Award_GS05P15SID0009_Elevator_Maintenance.pdf

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U.S. GENERAL SERVICES

ADMINISTRATION

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Elevator Maintenance Services

Chicago Loop Complexes (5 locations)

SSOOLLIICCIITTAATTIIOONN NNOO:: GS-05P-15-SI-D-0009

IISSSSUUEE DDAATTEE:: December 19, 2014

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January 20, 2015 3:00 PM CST (Central Standard Time)

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DDAATTEE OOFF AAWWAARRDD:: April 15, 2015

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U.S. General Services Administration Public Buildings Service Acquisition Management Division 230 South Dearborn Street, Suite 3600 Chicago, IL 60604

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GSAR 552.219-71 NOTICE TO OFFERORS OF SUBCONTRACTING PLAN REQUIREMENTS (JUNE 2005) The General

Services Administration (GSA) is committed to assuring that maximum practicable opportunity is provided to small, HUBZone small, small disadvantaged, women-owned, veteran-owned, and service-disabled veteran owned small business concerns to participate in the performance of this contract consistent with its efficient performance. GSA expects any subcontracting plan submitted pursuant to

FAR 52.219-9, Small Business Subcontracting Plan, to reflect this commitment. Consequently, an offeror, other than a small business concern, before being awarded a contract exceeding $650,000 ($1,500,000 for construction), must demonstrate that its subcontracting plan represents a creative and innovative program for involving small, HUBZone small, small disadvantaged, women-owned, veteran-owned, and service-disabled veteran owned small business concerns as subcontractors in the performance of this contract.

Table of Contents

A.1. Standard Forms

SECTION B – SUPPLIES OR SERVICES AND PRICES

B1. Description of Services B2. Term of Contract B3. Option to Extend the Term of the Contract B4. Offer for Services B5. Note to Offerors

SECTION C – DESCRIPTION, SPECIFICATIONS, AND STATEMENT OF WORK

C1. General Note C2. Scope of Work C3. Subcontracting C4. Personnel C5. Items to be Supplied by the Contractor C6. Items to be Supplied by the Government C7. Reference Materials - Drawings, Wiring Diagrams, Manuals C8. Inspection and Testing Services C9. Uniforms C10. On Premise Requirements C11. Service Calls C12. Emergency Call-Back Service C13. Overtime Services C14. Additional Services (See Exhibit 4 Definitions) C15. Work Scheduling and Reporting Accomplishments C16. Quality Control/Quality Assurance C17. Testing Schedule (All Elevators) C18. Traffic Analysis (Additional Service) - N/A C19. Confined Spaces

SECTION D – PACKING AND MARKING

D1. Payment of Postage and Fees D2. Marking

SECTION E – INSPECTION AND ACCEPTANCE

E1. Failure to Perform E2. FAR 52.246-4 Inspection of Services – Fixed Price (Aug 1996) E3. Additional Requirements for Inspection Services E4. Inspection Methods E6. Deductions E7. Contract Close-out Examination

SECTION F – DELIVERIES OR PERFORMANCE

F1. Place of Performance F2. Term of Contract F3. Options F4. Recognized Holidays

SECTION G – CONTRACT ADMINISTRATION DATA

G1. Payment (General) G2. Method of Payment G3. GSAR 552.232-77 Payment By Governmentwide Commercial Purchase Card (Mar 2000) G4. Evaluating Contractor Performance G5. Contracting Officer (CO)

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G6. Contracting Officer’s Representative (COR) G7. Designating Ordering Official G8. Limitation on Government’s Obligation

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H1. Compliance with Security Requirements H2. Identification Credential H3. Suitability Determinations H4. GSA Criteria for Adjudication H5. Standards of Conduct H6. Removal from Contract Work H7. GSAR 552.237-71 Qualifications of Employees (MAY 1989) H8. Recording Presence H9. Other Contracts H10. Affirmative Procurement Program H11. Escort requirements H12. Sensitive but Unclassified (SBU) Building Information

SECTION I – CONTRACT CLAUSES

I1. FAR 52.204-9 Personal Identity Verification of Contractor Personnel (Sept 2007)

SERVICE CONTRACT CLAUSES

FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) IBR

3.8. FAR 52.203-13 CONTRACTOR CODE OF BUSINESS ETHICS AND CONDUCT (APR 2010)

3.9. FAR 52.203-14 DISPLAY OF HOTLINE POSTER(S) (DEC 2007)

7.4. FAR 52.222-17 NONDISPLACEMENT OF QUALIFIED WORKERS (JAN 2013)- NOT

APPLICABLE

8.8. FAR 52.244-6 SUBCONTRACTS FOR COMMERCIAL ITEMS (OCT 2014) - INCORPORATED BY

REFERENCE

18.6 FAR 52.216-18 ORDERING OCT 1995

18.7 FAR 52.216-19 ORDER LIMITATIONS OCT 1995

18.8 FAR 52.216-21 REQUIREMENTS OCT 1995

18.9 FAR 52.216-22 INDEFINITE QUANTITY OCT 1995

FAR 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

FAR 52.204-7 SYSTEM FOR AWARD MANAGEMENT (JUL 2013) – INCORPORATED BY REFERENCE

FAR 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JUL 2013)

FAR 52.223-1 BIOBASED PRODUCT CERTIFICATION (MAY 2012) – INCORPORATED BY REFERENCE

SECTION J – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS

Exhibit 1 – Equipment to be Maintained and Repaired Exhibit 2 – Performance Standards Exhibit 3 – Key Personnel Resume Exhibit 4 – Definitions Exhibit 5 – Applicable Publications

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Exhibit 6 – Reporting Requirements Exhibit 7 – Elevator Inspection Form Exhibit 8 – Reserved Exhibit 9 – Green Purchase Report

Exhibit 10 - Wage Rates

SECTION K – REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF OFFERORS

K1. Remittance Address K2. Security Forms Quantity K3. FAR 52.204-8 Annual Representations and Certifications. (MAY 2012)

SECTION L INSTRUCTIONS, CONDITIONS AND NOTICE TO OFFERORS

L1. Bid Guarantee Requirement L2. Performance Bond Requirement L3. Financial Qualifications of Offerors L4. Inspection of Facility L5. Insurance Requirement L6. Instructions for Submitting Proposals L7. Inconsistencies in Specifications L8. Type of Contract

L9. OFFERORS CHECKLIST

ATTACHMENT A

SECTION M – EVALUATION FACTORS FOR AWARD

M1. Basis of Award M2. Past Performance M3. Total Evaluated Price (TEP) M4. Special Standard(s) of Responsibility M5. FAR 52.217-5 Evaluation of Options (JULY 1990)

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SECTION C – DESCRIPTION, SPECIFICATIONS, AND STATEMENT OF WORK

C1. General Note

The Contracting Officer and the Contracting Officer's Representative will hereafter be referred to as the CO and the COR, respectively.

C2. Scope of Work

(a) The Contractor shall provide full elevator maintenance service, in compliance with the ASME Safety Code requirements, the manufacturer's recommendations, the Elevator Industry Field Employees’ Safety Handbook, National Electrical Code, the maintenance guidelines of NEII 1 (available at www.neii.org) and all other applicable laws, regulations, rules, ordinances, codes, etc. Full maintenance service is defined as all services, repairs, inspections and testing necessary to maintain all elevators, appurtenances and accessories in a fully operational mode at all times except for pre-scheduled downtime including all labor, parts and materials. There are no exceptions for the obsolescence of any components. Reference is made to Section 8.6 of the Code which establishes many new requirements that must be followed.

The maintenance contractor must provide all tools, equipment, supplies, and personnel necessary for safely performing all tests required by the ASME A17.1 Safety Code for Elevators and Escalators and the Authority

Having Jurisdiction (AHJ – that would be GSA). This includes inspections and tests required at six month, one year, and five year intervals, and any other tests determined as necessary by the COR. All tests required by code will be conducted at no additional cost to the government regardless of when the testing is performed.

(b) Measurements of elevator speed, door opening and closing times, performance time, door closing force, floor to floor performance times, mean times between service calls, ride quality, stopping accuracy, downtime, customer complaints, and review of preventive maintenance and inspection reports shall be the governing factors in determining the adequacy of the elevator maintenance. Any deviations shall be justified to and approved by the

CO or their designee. No deviations to the performance measures can be made until the contract is modified by the Contracting Officer. The contractor may be asked to provide these performance measurements upon request.

(c) The Contractor shall be responsible for all costs associated with accomplishing repairs and replacements, including labor, equipment, and supplies for all equipment and systems specified or recommended by the system manufacturer. The Contractor shall not be required to make renewals or repairs made necessary by reason of negligence or misuse of the equipment by persons other than the Contractor, his/her representatives and employees, or by reason of any other cause beyond the control of the Contractor, except ordinary wear and tear.

This does not exempt deficiencies from coverage under this contract that were developed or caused prior to the contract effective date.

(d) The Contractor shall be fully responsible and accountable for the operation of all equipment beginning on the date specified in the Notice to Proceed.

(e) These specifications are a statement of the minimum level of work and services that are to be provided in certain areas under this contract. They are not intended to be, nor shall they be construed as, limiting specifications or requirements. At a minimum, the contractor will be required to take all steps and measures which would be taken by a prudent building owner to maximize the life expectancy of the elevators and related systems

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(f) The Contractor shall develop and implement a Maintenance Control Program (MCP) acceptable to the CO or their designee. All equipment shall be maintained in accordance with the manufacturer's recommendations, the best practices of the industry, and applicable codes, standards, and regulations. If a conflict arises between these standards, the most stringent will prevail. Within five (5) days after award, a copy of the MCP will be provided to the CO or their designee for acceptance. The MCP must be acceptable to the CO or their designee prior to the commencement of the contract period. The MCP must show, at a minimum, what work will be done and when.

For example, if electrical connections are being checked in May, your plans should indicate that. Also, a laminated copy of the approved maintenance program must be located in each mechanical room.

(g) All scheduled work that requires an elevator to be taken out of service shall be coordinated with the CO or their designee and the contractor shall report to the CO or their designee the status of elevator equipment or systems not operating by the close of each workday. Any equipment or system not operational by the official start time of the occupants shall be reported to the CO or their designee by 8:00 a.m. that day. The contractor is responsible for the installation of signs and/or barricades as related to equipment and/or systems as deemed necessary by the

COR. In the event an elevator is shutdown, an "Out of Service" sign must be placed at each call button on all floors when the elevator is the only one servicing that area.

(h) The Contractor shall not change or alter the existing elevator equipment or any electrical circuits, wiring, controls, or sequencing without written authorization from the COR. If changes are authorized, the Contractor shall make appropriate revisions to the elevator drawings and/or specifications. All parts or components installed, or improvements made, by the Contractor during the term of this contract shall become and remain the property of the Government.

(i) The Government reserves the right to require the Contractor to make such requests for inspections or tests as and when deemed advisable to ascertain that the requirements of this contract are being fulfilled. All tests shall be scheduled through the CO or their designee and the Government reserves the right to witness all testing.

(j) In order to provide for uninterrupted Government business and elevator service for the handicapped, unnecessary out-of-service periods for elevators cannot be tolerated. Therefore, it is essential that elevator repairs be affected immediately.

(k) The Contractor shall maintain the machinery spaces, shops and storage areas in a clean and orderly manner.

When work is performed in these areas, the Contractor's personnel shall clean up all debris and leave the area in a presentable condition. The machinery room floors and the equipment located within the machinery rooms shall be painted as necessary or when requested by the contracting officer's representative (COR) to maintain the appearance of the room and equipment. The Contractor must obtain the approval of the CO or their designee before storing anything in machinery spaces. Operating supplies such as lubricants, rags, cleaners, etc., shall be properly secured in containers approved by the COR. Storage shall not negatively impact the means of egress, fire protection systems, and emergency lighting; nor, shall it significantly increase the amount of combustible material in the machinery space, this only applies if acceptable by ASME A17.1 and 2 safety code. Clearances from electrical equipment shall be maintained as required by NFPA 70, the National Electrical Code.

(l) Each month the Contractor shall subject all elevators provided with firefighters’ emergency operation to Phase I recall by use of the key switch, and a minimum of one-floor operation on Phase II. The Contractor shall correct all deficiencies. The Contractor shall maintain a record of findings and make it available to the CO or their designee and elevator inspection personnel.

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(m) Asbestos Containing Material may be present on the elevators. The contractor is responsible to maintain the existing asbestos containing material if present, in an intact and/or non-friable condition. Locations of asbestos containing material may include the following:

(1) Floor tiles or resilient flooring material inside of the car.

(2) Adhesive flooring mastic inside of the car.

(3) Soundproofing and waterproofing application on the exterior of the car.

(4) Brakes and cable stops.

(5) Circuit boards

The CO or their designee shall inform the Contractor which materials in the building contain asbestos to the best of his/her knowledge.

(n) The Energy Policy Act of 2005 requires the General Services Administration to reduce energy consumption per gross square foot in Federal buildings by 2 percent per year in fiscal years 2006 through 2015 compared to fiscal year 2003.

When purchasing energy consuming products, procure an Energy Star product or a product that is designated under the Federal Energy Management Program (FEMP) of the Department of Energy as being among the highest

25 percent of equivalent products for energy efficiency, FEMP designated product; unless (A) an Energy Star product or FEMP designated product is not cost-effective over the life of the product taking energy cost savings into account; or (B) no Energy Star product or FEMP designated product is reasonably available that meets the functional requirements of the General Services Administration.

In the case of electric motors of 1 to 500 horsepower, only premium efficient motors shall be installed.

C3. Subcontracting

The Government reserves the right to approve or disapprove any subcontract and any subcontractor selected.

REMEMBER: The maintenance contractor must subcontract for the performance of the safety inspections with individuals/firms independent of the maintenance contractor's organization, and he/she must complete all preventive maintenance and service calls with its in-house personnel.

C4. Personnel

The contractor shall have in its employ at all times a sufficient number of capable and qualified employees to enable it to properly, adequately, and safely manage, operate, maintain and account for the elevator system. Any changes in the contractor personnel related to or working with this contract shall be provided to the CO and the CO or their designee in writing (on company letterhead) within 5 days of such a change.

(a) Qualifications of the Contract Manager

The contract manager responsible for the management and scheduling of work to be performed under this contract shall possess at least 5 years of recent (within the past 7 years) experience in managing personnel responsible for the operation and maintenance of elevator equipment of the approximate size, supervisory control systems and other characteristics of the elevators to be operated and maintained under this contract. A detailed resume containing the information specified herein must be submitted to the CO or his/her designee for approval prior to assignment of the contract manager to the contract, but no later than five (5) days after award. Both new and replacement contract managers must meet these qualification standards.

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(1) The full name of the proposed contract manager.

(2) A detailed description of the employment history of the proposed contract manager for the past 7 years.

(3) The name(s) and address(es) of the companies for whom the proposed manager worked for the past 7 years along with the name(s) and telephone number(s) of his or her immediate supervisor(s). In Section J, LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS of this solicitation, Exhibit 3 contains a format for submitting key personnel resumes.

(b) Qualifications of the Supervisor

The supervisor responsible for directing the work to be accomplished under this contract shall possess at least 5 years of recent (within the past 7 years) experience in directing operation and maintenance of elevator equipment in a supervisory capacity for elevators of the approximate size, supervisory control systems and other characteristics of the elevators to be operated and maintained under this contract. A detailed resume containing the information specified herein must be submitted to the CO or his/her designee for approval prior to the assignment of any supervisor to the contract, but no later than five (5) days after award. Both new and replacement supervisors must meet these qualification standards.

(1) The full name of the proposed supervisor.

(2) A detailed description of the employment history of the proposed supervisor for the past 7 years.

(3) The name(s) and address(es) of the companies for whom the proposed supervisor worked for the past 7 years, along with the name(s) and telephone number(s) of his or her immediate supervisor(s).

(c) Qualifications of Journeyman Elevator Mechanics

All elevator mechanics engaged in the contract activities specified herein must be of a journeyman status as recognized by the industry and be licensed by the state, local authority, and/or the city local authority in those trades, crafts or professions which require licensing by such jurisdictions. The license must be of a grade or other level consistent with the requirement of the work being performed and/or as established by the referenced jurisdictions. A copy of the license for each employee shall be furnished to the CO or their designee no later than five (5) days after award. Each license must be kept current during the life of the contract and a new copy must be provided to the CO or their designee within 5 days before the expiration of the license or at the request of the

COR.

Each mechanic must possess at least 3 years (within the past 5 years), experience in the maintenance, repair, installation and/or inspection of elevators and equipment of equal or greater size, scope and complexity as those covered under this contract. A detailed resume containing the information specified herein must be submitted to the CO or his/her designee for approval prior to the assignment of any mechanic to the contract, but no later than five (5) days after award. Both new, replacement and temporary mechanics must meet these qualification standards.

(1) The full name of the proposed mechanic.

(2) A detailed description of the employment history of the proposed mechanic for the past 5 years.

(3)The name(s) and address(es) of the companies for whom the proposed mechanic worked for the past 5 years, along with the name(s) and telephone number(s) of his or her immediate supervisor(s).

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Elevator Mechanic Helpers may perform work and/or repairs for which they are qualified. Elevator Mechanic

Helper qualifications are determined by state, local and/or city requirements.

In the absence of any licensing requirement by state and local jurisdictions, the contractor shall certify, in writing, to the COR, that the elevator personnel involved in the performance of this contract are competent. This certification must be received no later than five (5) days after award. In the event that a state law becomes effective, the contractor shall supply the information within 5 days of the effective date of the law.

C5. Items to be Supplied by the Contractor

(a) Parts installed on the elevators covered by this specification, shall be new and genuine parts supplied by, or certified by the Contractor as equivalent to, the original equipment manufacturer, or its successor prior to the installation of the part. The Contractor shall maintain a stock of applicable replacement parts to reduce to a minimum the interruption of elevator service. When replacing existing parts or installing new parts, the Contractor shall install energy efficient parts to the maximum extent possible.

(b) The Contractor shall supply a communication system(s), as approved by the COR, to enable the Government to communicate with the Contractor on a 24 hour a day, 7 days a week basis. The communication system must be approved by the CO or their designee within five (5) days after award.

(c) The Contractor shall provide approved metal waste containers for flammable and combustible waste associated with the performance of this contract. Flammable and combustible waste shall be removed from the premises daily. The Contractor shall provide approved metal storage cabinets for flammable materials associated with the performance of this contract. Storage of flammable and combustibles liquids shall be limited as much as possible and shall conform to the latest edition of NFPA 30, Flammable and Combustible Liquids Code.

(d) Materials, supplies and equipment should be selected and used in a manner that reduces exposures to building occupants and workers, and that reduces the impact on the environment as compared to other products and services used for the same purpose, in accordance with Executive Order 13423 and RCRA Section 6002:

Comprehensive Procurement Guidelines (http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm). The Contractor will furnish all supplies, materials, equipment, and employee training necessary for the performance of the work of this contract unless otherwise specified herein. The Contractor will furnish to the CO or their designee all Material Safety Data Sheets (MSDS) for any materials used in the performance of this contract five days after award. All new products used during the life of the contract must have MSDS provided to the CO or their designee prior to use. All chemicals used will be those commercially available which meet Federal, State and local codes.

Contractor shall maintain the MSDS in a location accessible to all employees and will advise the CO or their designee of their location. The MSDS will be available for inspection by the CO or their designee on request. The Contractor will take every precaution to ensure that only safe products are used. Information can be obtained from Federal, State, and local agencies concerning the safe chemical materials. An inventory list of products to be used under this contract shall be provided to the CO or their designee five days after award. This list shall be updated, with a copy provided to the COR, throughout the term of the contract. The CO or their designee will contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

Supplies and/or products to be used under this contract must contain recycled materials, "environmentally preferable" products, and biobased products to the maximum extent feasible. The list of Comprehensive Procurement Guideline (CPG) items and their associated Recovered Materials Advisory Notices (RMANs) are available athttp://www.epa.gov/epawaste/conserve/tools/cpg/index.htm. Information on CPG items can be found at:http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm (Also See Exhibit 9, Green Purchase Report).

Products designated as bio-based must be included on the United States Department of Agriculture (USDA) Bio-based Products List (http://www.biopreferred.gov/). The CO or their designee will accept supplies and/or products conforming to these

Solicitation No.: GS05P15SID0009 Elevator Maintenance Services Page 27 of 191 http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm http://www.biopreferred.gov/

C6. Items to be Supplied by the Government

(a) Government property shall remain the property of the Government in all respects. Within 10 work days upon request of the CO or his/her designated representative, the contractor shall render an accounting of all

Government property. An accounting shall also be submitted to the CO or their designee at the termination or expiration of the contract period of performance.

(b) The contractor shall take all reasonable precautions, as directed by the Government, or in the absence of such direction, in accordance with sound industrial practices, to safeguard and protect Government property.

(c) Government property shall be used only in direct operations of providing contract services and shall not be used in any manner for any personal advantage, business gain, or other personal endeavor by the contractor or the contractor's employees.

(d) The Government will furnish space within the building commensurate with the contractor's personal complement and operational requirements. Any existing equipment such as clothes lockers, tables, benches, chairs, etc., placed within the building by the Government, may be used by the contractor during the term of the contract. This equipment must be kept neat and clean and be returned to the Government at the expiration of the contract in reasonably the same condition as at the time of entering into the contract.

(e) Space in the building will be assigned to the contractor for the storage of an inventory of his/her bulk supplies, replacement parts, and the equipment which he will use in the performance of work under the contract. The contractor shall maintain this space in a neat and orderly condition. The Government will not be responsible in any way for damage or loss to the contractor's stored supplies, materials, replacement parts, or equipment.

C7. Reference Materials - Drawings, Wiring Diagrams, Manuals

(a) The Contractor shall be solely responsible to determine which materials are required to effectively perform the job and inform the CO or their designee thereof. The Government shall make available to the Contractor, any and all such materials already at its disposal and all offerors may examine same at any reasonable time before submitting proposals upon making arrangements with the COR. Such examination by offerors shall take place at the job site only. The unavailability of such materials does not relieve the Contractor of his/her responsibility to provide full maintenance, service, repairs and testing as required by the contract.

(b) Any and all drawings and wiring diagrams used by the Contractor for work under this contract shall be considered the property of the Government and shall be accessible to the CO or their designee at any time, and be turned over upon demand. The contractor will annotate on the wiring diagrams, all wiring changes performed or discovered. Any new manuals acquired as a result to any upgrades or modifications shall be considered the property of the Government and shall be accessible to the CO or their designee at any time.

C8. Inspection and Testing Services

(a) Elevator/Escalator Safety Inspections

The contractor shall be responsible for having the following inspections accomplished by individuals certified and qualified in accordance with the requirements of the latest edition of ASME QEI-1, Standard for the Qualification of

Elevator Inspectors. The name of the inspector(s) and evidence of certification will be submitted to the CO or their designee for approval. The contractor shall provide personnel who are familiar with the equipment to perform tests and assist the inspector. Inspections shall be performed in addition to and not in lieu of normal preventative maintenance and service work.

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(1) The contractor shall schedule and have performed the periodic inspections and tests of all elevators at the recommended intervals found in the effective edition of ASME A 2017.1 and A 2017.2. The maintenance contractor must subcontract for the performance of the safety inspections with individuals/firms independent of the maintenance contractor's organization. The contractor shall furnish a copy of the inspection schedule to the

CO or their designee five (5) days after award. This schedule shall clearly indicate the edition of ASME A

2017.1/2 being used on this contract. The CO or their designee will be advised of any changes to the schedule and notified 5 working days in advance of the inspection date to afford the CO or their designee an opportunity to observe the inspection. The required semiannual inspection of the emergency signaling device (alarm) and the means of two-way communications must be documented.

(2) All tests performed during these inspections shall be witnessed by the QEI inspector.

(3) The contractor shall provide a qualified employee to accompany the inspector during the inspection.

Inspections shall be performed in addition to and not in lieu of normal preventative maintenance and service work.

(4) The contractor shall furnish a written report within 10 working days of each inspection to the COR.

Inspections are to be performed on each elevator individually and a report provided for each inspection performed. Each report will consist of the appropriate checklist for the type of equipment inspected along with a separate written report listing any deficiencies found. The documentation of test results may utilize forms provided by local or state jurisdictions: Checklist for Inspection of Electric Elevators, Checklist for Inspection of

Hydraulic Elevators, or Checklist for Inspection of Escalators and Moving Walks.

(5) The contractor shall be responsible for the correction of all listed deficiencies within the scope of the contract by the date specified by the COR, but no later than the next six month inspection. Any deficiencies marked

"emergency" must be corrected immediately. The contractor shall document the corrective measures taken to address the deficiency list and provide that document to the COR. The CO or their designee and/or GSA

Inspector will conduct regular inspections using the Elevator Inspection Form as shown in Section J, Exhibit 7.

(6) The contractor shall be responsible for obtaining the signed GSA Form 55, Certificate of Elevator Inspection, and GSA Form 55A, Acknowledgment of Elevator Inspection Certification (or forms that are equivalent) from the elevator inspector. Copies of GSA Forms 55 and 55A will be provided to the COR. GSA Form 55 will be displayed in the elevator car.

(b) Adjustments and Tests: all tests required by code will be conducted at no additional cost to the government regardless of when the testing is performed.

(1) The contractor is responsible for the accomplishment of all tests required, at the intervals specified and in accordance with, the American National Standard Safety Code for Elevators and Escalators manual.

Copies of all test results will be furnished to the COR.

(2) The contractor shall maintain the elevators as stated in Section J, Performance Standards and within the limits of the American National Standard Safety Code for Elevators and Escalators. Measurements of elevator speed, door opening and closing times, performance time, door closing force, floor to floor performance times, mean times between service calls, ride quality, stopping accuracy, downtime, customer surveys, and review of preventive maintenance and inspection reports shall be the governing factors in determining the adequacy of the elevator maintenance the contractor will provide measurements at the

COR’s request.

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(3) Firefighters Service controls must be maintained and tested. This testing shall be conducted monthly.

Such tests shall be conducted such that they do not interfere with the normal operation of the building as determined by the COR. A written inspection test log shall be kept in each elevator machine room.

(4) Emergency phones should be tested monthly and a separate log of the test results for each elevator shall be kept in each elevator machine room.

(5). The contractor shall check the Group Automatic Operation system annually and make necessary tests to ensure that all circuits and time settings are properly adjusted and that the system performs as designed and installed by the manufacturer.

(6) Except for group supervisory control system tests or other tests on elevators and emergency service herein provided for, all work shall be performed during normal working hours (See definitions, Exhibit 4, paragraph 15). Only when so authorized by the COR, may any portion of the work other than emergency service be performed outside of normal working hours.

(7) The Government reserves the right to require the contractor to make such tests as and when deemed advisable to ascertain that the requirements of this contract are being fulfilled. All tests shall be scheduled through the CO or their designee and the Government reserves the right to witness all testing.

C9. Uniforms

The contractor shall require all employees to wear distinctive uniform clothing for ready identification, and assure that every employee is in uniform no later than the time specified by the CO or their designee or, otherwise, no later than 10 work days from the date an employee first enters on duty. The uniform shall have the contractor's and the employee’s name, easily identifiable, affixed thereon in a permanent or semi-permanent manner such as a badge or monogram. Any color or color combination, as appropriate, may be used for the uniforms, except green.

C10. On Premise Requirements

The contractor shall have qualified personnel on site a minimum as specified below, during normal working hours, Monday through Friday, excluding Federal holidays, to monitor the operational status of the elevator system and respond to all types of service calls. This is not to be considered a maximum number of hours required if more time is needed to provide adequate levels of maintenance. The on premise requirement is determined by the number of elevators and number of landings in the building, the age and condition of the equipment, and any particular requirements of the tenants in the building.

Building 1 & 2 JCK and USPO: 8 hours per day

Building 3 & 4 EMD and 11 W.: 8 hours per day

Building 5 Metcalfe: 8 hours per day

The Contractor shall:

a. Provide qualified staff and on-site technicians to ensure services are continued without disruption to the tenant. The contractor must be able to respond immediately to a variety of service requests at any of the locations covered by this contract during each of the locations normal working hours, as listed in Section F. As identified in the Contractor’s staffing plan and approved Maintenance Control Plan, technicians shall be certified and properly licensed to work on buildings elevator systems, where applicable, in accordance with Federal, State or local law, codes or ordinances. (See paragraph H.15 Personnel Qualifications for additional information.

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b. As a part of the contract, the Contractor shall supply a Staffing Plan that includes a description of all staff positions, responsibilities, and work schedules.

c. Deductions will be made at the rates specified in Section E, Paragraph E6K, for each instance the on-site requirement is not provided. This requirement is not intended to restrict the Contractor’s approach to successful performance of the contract work with maximum economy and effectiveness. This requirement is included strictly for the purpose of ensuring the Contractor will be available as specified at the site to respond to service calls and perform all necessary maintenance functions. The determination of the actual resources to be utilized for the performance of all services specified herein is the sole responsibility of the contractor.

C11. Service Calls

(a) The Contractor shall respond promptly within 2 hours to requests for routine service unless otherwise deemed an emergency by the COR, i.e. entrapment, building disruption, which must be responded to immediately.

Service calls are responses and subsequent repairs or adjustments of elevator equipment and systems or problems reported to the Contractor by building occupants or GSA personnel. If the service call cannot be resolved within 2 hours, the Contractor shall immediately secure the elevator and notify the CO or their designee of the problem and the time and date corrective action will be completed (excluding priority elevators such as freight or Judge’s). In the case of priority elevators, work shall continue with immediate notification to the CO or their designee of the problem and time and date corrective action will be completed.

(b) The Contractor shall maintain a service call log or record which shall be available for inspection by GSA at all times. As a minimum, the call log or record shall contain the information specified herein.

(1) Name of Caller.

(2) Description of problem; location where problem exists.

(3) Time and date call was received.

(4) Description of the action taken to resolve the problem and the time and date corrective action was taken.

C12. Emergency Call-Back Service

(a) Emergency call-back service consists of promptly responding to requests for emergency service 24 hours per day, 7 days per week. The contractor shall report to the site of the emergency within 30 minutes of the time of notification and shall remain on the job until the emergency has been resolved. If the situation cannot be resolved immediately, the Contractor shall promptly notify the CO or their designee of the time and date corrective action will be taken. Requests for service may be made by the CO or their designee by telephone or other means.

Emergency service consists of freeing individuals trapped in a stalled car, restoring inoperative elevators which are causing disruption to the arrival and departure of building occupants, or other situations determined by the CO or their designee to be an emergency nature.

(b) For service other than what is considered to be an emergency, outside the normal working hours, see Section

F, the contractor shall report to the site within 2 hours after time of notification. If the situation cannot be resolved within 2 hours, the elevator shall be secured, (excluding priority elevators such as freight or Judge’s), with the contractor promptly notifying the CO or their designee of the problem and the time and date corrective action will be completed. In the case of a priority elevator, work shall continue with immediate notification to the CO or their designee of the problem and time and date corrective action will be completed.

(c) Requests for service may be made by the CO or their designee or his/her representative by telephone or other

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(d) The contractor will include all costs for emergency call-back services during the normal working hours; see

Section F, in the monthly price for basic services. The contractor will be reimbursed at the hourly rate specified in

Section B for emergency call-back service during other than normal working hours, Section F.

C13. Overtime Services

(a) During the term of the contract, the CO or their designee may require the Contractor to use overtime to perform work within the scope of this contract for the purpose of expediting return of an elevator to operating condition or

to. The use of overtime will be authorized only by the CO or their designee or his/her designee. The number of overtime hours to be included in the monthly price for basic service will not exceed 98 hours for the initial 12 month period and will not exceed 98 hours for the Option Lot periods. In the event additional overtime services are required in excess of the maximum established for the contract term, the cost of the additional overtime services will be negotiated by the Contractor and CO or COR.

(b) The Contractor will include all costs for overtime services in the monthly price for basic services.

(c) There will be no reimbursement for maintenance and testing services performed outside of normal working hours when the requirement to perform the work outside normal working hours is established in the solicitation.

C14. Additional Services (See Exhibit 4 Definitions)

Additional services are defined as any work, requested and authorized by the Government that is within the scope of this contract but in addition to the contract requirements. Any work of this nature detected by the Contractor shall be immediately reported to the COR, but work shall not be performed until the Contractor and the CO or CO or their designee as appropriate have reached an agreement on the price to accomplish the project. Work shall be performed immediately, if necessary (i.e., an emergency), although typically a 48 hour notice will be given.

(a) Labor Costs - The Contractor shall price labor hours at the rate specified in Section B, SUPPLIES OR

SERVICES AND PRICES. The Contractor’s expenses for overhead, General and Administrative (G&A), and profit are already included in this labor rate. Thus, no separate allowances for travel time, parking, over-head, G&A or profit can be applied.

(b) Materials and Parts - The Government reserves the right to furnish any or all parts and/or materials required for a particular repair/replacement. If the Contractor furnishes the parts and or materials, the price to be paid shall be on the basis of established catalog or list prices in effect when the parts and/or materials are furnished, less all applicable discounts, but in no event shall such price be in excess of the Contractor’s sale price to his/her most favored customers for the same item in like quantity, or the current market price, whichever is lower.

(c) All orders for maintenance repair/replacement work must be placed or confirmed by issuance of a GSA Form

300, Order for Supplies and Services. The GSA Form 300 will describe the work to be performed, the time for completion, and the total price for the work. In emergency situations oral orders are permitted, which will be confirmed within 5 working days by issuance of a GSA Form 300. Orders of $2,500.00 or less may be processed using either direct pay procedures or the Governmentwide commercial purchase card, which is the preferred method to purchase and to pay for micropurchases.

(d) The Government reserves the right to perform the work using whatever resources are available.

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C15. Work Scheduling and Reporting Accomplishments

The Contractor shall instruct his/her personnel that any time they perform work under this contract they shall comply with the following procedures:

(a) Contact the CO or their designee or his/her designated representative when first arriving at the building.

(b) If the work is of a continuing nature, a check-in visit is required each day.

(c) At the completion of the work, the contractor’s employees shall submit to the CO or their designee or the designated representative a copy of a work order, repair order or a form which will furnish the following information:

(1) Name and address of the Contractor.

(2) Name of Contractor’s employee in charge of the work

(3) Date(s) work performed and hours expended.

(4) Brief description of work performed including equipment identification.

(5) Signature of Contractor’s employee and signature block for the CO or their designee.

(i) Work Scheduling Requirements

Five (5) days after award, the Contractor shall submit proposed check charts and logs for each piece of equipment covered by this contract to the COR.

(ii) Reporting Requirements

Within 5 work days after the end of the month, a monthly progress report indicating the maintenance control work performed on each piece of equipment by the type, equipment number, and location shall be submitted to the COR.

Maintenance control performed should be in accordance with the annual preventive maintenance schedule. In addition, a consolidated report encompassing all services provided under this contract shall be submitted to the CO or their designee within five (5) work days after the end of the month. This report shall include, type of service, i.e., preventive maintenance, service call, maintenance repair, emergency call-back, overtime, and additional services; description of work and the number of hours expended.

C16. Quality Control/Quality Assurance

(a) Quality Control Plan (QCP)

A COMPLETE QUALITY CONTROL PLAN (QCP) SHALL BE ACCEPTED BY THE CONTRACTING OFFICER

(CO) PRIOR TO AWARD OF A CONTRACT.

The contractor shall prepare and implement a written quality control plan as described below. The Contractor must maintain continuity of services, without interruption, throughout the entire term of the contract. To maintain these critical services, the Contractor shall execute specific, detailed plans how this service continuity will be maintained.

Plans (deliverables) are described as follows:

This paragraph establishes the minimum requirements for a quality control system to be provided and maintained

Elevator Maintenance Services Page 33 of 191 by the Contractor. The Contractor shall ensure that the required services specified in this contract, meet the quality standards outlined in the contract. All work performed under this contract shall be of the highest quality, consistent with best industry practices, to assure timely provision of services, optimum tenant agency satisfaction, and adequate protection of Government assets. The Contractor is responsible for the day-to-day inspection and monitoring of all Contractor work performed to ensure compliance with contract requirements. The results of all quality control inspections conducted by the Contractor shall be documented on inspection reports (warranted as presented) and provided to the CO or their designee as required or on the last workday of each week. It is also applicable for subcontractors where Government inspection is required. In such cases, it is the contractor’s responsibility to include in writing in each subcontract the use of this standard by his/her subcontractor. The

Contractor must revise the plan at no additional cost to the Government during the life of the contract as necessary to ensure that contract objectives are met. All revisions must be accepted by the COR. The Quality Control Plan shall include, but not be limited to:

(1) Task and Frequencies: A plan which indicates tasks to be performed and the frequency associated with each task.

(2) Inspection Methods and Frequencies: An inspection system, which shall include all requirements listed in the Performance Work Statement and inspection procedures such as some or all of the following methods: type of inspection, frequency of inspection, acceptance/rejection criteria, disposition of rejected services, corrective action, error rate, and procedure for recording results of inspections. Specify areas to be inspected, when inspections will occur and titles of individuals performing inspections. The QCP must identify how the Contractor will correct noted deficiencies immediately. Any changes to the inspection systems during the life of the contract must be accepted by the COR. Critical equipment must be placed back in service at the end of the day. The administrative methods the Contractor will use for identifying, correcting, and preventing defects in the quality of service performed before such level of performance becomes unacceptable to the COR. The contractor should include plans for revising job schedules as new and better ways are found to perform given tasks.

(3) Roles and Responsibilities of Key Personnel: This must include the Contractor’s staffing levels (including supervision) depicting various job classifications (e.g. 2 journeyman elevator mechanics, 1 supervisor). Refer to

Section C4, for qualifications. A roster by name and job title must also be provided. Individual responsibilities for oversight of the QCP and functions associated with such oversight as well as authority in dealing with

Government contracts shall be identified.

(4) Records and Files: A description and/or samples of the forms, records, reports, and files the Contractor intends to utilize and keep on-site, which will indicate both the inspections conducted by the Contractor and necessary corrective action taken (as appropriate).