Firm_Experience_.pdf

This is a Firm Experience Qualifications form issued by the City of Palo Alto in response to Request for Proposals (RFP196713) for comprehensive maintenance and tracking services for the City's network of automated external defibrillators (AEDs). The procurement covers quarterly on-site inspections of approximately 124 AED units citywide, excluding units assigned to the Palo Alto Police Department and Palo Alto Utilities, along with semi-annual testing of all current and future AEDs. The contractor must service current AED models manufactured by ZOLL Medical, Physio-Control, and Stryker, as well as any future devices procured during the three-year contract term from July 1, 2026 through June 30, 2029. Maintenance work must be completed during regular business hours (8:00 AM to 5:00 PM), Monday through Friday on non-City holidays, with no AED remaining out of operation longer than 24 hours. Questions must be submitted by March 13, 2026 at 1:00 PM, with proposals due by March 27, 2026 at 3:00 PM. Services include replacement of expired or defective pads and batteries, provision of loaner units when devices require off-site evaluation, and access to a real-time online tracking system for monitoring inspection status and reporting device-specific issues.

Evaluation criteria include proposal quality (10 points), proposed solution effectiveness (15 points), relevant experience (10 points), cost (10 points), financial condition and stability (10 points), timely performance capability (10 points), prior government agency performance record (15 points), ability to provide ongoing maintenance and services (10 points), and compliance with applicable laws and regulations. Contractors must demonstrate financial stability through audited or reviewed financial statements for two years, a letter of good standing from a financial institution or certified public accountant, or a current Dun & Bradstreet Business Information Report. Required insurance includes $1,000,000 minimum limits for general liability, automobile liability, and professional liability per occurrence, with all policies underwritten by companies with an AM Best's Key Rating of A-:VII or higher and licensed to conduct business in California. The City must be named as an additional insured on all policies except workers' compensation, employer's liability, and professional insurance. The cost proposal must include all direct costs, overhead, transportation, communications, subsistence, materials, and subcontracted work, with proposers establishing a "not-to-exceed" amount. The City anticipates awarding a fixed-fee contract with progress payments based on percentage of project completion, and vendors must establish per-unit pricing for quarterly maintenance inspections.