24 - SIN 451-1 and 451-2 Domestic Delivery Services SOW

Page 1 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Statement of Work for:

SIN 451-1 & 451-2 – Domestic Delivery Services

TABLE OF CONTENTS

SIN Description

1. Definitions

2. Scope

3. Pricing

4. General Requirements

5. Reporting Requirements

6. Specific Requirements

a. Participation in the Third Party Payment System……………………………………………………… ……………16

b. Participation in the Civil Reserve Air Fleet (CRAF) Program

c. Scope of Work

d. Objectives

e. Time and Date of Delivery

f. Implementation Schedule

g. On-Time Performance

h. Delivery Commitment Guarantee

i. Shipment Tracking/Tracing

j. Proof of Delivery

k. Default Service

l. Designated Service Not Available

m. Items for Shipment

n. Size and Weight Limitation

o. Pickup

p. Delivery

q. Specific Agency Arrangements

r. Attempted Delivery

s. Address Adjustment

t. Adjustment of Shipment Weight

u. Default Weight

v. Customer Service

w. Commercial Forms and Procedures (CF&P)

x. Distribution of Commercial Bill of Lading (CBL)

y. Packaging Requirements

z. Shipping Systems

aa. Training Provided by the Contractor

aa. Assignment of Account Number

bb. Quality Assurance

cc. Accessorial Services and Special Charges

dd. Accessorial Billing Services

ee. Value-Added Services

7. Insurance - Replacement Value and Liability Coverage Requirements

8. Hazardous Material and Dangerous Goods Service

9. Security Requirements

10. Clauses Specific to Domestic Delivery Services P f

Page 2 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

SIN 451 1 and 451 2- DOMESTIC DELIVERY SERVICES

SIN Description:

Federal agencies spent more than $58 million for domestic delivery services during Fiscal Year 2017. The General Services Administration (GSA) has offered domestic delivery services through its GSA Multiple Award Schedules program since 2001, leveraging the Government’s purchasing power by soliciting for domestic delivery services for both express small package, heavyweight, and ground shipments to assist the Government in meetings its delivery needs. Services include, but are not limited to, the following:

Express Same Day

Express Next Day Express 2 Day Express 3 Day Ground Routine Delivery Accessorials

Value-Added Services Reporting

All services necessary to provide domestic delivery services are required.

Typical tasks may include, but are not limited to:

Package pick up

Package delivery

Hazardous material

Package tracking

Special handling

Management reports

Domestic Delivery Service is comprised of two special item numbers:

SIN 451-1, Express Small/Heavyweight Package Domestic Delivery Services, NAICS Code 481112, 484110, 484121 & 484122, OPEN TO ALL SOURCES:

Commercial delivery services for Express Same Day, Next Day, Two Day, and Three Day delivery of extremely urgent letters, small packages, and heavyweight shipments, including any accessorial services, offered to the general public. Contractors may offer any combination of days or weight ranges for either the Express Small Package or the Express Heavyweight Delivery Services. For Express Small Package and Express Heavyweight Delivery Services prices must cover delivery nationwide (CONUS), Alaska, Hawaii, and the Commonwealth of Puerto Rico, in accordance with the Statement of Work. For Express Small Package Services and Express Heavyweight Delivery Services, offers may treat Puerto Rico as a domestic or international shipment as offered commercially.

SIN 451-2, Ground Delivery Services, NAICS Code 484110 & 484122, OPEN TO ALL SOURCES :

Commercial delivery services for Ground day-definite delivery of small package shipments, including any accessorial services, offered to the general public. Ground Delivery Services prices must cover delivery nationwide (CONUS), and prices for Alaska, Hawaii, or the Commonwealth of Puerto Rico, only if offered commercially, in accordance with the Statement of Work. Ground Small Package Delivery Services Offers may treat Puerto Rico as a domestic or international shipment as offered commercially.

The recent addition of the Environmental Protection Agency’s SmartWay Transport Partnership to Schedule 48 vendors identifies energy efficient contractors, suppliers, vendors, available to federal agencies for transportation services needs.

Page 3 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Transport Partnership logos inform the transportation services industry and federal agency customers that our vendors are sustainable in support of Executive Order 13514-Federal Leadership in Environmental, Energy, and Economic

Performance. Our federal agency customers will also be able to use this qualification to show how they are complying with the Executive Order 13514.

The Domestic Delivery services include vendors who offer environmentally sustainable transportation options designed through partnering with the Environmental Protection Agency(EPA) SmartWay Program. The individual performance rankings of these providers may be accessed through the SmartWay program at:http://www.epa.gov/smartway/partnership/performance.htmProcurement officers may optimize the environmental performance of their freight operations by selecting the most efficient providers which meet their needs. This approach will lessen the impact of freight transport on the environment by reducing fuel consumption, greenhouse gases, and other air pollutants.

If you are registered as a SmartWay Carrier, Logistics or Shipper Partner, you are encouraged to indicate that on your proposal. Your status may be verified by accessing the SmartWay listing on the EPA website at:http://www.epa.gov/smartway/partnerlists/partner-list.htm. Note that while SmartWay partnership is encouraged, it is not a requirement in order to be approved under this SIN.

Vendors who are not registered as SmartWay Partners but who are interested in the SmartWay Transport Partnership must go to the Environmental Protection Agency’s website for additional information on how to join:

http://www.epa.gov/smartway/partnership/index.htm

1. Definitions:

Accessorial Services/ Accessorial Charges/Accessorials: Other services charging an additional fee beyond the basic cost to transport the shipment. Typical accessorials, if charged commercially, may include:

administration fees, offloading fees, local shipping or delivery charges, handling fees, or fluctuating fuel surcharges.

Adjacent Loading Area: A pickup or delivery location that is directly accessible from the curb and is no more than 50 feet inside the outermost door.

Business Days: Monday through Friday, except Federal holidays for CONUS (see definition below), Alaska and

Hawaii. For the Commonwealth of Puerto Rico business days are Monday through Friday, except Federal holidays and Commonwealth of Puerto Rico holidays (see definition of Commonwealth of Puerto Rico holidays below).

Civil Reserve Air Fleet (CRAF) Program: A program managed by the Air Mobility Command (AMC) which provides for airlift services in the national and international CRAF segments for the Department of Defense (DoD). The CRAF program is designed to augment military airlift capabilities with commercial aircraft during airlift emergencies, national emergencies or activation of CRAF.

Commercial Bill Of Lading (CBL): A uniquely numbered document used and furnished by the Contractor in its standard commercial practice and used to identify consignor, consignee, origin, destination, commodity description of the shipment, and as the underlying document for billing purposes.

Commercial Forms and Procedures (CF&P): A reference to commercial service bills, invoices and rules used by industry, as opposed to government forms, such as the Government Bill of Lading (GBL).

Commercial Service Guide: A publication issued by a carrier applicable to the general public that describes the

Contractor’s commercial practices such as levels and conditions of service, pickup and delivery commitments, liability provisions, etc.

Commercially: Services offered to the general public by the Contractor as part of its standard commercial practice.

http://www.epa.gov/smartway/partnership/performance.htmProcurement http://www.epa.gov/smartway/partnerlists/partner-list.htm http://www.epa.gov/smartway/partnership/index.htm

Page 4 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Commonwealth of Puerto Rico Holidays: These holidays apply to shipments to and from the Commonwealth of Puerto Rico.

Three Kings Day: (January 6) Good Friday: (changes each year) Puerto Rico’s Constitution Day: (July 25)

Consignee: The person or organization receiving the shipment.

Consignor: The person or organization originating the shipment.

CONUS: All ZIP Codes within the contiguous United States (excluding Alaska and Hawaii), including the District of Columbia (DC).

Delivery Receipt: A listing of all packages being delivered by the Contractor’s tracking number or any other tracking identification number used to track packages that the Contractor offers commercially.

Desktop Delivery: Delivery of a shipment to the desk/work station of the consignee or designated work area.

Desktop Pickup: Pickup of a shipment from the desk/work station of the consignor or designated work area.

Dimensional Weight (DIM Weight): When the charges for a shipment are computed on the basis of volume rather than weight it is referred to as a dimensional or DIM weight shipment. Dimensional weight is calculated by multiplying the length x width x height of each piece in the shipment in inches and dividing by 194 [i.e., (L x W x H)

194].

Door to Door: Pickup of an Express Small Package or Ground Small Package shipment from the consignor and delivery to the consignee.

Envelope: A container used by the Contractor to ship documents weighing up to 8 ounces. Not used for Ground service.

Express Delivery: Small Package or Heavyweight shipments with Express Same Day, Next Day, Two Day, or Three Day delivery service.

Express Same Day Delivery: Express Small Package or Heavyweight delivery service with delivery the same day of pick-up.

Express Heavyweight Shipments: Single and multi package shipments weighing over 150 pounds with Same

Day, Next Day, Two Day, or Three Day Express delivery requirements. The shipper selects the day of delivery the shipment will be delivered. For Express delivery of Heavyweight shipments, the total weight of a multiple package shipment must exceed 150 pounds, and individual packages within the shipment may or may not exceed 150 pounds.

Express Next Day Delivery: Express Small Package or Express Heavyweight delivery service with delivery the next business day after the day of pickup.

Express Small Package Shipments: Extremely urgent letter and small package shipments with Same Day, Next Day, Two Day, or Three Day Express delivery requirements. The shipper selects the day of delivery the shipment will be delivered. For Express delivery of small packages, the total weight of a multiple package shipment may exceed 150 pounds, as long as no single package weighs over 150 pounds.

Express Three Day Delivery: Express Small Package or Express Heavyweight delivery service with delivery the third business day after the day of pickup.

Express Two Day Delivery: Express Small Package or Express Heavyweight delivery service with delivery the second business day after the day of pickup.

Extremely Urgent Letters: A letter is defined by the U.S. Postal Service regulations as a message recorded in or on a tangible object and directed to a specific person or address (39 CFR 310.1 (a) (1) – (7)). A letter will be considered to be “extremely urgent”, without regard to the nature of its contents, and may be transported for others by means other than the U.S. Postal Service if either (1) or (2) are met: (1) the amount charged by a

Page 5 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19 private carrier for delivery is at least $3.00 or twice the applicable First Class postal rate, whichever is greater, or

(2) the letter’s value or usefulness will be lost or greatly diminished if the letter is not delivered within a specified delivery time depending upon the distance traveled (39 CFR 320.6 (a) – (f)).

Federal Holidays:

New Year’s Day Labor Day King’s Birthday Columbus Day Washington’s Birthday Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

The Contractor shall be required to include as a holiday any day designated as a holiday by Federal Statute or Executive Order.

FIPS: Federal Information Processing Standards. Publication 95-1 lists the 4-digit codes for each Federal agency. This publication is available at http://www.itl.nist.gov/fipspubs/fip95-1.htm.

Fiscal Year: October 1 through September 30.

Fuel Surcharge: a fee added to an existing charge to cover rise in costs of gasoline or diesel fuel. A surcharge may be either fixed amount per transaction or an amount calculated as a percentage of the charge. Fuel Surcharges, if charged, must be disclosed in the accessorial chart of the Pricing Proposal.

Industrial Funding Fee (IFF): The IFF reimburses the General Services Administration for the costs incurred in procuring and managing the Transportation, Delivery and Relocation Solution schedule. The IFF is to be built into the pricing offered.

Girth: The circumference of a package measured at the widest point of the package.

Government Cost-Reimbursable Contractor: A Contractor who has been awarded a cost-reimbursement type contract by the Government that provides for payment of allowable incurred costs (to the extent prescribed in the contract) by the agency that awarded the contract.

Ground Small Package: Routine day-definite delivery of small packages (1 to 150 pounds) based upon origin/destination ZIP Code distances. A ground multiple small package shipment may exceed 150 pounds, as long as no single package within the shipment weighs over 150 pounds. Delivery is within 1 to 7 business days depending upon the ZIP Code distance. Remote locations may require longer delivery time than 7 business days. Throughout this Statement of Work Ground Small Package will be referred to as “Ground”.

Ground Small Package Delivery Shipments: Small package shipments receiving delivery based upon origin/destination ZIP Code distances. For Ground day-definite delivery of small packages, the total weight of a multiple package shipment may exceed 150 pounds, as long as no single package within the shipment weighs over 150 pounds. For Ground small package delivery to private residences the maximum single package weight shall be 70 pounds, or the single package weight offered commercially, whichever is greater.

Hazardous Material: A substance or material the Secretary of Transportation determines to be an unreasonable risk to health, safety, and property when transported in commerce, and labeled as hazardous under Section 5103 of the Federal Hazardous Materials Transportation Law (49 USC 5103 USC 5103 et seq.

When transported internationally hazardous material may be classified as Dangerous goods

Hundredweight Pricing: The total weight of a multiple package Express Small Package or Ground shipment multiplied by the applicable hundredweight shipment per pound rate. The hundredweight minimum pricing may vary by the delivery service requested and is normally applicable from weights 100 pounds or 200 pounds and above.

Hundredweight/Rates Per-Pound: This applies to a single or multiple piece shipment pricing at a price per pound for a weight grouping (e.g. 100 – 499 pounds, 500 – 999 pounds), rather than a price for an individual pound. The actual shipment weight is multiplied by the price for the shipment grouping shown on a Contractor’s rate chart that the weight falls into. (e.g. A shipment weighs 250 pounds with a Hundredweight 100 - 499 pounds grouping price of $1.75. The price would be calculated by: 250 pounds shipment weight x $1.75 price = $437.50 the price of the shipment.)

Hundredweight (CWT): This applies to shipment pricing at a price per each hundred pounds (CWT) of shipment weight. The actual shipment weight is divided by 100 to determine the number of Hundredweight units of the shipment. The number of Hundredweight units of the shipment is multiplied by the shipment rate per http://www.itl.nist.gov/fipspubs/fip95-1.htm.

Page 6 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Hundredweight unit shown on a Contractor’s rate chart for the weight grouping that the weight falls into. (e.g. A shipment weighs 350 pounds with a Hundredweight 200 - 499 pounds grouping price of $30.75. The price would be calculated by: 350 pounds shipment weight divided by 100 = 3.5 x $30.75 price = $107.63 the price of the shipment.)

Implementation Period: The period of time between the contract award date and the date the Contractor starts providing service.

Inside Delivery (Express Heavyweight Shipments): Delivery of Express Heavyweight shipments to the receiving/loading dock, the main entrance location, or adjacent loading area within the building, when specifically requested and indicated on the CBL or electronic CF&P by the government agency.

Inside Pickup (Express Heavyweight Shipments): Pickup of Express Heavyweight shipments from the receiving/loading dock, the main entrance location, or adjacent loading area within the building, when specifically requested and indicated on the CBL or electronic CF&P by the government agency.

Length: The longest side of a package.

Length And Girth Combined: The measurement of a package obtained by adding the length of the package to the girth of the package.

Letter Pack: A container, same as an envelope, used by the Contractor to ship documents weighing up to 8 ounces. Not used for Ground service.

Level 1 Data: Standard commercial transaction data which includes the total purchase amount, the date of purchase, the merchant’s name, city/state, debit/credit indicator, date charge/credit was processed by the contractor; contractor processing/transaction reference number for each charge/credit

Level 2 Data: Adds additional data to Level 1 data about each purchase which includes merchant category code, sales tax amount, accounting code, merchant TIN, minority/women owned business codes, 1099 status and merchant zip code

Level 3 Data: Full line-item detail in addition to the data in Level 2 which includes unit cost, quantities, unit of measure, product codes, product descriptions, ship to/from zip codes, freight amount, duty amount, order date, discount amount, and order number

Manifest: Listing of packages shipped.

OCONUS: Any country, state or possession outside of and excluding: the lower 48 states and the District of Columbia (DC)

Next Business Day: The business day following the day of pickup.

Pack/Pak/Pouch: A container used by the Contractor for smaller flat, unbreakable items, such as large reports, promotional material, legal or bulky documents. Charges are based upon the weight of the container. Not used for Ground service.

Point of Contact (POC): A person designated by the customer agency to handle contract administration at the task/delivery order level.

Private Residence: A home or a place of dwelling that includes those businesses operated out of a home. For

Ground delivery to private residences the maximum single package weight to be delivered shall be 70 pounds, or the maximum single package weight offered commercially, whichever is greater. Packages delivered to private residences shall be left in a safe area protected from weather or delivered to an alternate address (e.g. with a neighbor), if that is authorized.

Second Business Day: The second business day following the day of pickup.

Shipment: A single piece or multiple pieces, tendered to a Contractor by one consignor at one place at one time, for delivery to one consignee at one place on one bill of lading or commercial form.

Shipper: The originator of a shipment, also known as the consignor.

Skid: A platform used to elevate and transport single or multiple packages.

Small Package: For Express Small Package delivery services, Letter/Envelope, Pack, Pak, Pouch, and small packages weighing from one pound up to 150 pounds. For Ground service, small packages weighing from 1 pound up to 150 pounds. Shipments can be priced based upon Dimensional Weight; see definition for Dimensional Weight.

Third Business Day: The third business day following the day of pickup.

Page 7 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Transit Time: The number of business days, after the day of pickup, used to deliver a Ground shipment. The number of business days can be from 1 to 7 business days (or more for remote locations), depending upon the origin/destination ZIP Code.

Transportation Control Number (TCN): A 17-digit alpha-numeric designator used by the DoD that is applied to each package or shipment to identify a shipment.

Value Added Services: Services offered to the Government, by the Contractor, that are generally not offered commercially. These services may be offered by the Contractor in addition to the basic commercial services.

These contract services are offered at the option of the Contractor.

Value Added Network (VAN): A telecommunications network used as an interface between an agency and the Contractor which electronically exchanges information through Electronic Data Interchange (EDI) network services and network-related services.

Weight Break: A list of weights or weight ranges which are used to calculate the cost to transport a shipment at that weight or weight range.

2. Scope:

The Contractor shall:

(1) Provide a full range of services necessary to satisfy ordering agencies’ domestic delivery requirements.

The Government is seeking services that industry normally accords to commercial customers.

(2) Be capable of providing services for ordering agencies with multiple organizational levels and geographic locations nationwide as specified in the Scope of the Contract clause.

(3) Be capable of handling multiple task orders simultaneously.

3. Pricing:

GSA seeks pricing based on commercial practices. Prices should be discounts off the offeror’s commercial rates that may or may not include labor rates for driver services, origin & destination services, equipment, transportation services and storage. Discounts should also be offered for any commercial/government tariff discounts, materials, insurance and any accessorials (other direct costs). Prices must meet the stated Service Contract Act and resultant wage determination requirements.

- Proposed Pricing shall be inclusive of the Industrial Funding Fee (IFF).

The Offeror shall provide in its pricing proposal pricing charts in substantively the same format as those provided below:

SIN 451-1, Express Small Package and Heavyweight Delivery Services

Service Offered

Commercial Price

Most Favored

Customer Price

GSA Price

Discount % Off Commercial

Price

EXPRESS SMALL PACKAGE DELIVERY SERVICES – SIN 451-1

Express Same Day Delivery Service -- Small Package

Next Flight Out/First Available

Flight Ground Transportation

Other (State Time Delivery)

Express Next Day Delivery Service -- Small Package

8:00 a.m.

9:30 a.m.

Page 8 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

10:30 a.m.

12:00 Noon

3:00 p.m.

Express Two Day Delivery Service -- Small Package

4:30 p.m.

5:00 p.m.

End of Business Day Delivery

Express Three Day Delivery Service – Small Package

4:30 p.m.

Page 9 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

SIN 451-1, Express Small Package and Heavyweight Delivery Services

Service Offered

Commercial Price

Most Favored

Customer Price

GSA

Price Discount %

Off Commercial

Price

EXPRESS HEAVYWEIGHT DELIVERY SERVICES – SIN 451-1

Express Same Day Delivery Service -- Heavyweight

Next Flight Out/First Available Flight

Ground Transportation

Express Next Day Delivery Service -- Heavyweight

8:00 a.m.

9:30 a.m.

10:30 a.m.

12:00 Noon

3:00 p.m.

4:00 p.m.

5:00 p.m.

Express Two Day Delivery Service --

12:00 Noon

4:00 p.m.

5:00 p.m.

End of Business Day Delivery

Express Three Day Delivery Service --

3:00 p.m.

4:00 p.m.

Page 10 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

5:00 p.m.

Other (State Time Delivery)

SIN 451-2, Ground Small Package Delivery Services

Most GSA Price Favored Commercial Customer Discount %

Service Offered Price Price Off

Commercial

Price

GROUND SMALL PACKAGE DELIVERY SERVICES – SIN 451-2

Ground Small Package Delivery Service

SINS 451-1 and 451-2, Accessorial Services and Special Charges

Service Offered Commercial Price

Most Favored Customer

Price

GSA Price

% off Commercial

Price ACCESSORIAL SERVICES AND SPECIAL CHARGES – SIN 451-1 and SIN 451-2

Increased Liability Coverage ______

Saturday Pickup and Delivery ______ %

Service

Sunday Pickup and Delivery Service

Collect on Delivery (COD) _____

Service %

Hold for Agency Pickup _____

Hazardous Material and Dangerous Goods Service _____

Inside Pickup and Inside Delivery for Express Heavyweight

Shipments

Additional Accessorial Services (itemize each)

Page 11 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

SINS 451-1 and 451-2, Accessorial Billing Services

Service Offered Commercial Price

Most Favored Customer

Price

GSA Price % off Commercial

Price

ACCESSORIAL BILLING SERVICES – SIN 451-1 and SIN 451-2

Address Correction %

Invalid or No Account Number

Rebilling ______

Credit Card Decline Fee

Return Shipment _____

Additional Accessorial Services _____ (itemize each)

4. General Requirements.

a. The Contractor shall ensure that its firm and staff maintain any generally required professional certification, accreditation, license, bond, and proficiency relative to their area of expertise. The Contractor shall retain documentation of such records. The Government will not pay for expenses to meet this requirement.

b. Service level agreements may be proposed at the task order level to the extent the terms of such agreements do not conflict with the terms and conditions of this Schedule (see paragraph (s), Order of Precedence of Clause 52.212-4) and can be used in conjunction with the paragraph C.43, I-FSS-60, Page 12 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

ERFORMANCE INCENTIVES. Service level agreements may also be negotiated with ordering agencies. An informational copy of service level agreements shall be provided to the GSA Contracting Officer at onthego@gsa.gov within 5 business days of execution.

5. Reporting Requirements.

a. The Contractor shall:

(1) Provide all reports (web based, electronically, hardcopy or as requested) on contract usage that it offers commercially.

(2) Provide all information for transactions paid by all forms of payment, including, but not limited to, the Government Purchase Card in all reports

(3) Provide Government agencies with standard commercial and custom reports as requested. This includes, but is not limited to, services ordered, number of transactions, price, shipping history, weight of shipments, returns, accessorials, etc. The Contractor shall identify commercial reports that are available to enhance an agency’s ability to manage its domestic delivery services. Reports should be available on a monthly, quarterly and yearly basis, and have the ability to roll up data at an aggregate level for the agency.

(4) Provide the GSA Contracting Officer with a quarterly report, electronically, that details each ordering agency’s domestic delivery expenditures for the given report period, and provide a cumulative total across all agencies serviced, by type of service ordered for the fiscal year report period. Please note, the Government operates on a fiscal year basis of October 1 through September 30 of each year. The report is due by the 30 th calendar day after the end of each report period, as indicated below:

Service Provided Between Services Report Due to GSA By

January 1 and March 31 April 30

April 1 and June 30 July 30

July 1 and September 30 October 30

October 1 and December 31 January 30

b. Electronic Submittal. The information shall be provided in an electronic commercial format readable in Microsoft Excel 2003, SP-2 and e-mailed to 1) the Contracting Officer; 2) Transportation.Programs@gsa.gov; and 3) onthego@gsa.gov

The Title of the Email must state:

1) the Contract Number;

2) Your Company’s Name;

3) The Special Item Number (SIN); and

4) The words “Quarterly Transportation Domestic Delivery Report, by Agency”;

Please note, GSA envisions moving to a web-based reporting mechanism to standardize and simplify reporting requirements and may, at GSA’s option, require reports be filed through an automated reporting tool provided by

GSA.

c. Data Fields. The minimum data fields to be reported are:

Type of Service Agency

Number of Transactions*

(List by type of Service Ordered)

Dollar Value of Transactions*

(List by type of service ordered) mailto:onthego@gsa.gov mailto:Transportation.Programs@gsa.gov mailto:_onthego@gsa.gov

Page 13 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Accessorial Services Description Agency

Number of Transactions*

(List by type of Service Ordered)

Dollar Value of Transactions*

(List by type of service ordered)

* NOTE: Each individual accessorial is also considered a “type of service” ordered. For each accessorial charge, identify and name the accessorial and list the total number of accessorials used and the total dollar amount for each accessorial used during the period reported.

d. Failure to Submit Reports. The failure to submit a report in two (2) consecutive quarters and or three (3) of four (4) quarters may result in negative evaluation when considering performance rating for renewing options and may result in termination of the Contract. Contractors with contracts on file for this SIN are required to submit a report even if no services were provided during the quarter.

e. Fraudulent Use: The contractor shall provide the GSA Contracting Officer a quarterly report listing any suspected fraudulent use of the Transportation, Delivery, and Relocation Solutions Schedule 48 by authorized or unauthorized users (e.g. using the TDRS schedule for personal use vs. official government purposes). Contractors may report suspected fraudulent use to the GSA Contracting Officer at any time.

The information shall include, at a minimum, the agency, account number, name and address of account, point of contact and phone number for the account, shipping and billing information including the sender and recipient, origin and destination addresses, and proof of delivery. The contractor shall provide the relevant information and the reason why it suspects fraudulent use of the Government account number, including names, dates, phone numbers, origin and destination information for suspected shipments, billing and payment information, and any action taken by the Contractor.

f. Customized Reports:

(1) The Contractor, if offered commercially, shall provide upon request of the government agency, customized reports on service performed under this contract.

(2) The specific data elements of the report will be outlined in the Task Order.

g. GSA Contracting Office:

From time to time, the GSA Contracting Office may require and the Contractor shall provide agency-specific data on the contract services provided (e.g., number of transactions per service, associated sales, etc.) to respond to Congressional, policy, management or OMB inquiries about a specific agency(ies). This is separate from the reporting requirements in the fourth bullet of subparagraph (4) entitled General Requirements.

Section (4) entitled General Requirements.

Data & Business Intelligence

As one of its primary objectives, the Government expects to utilize business intelligence to improve business processes related to domestic delivery services. Business intelligence includes the collection of comprehensive transaction level data as well as the analysis required to support managerial and operational decisions.

Detail related to business intelligence, including types of reports to be provided, is detailed below. GSA, as the procuring body, shall be provided access to all transactional and summarized agency data and reports as part of the mandatory reporting requirements. All delivered data and reports shall be the property of the Government.

The Contractor shall provide Data and Business Intelligence services that meet the minimum service requirements described in Table I. Contractors are also encouraged to propose additional solutions that will

Page 14 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Government to meet its business intelligence objectives and to partner with the Government to achieve greater efficiencies and taxpayer savings.

Table I Minimum Data Service Requirements

Ref ID Description

SR1 All data provided to the Government shall be cleaned and validated by the Contractor according to commercial best practices, and shall contain a level of integrity and consistency to ensure the ability to compare datasets and reports delivered over the life of the contract.

SR2 All reports and datasets provided as part of the Multiple Award Schedule (MAS) shall include all shipments made by Federal agencies. Contractors shall provide a flag or an account number mapping file along with all datasets and reports to allow the Government to identify those shipments which were sent through the MAS.

SR3 Provide a monthly report or file which includes all detailed Level III data for Government shipments. The reports would be due by the 15 th calendar day after the end of each report period (i.e. January data is due February 15th), or on a day of the month in accordance with standard commercial practices. The list of fields required in this report is provided in Table II.

SR4 Provide access to an online reporting tool which allows the creation of queries of usage history on an as-needed basis by authorized users at the office, agency and GSA contract management level.

SR5 Provide access to an electronic tool which allows shippers to view and generate reports on inbound shipments, as commercially available.

SR6 Provide access to all reports and data in an electronic format easily readable utilizing Microsoft Excel or Microsoft Access software (includes file types such as Comma Separated Values, or CSV, files).

SR7 The Contractor shall work with GSA technical personnel or authorized GSA contractors to develop the exact format and mechanism to be used to transmit data (i.e. secure file transfer protocol) and reports in a way that complies with Government security requirements

SR8a-x Specify any additional reporting services that are within the capabilities of the Contractor and may meet any additional needs of agencies not described above.

Report Definition

As described in Table I, SR3, the following shipment-level report will be provided to the GSA Contracting office on a monthly basis:

Table II Shipment-level Report Fields

Category Field Notes

Agency Information Agency Account Number

Account Hierarchy / Grouping information

May be one or multiple fields depending on the methodology the Contractor utilizes to create account number hierarchies

Contractor Shipper Customer Number

Vender Payer Customer Number Invoice Information

Program Flag

A flag indicating if the line-item was shipped through the MAS program, the DDS program, or any other government program or contract

Invoice Date Invoice Number

Shipment Unique Identifier

The unique identifier used for this shipment.

Page 15 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Delivery Service

Package Type i.e., Pak, Tube, Contractor Box, Customer Packages, etc

Payment Type i.e., Credit Card, bill shipper account, etc

Currency All amounts should be in USD

Shipment Characteristics

Ship Date Delivery Date Delivery Time Tracking Number Package Quantity in shipment Entered Weight Weight as entered by shipper

Bill Weight Weight as charged by Contractor

Zone Contractor zone for the shipment

Service Level Commitment i.e., Mon - Fri 8:30am

Shipper Information Shipper Name Shipper Company Shipper Address 1 Shipper Address 2 Shipper Address 3 Shipper City Shipper State Shipper Zip / Postal Code Shipper Country

Cost Information Total Invoice Amount

Shipment Cost

The shipment cost exclusive of Accessorials, rebates, etc.

Discount Amount Rebate Amount Duties & Taxes Amount Accessorial / Surcharge Amount

Receiver

Information POD Recipient

The person receiving / signing for the shipment

Receiver Name Receiver Company Receiver Address 1 Receiver Address 2 Receiver Address 3 Receiver City Receiver State Receiver Zip / Postal Code Receiver Country

Other Information Reference Notes

Electronic Airbill?

Yes / no flag indicating if the shipment airbill was created electronically

Package Dim Length Package Dim Width Package Dim Height

Other Package Dim information

Other dimensional information captured by the Contractor

Proof of Failure Cause

Page 16 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Proof of Failure Category accessorial Accessorial information can be provided as a separate relational table, or as multiple fields located at the end of the core data table.

If information is provided as a separate table, the table shall include a unique identifier to allow the Government to “tie”

Accessorial information to shipment

Accessorial Description information

The total Accessorial amounts shall sum the “Accessorial / Surcharge Amount” in

Accessorial Amount the Cost Information category

6. Specific Requirements:

a. Third Party Payment System

To participate in the GSA Multiple Award Schedule Program for SINs 451-1 and 451-2, awarded contractors must be enrolled in GSA’s third party payment system, PayPort Express.

PayPort Express is a completely automated web-based application designed specifically to streamline the audit, approval and payment processes associated with transportation-related expenses PayPort Express provides the ability to:

Receive Bills of Lading (BL) from agency customers

Receive invoices from TSPs on behalf of the agency customers

Make payment to TSPs for customer-approved invoices on behalf of the agency customers for shipments invoiced

Provide reporting and supply chain business intelligence on transportation program spending

PayPort Prepayment Audit Functions

PayPort Express:

Qualifies as a certified pre-payment audit process;

Performs pre-payment audits to ensure that invoices meet all payment criteria before they are entered into the system;

Establishes a full audit trail of actions taken to further help enforce department and agency policies and comply with regulatory requirements;

Initiates payment once audits are passed;

Dramatically reduces processing times by getting payments to TSPs faster; and

Improves relationships between TSPs and agencies by ensuring quick, reliable payment.

Even if otherwise qualified, multiple award schedule contractors that are not enrolled in PayPort Express will not be eligible to transport small packages under the terms and conditions of this SOW.

Awarded Contractors providing services for SINs 451-1 and 451-2 are required to be enrolled and utilize PayPort Express. Enrollment procedures can be found at the PayPort Express website.

Federal agencies (and other eligible organizations) have the option to participate, however all awarded contractors for these SINs are required to join. Awarded contractors must use PayPort Express for those services performed for the Federal agencies (and other eligible organizations) that have opted to participate in the PayPort Express. Awarded contractors can obtain additional PayPort Express information from the PayPort Express website.

All awarded contractors operating under this SOW are strongly encouraged to submit their invoices electronically through PayPort Express.

http://www.gsa.gov/portal/content/294209 http://www.gsa.gov/portal/content/294209 http://www.gsa.gov/portal/category/101771

Page 17 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

Vendor Invoice Procedures

The preferred method of submitting invoices to PayPort Express is using EDI 210 or XML. Other available methods include (a) creating an invoice from an order; or (b) copying an existing invoice with similar information and uploading it to PayPort Express. If these options are unavailable, then invoices may be manually created in PayPort Express. The steps for creating a manual invoice can be found in the PayPort Express Quick Reference Guide, Creating Invoices Manually.

b. Participation in the Civil Reserve Air Fleet (CRAF) Program:

In order to receive a contract award (FOR SIN 451-1) under this solicitation, an offeror shall be a participant in the Civil Reserve Air Fleet (CRAF) Program or be ineligible for CRAF (See Clause L-FSSFBGT-723 REQUEST FOR INFORMATION ON THE CRAF PROGRAM OR CERTIFICATE OF TECHNICAL INELIGIBILITY). Contractor participation in the CRAF Program is formalized in a contract with the Air Mobility Command (AMC), Department of Defense. A CRAF participant must make a minimum commitment as set forth in the AMC contract.

Contractors who receive a certification of CRAF technical ineligibility or are not eligible to join CRAF (have no aircraft) may receive a contract award under this solicitation. A CRAF ineligible Contractor (to include Contractors who do not own aircraft), when using aircraft other than its own, must use or subcontract with CRAF carriers. Failure to do so will justify termination of this contract.

DOD will negotiate blanket purchase agreements (BPAs) for DOD shipments. In order to receive a BPA, an offeror shall be a U.S. registered air carrier operating aircraft under authority of Federal Aviation Regulations, part 121, and possess a current operating certificate issued by the FAA pursuant to Federal Aviation Regulations, part 121.

Additionally, offerors must either;

(1) Be under contract to the Air Mobility Command (AMC) committing at least 25% of the offeror's fleet to the Civil Reserve Air Fleet (CRAF) and must maintain this status for the duration of the contract award under this solicitation (the offeror's "fleet" is defined here to include only those aircraft listed on the offeror's part 121 operating certificate and determined by AMC to be eligible for long range international service in the (CRAF); or

(2) If none of the offeror's aircraft are determined by AMC to be eligible for long range international service in CRAF, then the offeror must be under contract to AMC committing at least 15% of the offeror's aircraft eligible for domestic cargo or short range international cargo service in the CRAF;

or

(3) Be under contract to AMC committing at least 5 B767 aircraft or the aero medical evacuation segment of CRAF.

c. Scope of Work:

(1) For Express Small Package and Express Heavyweight Delivery Services, the Contractor shall provide service coverage to 95% of all ZIP Codes located in CONUS, Alaska, Hawaii, and the Commonwealth of Puerto Rico as defined by the U.S. Postal Service ZIP Code Directory, or to all the ZIP Codes provided commercially, whichever is greater. For Express Small Package Services and Express Heavyweight Delivery Services, Puerto Rico may be treated as a domestic or international shipment, as offered commercially.

(2) For Ground Delivery Services, the Contractor shall provide service coverage between 95% of all ZIP Code addresses located in CONUS, as defined by the U.S. Postal Service ZIP Code Directory or the maximum number of ZIP Codes provided commercially, whichever is greater. If offered commercially, the Contractor for Ground Delivery Services shall provide service coverage to those ZIP Code addresses located within Alaska, Hawaii, and the Commonwealth of Puerto Rico, as defined by the U.S. Postal Service ZIP Code Directory that are provided to their commercial customers and between CONUS and those ZIP Codes located in Alaska, Hawaii, and the Commonwealth of Puerto Rico that are provided commercially. For Ground Delivery Services, Puerto Rico may be treated as a domestic or international shipment, as offered commercially.

Page 18 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

(3) The Contractor is not required to provide pickup or delivery service to Post Office boxes, Army Post Office (APO) or Fleet Post Office (FPO) addresses. This exception does not apply to deliveries made by the United States Postal Service.

(4) Contractors may offer any combination of days or weight ranges for Express Small Package and Express Heavyweight services.

(5) The Contractor shall provide pickup and delivery service to government facilities, commercial addresses, and private residences.

(6) The Contractor shall provide services under this contract in accordance with the Private Express Statutes and 39 Code of Federal Regulations, Chapter 1, Parts 310 and 320.

(7) The Contractor shall use their commercial terms and conditions as stated in their Commercial Service Guide in providing services under this contract, to the extent that they do not conflict with the terms and conditions of this contract.

d. Objectives:

The Domestic Delivery Services contracts are designed to provide quality Express Small Package, Express Heavyweight, and Ground Small Package pickup and delivery services to the government;

reduce administrative costs; obtain data on shipments for contract management; and infuse commercial practices to the maximum extent possible.

e. Time and Date of Delivery:

(1) For Next Day and Two Day Express Small Package delivery, the Contractor shall deliver extremely urgent letters in accordance with the provisions of the Private Express Statutes (Title 39 Code of Federal Regulations, Subchapter E, Parts 310 and 320). If the delivery requirement provisions of 39 CFR 320.6(b) do not apply to the extremely urgent letter shipment, the Contractor shall deliver extremely urgent letters the next business day or second business day, as offered commercially.

(2) For all other Express Small Package, Express Heavyweight, and Ground shipments, the Contractor shall deliver small packages, heavyweight shipments, and Ground shipments at the delivery times for the service selected, as offered commercially.

f. Implementation Schedule:

(1) After the issuance of a Task/Delivery Order or BPA, the Contractor, if requested by the agency, shall contact the agency point of contact to discuss implementation procedures.

(2) If requested by the agency, the Contractor shall meet with Agency representatives at a time and location designated by the point of contact to review agency requirements.

(3) The Contractor shall establish individual shipper accounts as stated in the Task Order.

g. On-Time Performance:

The Contractor shall provide a minimum level of 95% on-time performance for all shipments, or the level of on-time performance for all shipments provided to their commercial customers, whichever is greater.

h. Delivery Commitment Guarantee:

(1) The Contractor, for Express Same Day, Next Day, Two Day, or Three Day delivery of extremely urgent letters, small/heavyweight packages, and Ground delivery of small packages (if offered commercially), shall meet the delivery commitment for each service proposed or the service shall be at no cost to the Government for the services ordered.

(2) The Contractor, for Ground, shall provide the shipper a method (internet, telephone, or other means) to obtain the number of days transit time for each shipment in order to determine the day of delivery for the money back guarantee.

(3) If the accessorial services for Saturday Pickup and Delivery or Sunday and Holiday Pickup and Delivery for Express Same Day, Next Day, Two Day, or Three Day delivery of extremely urgent letters, small/heavyweight packages, and Ground delivery of small packages (if offered commercially), are requested and the delivery commitment is not met, then the cost for the transportation charges shall be at no cost to the Government. The other accessorial services if requested on the CBL or electronic CF&P, and if performed, may be billed.

Page 19 of 27 Transportation, Delivery and Relocation Solutions (TDRS) Solicitation FBGT-GG-050001-B Refresh 19

i. Shipment Tracking/Tracing:

(1) The Contractor shall provide the shipper or the receiver of the shipment the ability to track/trace all shipments from the date and time of pickup at origin to the date and time of delivery at destination.

(2) The Contractor’s tracking/tracing system shall be able to trace all shipments by the Contractor’s unique identifying CBL number or as offered commercially.

(3) Tracking/tracing information shall include all the information provided commercially.

(4) The Contractor shall update its tracking/tracing system with shipment status information at least once each day or the same number of times it updates its system for commercial customers, whichever is greater.

j. Proof of Delivery:

The Contractor shall provide proof of delivery in the same manner they provide to their commercial customers.

k. Default Service:

(1) If the shipper does not indicate on the CBL or electronic CF&P for Express Same Day, Next Day, Two Day, or Three Day delivery of extremely urgent letters, small packages, and Express Heavyweight shipments, the delivery service required, the Contractor shall provide the default service level as offered commercially. The customer shall be charged the contract rate for the service provided. Default service must comply with 39 CFR 320.6(b).

(2) Ground shipments do not have a default service.

l. Designated Service Not Available:

(1) When the delivery service requested is not available for Express Same Day, Next Day, Two Day, or Three Day delivery of extremely urgent letters, small…