of the contract?

Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

Please provide any additional comments concerning this contractor’s performance, as desired.

Evaluator’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Mailing Address: United States Special Operations Command Special Operations Forces Support Activity

ATTN: SOAL-KH (Ms. Debra Nicholson) 7701 Tampa Point Boulevard

MacDill AFB, FL 33621-5323

Or FAX to: 813-286-2264, Attn: Debra Nicholson