PWS Revision 13 FINAL.pdf

21 March 2012 1

PERFORMANCE WORK STATEMENT

(PWS)

FOR

76 MXW TRAINING SUPPORT

PREPARATION DATE: 13 MAR 2012

FINAL

REVISION NUMBER: 13

PURCHASE REQUEST NUMBER: F3YCEL0356A001

PREPARING ORGANIZATION: 76 MXW/OBH, TINKER AFB OK 73145

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1 SECTION I, DESCRIPTION OF SERVICES 4

1.1 BACKGROUND 4

1.2 SPECIFIC FUNCTIONS 4

1.2.1 Training Support 4-8

1.2.2 Courseware Development 9-11

1.2.3 Documentation 11

1.2.4 Troubleshooting 12

1.2.5 Courseware Management Database 12

1.2.6 Monthly Status Reports 12

1.3 INSPECTION & ACCEPTANCE 12

1.4 CONTRACTOR PERSONNEL 13

1.4.1 Contract Program Manager 13

1.4.2 Contractor Employees 13

1.4.3 Qualifications 14-15

1.5 EMERGENCY PROCEDURES 15

1.6 INFORMATION PROTECTION AND SECURITY

REQUIREMENTS

1.6.1 Key Control 16

1.6.2 Common Access Card Holder 16

1.6.3 Security Clearances 17

1.7 FOREIGN OBJECT DAMAGE (FOD) & DROPPED OBJECT

PREVENTION

1.8 CERTIFICATE FOR FOREIGN OBJECT DAMAGE (FOD) &

DROP OBJECT PREVENTION (DOP) CERTIFICATE

1.9 HOURS OF OPERATION 18

1.9.1 Inclement Weather 18

1.9.2 National Emergency 18

1.9.3 Class Schedules 18

1.9.7 Class Size 19

1.9.8 Cancellation of Class 19

1.9.9 Administration Cancellation of Class due to Base

Closure

1.10 CONSERVATION OF UTILITIES 19

1.11 TRAVEL 19

1.12 VEHICLE OPERATION 19

1.13 CONTINUATION OF ESSENTIAL DOD CONTRACTOR

SERVICES DURING CRISIS

1.14 ENVIRONMENTAL PROTECTION AND SAFETY 20

1.15 HAZARDOUS MATERIAL 20

1.15.1 Hazardous Waste 20

1.15.2 Discharges 20

1.15.3 Spills 20

1.16 ENVIRONMENTAL & SAFETY TRAINING 21

1.17 FORMS, T.O., AFI, AFMCI, AND PUBLICATIONS

1.18 INFORMATION ASSURANCE

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1.19 QUARTERLY OPSEC BRIEFING

1.20 VOLUNTARY PROTECTION PROGRAM (VPP) 22

1.21 HEALTH & SAFETY ON GOVERNMENT INSTALLATION 23

1.22 CONTRACTOR PHASE-IN PLAN 23

1.23 CONTRACTOR PHASE-OUT PLAN 23

2 SECTION II, SERVICE SUMMARY

2.1 SERVICE SUMMARY (SS) REQUIREMENTS 24-25

3. SECTION III, GOVERNMENT FURNISHED PROPERTY AND

SERVICES

3.1 GOVERNMENT FURNISHED PROPERTY

3.2 SHARED PROPERTY OF THE GOVERNMENT

3.3 GOVERNMENT FURNISHED SERVICES 27

3.3.1 Security Forces 27

3.3.2 Fire and Emergency Services 27

3.3.3 Emergency Medical Service 27

3.3.4 Utilities 27

3.3.5 Postal 27

3.3.6 Telephone 28

3.3.7 Custodial Services 28

3.3.8 Refuse Collection 28

3.3.9 Insect and Rodent Control

3.3.10 Grounds Maintenance

3.3.11 Real Property Maintenance/Repair

3.3.12 On-Base Transportation

3.2.13 Training-General 28

3.3.14 Local Area Network (LAN) 29

3.3.15 Computer Connectivity 29

3.3.16 Computer System Access 29

APPENDIX A: ACRONYMS 30-31

APPENDIX B: APPLICABLE PUBLICATIONS 32-33

APPENDIX C: SAFETY SPECIFICATION 34-37

APPENDIX D: ISD COURSEWARE DEVELOPMENT 38-42

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76 MXW/OBH TRAINING SUPPORT

SECTION I, DESCRIPTION OF SERVICES:

1.1. BACKGROUND

The 76 th

Maintenance Wing (76 MXW) Oklahoma City Air Logistics Center (OC-ALC) currently has approximately 10,000 employees. These personnel are employed in approximately131 different series. Employees attend training to be educated in how to perform their duties within these 131 job series. The classes are to be provided to 76

MXW personnel at Tinker AFB. Training falls into the following categories for training:

mandatory, initial, reoccurring, job specific, on-the-job and professional enhancement.

1.2. SPECIFIC FUNCTIONS:

The Contractor shall provide all labor, materials, transportation, and other incidentals to provide training and training-related support in accordance with (IAW) this Performance

Work Statement (PWS). This training support shall include courseware development of new courseware as well as revisions/updates of existent courseware, and on-the-job-training.

1.2.1. Training Support:

The Contractor shall provide classroom training instruction and any required support in government-provided facilities, as defined in this PWS for the courses listed in Table 1.1 as requested by the Contracting Officer Representative (COR), as required by the 76

MXW Monthly Reference Training Schedule, which shall be agreed upon by the COR and the Contractor. The Contractor shall provide this monthly training schedule based on the COR request for training support not later than the 12 th of the month prior to the scheduled month (or the first business day after the 12 th

). The COR shall approve schedule prior to contractor performing training support. The contractor shall be required to instruct and provide support for courses developed under PWS section 1.2.2 as required by the COR. Classes shall not be taught without a funded task order.

Table 1.1

ETMS Course Number Course Title

Estimated Course Length:

Hrs

Instructor/Student Ratio

Target Audience

TE010101

Introduction to Industrial Engineering Technician –

(AREP/DREP) 8

1:14 (With Assistant 1:20)

GS-0895

Planners

CTEMAS0003300SU

Labor Standards Mechanization (E046B) Refresh (functional) 16

1:10 (With Assistant 1:14)

GS-0895

Planners

CHPMAS0002500SU

Material Planning (G005M) Refresh 16

1:10 (With Assistant 14)

GS-0895

Planners

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TE000938

System Interrogation (D043A) for Planners 8

1:10 (With Assistant 1:14)

GS-0895

Planners

CTEMAS0003400SU

ITS Functional Training for Planners 40

1:10 (With Assistant 1:14)

GS-0895

Planners

CHPMAS0004000SU

ITS Functional Training for Schedulers 24

1:10 (With Assistant 1:14)

GS-1152

Schedulers

CTEMAS0003700SU

ITS Functional Training for Mechanics 12

1:10 (With Assistant 1:14)

Shop Floor Personnel

CTEMAS0001100SU

G004L Functional Training for Planners 40

1:10 (With Assistant 1:14)

GS-0895

Planners

CTEMAS0000700SU

G004L Functional Training for Workloaders/Initiators&Funds Certifiers 32

1:10 (With Assistant 1:14)

Workloaders/ Initiators

MTEMAS0000100SU G004L Functional for Schedulers 16 1:10 (With

Assistant 1:14)

GS-1152

Schedulers

CHPMAS0001002SU

Time and Attendance (TAA) for Mechanics Course 4

1:10 (With Assistant 1:14) Mechanics

CHPMAS0001001SU

Time and Attendance (TAA) for Supervisors & Timekeepers 12

1:10 (With Assistant 1:14)

Timekeepers & Supervisors

(local) COGNOS008 COGNOS 8 – Production Material Reports 7

1:10 (With Assistant 1:14)

Planners, Schedulers, Supervisors Finan Analyst

CHPMAS0004600SU

Automated Bill Of Material (ABOM) Functional Training 24

1:10 (With Assistant 1:14)

Prod.Mat’l Techs, Forward Log Specialst

MTEMAS000100SU

Automated Bill Of Material (ABOM) for Planners 4

1:10 (With Assistant 1:14)

GS-0895

Planners

CTEOPS0000100SU

G402A Functional Training for Schedulers 32

1:10 (With Assistant 1:14

GS-1152,

Schedulers

MTECCS0008008VS

COGNOS 8/DMAPS Labor Report 8

1:10 (With Assistant 1:14

GS-895

Financial Anlys

CRXMAS0001001SU

Depot Maintenance Production Support Education Module 2 40

1:10 (With Assistant 1:14

GS-895, GS-

1152, GS-2005

CRXMAS0001002SU

Depot Maintenance Production Support Education Module 3 40

1:10 (With Assistant 14

GS-895, GS-

1152, GS-2005

MTELOG3000000CS

Defense Work Methods & Standards 160

1:10 (with Assistant

1:14) GS-895

CTEMAS0001300SU

PAC for Program Managers and Work Leaders 8

1:10 (with Assistant 1:14)

PAC Mngrs Wk Leaders

CTEMAS0001400SU

Training Scheduling System (TSS) for Training Managers/Monitors and Course Provider s 8

1:10 (with Assistant 1:14)

Trng Mgrs Course Provdr

CTEMAS0001200SU TSS-PAC Supervisor Training 8

1:14 (with Assistant 1:20 PAC Supervsrs

MTEMAS0000939SU Introduction to Material Logistics 12

1:14 (with Assistant

1:20) GS-2005

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MTECCS0000933SU Intro Material Error Correction 8

1:7 (with Assistant

1:10) GS-2005

MTECCS0000934SU Daily Material Error Correction 16

1:7 (with Assistant

1:10) GS-2005

MTECCS0000935SU Monthly Material Error Correction 16

1:7 (with Assistant

1:10) GS-2005

MTEMAS0000220SU Concepts of Aircraft Planning 16

1:14 (with Assistant

1:20) GS-895

In Development Concepts of Engines/Commodities Planning 16

1:14 (with Assistant

1:20) GS-895

CRXMAS0003600SU PDMSS for Planners 40

1:10 (with Assistant

1:14) GS-895

CRXMAS0003800SU

PDMSS for Air Logistics Specialists 16

1:10 (with Assistant

1:14) GS-1152

CRXMAS0003500SU

PDMSS for Forward Logistics Specialist and Supervisors 8

1:10 (with Assistant

1:14) GS-2005

1.2.1.1. Contractor shall ensure that training schedule development shall include:

1. Coordination of training schedules and those resources which are required to instruct subject course for 76 MXW.

2. Data preparation to support training requirements. The prep time required to check out training databases, accompanying datacards and exercises shall be included as data preparation.

3. Scheduling instructors of the courses.

4. Coordination of training for on-the-job training (OJT).

5. General knowledge of NetSupport School and systems training databases sufficient to discuss issues being experienced with the PC

Support Helpdesk.

1.2.1.2. The Contractor shall use the government Training Scheduling System (TSS) to schedule all classes, allocate training spaces, develop and maintain class rosters, and record training completions and final grades. The Contractor shall complete scheduling of classes and allocation of training spaces by the 12 th day of the month (or the first business day following the 12 th

). The Contractor shall obtain approval from the COR for access to TSS, maintain passwords, ensure system security and protect private information IAW the privacy act of 1974 of 5 U.S.C. § 552a. 76 MXW/OBH will provide TSS access on government-provided facilities and user training to contractor personnel as needed.

1.2.1.3. The Contractor shall provide course critiques to students for feedback at course completion. Contractor shall review student comments on course critiques following each classroom training session to identify any potential problem areas and make

21 March 2012 7 reasonable accommodations for such areas as deemed appropriate by the Contractor. The

Contractor shall provide course critiques to and discuss any potential problem areas with the COR within five business days of completion of each classroom training session.

Contractor and COR will determine if changes are required immediately to maintain the accuracy of the course. When found to be required immediately, changes will be made within 30 days. Otherwise, critiques will be filed and made available by contractor when courseware reviews begin (IAW PWS Para 1.2.2.4). The contractor shall provide all applicable critiques to the courseware manager identified by the COR.

1.2.1.4. The Contractor shall provide to the COR documentation of completed classroom training sessions which includes the names of students in attendance, dates training was conducted, course title and number, course length, instructor‟s name, student performance rating, and other pertinent information as required by the COR. Attendance shall be taken on a daily basis. This record shall be submitted on Training Scheduling

System (TSS) roster. If unavailable, an AF Form 1151 or comparable form shall be used and provided to the COR within five business days of completion of each classroom training session. Contractor shall ensure the security and confidentiality of student information IAW the Privacy Act of 1974 of 5 U.S.C. § 552a.

1.2.1.4.1. The Contractor shall use the learning objective pass/fail criteria from the applicable course control documents for the class. At class completion, the Contractor shall report grades to each student, and record the student grade on the TSS Attendance

Roster or AF Form 1151, as applicable. The Contractor shall use the following grading options for the TSS Attendance Roster and AF Form 1151:

Pass – Given to students that meet the minimum training requirements as defined by the course Plan of Instruction (POI)

Incomplete – Given to students that show up for class, but fail to meet the 90% attendance policy.

Fail – Given to students that fail to meet the minimum training requirements as defined by the course Plan of Instruction (POI); this is an academic failure.

No Show – Given to scheduled students that fails to show up for class and have not been replaced by another student that has walked-in without being scheduled for class.

Replaced – Given to scheduled students that fails to show up for class and have been replaced by another student that has walked in without being scheduled for class.

Org Incomplete – Given to student who has been removed from class by the request of the students owning organization. This is usually done in order for the organization to meet mission requirements.

Delete – This is a tool used to remove students from the class roster that have been added by mistake. This should only be used for students that have walked into a class without being scheduled for class and not for students who have been actively scheduled.

Attended-Class Cancelled – Given to students who show up for a class but for some reason the class cannot be conducted. These students are then required to report back to their organization.

NoNameNoShow – Given to students who fall outside the scope of all the other categories.

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1.2.1.5. Within two business days from the end of each class, the contractor shall properly close out the class roster in TSS.

1.2.1.6. Contractor instructors shall attend any necessary Train the Trainer (TtT) session as required by the COR prior to conducting classroom training sessions; the date(s) shall be agreed upon by the COR and the Contractor as required by the 76 MXW

Monthly Reference Training schedule. In the event a command-level course is developed by another ALC and a contract instructor has been designated as the lead instructor, the systems CPM will make a request to the COR for the contractor to attend the course validation. All applicable information will be made available to the COR for the formal

„Request for Travel‟ to the CO. 76 MXW/OBT will pay all travel expenses. All issues related to contractor travel on behalf of the government will be conducted IAW PWS

Para 1.11. NOTE: TtT sessions can also be interpreted as instruction provided by the

Contractors to other ALC Trainers, as well as to 76 MXW personnel.

1.2.1.7. The Contractor shall provide all training as described in this PWS within Tinker

AFB facilities at Tinker AFB. If the COR is unable to arrange training space at Tinker

AFB, the Contractor shall arrange for and provide training facilities, as required by the 76

MXW Monthly Training schedule, which shall be agreed upon by the COR and the

Contractor, within a 20 miles radius of Tinker AFB and shall accommodate the training listed in the monthly schedule. Instructor‟s computers shall have internet capability as well as the ability to show PowerPoint presentations.

1.2.1.8. The contractor shall perform On-the-Job (OJT) training at the request of the customer when agreed upon by the contractor and the COR. OJT will consist of the government employee(s)/trainee working with a contractor, who has been designated as trainer, on a day-to-day basis to obtain task knowledge and experience. The contractor/task trainer tracks or monitors the work of the government employee until the individual is proficient enough to work alone. OJT will consist of three components (1)

Job Knowledge – obtained by studying technical references identified by the trainer, (2)

Job Proficiency – hands-on training provided on the job allowing the trainee(s) to gain proficiency of tasks performed in the work center and, (3) Job experience, gained during the period of OJT to build confidence and competence. The contractor shall meet with the supervisor of the government employee(s) and the COR quarterly and provide a written report of each trainees progress. The written report will also contain hours worked by contractor performing the OJT.

1.2.1.9. The Contractor shall provide other training support including the physical movement of training materials between buildings and classrooms as required by 76

MXW Monthly Reference Training Schedule. The maximum weight of training material boxes is of 40 pounds. The Contractors shall pick up training material per COR instructions and distribute the training material to students. All undistributed training material shall be maintained in file cabinets in the Contractor‟s work area (IAW PWS

Para 1.7 Housekeeping Practices).

1.2.1.10. In the event of class cancellation due to instructor‟s inability to teach, the

Contractor shall contact the COR immediately and provide a qualified substitute (IAW

PWS Para. `1.4.3.2) to instruct subject course. If a suitable substitute is unavailable, the

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Contractor has two weeks from date of cancellation or timeframe agreed upon by the

COR to make up the course.

1.2.1.11. Any incident of inappropriate behavior or display of attitude which might be considered as unprofessional by student or contractor shall be immediately reported to the

COR via memo or e-mail. The memo or e-mail shall include detailed information outlining the inappropriate behavior.

1.2.1.12. The contractor is not authorized to approve student leave requests. Students shall request leave from their respective supervisors and then notify the Contractor of the times they will be absent.

1.2.2. COURSEWARE DEVELOPMENT

The Contractor shall develop courseware not listed in Table 1.1 to include Instructor-

Led courseware, Computer-Hosted Training (CHT) courseware, On-The-Job Training

(OJT) and user guides as the need for new courses under the direction of the 76 MXW

Courseware Program Manager (identified by the COR) and as required by the schedule which shall be agreed upon by the COR and the contractor. The contractor shall collaborate with Subject Matter Experts (SMEs) as provided by the 76 MXW courseware program manager, as provided by the COR, and the resulting courseware shall meet Instructional Systems Development (ISD) requirements as detailed in

Appendix D. Courseware is defined as course control documents, instructional materials, evaluation materials, and supporting documentation which make up an instructional system. Examples of courseware items are course charts, course training standards, plan of instruction, instructional presentations, training manuals, training simulation programs, student exercises, product/process checklists, written tests, correspondence, and decision documentation. The contractor shall provide courseware development support including new courseware, revision and updates on a mutually agreed upon date by the contractor and the COR. The contractor shall submit contractor-devised time sheets weekly to the COR verifying hours performed on courseware development. Timesheets will be monitored to confirm the hours projected by contractor for each development effort match hours reported on timesheets. If for any reason the contractor feels the hours projected will overrun, approval must be sought from 76 MXW Training Office/HQ AFMC (whichever is applicable) prior to the overrun.

The government Systems Courseware Program Manager (SCPM) may deem the expertise of the contractor profitable towards a development effort assigned to another

ALC. Should this occur, the SCPM will make a request to the COR requesting that a formal „Request for Travel‟ be made to the CO IAW Para 1.11 of this PWS. The systems CPM will provide all applicable information to the COR..

Courseware development shall include the development and modification of new courseware and revision or update of existing courseware (Table 1.1). The approach to estimating courseware development times shall be based on the validated methodology in AFH 36-2235 Vol. 5, Chapter 4, Instructional Technologies-Analysis and Selection criteria. Computer-Hosted Training shall mean training that is interactive and designed such that it can be utilized as a self-paced training course delivered to students via the web or via CD ROM/DVD on a stand-alone computer or as an online desk reference guide at the work center as determined by 76 MXW/OBH, the COR, Integrated Process

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Teams (IPT), and Systems Courseware Program Manager. Integrated Process Teams

(IPT) established for courseware development shall include appropriate contractor personnel and Government appointed representatives including individuals from 76

MXW/OBH, COR, and Subject-Matter Experts (SME) from the Maintenance Wing. In order to adhere to Air Force Instructional System Design (ISD) requirements, the contractor shall develop courseware IAW Appendix D.

1.2.2.1. Navigational Training Development.

When specified in courseware development requirements, the Contractor shall develop navigational training IAW AFMCMAN 21-143, para 1.17.1. The Contractor shall also research all applicable regulations on a regular basis for any changes or revisions, to ensure that the latest information is being taught. All regulations for aircraft and component repair standards are available on the Air Force Portal and other DoD websites.

1.2.2.2. Functional /Navigational Training Development.

When specified in courseware development requirements, the Contractor shall develop functional/navigational training IAW AFMCMAN 21-143, para 1.17.2. The

Contractor shall also research all applicable regulations on a regular basis for any changes or revisions, to ensure that the latest information is being taught. All regulations for aircraft and component repair standards are available on the Air Force

Portal and other DoD websites

1.2.2.3. Advanced Functional Training Development.

When specified in courseware development requirements, the Contractor shall develop advanced functional training IAW AFMCMAN 21-143, para 1.17.3. The Contractor shall also research all applicable regulations on a regular basis for any changes or revisions, to ensure that the latest information is being taught. All regulations for aircraft and component repair standards are available on the Air Force Portal and other

DoD websites.

1.2.2.4. Periodic Review. The Contractor shall complete periodic review tasks as directed by the Tri-annual review schedule, originating from the Course Chart (AFMC

Form 853) Review date, authorized by the COR and determined by the SCPM. A periodic review is defined as a well-documented evaluation of courseware by the contractor, with subject matter experts provided by the COR, who collectively determine what changes are needed to update the content and make the training more effective. The Contractor shall coordinate and conduct tri-annual reviews every three years from the last review date or as otherwise determined by the COR.

1.2.2.4.1. Periodic Review Major Revision. The Contractor shall complete major revisions to courseware that may result from periodic reviews, or a Depot Maintenance

System change, in accordance with AFMCMAN 21-143, para 5.1, as directed by the

Systems Courseware Program Manager (SCPM). A major revision is defined as a change in learning objectives or proficiency levels or a major change in system functions and/or

21 March 2012 11 appearance or annual update of the appropriate Training Environment (TE), as described in AFMCMAN 21-143, para 3.1.2.5.

1.2.2.4.2. Periodic Review Minor Revision. The Contractor shall complete minor revisions to courseware that may result from the periodic reviews, or a minor change in the Depot Maintenance System in accordance with AFMCMAN 21-143, para 6.1.2 as authorized by the COR. A minor system change is described as a minor change in systems function and/or appearance.

1.2.2.4.3. Out-of-Cycle Review. The Contractor shall complete out-of-cycle reviews as authorized by the COR. An out-of-cycle review is one that is conducted outside the periodic review schedule.

1.2.2.4.4. Interim Changes. The Contractor shall make interim changes to courseware as required by the COR. An interim change is an official correction made to a course outside of formal review. Examples of interim changes include course number changes, corrections to content, and changes in prerequisites. Interim changes are considered minor revisions, unless they result in a change in learning objectives or proficiency levels.

1.2.2.4.5. Pen-and-Ink Changes. The Contractor shall make pen-and-ink changes to courseware as needed. A pen-and-ink change is a minor correction by an instructor or trainer without updating the courseware master file. Pen-and-ink changes shall be incorporated into the courseware during the scheduled tri-annual review.

1.2.2.4.6. The specifications contained in this PWS are designed to set forth requirements. This does not preclude the contractor‟s from exercising freedom in indicating the manner in which they intend to organize and conduct the training. The intent of this paragraph is to allow the use of any training methodology which meets the functional requirements stated in the specifications. The COR reserves the right to select and approve or disapprove any deviations in the program.

1.2.3. Documentation.

Documentation in any medium provided by the Government shall remain the sole property of the Government. Documentation generated by the Contractor in support of this contract, in any media, shall remain the sole property of the Government.

Documentation shall include data, records, files, student hand-outs, instructor manuals, instructor demonstration materials, documents, work papers, materials, products and services. Documentation also shall include, but is not limited to requirements information from customers, design specifications, notes, end–user manuals, flowcharts, diagrams, and prototypes. Products and services also include, but are not limited to those that are innovations, or were learned as part of normal operational processes, or those not listed as a requirement but the Contractor saw and filled a need on COR approval at no additional cost to the Government. Documentation shall be maintained IAW Air Force

Instruction (AFI) 33-322, Para 1, 3 and 10, Records Management Program. At contract completion or termination the contractor shall box, label contents, and turn over all documentation to the Government COR. All documentation returned to the Government at contract completion or termination shall be in the English language, retrievable, and in a readable format.

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1.2.4. Troubleshooting.

Contractor employees shall work with Government employees, other Contractors and technical experts outside of the classroom to understand problems being encountered and unusual conditions in the workplace. When deemed necessary by the Systems CPM, and as required by the 76 MXW Monthly Reference Training schedule, which shall be agreed upon by the Government and the Contractor, the Contractor shall use this knowledge to aid in developing formal training that shall better prepare employees to perform in their work environment. The Contractor shall also participate in meetings, Internal Process

Teams (IPTs), briefings related to training being conducted and planned, and all meetings as required by the Systems Program Manager. The Contractor shall work with the

Systems CPM and Government personnel to develop solutions and training schedules to meet the needs of the Government. Meetings may occur in conjunction with or at other

ALCs in the form of Rapid Improvement Events (RIEs), Meetings, Lean Events, etc.

During instances when the contractors‟ expertise is requested, the systems CPM will make the request know to the COR and CO will make the determination if the contractor should travel. Travel expenses will be reimbursed in accordance with PWS Para 1.11.

1.2.5. Courseware Management Database (CMD). The Contractor shall utilize the

CMD to record project status on courseware development efforts, Tri-annual Reviews and Courseware Revisions. CMD Project numbers will be provided to the contractor via the Program Manager along with the Project Definition Summary on new courseware development efforts. The Contractor assigned as the Activity POC shall make weekly inputs to the Phase History screen to keep the Government informed of progress made on the project. The contractor shall also enter Start and Completion Dates on each of the

Tasks within the CMD. The COR and/or courseware program manager will monitor the

CMD to determine if/when assistance may be needed to resolve issues that may impede the contractor‟s progress.

1.2.5.1. Courseware Issue Worksheets (CIW).

The Contractor shall complete CIWs when courses they are instructing are deemed to be inadequate for resolving performance deficiencies. The CIW should document basic information about the instructional requirements and the weaknesses in the courseware sufficient to determine the scope and priority of the assignment. CIW will be forwarded to the COR for dissemination.

1.2.6. Monthly Status Reports.

The Contractor shall provide an electronic monthly status report to the COR by the fifth business day of the following month throughout the period of performance. This report shall include status of all courses in development, review or revision as well as any

Troubleshooting projects contractors were engaged in.

1.3. INSPECTION AND ACCEPTANCE:

The final inspection and acceptance of all services will be by the COR. Unsatisfactory performance by the Contractor either on services or from unsatisfactory ratings by students shall be identified by the COR to the CO.

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1.4. CONTRACTOR PERSONNEL

The Contractor shall be responsible for work requirements and work in progress at the start of the contract. The selection, hiring, assignment of duties, reassignment of duties, transfer, supervision, management, control, and termination of Contractor employees in performance of this PWS shall be the responsibility of the Contractor.

1.4.1. Contract Program Manager (CPM)

The Contractor shall provide a Contract Program Manager who can read, write, speak, and understand English fluently. The Contractor shall provide the name of the Contract

Program Manager and any alternate(s) who shall act for the Contractor when the CPM is absent. They shall be designated in writing to the Contracting Officer (CO) and the COR within two business days after contract award. The Contractor shall provide telephone numbers of the Contract Program Manager and alternate(s) where these persons may be contacted at any time. The Contract Program Manager or alternate(s) shall have full authority to act for the Contractor on all matters relating to operation of this contract at

Tinker AFB and TDY locations. The Contract Program Manager or alternate(s) shall be available to meet on the installation with Government personnel designated by the

Contacting Officer to discuss problem areas.

1.4.2. Contractor Employees

The contractor and all their employees shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, the Contractor and all their employees shall identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well being or operational mission of the installation and its population. Contractor shall provide Government initial and updated lists of Contractor employees‟ names and position titles to the CO and COR. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics

Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities.

The Contractor shall be prohibited from employing off-duty Contracting Officer

Representatives (CORs) who are surveying any contracts/subcontracts awarded to the

Contractor. All contract employees depending on particular condition, occasion or place, or job assignment shall require professional, suitable attire. All contractor employees shall conduct themselves in a professional, courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of Contractor employees in performance of this PWS shall be the responsibility and prerogative of the Contractor;

however, the Contractor shall comply with the requirements set forth in this PWS and

Tinker AFB regulations concerning conduct of employees as referenced herein. The

Contractor shall employ and maintain a technically trained and experienced work force.

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1.4.3. Qualifications

The qualifications/standards of the Contract Program Manager (PM) and all instructors/developers shall be included in the proposal package, in resume format. The resumes shall be updated with the candidate‟s name within ten calendar days after contract award with CO/COR approval of personnel.

1.4.3.1. Contract Program Manager (CPM)

The Contract Program Manager, in reference to paragraph 1.4.1, shall have at least two years experience working training-related issues or equivalent. The Contract Program

Manager shall possess the abilities necessary to perform the following tasks and meet all criteria defined in Para. 1.4.3.2:

a. Execute and implement contract provisions.

b. Organize, direct, coordinate, and implement support activity plans.

c. Prepare and evaluate short and long-range plans.

d. Interpret and convey policies, procedures, and instructions.

e. Plan for and implement contingencies.

f. Organize and set organizational priorities.

g. Resolve organizational conflicts.

h. Interface and interact with personnel.

i. Mentor and develop instructors and staff.

j. Resolve student/trainer conflicts.

k. Enforce policies and standards with students.

1.4.3.2. Instructors/Courseware Developers

Contractor personnel shall possess three years of verifiable experience (within the past five years) working directly with the systems to be trained, i.e. G005M, G337, G004L, D043A, G019C, E046B, G097 and DMAPS suite of systems, and possess experience in the fields to be trained. Instructors shall also possess knowledge of Tinker AFB‟s

Maintenance Wing‟s mission, processes and policies.

In addition to meeting the above requirements, instructors shall possess the abilities necessary to perform the following tasks:

a. Manage an organized classroom learning environment.

b. Plan and prepare courseware and conduct classroom training.

c. Develop ISD compliant courseware.

All instructors must also meet one of the following criteria:

1. A minimum of one year experience as an adult education instructor/trainer/courseware developer;

2. A minimum of 12 semester hours college credit in education/training;

3. Industry recognized training certificate, i.e. American Society of Training and

Development (ASTD) Certification; or

4. A minimum of 120 hours training in instruction techniques, delivery methods, adult learning theory, etc.

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1.4.3.3. Technical Support

The contractor shall possess the technical expertise to convey to the government those technical difficulties which may prevent the use of the training database(s). The contractor shall be able to describe the problem(s) and coordinate resolutions with the applicable source, i.e. Software Database Administrators (DBAs), Oracle DBAs, IT Help

Desk or the DISA Help Desk. The contractor shall assist HQ AFMC/A4D as well as 76

MXW/OBT with updates to the DM Permanent Training Environment (DPTE), which occurs once per year, ensuring that all updates, userids, and passwords are captured and functioning within each system. The DPTE is utilized to provide systems training to

76MXW.

1.4.3.4. Web-Based Courseware Developers

Contractor personnel shall possess knowledge and experience in the fundamentals of web-based training design including knowledge and experience in the use of the Sharable

Content Object Reference Model (SCORM) specifications.

1.4.3.5 Training Records

The Contractor shall develop and maintain training and briefing records for all Contractor personnel attending Contractor and Government Furnished training and briefings and make records available to the Functional Commander/Functional Director (FC/FD) when requested.

1.4.3.6. Performance Evaluation Meetings

The contractor manager may be required to meet with the COR and the CO during the performance period of this contract. Meetings will be as often as necessary as determined by the CO. The written minutes of all performance evaluation meetings may be prepared by the government and signed by the contract program manager, CO, and

COR. Should the contractor non-concur with the minutes; the Contractor shall so state any areas of non-concurrence in writing to the CO within 10 calendar days of receipt of the signed minutes. The minutes will be included in the contract file.

1.5. EMERGENCY PROCEDURES

Contractor employees shall follow the direction of Government employees in regards to emergency procedures, i.e. fire, tornado, active shooter, bomb threats. It is the responsibility of the contractor to provide guidance and establish procedures for responding to emergency for their employees. It is the contractors‟ responsibility to account for their employees following an emergency evacuation. Contractor personnel shall participate with government personnel in all fire and tornado drills at no additional cost to the Government.

1.6. INFORMATION PROTECTION AND SECURITY REQUIREMENTS:

All contractor personnel shall successfully complete Information Protection and DoD

Information Assurance training prior to obtaining access to network (IAW PWS Para

1.18). All contractor personnel shall comply with Information Protection policies and revisions. The Contractor shall ensure terminated employees‟ network access is removed within 2 hours of termination notice. Contractor employees shall be eligible to obtain access only to government systems required to do the tasks assigned.

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1.6.1. Key Control

The Contractor shall establish and implement methods of ensuring that all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated. The Contractor shall develop written procedures covering key control and turn into the CO within 5 days of contract award. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report the occurrences of lost or duplicate keys to the CO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government performs the replacement of locks or re-keying, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor's employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.6.2. Common Access Card Holders:

Contractor personnel requiring access to Tinker Air Force Base and the Tinker Domain

(computer and network access) shall possess a “Common Access Card” (CAC). The

CAC shall be obtained through the Contractor Verification System (CVS) with the help of the unit Trusted Agent (TA).

In accordance with TI 31-101, Para 7, A Local Files Check (LFC) will be performed on all contractors working in the 76 MXW, TAFB. The LFC is performed by the 72

SFS/S5_ in Bldg 591. The Contractor shall initiate a LFC 2 days prior to contract start date. Contractors shall have a civilian LFC with no adverse results. The contractor shall initiate a background investigation through the Electronic Questionnaires for

Investigations Processing (e-QIIP) http://www.opm.gov/e-qip/. Then the favorable NAC or a signed Interim Security Clearance Letter (ISCL) is received, the Security Manager may certify the TAFB Form 532. Once those requirements are met the contractor initiates the DD Form 1172-2 Application for Common Access Card (CAC) DEERS

Enrollment form to obtain a CAC for network access.

In order to get access to the Tinker Domain and access to any government computer system, the contractor shall have at least a favorable National Agency Check (NAC).

This process at best can take 60 days or more. Therefore, the Interim Security Clearance

Process (ISCP) was established to act as a means to grant contractors temporary access if the Squadron Chief deems necessary.

Interim Security Clearance Process (ISCP): Once all required paperwork is completed for the National Agency Check (NAC) and verified by the COR, the COR will assist the http://www.opm.gov/e-qip/

21 March 2012 17 contractor to obtain an ISCL and the 76 MXW interim AIS Access Memo (AIS Memo).

The COR will submit the completed forms for coordination and appropriate signature.

The ISCP will grant an interim clearance pending the outcome of the actual investigation.

The Squadron Chief that signs the ISCL is basically saying “I accept responsibility for this contractor pending the outcome of a security investigation”. The signed AIS memo will be attached to the DD form 2587 (for access to government systems like TAA, TSS, etc). The signed ISCL is attached to the Tinker AFB Form 532.

All CAC cards shall be returned to Pass and ID, Bldg 460, upon the completion of the contract. The CAC Card shall be issued, displayed and surrendered IAW Installation

Physical Security Program, TAFBI 31-101, Installation Security Program (in its entirety).

The contractor shall provide the COR with copies of the turn-in receipts by either US

Postal Service or email within 10 days of return.

1.6.3. Security Clearances

Per TAFBI 33-532, Para 4.2.4, Network Access, all persons accessing the base network shall, at a minimum, have a completed National Agency Check (NAC), or civilian Local

Files Check (LFC). The Contractor shall submit request to Defense Security Service

Operating Center Columbus to initiate background investigation. The Civilian Local

Files Check must have no adverse results. Before becoming an Air Force network user, an individual must be trained and licensed. Contractor personnel must complete and pass the Information Protection Training and test (minimum score of 70%). Contractor shall submit a TAFB Form 532 Account Request/Termination Form to the COR, who will forward it to the Designated Approval Authority for signature. IAW AFI 31-601, Para

2.4, when Contractors require unescorted entry to restricted areas, access to sensitive unclassified information, access to government automated information systems (AIS) and/or sensitive equipment, not involving access to classified information, the

Contractor's personnel security questionnaire is processed by the sponsoring Air Force activity. An Interim clearance may be granted to Contractor personnel at the startup of the performance period so Contractors can perform services as identified by this PWS.

1.7. FOREIGN OBJECT DAMAGE (FOD) and DROP OBJECT PREVENTION/

HOUSEKEEPING

The Contractor shall keep the work areas clean and neat in accordance with Industry

Standards, Occupational, Safety and Health Administration (OSHA), fire and safety standards and this PWS. Contractor personnel who, in performance of their assigned duties on this contract, work in or travel through areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers and the contractor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps and in aircraft hangars and maintenance areas are required to receive FOD and DOP training and to comply with Air Force Instruction (AFI) 21-101, Air Force Material Command (AFMC)

Sup 1, Chapter 14, paragraph 14.41 and Tinker AFBI 21-449 (in its entirety). The contractor and personnel can request a copy of the FOD Training and Prevention DVD at email Belinda.Guttery@tinker.af.mil from the COR. The contractor shall contact the

COR in the event FOD POC is unavailable to obtain the FOD Training information.

mailto:Belinda.Guttery@tinker.af.mil

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1.8. CERTIFICATE FOR FOREIGN OBJECT DAMAGE (FOD) & DROP

OBJECT PREVENTION (DOP) CERTIFICATE:

The contractor and personnel shall acknowledge the Foreign Object Damage (FOD) and

Dropped Object Prevention (DOP) training by viewing the DVD and providing a contractor devised certificate to the COR for each employee within ten (10) days of contract award. The certificate(s) shall have the title of the training, name of the person who received the training and the date. The contractor shall also ensure that all new employees (s) view the FOD/DOP Training DVD and provide a contractor devised certificate of training to the COR prior to starting work in the 76 MXW shops. Annually, the contractor and personnel shall be required to review the FOD/DOP Training DVD and provide updated contractor devised certificate of training to the COR.

1.9. HOURS OF OPERATIONS

During the period of performance, the Contractor shall provide services from Monday-

Friday except Federal holidays, during hours 0645-2200 at the direction of the COR. This requirement is for regular hours, not overtime hours. Overtime is not allowed on this contract.

1.9.2. Inclement Weather

Inclement weather conditions may result in adjustment of classroom schedules due to

Administrative base closure. The COR will provide inclement weather guidance to the contractor. Cancelled classes will be rescheduled within 30 calendar days.

1.9.3. National Emergency

A national emergency such as a military action, increased security risk, or other catastrophic event may result in changes to class schedules.

1.9.4. Class Schedules

Classes may be scheduled for day shift, swing shift and alternative schedules as directed by the COR. Class and break times may be altered with the approval of the COR.

Classes shall be scheduled to begin within 45 calendar days of the request of the COR.

Classes normally shall be conducted during the following times:

1. Day shift training: 0700-1500

2. Swing Shift: 1500-2200.

1.9.4. Contractor instructors shall provide appropriate breaks during the course of instruction. Breaks should be ten minutes for every fifty minutes of instruction. It is acceptable to continue training beyond fifty minutes and accumulate break time if doing so enhances the learning activity. The Contractor shall determine the acceptable duration of a training period without break but shall not exceed two hours of instruction with a minimum ten minute break.

1.9.5. For courses four or less hours in length, the Contractor shall not provide for a student lunch/dinner period. For courses over four hours, the Contractor shall provide for a forty-five minute lunch/dinner period to begin approximately at the completion of the

21 March 2012 19 fourth hour (lunch/dinner start time to be determined by the instructor at a logical point in the instruction).

1.9.6. Class stop time entered in TSS shall reflect the authorized lunch/dinner period as appropriate.

1.9.7. Class Size: Maximum class size for systems training, and all other training is established at 14 students per class without an assistant and 20 with an assistant, with the exception of Error Correction training which is limited to 10 students per class due to its complexity.

1.9.8. Cancellation of Class: The COR will provide 48 clock hours notice to the

Contractor should a class need to be cancelled or rescheduled due to production surge, contingencies, workload pending, etc. For purposes of this paragraph, Saturdays, Sundays and Federal Holidays do not count towards the 48 clock hour notification.

Contractor shall reschedule cancelled classes within 30 calendar days of notification of employee availability by the COR.

1.9.9. Administrative Cancellation of Class due to Base Closure:

In the event of unforeseen/unavoidable situations due to natural disasters, contractor shall reschedule cancelled classes within 30 calendar days of returning to the workplace.

1.10. CONSERVATION OF UTILITIES

The Contractor shall instruct employees in utility conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which shall include the following:

a. Lighting shall be used only in areas where and when work is actually being performed.

b. Mechanical equipment controls for heating, ventilation, and air-conditioning systems shall not be adjusted by the Contractor or by Contractor employees unless authorized.

c. Water faucets or valves shall be turned off after the required usage has been accomplished.

d. Government telephones shall be used for Official Government Business.

1.11. TRAVEL

The contractor may be required to travel during the performance of this contract. Travel requests shall be pre-approved by the Contracting Officer at least two weeks prior to the start date of travel. The request for contractor travel will be accompanied by a Request for Travel letter to the CO by the COR with supporting documentation (i.e. Agenda if supporting a Meeting, Course Control Documents (CCDs) if supporting a Validation/T-t-

T), etc). Travel will be performed in accordance with the Joint Travel Regulation (JTR), with reimbursement to the contractor at the rates approved by the JTR. All work performed will be paid at the hourly labor rate established in the schedule of the contract.

The contractor shall obtain signature on the training request of the…