FCT Section L Attachment L-1 Past Performance References and Surveys 2024.pdf

SOURCE SELECTION SENSITIVE 693KA7-23-R-00003

ATTACHMENT L-1

PAST PERFORMANCE REFERENCES AND SURVEYS

Part A: Past Performance Summary

Offerors must complete a Past Performance Summary for up to three (and no more than three) Past Performance References in accordance with Section L.8.5.1 using the form provided on Page 2 of this questionnaire.

Submit Past Performance Summaries within Volume V of your proposal by the date and time identified in Section L.5.

The Offeror must complete Part A, which must not exceed three pages in length.

Part A- Past Performance Summary

Block 1: Identification of Prime or Team Member That Performed the Effort

a. Name of Federal Contract Tower (FCT) Prime Offeror:

b. Name and role of entity submitting this Past Performance Reference (e.g., Prime or Subcontractor):

Block 2: Customer and Contract Highlights

a. Customer Name (Agency or Company):

b. Contract Title:

c. Contract Number:

d. Contract Period of Performance (including options): [start date] to [end date or ongoing]

e. Contract Type: (check all that apply)

Fixed Price Cost Plus Fixed Fee Cost Plus Incentive Fee

Cost Plus Award Fee IDIQ/Task Order Labor Hour T&M

Other (specify):

f. Total Contract Value (across maximum period of performance):

g. Portion of contract value (in $) performed by the entity listed in Block 1b:

h. Name of Customer Point of Contact (POC) #1: [the 1st Customer POC to whom Part B will be given]

i. Customer POC #1 Telephone Number:

j. Customer POC #1 E-mail Address:

k. Name of Customer POC #2: [the 2nd Customer POC to whom Part B will be given]

l. Customer POC #2 Telephone Number:

m. Customer POC #2 E-mail Address:

Block 3: Description of Work Efforts Performed or Services Provided

Block 4: Relevance to FCT Requirements (in terms of functional scope and complexity)

Part B: Past Performance Survey

1. Instructions to Offerors:

The Offeror must provide the Past Performance Survey (Part B) to appropriate customer Points of Contact (POCs) for three (3) Past Performance References identified in Part A, Past Performance Summary, above. For Government references, the Past Performance Survey must be provided to two (2) references for each of its past performance examples. The references should include individuals with firsthand knowledge of the Offeror’s performance such as a Contracting Officer (CO), Contracting Officer’s Representative (COR), or Program Manager (PM).

For past performance under contracts not performed for Federal Government entities, such as commercial contracts, the Past Performance Survey must be provided to individuals with duties similar to those of the Government CO and COR.

To aid the person completing the survey, the Offeror (i.e., Contractor) must complete Block 1 of the Past Performance Survey to identify its name and the specific contract being referenced.

The Offeror is responsible for following up to ensure that references submit the Past Performance Survey.

The due date for the completed Past Performance Surveys is the same as the due date for all proposal volumes identified in Section L.5. The Past Performance Survey must be submitted directly by the person completing the survey via email to the Federal Aviation Administration (FAA) CO, identified below in Section 2 of this document.

2. Instructions to the Person Completing the Past Performance Survey:

In order to assess Offerors responding to the FAA’s solicitation for the FAA Contract program, the FAA is seeking past performance information with respect to each Offeror. One of the Offerors has selected you as a Past Performance Reference.

The name of the Offeror, contract title, and contract number are identified on the next page under Block

1. Please correct any information in Block 1 that is incorrect. In the Past Performance Survey, the Offeror is referred to as “the Contractor” relative to its support of your organization.

Please complete Block 2 and provide a rating for areas 1-5 in the Past Performance Survey. Narrative explanations are only requested when a rating of “Marginal” or “Unsatisfactory” is indicated. If a question is not applicable to your contract, please indicate “N” for not applicable in the box provided.

Please sign the completed Past Performance Survey in the final block at the end of the survey and email the survey to the FAA Contracting Officer, Christian Lindsay, at Christian.C.Lindsay@faa.gov no later than 2:00 PM Eastern Time on February 22, 2024 subject line in the submission email should clearly indicate: FCT Past Performance Questionnaire Submission for <Contractor’s Name>. The email message must originate from your Government or Corporate email address, as applicable. If needed, you may receive a follow-up phone call or email to confirm or clarify information.

If you have questions regarding this survey or require assistance, please email inquiries to the CO, as indicated above.

Part B - Past Performance Survey

Block 1: Offeror Information (Completed by the Contractor)

a. Contractor Name:

b. Contract Title:

c. Contract Number:

d. Role on Contract (e.g., Prime or Subcontractor):

e. Period of Performance: [start date] to [end date or ongoing]

Block 2: Reference Information (Completed by the Customer)

a. Name:

b. Name of Organization (Agency or Company):

c. Current Position Title:

d. Role on Referenced Contract (e.g., CO, COR, PM):

e. Length of Time Overseeing Contractor’s Performance: [start date] to [end date or ongoing]

f. Mailing Address:

g. Telephone Number:

h. Email Address:

Please indicate your satisfaction with the Contractor’s performance by placing an “X” to the right of each question in the appropriate block, using the scale provided.

The rating scale is defined as follows:

Table 1. Ratings Definitions Rating / Response DESCRIPTION

Excellent Contractor consistently exceeded requirements and/or customer expectations. The contractual performance was accomplished with few minor problems, for which corrective actions taken by the Contractor were highly effective.

Good Contractor met and sometimes exceeded requirements and/or customer expectations. The contractual performance was accomplished with some minor problems, for which corrective actions taken by the Contractor were effective.

Satisfactory Contractor’s performance met contractual requirements and/or customer expectations. The contractual performance contained some minor problems, for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal

Contractor’s performance did not consistently meet contractual requirements and/or was sometimes below customer expectations. The contractual performance reflect a serious problem, for which the Contractor has not yet identified corrective actions, or the Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Contractor frequently did not meet requirements and/or was often below customer expectations. The contractual performance contains serious problem(s), for which the Contractor’s corrective actions appear or were ineffective.

Not Applicable Does not apply/unable to provide a rating.

In the sections that follow, please provide your assessment of the Contractor’s performance relative to each item by placing an “X” under the rating you feel best describes their performance based on the definitions in Table 1 above.

A. Staffing / Availability of Personnel

A1: Was the Contractor able to provide the planned/required staffing level of Air Traffic Controllers?

Please provide a response based on the percentage of the locations where the Contractor was able to provide air traffic control services during required operating hours in a calendar year across all locations where services were provided (excluding when lack of coverage was outside of the Contractor’s control (e.g., weather event, equipment outage, etc.):

96-100% 90-95% 85-89% 80-84% < 80% N/A

[Excellent] [Good] [Satisfactory] [Marginal] [Unsatisfactory] [Not Applicable]

A2: Contractor’s ability to accommodate extensions in operating hours and increases in air traffic control workload with limited advanced notice:

Excellent Good Satisfactory Marginal Unsatisfactory Not Applicable

B. Quality of Services Provided

B1: Air Traffic Controller staff’s compliance with applicable standards, orders, and procedures:

B2: Extent to which the personnel were qualified and trained to meet the requirements of the assigned facilities/positions:

B3: Effectiveness of oversight provided by the Contractor’s Operations Manager(s):

B4: Responsiveness and performance of the Contractor’s program-level personnel (e.g., Program Manager, etc.):

B5: Quality of contract deliverables submitted by the Contractor:

C. Cost Control and Invoicing

C1: Extent to which the Contractor was able to provide the required services at the proposed prices without cost overruns:

C2: Extent to which the Contractor provided timely, complete, and accurate invoices for the services provided:

D. Business Relations

D1: Extent to which the Contractor worked collaboratively with the customer and was responsive to customer requests:

D2: If part of a team of multiple contractors, the degree to which the Contractor worked collaboratively and effectively with its teammates:

E. Safety Record

E1: Across all locations where the service was provided in the most recent 12-month period, please rate the Contractor’s Air Traffic Safety record (e.g., runway incursions, loss of separation, ATC evaluation results etc.) that were a direct result of the actions or inactions of the Contractor’s ATC personnel:

E3: As average across all locations where the service was provided in the most recent 12-month period, the number of times facilities had to declare “ATC-Zero” as a direct result of the actions or inactions of the Contractor’s personnel:

None 1-3 4-6 7-12 > 12 N/A

[Excellent] [Good] [Satisfactory] [Marginal] [Unsatisfactory] [Not Applicable]

Note: “ATC-Zero” is defined as the total cessation of Air Traffic operations at the facility.

Relative to Parts A through E, please discuss each response for which you indicated M (Marginal) or U (Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

For Government contracts only: At any time, has this contract been partially or completely terminated for default or convenience, or are there any pending terminations?

Yes___ Reason: Default___ Convenience___ Pending Terminations___

No ___

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc.):

Would you do business with this Contractor again? Yes No

If not, please explain:

If there are any additional comments you would like to share, please provide them here:

Signature and Date

Signature Date