Revised_Past_Performance_Questionnaire_Language_Portal_recompete-14_Apr_2014.pdf

Language Portal Solicitation Number FA7037-14-R-0003

Source Selection Sensitive Information IAW FAR 3.104

PAST PERFORMANCE QUESTIONNAIRE (PPQ)

Solicitation Number: FA7037-13-R-0003

1. The contractor who provided this questionnaire to you is submitting a proposal to the Air

Force Intelligence, Surveillance & Reconnaissance Agency, Business Support Branch (AF ISR

Agency/A7KB). We have a requirement for a contractor to provide a Command Language

Program Manager Database/Language Portal to the AF ISR Agency and its subordinate units.

For the actual performance of this contract, TS/SCI clearances are required unless specified otherwise by the Government. The period of performance on this contract is a base year with four option years.

2. The proposed work scope includes but is not necessarily limited to:

Deliver language and cultural learning in video, audio, and text formats, as well as links, discussion forums, and other materials associated with language and cultural learning to registered users around the world.

The continued maintenance, enhancement, and expansion of the Command Language

Program Manager Database/Language Portal utilizing a Learning Management System

(LMS) and Content Management System (CMS) compatible with Department of Defense

(DoD) standards as the front-end, web interface.

3. All responses to the questionnaire are to be provided directly to the Government contracting officer listed below. Responses routed through the offeror will not be accepted.

4. Please complete this questionnaire. Handwritten responses are sufficient. If you need more space than that provided, please attach additional pages or write on the back, ensuring that the additional information is identified by generating paragraph identification. Responses will be treated as source selection sensitive information; your name will not be provided to the contractor. Only the substance of your response may be provided to the contractor. When Filled

In This Document Is Source Selection Sensitive Information in accordance with Federal

Acquisition Regulation (FAR) 3.104. Fax or e-mail the completed questionnaire by

Wednesday, 7 May 2014 to:

AF ISR Agency/A7KB AF ISR Agency/A7KB

ATTN: Ms. Margaret Naylor, Contracting Officer ATTN: Ms. Carissa Lechner, Contract Specialist

102 Hall Blvd, Ste 208San Antonio, TX 78243 102 Hall Blvd, Ste 208San Antonio, TX 78243

Voice: (210) 977-2823; DSN 969-2823 Voice: 210) 977-5457; DSN 969-5457

FAX: (210) 977-6414; DSN 969-6414 FAX: (210) 977-6414; DSN 969-6414

Email: margaret.naylor@us.af.mil E-Mail: carissa.lechner@us.af.mil mailto:margaret.naylor@us.af.mil mailto:carissa.lechner@us.af.mil

Contractor’s Name: _______________________________________________

Contract Number: _________________________________________________

Period of Performance: ________________________________________________

Current Contract Value: ________________________________________________

Name of Person Completing Questionnaire: _________________________________

Title of Person Completing Questionnaire: _________________________________

Address of Person Completing Questionnaire: _______________________________

Phone Number of Person Completing Questionnaire: __________________________

E-mail of Person Completing Questionnaire: ________________________________

1. Please assign one of the following adjectival ratings to each question during your assessment:

1 2 3 4 5 N/A

Unsatisfactory Marginal Satisfactory Very Good Exceptional Not

Applicable

Performance did not meet most contractual requirements.

There were serious problems and the contractor’s corrective actions were ineffective.

Performance did not meet some contractual requirements.

There were problems, some of a serious nature, for which corrective action was only marginally effective.

Performanc e met contract requiremen

ts. There were some minor problems.

Corrective actions taken by the contractor were satisfactory

Performance met all contract requirements and exceeded some to the government’s benefit. There were a few minor problems which the contractor resolved in a timely, effective manner.

Performance met all contract requirements and exceeded many to the government’s benefit.

Problems, if any, were negligible and were resolved in a timely, highly effective manner

Unable to provide a score.

Performan ce in this area not applicable to effort assessed.

1- Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

2- Marginal: Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective.

3 – Satisfactory: Performance met contract requirements. There were some minor problems. Corrective actions taken by the contractor were satisfactory.

4 – Very Good: Performance met all contract requirements and exceeded some to the government’s benefit. There were a few minor problems which the contractor resolved in a timely, effective manner.

5 – Exceptional: Performance met all contract requirements and exceeded many to the government’s benefit. Problems, if any, were negligible and were resolved in a timely, highly effective manner.

N/A Not Applicable: Unable to provide a score. Performance in this area not applicable to effort assessed.

2. For each response, please include a narrative with appropriate and specific examples for each of the assessment elements. Please check the appropriate rating for each applicable past performance service area.

ASSESSMENT ELEMENTS

Adjectival Rating 1 2 3 4 5 N/A

a. How would you rate the Contractor’s performance in developing and integrating software applications compatible with mobile devices such as the Apple iPod Touch or iPhone and provide compatible functions with operating systems such as iOS and Android?

Comments:

b. How would you rate the Contractor’s performance in recruiting and retaining quality personnel?

c. How would you rate the Contractor’s overall ability in providing Help Desk support?

d. How would you rate this Contractor’s overall ability to ensure systems are backed up on a regular basis?

e. How would you rate this Contractor’s overall ability to make recommended maintenance updates and changes according to established timelines?

Comments

f. How would you rate this Contractor’s ability to manage the overall contract effectively and efficiently?

g. How would you rate the Contractor’s ability to ensure systems were available for access

24/7/365 at all classification levels?

h. How would you rate this Contractor’s effectiveness on maintaining continuity of mission support while transitioning in/out resources?

i. To what extent did the Contractor demonstrate reasonable and cooperative management behavior?

j. How would you rate the Contractor’s ability to manage sub-contractors?

k. How would you rate this Contractor’s responsiveness to contract requirements and changes?

l. How would you rate this Contractor’s overall ability to effectively manage project cost/price?

m. How would you rate the Contractor’s ability to submit timely and accurate invoices?

n. How would you rate this Contractor’s ability to forecast accurate costs and meet realistic cost projections?

o. Did the contractor provide adequate safeguards and security to protect sensitive information and processes?

YES NO

p. Given the choice, would you award to this contractor again?

YES NO

q. Are you aware of any other contracted efforts performed by this contractor similar in nature to this contract? Please identify contract/program and point of contact.