Firm_Experience_.pdf

This is a Firm Experience Qualifications form issued by the City of Palo Alto in conjunction with Request for Proposals (RFP196713) for comprehensive maintenance and tracking services for the City's automated external defibrillator (AED) network. The Palo Alto Fire Department seeks a qualified contractor to perform quarterly on-site inspections of approximately 124 AED units citywide (excluding units assigned to the Palo Alto Police Department and Palo Alto Utilities), semi-annual testing of all current and future AEDs, replacement of expired or defective pads and batteries, provision of loaner units during off-site hardware or software evaluation, and access to a real-time online tracking system for monitoring inspection status and reporting device-specific issues. The contractor must be capable of servicing current AED models manufactured by ZOLL Medical, Physio-Control, and Stryker, as well as any future devices procured during the three-year contract term from July 1, 2026 through June 30, 2029. Maintenance work must be completed during regular business hours (8:00 AM to 5:00 PM), Monday through Friday on non-City holidays, with no AED remaining out of operation longer than 24 hours. Questions must be submitted by March 13, 2026 at 1:00 PM, with proposals due March 27, 2026 at 3:00 PM.

Evaluation criteria include proposal quality (10 points), proposed solution effectiveness (15 points), relevant experience (10 points), cost (10 points), financial condition and stability (10 points), timely performance capability (10 points), prior government agency performance record (15 points), ability to provide ongoing maintenance and services (10 points), and compliance with applicable laws and regulations. Contractors must demonstrate financial stability through audited financial statements, reviewed financial statements for two years, a letter of good standing from a financial institution or certified public accountant, or a current Dun & Bradstreet Business Information Report. Insurance requirements include $1,000,000 minimum limits for general liability, automobile liability, and professional liability per occurrence, workers' compensation and employer's liability coverage at statutory limits, and professional liability including errors and omissions, with all policies underwritten by companies with an AM Best's Key Rating of A-:VII or higher and licensed to conduct business in California. The cost proposal must include all direct costs, overhead, transportation, communications, subsistence, materials, and any subcontracted work, with proposers establishing a "not-to-exceed" amount. The City anticipates awarding a fixed-fee contract with progress payments based on percentage of project completion, and vendors must establish pricing for quarterly maintenance inspections on a per-unit basis. No specific budget ranges or award values are disclosed in the RFP documentation.