RFP Attachment 4 QASP_Final 9 Aug 24.pdf

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Quality Assurance Surveillance Plan for

AFLCMC ON-SITE DEPOT SUPPORT (OSDS) FOR AFSOC C-130 WEAPONS SYSTEMS

and SUB-SYSTEMS

Purchase Request: FD2060-25-30022

09 August 2024

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1.0 Purpose

The Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the details associated with a continuous oversight process, to include:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

• How monitoring efforts and results will be documented

1.1 The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance and their Quality Assurance/Quality Control (QA/QC) actions to assure they meet contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

1.2 The QASP is not part of the contract nor is it intended to duplicate the contractor’s Quality Control Plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

Copies of the QASP and any revisions may be provided to the contractor to facilitate open communication. In addition, the QASP should recognize and accommodate unforeseen or uncontrollable circumstances which might occur that are outside the control of the contractor.

The QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

1.3 Objective(s) The OSDS Program provides Air Force Special Operations Command (AFSOC) with a small, quick reaction, gap-filler, limited depot capability for all of its C-130 Weapons Systems and Subsystems. The primary customer of the OSDS contractor depot maintenance team (CDMT) is AFLCMC/WIUA, Special Operations Forces/System Program Office (SOF/SPO), Fixed Wing Branch. The primary customer of WIUA is AFSOC/A4M. The OSDS CDMT directly supports WIUA-Operating Location (OL) Hurlburt (HRT) to provide weapons system support to A4M. The OSDS CDMT shall provide AFLCMC/WIUA with a highly skilled labor and labor management team to resolve system support issues for all AFSOC Specialized C-130s, components, and supporting systems. The OSDS CDMT provides depot support within the team’s capabilities based on priority, manpower, infrastructure, and technical support constraints. See Performance Work Statement (PWS), Attachment E, for OSDS Program structure. The CDMT accomplishes unscheduled depot level maintenance (UDLM), modifications, limited fabrications, component overhaul/refurbishments, inspections and technical evaluations. The goal of OSDS is to provide the highest quality support to improve aircraft availability. The OSDS goal is value added support that is on schedule and provided at a fair cost to the Government.

1.4 Result(s) The QASP is used for managing contractor performance assessment by ensuring that systematic quality assurance methods validate that contractor quality control efforts are timely, effective, and are delivering the results specified in the contract. The QASP directly corresponds to the performance objectives and standards specified in the PWS. It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document contractor performance

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results to determine if the contractor has met the required performance standards for each objective in the PWS. Successful completion of the objectives for the performance of the contract constitutes success of the program.

1.5 Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. If commercial, quality assurance will be applied in accordance with commercial items clause.

2.0 Performance Assessment/Services Summary (SS)

2.0.1 Surveillance Standard

The Contractor must correct each discrepancy through re-performance. Recurring discrepancies during the reporting period which bring the performance threshold below the acceptable level will be recorded and reported IAW Task Order QASP/QSP by the site QAEs and COR(s) to the PCO for appropriate action. Additionally, if the same discrepancies occur repeatedly throughout different reporting periods, this will reflect upon the Contractor's CPAR performance rating. The COR will annotate the unacceptable performance and notify the PCO in order to address the problem areas with the Contractor. In those instances where re-performance is not possible, the PCO may deduct payment IAW the inspection of services clause. The matrix below details the method of surveillance and frequency the COR will use to validate and inspect performance objectives. Inspection of each objective will be documented in the COR file. Performance objectives define the desired outcomes and performance thresholds define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance.

NOTE: The term COR for this contract refers to Equipment Specialist members assigned to AFLCMC/WIUA-OL/OSDS Program stationed at Hurlburt Field who have been appointed as CORs to the basic contract by the Contracting Officer in the Procurement Industrial Enterprise Environment (PIEE), Joint Appointment Module. The Quality Assurance Evaluators (QAE)s, provide the primary aviation maintenance inspection support for contractor direct maintenance activities. For the OSDS Program, QAE representatives/evaluators are synonymous with qualified members assigned to an AFSOC/SOW/A4Q Section personnel. The QAE evaluator representatives have been delegated surveillance authorities and restrictions by the Program Manager. See Attachment 4 of this document for specifics.

2.0.2 Surveillance of Non-Service Summary Items

Surveillance planning includes the selection of the key processes and products for surveillance and takes into account the likelihood and consequence of failure of the process/product, performance history (if available), work effort being accomplished (i.e.

Safety of Flight (SOF) or Critical Safety Items (CSI)), any mandatory inspections, and any special process, such as Non-Destructive Inspection or Testing (NDI/NDT), welding, and

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painting. See also PWS, Paragraph 4.3.3.4 for Acceptable Quality Level (AQL). Note:

NDI/NDT will be performed by the government supported host unit.

The Government reserves the right to inspect and test services required by the contract, to the extent practicable, at all times and places, during the term of the contract IAW the contract inspection clause.

2.0.3 Process/Product Table

Process/Product Table

Process/Product SOF/CSI Audit Point

Technique Frequency Intensity QA System/ Work

Process

In Process SOF/CSI Prior to Inspection Occurrence 100% QA Inspections contractor System (IPI) Gov Mandated proceeding

Completed SOF/CSI At Inspection Occurrence 100% QA Maintenance contractor System

Action task completion

Internal Audits N/A Audit Schedule

Verification As identified on monthly surveillance

PM/FSM

Approved

Audit Schedule

QA

System

Contractor Local Operating

Procedures

N/A Schedule and

Random

Verification

Inspection

As identified on monthly surveillance

PM/FSM

Approved

Audit Schedule

QA

System

Red Xs SOF Red X Inspection Occurrence 100% Work Process

Aircraft Checks SOF Aircraft Inspection Occurrence 100% Work Process

MOD Kits N/A Receipt Inspection

Inspection Occurrence 100% Work Process

Process/Product Table Legend:

Process/Product: Identify specific process or product requiring surveillance. SOF/CSI: See DCMA-INST 308 and 303 respectively for definition.

Audit Point: Location or occasion where surveillance will take place.

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Surveillance Techniques:

• Inspection - Conformity evaluation by observation and judgment accompanied, as appropriate, by measurement or gauging.

• Testing - Determine compliance of one or more characteristics or performance criteria according to an established procedure.

• Witness - Observe the Contractor performing an inspection or test.

• Verification - Confirm, through the provision of objective evidence, that specified requirements have been fulfilled by the Contractor’s surveillance.

Frequency: How often surveillance will be performed?

Intensity: Level of surveillance effort based on risk factor.

QA System/Work Process: QA System: Contractual quality processes imposed by QA requirements of the contract; Work Process: Technical requirements imposed by the PWS for the accomplishment of work.

2.0.2 Surveillance Execution

The AFLCMC/WIUA-OL CORs and 1 SOW/A4Q QAE inspectors will develop the surveillance plan and will perform surveillance to ensure Contractor compliance with the appropriate paragraphs of the PWS, other Government requirements, and the Contractor’s own procedures. Surveillance is reported monthly on OSDS Form 46-105 Report, see Attachment 3 for sample.

2.0.3 Surveillance Documentation

The COR/QAE will record the results of the surveillance, noting the date, time, inspector/observer (COR or QAE), serial number or other identifier, inspection item/area (component system), number of observations, observations/deficiencies noted (results), and CAR information (if applicable). If surveillance indicates performance does not meet required quality and safety standards identified in the PWS (Applicable Documents/Directives), the COR or QAE will notify the Contractor and the CO (see Para 6 for specific CAR procedures).

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2.1 Services Summary/Method of Surveillance

Performance Objective PWS Reference

Performance Threshold Method of Surveillance

Performance Quality Measurement shall be based on established AQL assessment criterial. To receive a QAE pass, QAE PARs shall contain no more Category I Minor Findings than established in the AQL in Para 4.3.3.4 and zero Category I or Category II, Major Discrepancies. ACORs will document inspection findings on the PAR form. See Attachment L.

4.4.3 To receive a score of “0”, or meets

standards, the contractor must complete assigned tasks and documentation without rework 90- 95% of the time as assessed in that reporting month.

In-Process and Final Inspections for all tasks (100%) and random technical compliance inspections.

COR will upload the monthly OSDS Form 46- 105 in SPM.

Schedule measurement shall be based on completed maintenance tasks during each calendar month.

4.4.4 To receive a score of “0”, or meets

standards, the contractor must complete at least 90% of assigned tasks within the established timelines, either locally developed or per technical order.

Review Daily Production Status, Weekly Status Reports and completed WFPs.

100% Inspection COR will upload the monthly OSDS Form 46- 105 in SPM.

Turnover Metric: This performance shall be determined by the number of FFP team complement positions filled in accordance with PWS Attachment A, Team Complement. The Contractor shall fill vacant FFP slots within 30 calendar days of being vacant. This metric shall be measured on the 30th calendar day after the slot becomes vacant and shall be recorded on the OSDS Form 46-105 for the month, 30 calendar days after the vacancy occurs.

Team slots shall be considered vacant immediately after an incumbent vacates the position and the slots shall be considered filled once an employee reports for work. Contractor shall provide the COR with a Monthly Manning Level Report indicating FFP personnel assigned on the last calendar day of the month.

4.4.5 To receive a score of "0" or meets

standard, the FFP team complement must be 100% filled within 30 calendar days of position becoming vacant.

Review WSR and

COCA/COS

monthly summary.

100% Inspection monthly OSDS Form 46- 105 in SPM.

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Data Integrity Metric: This metric assesses the accuracy of data products generated by the contractor. This metric is assessed by dividing the number of deliverables provided during the assessment period by the number of deliverables that required correction for errors or completeness after government review. See Para 6.1 for Deliverables.

4.4.6 To receive a score of zero “0”, or meets

standards, the contractor must deliver products to the government complete and error free at a rate of 85%.

A technical error is defined as the format not being in accordance with the CDRL or the content not being accurate and complete in accordance with the CDRL, PWS or contract. A minor error is defined as a typographical error, a grammatical error, etc. The rejected deliverable shall be corrected and resubmitted within 1 business days of notification of Government rejection.

Review deliverables for accuracy and completeness.

100% Inspection monthly OSDS Form 46-105 in SPM.

Note: The Government reserves the right to inspect all services required by the contract, basic and task order PWS, to the maximum extent practicable, at any time or place, during the term of the contract IAW the contract inspection clauses.

2.2 COR Surveillance File Documentation

The Contracting Officer Representative (COR) will establish and maintain an online file containing training and surveillance documentation in the Procurement Integrated Enterprise Environment (PIEE) via the Joint Appointment Module (JAM) and Surveillance and Performance Module (SPM). At a minimum, the following documentation will be maintained in JAM/SPM by the COR or Contracting Officer, as applicable.

a. Joint Appointment Module (JAM)

• Training and Appointment DAU CLC 222, Contracting Officers Representative (COR) Online Training SAF GCA, OGE Form 450 Filers Annual Ethics Training DAU DOD 0020, Combatting Trafficking in Persons for Acquisition & Contracting

Personnel SYS 600, Wide Area Workflow (WAWF) Introduction QAPC-Led Training Certificate Contract Specific Training DAU CLC 206, CORs in a Contingency Environment (if applicable) Confirmation of reviewing JAM/SPM Training (Memo) Refresher training (16 CLPs every three years) Confirmation of filing the annual OGE 450

• Complete COR Experience (Agency & Technical Experience)

• Designation of Contracting Officer’s Representative (Smart Form)

• Termination of Contracting Officer’s Representative (Smart Form)

b. Surveillance & Performance Monitoring Module (SPM)

• QA Surveillance Plan QASP, QASP revision(s)

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• SPM Smart Forms COR Status Report (Surveillance, equivalent to PAR) Contract Discrepancy Report (equivalent to CAR) Trip Report (if applicable) Contractor Progress Report Review Correspondence Report Surveillance Schedule Surveillance Checklist Memorandum for the Record

• Manually Uploaded Documents (examples):

Other Surveillance Document

- Performance Assessment Reports (PARs)

- Corrective Action Reports (CARs)

Deliverables (CDRLs, including Contractor Status Reports) Safety Plan (Contractor) Integrated Master Schedule

- Master/Delivery Schedules

Other

- Contract, including modifications (if not in EDA)

- PWS, including revisions (if not in EDA)

- DD Form 254 (if not in EDA)

- CDRLs (Form 1423 - if not in EDA)

- Customer Complaint Records

- Documentation of Contractor payment (if not processed in WAWF)

- Trip Reports

- CAV-AF Repair Item Actions Report(s)

- Surveillance Schedule/Checklist

- Annual COR File Inspection Checklist(s)

- OSDS Form 46-105 Report (Submitted Monthly)

2.3 Plan for Corrective Action

2.3.1 Unsatisfactory Contractor performance will result in the COR issuing a negative PAR or SPM Smart Form “COR Status Report” to the Contractor. The Contractor will be required to respond by the suspense date. The Contractor shall explain the deficiency and identify the corrective action they shall take to resolve the deficiency and prevent recurrence.

2.3.2 If repetitive negative PARs are issued without satisfactory resolution, the COR will initiate the CAR process. However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. The COR will prepare and sign the CAR, and forward to the Contracting Officer (CO) for signature. The CO will set a suspense date and submit the CAR to the Contractor for corrective action. The Contractor shall sign and return the CAR by the established suspense date with a corrective action plan to the CO for acceptance by the MFT. The plan shall include identification of the root cause and a get-well-date. The

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corrective action will be tracked and documented until the deficiency is resolved to the satisfaction of the MFT. The COR will upload the CAR in SPM to become part of the contract file. If the CAR process fails to resolve the deficiency, the MFT has the prerogative to issue an interim Contractor Performance Assessment Report (CPAR), and the CO has the right to invoke the Inspection of Supply/Services clause(s) identified in the contract/order.

2.3.3 CORs will establish a tracking system for corrective actions that includes date COR submitted CAR to PM/SAL, date reviewed by PM/SAL, date reviewed by CO, date issued by CO, contractor’s identified root cause, proposed corrective action, contractor follow-up actions, and get-well date.

2.4 Acceptance of Services

2.4.1 The Contractor shall submit/process payment requests and receipt/acceptance documents via Wide Area Workflow (WAWF). Services will be accepted by the SAL(s) or PM.

2.4.2 CDRL deliverables shall be submitted via government electronic email or DoD Safe delivery function, and/or directly to the MFT member identified on the CDRL. The CDRL will determine submittal requirements; however, separately priced data must be submitted and accepted in WAWF in order for the Contractor to receive payment, and both separately priced and non-separately priced data must be accepted in WAWF in order for the contract line item to be closed out.

2.4.3 Individual Government task acceptance will be documented on the PAR form.

3.0 Roles and Responsibilities of Multi-Functional Team (MFT)

3.1 General Responsibilities

3.1.1 The MFT is responsible for ensuring the acquisition utilizes Performance-Based Service(s) Acquisition (PBSA) methods including establishment of performance thresholds, procedures to evaluate Contractor performance and positive/negative incentives to encourage the highest quality of services.

3.1.2 The MFT is responsible for conducting surveillance of Contractor performance to ensure Government requirements, including quality of services, cost and schedule, are met. The MFT will provide the results of their surveillance to the Contracting Officer’s Representative (COR) for input into the PARs, or COR Status Reports, and to the MFT member updating the Contractor Performance Assessment Reporting System (CPARS).

3.1.3 The OSDS contract requies higher-level quality requirements, the MFT is responsible for developing metrics in tracking the effectiveness of the contractors Quality Control Plan (QCP)/Quality Management System (QMS) tie to the SS, QASP, and CPARS. Ensure contracts requiring higher-level contract quality requirements include a SS performance objective that

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encompasses MFT goals related to quality and directly relates to the CPARS category of “Quality”.

3.1.4 The MFT ensures contract oversight focuses on the adequacy and adherence of the contractor to their proposed QMS. The MFT shall focus on whether the COR or contractor is first in detecting defects and trends, who (COR or contractor) accomplishes more inspections, and, whether the contractor is proactively pursuing key QMS functions to ensure quality related problems or defects do not recur.

3.2 Contracting Officer’s Representative (COR)

3.2.1 The COR and QAEs are responsible for providing continuous technical oversight of the contractor’s performance. The COR will use the QASP as the primary tool for conducting surveillance of the contractor’s performance. The COR shall keep a surveillance file that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract.

3.2.2 Works with the MFT in conducting and documenting surveillance on Contractor performance. Reports unethical conduct and instances of fraud, waste and/or abuse to the Contracting Officer. Inspects and accepts/rejects deliverables during contract/order performance and at close-out to ensure contract/order terms and conditions are met. Develop an inspection schedule that shall comprise of at least ten percent of non-services summary items, as a recommended best practice. Monitors control and disposition of Government property.

Monitors Contractor payment and verifies it is commensurate with Contractor performance.

QAEs support the CORs by performing task surveillance, inprocess inspections and final acceptance that are documented on PARs by occurrence. The CORs received a consolidated report of the PARs monthly and sumarise all PARs for Contractor performance on OSDS Form 46-105 monthly, monthly contractor performance assessment report (CPAR). These monthly PARs and other observations are used to conduct the annual CPAR assessment.

3.2.2.1 The COR will forward the monthly OSDS Form 46-105 to the CO for signature. After all signatures have been obtained, the COR uploads the signed OSDS 46-105 in SPM under “COR Documents” (select “Add Documents”, and then select the Document Type, “Other Surveillance Document”).

3.2.2.2 If issuing a COR Status Report, the CO will approve the report in SPM after submission.

The COR will print the report in pdf format and email it to the contractor. If the contractor responds to a negative report, the COR should upload the email correspondence with the contractor into SPM.

3.2.3 Registers in PIEE as a COR. Self-nominates in JAM as the designated COR for the contract. If required, files the annual Office of Government Ethics (OGE) Form 450, Confidential Financial Disclosure Report. Establishes and maintains a COR File – training documentation is maintained in JAM, and surveillance documentation is maintained in SPM.

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3.2.4 Establish a System for Award Management (SAM) Individual Account after designation as a COR to search and view Service Contract Reporting (SCR) information. After the contractor has submitted the SCR, the COR or Program Manager will review contractor reported information for reasonableness and consistency. If SCR revisions are required, the COR will notify the contractor no later than November 15. By November 30, the contractor shall revise the report, or document the rationale.

3.2.5 Ensure contractor’s Quality Control Plan/Quality Management System (QMS) complies with contract requirements. CORs need to place special emphasis in ensuring the contractor’s QMS is being followed as written, plus is effective in bringing about the desired results – performance equal to or greater than the SS metrics, plus an inspection and corrective action program that identifies and fixes issues without having to be identified by the Government.

3.3 AFSOC Special Operations Wing Quality Assurance Evaluators (QAE) representatives for Aviation Maintenance Quality.

3.3.1 Support the COR(s), see Attachment 4.

3.3.2 Works with the MFT in conducting and documenting surveillance on Contractor performance. Reports unethical conduct and instances of fraud, waste and/or abuse to the CORs for referral to the Procuring Contracting Officer (PCO). Inspects and accepts/rejects aviation maintenance deliverables during contract/order performance and at close-out to ensure contract/order terms and conditions are met. Develop an inspection schedule that shall comprise of at least ten percent of non-services summary items, but no more than twenty percent. Monitors control and disposition of Government property, as applicable. Documents Contractor performance via PARs. Inputs surveillance data in OSDS Form 46-105 monthly for COR submission in SPM NLT 7th-work day following a performance month.

3.3.3 Ensure contractor’s accepted Quality Management System (QMS) complies with contract requirements and latest revision of AS9100. In post award, ACORs need to place special emphasis in ensuring the contractor’s QMS is being followed as written, plus is effective in bringing about the desired results – performance equal to or greater than the SS metrics, plus an inspection and corrective action program that identifies and fixes issues without having to be identified by the Government.

3.4 Ground Government Flight Representative(s) (GGFR)

3.4.1 Reviews and accepts the Contractor’s GOPs.

3.4.2 Conducts duties as required in DCMAI 8210.1D, or latest version and DFARS

252.228- 7005.

3.4.3 Completes GGFR portion of OSDS Form 46-105, monthly surveillance report.

3.5 Contracting Officer’s Representative (COR) Supervisor

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3.5.1 Upon the Contracting Officer’s request for COR support, selects a qualified nominee.

Confirms the COR nominee has no personal conflicts of interest, and verifies that the COR has the appropriate clearance for the contract/order. If required, ensures the COR files the annual OGE Form 450. Ensures the COR takes initial, annual and any additional training required by the contracting activity. Ensures the COR completes 16 hours of refresher training every three years after completion of DAU CLC 222, Contracting Officer’s Representative Online Training.

3.5.2 Registers for the SPM Manager Role via PIEE to obtain access to the COR’s Online file in SPM. Ensures the COR registers in PIEE, and self-nominates as the designated COR for the contract in JAM. Upon email notification of the COR self-nomination, approves the nomination via email link. Conducts regular reviews of the COR Online File to ensure surveillance documentation is timely and complete, and conducts an annual review of the COR’s Profile to ensure the COR’s technical experience is complete and up-to-date. Considers performance of COR duties in their annual appraisal.

3.6 Contracting Officer (CO)

3.6.1 Only individual authorized to enter into contracts and determines if a COR is required. If the requiring activity has not initiated a COR nomination in JAM, the CO submits a Request for Contracting Officer’s Representative Support memorandum to the requiring activity.

Determines whether a COR is required to file an OGE Form 450. Provides Contract-Specific Training to the COR.

3.6.2 Upon notification of COR Supervisor approval of the COR’s nomination, reviews the nomination in JAM, and completes the Smart Form Designation Letter. The contract must be awarded and in EDA to complete the designation process in JAM. The CO shall provide a copy of the designation memo to the Contractor. Upon notification of transfer/retirement of the COR, the CO shall complete the Termination Letter in JAM. The CO shall provide a copy of the termination memo to the Contractor, and designate the replacement COR.

3.6.3 Reviews the COR reports on contractor performance in SPM, and approves/rejects PARs, CARs, or COR Status Reports. Reviews the COR Profile and COR Online File, at a minimum, annually. Documents the results of their review on the Annual COR File Inspection Checklist and uploads to SPM under COR Documents (select “Add Documents”, and select category “Miscellaneous”, Subcategory “Other”, and label as “Annual COR File Inspection Checklist”).

Checklist must be signed by the CO, COR, and COR Supervisor prior to uploading to SPM.

3.7 Quality Assurance Program Coordinator (QAPC)

3.7.1 Supports the MFT in the development of the contract/order quality assurance requirements specifically ensuring the requirements are clearly stated and enforceable. Prior to contract/order award, provides training to CORs and COR management. Ensures training requirements are accomplished in accordance with DoDI 5000.72, DoD Standards for COR Certification.

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Monitor records of all COR training records and conducts reviews of SPM records for assigned organizations.

3.7.2 Provides functional, not technical, support for JAM/SPM users including assistance with registration and role activation.

3.8 Contractor

3.8.1 Participates as a member of the MFT upon approval of the Justification & Approval (J&A) or Sole Source Justification (SSJ) if the acquisition is sole source, and upon contract/order award, if it is competitive.

3.8.2 The Contractor shall ensure the quality of services through a quality and/or inspection system. In order to meet the government’s quality requirements, a contractor’s QCP/QMS should be robust enough and resourced adequately to execute four key quality functions: 1) Detection of quality program problems and defects; 2) Identification of root causes for quality related problems/defects; 3) Correction of root causes related to detected problems/defects; and,

4) Follow-up to ensure quality related problems/defects do not recur; a mature QMS requires the contractor be the proactive party on quality issues. The goal is to obtain performance reflective of continuous improvement with no reliance on COR’s surveillance to detect problems/defects, determine root causes, or ensure quality related problems/defects do not recur. See PWS, Paragraph 2.7.1

3.8.3 Signs and returns a positive PAR within five business days. Signs and returns a negative PAR with corrective action identified by the suspense date. Signs and returns a CAR with a corrective action plan by the suspense date.

3.8.4 Responsible for ensuring personnel, information, system, property, facility and, if applicable, international security requirements are met in accordance with the DD Form 254, Department of Defense Contract Security Classification Specification, and applicable government regulations specified in the contract/order. Note: All work on this contract is conducted at the unclassified level.

3.8.5 Report the total amount invoiced and contractor labor hours expended on the services performed during the previous fiscal year. Prime contractor labor hours, including any required Tier 1 subcontractor information, shall be reported in the System for Award Management (SAM). The reporting period for contractors is open from October to November for reporting against the prior fiscal year.

3.9 Services Acquisition Lead (SAL)

3.9.1 The SAL provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR’s performance assessment activities.

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3.9.2 The Services Acquisition Lead has determined these services are mission-essential and will continue in the event of a crisis. Reference PWS and QASP signature page.

3.9.3 The Contractor shall submit a written plan detailing procedures for continuing performance of mission-essential services. During a crisis the SAL will direct the CO to authorize the Contractor to activate the plan.

3.9.4 The SAL will develop a contingency plan if there is a reasonable doubt that the Contractor will continue to provide mission-essential services during a crisis. The mission essential plan will be attached to the workload agreement for PR2060-25-30022.

4.0 Management Strategy

4.1 The MFT will review performance monthly and record performance on OSDS Form 46-105.

The COR will document both satisfactory and unsatisfactory Contractor performance, at a minimum, monthly.

4.2 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the CO or Contract Specialist will issue a CAR. However, the MFT, through approval of the Contracting Officer, reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. If the CAR process fails to resolve the unsatisfactory Contractor performance, the CO has the right to invoke the Inspection of Supply/Services clause(s) identified in the contract/order.

4.3 Incentives

4.3.1 If Contractor performance meets or exceeds contractual requirements, positive incentives may include, but are not limited to, decreased surveillance (by revision to the monthly surveillance plan), favorable CPARs and exercising options.

4.3.2 If Contractor performance does not meet contractual requirements, negative incentives may include, but are not limited to, increased surveillance, unfavorable CPARs, not exercising options and Government recourse authorized by the Inspection of Supply/Services clause(s) identified in the contract/order.

5.0 Annual COR File Inspection: The Contracting Office shall perform, with participation of the COR and COR supervisor, a yearly administrative review of the COR's online file. The Contracting Officer will document the results of their review on the Annual COR File Inspection Checklist. The COR and COR Supervisor will acknowledge the results of the annual inspection via signature on the checklist. The Contracting Officer, or Contract Specialist, will upload the checklist to the COR’s Online file.

6.0 Contractor Performance Assessment Reporting System (CPARS): The total estimated value of the contract exceeds $1,000,000.00; therefore, CPARS reporting is required.

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6.1 The MFT will evaluate Contractor performance. The Assessing Official Representative (AOR) will review the PARs and other information contained in the COR Online File to prepare and substantiate the CPAR. CPARS will be updated, at a minimum annually, documenting Contractor performance for the contract/order. The MFT should refer to the latest CPARS Guidance for CPAR processes and timelines, https://www.cpars.gov/sysreq.htm. Users can refer to Table 4.9 for the CPARs Timeline, and “Table 1 for the Business Sector, Dollar Threshold and Reviewing Official” information.

6.2 In evaluating the quality of contractor’s performance, the following performance ratings are used in documenting past performance. The areas rated may include: Quality, Schedule, Cost Control (if applicable), Management, Small Business Subcontracting (if applicable), and Regulatory Compliance.

Performance

Rating Criteria

Exceptional Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

7.0 Safety Requirements

7.1 Mishap Notification/Investigation: The Contractor shall report mishaps in accordance with the safety requirements identified in the PWS. The Contractor shall ensure the Safety Office, COR, and CO are notified of mishaps.

7.2 MFT Surveillance: MFT member(s) will report any potential safety hazards or actual mishaps to the COR. The COR will monitor Contractor reporting and review any mishap notifications. The COR will address safety and/or health issues in the PAR or CAR, as applicable.

https://www.cpars.gov/sysreq.htm

PR: FD2060-25-30022 QASP REVISION: 0 16

8.0 Trafficking in Persons: IAW DFARS PGI 222.17, Combatting Trafficking in Persons, the COR will monitor the contractor’s performance regarding trafficking in persons, such that non-compliance with FAR clause 52.222-50, Combatting Trafficking in Persons, is brought to the immediate attention of the Contracting Officer. The Contracting Officer shall report that the contractor, subcontractor, or employee has failed to comply with the requirements of FAR clause 52.222-50. The Contracting Office may use any of the remedies outlined in PGI 222.1704 to report the violations. The COR should refer to the U.S. Department of State website, at http://www.state.gov/j/tip, for the latest guidance of monitoring trafficking in persons.

http://www.state.gov/j/tip

PR: FD2060-25-30022 QASP REVISION: 0 17

MIDDLEBROOKS.DEB

ORAH.A.1280272937

MIDDLEBROOKS.DEBORAH.A.128

Date: 2024.08.09 16:40:01 -04'00'

9.0 Signatures

By signing below, you are appointed to the MFT for this acquisition and accept the above responsibilities.

QAPC

Contracting Officer Representative (COR)

Ground Government Flight Representative (GGFR)

COR Supervisor

Contracting Officer

By signing below, you are identifying these services as mission-essential.

Services Acquisition Lead (as defined by DAFI 63-138)