IAFNOS_Appendix_3_-_Workload.pdf

IAFNOS Appendix 3

Workload This appendix provides an outline of the expected workload requirements for IAFNOS.

Table 3.1 – IAFNOS Change Request and Incident Ticket Workload Distribution: This table provides a reference for offerors that shows the minimum percentage of the total number of change requests and incident tickets contractor personnel are expected to complete by PWS task. For example, assuming that PWS Section 3.3.3 Monitoring Management had 150 change requests and incident tickets in a single month the contractor would be expected to complete at least 105 of them.

Table 3.2 – 690 COG Change Request and Incident Ticket Numbers per Year: This table provides a reference for offerors that shows the different areas of the PWS that have workload based on change requests and incident tickets. It provides total number of tickets in an area per year and provides the average time required to close a ticket. The contractor should assume that tickets will be accomplished evenly among shifts defined in IAFNOS Appendix 4. For example, the day shift would accomplish tickets that require customer interaction and the swing and night shifts would accomplish tickets that are more maintenance oriented.

Table 3.3 – AMAC Sensor Events Numbers per Year: This table provides a reference for the offerors that shows the estimated number of sensor events per year that the AMAC is expected to investigate.

Table 3.4 – AMAC Order Production Numbers per Year: This table provides a reference for offerors that shows the estimated number of orders that the AMAC is expected to produce over a year.

Table 3.5 – AFIN Reporting Cell Numbers per Year: This table provides a reference for the offerors that shows the estimated amount of workload in the AMAC’s AFIN reporting cell.

Table 3.6 – Enterprise-Level Mission Area Support Contractor Workload: This table provides a reference for offerors that shows the expected workload for the Enterprise-Level Mission Area.

Table 3.7 – 690 COG Operations Support Contractor Workload: This table provides a reference for offerors that shows the expected contractor workload in all areas of Operations Support not covered in other tables.

The contractor shall man the APC, Section 3.4, to accomplish TPI per the Appendix 4 shift requirements and provide TPI on-call services on the weekends per Appendix 4. The number of on-call hours is expected to be 1,920 hours per year per APC. The number of change requests and incident tickets indicated in Table 3.2 can be accomplished within the staffing required above.

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Table 3.1 - IAFNOS Workload Distribution Table

PWS Task Mission Area Percentage of Change Request and Incident Tickets expected to be accomplished by Contractor

3.2.1 Infrastructure Operations 70%

3.2.2 Vulnerability Management Operations 70%

3.2.3 Boundary Operations 70%

3.3.1 Directory and Authentication Services 70%

3.3.2 Messaging & Collaboration 100%

3.3.3 Monitoring Management 70%

3.3.4 Storage & Virtualization 70%

3.4 APC 90%

3.5.1 Change Management 70%

3.5.2 Release and Deployment

Management 70%

3.5.4 Problem Management 70%

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Table 3.2 – 690 COG Change Request and Incident Ticket Numbers per Year

PWS

Task Functional Area

Expected Tickets

Expected Workload

Distribution

Expected Contractor

Tickets

Average Time to Close Ticket

(Hours)**

3.1 Over-arching Requirements *

3.2.1 Infrastructure Operations 315,400 70% 220,780 0.4

3.2.2 Vulnerability Management

Operations 205,700 70% 143,990 0.4

3.2.3 Boundary Operations 521,100 70% 364,770 0.4

3.3.1 Directory and Authentication

Services 274,200 70% 191,940 0.4

3.3.2 Messaging and Collaboration

Services 251,300 100% 251,300 0.275

3.3.3 Monitoring Management Services 164,500 70% 115,150 0.4

3.3.4 Storage and Virtualization Team 205,700 70% 143,990 0.4

3.4 APC** 35 90% 32 .5

3.5.1 Change Management 29,900 70% 20,930 1.1

3.5.2 Release and Deployment

Management 41,100 70% 28,770 .4

3.5.4 Problem Management 1,000 70% 700 16

* Workload associated with section 3.1 is incorporated in each functional area listed in this table.

** Workload for the APC in included in the statement on the first page of Appendix 3.

Table 3.3 – AMAC Sensor Event Numbers per Year

Task Functional Area

Estimated Events

Expected Workload

Distribution

Estimated Contractor

Events

Average Time to Complete Event

(Hours)

3.6.1 Sensor Operations 53,700 70% 37,590 .7

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Table 3.4 – AMAC Order Production Numbers per Year

Task Functional Area

Total Orders

Produced

Expected Workload

Distribution

Estimated Contractor

Orders

Average Time to Develop Order

(Hours)

3.6.3 Orders Management 3240 80% 2268 4

Table 3.5 – AFIN Reporting Cell Numbers per Year

Task Functional Area

Total Orders

Tracked

Total ASI Requests Received

Total

Incidents Tracked

Expected Data Sets to

Trend

Expected Workload

Distribution

Estimated Contractor Workload

Average Time to Perform

Task (Hours)

3.6.2.1 AFIN Reporting Cell:

ASI Management 6576

70% 4603 4

3.6.2.2 AFIN Reporting Cell:

Vulnerability Trend Analysis 1673 70% 1171 2

3.6.2.3 AFIN Reporting Cell:

Orders Tracking 1300

70% 910 1

3.6.2.4 AFIN Reporting Cell:

IAVM Reporting 450

70% 315 .5

3.6.2.5 AFIN Reporting Cell:

Incident Reporting 1740

70% 1218 1

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Table 3.6 – Enterprise-Level Mission Area Support Contractor Workload

PWS Task Functional Area

Estimated Engagements (per

Year)

Average Time per Engagement

(Hours)

3.5.5.1 Infrastructure Operations 120 16

3.5.5.2 Vulnerability

Management Operations 120 16

3.5.5.3 Boundary Operations 120 16

3.5.5.4 Directory and

Authentication 120 16

3.5.5.5 Messaging and

Collaboration 120 16

3.5.5.6 Monitoring Management 120 16

3.5.5.7 Storage Area Network 120 16

3.5.5.8 Virtualization 120 16

Table 3.7 – 690 COG Operations Support Contractor Workload

PWS Task Functional Area

Expected Contractor

Engagements (per Year)

Average Time per Engagement

(Hours)

3.5.3 Configuration and Service Asset Management 4040 3.8

3.5.6 Change and Incident Resolution 3650 5.25

3.5.7 Automated Change and Incident Management Tools 5760 1.6

3.5.8 Performance Measurement 710 24

3.5.9 Operating Procedures Review 2080 3.6

3.5.10 Job Guidance Remediation 12 480

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Table 3.1 - IAFNOS Workload Distribution Table