FLHSMV-RFP-031-24 ATTACHMENT B - EXHIBITS 1-8.pdf

FLHSMV-RFP-031-24

ATTACHMENT B-EXHIBIT 1

Equipment Inventory By Office Location

Site County Office Type Office # Agency Number

(MV)

Address (Street) Address (City) Address (ZIP)

Camera Tower

- Canon T3

(FL)

Camera Tower-

Canon T6

(FL)

Total Cameras

DS-1630

Scanner

GT-1500

Scanner

Total Scanners

MX925

Signature

Pad

Total Equipment

FL-D86 GAINESVILLE ALACHUA DL/MV - TC D86 1104 12 SE 1st St Gainesville (Downtown) 32601-0000 2 2 10 10 10 22 FL-D87 GAINESVILLE ALACHUA DL/MV - TC D87 1103 3207 SW 35th Blvd Gainesville (Southwest) 32601-0000 3 3 4 13 17 16 36 FL-D88 GAINESVILLE ALACHUA DL/MV - TC D88 1101 5801 N.W. 34th Blvd Gainesville (Northwest) 32601-0000 4 4 16 16 16 36 FL-E73 MACCLENNY BAKER DL/MV - TC E73 5201 32 North 5th Street MacClenny 32063-0000 1 1 1 4 5 6 12 FL-B74 PANAMA CITY (C) BAY DL/MV - TC B74 2303 850 West 11th St. Panama City 32401 2 2 10 10 11 23 FL-B80 PANAMA CITY BAY DL/MV - TC B80 2301 17109 Panama City Beach Pkway Panama City 32413 2 2 13 13 19 34 FL-B81 LYNN HAVEN BAY DL/MV - TC B81 2304 801 Florida Ave Lynn Haven 32444 3 3 10 10 10 23 FL-B87 CALLAWAY BAY D/MV - TC B87 805 S Tyndall Parkway Callaway 32404 1 1 9 9 8 18 FL-E71 STARKE BRADFORD DL/MV - TC E71 4501 945 North Temple Ave, Suite B Starke 32091-2110 1 1 7 7 4 12 FL-E75 MELROSE BRADFORD DL/MV - TC E75 4502 4150 SR 21 - Bldg. A Room 105 Keystone Heights 32656-6130 1 1 3 3 3 7 FL-H71 MERRITT ISLAND BREVARD DL/MV - TC H71 1902 1605 N. Courtenay Parkway Merritt Island 32953 4 4 27 27 27 58 FL-H75 INDIAN HARBOR BREVARD DL/MV - TC H75 1905 240 East Eau Gallie Blvd Indian Harbour 32937 0 5 5 6 11 FL-H76 PALM BAY BREVARD DL/MV - TC H76 1906 450 Cogan Drive SE Palm Bay 32908 3 3 21 21 20 44 FL-H77 TITUSVILLE OPERATIONS CENTER BREVARD DL/MV - TC H77 400 South St., 6th Floor Titusville 32780 0 2 2 2 FL-H78 TITUSVILLE BREVARD DL/MV - TC H78 1901 800 Park Avenue & South Street Titusville 32780 3 3 18 18 18 39 FL-H79 MELBOURNE (Sarno Rd) BREVARD DL/MV - TC H79 1903 1515 Sarno Rd. Melbourne 32935 4 4 25 25 25 54 FL-H82 VIERA BREVARD DL/MV - TC H82 2725 Judge Fan Jamieson Way, Suite 2A207 Viera 32940 3 3 17 17 17 37 FL-R01 LAUDERDALE LAKES BROWARD DL - State R01 N/A 3718-3 West Oakland Park Boulevard Lauderdale Lakes 33311 8 8 30 30 31 69 FL-R02 PEMBROKE PINES BROWARD DL - State R02 N/A 8001 Pembroke Road Pembroke Pines 33025 5 5 12 12 13 30 FL-R03 LAUDERHILL BROWARD DL - State R03 N/A 7217 West Oakland Park Boulevard Lauderhill 33313 6 6 10 13 23 23 52 FL-R05 POMPANO BEACH BROWARD DL - State R05 N/A 100 South Military Trail, Suite 26 Deerfield Beach 33442 5 5 21 21 21 47 FL-R06 MARGATE BROWARD DL - State R06 N/A 1135 Banks Road Margate 33062 8 8 25 25 26 59 FL-R50 LAUDERDALE LAKES (BAR) BROWARD BAR R50 N/A 3718-3 West Oakland Park Blvd Lauderdale Lakes 33311-0000 0 1 1 1 FL-R90 LAUDERDALE LAKES TRAINING BROWARD DL - State 3718-3 West Oakland Park Boulevard Lauderdale Lakes 33311 1 1 2 2 4 7 FL-B72 BLOUNTSTOWN (C) CALHOUN DL/MV - TC B72 5801 20859 Central Avenue, Room #107 Blountstown 32424 1 1 2 2 2 5 FL-M76 PT CHARLOTTE CHARLOTTE DL/MV - TC M76 5303 18500 Murdock Circle, Room 135 Port Charlotte 33948 3 3 8 8 22 33 FL-M77 PUNTA GORDA CHARLOTTE DL/MV - TC M77 5301 410 Taylor St Punta Gorda 33950 3 3 14 14 10 27 FL-M89 CHARLOTTE COUNTY CHARLOTTE DL/MV - TC M89 21229 Ocean Boulevard Port Charlotte 33952 1 1 5 5 5 11 FL-N75 ENGLEWOOD CHARLOTTE DL/MV - TC N75 5302 6868 San Casa Dr Englewood 34224 2 2 9 9 9 20 FL-L75 INVERNESS CITRUS DL/MV - TC L75 4701 210 North Apopka Avenue, Suite 100 Inverness 34450-4298 2 2 13 13 14 29 FL-L78 CRYSTAL RIVER CITRUS DL/MV - TC L78 4702 1540 N. Meadow crest Blvd Crystal River 34429-0000 3 3 1 23 24 27 54 FL-E86 GREEN COVE SPRINGS CLAY DL/MV - TC E86 4801 477 Houston Street Green Cove Springs 32043-0000 3 3 1 10 11 14 28 FL-E87 ORANGE PARK CLAY DL/MV - TC E87 4803 1518 Park Avenue Orange Park 32073-0000 3 3 15 15 15 33 FL-E88 ORANGE PARK CLAY DL/MV - TC E88 3245 Bear Run Blvd Orange Park 32073 2 2 8 8 8 18 FL-N70 NAPLES COLLIER DL/MV - TC N70 N/A 2348 Immokalee Rd Naples 34109 6 6 7 16 23 23 52 FL-N71 IMMOKALEE COLLIER DL/MV - TC N71 6402 106 First St South, Suite #101 Immokalee 34142 1 1 4 4 4 9 FL-N72 NAPLES COLLIER DL/MV - TC N72 N/A 725 Airport Rd S Naples 34104 5 5 11 11 11 27 FL-N73 NAPLES COLLIER DL/MV - TC N73 N/A 4715 Golden Gate Parkway Naples 34116 3 3 10 10 9 22 FL-N74 MARCO ISLAND COLLIER DL/MV - TC N74 6403 1040 Winterberry Dr Marco Island 34145 2 2 6 6 6 14 FL-N78 EAGLE CREEK COLLIER DL/MV - TC N78 6410 12668 E Tamiami Tr Naples 34114 2 2 5 5 5 12 FL-N79 NAPLES COLLIER DL/MV - TC N79 6408 2335 Orange Blossom Dr Naples 34109 7 7 14 14 15 36 FL-N81 NAPLES COLLIER DL/MV - TC N81 6412 50 Wilson Blvd South, Suite 8 Naples 34117 2 2 5 5 5 12 FL-N87 NAPLES COLLIER DL/MV - TC N87 3291 East Tamiami Trail Naples 34112 1 1 1 1 1 3 FL-D84 LAKE CITY COLUMBIA DL/MV - TC D84 2901 135 NE Hernando Ave. Suite 125 Lake City 32055-0000 3 3 12 12 12 27 FL-D85 FORT WHITE COLUMBIA DL/MV - TC D85 2902 118 SW Wilson Springs Road FT. White 32038-0000 1 1 2 2 2 5 FL-S03 MIAMI GARDENS DADE DL - State S03 N/A 21427 Northwest 2nd Avenue Miami 33169 5 5 17 17 17 39 FL-S12 NORTH DADE JUSTICE CENTER DADE DL - State S12 N/A 15555 Biscayne Boulevard North Miami 33160 1 1 4 4 4 9

Equipment Inventory By Office Location

FL-M72 ARCADIA DESOTO DL/MV - State M72 3401 201 East Oak ST., Suite 101 Arcadia 34266 2 2 5 5 4 11 FL-D82 CROSS CITY DIXIE DL/MV - TC D82 5401 214 N.E. 351 Hwy., Ste. A 32628 Cross City 32628 1 1 5 5 5 11 FL-E50 JACKSONVILLE (BAR) DUVAL BAR E50 N/A 7439 Wilson Boulevard Jacksonville 32210-3522 0 1 1 1 FL-E70 JACKSONVILLE DUVAL DL/MV - TC E70 202 3520-1 Blanding Blvd Jacksonville 32210-0000 4 4 2 14 16 15 35 FL-E72 JACKSONVILLE DUVAL DL/MV - TC E72 203 12220 Atlantic Blvd Suite 102 Jacksonville 32225-6504 3 3 21 21 21 45 FL-E74 JACKSONVILLE DUVAL DL/MV - TC E74 209 10035 San Jose Blvd (Crown Point Plaza) Jacksonville 32257-0000 4 4 15 15 16 35 FL-E76 JACKSONVILLE DUVAL DL/MV - TC E76 207 910 West 44th St (Gateway Branch) Jacksonville 32208-0000 2 1 3 1 14 15 14 32 FL-E77 NEPTUNE DUVAL DL/MV - TC E77 208 1505 Atlantic Blvd. Neptune 32266-0000 3 3 13 13 13 29 FL-F77 JACKSONVILLE DUVAL DL/MV - TC F77 1505 Atlantic Blvd. Suite 102 Jacksonville 32225 3 3 1 13 14 14 31 FL-E78 JACKSONVILLE DUVAL DL/MV - TC E78 205 12961 North Main St. Suite -210 Jacksonville 32218-0000 2 2 12 12 12 26 FL-E83 JACKSONVILLE DUVAL DL/MV - TC E83 4102 7120-15 Hogan Road (Hogan's Corner) Jacksonville 32216-0000 4 4 20 20 20 44 FL-E84 JACKSONVILLE DUVAL DL/MV - TC E84 211 231 E. Forsyth St Jacksonville 32202-0000 4 4 29 29 13 46 FL-E85 JACKSONVILLE DUVAL DL/MV - TC E85 206 6672 Commonwealth Avenue Jacksonville 32254-0000 4 4 15 15 15 34 FL-A50 PENSACOLA (BAR) (C) ESCAMBIA BAR 903 100 Stumpfield Road Pensacola 32503-7450 0 1 1 1 FL-A71 PENSACOLA (C) ESCAMBIA DL/MV - TC A71 4051 Barrancas Ave Suite A Pensacola 32507 4 4 2 14 16 14 34 FL-A74 MOLINO (C) ESCAMBIA DL/MV - TC A74 N/A 6440 Highway 95-A North Molino 32577 2 2 2 10 12 9 23 FL-A75 PENSACOLA (C) ESCAMBIA DL/MV - TC A75 902 213 Palafax Place Pensacola 32502 2 2 12 9 21 13 36 FL-A76 PENSACOLA (C) ESCAMBIA DL/MV - TC A76 901 6451 North "W" Street Pensacola 32505 7 7 37 37 41 85 FL-A91 PENSACOLA TRAINING (C) ESCAMBIA Dl/MV - TC A91 213 Palafax Place Pensacola 32502 1 1 2 2 3 6 FL-F79 PALM COAST FLAGLER DL/MV - TC F79 6102 1769 E. Moody - Hwy 100 Bldg. #2 Suite 102 Bunnell 32110-0000 2 2 4 5 9 12 23 FL-G72 BUNNELL FLAGLER DL/MV - TC G72 6101 7 N. Old Kings Rd North, Unit 12 Palm Coast 32137-0000 2 2 16 16 15 33 FL-H86 FLAGLER BEACH FLAGLER DL/MV - TC H86 2525 Moody Blvd Flagler Beach 32136 1 1 8 8 12 21 FL-B88 APALACHICOLA FRANKLIN DL/MV - TC D88 33 Market St Apalachicola 32320 1 1 4 4 4 9 FL-B84 QUINCY GADSDEN DL/MV - State B84 2101 16 S. Calhoun Street Quincy 32351 2 2 5 5 5 12 FL-F82 TRENTON TAX COLLECTOR GILCHRIST DL/MV - TC F82 220 S Main St. Trenton 32693 1 1 3 2 5 5 11 FL-B82 PORT ST JOE GULF DL/MV - TC B82 6601 1000 Cecil G. Costin Blvd Port St. Joe 32456 1 1 4 4 4 9 FL-D70 JASPER HAMILTON DL/MV - TC D70 5601 207 Northeast 1st Street, Rm #104 Jasper 32052 1 1 3 3 5 9 FL-M80 WAUCHULA HARDEE DL/MV - TC M80 3001 110 West Oak St., Suite 102 Wauchula 33873 2 2 9 9 9 20 FL-N77 LABELLE HENDRY DL/MV - TC N77 4901 25 E. Hickpochee Avenue Labelle 33935 3 3 4 4 4 11 FL-N85 CLEWISTON HENDRY DL/MV - TC N85 4902 1100 S Olympia Ave, Suite 300, Clewiston 33440 2 2 5 5 5 12 FL-L80 BROOKSVILLE HERNANDO DL - State L80 4003 11319 Ponce de Leon Blvd Brooksville 34601 2 2 5 5 5 12 FL-L81 BROOKSVILLE - TAX COLLECTOR HERNANDO DL/MV - TC L81 20 North Main St. Room 112 Brooksville 34601 0 3 4 7 7 FL-M81 AVON PARK HIGHLANDS DL/MV - TC M81 2702 116 E. Main St Avon Park 33825 2 2 6 6 6 14 FL-M82 LAKE PLACID HIGHLANDS DL/MV - TC M82 2703 11 North Pine Ave Lake Placid 33852 1 1 5 5 6 12 FL-M83 SEBRING HIGHLANDS DL/MV - TC M83 2710 540 S. Commerce Avenue Sebring 33870 4 4 12 12 13 29 FL-K50 TAMPA (BAR) HILLSBOROUGH BAR K50 N/A 2814 East Hillsborough Ave Tampa 33610-4479 0 1 1 1 FL-K70 RUSKIN HILLSBOROUGH DL/MV - TC K70 309 3002 College Avenue Ruskin 33570 3 3 19 19 20 42 FL-K71 TAMPA HILLSBOROUGH DL/MV - TC K71 308 6283 W. Waters Avenue Tampa 33634 6 6 41 41 38 85 FL-K73 BRANDON HILLSBOROUGH DL/MV - TC K73 312 3030 N Falkenburg Rd Tampa 33619 6 6 34 34 38 78 FL-K74 PLANT CITY HILLSBOROUGH DL/MV - TC K74 302 1834 James Redman Parkway Plant City 33563 3 3 18 18 20 41 FL-K76 NORTH TAMPA HILLSBOROUGH DL/MV - TC K76 304 3011 University Center Dr Suite 150 Tampa 33612 4 4 3 25 28 30 62 FL-K77 TAMPA HILLSBOROUGH DL/MV - TC K77 301 601 East Kennedy Blvd, 14th Floor Tampa 33619 2 2 12 12 14 28 FL-K78 TAMPA HILLSBOROUGH DL - TC K78 314 2814 E. Hillsborough Ave Bldg 2 Tampa 33610 3 3 14 14 17 34 FL-K90 TAMPA TRAINING HILLSBOROUGH DL/MV - TC K90 N/A 3011 University Center Dr Suite 150 Tampa 33612 1 1 3 3 3 7 FL-L70 SPRING HILL HILLSBOROUGH DL/MV - TC L70 4002 7489 Forest Oaks Blvd Spring Hill 34606 2 2 4 8 12 11 25 FL-V01 TAMPA - MINI FLOW HILLSBOROUGH Flow V01 6825 10137 E. Adamo Drive, Ste 800-A Tampa 33619 1 1 2 2 2 5 FL-V04 TAMPA - FLOW BUS HILLSBOROUGH Flow V04 6836 10137 E. Adamo Drive, Ste 800-A Tampa 33619 1 1 2 2 2 5 FL-V08 TAMPA - FLOW BUS HILLSBOROUGH Flow V08 6842 10137 E. Adamo Drive, Ste 800-A Tampa 33619 1 1 1 1 2 2 5 FL-V12 TAMPA - FLOW BUS HILLSBOROUGH Flow V12 4211 N Lois, Ave Tampa 33614 1 1 1 1 2 4 FL-A86 BONIFAY (C) HOLMES DL/MV - TC A86 151 224 North Waukesha Street Bonifay 32425 1 1 6 6 6 13 FL-H72 VERO BEACH Main Office INDIAN RIVER DL/MV - TC H72 3201 1800 27 Street, Building B Vero Beach 32961 2 2 5 12 17 17 36 FL-H73 SEBASTIAN INDIAN RIVER DL/MV - TC H73 3203 11610 US Highway 1 Sebastian 32960 2 2 11 11 10 23 FL-H74 VERO BEACH INDIAN RIVER DL/MV - TC H74 3202 1860 82nd Ave, Suite 102 Vero Beach 32966 2 2 9 8 17 17 36

Equipment Inventory By Office Location

FL-H87 INDIAN RIVER-OCEANSIDE INDIAN RIVER DL/MV - TC H87 3003 Cardinal Drive, Suite C Vero Beach 32963 1 1 6 6 4 11 FL-B83 MARIANNA (C) JACKSON DL - State B83 N/A 3613 Highway 90 Marianna 32446 2 2 4 4 4 10 FL-B73 MONTICELLO JEFFERSON DL/MV - TC B73 4601 500 West Walnut Street Monticello 32344 1 1 2 2 2 5 FL-D78 MAYO LAFAYETTE DL/MV - TC D78 6201 120 West Main Street Mayo 32066 1 1 2 2 2 5 FL-G85 CLERMONT TAX LAKE DL/MV - TC G85 250 Citrus Tower Blvd Clermont 34711 5 5 26 26 25 56 FL-G87 TAVARES TAX LAKE DL/MV - TC G87 15733 Dora Ave Eustis 32726 4 4 29 29 31 64 FL-G88 LEESBURG LAKE DL/MV - TC G88 1202 1340 Citizens Blvd. Leesburgh 34748 2 2 16 16 16 34 FL-M78 LEHIGH ACRES LEE DL/MV - TC M78 1809 3114 Lee Blvd, Bldg B, Unit 6 Lehigh Acres 33971 5 5 1 16 17 18 40 FL-N76 CAPE CORAL LEE DL/MV - TC N76 1802 1039 SE 9th Ave., Room 102 Cape Coral 33990 4 4 23 23 23 50 FL-N80 NORTH FORT MYERS LEE DL/MV - TC N80 1804 15201 N Cleveland Ave, Unit 601-605 Ft. Myers 33903 6 6 2 14 16 14 36 FL-N82 FORT MYERS LEE DL/MV - TC N82 1808 15680 Pine Ridge Road South Ft. Myers 33908 7 7 2 15 17 16 40 FL-N83 FORT MYERS LEE DL/MV - TC N83 1801 2480 Thompson St. (Downtown) Ft. Myers 33901 6 6 21 21 21 48 FL-N84 BONITA SPRINGS LEE DL/MV - TC N84 1807 25300 Bernwood Drive, Suite 3 Bonita Springs 34135 4 4 1 17 18 17 39 FL-N86 FORT MYERS - Customer Support LEE DL/MV - TC N86 1805 2480 Thompson St. (Downtown) Ft. Myers 33902 0 22 22 22 FL-N88 FORT MYERS LEE DL/MV - TC N86 2480 Thompson St. (Downtown) Ft. Myers 33902 1 1 2 2 5 8 FL-N90 FORT MYERS TRAINING LEE DL - TC N90 N/A 4048 Evans Ave., Suite 305 Ft. Myers 33919 1 1 2 1 3 3 7 FL-B50 TALLAHASSEE (BAR) LEON BAR B50 N/A 2900 Apalachee Parkway, Room B-141, MS 85 Tallahassee 32399 0 1 1 1 FL-B70 TALLAHASSEE LEON DL/MV - TC B70 N/A 1276 Metropolitan Blvd, Suite 102 Tallahassee 32309 2 2 13 13 13 28 FL-B71 TALLAHASSEE LEON DL/MV - TC B71 N/A 870 -1 Blountstown Highway, Suite A Tallahassee 32301 1 1 1 1 2 FL-B75 TALLAHASSEE LEON DL/MV - TC B75 1303 3840 North Monroe St. Suite 102 Tallahassee 32303 2 2 11 11 12 25 FL-B76 TALLAHASSEE LEON DL/MV - TC B76 1305 3477 South Monroe Street Tallahassee 32301 3 3 14 14 15 32 FL-B77 TALLAHASSEE LEON DL/MV - TC B77 1301 1210 SE Capital Circle Tallahassee 32301 2 2 12 12 14 28 FL-C01 CREDENTIALING SVCS II - ROOM A320 LEON HQ A320 1302 2900 Apalachee Parkway Tallahassee 32399 1 1 4 4 1 6 FL-HQ-A212 KIRKMAN HQ - ROOM A212 LEON HQ A212 2900 Apalachee Parkway Tallahassee 32399 0 1 1 1 FL-HQ-A220 KIRKMAN HQ - ROOM A220 LEON HQ A220 2900 Apalachee Parkway Tallahassee 32399 0 1 1 1 FL-HQ-A317 KIRKMAN HQ RECORDS - ROOM A317 LEON HQ A317 2900 Apalachee Parkway Tallahassee 32399 0 1 1 1 FL-HQ-B212 KIRKMAN HQ - ROOM B212 LEON HQ B212 2900 Apalachee Parkway Tallahassee 32399 0 1 1 1 FL-HQ-D216 KIRKMAN HQ - ROOM D216 LEON HQ D216 2900 Apalachee Parkway Tallahassee 32399 0 0 2 2 FL-Q01 RECORDS - Room A318 LEON HQ Q01 A318 N/A 2900 Apalachee Parkway Tallahassee 32399 0 9 9 1 10 FL-Q08 DRIVER RECORDS - Room DB14 LEON HQ DB14 2900 Apalachee Parkway Tallahassee 32399 0 10 10 10 FL-Q90 UAT LAB - ROOM B335 LEON HQ B335 2900 Apalachee Parkway Tallahassee 32399 1 1 1 1 1 3 FL-Q94 Testing Lab - Room B335 LEON HQ Q94 N/A 2900 Apalachee Parkway Tallahassee 32399 3 3 4 4 3 10 FL-Q95 Testing Lab - Room D122 LEON HQ D122 2900 Apalachee Parkway Tallahassee 32399 1 1 1 1 2 4 FL-Q96 Development Lab - Room D122 LEON HQ D122 2900 Apalachee Parkway Tallahassee 32399 1 1 1 1 2 FL-Q97 TESTING LAB - ROOM B335 LEON HQ B335 2900 Apalachee Parkway Tallahassee 32399 3 3 3 3 3 9 FL-Q99 UAT LAB - ROOM A326 LEON HQ A326 2900 Apalachee Parkway Tallahassee 32399 2 2 2 2 2 6 FL-V10 TALLAHASSEE - FLOW BUS LEON Flow V10 6844 2900 Apalachee Parkway Tallahassee 32399 1 1 2 2 2 5 FL-V14 TALLAHASSEE - FLOW BUS LEON Flow V14 2900 Apalachee Parkway Tallahassee 32399 1 1 2 2 2 5 FL-D74 CHIEFLAND LEVY DL/MV - TC D74 3902 226 N Main St Chiefland 32626-0867 2 2 5 5 5 12 FL-D75 WILLISTON LEVY DL/MV - TC D75 3903 55 SW Main St Williston 32696-0000 1 1 3 3 3 7 FL-D76 BRONSON LEVY DL/MV - TC D76 3901 355 South Court St Bronson 32621-6520 2 2 3 5 8 8 18 FL-B79 LIBERTY LIBERTY DL/MV - TC B79 6701 10818 NW SR 20 Bristol 32321 1 1 3 3 4 8 FL-D89 MADISON TAX MADISON MV - TC D89 3501 229 S.W. Pinckney St. Rm.102 Madison 32340 1 1 2 2 4 7 FL-M71 BRADENTON MANATEE DL/MV - TC M71 1506 819 301 Blvd, West Bradenton 34205 6 6 23 23 23 52 FL-M73 ELLENTON MANATEE DL/MV - TC M73 1502 4333 US Highway 301, North Ellenton 34222 2 2 8 8 11 21 FL-M74 BRADENTON MANATEE DL/MV - TC M74 1504 6007 111th Street East Bradenton 34202 2 2 9 9 10 21 FL-M75 BRADENTON MANATEE DL/MV - TC M75 1503 7411 Manatee Avenue West #200 Bradenton 34209 2 2 6 6 5 13 FL-M88 MANATEE MANATEE DL/MV - TC M88 919 301 Boulevard West Bradenton 34205 3 3 16 16 15 34 FL-M90 BRADENTON TRAINING MANATEE DL/MV- TC M90 919 301 Boulevard West Bradenton 34205 1 1 1 1 1 3 FL-F70 OCALA MARION DL/MV - TC F70 14/05 6154 SW SR 200 (Jasmine Square) Ocala 34476-5520 2 2 8 11 19 18 39 FL-F73 BELLEVIEW MARION DL/MV - TC F73 14/03 10445 SE U.S. 441 Suite C-E Belleview 33420-0000 3 3 16 16 13 32 FL-F74 OCALA MARION DL/MV - TC F74 14/06 7135 North Highway 441 Ocala 34475-0000 2 2 11 11 10 23 FL-F75 DUNNELLON MARION DL/MV - TC F75 14/02 19995 SW 86th Street Unit 2 Dunnellon 34431-0000 2 2 9 9 7 18

Equipment Inventory By Office Location

FL-F78 OCALA TAX MARION DL/MV - TC F78 14/01 503 SE 25th Avenue Ocala 34471-0000 5 5 38 38 29 72 FL-F81 SUMMERFIELD MARION DL/MV - TC F81 14/08 17860 SE 109th Ave., Suite 602 Summerfield 34491-0000 2 2 9 9 8 19 FL-G73 OCALA ANNEX MARION DL/MV - TC G73 14/07 110 SE 25th Avenue Ocala 34471-0000 4 4 12 12 9 25 FL-G77 SILVER SPRINGS MARION DL/MV - TC G77 14/04 15956 East State Road 40 Silver Springs 34488-0000 1 1 5 5 4 10 FL-P70 HOBE SOUND MARTIN DL/MV - TC P70 4203 11734 SE Federal Hwy Hobe Sound 33455 3 3 12 12 13 28 FL-P71 STUART MARTIN DL/MV - TC P71 4201 3485 SE Willoughby Blvd. Stuart 34994 3 3 3 11 14 16 33 FL-P72 PALM CITY MARTIN DL/MV - TC P72 4205 3003 SW Martin Downs Boulevard Palm City 34990 2 2 7 7 7 16 FL-P80 INDIANTOWN MARTIN DL/MV - TC P80 4202 16550 SW Warfield Blvd Indiantown 34956 1 1 5 5 5 11 FL-S05 HIALEAH GARDENS MIAMI-DADE DL - State S05 N/A 1923 West 60th Street Hialeah 33012 8 8 33 33 34 75 FL-S07 MIAMI - Mall Of the Americas MIAMI-DADE DL - State S07 N/A 7795 West Flagler Street #82C Miami 33144 11 11 40 40 39 90 FL-S11 NORTH SIDE MIAMI-DADE DL - State S11 N/A 7900 Northwest 27th Ave., #E14 Miami 33147 6 6 20 20 20 46 FL-S50 MIAMI - MALL OF AMERICAS (BAR) MIAMI-DADE BAR S50 N/A 7795 West Flagler Street, Suite 82C Miami 33144 0 1 1 1 FL-T02 MIAMI/DADE MIAMI-DADE DL - State T02 N/A 1315-B Southwest 107th Avenue Miami 33174 10 10 32 32 32 74 FL-T03 HAMMOCKS MIAMI-DADE DL - State T03 N/A 11735 SW 147 Avenue, Suite 23 Miami 33196 4 4 13 13 13 30 FL-T04 CORAL REEF MIAMI-DADE DL - State T04 N/A 14653 Southwest 122nd Avenue Miami 33186 4 4 16 16 16 36 FL-T06 FLORIDA CITY MIAMI-DADE DL - State T06 N/A 1448 North Krome Avenue, Suite 103 Florida City 33034 4 4 17 17 17 38 FL-T90 TRAINING MIAMI - MALL OF AMERICAS MIAMI-DADE DL - State S07/T90 N/A 7795 West Flagler Street #82C Miami 33144 1 1 3 3 6 10 FL-V02 MIAMI/CORAL REEF - MINI FLOW MIAMI-DADE Flow V02 6833 14653 Southwest 122nd Avenue Miami 33186 1 1 2 2 2 5 FL-V03 OPA LOCKA - MINI FLOW MIAMI-DADE Flow V03 6820 12601 Northwest 42nd Avenue Opa Locka 33054 1 1 2 2 2 5 FL-V05 PEMBROKE - MINI FLOW MIAMI- DADE Flow V05 6834 8001 Pembroke Road Pembroke Pines 33025 1 1 2 2 2 5 FL-V06 ORANGE CITY - MINI FLOW MIAM-DADE Flow V06 6837 4974 Wilson Rd Sandford 32771 1 1 2 2 2 5 FL-V07 OPA LOCKA - MINI FLOW MIAMI-DADE Flow V07 6835 12601 Northwest 42nd Avenue Opa Locka 33054 1 1 2 2 2 5 FL-V09 FT LAUDERDALE - FLOW BUS MIAMI-DADE Flow V09 6843 12601 Northwest 42nd Avenue Opa Locka 33054 1 1 2 2 2 5 FL-V13 MIAMI - FLOW BUS MIAMI-DADE Flow V13 1011 NW 111th Ave Miami 33172 1 1 2 2 2 5 FL-T71 KEY WEST MONROE DL/MV - State T71 3806 3439 South Roosevelt Blvd Key West 33040 2 2 6 6 4 12 FL-T72 MARATHON MONROE DL/MV - State T72 3802 3384 Overseas Hwy Marathon 33050 1 1 2 2 2 5 FL-T73 KEY LARGO MONROE DL/MV - State T73 3805 101463 Overseas Hwy Key Largo 33037 2 2 6 6 6 14 FL-E80 YULEE NASSAU DL/MV - TC E80 4101 86130 License Road Fernandina Beach 32034-0000 2 2 10 10 10 22 FL-E81 FERNANDINA BEACH NASSAU DL/MV - TC E81 4104 416 Centre Street Fernandina Beach 32034-0000 1 1 4 4 4 9 FL-E82 CALLAHAN NASSAU DL/MV - TC E82 4102 450077 State Road 200, Suite 13 Callahan 32011-0000 1 1 5 5 6 12 FL-A72 NICEVILLE (C) OKALOOSA DL/MV - TC A72 4304 506 Highway 85 North Niceville 32578 2 2 10 10 9 21 FL-A73 DESTIN(C) OKALOOSA DL/MV - TC A73 4305 4012 Commons Dr. West Unit 122 Destin 32541 1 1 5 5 5 11 FL-A77 SHALIMAR (C) OKALOOSA DL/MV - TC A77 4302 73 Eglin Parkway Ft. Walton 32548 2 2 16 16 14 32 FL-A80 CRESTVIEW OKALOOSA DL/MV - TC A80 4301 302 North Wilson Street Crestview 32536 2 2 10 10 10 22 FL-A84 HURLBURT AFB (C) OKALOOSA DL/MV - TC A84 4307 120 Simpson Avenue, Hurlburt AFB Mary Esther 32544 1 1 3 3 3 7 FL-A85 EGLIN AFB (C) OKALOOSA DL/MV - TC A85 4303 310 Van Matre Ave, Eglin AFB Valparaiso 32542 1 1 3 3 3 7 FL-H83 OKEECHOBEE OKEECHOBEE DL/MV - TC H83 210 NW 5th Ave Okeechobee 34972 1 1 16 1 17 16 34 FL-G50 N ORLANDO (BAR) ORANGE BAR G50 N/A 4101 Clarcona-Ocoee Road, Suite 152 Orlando 32810-4221 0 1 1 1 FL-G71 WEST OAKS MALL ORANGE DL/MV - TC G71 702 2110 West Colonial Drive Orlando 32804 9 9 1 64 65 63 137 FL-G74 ORLANDO LEE VISTA ORANGE DL/MV - TC G74 708 8185 Lee Vista Blvd Orlando 32829 4 4 28 24 52 49 105 FL-G75 E. ORLANDO TAX ORANGE DL/MV - TC G75 710 11764 E. Colonial Drive Orlando 32826 2 2 26 26 26 54 FL-G76 S ORLANDO FLA MALL ORANGE DL/MV - TC G76 707 11210 S. Orange Blossom Trail Orlando 32837 5 5 31 31 31 67 FL-G79 ORANGE COUNTY TAX DOWNTOWN ORANGE DL/MV - TC G79 701 301 S. Rosalind Ave Orlando 32801 2 2 11 11 11 24 FL-G81 CLARCONA OCOEE RD TAX ORANGE DL/MV - TC G81 703 4101 Clarcona Ocoee Rd Orlando 32810 6 1 7 17 17 18 42 FL-H70 KISSIMMEE TAX OSCEOLA DL/MV - TC H70 2601 2501 E Irlo Bronson Memorial Hwy Kissimmee 34742 11 11 5 33 38 36 85 FL-H80 POINCIANA TAX OSCEOLA DL/MV - TC H80 2605 2924 Pleasant Hill Rd Poinciana 34746 3 3 6 6 6 15 FL-H81 ST. CLOUD TAX OSCEOLA DL/MV - TC H81 2602 1300 9th Street Suite 101B St. Cloud 34768 2 2 3 7 10 7 19 FL-H85 OSCEOLA BVL TAX OSCEOLA DL/MV - TC H85 2595 Simpson Road Kissimmee 34744 2 2 3 8 11 7 20 FL-P50 LAKE WORTH (BAR) PALM BEACH BAR P50 N/A 1299 West Lantana Road Lantana 33462-0000 0 1 1 1 FL-P73 PALM BEACH PALM BEACH DL/MV - TC P73 601 301 N Olive Ave. 3rd floor West Palm Beach 33401 5 5 15 15 14 34 FL-P74 BELL GLADE PALM BEACH DL/MV - TC P74 602 2976 State Rd. 15 Belle Glade 33430 1 1 8 8 8 17 FL-P75 PALM BEACH PALM BEACH DL/MV - TC P75 603 3188 PGA Blvd. Palm Beach Gardens 33410 7 7 25 25 28 60 FL-P76 ROYAL PALM BEACH PALM BEACH DL/MV - TC P76 608 200 Civic Center Way Royal Palm Beach 33411 9 9 22 18 40 40 89

Equipment Inventory By Office Location

FL-P77 DELRAY BEACH PALM BEACH DL/MV - TC P77 605 501 S Congress Ave Delray Beach 33445 8 8 32 32 32 72 FL-P79 LAKE WORTH PALM BEACH DL/MV - TC P79 612 1299 W. Lantana Road Lantana 33462 10 10 40 40 40 90 FL-P90 LAKE WORTH TRAINING PALM BEACH DL/MV - TC P90 1299 W. Lantana Road Lantana 33462 1 1 2 2 4 7 FL-L71 NEW PORT RICHEY - GULF HARBOR CENTER PASCO DL/MV - TC L71 2804 4720 US Hwy 19 New Port Richey 34652 6 6 4 21 25 23 54 FL-L72 LAND O LAKES PASCO DL/MV - TC L72 2005 4111 Land O Lake Blvd Land O Lake 34639 4 4 19 19 16 39 FL-L73 DADE CITY PASCO DL/MV - TC L73 2801 14236 Sixth Street Suite 100 Dade City 33526 5 5 8 16 24 23 52 FL-L85 WESLEY CHAPEL PASCO DL/MV - TC L85 2806 4610 Pet Lane, Suite C101 Lutz 33526-0276 4 4 2 16 18 18 40 FL-L86 NEW PORT RICHEY - GOVERNMENT CENTER PASCO DL/MV - TC L86 8731 Citizens Dr. Room 101 New Port Richey 34654 3 3 15 15 17 35 FL-J50 CLEARWATER (BAR) PINELLAS BAR J50 N/A 4585 140th Avenue North, Suite 1002 Clearwater 33762-0000 0 1 1 1 FL-J70 CLEARWATER PINELLAS DL/MV - TC J70 405 29399 US 19 North, Ste. 100 Clearwater 33757 4 4 27 27 27 58 FL-J71 CLEARWATER-ROAD RANGE PINELLAS DL/MV - TC J71 408 743 S. Pinellas Ave Ste. #A-6 Tarpon Springs 34689 1 1 5 5 5 11 FL-J72 LARGO PINELLAS DL/MV - TC J72 404 13025 Starkey Road Largo 33773 5 5 31 31 31 67 FL-J73 ST PETERSBURG PINELLAS DL/MV - TC J73 402 1800 66th Street North St Petersburg 33710 7 7 20 32 52 49 108 FL-J74 CLEARWATER PINELLAS DL/MV - TC J74 401 1664 Gulf to Bay Blvd Clearwater 33755 4 4 29 29 28 61 FL-J76 ST PETERSBURG PINELLAS DL/MV - TC J76 406 1067 62nd Ave South St Petersburg 33705 0 5 5 9 14 FL-J91 LARGO TRAINING PINELLAS DL/MV - TC J91 13025 Starkey Road Largo 33773-0000 1 1 6 6 6 13 FL-L77 LAKE WALES POLK DL/MV - TC L77 658 Highway 60 West Bushnell 33513 3 3 22 22 22 47 FL-L79 BARTOW - POLK CO TAX COLLECTIONS POLK DL/MV - TC L79 430 East Main Street Bartow 33830 1 1 30 30 6 37 FL-L83 LAKELAND POLK DL/MV - TC L83 916 North Massachusetts Ave Lakeland 33801 4 4 41 41 34 79 FL-L84 DAVENPORT POLK DL/MV - TC L84 2000 Deer Creek Commerce Ln Davenport 33837 4 4 27 27 31 62 FL-L87 LAKE ALFRED POLK DL/MV - TC L87 200 Government Center Blvd Lake Alfred 33850 3 3 45 45 27 75 FL-L90 BARTOW TRAINING POLK DL/MV - TC L90 430 East Main Street Bartow 33830 1 1 4 4 1 6 FL-D79 CRESCENT CITY PUTNAM DL/MV - TC D79 2203 115 North Summit St. Crescent City 32112-0000 1 1 5 5 5 11 FL-D80 INTERLACHEN PUTNAM DL/MV - TC D80 2202 Hitchcock's Shopping Center) 1114 SR Highway 2 Interlachen 32148-0000 1 1 1 5 6 7 14 FL-D81 PALATKA PUTNAM DL/MV - TC D81 2201 312 Oak Street Palatka 32177-0000 2 2 2 14 16 15 33 FL-P81 FT PIERCE SAINT LUCIE DL/MV - TC P81 2401 2300 Virginia Ave Ft. Pierce 34954 4 4 7 24 31 23 58 FL-P82 PORT ST LUCIE SAINT LUCIE DL/MV - TC P82 2402 1664 SE Walton Rd, Suite 101 Port St. Lucie 34952 4 4 2 28 30 27 61 FL-P83 PORT ST LUCIE SAINT LUCIE DL/MV - TC P83 10264 SW Village Parkway Port St. Lucie 34987 11 11 2 23 25 25 61 FL-A78 MILTON (C) SANTA ROSA DL/MV - TC A78 3301 6495 Caroline Street Suite E Milton 32570 2 2 15 15 11 28 FL-A79 MIDWAY SANTA ROSA DL/MV - TC A79 3304 5841 Gulf Breeze Parkway Suite B Midway 32563 2 2 2 10 12 12 26 FL-B85 PACE (C) SANTA ROSA DL/MV - TC B85 3305 4487 Chumuckla Hwy Pace 32571 2 2 8 8 7 17 FL-M70 SARASOTA SARASOTA DL/MV - TC M70 1601 101 S. Washington Blvd 1st Floor Sarasota 34236 4 4 27 27 26 57 FL-M79 VENICE SARASOTA DL/MV - TC M79 1602 4000 South Tamiami Trail Venice 34293 2 2 13 13 13 28 FL-M85 NORTH PORT SARASOTA DL/MV - TC M85 1605 4970 City Hall Blvd., North Port 34236 1 1 4 4 4 9 FL-M86 SOUTH SARASOTA SARASOTA DL/MV - TC M86 8484 Tamiami Trail (US 41) South Sarasota 34238 4 4 22 22 24 50 FL-G78 LAKE MARY SEMINOLE DL/MV - TC G78 1705 845 Primera Blvd Lake Mary 32746 5 5 12 12 12 29 FL-G83 LONGWOOD TAX SEMINOLE DL/MV - TC G83 995 N S.R. 434 Suite 505 Altamonte Springs 32714 3 3 1 9 10 10 23 FL-G84 CASSELBERRY TAX SEMINOLE DL/MV - TC G84 1702 104 Wilshire Blvd Casselberry 32707 5 5 14 14 14 33 FL-H84 WINTER SPRINGS SEMINOLE DL/MV - TC H84 1495 State Road 434 Winter Springs 32708 3 3 8 8 8 19 FL-F71 ST AUGUSTINE ST. JOHNS DL/MV - TC F71 2001 4030 Lewis Speedway St. Augustine 32084-0000 5 1 6 3 22 25 23 54 FL-F72 PONTE VEDRA BEACH ST. JOHNS DL/MV - TC F72 2002 5430 Palm Valley Rd Ponte Vedra Beach 32082-3204 2 2 9 9 10 21 FL-F80 ST. AUGUSTINE ST. JOHNS DL/MV - TC F80 2205 6658 US 1 South St. Augustine 32746-0000 2 2 9 9 9 20 FL-L74 WILDWOOD SUMTER DL/MV - TC L74 4402 7375 Powell Road Room 135 Wildwood 34785 3 3 15 15 15 33 FL-L76 BUSHNELL SUMTER DL/MV - State L76 4401 220 East McCollum Ave Bushnell 33513 2 2 4 9 13 12 27 FL-L82 THE VILLAGES 466 SUMTER DL/MV - State L82 4403 8033 E C-466 Suite B The Villages 32162 2 2 7 7 7 16 FL-D73 LIVE OAK SUWANNEE DL/MV - TC D73 3101 215 Pine Avenue Southwest, Suite A Live Oak 32064 2 2 2 6 8 6 16 FL-D72 PERRY TAYLOR DL - TC D72 N/A 2275 US 19 - 27 North Perry 32347 1 1 3 3 3 7 FL-D71 LAKE BUTLER UNION DL/MV - TC D71 6301 55 West Main Street, Room #108 Lake Butler 32054-1654 1 1 1 4 5 5 11 FL-F83 DRIVER LICENSE OFFICE- ORANGE CITY VOLUSIA DL/MV - TC F83 2575 S. Volusia Ave Orange City 32763 5 5 13 13 14 32 FL-F84 VOLUSIA COUNTY TAX COLLECTOR OFFICE VOLUSIA DL/MV - TC F84 2400 S Ridgewood Ave, Suite 2 South Daytona 32119 5 5 17 17 16 38 FL-F85 DELAND TAX OFFICE VOLUSIA DL/MV - TC F85 123 W. Indiana Ave Deland 32720 1 1 2 2 3 FL-F86 DAYTONA BEACH TAX OFFICE VOLUSIA DL/MV - TC F86 1845 Holsonback Drive Daytona Beach 32117 1 1 2 2 3 FL-V11 DAYTONA BEACH - FLOW BUS VOLUSIA/DAYTONA Flow V11 6845 2400 South Ridgewood Ave South Daytona Beach 32119 1 1 2 2 2 5

Equipment Inventory By Office Location

FL-B78 CRAWFORDVILLE WAKULLA DL/MV - TC B78 6501 202 Ochlockonee St Crawfordville 32326 1 1 2 4 6 6 13 FL-A82 DEFUNIAK SPRINGS WALTON DL/MV - TC A82 3601 517 US Highway 90 East DeFuniak Springs 32435 2 2 10 10 10 22 FL-A83 SANTA ROSA BEACH (C) WALTON DL/MV - TC A83 3602 31 Coastal Centre Boulevard Santa Rosa Beach 32435 2 2 12 12 7 21 FL-A87 FREEPORT WALTON DL/MC - TC A87 842 State Hwy 20 East, Suite 122 Freeport 32439 1 1 7 7 7 15 FL-A81 CHIPLEY (C) WASHINGTON DL/MV - TC A81 5001 1331 South Boulevard #101 Chipley 32428 1 1 3 3 4 8

EXHIBIT 2

SITE SURVEY REPORT FORM

FLHSMV-RFP-031-24, Attachment B – Exhibit 2, Page 1 of 3

Agency Information Agency Name / Address Agency Contact, Phone & Email Name:

Direct: Cell:

E-Mail:

On-site during Deployment: YES NO

IT Contact (If applicable) Site Survey Date Site Control STATE COUNTY PRIVATE Site Relocation/Closing RELO CLOSING TIMEFRAME:

Surveyed By Tentative Deployment Date Pre Site Survey Ques. Completed YES NO Site Hours of Operation After Hours Climate Information Building Security Information Entry to building:

High-Speed Renewal YES NO DL_Office YES NO EFS – CVR/TitleTech YES NO DL_Site Designation Cashiering YES NO Hunting/Fishing YES NO

Existing Equipment Discovery and Staging

Equipment QTY Notes Number of PC’s Number of Monitors Dual Monitor Functionality Notes Section Number of Laptops Number of Servers Number of Laser Printers Number of Decal Printers Number of UPS’ Number of Switch 24 Port: 48 Port:

Accessories Miscellaneous

New Equipment Information

Equipment QTY Notes Number of PC’s Number of Monitors Number of Laptops Number of Servers *Server Location: See additional server information needed below Number of Laser Printers Number of Switches 24 Port: 48 Port:

FLHSMV-RFP-031-24, Attachment B – Exhibit 2, Page 2 of 3

Number of UPS’ Additional Accessories

Information Notes

Primary Staging Room *Primary delivery location and work area Security Restrictions *Locked areas, Parking Information *Number of spots, secured, etc.… Delivery and Logistics Information

*Location accepts pallets, covered entry, loading dock, etc.….

Furniture Specifications & Details

Power Requirement Notes

Miscellaneous Notes

Existing Server Configuration (Backup information)

Information Notes RAID Controller # of Logical Volumes *2 different volumes or single volume portioned by Windows?

NIC Type/Model LAN Speed Total Image Size

Cabling Information

Information QTY Notes Existing Cable Rating CAT 5e or Greater, cabling not required:

Number of Drops Needed

Historic Site? May require special cable technique:

Customer provided existing site plans?

Ceiling Type: Height:

Walls Solid or Drywall:

Cubicles How are existing data drops run?

Drop Poles?

Routed to individual cubicles?

Location and Server Room Distance

*Additional document to be produced for this requirement Input all patch to drop run lengths here:

More than one suite to cable?

YES NO

FLHSMV-RFP-031-24, Attachment B – Exhibit 2, Page 3 of 3

Notes

T.A.C. Service Request Log

FLHSMV-RFP-031-24- ATTACHMENT B- EXHIBIT 3

Date Time Name of Tech Ticket # Description of Problem / Comments

FLHSMV-RFP-031-24, Attachment B - Exhibit 3, Page 1 of 1

Site Acceptance Site Name/Agency ID/County:

Site Address: On-Site Installation Checklist/Signoff:

Install Team: Contact:

Install Date / Time:

Removed Old Server: Switch: UPS/Ext Batt: Monitor: Printers:

Camera: Signature Pad: Port Rep.: Printer: Surge: Misc:

Installed New Server: 0 Switch - 24 0 UPS 1000v: 0 Surge: 0 Printers: 0 Camera: 0 Switch - 48 0 UPS 1500v: 0 0 Ready Rails 0 Signature Pad: 0 Stacking: 0 Ext Batter: 0 Total 0 Printer: 0 Dock: 0 Total Verified 0

Unit # Location Room #

Legacy Equip.

Product Type Legacy Model Legacy Serial # Asset Tag / Name

Con.

Removal Offsite

Location Room #

New Equipment Product Type New Equipment Model New Equipment Serial # Asset Tag /

Name Con. Price Functionality Verified

Signature:

Print Name:

Date:

Notes / Additional Details Legacy Equipment New Equipment

I acknowledge that UDT has completed all installation/configuration/removal requirements in accordance with FLHSMV SOW/contract requirements.

**Install Completion Acceptance

Signature:

Print Name:

Date:

FLHSMV-RFP-031-24 ATTACHMENT B - EXHIBIT 4

Ver A9 September 22, 2021 CM05-FLHSMV ISA Change Management Policy

INFORMATION SYSTEMS ADMINISTRATION

POLICY

SUBJECT

ISA Change Management Policy

POLICY NUMBER 04

POLICY MAINTENANCE ADMINISTRATOR

TBD, Chief, Strategic Business Operations (SBO)

PURPOSE/SCOPE

The primary objective is to ensure the integrity and reliability of the Information Technology (IT) environment by controlling and coordinating all changes across the service lifecycle) as dictated by business needs within acceptable risk parameters.

Change Management is the process with which ISA plans, schedules, applies, distributes and tracks (IT Infrastructure, Projects, and Application Development) changes to the IT environment regardless of platform. Current Scope includes all IT Services and Configuration Items across the service lifecycle.

BUREAU CHIEF APPROVAL

TBD, Chief, Strategic Business Operations

EFFECTIVE DATE

November 01, 2014

PAGES

REVISION DATE

September 22, 2021

DocuSign Envelope ID: 816D3AA3-0C56-4A2C-B2D6-11DB943FA9BD

I. AUTHORITY

A. Chapter 282 - Communications and Data Processing Sect 282.000 F.S. – Florida

Statutes B. F.A.C. 74-2 - Florida Information Technology Resource Security Policies & Standards C. ISO/IEC 20000-1:2011(en) Sect. 3 – Terms and Definitions D. ISO/IEC 20000-1:2011(en) Sect. 9.2 – Change Management E. ITIL Glossary/ ITIL Terms

II. DEFINITIONS

A. The Information Technology Infrastructure Library (ITIL) and ISO/IEC 20000-1:2018 3)

Terms and Definitions were referenced in providing the below definitions related to change management and change control.

B. CAB: Change Advisory Board; ISA Chiefs and delegates that approve or make recommendations to the Change Manager in the Assessment, prioritization, and scheduling of changes. This board includes non-voting representatives from IT, the Business and Third-Party Vendors/Suppliers.

C. CMB: Configuration Management Board – The purpose of this board is to provide accurate information used to enter and audit Configuration Items (CIs); and for the addition of attributes / components associated with the record as well as relationship data/details (upstream and downstream)

D. ECAB: Emergency Change Advisory Board; Voting CAB members who make decisions about expedited high impact Emergency Changes through defined approval processes.

E. Change: The addition, modification or removal of approved and supported hardware and software to support network, application, environment services or associated documentation.

F. Change Management: The processes for managing changes to the day-to-day operations of the business, responsible for controlling the lifecycle of all changes. Ensures each change is assessed for risk, impact, and communications.

G. Change Type and Approval Levels:

1. Emergency – Changes that need to bypass the normal change flow based on criteria defined in Emergency Changes listed below.

2. Normal – Planned changes scheduled for implementation following the next scheduled CAB meeting, typically to occur within the next five to seven days or later.

a) These changes must go through the normal change approval process before implementation is approved as scheduled.

b) Scheduling of changes must allow for adequate risk and impact mitigation, as well as adequate notice to impacted customers.

3. Standard – These are prior approved changes that pose little to no risk and little to no impact on customers using/receiving those identified services. Standard Changes are relatively common with the following attributes:

a) They follow a defined/documented procedure or workflow and a defined process for communicating to those involved with the change including:

(1) Implementation Plan

(2) Back Out Plan

(3) Communication Plan

(4) Production Verification Plan

b) Approval handled by the Change Manager after validation as an approved standard change, further approval is not required by CAB.

c) Standard Changes must be approved by the CAB before placing on the Approved Standard Change list as found in SharePoint.

4. Emergency changes: Changes that need to be evaluated, assessed and either rejected or approved in an expeditious manner by ECAB (Emergency Change Advisory Board.

a) To resolve a major incident or service outage impacting business functionality.

b) Critical Security patching outside of planned patch updates, also known as Out of

Band Patching

c) Urgent changes needed to facilitate Budgetary or Legislative constraints.

5. Submission of an Emergency Change does not guarantee the change will be implemented. The emergency change workflow will assess the change for adequate risk, impact, and communication plans. Accountability for risk mitigation resides with the CAB and not Change Management.

H. IT Environment: All environments used for meeting the performance needs of our customers as outlined in the Service Level Agreements. These mirror the environments as applied in application lifecycle management. Environments are listed and defined below:

1. Development: The development environment (dev) is the environment in which changes to software are developed

2. Test: The purpose of the test environment is to allow human testers to exercise new and changed code via either automated checks or non-automated techniques

3. Stage: A stage, staging or pre-production environment is an environment for testing that exactly resembles a production environment. It seeks to mirror an actual production environment as closely as possible and may connect to other production services and data, such as databases.

4. Production: The production environment is also known as live, particularly for servers, as it is the environment that users directly interact with.

I. Maintenance Windows: ISA has a defined standard maintenance window to ensure defined levels of service are being met. All planned outages will be communicated to impacted customers. The two established maintenance windows are listed below:

1. FLHSMV: Weekly on Sunday mornings from 06:00 AM ET until 12:00 PM, excluding patching management.

2. FHP: Weekly on Monday and/or Tuesday mornings from midnight, 12:00 AM to

05:00 AM ET

J. Patching Management/Patching Schedules: The following patching schedules are based on the industry established Patch Tuesday or Update Tuesday, typically the 2nd Tuesday of each month as Wk-0. These are followed by the following weeks Wk-1, used for systems that host development environments, Wk-2, used to apply patching to systems that typically host Test or Stage environment systems and Wk-3 used to schedule patching for systems that host production environment systems.

K. Project Manager: The person responsible for managing a software development or infrastructure project from start to finish (including the submission of changes during the project warranty period).

L. Assignee: The personnel responsible for the work performed toward implementation of the change.

M. Change Requestor: Definition, (responsibility, may fulfill the closure tab – contains the information regarding the implementation end state, success, or failure)

N. Back Out Plan (Roll Back): The plan to remove a change and revert the changed system to pre-implementation condition and functionality.

O. Implementation Test Plan: How will the changed functionality be released, tested, verified and by whom, to ensure the agreed upon change was delivered as agreed.

P. Communication Plan: A plan outlining the method and information needed to be sent to customers or stakeholders of a change.

Q. TRB: Technical Advisory Board – This board service in the capacity of a risk and impact assessment workgroup providing expertise from all work sections within ISA. The group also provides the initial approval for all Normal changes in FLHSMV’s Change

Management.

R. Warranty Period: The warranty period is the time allocated for stabilization of the implemented solution, prior to change control closure. Following implementation. no further changes may be made out of the scope of change management.

III. POLICY

It is the policy that all changes to information technology that may have an impact to FLHSMV, and the services provided to their customers, will go through the Change Management processes defined in this policy. This includes enhancements, bug fixes, maintenance, new software deployment and IT Service changes.

A. Removal or transfer of a service will be classified as a change with the potential to have a major impact.

B. Transfer of a service from the service provider to the customer or a different party will be classified as a change with potential to have a major impact.

C. All requests for change will be recorded and classified, and there will be a documented procedure to record, classify, assess, and approve or acknowledge requests for change.

1. Requests for change classified as having the potential to have a major impact on the services or the customer will be managed using the design and transition of new or changed services process as defined by current governance process.

2. There will be a documented procedure to record, classify, assess, and approve or acknowledge requests for change.

D. There will be a documented procedure for managing and communicating emergency changes.

E. All changes to a service or service component will require a request for change.

F. Requests for change will have a defined scope and workflow.

1. Requests for change will be assessed using information from the Change Management process, Technical Review Board and Business processes.

2. The service provider will provide input to Change Advisory Board (CAB), who will make decisions on the acceptance of requests for change.

3. The CAB decision will take into consideration the risks, potential impacts to services and the customer, service requirements, business benefits, technical feasibility, and financial impact.

G. Approved changes will be developed and tested based on the availability of those environments and resources.

H. All other requests for change to CIs defined in the Change Management policy will be managed using the change management process.

I. A change calendar containing details of the approved changes and their proposed deployment dates will be established and communicated to interested parties. The Change Calendar will be used as the basis for planning the deployment of releases.

J. The activities required to back-out or remedy an unsuccessful change will be planned and, where possible, tested.

1. The change will be reversed or remedied if unsuccessful.

2. Unsuccessful changes will be investigated and agreed actions taken.

K. The Configuration Management Database (CMDB) records will be updated following the successful deployment of changes.

L. The service provider will review changes for effectiveness and take actions agreed with interested parties.

M. Requests for change will be analyzed at planned intervals to detect trends.

1. The results and conclusions drawn from the analysis will be recorded and reviewed to identify opportunities for improvement.

N. The service provider will document and agree with the customer the definition of an emergency change, and there will be a documented procedure for managing emergency changes.

O. Warranty Period: All changes will have a warranty period set to a maximum of two weeks.

Extensions to the Warranty Period may be granted by a CAB voting member. The warranty period is the time allocated for stabilization of the implemented solution, prior to change control closure. The warranty period is used to validate the deployed, in-scope solution.

P. The change requester and or implementer will report the results of the implementation within three days of the scheduled implantation end date. Any change which passes the implementation end date by three days, 72 hours, without the reported implementation results will be indicated Results Unknown and promoted through the workflow to CMDB review.

IV. KEY PERFORMANCE INDICATORS

Goal Key Performance Indicator (KPI) Means

Effectively support business functions

Changes by Business Function Change Management Dashboard All Tickets by Assignment Group

Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)

Change Management Dashboard

Number of CAB (Change Advisory Board) meetings

Governance (number of CAB meetings annually) Weekly accountability.

Create and enhance the

Department's IT infrastructure

Reduce the number of Change Requests with New CI Checked

Change Management Report

Increase the rate of validated CIs in the CMDB

CMDB DashBoard

Reduce the number of CIs with no business ownership association

CMDB Dashboard

Timely deliver and support high quality application development and data management services

Number of changes assessed by the CAB (Change Advisory Board) by (Major Minor) or Workflow Type Normal, Emergency, Standard

Change Management Dashboard All Tickets by Assignment Group Change Request by Category

Monthly Count of Database Changes

Report of all Database Changes by Month over One Year

Average time from registering an RFC with Change Management until a decision on the RFC is reached (Creation to Approval)

SLA Report

Average Time to Implement (Creation to Implementation)

SLA Report

Service downtime reduction Downtime Report

Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)

Change Management Dashboard

Improve customer satisfaction through increasing alternative

(innovative) service delivery methods

Qty of Successful vs Failed changes Report of Change Results

V. ENFORCEMENT/PENALTIES FOR NON-COMPLIANCE

Habitual offenders will be subject to the FLHSMV coaching and disciplinary process.

VI. EXEMPTIONS

Nonapplicable

VII. WAIVERS FROM POLICY

Only the Director or Deputy Director can provide waivers form this policy. Each must be sent to the Service Management Office and filed accordingly.

VIII. REFERENCES

A. IT Infrastructure Library (ITIL) Version 3 B. ITSM Service Management C. ISO/IEC 20000-1:2011(E) Sect 9 Change Management D. Chapter 282 - Communications and Data Processing Sect 282.000 F.S. – Florida

Statutes E. F.A.C. 74-2 - Florida Information Technology Resource Security Policies & Standards F. ISO/IEC 20000-1:2011(en) Sect. 3 – Terms and Definitions G. ISO/IEC 20000-1:2011(en) Sect. 9.2 – Change Management H. ISO/IEC/IEEE 12207:2017 – Systems and software engineering – Software life cycle processes

IX. DEVELOPMENT AND REVISION HISTORY

Version Date Description of Change Revised By

A1 08/31/2013 Original Draft

A2 10/17/2014 Rewrite Language and Scope to align with ISO 20000-2011

Sandy Singleton

A3 12/22/2014 Update Revision Dates and Chiefs Sandy Singleton

A4 05/01/2015 Update to indicate who is responsible for emergency changes, project warranty period.

Lajunia Crowell

A5 06/29/2015 Review and Update Language Sandy Singleton

A6 10/05/2016 Review and Update Language Sandy Singleton

A7 10/26/2016 Reformat for Consistency Sandy Singleton

A8 2/15/2018 Apply new rule to authority, reformat, language updates.

Robert Collins

A9 09/22/2021 Apply new rule to authority, reformat, language and references, updates and clarification, signature page, version clarification

Robert Collins

Note: This document will be re-evaluated annually and as needed via amendment requested through the FLHSMV Change Management Process.

FLHSMV-RFP-031-24, ATTACHMENT B – EXHIBIT 6, Page 1 of 1

FLHSMV-RFP-031-24, ATTACHMENT B - EXHIBIT 6

SITE-ACCEPTANCE FORM

This is to acknowledge that all new equipment listed on the Site Inventory Form installed on _________________________, at site _______________________________, is fully functional/operational.

Are there currently any outstanding issues that were reported to the Florida Department of Highway Safety and Motor Vehicles?

Yes Comments:

No

Please email copy to: MS-ContractMgmtUnit@flhsmv.gov

Thank you.

Print Name: ______________________________

Signature: ______________________________

Date: ______________________________ mailto:MS-ContractMgmtUnit@flhsmv.gov

FLHSMV-RFP-031-24, ATTACHMENT B – EXHIBIT 7, Page 1 of 2

FLHSMV-RFP-031-24, ATTACHMENT B - EXHIBIT 7

SERVICENOW DATA ELEMENTS

Field Description

Incident ID The system-generated unique ID for this incident.

Status Displays the status of the incident. These statuses are available out-of-box:

Pending other You need something from an outside source other than customer or vendor.

Work in progress means work is underway to resolve this incident.

Reject means the ticket is rejected. No resolution at this time.

Resolved There is a resolution, but it has not yet been verified by the customer.

Pending vendor means awaiting action from a vendor.

Pending customer means awaiting action from the customer who reported the incident.

Closed means the ticket is resolved.

Open The incident has been opened but it is not currently being worked on.

Accepted You accept responsibility for the ticket.

Suspended means the ticket is suspended.

Contact The contact person for this incident.

Location The service recipient's location

Affected Service The service affected by the registered issue. Only services the service recipient has a subscription for can be selected.

Affected CI The configuration item (CI) the incident is registered for. Using Fill shows the CIs that are part of the affected service. Other CIs can be entered manually.

CI is operational (no outage)

If selected (set to true), indicates the item is currently operational and there is no outage.

Outage Start A date/time stamp for when the service outage started.

Outage End A date/time stamp for when the service outage ended.

Service Contract The contract covering the affected equipment.

FLHSMV-RFP-031-24, ATTACHMENT B – EXHIBIT 7, Page 2 of 2

Field Description

SLA Target Date The date and time when the next Service Level Objective (SLO) breach will occur.

Title A short description summarizing the incident.

Description A description of the incident in more detail.

Assignment Group

The support group assigned to work on this incident.

Assignee The name of the person assigned to work on this incident. This person is a member of the assigned support group.

Vendor The name of the vendor the incident has been assigned to.

Vendor Ticket This is the number the vendor uses to identify the ticket.

Category The category is inherited from the interaction. Valid entries are Incident or Complaint in the out-of-box system

Area Depending on the selection of a category, a different list appears describing the area of concern for the incident.

Subarea The third level of categorizing an incident.

Impact The impact the incident has on the…