Attachment-1_PWS_DRAFT.pdf

Custodial Services PWS

FA9301-17-R-0002

Attachment 1

PERFORMANCE WORK STATEMENT

for

CUSTODIAL SERVICES

Edwards AFB, Air Force Research Laboratory and Air Force Plant 42, CA

1 March 2017

Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Services Summary 13

3.0 Government Furnished Property and Services 16

4.0 General Information 18

5.0 Environmental Requirements 25

6.0 Appendices 28

Appendix A, AF Custodial Standards and AFCOLS Level of Service 29

Appendix B, Estimated Square Footages and Cleaning Level 40

Appendix C, Floor Plans and Maps 49

Appendix D, Buildings Requiring Security Clearances/Badges Flight Line Driver Permits and Special Requirements 50

Appendix E, Employee Statement Form 52

Appendix F, Contractor Full-Time Equivalent Reporting 53

SECTION I

1.0 DESCRIPTION OF SERVICES. The contractor shall provide all management, vehicles, tools, equipment, products, materials, supplies and labor necessary to ensure that custodial services are performed at Edwards AFB (EAFB), Air Force Research Laboratory (AFRL) and Air Force Plant 42 (AFP42) in a manner that will maintain a satisfactory facility condition and present a clean, sanitary, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide all restroom and centrally located trash liners, and replenish soap and paper products in all restrooms and buildings identified in Appendices A and B, in order to meet the requirements of this Performance Work Statement (PWS) and the Services Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level.

Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps (which will be available at contract inception). All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force standards, instructions, and commercial practices.

1.1 Facility Cleaning Services.

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions as applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, walk-off mats, rugs and other easily moveable items shall be moved to maintain floors underneath these items and items returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use high efficient vacuum cleaners that offer high airflow, high efficiency HEPA filtration and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed.

All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, walk-off mats, rugs and other easily moveable items shall be moved to maintain floors underneath these items and items returned to their original and proper position after cleaning.

1.1.3 Vacuum/Sweep/Damp Mop Raised Floors. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate and then damp mopped. Raised floors will not be wet mopped. Damp mopped floors shall be clean and free of dirt, debris, dust, standing water to include: baseboards, corners, and wall/floor edges shall also be clean.

1.1.4 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease, grime and dust. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.5 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats.

Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.6 Trash Collection/Removal (Centralized Locations). Building occupants shall place trash in plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized containers. The contractor shall collect and dispose of all trash from these centralized locations and install new plastic trash bags in the containers. The centralized trash containers shall be free of odors and visible dirt. The contractor is not responsible for replacement of individual desk side or non-centralized container plastic trash bags.

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Shower floors, walls and grout shall be free of all film, spots, mildew and detergent/soap buildup.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out.

Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected.

Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms, to include feminine product disposal bins, shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis) Periodic Cleaning Services will be coordinated, in advance, with the facility manager for access to all rooms. All Periodic services will be performed after normal duty hours (0700- 1600 hrs).

1.3.1 Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 Emergency Floor Service and One Time Cleaning. Performed on an as needed basis under CLIN 0020 as appropriate. Floor services will be performed in accordance with PWS

1.3.1 and 1.3.2 requirements. Other one time cleaning services will be performed as agreed upon by both parties. Emergency floor cleaning and sanitizing will be required in any area that has received spills, weather events, other floor damaging events including human bodily fluids/waste, within 1 hour after notification.

1.4 Special Services Cleaning Requirements: Child Devepolment Center, School Age Programs and Youth Activity Centers.

1.4.1 Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI34-248 Child Development Centers, summarized below and Appendix A.

Kitchen areas are not part of the contractor’s responsibility for cleaning. Edwards AFB CDC hours of operation are 0615-1800 Monday through Friday and 1000-1700, one Saturday each month. During the Saturday hours of operation, building utilization will be approximately 50% of the total square footage specified in Appendix 2. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

Cleaning and sanitizing will be required in any area that has been soiled due to vomit, urine or human waste within 1 hour after notification.

1.4.2 Special Clearance Requirements: Child Development Center and Youth Activity Center.

1.4.2.1 In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care Services,” a Criminal history background check will be initiated and completed for each contractor employee before being allowed to work in the Child Development Center and Youth Activity Center. The 412 Civil Engineering Group (CEG) Security Manager shall initiate, receive and maintain all background checks. All results shall also be maintained by the CDC Director and contractor. The following steps are required and included in processing the background check.

1.4.2.1.1 An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) will be completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

1.4.2.1.2 A State Criminal History Repository Check (SCHR) will be requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed NACI is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1)

1.4.2.1.3 A National Agency Check with Inquires (NACI) will be requested for each individual.

A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI).

If the results of the NACI are not completed within six months, follow-up action must be conducted and documented until the NACI is completed. (AFI 34-248, 5.3.1/5.3.2)

1.4.2.1.4 Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) must be completed for all contract workers every 5 years. (AFI 34-248, 5.3.2) Contractor is required to insure re-verification is completed in a timely manner prior to expiration.

1.4.2.1.5 All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, 5.3.3)

1.4.2.2 Criminal Background History Check Procedures. Contractor’s management personnel shall contact their assigned 412 Civil Engineer Squadron (CES) Program Manager (PM), located in Bldg 3500, to schedule an appointment with the 412 CEG Security Manager to initiate this process.

1.4.2.2.1 The contractor employee and supervisor shall meet with the 412 CEG Security Manager located in Bldg 3500, to complete AF Form 2583 (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

1.4.2.2.2 Each individual will be required to complete an Electronic Questionnaire (eQIP) on the Office of Personnel (OPM) website, this may be accomplished at any location with internet access and a printer, including the Base Library, Bldg 2665. 412 Test Wing Information Security (412 TW/IP) will notify the individual via email when to complete eQIP and where to go to complete fingerprints. If the individual desires a copy of their completed eQIP, then it must be accomplished by the individual when directed to do so in eQIP. Contractor employees and their supervisor shall go to Bldg 2430, 412 TW/IP for fingerprinting. 412 CEG Security Manager will notify the PM upon receipt of the investigation results who in-turn will advise the contractor.

An unfavorable or derogatory NACI report would be inclusive of, but is not limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, a violent crime, or a derogatory financial report. 412 CEG Security Manager shall identify all report results whether favorable, unfavorable or derogatory to the PM to pass onto the contractor, CDC and Youth Director. No contract employee shall be allowed access into the CDC or Youth facilities or areas with an unfavorable or derogatory NACI report.

1.4.2.2.3 The contractor shall initiate and complete a State Criminal History Repository (SCHR) check on all contract employees working around children. Guidance for requesting SCHR checks is located in DODI 1402.5, Enclosure 8, State Information. The contractor is responsible for any costs associated with the SCHR background check.

1.4.2.2.4 The contractor shall maintain a copy and provide a copy of SCHR, from all the states the employee has resided in during the last five years, to the CDC and Youth Director. NOTE:

Only required if a completed NACI is not on file (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1).

1.4.2.2.5 Contractor employees have the right to obtain a copy of their background check report from the OPM.

1.4.3 Required Training. All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting (AFI 34-248, 5.4.4). The training will be conducted during normal duty hours by a Government certified trainer. It shall be the contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.4 Immunizations. All contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFJI-48- 110, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. The contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the contractor’s expense.

Mumps Measles Annual Flu Rubella Tetanus Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test Hepatitis A

1.4.4.1 Required Documentation. The contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center to the CDC and Youth Center Directors. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the contractor of their responsibilities under this contract.

Failure to provide these statements will prohibit contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2 All employees shall wear a nametag or other identifying apparel (AFI 34-248, 8.7.7).

1.4.5. Cleaning Requirements Child Development Center. Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.5.1 Disinfecting, Cleaning and Sanitizing Solutions. The contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled as “BLEACH WATER.” The solution shall be kept out of children’s reach at all times.

1.4.5.1.1 Cleaning Solution: Use of soap and water to remove visibly soiled areas.

1.4.5.1.2 Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

- Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

1.4.5.1.3 Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval. The contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs. The contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The contractor will sanitize all other remaining tables and chairs daily.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls.

The contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls daily with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors. The contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7 Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four feet) shall be cleaned with hot water and detergent and then sanitized with the bleach water solution twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9 Sweep/Mop Children’s Bathroom Floors. The contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.10 Non-carpeted floor maintenance. The contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11 Vacuum. The contractor shall maintain all carpet areas free from visible soil and vacuumed once per day when children are not present in the activity rooms to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.5.12 Carpet Maintenance. The contractor shall steam clean all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.13 Empty Trash Cans and Diaper Pails. The contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14 Clean/Sanitize Trash Container and Diaper Pail. The contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.15 Stock Restroom/Facility Supplies. The contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification. The contractor is not required to provide or stock paper hand towels for use at the changing tables.

1.4.5.16 Dusting. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet.

Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17 Windows/Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter (includes both sides of glass, inside and outside).

1.4.5.18 Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily.

1.4.5.19 Clean Door Knobs. Clean door knobs with sanitizing solution once daily.

1.4.6 Academic (Level 3) and Special Requirements (Level 4). The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, and 1.4 as appropriate, for Academic and Special Requirement Facilities (CDC, Youth Center, School Age Program and Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the SS. Cleaning standards and frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.4.6.1 Fitness Center - Building 2200 ONLY. For Items being performed more than one time daily, as identified in Appendix A, the first service will be performed Monday through Friday from 0900-1030 and will consist of a restroom/locker room sanitizing wipe down service on showers, toilets, sinks, floors and trash removal. The second service will be the daily detail cleaning to be performed after duty hours (1600) and Saturdays and Sundays.

1.4.6.2 Periodic Cleaning Services. (Services performed on a weekly, monthly, semi-annual, annual basis). Periodic Cleaning Services will be coordinated, in advance, with the facility manager for access to all rooms. All Periodic services will be performed after normal duty hours (0700-1600 hrs). Periodic services identified in Appendix A.

1.5 Contractor Provided Equipment and Supplies.

1.5.1 Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1 All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer’s representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2 The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle, including sanitary in-stall trash receptacles.

Toilet Tissue: White Two-ply (Standard and Jumbo size roll dispensers used).

Paper Towels: White Bi-Fold, Tri-Fold, Dispenser type, and Single and Double Jumbo size roll dispensers used.

Hand Soap: Liquid and foam anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

Replacement of plastic paper and soap dispensers as needed. Metal dispensers needing replacement are the responsibility of the Government.

1.6 Miscellaneous Requirements.

Turn off unnecessary lights.

Report fire hazards, conditions, and items in need of repair to the COR.

Turn in lost and found articles to the COR.

Notify COR when unauthorized or suspicious persons are seen on any premises.

Contractor will ensure employees know they are not allowed to provide entry to any personnel at any facility. If person(s) are authorized entry they will have the proper items required (CAC, key or code) to gain entry. Never let anyone “tailgate” for entry, each person must gain building access on their own.

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

Contractor shall display closed signs when cleaning restrooms.

Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

Contractor shall inform PM/COR of any empty building(s) if on the cleaning requirements list.

SECTION II

2.0 SERVICES SUMMARY (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective PWS Para Performance

Threshold Remedy

SS-1

Facility Cleaning Service

a. Floors

b. Stairways/Elevators/Handicap Lifts

c. Walk-off Mats

d. Trash Removal

e. Drinking Fountains

1.1, Appendix A Level 1 & 2, inclusive

No more than 5 valid defects per month

Re-performance Within 2 hours of notification

SS-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Showers

d. Supplies

e. Drinking Fountains

f. Trash Removal

1.2, Appendix A Level 1 & 2, inclusive

No more than 5 valid defects per month

Re-performance Within 2 hours of notification

SS-3

Academics & Special Requirements

a. TPS & PME

b. Child Development Center(s)

c. School Age Program

d. Youth Center

e. Fitness Center(s)

1.2, 1.3, 1.4, Appendix A Level 3 & 4, inclusive

No more than 3 valid defects per month

Re-performance Within 2 hours of notification

SS-4

Periodic Cleaning Services

a. TPS & PME

b. Child Development Center(s)

c. School Age Program

d. Youth Center

e. Fitness Center(s)

1.2, 1.3, 1.4, Appendix A Level 3 & 4, inclusive

No more than 2 valid defects per month

Re-performance Within 2 hours of notification

SS-5

Emergency and 1 Time Clean As Needed Basis

1.1, 1.2, 1.3 No more than 2 valid defects per month

Re-performance Within 2 hours of notification

2.1 Quality Control. The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Services Summary.

2.2 Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contractor. The contractor shall respond to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3 Performance Assessment.

2.3.1 Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

2.3.1.1 Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service within 2 hours after notification.

2.3.1.2 Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO.

2.3.1.3 Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2 Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

2.4 Quarterly Performance Meetings. The CO, COR, other Government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance.

The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.1 The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

SECTION III

3.0 GOVERNMENT FURNISHED USE OF FACILITIES AND SERVICES.

3.1 Government Furnished Use of Facilities. The Government will provide for contractor use 3000 square foot (sq. ft.) facility consisting of 330 sq. ft. office, 2670 sq. ft. warehouse on Edwards AFB (EAFB) and 612.4 sq. ft. of storage space at the Air Force Research Laboratory (AFRL) which are incidental to the performance of this contract on base, at no cost to the contractor. No alterations to these facilities shall be made without the specific written permission from the Functional Commander and the CO as coordinated and approved. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The contractor shall return the buildings to the Government in the same condition as received, fair wear and tear and approved modifications. All requests for repairs or alterations will be coordinated through the facility managers.

3.1.1 Environmental Baseline Survey (EBS). In order to satisfy the Real Property Office compliance requirements, the contractor shall enter into a temporary, no cost license (not to exceed five years) and shall also conduct and provide an EBS prior to occupancy and upon vacating the area.

3.1.2 Government Furnished Supplies and Equipment. None.

3.1.3 Utilities. The Government will provide electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. All base level utility conservation practices or requirements shall be adhered to in accordance with AFI 90-1701, Energy Management.

3.1.4 Parking. Shared use of parking next to furnished buildings and service buildings on Edwards AFB, AFRL and AFP42.

3.1.5 Telephone Service. The Government will provide telephone service consisting of one class “C” (on base access only) telephone line at your furnished office building on EAFB. The contractor shall be responsible for securing commercial long distance telephone service for making and receiving personal calls and/or business related calls.

3.1.6 Fire Prevention and Protection. The Government will provide fire prevention and protection, perform annual inspection of Government facilities to include fire extinguishers and installed systems, and provide required maintenance on fire extinguishers on a reimbursable basis. Monthly extinguisher and exit/emergency lighting inspections shall be accomplished by the using organization. The fire reporting number is 911 when calling from a base telephone and

(661) 277-4540/4541 when calling from a cell phone on EAFB.

3.1.7 Refuse Collection. The Government will provide refuse collection. All refuse shall be contained before disposing of in the dumpster. The contractor shall comply with all recycling programs in accordance with AFI 32-700l, Environmental Management. Recycling containers are available.

3.2 Janitorial Closets. Janitorial closets or storage areas will be available for use by the contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials, in buildings where available. Not all buildings have janitorial or storage closets. The contractor will be required to maintain odorless and clean closets where applicable.

Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The Government will not be responsible for contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings.

3.3 Mail Service. The contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor's facility or post office box.

3.4 Security and Medical Services. Security Forces telephone extension is 911 (base phone only) for emergencies, or 661-277-3340 for EAFB and AFRL or 661-272-6757 for AFP42 from cellular phones or off base phones. Security Forces for non-emergency calls is 661-277-3340 for EAFB and AFRL. Security Forces at AFP42 is 661-272-6600/6601. In the event of a medical emergency, base ambulance service for transporting an injured or critically ill employee to a local hospital is available on a cost reimbursement basis only.

SECTION IV

4.0 GENERAL INFORMATION.

4.1 Hours of Operation. The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays.

4.1.1 Normal Base Hours. Base hours of operation are 0700-1700 Monday through Friday.

The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government.

4.1.2 Base Wide Facilities, Hours of Operation. The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift.

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 12:00 am

4.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions - EDWARDS:

Facility Number

Facility Description Service Hours of Operation or Restrictions

Bldg

Fitness Center All 1st service 0900 (minimal service, 2nd service after normal duty hours (1600) Mon-Fri.

1 Service daily Sat & Sun.

Bldg

Aerobics Center All After normal duty hours (0700-1600) Mon-Fri 1 Service daily Sat & Sun.

Bldg

AFRL Fitness Center All Only Between 0730-1600 M-F.

Bldg

Child Development Center Reference 4.1.3 Reference 4.1.3

4.1.2.2. Base Wide Facilities, Hours of Operation with Special Restrictions – AFP42:

Facility Number

Facility Description Service Hours of Operation or Restrictions

Bldg 553-D

Fire Station No. 1 Any service that might create disruption to

Must coordinate with Fire Chief to ensure services do not interrupt crew rest

Bldg 554-D

Fire Station No. 2 Any service that might create disruption to

Must coordinate with Fire Chief to ensure services do not interrupt crew rest

Bldg 553 Security Forces HQ Any service that might create disruption to

Must coordinate with Security Chief to ensure services do not interrupt critical functions

Bldg 555 Air Traffic Control Tower Any service that might create disruption to

Must coordinate with Tower Chief to ensure services do not interrupt critical functions

Bldg 600 Air Terminal Any service that might create disruption to

Must coordinate with Facility Manager to ensure services do not interrupt critical functions

4.1.3 Child Development Center (CDC), Hours of Operation. Edwards AFB CDC hours of operation are 0615-1800 Monday through Friday and 1000-1700, one Saturday each month. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily all but one cleaning will be performed during operational duty hours or as identified by Level of Service. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift.

4.2 Federal Holidays.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

4.2.1 If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4 Continuation of Essential Contractor Services. It has been determined that Custodial Service requirements as identified in the Mission Essential Contractor Services Plan are to be performed during a crisis in accordance with DFARS 252.237-7023.

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFARS 5352.242-9000, Contractor Access to Air Force Installations. All contractor employees will be subject to a criminal history background check IAW AFMAN 31-113, Installation Perimeter Access Control. Vehicle registration, proof of insurance and a valid driver's license must be presented for vehicles. All vehicle and employee documentation shall be submitted at the pre-performance conference and as needed. Flight Line driver licenses are required for certain areas/buildings and require passing a flight line driver’s course. All vehicles used on the flightline require the appropriate pass from Airfield Management located in building 1202.

4.5.1 Controlled and Restricted Area Access.

4.5.1.1 Criminal Background History Check Process. The following steps are required and included in processing the background check.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This records check includes police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, mental health records, and any other record checks as appropriate, to extent permitted by law.

b. National Agency Check with Inquires (NACI). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI).

4.5.1.2 Criminal Background History Check Procedures. The contractor employee and supervisor shall meet with the 412 CEG Security Manager located in Bldg 3500, to complete AF Form 2583. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

4.5.1.2.1 Each individual will be required to complete an Electronic Questionnaire (eQIP) on the Office of Personnel (OPM) website, this may be accomplished at any location with internet access and a printer, including the Base Library, Bldg 2665. 412 Test Wing Information Security (412 TW/IP) will notify the individual via email when to complete eQIP and where to go to complete fingerprints. If the individual desires a copy of their completed eQIP, then it must be accomplished by the individual when directed to do so in eQIP. Contractor employees and their supervisor shall go to Bldg 2430, 412 TW/IP for fingerprinting. 412 CEG Security Manager will notify the PM upon receipt of the investigation results who in-turn will advise the contractor.

An unfavorable or derogatory NACI report would be inclusive of, but is not limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, a violent crime, or a derogatory financial report. 412 CEG Security Manager shall identify all report results whether favorable, unfavorable or derogatory to the PM to pass onto the contractor. No contract employee shall be allowed access into controlled or restricted areas with an unfavorable or derogatory NACI report.

4.6 Cleaning and Restroom Supplies. The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item

4.6.1 The contractor shall be responsible for the proper disposal of all their cleaning supplies.

4.6.2 A safety data sheet (SDS) shall be provided for all cleaning and restroom supply items and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

4.7 Traffic Laws. The contractor and its employees shall comply with all base traffic regulations.

4.8 Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately owned vehicle while on Edwards AFB.

4.9 For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.10 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to…