Attachment 01_Performance Work Statement.pdf

FA8052-20-R-0001

PERFORMANCE WORK STATEMENT

for

Air Force Drug Testing Laboratory (AFDTL) Support Services

31 December 2019

TABLE OF CONTENTS

1. DESCRIPTION OF SERVICES Page

1.1. Background 3

1.2. Scope 3

2. GENERAL INFORMATION 3

2.1. Contractor Identification 3

2.2. Contractor Training 3

2.3. Contractor/Government Communication 4

2.4. Place of Performance 4

2.5. Travel Requirements 4

2.6. Mission/Emergency Essential 5

2.7. Duty Hours 5

2.8. Federal Holidays 5

2.9. Conduct of Contractor Personnel 6

3. CONTRACT REQUIREMENTS 8

3.1. Site Lead 8

3.2. Medical Laboratory Service Requirements 8

3.3. Security Requirements 14

3.4. Contractor Manpower Reporting Requirements Application 18

3.5. Quality Control Plan 19

3.6. Post Award Meeting 19

3.7. Department of Defense Regulations/Manuals/Instructions/Directives 19

4. PERFORMANCE OBJECTIVE 19

4.1. Services Summary 19

4.2. Initial Contract Performance Review 19

4.3. Services Summary Table 19

5. GOVERNMENT FURNISHED PROPERTY 22

6. DELIVERABLES 22

7. APPENDICES

7.1. APPENDIX A Acronym and Definition List

7.2. APPENDIX B HQ USAF/SG Organizational Conflict of Interest

7.3. APPENDIX C HQ USAF/SG Non-Disclosure Agreement

7.4. APPENDIX D Department of Defense Regulations/Manuals/Instructions/Directives

1. DESCRIPTION OF SERVICES:

1.1. BACKGROUND: The AFDTL has a threefold mission to detect and deter drug use by military personnel through drug testing, to report test results and support administrative and judicial proceedings as the result of those test results and to develop new drug detection methodologies as needed. The AFDTL is one of the six (6) Department of Defense (DoD) Laboratories supporting the Department of Defense Drug Demand Reduction Program (DDRP). Reference DoD Instruction

1010.16 and Air Force Instruction (AFI) 90-507.

1.2. SCOPE: The Contractor shall provide qualified contractor employees to perform medical laboratory technicians, information technology, and support and technical services for Headquarters Air Force Drug Testing Laboratory (HQ AFDTL), Joint Base San Antonio (JBSA) Lackland AFB, TX. Performance shall be according to the requirements contained in this Performance Work Statement (PWS).

2. GENERAL INFORMATION:

2.1. Contractor Identification: All Contractor/Subcontractor personnel shall identify themselves as Government Contractor personnel during all forms of communications such as business meetings, telephone conversations, electronic mail, attendance sheets, coordination documentations, reports, and in the signature blocks utilized in all correspondence. If a contract requires Government workspace, the Contractor/Subcontractor personnel shall wear a picture identification badge and identify their workspace area with their name and company affiliation.

2.2. Contractor Training: When required to perform duties, contract employees shall attend all such Government provided training in a paid status as part of normal services required and billed under the contract. The COR may require training other than the web-based training required below:

2.2.1. DoD Cyber Awareness Challenge (ADLS Course). This is an annual requirement.

2.2.2. Environmental Management Systems (EMS) – General Awareness Training. This is a one- time requirement.

2.2.3. Security Administration (ADLS Course). This is a one-time requirement.

2.2.4. Health Insurance Portability and Accountability Assistant (HIPAA) and Privacy Act Training (JKO Course). This is an annual requirement.

2.2.5. Operation OPSEC Awareness Training (ADLS Course).

2.2.6. The Government will train the Contractors on HQ AFDTL processing procedures during the first 21 days of the period of performance. Within 21 days of start date, all contract personnel shall complete all training requirements. Initial training includes reading and understanding all appropriate operating instructions. The Contractor shall be responsible to train subsequent contract personnel on all procedures.

2.2.7. The contractor employee must complete Antiterrorism Awareness required for all contractors requiring physical access to a Federally-controlled facility or military installation

2.2.8. In accordance with FAR 24.301, Privacy Training, Contractors are responsible for ensuring that initial privacy training, and annual privacy training thereafter, is completed by contractor employees.

Privacy training shall address the key elements necessary for ensuring the safeguarding of personally identifiable information or a system of records.

2.2.8.1. The training shall be role-based, provide foundational as well as more advanced levels of training, and have measures in place to test the knowledge level of users.

2.2.8.2. The Contractor may provide its own training or use the training of another agency.

2.2.8.3. The Contractor is required to maintain and, upon request (within one (1) day), to provide documentation of completion of privacy training for all applicable employees.

2.2.8.4. No contractor employee shall be permitted to have or retain access to a system of records, create, collect, use, process, store, maintain, disseminate, disclose, or dispose, or otherwise handle personally identifiable information, or design, develop, maintain, or operate a system of records, unless the employee has completed privacy training that, at a minimum, addresses the elements in FAR 24.301(b).

2.3. Contractor/Government Communication: The Contractor shall designate a Focal Point to be the single point of contact for all Contractor and Government correspondence. The Focal Point shall provide clear and consistent written and verbal response to the Government within 12 business hours of Government initiated communication (e.g., return phone calls, emails or other communication).

2.3.1. The Contractor’s Focal Point shall be responsible for the oversight and coordination of the performance of work, and have full authority to act for the Contractor on all matters relating to daily operation of the contract. The focal point shall meet with the Government team at least quarterly, and additional meetings may be requested by the Government or the Contractor as necessary. The Contractor shall provide an agenda and minutes in accordance with (IAW) CDRL A001 (Meeting Agenda) and A002 (Meeting Minutes).

2.3.2. Monthly Status/Financial Report: The Contractor shall prepare and submit a monthly status/financial report identifying all tasks performed, status, issues, and anticipated actions consistent with the performance work statement (PWS) each month. The Contractor shall provide the Monthly Status/Financial Report IAW CDRL A003.

2.3.3. Presentation Materials: The Contractor shall prepare and submit the presentation materials to be used in a briefing and/or conferences 10 calendar days before the briefing/conference. The Contractor shall provide the Presentation Materials IAW CDRL A004.

2.4. Place of Performance: The work to be performed under this contract will be performed at Government facility located at HQ AFDTL/SGBD, 2480 Ladd Street, Building 3750, JBSA Lackland, TX 78236-5130.

2.5. Travel Requirements:

2.5.1. Travel may be required during the performance period of this contract at the request of the Government and within the Continental United States. Dates and destinations are not available at this time. The Contractor shall utilize the following procedures:

2.5.2. The COR will notify the Contractor no later than 14 calendar days in advance of any scheduled travel requirements. Contractor shall not travel until authorization from COR is received.

2.5.3. The Contractor shall send an email to the COR with a written travel itinerary meeting Government parameters along with a written request to proceed no later than 10 calendar days prior to the travel start date. For urgent unscheduled travel requirements, the Contractor shall send an email with the itinerary and request to proceed no later than four (4) calendar days prior to travel.

2.5.4. Arrange transportation and other travel-related requirements to ensure attendance by appropriate Contractor personnel at the best value for the Government.

2.5.5. Travel shall be required on occasion to conduct research observations, laboratory inspections, meetings, symposium, conferences, staff visits, locally, nationally, and other associated locations assigned to collect data, information and to validate studies and institutional memory for the AFDTL.

2.5.6. Travel Reports shall be submitted to the COR five (5) calendar days after trip completion.

Travel Report format shall include at a minimum the following: dates of travel, destination, purpose, individuals’ contacted, brief synopsis, issues & challenges, recommendations, and a signature. The Contractor shall provide the Travel Itinerary IAW CDRL A005.

Projected Travel Requirements Trip

Purpose Projected

Dates of Travel Travel Location

From/To Number of Trip Days

Number of Travelers

Inspection May Jacksonville, FL 2 1 Inspection August Ft Meade, MD 2 1 Inspection May Hickam AFB, HI 2 1 Inspection June Great Lakes, IL 2 1 Inspection April Dover AFB, DE 2 1 Training October CONUS 2 1

2.6. Mission/Emergency Essential: None of the services listed in this PWS are mission/emergency essential.

2.7. Duty Hours: Normal duty hours are between 6:00 am to 6:00 pm, Monday through Friday (excluding Federal Holidays); however, HQ AFDTL operates 2 shifts from 0600-1500 and 0900-1800 and the contractor shall be prepared to support AFDTL during its operating hours.

2.8. Federal Holidays: Federal offices are closed on New Year’s Day, Dr. Martin Luther King, Jr.

Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day, and any other day designated by Federal Statute, Executive Order, and/or Presidential Proclamation.

2.8.1. Government agencies will not be available during scheduled holidays or inclement weather. All chargeable work will be directly attributable to the task being performed by the individual. At least one U.S. Government personnel will be on site when work is required for contract personnel.

2.8.1.1. Government surveillance of contractor performance is required to give reasonable assurance that efficient methods and effective cost controls are being used. In order for man-hours to be billed on this requirement deliverable services must have been performed in direct support of a requirement in the PWS. In the course of business, situations may arise where Government facilities may not be available for performance of these requirements (i.e., base closures, down days, etc.). In such instances the Government cannot be billed because no deliverable services have been performed in direct support of a requirement in the PWS.

2.8.2. Alternate Work Location: Contractor employees on this contract are authorized to provide support services while working from an alternate duty location when it is in the best interest of the Government and when there are no additional costs to the Government. Authorization to work at a Non-Government worksite will be on a case-by-case basis and approved by the COR. When an alternate duty location is authorized, the Contractor shall abide by the following:

2.8.2.1. The Contractor’s performance shall not display any negative quality indicators.

2.8.2.2. The Contractor shall provide the Government the address and location of non-Government site.

2.8.2.3. The Contractor must be able to access Government network necessary to perform his/her duties.

2.8.2.4. The Contractor employees performing work at the non-Government worksite are subject to the same workday requirements as they would be if they were performing work at the Government site.

2.8.3. Overtime: Contractor personnel may work overtime during the current 12-month contract period of performance (i.e., base year and each option year) based on mission workload needs.

Overtime is defined as hours worked beyond a 40-hour workweek and, requires advance coordination addressing the exact number of hours authorized as well as justification for the overtime. Any overtime worked will be paid on an hourly basis at 1.5 times the basic rate of pay for the individual contractor employee. The Contractor shall be required to provide to the COR individual payroll records to substantiate overtime payments. The COR must agree with the Contractor on the amount of overtime required and obtain approval from the Contracting Officer. All overtime must be in accordance with FAR 22.103 located at http://farsite.hill.af.mil/vmfara.htm.

2.9. Conduct of Contractor Personnel: The Contracting Officer (CO) or designated Government representative may require the Contractor to remove Contractor personnel working under this contract from the job site. Removal from the job site or dismissal from the premises shall not relieve the Contractor of the contract requirements.

2.9.1. Contractor personnel shall be required to observe Government facility parking, safety, security and traffic regulations that apply to all facility employees.

2.9.2. Alcoholic beverages and use of illegal drugs on the job are prohibited.

2.9.2.1. Initial and Random Screening for Illegal Drugs

2.9.2.1.1. All contract employees must submit to an initial and random urine drug screening that tests for the following two (2) substances at the following initial and confirmatory test cutoff levels (nanogram per milliliter, ng/ mL): marijuana and cocaine metabolites; and the Contractor is authorized to test each specimen for opioids, amphetamine, and phencyclidine at the following initial and confirmatory test cutoff levels (nanogram per milliliter, ng/ mL):

Initial test analyte Initial test cutoff

Confirmatory test analyte

Confirmatory test cutoff concentration

Marijuana metabolites (THCA) 50 ng/mL THCA 15 ng/mL.

Cocaine metabolite (Benzoylecgonine) 150 ng/mL Benzoylecgonine 100 ng/mL.

Codeine/Morphine 2,000 ng/mL Codeine Morphine 2,000 ng/mL. 2,000 ng/mL.

Hydrocodone/Hydromorphone 300 ng/mL Hydrocodone Hydromorphone 100 ng/mL. 100 ng/mL.

Oxycodone/Oxymorphone 100 ng/mL Oxycodone Oxymorphone 100 ng/mL. 100 ng/mL.

6-Acetylmorphine 10 ng/mL 6-Acetylmorphine 10 ng/mL.

Phencyclidine 25 ng/mL Phencyclidine 25 ng/mL.

Amphetamine/Methamphetamine 500 ng/mL Amphetamine Methamphetamine 250 ng/mL. 250 ng/mL.

MDMA /MDA 500 ng/mL MDMA MDA 250 ng/mL. 250 ng/mL.

2.9.2.1.2. The Contractor shall perform random drug screening of 50% of the contract employee end-strength assigned to this contract over every 12-month period.

2.9.2.1.3. The Contractor will use a U.S. Department of Health and Human Services Substance Abuse and Mental Health Services Administration’s (SAMHSA) approved lab to administer all drug screening. The Contractor is strongly urged to use one of the laboratories listed on SAMHSA’s “Current List of Laboratories Which Meet Minimum Standards To Engage in Urine Drug Testing for Federal Agencies,” which is accessible via the Internet at: www.health.org/labs/index.htm or at http://wmcare.samhsa.gov. This list is updated on a monthly basis. If the Contractor chooses to use a laboratory not shown on SAMHSA’s current list, the Contractor must verify whether the laboratory’s methodology conforms to SAMHSA’s guidelines prior to utilizing that laboratory to perform drug screenings.

http://farsite.hill.af.mil/vmfara.htm http://www.health.org/labs/index.htm http://wmcare.samhsa.gov/

2.9.2.1.4. Other drug testing methods (hair, sweat patch, etc.) are commercially available but are not acceptable for the purposes of this contract, due to widely varying standards of testing and laboratory reliability results. However, if SAMHSA does issue guidelines on alternative drug screening methods, the contract may be modified to permit the use of those methods.

2.9.2.1.5. The presence of a positive reading for any of the above substances over the designated cutoff level for that substance shall automatically disqualify a contract employee from working under this contract. Since most drugs are metabolized within a short period of time (from several hours to several days), the Contractor shall not permit any contract employee to take multiple tests in order to receive an acceptable reading.

2.9.2.1.6. The Contractor is responsible for all costs associated with obtaining the drug screening for each contract employee. All costs must be factored into the offering prices.

2.9.2.2. Government Requested Screening

2.9.2.2.1. The Contracting Officer (CO) or Contracting Officer’s Representative (COR) shall have the express right to request targeted urine drug screenings where there is a reasonable belief by the Government that the contract employee(s) may be under the influence of or using illegal substances.

Targeted screenings shall be conducted in a similar fashion to random screenings, with the exception that the CO will advise the Contractor in writing that s/he requests a drug screening of a specific contract employee. Once the written request is received, the Contractor shall arrange for the test to be conducted as soon as possible, but not later than three working days. The Contractor shall pay the contract employee the normal hourly rate/salary for all time associated with taking the screening. Each screening shall follow the guidelines described above.

2.9.2.2.2. Contract employees who undergo targeted urine drug screenings may continue working under the contract until the results have been provided to the Contractor. In the event that the results of targeted urine drug screenings are negative, the Government shall bear the expense of the screening.

This does not apply to the pre-employment urine drug screening. In the event that the results are positive, the Contractor shall immediately remove the contract employee(s) with a positive reading from the contract and immediately inform the CO and COR of the result and the employee’s removal from the contract. Additionally, the Contractor shall bear all the expenses relating to the test for the employee(s) with the positive reading.

2.9.2.2.3. Any contract employee who undergoes either a random or targeted urine drug screening and tests positive for any of the substances shown above shall be permanently disqualified from working under this contract. Since most drugs are metabolized within a short period, the affected contract employee shall not be authorized to take additional tests to achieve an acceptable reading.

2.9.3. There shall be no loud, profane or abusive language used on the job.

2.9.4. Contractor personnel shall present a neat well-groomed appearance. Neat, clean, casual business attire clothing shall be worn. The Contractor may wear presentable casual attire on Friday.

2.9.5. Personnel Staffing: The Contractor shall accomplish the following personnel staffing performance management outcomes:

2.9.5.1. Ensure positions are filled by 50% within 15 calendar days and 100% of personnel are present for duty no later than 20 calendar days after start of period of performance.

2.9.5.2. Ensure continuation of services during personnel absences due to sickness, leave, or termination from employment such that impact to the Government is minimal and position vacancies do not exceed 20 business days. In instances where the Contractor projects vacancies exceeding 20 business days, the Contractor shall promptly provide a notification to the CO/COR within 10 business days of any projected vacancies exceeding 20 business days. In order for man-hours to be billed on this requirement deliverable services must have been performed in direct support of a requirement in the PWS.

2.9.5.3. The substitute/replacement personnel shall begin work immediately after departure of the incumbent personnel, or no later than 30 business days after the notification to COR/CO.

3. CONTRACT REQUIREMENTS:

3.1. SITE LEAD: The Contractor shall designate an individual included in the below positions as an overall site lead. The individual shall have full authority to act for the Contractor on all matters relating to the daily operation of this contract. The Contractor shall designate this individual, in writing, to the CO before the contract start date. Alternates may be designated, but the Contractor shall identify those times when the alternate shall be the primary site lead.

3.2. MEDICAL LABORATORY SERVICE REQUIREMENTS: The Contractor shall follow all HQ AFDTL process procedures/Operating Instructions (OIs) in providing service. Contractor shall respond within 24 hours of notification of Government concerns for violations or deviation from OIs.

No major errors or omissions involving positive or negative specimens may leave the laboratory.

Specimen Control supervisor will establish production schedules and suspenses. These must be maintained. Contractor shall monitor chemical/reagent usage and expiration and submit supply orders to ensure completion of testing operations. Compliance with HQ AFDTL standards is mandatory and shall be addressed in the Contractor’s Quality Control Plan (QCP).

3.2.1. MEDICAL LABORATORY TECHNICAN-TEAM LEAD (MLT-TL) (Two (2) Full Time Equivalent (FTEs)): The Contractor shall provide two on-site MLT-TLs, one for each shift (0600- 1500 and 0900-1800), that shall be responsible for the performance and training of medical laboratory technician and data entry contract personnel assigned to their shift.

3.2.1.1. The MLT-TLs shall serve as the shift leads for the Medical Technicians Specimen Processing (MTSP) and the Data Entry Clerks (DEC) assigned to their shift and manage them in the performance of their duties. They ensure MTSP and DEC contractor staff comply with applicable AFDTL OIs and provide training when required.

3.2.1.2. When not performing shift lead duties, MLT-TLs shall perform duties listed for MTSPs and DECs as outlined below in para 3.2.2.

3.2.1.3. Education/Experience Requirements for Medical Laboratory Technician Team Leads:

3.2.1.3.1. Associates’ degree in a laboratory science or medical laboratory technology from an accredited institution, or 60 semester hours of medical laboratory technology courses, or 24 semester hours of science courses that include six (6) semester hours of biology and 12 semester hours of chemistry.

3.2.1.3.2. Two (2) years Clinical or Forensic Laboratory experience.

3.2.2. MEDICAL LABORATORY TECHNICIANS - SPECIMEN PROCESSING (8 FTEs):

The Contractor shall perform the tasks listed below:

3.2.2.1. Handle specimens using the appropriate techniques to ensure optimum specimen integrity throughout the testing process. It is possible the contractor employee may need to testify in court.

3.2.2.2. Perform additional duties associated with the daily operation and maintenance of accessioning specimens such as the retrieval of mail and packages into the laboratory, opening of packages containing urine specimens for drug testing, and review of chain of custody documents for processing into the laboratory. Emptying packaging and recyclable material into designated waste areas, transferring specimen trays and bottles, and disposing of member urine specimens into designated containers for waste pick-up.

3.2.2.3. Perform computer data entry, reviews, and inquiries for all screening processes. Makes inquiries of positive specimens for location, destruction date and all relevant activity. The Contractor shall make inquiries and furnish particular reports to the section supervisor. Reviews, approves, and edits data entered into the Forensic Toxicology Drug Testing Laboratory (FTDTL) - Information Management System (IMS). Ensures all information is accurate and submitted on a timely basis.

Processes all requests for specimen storage, extension, and disposal and enters all data regarding frozen storage of confirmed positive specimens.

3.2.2.4. Education/Experience Requirements for Medical Laboratory Technicians:

3.2.2.4.1. Associates’ degree in a laboratory science or medical laboratory technology from an accredited institution, or 60 semester hours of medical laboratory technology courses, or 24 semester hours of science courses that include six (6) semester hours of biology and 12 semester hours of chemistry.

3.2.2.4.2. Two (2) years Clinical or Forensic Laboratory experience.

3.2.3. DATA ENTRY CLERKS (DEC) (4 FTEs): The Contractor shall perform the following task(s):

3.2.3.1. Perform computer data entry, reviews, and inquiries for all screening processes.

3.2.3.2. Make inquiries of positive specimens for location, destruction date and all relevant activity.

Make inquiries and furnish particular reports to the MLT-TL.

3.2.3.3. Review, approve, and edit data entered into the FTDTL-IMS. Ensure all information is accurate and submitted on a timely basis.

3.2.3.4. Process all requests for specimen storage, extension, and disposal and enters all data regarding frozen storage of confirmed positive specimens.

3.2.3.5. Education/Experience Requirements for Data Entry Clerks:

3.2.3.5.1. High school Diploma.

3.2.3.5.2. One (1) year experience related to keyboard based data entry both alpha and numeric data.

Software industry exposure is a plus.

3.2.4. ANALYTICAL AND METHOD DEVELOPMENT SERVICE REQUIREMENTS: The Contractor shall follow all HQ AFDTL process procedures/OIs in providing technical services related to analyzing samples for drugs of abuse and modifying or developing analytical procedures and methods for testing for drugs of abuse, to include emergent and investigational drugs. Contractor shall respond within 24 hours of notification of Government concerns for violations or deviation from OIs.

Compliance with HQ AFDTL standards is mandatory and shall be addressed in the Contractor’s QCP.

3.2.4.1. ANALYTICAL SCIENTIST TASKS: (Two (2) FTEs): The Contractor shall perform the tasks below in support of the technical activities of the HQ AFDTL by developing and modifying analytical procedures related to testing for drugs of abuse, to include emergent and investigational drugs.

3.2.4.2. Assist HQ AFDTL staff in improving, developing and validating methods and techniques to isolate and identify drugs of abuse including emergent and investigational drugs in urine. Perform validation studies, as needed with guidance from the confirmation supervisor and/or the Technical Director. Assist HQ AFDTL in writing and editing HQ AFDTL OIs prior to implementation of validated procedures.

3.2.4.3. Assist in solving forensic and analytical problems presented to the laboratory on a day-to-day basis. Interpret complex and diverse analytical data and provides actions and/or written reports for solutions.

3.2.4.4. Certify, operate and maintain scientific instrumentation to include Gas Chromatography/Mass Spectrometry (GC/MS), Liquid Chromatography/Tandem Mass Spectrometry (LC/MS/MS), and other analytical and developmental technologies (e.g., Agilent Rapid Fire and Hamilton STAR automated liquid handler) under strict chain-of-custody requirements. Use data acquisition and processing programs, including but not limited to Laboratory Information Management Systems (LIMS), Drug Quant, Mass Hunter, and other data systems or software as necessary.

3.2.4.5. Prepare and analyze member specimens for drugs of abuse, to include emergent and investigational drugs within the HQ AFDTL using approved laboratory procedures (e.g. specimen aliquot preparation, chemical extraction, derivatization, instrumental analysis, and special tests when required) under strict chain-of-custody requirements.

3.2.4.6. Monitor analytical procedures in progress and data produced, and provide technical advice and corrective actions to ensure the validity of results. Review intra-laboratory chain of custody forms and corresponding urine specimen identification numbers for exactness; makes forensic corrections as necessary according to OIs to permit the results to be legally defensible in a court of law. Verify all work complies with applicable DoD directives, AFIs and established HQ AFDTL operating instructions.

3.2.4.7. Perform data review of negative and positive analytical test results produced at the HQ AFDTL. Review analytical data, supporting documentation, chain-of-custody documentation to ensure acceptability of results and compliance with standard operating procedures, before release of results. Identify errors in procedures or analytical processes, and recommends corrective actions prior to releasing data. Ensure that no false negative and positive results are reported to laboratory customers.

3.2.4.8. Evaluate and summarizes test results to identify statistically significant trends, and assists with developing and implementing recommendations for improvements and corrective actions. Provide scientific evaluation/interpretation of drug testing results and analytical methods to section and/or branch chief. Document and make recommendations to resolve exceptions to OIs.

3.2.4.9. Monitor reagents and chemical use, maintains laboratory equipment (e.g. pipets, centrifuges, and specimen concentrators), and submits supply orders as required. Project usage rates and reports usage levels to the Confirmation Supervisor or Production Services Manager. Ensure reagents, chemicals, and equipment are certified before use.

3.2.4.10. Perform routine and advanced preventive maintenance and troubleshooting on applicable equipment and instrumentation at the HQ AFDTL (e.g. GC/MS & LC/MS/MS). Report all necessary manufacturer level maintenance support requirements to Confirmation Supervisor for the purpose of acquiring instrument preventive and repair service per maintenance agreements. Conduct and oversee the performance of daily and routine preventive maintenance on all instruments. Ensure all preventive maintenance is properly documented.

3.2.4.11. Comply and adheres to all policies and procedures on safety, computer security, laboratory security, forensic integrity, and test result confidentiality. All practices are conducted IAW applicable policies, operating instructions, regulations, Air Force Occupational Safety and Health, and procedures on the following: 1) electrical, fire, and ground safety; 2) prevention of occupational exposure to biological and chemical hazards; 3) computer security, care, and maintenance; 4) laboratory security;

and 5) data and specimen forensic integrity. HQ AFDTL’s operational areas are controlled spaces.

Contractor personnel are responsible for ensuring adherence to all security requirements. See Appendix D

3.2.4.12. Comply and stay current with laboratory practices, regulations and policies dictated by laboratory and regulatory agencies. Reads OIs and attends classes, briefings, and training sessions, when available, applicable and approved by the Government. Absolute forensic integrity must be maintained. No major errors or omissions involving positive or negative specimens may leave the laboratory. Obtain and maintain Confirmation Laboratory certification and other applicable HQ AFDTL laboratory certifications IAW established laboratory policy. Take approved corrective action as needed.

3.2.4.13. Contractor will monitor chemical/reagent usage and expiration and submit supply orders to ensure completion of testing operations.

3.2.4.14. Complete all assigned tasks by the suspense dates issued at the time the tasks are received. If this is not possible, the contractor must contact the Confirmation supervisor and/or the Technical Director as soon as possible but no later than 24 hours after the receipt of the tasks, to request an extension. If an extension is not granted, the contractor shall produce the best product possible and deliver on time.

3.2.5. Education/Experience Requirements for Analytical Scientists (Two (2) FTEs): This position requires in-depth knowledge of drug testing procedures, use of liquid chromatography mass spectrometry analyzers and associated equipment, forensic principles and concepts, and laboratory safety procedures. The minimum education, qualifications, and experience are as follows:

3.2.5.1. Education: Doctor of Philosophy (PhD) in chemistry, biochemistry, toxicology, or pharmacology and three (3) years’ experience as specified in 3.2.5.2.

3.2.5.2. Experience: Minimum years of experience (as specified in 3.2.5.1) within the last 10 years in the individual development of extraction and liquid chromatography mass spectrometry methods for isolation of analytical compounds of interest in biological specimens.

3.2.5.3. Professional knowledge of the various chemistry disciplines to include analytical, organic, and forensic chemistry sufficient to perform the full range of duties connected with the technical activities of the confirmation section which includes mathematics and statistics as related to quality control, quality assurance, and confirmation procedures.

3.2.5.4. Knowledge of the types of surveillance needed to monitor variables that affect the quality of results, and skill in evaluating and interpreting results of quality control procedures and implementing corrective action where indicated.

3.2.5.5. Practical knowledge of standard software programs such as Microsoft Office to insure proper control of specimens and to produce scientific charts and data presentations in written and graphical forms.

3.2.5.6. Knowledge of clinical or forensic laboratory accrediting and regulatory agency requirements sufficient to ensure that quality assurance procedures are in compliance with such requirements.

3.2.5.7. Knowledge and understanding of recognized reference standards, medico legal requirements, regulatory and accrediting agency requirements and pertinent statutes sufficient to use such knowledge in performing tests (e.g. maintaining chain of custody so as not to affect the forensic integrity of the specimen and the result, use and storage of controlled substances in an appropriate manner).

3.2.6. AFDTL INFORMATION TECHNOLOGY SUPPORT: The Contractor shall advise and assist the HQ AFDTL to sustain, maintain, troubleshoot, and upgrade all aspects of its information technology to include software, hardware, network, and accreditation support. HQ AFDTL will be provided three (3) FTEs that can fulfill the specific requirements of the four (4) functional areas Accreditation and IT Security Structure, Laboratory Information Management Support (LIMS), Desktop and Auxiliary Equipment Support, and Building Security Systems as outlined in the following tasks:

3.2.6.1. Accreditation:

3.2.6.2. Plan, coordinate, manage, accomplish, update, and perform actions necessary to acquire and maintain all required accreditations for the AFDTL IT systems within the system accreditation boundary.

3.2.6.3. Perform network security scans, security audits, and provide documentation as required to maintain the security posture of the network system and to meet network accreditation requirements.

3.2.6.4. Assist in the authoring, updating and maintaining certification and accreditation documentation necessary for meeting and maintaining accreditation.

3.2.6.5. Provide technical input for system security corrective actions and/or mitigation plans.

3.2.6.6. Evaluate, select, and troubleshoot all HQ AFDTL automated systems and components, and assess impact of proposed changes or new requirements within four (4) hours of reporting.

3.2.6.7. Routinely perform surveys of existing architecture and render sound judgments regarding cost effectiveness of proposals to upgrade or otherwise change IT systems.

3.2.6.8. Assist in the design, implementation, and testing of Continuity of Operation Plans (COOPs) to ensure continued processing of specimens and electronic reporting of results in the event of system failure.

3.2.6.9. Perform vulnerability testing, risk analyses, and security assessments of AFDTL IT systems to maintain continued accreditation.

3.2.6.10. Investigate intrusion incidents, conduct forensic investigations, and mount incident responses. Determine authentication, authorization, and encryption solutions to address issues.

3.2.6.11. Evaluate new technologies and processes that enhance security capabilities.

3.2.6.12. Test security solutions using industry standard analysis criteria.

3.2.6.13. Respond to information system security issues during each stage of the program’s security lifecycle as required.

3.2.6.14. Implement and maintain AFDTL IT systems in accordance with applicable Defense Health Agency (DHA) and Air Force Information Security Policies, and analyze and advise on new security technologies and program conformance.

3.2.6.15. Recommend modifications in technical areas that affect IT security.

3.2.6.16. Contribute to the security planning, assessment, risk analysis, accreditation, certification, and awareness activities for all AFDTL IT systems and networking operations. Ensure management is aware of any network and/or security issues.

3.2.6.17. Define and achieve required cyber security objectives for the organization.

3.2.6.18. Review the system Security Technical Implementation Guide (STIG) identified by Defense Information System Agency (DISA) and implement within 30 calendar days of DISA or Base notification.

3.2.6.19. Maintain all Higher Headquarters’ accreditation requirements.

3.2.6.20. Create new ways to solve accreditation security issues as they arise.

3.2.6.21. LIMS Support:

3.2.6.22. Maintain HQ AFDTL’s Laboratory Information Management System (also known as AFDTL-IMS), and associated communication services in accordance with applicable accreditation requirements.

3.2.6.23. Assess impact of new software applications and network changes to existing system hardware and operating systems and make necessary recommendations and implementation to maintain laboratory productivity within established DoD Turn-Around Time requirements and maintain AFDTL-IMS accreditation.

3.2.6.24. Work with system administration personnel to install, configure, and document new/updated software applications and programs. Configure the existing operating system and applications to operate with necessary infrastructure improvements. Work cooperatively with external DOD personnel, contractors, and other DoD FTDTLs to implement each project.

3.2.6.25. Coordinate with system administration personnel to ensure proper prioritization and execution of software development projects.

3.2.6.26. Develop database queries and reports as needed, troubleshoot issues with the system, support HQ AFDTL process improvement efforts, and provide ongoing support and assistance to HQ AFDTL staff on multiple client/server and web applications.

3.2.6.27. Desktop and Auxiliary Equipment Support:

3.2.6.28. Provide customer/user support for HQ AFDTL as Customer Support Technicians (CST).

3.2.6.29. Assist with Automated Data Processing Equipment (ADPE) custodian duties.

3.2.6.30. Assist with Telephone Control Officer (TCO) duties.

3.2.6.31. Building Security Systems:

3.2.6.32. Contribute to developing, implementing and maintaining building security architecture.

3.2.6.33. Assist in the managing, reviewing, and administration of the security videos, as well as maintain the Beginning of Day logs (daily) IAW AFDTL OI 44-031.

3.2.6.34. Create, print, issue, and inventory personal access control cards. Assign and modify access to the labs sections, as requested. Maintain all related access control badge logs.

3.2.6.35. Meet the baseline requirements for performing information system management, specialized, or privileged access IA functions as outlined in DoD 8570.01-M (Appendix D). Contractor personnel with elevated IA privileges are required to have an IT Level II certification. In addition to the tasks outlined in section 3.2.6 the contractor shall designate one (1) individual to serve as the Information

System Security Officer (ISSO) and another individual to serve as the Information System Security Engineer (ISSE). A description of the specific duties of the ISSO and ISSE are in 3.2.6.35 and 3.2.6.41 respectively.

3.2.6.36. As the ISSO the Contractor shall assist the AFDTL Information System Security Manager (ISSM) and serve as the subject matter expert on the Assessment and Accreditation and Continuous Risk Monitoring of AFDTL-IMS.

3.2.6.37. Identify and define system security requirements, design system security architecture and develop detailed security designs.

3.2.6.38. The Contractor, in coordination with the ISSM, shall establish and maintain the required network security posture through Risk Mitigation and Risk Management. Provide analytical and technical security recommendations to other IT section members, and Configuration Control Board

(CCB).

3.2.6.39. Identify and define security requirements, based upon need or as the result of a security issue that puts organizations systems at risk.

3.2.6.40. Create, maintain, and document security baselines.

3.2.6.41. Assist in the development of technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.

3.2.6.42. As the ISSE the Contractor is responsible for all aspects of network administration including servers, desktop systems, communications hardware/software and office systems. Contractor performs as a network administrator (including backup, security management, user account management, internal network access, office systems and applications support). Working with the ISSM and ISSO, the ISSE shall assist with fulfilling the requirements to attain and maintain the Authorization to Operate (ATO) and the Authorization to Connect (ATC). Development of technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks. Supports server, network and desktop hardware, software and applications. Plans, implements, and supports the network and computing infrastructure plan. Assists with technology planning through ongoing research.

3.2.6.43. Education/Experience Requirements:

3.2.6.44. Five (5) years of experience with installing computer system hardware and associated software, security patches, and maintenance upgrades. Troubleshooting techniques used to diagnose and resolve desktop, printer, and other computer systems issues.

3.2.6.45. ISSO specific requirements- Five (5) years of documented work experience in applying advance technical expertise and application development principles, concept, methods, standards, and practices to integrate information system components. Documented work experience working with network systems security design, system security auditing, building a system security architecture, and full documentation of an information technology security system.

3.2.6.46. Two (2) years of experience with successfully bringing an IT system through an Authorization process to a full system ATO and ATC.

3.2.6.47. ISSE specific requirements- Five (5) years of documented current work experience; as an Administrator on a small sized network of servers, desktop systems and communications devices using current technologies. A working knowledge of current communications devices and protocols, server and desktop technologies.

3.2.6.48. Five (5) years of experience in hardware and software troubleshooting techniques needed to perform computer system recovery, backup and system security auditing.

3.2.6.49. Two (2) years of experience is required in the following Operating Systems: Windows Server 2008-R2 & 12 and Windows 7& 10; Solaris 10, 11 (or newer or similar), and RedHat/Linux 6 and Relational Database Management Systems: Oracle 11g or 12g with special emphasis on: PL/SQL and SOL*Plus, forms and reports (newer or similar).

3.3. Security Requirements:

3.3.1. Security Clearances and Licensing: The Contractor shall request personnel security clearances, at the company’s expense, for employees requiring access to classified information within 15 business days after receiving a facility clearance or, if the Contractor is already cleared, within 15 business days after service award. Due to costs involved with security investigations, requests for personnel security clearances shall be kept to the minimum amount employees required to perform contract requirements.

3.3.2. List of Contractor Personnel: The Contractor shall maintain a current listing of Contractor Personnel. The list shall include Contractor Personnel’s name, social security number, and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the CO and Information Security Program Manager (ISPM) at each performance site 30 calendar days prior to the service start date. Updated listings shall be provided when Contractor Personnel’s status or information changes. A Visit Request for all Contractor Personnel with security clearances is required to be sent through the Joint Personnel Adjudication System (JPAS), and must be updated at least annually. The Contractor shall notify the ISPM at each operating location thirty calendar days before on-base performance of the service. The notification shall include:

3.3.2.1. Name, address, and telephone number of the company key management representatives.

3.3.2.2. The contract number and contracting agency.

3.3.2.3. The highest level of classified information to which personnel require access.

3.3.2.4. The location(s) of service performance and future performance, if known.

3.3.2.5. Any change to information previously provided under this paragraph.

3.3.3. Security Requirements for Contractor Personnel: Contractor personnel shall require full access to the AF network. A contractor’s “Facility Clearance” is required in accordance with DoD 5220.22-M, NISPOM. Contractor must have an active Facility Clearance at the time of proposal. The Government will not pay for nor sponsor any contractor's attempt to obtain a Facility Clearance. The Contractor’s Facility Security Officer (FSO) is responsible for ensuring that all Contractor personnel assigned to this contract have the appropriate clearance as stated in this PWS. The Contractor shall be responsible for any/all cost associated with security clearances. The Contractor shall provide personnel with the required clearance at the time of award.

3.3.4. A DoD Contract Security Classification Specifications Tier 3 is not required.

3.3.5. The AFDTL Information Technology Support positions require an IT Level II certification because they must have elevated permissions to the network and be able to troubleshoot hardware and software, problems as required. Maintenance of typical desktops and software is unclassified. This designator is based on the potential for an individual assigned to this position to adversely impact DoD missions or functions. The position categories on this contract include Limited Privileged and Non- Privileged, as defined in DoD 5200.2-R (reference (r)) Personnel Security Program. Investigative requirements for each category vary.

3.3.6. Visitor Group Security Agreement (VGSA): The Contractor shall enter into a long-term visitor group security agreement if service performance is on base. This agreement shall outline how the Contractor integrates security requirements for service operations with the AF to ensure effective and economical operation on the installation. The agreement shall include:

3.3.6.1. Security support provided by the AF to the Contractor shall include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badging, base visitor control, investigation of security incidents, base traffic regulations and the use of security forms and conducting inspections required by DoD 5220.22-R, Industrial Security Regulation, Air Force Policy Directive 31-6, Industrial Security, and Air Force Instruction 31-601, Industrial Security Program Management.

3.3.6.2. Security support requiring joint AF and Contractor coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks and internal security controls for protection of classified material and high-value pilferable property.

3.3.6.3. On base, the long-term visitor group security agreement may take the place of a Standard Practice Procedure (SPP).

3.3.7. Obtaining and Retrieving Identification Media: As prescribed by the AFFARS 5352.242-9000, Contractor access to Air Force installations, the Contractor shall comply with the following requirements:

3.3.7.1. The Contractor shall obtain base identification and vehicle passes for all Contractor Personnel who make frequent visits to or perform work on the AF installation(s) cited in the contract.

3.3.7.2. No later than three (3) working days prior to start of contract work, the Contractor shall submit a written request on company letterhead (or e-mail correspondence) to the COR listing the following:

project title, project number, contract number, location of work site, contract start and stop dates, work schedule, and names of Contractor personnel needing access to the base, including full legal name, date of birth, sex, race, SSAN, state issued I.D. Card/Driver’s License number, and name of sub-contractor if not employed directly by contractor (Government will provide template to be used in submitting visitor pass request). The authorized COR shall endorse the request and forward it to the issuing base pass and registration office or security forces for processing. Contractors shall present Government (state or federal) issued Identification (ID), and INS Form 9 (I-9), before being issued a pass to enter the installation. A Wants and Warrants check shall be conducted for every individual before a pass is issued. Personnel employed by the Contractor must get a pass for their privately owned vehicles at the installation Visitor Reception Center, with proof of following:

3.3.7.3. Liability Insurance.

3.3.7.4. Current License Plates.

3.3.7.5. Current State Inspection Sticker (If Required).

3.3.7.6. Valid State Driver License.

3.3.7.7. A phone number for sponsor on base.

3.3.7.8. Vehicles owned by the Contractor with the company name permanently printed on them are not required to obtain a pass as long as a current work order is presented at the time of entry.