Attachment 1 - Statement of Work.docx

Statement of Work - Performance-Based Work Statement (PWS) For Full Food Service

TABLE OF CONTENTS

1.1 Scope

1.2 Services Description

4.1 Hours of Operation

4.2 Workload Estimates

4.3 Applicable Publications & Forms

4.4 Maps

4.5.a Government Furnished Facilities 4.5.b Government Furnished Equipment

4.6. Definitions

Chapter 1 DESCRIPTION OF SERVICES and GENERAL INFORMATION

1.1. Scope. The contractor shall provide all personnel, supervision, and any items and services necessary to perform full food services as specified in this Performance Work Statement (PWS). The contractor shall meet operational requirements of the Air Force Food Service feeding program for the 70 Intelligence Surveillance and Reconnaissance Wing (70 ISRW) and tenet organizations at Fort George G. Meade as defined in this PWS. The contractor shall perform the requirements in this PWS and conform to the professional standards of the Air Force Food Service program utilizing the current Corporate Food Service (CFS) automated management program.

1.2. Services Description. The 70 ISRW, Ft George Meade appropriated fund food service operation consists of a main dining facility, The House of Five Hats. This facility is dedicated to providing full meal service to meet the nutritional needs of Department of Defense (DOD) personnel who frequent the facility. The House of Five Hats is a full service dining facility to include carry out, grab and go, and boxed meal service in support of ground operations.

1.2.1. Customer Eligibility. The primary customers at the dining facility are Essential Station Messing (ESM) recipients. These are military personnel that are allotted rations in Government dining facilities at the expense of the Government. Secondary customers are military and civilian personnel who are granted permission to dine in the facility at their own expense. Organizations such as local Boy Scout troops occasionally dine in the dining facility upon permission from the installation commander. Cashiers shall refer to the supervisor to verify customer eligibility when in doubt. The contractor shall ensure only authorized individuals are served in accordance with 70th ISR Wing Commander dining facility utilization letter and AFI 34-239, attachments 3 & 9. The supervisor shall refer to the government representative (Quality Assurance Personnel (QAP) or Food Service Officer) if unsure of eligibility.

1.2.2. Specific Operational Requirements and Tasks the contractor shall provide the following services:

1.2.2.1. Menu Marketing. The contractor shall advertise all menu items for each meal period to include pricing and clearly identify items that meet Air Force healthy choices and the nutritional information on those items.

1.2.2.2. Menu Planning. The contractor shall follow the approved Air Force Corporate 14-day rotating menu in CFS or adopted Future Management System (FMS). The contractor shall plan meals to meet minimum dietary and meal structure of the Air Force Corporate Food Service Menu Preface updated annually by the Air Force Services Agency and provided to the contractor by the Food Service Officer.

1.2.2.3. Food Preparation. The contractor shall prepare food in accordance with approved Air Force Automated Recipe Service software program and Air Force Corporate 14-day menu cycle in the CFS and Air Force approved Food and Drug Administration (FDA) Food Code 2005 and TB Med 530. Portion sizes in CFS inventory control take precedence over the Air Force Automated Recipe Service.

1.2.2.4. Service of Food. The contractor shall set up and close down serving lines in a manner to ensure availability of menu items from posted meal opening till closing time affording all customers the opportunity to receive first and second servings. Perform standard cross panning procedures, maintain proper temperature on serving lines. Prepare short-order items such as hamburgers, hot dogs, and french-fries in advance only to the extent necessary to meet the required customer flow through the serving line. On Carryout Service, the contractor shall make up boxes or containers, assemble, and pack the meal components for pickup by others. The contractor shall provide commercial carryout boxes and containers with Air Force Food Service Logo.

1.2.2.5. Subsistence and Material Handling. The contractor shall meet the Air Force Food Service Corporate Golden Eagle standards for receiving and storage of subsistence. Contract personnel shall receipt for all deliveries and visually inspect 100% of items received for deterioration or damage. Receiving personnel shall reject all items that appear damaged or tampered with original packaging. The contractor shall meet all federal mandated subsistence handling procedures in the current Air Force approved FDA Food Code 2005.

1.2.2.6. Table Bussing Service. The contractor shall clear, clean, and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

1.2.2.7. Meals Served Away from the Dining Facilities. The contractor shall provide meals away from the dining facilities during base alerts, operational exercises, or during natural or simulated emergencies.

1.2.2.8. Accounting Procedures. The contractor shall follow Air Force subsistence and accounting procedures according to AFI 34-239, Chapter 3, Para 3.1, 3.2, Chapter 4 all, Chapter 5, Para 5.4, 5.5 and 5.6 and AFMAN 34-240 Chapters 3, 4, 5, 6 all and shall document all food received, issued, and transferred between facilities.

1.2.2.8.1. Food Service Accounting. The contractor shall provide the mandatory accurate supporting documents of the prior day’s business, Sales and Cost Reports, Sales Offset Report, weekly or monthly inventory records, cost correction, adjustments (Raw and Finished Waste Logs), Purchase Orders and Processed Receipts of purchases which are printed from the Inventory Maintenance function of CFS and Stores Web Order Confirmation and Receipt Confirmation printed from Stores Web and the Vendors back dock Invoice by 1500 the following business day Monday–Friday. The contractor shall reconcile cash collected with the CFS Point of Sales (POS) or manual cash collection or signature records forms and turn-in funds collected to the government representative. The contractor shall convert funds to be turned-in into either US. Post Office money order or cashier checks at no additional cost to the Government. Shortages of funds are at a loss to the contractor and actual amounts collected according to Point of Sale (POS) or manual cash collection forms is due to government representative no later than 1500 the following day.

1.2.2.8.2. Management of Air Force Food Accounts. The contractor shall maintain the food service account monthly gain/loss with-in 3% of total income earned established by AFI 34-239, Para 3.3 all or other monetary standard established by the Air Force Services Agency food operations branch.

1.2.2.9. Cashier Services. The contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this PWS. Provide sufficient personnel to ensure that patrons can be served at the rate of five (5) guests per minute for the main serving line and three (3) guests per minute on short order serving line or breakfast line. Reconcile cash drawer with POS reports and ensure cash is turned in on time.

1.2.2.10. Sanitation Requirements. The contractor shall comply with AFI 48-116, all and the current approved Air Force version of the FDA Food Code, TB Med 530 and local medical sanitation requirements.

1.2.3. Housekeeping Services

1.2.3.1. The contractor shall clean those areas that immediately affect customer service to include appearance of the dining hall.

1.2.3.2. Floor Cleaning. The contractor shall clean floors so that no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or underneath furniture and equipment. The contractor shall not place chairs on tables at any time.

1.2.3.3. Spot Floor Cleaning. The contractor shall spot clean floors to remove food spills and debris.

1.2.3.4. Lavatories. The contractor shall spot check lavatories during meal times to ensure tidiness and ensure that supplies are available. The contractor shall clean toilets, urinals, wash bins, slop sinks, and partitions with a germicidal detergent solution. De-scale toilets and urinals as required. The contractor shall remove all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.2.3.5. Clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the USAF approved version of the FDA Food Code and TB Med 530.

1.2.3.6. Other Housekeeping Tasks. The contractor shall replace all burned out light bulbs and fluorescent tubes unless the lights are above 10 feet inside and outside the assigned facilities, with contractor-supplied bulbs and tubes, within 24-hours.

1.2.4. Waste Management. The contractor shall support the government by complying with the Base-Recycling program. This requires segregating reusable and recyclable waste materials by type and placement in appropriately labeled container (ex: boxes in container labeled cardboard, waste oil in waste oil container, etc). The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be removed and placed in labeled waste containers.

1.2.5. Grounds Maintenance. The contractor shall clean and maintain the grounds around each facility indicated in gray in Appendix 4.4. Contractor personnel shall:

1.2.5.1. Sweep and clean in and around all entrances, exits and sidewalks as required, maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area.

1.2.5.2. Mow and trim grass to maintain a neat and trimmed appearance. Trim and prune shrubbery presenting a neat and trim appearance at all times.

1.2.5.3. Water and fertilize grass, flowers, and shrubbery to maintain and promote growth or in accordance with local base watering schedule.

1.2.5.4. All entrances, exits, and sidewalks leading to and away from the facility shall be free of snow and ice prior to and throughout each meal period. Salting is required when provided by the government and inclement weather (icing or snow) is forecasted.

1.2.5.5. Inclement weather, traffic delays, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly.

1.2.6. Major Maintenance and Repair: The contractor shall provide major maintenance on equipment to include repair of all government furnished equipment and replacement of component parts, hood filters, and water faucets. The contractor shall provide whatever maintenance methods are necessary to properly perform this service, except as indicated in paragraph 1.2.6.2.

1.2.6.1. The contractor shall connect and disconnect all utility lines to equipment when required and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts, which shall be covered by the contractor’s warranty.

1.2.6.2. The contractor shall furnish a written cost estimate to the government representative (QAP or Food Service Officer) on any equipment repair exceeding $500.00 to include material and labor costs. No repair shall be performed prior to receiving approval of the estimate from the government representative. The contractor shall ensure that the repair is completed satisfactorily. The contractor shall then be reimbursed by the government, at actual invoice cost to the contractor, for all parts and special handling costs.

1.2.6.3. If the contractor and government representative determine equipment is beyond economical repair the contractor, in coordination with the government inspector, shall recommend to the Sustainment Services Flight Chief in writing, that such equipment be replaced. The contractor shall include substantiating data to support the recommended replacement. The contractor shall return equipment no longer used to the government.

1.2.6.4. The contractor shall furnish all replacement parts. The contractor shall own all parts purchased until they are installed on government-owned equipment. The government shall then reimburse the contractor, at actual invoice cost for all parts used plus any related special handling costs. The contractor shall submit consumption data on all parts used each quarter to the government.

1.2.6.5. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The contractor shall credit all discounts and rebates to the government. Used parts, or a credit invoice for same, shall be turned in to the government.

1.2.6.6. The contractor shall initiate and complete repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the government representative stating why the equipment has not been repaired and the estimated date when repairs shall be completed. The contract project manager or their representative shall determine the classification and response time required for repairs as follows:

1.2.7. Contractor Personnel.

1.2.7.1. Management. The contractor shall designate a full-time, on-site representative and alternate. This representative shall be responsible for the performance of the work. These names shall be designated in writing to the contracting officer. The representative and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this PWS. The representative or alternate shall be available at all times to meet with 70 ISRW government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, representative or alternate shall be available within one (1) hour. The representative or alternate must be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle use.

1.2.7.2. Conduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

1.3. General Information.

1.3.1. Normal Hours of Operation. The contractor shall maintain operating hours at the House of Five Hats Dining Facility as listed in Appendix 4.1. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. This allows patrons the opportunity to receive a second serving, if they desire.

1.3.2. Holidays. The House of Five Hats dining facility is open on all holidays. The contractor shall plan for increased attendance expected at Thanksgiving and additional service hours if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least five (5) days before the date of the event.

1.3.3. Emergency or Special Event Services. Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24-hours per day. The contractor shall provide these services when required by the Contracting Officer, at the contract line item price for extended service hours. The Contracting Officer shall verbally advise the contractor of the effort required will provide a modification to the contract.

1.3.3.1. Visits by VIPs and Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments shall require additional contractor support in such areas as set-up, sanitation and general appearance. (Estimated at no more than 12 times per year)

1.3.3.2. Civic Groups: Civic groups are authorized to use the dining facility upon permission from the installation commander.

1.3.4. Contingency Services. Operations which may increase workload, to include, but not limited to, Performance of Services during Crisis Declared by the National Command Authority or Combatant Commander:

1.3.4.1. The contractor shall provide service during military exercises, emergencies, natural disasters and other contingency operations. Based on historical data, the contractor shall respond to an estimated one (1) Unit Compliance Inspection (UCI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the Contracting Officer at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to 24-hours per day and may be implemented as directed by the Contracting Officer at any time to meet military mission requirements.

1.3.4.2. Reserve and Air National Guard (ANG) Weekends. 70 ISRW supports several ANG and Reserve units performing active duty requirements on weekends each month. The contractor will be furnished a tentative list of these active duty weekends, which is subject to change with a 24-hour notice. The contractor shall provide sufficient personnel at the House of Five Hats Dining Facility, Bldg 9829 to handle monthly ANG and Reserve weekends. (Estimated two weekends per month)

1.3.4.3. At the Government’s option, during times of National Emergency the Government may augment surge requirements beyond the capability of the contractor.

1.3.5. Quality Control Program. The contractor shall submit a Quality Control Plan (QCP) within 15 work days of contract award outlining procedures to identify, prevent and ensure non-recurrence of defective services. The contractor shall establish, through an independent function, a quality program, which shall encompass all aspects of the contract. The contractor shall implement the quality program in accordance with the Quality Control Plan (QCP). The QCP shall include the following:

1.3.5.1. Quality Control (QC). The contractor shall develop and maintain a QC inspection system that encompasses all functions of the contract. The QC inspection system shall satisfy the requirements in the Inspection of Services clause in the RFP and resultant contract and shall be designed to keep the contractor's management informed of all issues affecting quality. The QC records of inspections shall indicate the nature and number of observations made the number and type of deficiencies found, and the nature of corrective action taken as appropriate.

1.3.5.2. Quality Control Manager (QCM). The contractor shall develop and maintain a program ensuring the Governments interests are protected. Through a clearly separate entity this function shall assure all aspects of the contract to include the quality inspection system. Personnel performing the QCM function shall be independent of the project manager and have sufficient, well-defined responsibility, authority, and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

1.3.5.2.1. The contractor shall maintain adequate records of all audits and inspections. Records shall indicate the nature and number of observations made, number and type of deficiencies found and the nature of corrective action taken.

1.3.5.2.2. Quality Status Reports (QSR) shall be generated on a monthly basis. Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance and current status of all issues yet to be resolved shall be provided. QSRs shall be distributed to the Contractor's program management and Government representatives concurrently. At a minimum, the QSRs must include metrics, which verify whether the performance standards in the Services Summary have been met.

1.3.5.2.3. The QCM shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the Government. All deficiency responses shall include identification of the cause of the deficiency to preclude recurrence and an analysis of the quality program's effectiveness in the area of the deficiency.

1.3.5.2.4. The QCM shall develop and maintain a training program designed to ensure all contractor personnel are clearly aware of the contractual requirements and are current with any changes throughout the life of the contract.

1.3.5.2.5. The QCM shall conduct special inspections at the contracting officer's or site commander's written request. Results of the inspection or audit shall be provided, in writing, in a timely manner.

1.3.6. Management Involvement. Personnel performing management functions shall have distinct, well-defined, duties and responsibilities within the quality program.

1.3.7. Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for this purpose. The contractor's inspection instructions shall be documented and shall be available for review by designated government representatives throughout the life of the contract. The contractor shall notify the on-site government representatives in writing of any changes to his inspection instructions.

1.3.8. Phase-In. The contractor shall provide a complete phase-in plan to ensure a smooth transition in the change of work effort. The plan shall be submitted to the Contracting Officer as part of the proposal.

1.3.9. Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty and up to 30 minutes before or after their shifts. Employees shall pay for each item at the established item price to include the government authorized surcharge.

1.3.9.1. Contractor employees who eat government meals shall pay the established price for each item selected. This policy does not apply to a spoon size taste and sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the contractor retains for each meal period as proof of payment. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring food from other sources into the dining facility.

1.3.10. Training. The contractor shall provide or pay for training provided by the Air Force Service Agency in San Antonio, Texas. Documentation necessary to meet mandatory training requirement during outside agency inspections shall be maintained. In addition, contractor employees shall receive the government provided training listed below.

1.3.10.1. The contractor shall ensure that contract supervisors receive food handlers training as outlined in the HQ USAF/A1S memo, dated 29 Jun 2009. The contractor shall ensure the Project Manager, Assistant Project Manager and Shift Supervisors successfully complete the National Restaurant Association (NRA) ServSafe Essential program and receive a certificate of completion. The contractor shall ensure all cooks, cook leads and wait staff, dishwashers and other employees are trained utilizing the NRA ServSafe Starter kit. The ServSafe Essentials program is valid for five (5) years and refresher training for other employees is repeated as often as necessary for personnel to be aware of their responsibilities in safe food handling are as required by the local medical authority.

1.3.10.2. Contractor personnel shall attend at least two (2) hours per year of fire prevention training provided by the Government.

1.3.10.3. All contractor personnel using the Air Force “Back of the House” inventory system in the CFS automated system shall receive Government provided training prior to using system.

1.3.11. Security Requirements. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the Government installation, shall abide by all security regulations of the installation. The contractor shall sign an agreement to comply with the security requirements of this contract.

1.3.11.1. Employee Campus Access Badges. The contractor shall submit requests for Campus Access Badges (CAB) to the Air Force Special Security Office (AF SSO) for their personnel as soon as they know individual will be employed by the contractor. When submitting a new CAB badge, the requestor shall fill out the request and scan, email or hand deliver it to AF SSO Office for processing. Be advised, processing time for a new CAB can take anywhere from two to four weeks depending on the situation. Renewals shall be submitted at a minimum of 30 work days prior to expiration. This process can take anywhere from one (1) to two (2) weeks. AF SSO will notify the House of Five Hats when the CAB is ready to be picked up at Visitors Control Center 1. Rejected CAB requests shall not be resubmitted until National Security Agency (NSA) has deemed the individual a mitigated security risk. Once the notice has been given to the contract manager of the House of 5 Hats of the rejected badge, the AF SSO will not entertain further requests for that individual for at least 180 work days or until notified by NSA office of security.

1.3.11.2. Visitors Campus Access. The contractor shall submit a Visitor Request for personnel needing access to the House of Five Hats to the AF SSO not later than five (5) business days in advance of the visit. All contractors needing extended access, but not needing a CAB, will be placed on an extended access list for six (6) months. Contractors needing a Visit Request will need to process through either VCC 1 or VCC 2/Search Area prior to entry.

1.3.11.3. Base Access. Vehicle decals shall be obtained for all contractors’ business and employees personally owned vehicles requiring entry onto Fort Meade through the base provost marshal. Vehicle registration, proof of insurance and a valid driver’s license shall be presented for all vehicles to be registered. The Food Service Officer or QAP will validate the need for registration via memo.

1.3.11.4. Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the end of each work shift, all Government facilities, equipment, and materials shall be secured. Access to the facility’s subsistence storage areas (dry goods, freezers, meats) shall be limited to contractor management, storeroom personnel, and designated Government representatives.

1.3.11.5. Funds Protection. To protect cash held by the contractor, the contractor shall comply with the Base Resource Protection Program.

1.3.11.6. Air Force Network Access. The contractor shall ensure that all personnel requiring use of any computer on the Air Force Network has as a minimum a favorable National Agency Check or the preferred secret clearance and personnel or registered in the Joint Personnel Adjudication System (JPAS). The following positions shall require access to the Air Force Network: Project Manager, Storeroom Personnel, and Shift Supervisors. Access to the Air Force Network is contingent on maintaining the appropriate clearance and the completion of Annual Information Assurance training.

1.3.12. Special Functions. The contractor shall decorate the House of Five Hats with decorative materials for the following holidays and special occasions: Christmas, Thanksgiving, Fourth of July and Air Force Birthday. Decorative materials shall complement the particular holiday or special occasion being celebrated. This shall include the decoration of the entranceway to the House of Five Hats dining area and the serving line area. It is highly encouraged that the contractors decorate on all other federal holidays.

1.3.12.1. Meals provided during alerts, exercises, and emergencies. For locations or times other than listed in Appendix 4.1, the contractor shall prepare and place meals in hot food carts, insulated container, or other suitable containers by the times requested. At the requesting agency’s option, furnish ground support meals rather than hot meals. The contractor shall provide these meals with necessary silverware and condiments to a Government representative assigned to pick up the meals. That representative shall have a list of the eligible customers with identification numbers or cash from each as appropriate. The Government representative shall be required to sign for meals received and to attach the list of customers. They shall certify that the printed entries represent meals issued during the specific alert, exercise, or emergency in progress. The Government representative shall be responsible for returning all equipment and service ware furnished. If they do not, the contractor shall contact the Food Service Manager who shall either get the property or reduce the contractor’s inventory accordingly.

1.3.12.2. Carryout services. The contractor shall comply with AFI 34-239, Attachment 1, Page 17 and AFMAN 34-240, Para 4.3, all and Grab and Go Golden Eagle Standards.

Chapter 2

SERVICES SUMMARY

3.1.9 80% of meal periods inspected by government quality assurance evaluators shall have no observed supply shortages

Reconcile cash drawer with POS reports and ensure cash is turned in on-time

Repairs will be initiated/completed within the following time frames:

Routine: 24 hours/96 hours Urgent: 12 hours/48 hours Emergency: 1 hour/24 hours

Chapter 3

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1. The Government will provide the facilities, fixtures, equipment, materials and services listed here or in Appendix 4.5.a and b.

3.1.1. Property.

3.1.1.1. Equipment. The Government will furnish the equipment listed in Appendix 4.5.b

3.1.1.2. Equipment Inventory. An inventory of Government-Furnished equipment shall be accomplished not later than five (5) calendar days before the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). The contractor and a Government QAP shall conduct a joint inventory of all Government-Furnished equipment and the contractor shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded and the Government Contracting Officer notified in writing. The contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

3.1.1.3. Equipment Loss or Damage. The contractor shall submit requests for replacement of Government-Furnished equipment to the Government QAP for processing. Such requests shall specify the reason for the replacement request.

3.1.1.4. Materials. The Government will replace materials that are lost due to fair wear and tear up to 10% of the inventory. The contractor shall replace, with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory will be at the Government’s expense.

3.1.1.5. Subsistence. The Government will provide funding to purchase subsistence from the Air Force approved Prime Vendors. The contractor shall utilize the automated ordering system in the CFS to purchase all subsistence. The contractor shall manage purchases and control on-hand monthly ending inventory levels with-in the Air Force Corporate standard provided by the Air Force Services Agency, currently $15,000 monthly ceiling. The contractor shall accurately account for all subsistence purchase utilizing the CFS inventory control function in CFS.

3.1.2. Services.

3.1.2.1. General. The Government is responsible for the following:

3.1.2.1.1. Removal of any equipment condemned or replaced in the food service facility receiving area.

3.1.2.1.2. Electrical power into the building and including panel board and circuit breaker.

3.1.2.1.3. Sewer lines from floor and wall drains of buildings.

3.1.2.1.4. All gas, water and steam lines up to and including the supply source for each piece of equipment.

3.1.2.1.5. Repair of walk-in refrigerators, except for handles, hinges, gaskets, and refrigeration units.

3.1.2.1.6. Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

3.1.2.1.7. Alteration, repair, and maintenance of buildings.

3.1.2.1.8. Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

3.1.3. Utilities. The Government will provide gas, electricity, sewage, and water.

3.1.4. Mail Distribution. On-base only.

3.1.5. Telephone. The Government will provide telephones for contractor use for official business use only.

3.1.6. Building Maintenance and Repairs.

3.1.7. Refuse Collection and Recyclable Materials Collection. Refuse collection shall be on Monday, Wednesday and Friday, at building 9829 between the hours of 0600-1800.

3.1.8. Security Forces and Fire Protection Phone Numbers:

NSA Police………………………………………………………. (301) 688-6911 Fort Meade Police………………………………………………... (301) 677-6622/6623 Fire and Emergency Services………………... (301) 677-2117 or (410) 674-2117 Fire Department Non Emergency………………………………… (301) 677-3805

AF SSO…………………………………………………………… (301) 677-0336

3.1.9.. Facilities. The Government will furnish or make available facilities described in Appendix 4.5. No alterations to the facilities shall be made without specific written permission from the Contracting Officer.

3.1.10. Contractor Furnished Items and Services. Except for those items or services specifically stated as Government-Furnished or Government Reimbursed, in paragraph 3.1.1 above and Appendix 4.5, the contractor shall furnish everything required to perform this contract, to include:

3.1.10.1. Commercial telephone service. The contractors shall furnish their own commercial telephone line. They may work with the 707th Communication Squadron to establish this line, if necessary.

3.1.10.2. Housekeeping Supplies, Materials, and Equipment. Except for items specifically stated as Government-Furnished or Government-Reimbursed, the contractor furnishes everything required to perform this contract.

3.1.10.3. Contractor Training of Air Force Personnel. The contractor shall provide as requested by the Functional Director the following training: Cooks training, accounting procedures and menu planning using the current Career Field Education Training Plan (CFETP) available at www.e-publishing.af.mil to upgrade requirement level of the trainee. Personnel will be assigned to the contractor during such training. The contractor will provide the Functional Director with a written evaluation of trainee’s abilities to complete tasks in areas they were trained.

3.1.10.4. Preventive and Required Maintenance. Perform preventive and required maintenance in accordance with manufacturer’s instructions on all equipment. The contractor shall submit an equipment maintenance plan no later than the contract start date. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented. The contractor shall provide all materials and supplies necessary to perform preventive and required maintenance.

3.1.10.5. Plans/Reports Deliverables Table:

Quality Control Plan

Quality Status Report

Daily Adjustment Log (Raw & Finished)

Appendix 4.1.

HOURS OF OPERATION

Main Dining Facility, Bldg 9829 (House of Five Hats)

NOTE: The dining facility shall provide takeout and Grab and Go service during scheduled meal serving hours. The contractor shall be notified by the Government Contracting Officer or Government QAP of the scheduled serving hours for holidays at least five (5) work days before the date of the holiday if they deviate from the above established hours. Holiday hours shall not exceed the hours used for a normal weekday.

Appendix 4.2.

WORKLOAD ESTIMATES

MEAL ESTIMATES

House of Five Hats

Average daily meal count for normal work week/weekends

Approximately 20,000 to 25,000 meals total are served per month.

CARRY OUT SERVICE AT HOUSE OF FIVE HATS: approximately 150 meals per day

Appendix 4.3.

APPLICABLE PUBLICATIONS AND FORMS

Publications and forms applicable to this Performance Work Statement (PWS) are listed below. The contractor has coded publications as mandatory (M) or advisory (A). The contractor shall follow those publications coded as mandatory to the extent (that is, the specific procedure in a paragraph, section, chapter or volume) specified in the PWS. The contractor shall be guided by those coded advisory to the extent necessary to meet requirements in this PWS. At the start of the contract, the Government provides all publications and forms listed. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The contractor shall keep all issued publications up-to-date. The contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price. Before implementing any such revision, supplement, or amendment shall result in an increase in contract price, the contractor shall submit to the administrative contracting officer (ACO) a price proposal for approval. Price proposals shall be submitted within 30 calendar days from the date the contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. The Government will consider changes in the contract price due to supplements and amendments shall be considered under the "Contract Terms and Conditions-Commercial Items" clause. The contractor will ensure currency of publication by utilizing the following website: www.e-publishing.af.mil (E-Pubs). For publication not located on E-Pubs the government will source and provide as requested by the contractor.

Publications Code:

AFI --Air Force Instruction

AFMAN--Air Force Manual.

AFP--Air Force Pamphlet.

AF Form--Air Force Form.

DD Form--Department of Defense Form.

DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS:

OTHER DIRECTIVES:

AIR FORCE FORMS:

DEPARTMENT OF DEFENSE FORMS:

DD Form 1131 Cash Collection Voucher

Appendix 4.4.

MAPS

25’ from building 25’ from building 25’ from building Clipper Brown Room Dining Area 25’ from building

DOCK

POST OFFICE

Office Area Serving Line Kitchen Area

Appendix 4.5.a

GOVERNMENT-FURNISHED FACILITIES

The Government shall furnish the contractor the following facilities in which contractor’s work is performed:

Appendix 4.5.b.

GOVERNMENT-FURNISHED EQUIPMENT

* THIS INVENTORY LIST IS PROVIDED FOR INFORMATION ONLY AND IS NOT ALL INCLUSIVE OF EQUIPMENT PROVIDED BY THE GOVERNMENT. A JOINT INVENTORY WILL BE PERFORMED BETWEEN THE CONTRACTOR AND GOVERNMENT AND CONTRACTOR WILL SIGN FOR OFFICIAL EQUIPMENT LIST UPON CONTRACT AWARD

Appendix 4.6.

DEFINITIONS

A La Carte System (ALACS). Item pricing of all menu items. Under ALACS, the cash patron pays for each item selected; the Subsistence-in-Kind (SIK) patron receives all items selected without charge

Basic Allowance for Subsistence (BAS). A cash allowance paid to military personnel in place of subsistence.

Director of Military Public Health (MPH). The installation medical authority that defines and monitors sanitation standards and procedures for food service activities. Representatives of the MPH inspect sanitary conditions and apply ratings based upon their professional qualitative judgment.

Earned Income. The monetary credit obtained from the number of weighted rations served multiplied by the meal rate. Under ALACS, it is the monetary credit obtained by multiplying the number of weighted rations served ESM personnel by the meal rate, plus cash receipts menu surcharges.

Essential Station Messing (ESM). Formerly known as Subsistence-In-Kind. Food furnished to enlisted personnel at Government expense. ESM is also termed “Rations-In-Kind”.

Equipment. Items used to store, prepare, cook, transport, and serve food. Equipment also includes items used in cleaning and sanitizing, as well as those used to transport and store supplies.

Food Handlers. Food service personnel, who work where unsealed food or drink is handled, processed, prepared, or served, and who touch food or food contact surfaces in any way. Excluded are food service managers, cashiers, and delivery persons who do not handle unwrapped food or touch food contact surfaces.

Food Service Officer (FSO). An officer, noncommissioned officer, or civilian responsible to the base Sustainment Services Flight Chief for matters relating to food service.

Functional Area Chief (FAC). An officer or civilian who is the Sustainment Services Flight Chief.

Garbage. Animal and vegetable waste resulting from handling, preparing, cooking, and consuming foods.

Installation Menu. The local Base or facility adaptation of Air Force Worldwide Menu. It specifies menu choices (except leftovers), including, but not limited to, entrees, salad, desserts, soups, to be served each meal during the menu cycle. The menu also includes the recipes to be used.

Major Maintenance. The maintenance and repair of equipment, including the restoration or replacement of parts because of wear and tear, damage, failure of parts, or the like. Major maintenance includes replacing or repairing handles, hinges, gaskets, compressors, and all other components necessary to maintain refrigeration in refrigerators

Meal. A meal served at an ALACS dining facility is any total sale made over 20 cents at breakfast and over 40 cents at all other meals, before the Operating Charge is applied. A sale of less than the specified minimum sales to a cash or Essential Station Messing (ESM) patron shall not count as a meal served.

Minor Maintenance. Involves the cleaning, adjusting, tightening of knobs, screws, nuts, bolts, etc., as required to keep food service equipment in operation and performing other user maintenance recommended by the manufacturer.

Potentially Hazardous Foods. Any perishable food which consists in whole or in part of dairy products, eggs, meat, poultry, fish, shellfish. These foods are good media for bacterial growth and are potential causes of FOODBORNE disease especially if creamed, ground, mixed, or handled often.

Preventive Maintenance. Encompasses the tasks necessary to prevent the premature failure of equipment and includes routine checks of all equipment, lubricating, greasing and oiling equipment parts/components on a regular basis, and the maintenance of equipment logs.

Progressive food Preparation (Batch Cookery). The preparation of food items at selective time intervals during the entire meal period as the food is consumed. The objective is to match the flow of customers through the serving lines so that freshly prepared, high quality food is always provided. It avoids long holding periods, which result in loss of flavor, color, texture, and nutritive value. Some exceptions to this procedure are most soups, gravies, meat sauces, other sauce-type items and baked or prepared desserts.