Custodial T.O Draft PWS.pdf

PERFORMANCE WORK

STATEMENT

Custodial Services in the:

Kaiserslautern Military

Community Area (KMC)

REVISED 15 Feb 2024

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 Facility Cleaning Services

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)

1.1.2 Carpeted Floors

1.1.3 Stairways

1.1.4 Clean Floor (Walk-Off) Mats

1.1.5 Trash Collection/Removal (Centralized Locations)

1.2 Restrooms/Locker Rooms Cleaning Services

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Drinking Fountains

1.2.5 Restroom Trash Removal

1.3 On Call Cleaning Services

1.3.1 On Call Hard Floor Maintenance

1.3.2 On Call Carpet Restorative Cleaning

1.3.3 On Call Dusting

1.4 Special Cleaning Requirements

1.4.1 Child Development Center (CDC)

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center

1.4.3 Required Training

1.4.4 Immunizations

1.4.5 Required Documentation

1.4.6 Cleaning Requirements Child Development Center

1.4.7 Special Requirements (And Level 4 Cleaning)

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor-Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Restroom Supplies

1.5.3 Miscellaneous Requirements

1.6 Emergency Cleaning

2 Service Summary (SS)

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities

3.1.1 Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.4 Telephone Service

3.5 Security, Fire and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

4 General Information

4.1 Hours of Operation

4.1.1 Normal Base Hours

4.1.2 Base Wide Facilities, Hours of Operation

4.1.3 Child Development Center (CDC), Hours of Operation

4.2 Base Closures

4.3 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander

4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes

4.5 Cleaning and Restroom Supplies

4.5.1 Hazardous Material Identification

4.6 HAZMART

4.6.1 Spill PREVENTION AND Response

4.7 Hazardous Waste

4.8 Hazardous Material

4.9 Conformance with Environmental Management Systems

4.10 Traffic Laws

4.11 Weapons, Firearms, and Ammunition

4.12 For Official Use Only (FOUO)

4.13 Reporting Requirements

4.14 Physical Security

4.15 Contract Manager

4.16 Personnel

4.17 Key Control

4.18 Schedules

4.19 Contract Modifications

4.20 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel)

4.21 Safety Requirements and Reports

APPENDIX A - Air Force Custodial Standards

APPENDIX B - Estimated Square Footage and Cleaning Level

APPENDIX C - Floor Plans

APPENDIX D - Required Reports/Forms

APPENDIX E - Facility Hours of Operation

5 Abbreviations and Acronyms

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at the Kaiserslautern Military Community Area (KMC in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Headquarter Air Force (HAF) standards, instructions, and commercial practices. Kitchen and breakrooms are not part of the contractor’s responsibility for cleaning. The contractor shall have current ISO 9001 certification, all certifications must remain current throughout period of performance. According to German Technical Standards for Workplace Ordinance and NATO Sofa Agreement restrooms may require service on a daily basis under Level 1 Prestige and Level 2 Basic Cleaning Requirements. The contract contains a separate CLIN for performing the above services on a daily operational basis.

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD, CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be cleaned. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 STAIRWAYS

The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 2 meters in height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

1.1.5 TRASH COLLECTION/REMOVAL

Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash and recyclables from these locations. The contractor is responsible for providing replacement plastic trash and/or recycling bags. See Section 3.6 for further details.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain free. Vents (within 8 foot / 2,65 meter of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. The contractor shall post the cleaning schedule in the restroom area and update them as necessary. An electronic copy of the cleaning schedule shall be provided to the CORs and CO within 60 days of contract award and within one business day of any changes.

The contractor is required to establish and maintain a visible sign-in sheet / monitoring device for each restroom. The sheets / monitoring devices are to be posted by contract personnel in each bathroom. All sheets / monitoring devices shall be an official sign-in roster with proper sections to input date, time, building numbers, name, and signatures. Contractor employees shall annotate date, time, name, and signature of cleaners when service is performed.

Contractor may provide a digital sign in sheet (bar or QR code) in addition to a visible paper in each restroom to monitor cleaning and to verify that cleaning has been accomplished.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas within the facility. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 RESTROOM TRASH REMOVAL

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors. If the trash containers in restrooms and locker rooms are misfiled with office trash (food, glass, cans, etc.) the contractor is not required to dispose the trash containers.

1.3 ON CALL/PERIODIC CLEANING SERVICES

1.3.1 ON CALL/PERIODIC HARD FLOOR MAINTENANCE.

Hard floors to include restroom floors shall receive on call/periodic hard floor maintenance as specified in Appendix A.

Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, waxed, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 ON CALL/PERIODIC CARPET RESTORATIVE CLEANING (Shampoo).

Carpets shall be deep cleaned to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 ON CALL/PERIODIC DUSTING. (For Category 4 Facilities Only) Low dusting includes surfaces within 8 foot / 2,65 meter of the floor and must be free of dust, lint, cobwebs, and litter.

High dusting includes surfaces above 8 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, moldings, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4 SPECIAL CLEANING REQUIREMENTS

The contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, Indoor Pool and PAX Terminals) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, AF Common Output Level Standards.

1.4.1 CHILD DEVELOPMENT CENTER (CDC).

Designated CDC facilities shall be maintained in accordance with AFI 34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen and breakrooms are not part of the contractor’s responsibility for cleaning. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENT CENTER AND YOUTH CENTER.

1.4.2.1 BACKGROUNDS & CRIMINAL HISTORY CHECK

In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Childcare Services,”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron Security Monitor shall initiate, receive, and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR), Security Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations (DCII) has been completed on all employees who have l ived or worked on a military installation before they were hired.

The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.05, E.6.1.2) (AFI 34- 144, 10.7.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed Tier 1 is not on file. (DODI

1402.05, E.6.1.2) (AFI 34-144, 10.7.13)

d. Initiate Childcare Tier 1 investigation on contractors prior to working with children/youth. Childcare components for Childcare Tier 1 investigations include a State Criminal History Records Checks of current and former states of residence and employment. (AFI 34-144, 10.7.11)

e. Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed. (T-0). Follow up every 5 working days for Installation Records Checks.

Check on the Childcare Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made. (AFI 34-144, 10.7.15)

f. Conduct installation records, Federal Bureau of Investigation fingerprint and State Criminal History Record checks every five years for contractors. (AFI 34-144, 10.12.2)

g. All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34- 144, 10.7.3) This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 [CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES.]

Contractor personnel shall obtain a Defense Biometric Identification Card (DBIDS) no later than fourteen (14) days prior to the Period of Performance (PoP).

In order to obtain the DBIDS, the contractor is required to submit to the COR the following:

- AE190-16A (Request for DBIDS)

- Memo of DBIDS Request

- Military Installation Access List

- Copy of Passport / ID Card (Personalausweis)

- Security Questionnaire for Simple Security Check

- Police Good Conduct Certificate (Polizeiliches Fuehrungszeugnis)

AE190-16A, Memo of DBIDS, Military Installation Access List request, and the Security Questionnaire will be provided by the COR, 786 CES/CEOES. Contractor personnel shall present completed documentation to Security Forces personnel at bldg. #134, Ramstein Air Base, to obtain their DBIDS. Contractor personnel can only gain access to the KMC (Kaiserslautern Military Community) after the security check has been passed with a positive result. It is the responsibility of the contractor to collect and return the DBIDS within one (1) week from personnel that is no longer employed, in case the contract is terminated and/or after end of the PoP.

Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required. Local National background checks shall be executed IAW German Laws. The Bundesamt für Verfassungsschutz (Federal Office for the Protection of the Constitution), in accordance with the Sicherheitsüberprüfungsgesetz (Security Check Law), sections 8 and 33, requires the subject of a security check to have lived in Germany at least the past 12 months.

1.4.3 REQUIRED TRAINING

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification, and reporting. (AFI 34-144, 11.16.1) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.4 IMMUNIZATIONS.

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI 48-110_IP/, Immunization and Chemoprophylaxis for the Prevention of Infectious Diseases, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. This includes the annual flu vaccine. The Contractor shall be responsible for providing certification that all his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis A and B Varicella Tuberculosis Skin Test Influenza

1.4.5 REQUIRED DOCUMENTATION.

The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employee’s name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.)

for assignment to work in the CDC and or Youth Activity Center. Contractor is required to fill out DD2981 for each employee. The form will be provided by the COR. If an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.1.1 through 1.1.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER.

Physical contact shall not be allowed, and contractor employees shall not be alone with children unsupervised.

1.4.6.1 DISINFECTING, CLEANING AND SANITIZING SOLUTIONS.

The Contractor shall store cleaning solutions in a non-brand name container and clearly labeled. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. The Contractor shall perform work in a safe manner as required by “berufliche Sicherheits- und Gesundheitsvorschriften [German Government equivalent to OSHA]”.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers. - Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.6.2 CLEANING PRODUCTS APPROVAL.

The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a childcare environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or other disinfectant solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers

1.4.6.3 CLEANING EQUIPMENT/MATERIALS.

Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS.

The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND ADJACENT WALLS.

The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS.

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.6.7 OTHER NON-CARPETED FLOORS.

All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water or disinfectant solution daily.

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES.

Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water or disinfectant solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS.

The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water or disinfectant solution.

1.4.6.10 NON-CARPETED FLOOR MAINTENANCE.

The Contractor shall provide all periodic floor care maintenance services in accordance with the Appendix A for all non-carpeted floors where applicable. These tasks shall occur after operating hours. The Contractor shall remove all movable furniture prior to maintenance and return to the original or proper location when complete.

1.4.6.11 VACUUM.

The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.6.12 CARPET MAINTENANCE.

The Contractor shall steam clean or similar extraction method all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.6.13 EMPTY TRASH CANS AND DIAPER PAILS.

The Contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.6.14 CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL.

The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution or other approved disinfectants/sanitizers.

1.4.6.15 STOCK RESTROOM.

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out before the next scheduled cleaning. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.6.16 DUSTING.

Low dusting includes surfaces within 8 foot (2,65 meter) of the floor and must be free of dust, lint, cobwebs, and litter.

High dusting includes surfaces above 8 feet up to 10 feet (2.65 meters up to 3.05 meters). Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, moldings, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.6.17 WINDOWS/INTERIOR GLASS.

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.6.18 CLEAN DRINKING FOUNTAINS.

Clean drinking fountains with sanitizing solution when restrooms are cleaned.

1.4.6.19 CLEAN DOORKNOBS.

Clean doorknobs with sanitizing solution when restrooms are cleaned.

1.4.7 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING).

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, Indoor Pool and CDC), identified in Appendices A and B, to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES.

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair, and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site.

Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

All equipment used in the performance of this contract shall be in good operable condition and carry BGVA3, IAW DIN VDE 0701/0702 (Berufsgenossenschaftliche Vorschriften für Sicherheit und Gesundheit bei der Arbeit) (translated: Trade association regulation for safety and health at work) (DIN VDE 0701/0702 is translated as: Inspection after repair, modification of electrical appliances - Periodic inspection on electrical appliances). Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 CONTRACTOR FURNISHED RESTROOM SUPPLIES.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply. Paper Towels: Bi-Fold, Trifold, Dispenser type. Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.5.3 MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

Report fire hazards, conditions, and items in need of repair to the COR

Turn in lost and found articles to the COR.

Notify COR when unauthorized or suspicious persons are seen on the premises.

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed.

Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The contractor is required to comply with the Posted Workers Act - Arbeitnehmer-Entsendegesetz (AEntG) and shall comply with the current minimum wage requirements for custodial services in the Federal Republic of Germany.

Contractor personal must wear appropriate company attire or at least a company badge that clearly identifies them as contractor personal.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present and remove once dry and safe for facility occupants to use.

In the event of a renovation of bathrooms, the Contractor shall clean the outside toilet container/containers with the same requirements as the regular bathrooms for the duration of the work at no additional cost to the government.

The Contractor may be required to call from their own mobile phone to receive access to certain secured buildings for the times that the provided military phones are not working. If phone number is not displayed Contractor will call COR.

1.5.3.1 CUSTOMER SERVICE DESK

CUSTOMER COMPLAINTS VIA E-MAIL OR MANNED HELP DESK. The contract shall provide e-mail address to receive customer complaints and to communicate with the Government. The e-mail address shall be for Government interactions only and should include the CO/ Contract Administrator/ COR. This customer service desk is available Monday to Friday 07.30 to 16.00 hours.

When a customer complaint is received, it will be saved with the following information:

(1) Date and time of receipt of complaint.

(2) Customer's name and telephone number.

(3) Location and nature of complaint.

(4) Email address

1.2.3.2 RESPONSE TO CUSTOMER COMPLAINTS.

The contractor shall respond to customer complaints NLT two hours after notification. If not corrected within twelve hours for basic, three-hour response time for Prestige, academics and special requirements, the Facility Manager will issue a formal complaint to the CORs. Each day a report shall be sent to the CORs and CS listing all issues from the day before prior to 0900

CST.

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

1.6 EMERGENCY CLEANING

The contractor shall follow the latest Cleaning and Disinfection Recommendation for pandemic/emergency from the Centers for Disease Control and Prevention (CDC) or German Government equivalent. Cleaning & Disinfection must be completed within 24 hours upon issue of the work order by the CO or COR. The contractor shall notify the CO/COR once cleaning is completed to allow occupants back into the facilities. Latest CDC guidance can be found via https://www.cdc.gov/coronavirus/2019- ncov/community/organizations/cleaning-disinfection.html.

2 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor's Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions Commercial items, Inspection/Acceptance, will be used to remedy all deficiencies, During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

https://www.cdc.gov/coronavirus/2019-%20ncov/community/organizations/cleaning-disinfection.html

Performance Objective (PO)

PWS

Para

Performance Threshold KMC (per month)

Method of

Surveillance

PO-1 - Facility Cleaning Service.

1.1 inclusive

Excellent: 5 defects

Periodic & Verified Customer Complaint

a. Non-Carpeted Floors Very Good: 10 defects

b. Carpeted Floors Satisfactory: 15 defects

c. Stairways

Marginal: 20 defects

d. Walk-off Mats Unsatisfactory: More than 20 defects

e. Trash Removal

PO-2 - Restrooms/Locker Rooms Cleaning Services

1.2

Excellent: 0 defects

Complaint

a. Clean and Disinfect Very Good: 1 defect

b. Floors Satisfactory: 10 defects

c. Supplies Marginal: 15 defects

d. Drinking Fountains Unsatisfactory: More than 15 defects

e. Trash Removal

PO-3 - Periodic Cleaning Services

1.3

Excellent: 1 defect

Complaint

a. Hard Floor Maintenance Very Good: 2 defects

b. Carpet Restorative Cleaning

Satisfactory: 3 defects Marginal: 4 defects Unsatisfactory: More than 4 defects

PO-4 - Quality Control

2.1

Complaint

Inspection procedures are followed and documented in accordance with Contractor’s

Quality Control Plan (incorporated into contract after award).

Excellent: 1 defect Very Good: 2 defects Satisfactory: 3 defects Marginal: 4 defects Unsatisfactory: More than 4 defects

PO-5- Special Requirements

1.4

Excellent: 2 defects

Periodic &

a. Child Development Center(s) Very Good: 4 defects

b. Fitness Center Satisfactory: 6 defects

c. Youth Center / Teen Center

Marginal: 8 defects

d. School Age Program

Unsatisfactory: More than 8 defects

e. Indoor Pool

f. Pax Terminal

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES.

The government will provide office and storage space in the Kaiserslautern Military Community (bldg. 2396 on RAB, 1070 on VOG). If necessary, the Government may assign a different office/storage area during the life of the contract. The contractor will be responsible for the relocation of company-owned supplies and equipment. No expense shall be incurred by the Government. Storage space for supplies will be provided in all the facilities. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 JANITORIAL CLOSETS.

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets.

Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available.

The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT.

None.

3.3 GOVERNMENT FURNISHED UTILITIES.

The Government will furnish electricity, water, and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1.1 UTILITY CONSERVATION.

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 TELEPHONE SERVICE.

The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5 SECURITY, FIRE AND MEDICAL SERVICES.

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 SOLID WASTE COLLECTION AND DISPOSAL.

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 MAIL SERVICE.

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4 GENERAL INFORMATION

4.1 HOURS OF OPERATION.

The contractor shall perform the services required under this contract during the following hours. The contractor is required to perform services on German and American Holidays.

4.1.1 NORMAL BASE HOURS.

Base hours of operation are Mon – Fri, 0700 hours – 1600 hours, for the Kaiserslautern Military Community. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government. If night shift cleaning is required, the contractor will coordinate this with the COR and Facility Manager for access.

4.1.2 SPECIAL FACILITIES, HOURS OF OPERATION. Fitness

Centers, PAX and Freight Terminal, CDCs, Youth and Teen Centers and Indoor Pool may require night/early morning shift (2200 hours-0600 hours) due to the high traffic and utilization during the day. If night shift cleaning is required, the contractor will coordinate this with the COR and Facility Manager for access.

4.1.3 CHILD DEVELOPMENT CENTER (CDC, HOURS OF OPERATION).

Monday – Friday 0630-1800

All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours. The government will notify the contractor in advance if CDC facilities will be unavailable for scheduled cleaning after normal duty hours (ex. for “Parents Night Out” or other special events.) The contractor shall resume normal cleaning right after the event. The government reserves the right to have up to 10 events per period of performance (PoP).

4.1.4 United States and German Federal Holidays.

The following federal holidays will be observed by the contractor except where service contract act specifies differently.

Date Holiday Recognized By

1 January New Year’s Date United States and Germany 3rd Monday in January Martin Luther King Day United States 3rd Monday in February Washington’s Birthday United States April** Good Friday Germany April** Easter Monday Germany 1 May Labor Day Germany May/June** Ascension Day Germany ** Whit Monday Germany Last Monday in May Memorial Day United States May/June** Corpus Christi Day Germany 19 June Juneteenth United States 4 July Independence Day United States 1st Monday in September Labor Day United States 3 October Day of German Unity Germany 2nd Monday in October Columbus Day United States 1 November All Saint’s Day Germany 11 November Veteran’s Day United States 4th Thursday in November Thanksgiving United States 25 December Christmas United States and Germany 26 December 2nd Day of Christmas Germany

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first two day post the holiday observance or at a day and time agreed upon in writing by the government and contractor. (see appendix D for more details)

4.2 BASE CLOSURES.

Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.3 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR

OVERSEAS COMBATANT COMMANDER.

IAW DFARS 237.76 and unless otherwise directed by an authorized Government representative, it is determined that services as identified in this PWS are NOT essential for performance during a crisis.

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.4 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND VEHICLE PASSES.

The contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference and as personal change during contract performance.

4.5 CLEANING AND RESTROOM SUPPLIES.

The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO no later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage.

Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies. A Material Safety Data Sheet (MSDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.5.1 HAZARDOUS MATERIAL IDENTIFICATION.

MSDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. MSDSs must be submitted by the Contractor as part of the proposal in English and German upon contract award. Failure to provide MSDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

4.6 HAZMART.

The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to the installation or any property under the control of the government Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.6.1 SPILL PREVENTION AND RESPONSE.

The contractor shall always maintain spill control material on hand sufficient to contain a worst-case scenario spill, both volume and hazard level. If the contractor spills or releases any hazardous substance, the contractor shall immediately report the incident to the COR. The contractor shall be liable for containment and environmental cleanup of the spill or release of such substances. The contractor shall report all spill in accordance with the Hazardous Materials Spill Prevention and Response Plan – 86 AW Plan 32-7069A(U) dated June 2015, to 86 CES/CEIE at building 572 on RAB, 0637147-7712 or DSN 480-7712 immediately.

4.7 HAZARDOUS WASTE

Any Hazardous waste possibly generated under this contract shall be disposed of the installation in accordance with the Kreislaufwirtschafts-und AbfallG, TA - Abfall und TA - Siedlungsabfall (current version), the 86 AW Hazardous Waste Management Plan, and AFMAN 32-7002 Environmental Compliance and Pollution Prevention.

4.8 HAZARDOUS MATERIAL

Any hazardous material stored on the AF installation must be stored in approved storage containers in accordance with Wasserhaushaltsgesetz (WHG), and FGS-Germany, Chapter 5 “Hazardous Material, and Chapter 9 “Petroleum, Oil, and Lubricants.

The contractor is required to maintain a manufacture specific Safety Data Sheet (SDS) for each hazardous material used in German and English langue to perform the tasks in this PWS readily available. The contractor is responsible to train his personal on the use of the used hazardous material.

4.8.1. Hazardous Material Storage

Any hazardous material stored on the AF installation will be stored in approved storage containers in accordance with Wasserhaushaltsgesetz (WHG), and FGS-Germany, Chapter 5 “Hazardous Material, and Chapter 9 “Petroleum, Oil, and Lubricants.

4.8.2 Hazardous Material usage report

The contractor shall provide an inventory report of all Hazardous Material stored and used to perform the tasks identified in this PWS. The report shall include name, maximum quantity of each material stored at one time. Further the contractor shall provide a report on a quarterly basis indication the use of any hazardous material. The contractor shall submit a final inventory report, not later than ten (10) workdays following termination/completion of this contract, of all hazardous materials used since the last hazardous usage report submitted to the CO/COR. The final inventory report shall list all hazardous materials used, the total amount of each material used, and a description of the disposition of any remaining hazardous material.

4.9 CONFORMANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS

The contractor shall perform work under this contract consistent with the relevant environmental policies and objectives identified in the installation’s Environmental Management System (EMS) applicable to the contract. The contractor shall perform work in a manner that conserves water, energy, and other resources to the maximum extent feasible and ensure minimum production of waste as possible, giving preference to recycling and reutilization opportunities. Furthermore, the contractor shall use less toxic materials whenever available and still reliable for the work to be performed. In the event of environmental non-conformance or non-compliance with host nation and USAF environmental laws and regulations associated with the contracted services is identified, the contractor shall take corrective and/or preventative action. In the case of non-compliance, the contractor shall respond and take corrective action immediately. In the case of a non-conformance, the contractor shall respond and take corrective action based on the time schedule established by the EMS Coordinator. In addition, the contractor shall ensure that its employees are aware of the Environmental Management System on base and how these requirements affect the work performed under this contract. All on-site contractor personnel shall receive the installation EMS awareness level information.

4.9.1. Conformance with Environmental Requirements

The contractor shall perform all work in accordance with applicable German and US Air Force environmental laws, regulations and operating standards, including but not limited to the Final Governing Standards (FGS) for Germany. The contractor shall be immediately capable of understanding and addressing environmental laws and regulations as they pertain to work performed under this contract.

The FGS for Germany and other important environmental laws & requirements applicable to all contractors working on base will be provided upon…