Atch_4_PP_Questionnaire_IAFNOS.pdf

SOURCE SELECTION INFORMATION IAW FAR 2.101 & 3.104

ATCH 4

Past Performance Questionnaire Record Solicitation FA8773-15-R-8007

IAFNOS

VENDOR NAME:

PAST PERFORMANCE REFERENCE CONTRACT #:

1. Scale/Scope of Work:

A. What was/is the dollar value of the contract?

B. For I-NOSC, ESU and AMAC work, what was/is the number of MANs addressed? A MAN is defined as follows:

“A Metropolitan Area Network (MAN) is a large computer network that spans a metropolitan area or campus. Its geographic scope falls between a WAN and LAN. MANs provide Internet connectivity for LANs in a metropolitan region, and connect them to wider area networks like the Internet.”

C. For APC support, what was/is the number of users hosted? If that is not available, please provide another indicator of data center size.

2. Performance Areas:

Please tell us if the contractor provided or performed the following services or tasks:

Integrated Network Operations and Security Centers (I-NOSC) YES / NO

Vulnerability Management:

A. Perform vulnerability management duties for nodes and end points, including:

1. Conduct Trend analysis of vulnerability scan data

2. Develop countermeasures to prevent malicious attacks on networks and systems

3. Administer products that prevent, detect, track, report, and remediate malicious computer-related activities and incidents

Network Infrastructure Support:

A. Provide network infrastructure support, including:

1. Perform administration duties for network infrastructure devices and technologies (e.g., routers, switches, load balancers, Multi-Protocol Level Switching (MPLS), Virtual Route Forwarding, (VRF), SSL VPN)

2. Develop and complete network maintenance actions according to implementation plans within prescribed maintenance windows

3. Accomplish fault-detection, fault-isolation, and recovery/resolution (FDIR) services for local and remote locations.

Network Boundary Support:

A. Provide network boundary support, including:

1. Perform administration duties for network boundary devices and defense technology (e.g., firewalls, application-based firewalls, intrusion detection systems, web proxy devices and servers).

2. Accomplish fault-detection, fault-isolation, and recovery/resolution (FDIR) services for local and remote locations.

Enterprise Service Unit (ESU) YES / NO

Directory and Authentication Services:

A. Troubleshoot and perform administration duties for directory and authentication services, including:

1. Manage Internet Protocol (IP) network configuration protocols, addresses, default routes and routing prefixes to help eliminate duplicate IP addresses

2. Perform administration duties for domain controllers (DCs) and Domain Name Service (DNS) devices or servers

Messaging/Collaboration Services:

A. Troubleshoot and perform administration duties for messaging/collaboration services (e.g., e-mail, mobile device management, and classified messaging incidents)

Storage and Virtualization Services:

A. Troubleshoot and perform administration duties for storage and virtualization services

B. Perform back-up of systems, virtualized servers, and storage area networks

Network and Application Monitoring Management:

A. Perform network and application monitoring management, including:

1. Use network monitoring tools to track metrics, monitor system health, optimize network and device performance, and accomplish proactive intervention, response, and resolution to network anomalies and attacks

Area Processing Center (APC) YES / NO

Data Center Infrastructure Management:

A. Conduct data center infrastructure management, including:

1. Conduct preventive maintenance, cable management, emergency shutdown and recovery, and physical security for data centers

2. Coordinate unscheduled outages, authorized service interruptions (ASI), maintenance activities, and restoration actions

3. Maintain equipment accounts and data facility diagrams for data centers

4. Develop and maintain an accurate inventory list for data centers

Touch Maintenance for Data Centers:

A. Schedule and perform touch maintenance for data centers

Operations and Mission Area Support YES / NO

Transition Management:

A. Perform transition management, including:

1. Perform change management

2. Perform configuration and service asset management

3. Perform release and deployment management

Service Design Management:

A. Perform service design management, including:

1. Perform design coordination, including:

a. Plan and recommend technology deployment and employment to improve operations

2. Perform service catalog management

Capacity Management:

A. Perform capacity management, including:

1. Track metrics and thresholds for equipment utilization and performance

2. Plan capacity based on usage trends and implement performance optimizations

Problem Management:

A. Perform problem management

(AFIN) Mission Assurance Center (AMAC) YES / NO

A. Orchestrate outage and service restorations

B. Conduct Compliance Management programs, including:

1. Develop Plans of Actions and Milestones (POA&M) to mitigate risks when compliance dates cannot be met

C. Conduct Vulnerability Management programs

Remarks:

3. Performance Ratings:

How well did the Contractor perform on the referenced contract. Please use the rating system below to assign a performance rating for the factors listed below. Please provide a detailed narrative to support ratings above satisfactory.

Rating Definitions:

Exceptional: Performance meets contractual requirements and exceeds many requirements to the government's benefit.

Very Good: Performance meets contractual requirements and exceeds some to the government's benefit.

Satisfactory: Performance meets contractual requirements.

Marginal: Performance does not meet some contractual requirements. The element being assessed reflects a serious problem for which the contractor has not yet implemented satisfactory corrective actions.

Unsatisfactory: Performance does not meet contractual requirements and timely recovery is not likely. Contractor's corrective actions to date have been ineffective.

Areas Rated:

(1) Quality of Service Rating:

Supporting Narrative:

(2) Schedule Rating:

Supporting Narrative:

(3) Cost Control: N/A

(4) Business Relations Rating:

Supporting Narrative:

(5) Management of Key Personnel Rating:

Supporting Narrative:

4. Specific Problems or Issues:

Were there any adverse performance issues/problems? If so, how were they resolved?

Reports/Letters Y/N Contract Discrepancy Report Cure Notice Show Cause Notice Suspension of Payment Termination for Convenience/Default Denial of Claim Other

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