Performance Plan 04Sep09.doc

Attachment 2

FUNCTIONAL COMMANDER/DIRECTOR

NAME:

SIGNATURE:

CONTRACTING OFFICER

NAME:

SIGNATURE:

CONTRACT ADMINISTRATOR

NAME:

SIGNATURE:

QUALITY ASSURANCE PERSONNEL

NAME:

SIGNATURE:

CONTRACTOR

NAME:

SIGNATURE:

PERFORMANCE PLAN

STATIC DISPLAY AIRCRAFT RESTORATION AND MAINTENANCE

SPANGDAHLEM AIR BASE,

GERMANY

Performance Plan is not part of the contract and is provided for information only

SECTION I

CONTRACT ASSESSMENT

OBJECTIVE: To provide quality static display aircraft maintenance for Spangdahlem Air Base, Germany.

RESULTS/GOALS: The Multi-Functional Team (MFT) is attempting to improve customer service efficiently and cost effectively with few customer complaints.

ROLES AND RESPONSIBILITIES OF THE MULTI-FUNCTIONAL TEAM (MFT): The overall responsibility of the MFT is to design a mission support strategy that aligns mission performance needs with a performance-based strategy.

1. Functional Commander/Functional Director (FC/FD): Identifies mission essential services, including developing the necessary documents in accordance with DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crisis. Responsible for submitting Performance Work Statement (PWS) in accordance FAR 37 and AFI 63-124. Assigns primary and alternate Quality Assurance Personnel (QAP). Reviews contractor performance documentation, prepared by the QAP, on a regular basis to ensure performance is compatible with contract and mission objectives while supporting higher level of contractor performance and fostering synergistic partnerships. Plans, programs, and budgets adequate funds to ensure execution is within approved funding baseline.

2. Contracting Officer: Fosters partnership with industry. Ensures key stakeholders participate in developing, implementing, and executing the acquisition strategy and acts as business advisor. Researches the commercial marketplace to ensure the MFT is using the most efficient and effective assessment methods, techniques, and best commercial practices in performance of the contract. Ensures a best value source selection based on the requirements of the Request for Proposal. Awards the contract and executes any modifications to the contract after award. Recommends changes to the performance plan.

3. Contract Administrator: Responsible for the day-to-day administration of the contract. Notifies and advises the Contracting Officer on issues related to the performance of the contract and contractor.

4. Quality Assurance Personnel (QAP): Provide quality assurance functions and ensure contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable. Evaluate and document contractor’s performance in accordance with the performance plan. Assess and manage contractor performance data, to include submitting Contractor Performance Assessment Reporting System (CPARS) reports. Notifies the Contracting Officer of any significant performance deficiencies. Maintain surveillance documentation. Recommend improvements to the performance plan and PWS throughout the life of the contract. Participate in MFT meetings providing results of surveillance and recommendations for incentives. Responsible for acceptance of services.

VALIDATION OF OBJECTIVES: The MFT will use data collected by the QAP during surveillances and meet with the contractor biannually, or more often if needed, to discuss areas of concern as well as areas that are working well.

MANAGEMENT AND OVERSIGHT OF ACQUISITION OF SERVICES PROCESS (MOASP): The Services Designated Official (SDO) will review the PWS prior to award and contract performance after award. The contract performance reviews will occur 30 days after the start of the contract and annually thereafter to ensure contract performance, schedule, and cost objectives and goals are being met.

SECTION II

CONTRACTOR ASSESSMENT

GENERAL: The QAP will use a Quality Assurance Surveillance Plan (QASP) as a tool to assess the contractor’s performance against the performance thresholds and measurements identified in the contract. The MFT will meet biannually, or more often if needed, with the contractor to discuss contract and contractor performance.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP):

1. The purpose of the QASP is to provide the QAP with an effective, systematic method for evaluating the contractor's performance and is based on the premise that the Government desires to maintain a quality standard in hospital linen services. The QAP must be objective, fair, and consistent in evaluating contractor performance against contract requirements.

2. This QASP recognizes that the contractor, not the Government, is responsible for management and quality control actions required to meet the terms of the contract. The role of the Government is to ensure contract standards are achieved. The Government recognizes the contractor is not a perfect manager and that unforeseen and uncontrollable problems do occur. However, good management and a strong quality control program will minimize those unforeseen problems. Any nonconformance with contract requirements is a "defect". The term "defect" is used in reference to a service output (Performance Objective) in the Service Delivery Summary (SDS) that does not meet the output's associated performance threshold. The preferred course of action upon discovery of unacceptable service is to require the contractor to re-perform at no additional cost. If the contractor's performance does not meet the thresholds in the SDS, the QAP will notify the Contracting Officer immediately.

3. The QAP must document each surveillance, as accomplished. Documenting surveillance is of major importance. The Contracting Officer cannot properly administer the contract without documentation of actual surveillance. The QAP shall submit performance reports for each phase of performance of the contract. These reports shall reflect the contractor’s overall performance in that phase. The contractor or contractor’s on-site representative will be requested to sign each performance report prior to the QAP submitting it to the Contracting Officer. The performance report shall be submitted to the Contracting Officer no later than 10 days after completion of each phase. All documentation resulting from surveillance becomes a permanent part of the contract file. At the conclusion of the contract, or as directed by the Contracting Officer, the QAP must provide all surveillance documentation to the Contracting Officer for inclusion in the official contract file.

4. If the number of complaints/defects exceeds the performance threshold for any item in the SDS, the QAP will determine the possible cause of this unacceptable performance. Government-caused complaints/defects shall not be counted against the contractor. If the contractor's performance is judged unacceptable, the QAP will inform the contractor's on-site representative, and request him/her initial and date surveillance documentation acknowledging notification. If the contractor disputes the results of surveillance, the QAP must notify the Contracting Officer.

5. Although the SDS contains only those items considered most important for mission accomplishment, the Government retains the right to inspect all requirements of the contract. The QAP may choose to periodically inspect requirements not listed on the SDS.

6. The QAP are responsible for certifying receipt of the contractor's services and determining payment due on a monthly basis during performance. The QAP may use DD Form 250 or letter to certify services, which must be submitted to the wide area workflow coordinator no later than the seventh working day of the month for the previous month.

7. Performance meetings (multi-functional team meetings) will be held biannually, or more often if needed, by the request of the Contracting Officer, QAP, or contractor. The QAP are required to attend these meetings.

8. Revisions to this QASP are the joint responsibility of the functional area, the contracting office, and the QA Program Coordinator.

SERVICE DELIVERY SUMMARY

Reperformance shall be accomplished within three days of notification 100% Visual Inspection

No more than 6 in2 per 10 ft2 shall have paint defects No overspray on non-painted parts of the display or landscape 100% Visual Inspection

Reperformance within three days 100% Visual Inspection

All nests shall be removed Reperformance within three days 100% Visual Inspection

PERFORMANCE OBJECTIVES

CORROSION/STRUCTURAL REPAIR

Performance Threshold: 100% of visible surfaces shall produce a smooth, flush original appearance.

Method of Surveillance: Visual Inspection Procedures: Performance is acceptable if all repairs appear to have a smooth, flush original appearance.

Remedy: The contractor will be contacted if the repair of the static aircraft does not meet threshold. The contractor will re-accomplish the repair on the identified aircraft and then re-inspected. If the contractor does not meet the minimum standards, as stated in the PWS, on a continuing basis or when a trend can be identified, the Contracting Officer may issue a Show Cause Notice. If the trend continues, the Contracting Officer may issue a Cure Notice. If the trend still continues, the Contracting Officer may begin termination procedures.

Timeframe for completion of corrosioN/STRUCTURAL REPAIR Performance Threshold: Not to exceed average of six weeks per aircraft unless delayed by weather. Nest removal and bird-proofing must be completed as soon as possible, but no later than 31 Mar 2010, as work will not be permitted on aircraft that contain nesting birds.

Method of Surveillance: Periodic Inspection

Procedures: Performance is acceptable if completion of the cleaning/repair/corrosion control/painting of all the aircraft is within 36 weeks. Nest removal and bird-proofing must be completed no later than 31 Mar 2010.

Remedy: The contractor will be contacted if corrosion control/painting is not performed in accordance with the PWS for this contract. If the contractor does not meet the minimum standards, as stated in the PWS, on a continuing basis or when a trend can be identified, the Contracting Officer may issue a Show Cause Notice. If the trend continues, the Contracting Officer may issue a Cure Notice. If the trend still continues, the Contracting Officer may begin termination procedures.

PAINT QUALITY

Performance Threshold: Shall present a semi-gloss appearance (Exception: F-86 shall present a polished aluminum appearance). No more than a six square inch area per ten square foot area shall have paint defects. No overspray on non-painted parts of the display or landscape.

Method of Surveillance: Visual Inspection

Procedures: Performance is acceptable if no evidence of paint defects within threshold or overspray appear on selected aircraft.

Remedy: The contractor will be contacted if paint quality is not performed in accordance with the threshold. The contractor will re-accomplish the area in question or remove the overspray on the identified aircraft and then re-inspected. If the contractor does not meet the minimum standards, as stated in the PWS, on a continuing basis or when a trend can be identified, the Contracting Officer may issue a Show Cause Notice. If the trend continues, the Contracting Officer may issue a Cure Notice. If the trend still continues, the Contracting Officer may begin termination procedures.

PAINT SCHEME

Performance Threshold: Paint schemes shall be returned to the same as prior to the restoration Method of Surveillance: Visual Inspection

Procedures: Performance is acceptable if aircraft depicts the same paint scheme as was prior to paint starting.

Remedy: The contractor will be contacted if paint scheme is not performed in accordance with the threshold. The contractor will re-accomplish the paint scheme in question on the identified aircraft and then re-inspected. If the contractor does not meet the minimum standards, as stated in the PWS, on a continuing basis or when a trend can be identified, the Contracting Officer may issue a Show Cause Notice. If the trend continues, the Contracting Officer may issue a Cure Notice. If the trend still continues, the Contracting Officer may begin termination procedures.

AIRCRAFT MARKINGS

Performance Threshold: Exact placement of all aircraft markings 100% of the time.

Method of Surveillance: Visual Inspection

Procedures: Performance is acceptable if aircraft markings are appropriately placed in the same locations they were prior to work commencing.

Remedy: The contractor will be contacted if aircraft markings are not performed in accordance with the threshold. The contractor will re-accomplish the aircraft markings placements in question on the identified aircraft and then re-inspected. If the contractor does not meet the minimum standards, as stated in the PWS, on a continuing basis or when a trend can be identified, the Contracting Officer may issue a Show Cause Notice. If the trend continues, the Contracting Officer may issue a Cure Notice. If the trend still continues, the Contracting Officer may begin termination procedures.

SEMI-ANNUAL INSPECTION/WASH OF ALL SIX STATIC AIRCRAFT

Performance Threshold: Needed repairs are to be accomplished under warranty service for initial corrosion/structural work performed. Visible surfaces shall produce a smooth, flush original appearance. No more than 10% (1 ft2 per 10 ft2) of aircraft can show obvious signs of soil. All bird/insect nests shall be removed.

Method of Surveillance: Visual Inspection

Procedures: Performance is acceptable if all repairs appear to have a smooth, flush original appearance, no more than 10% of the aircraft shows visible signs of dirt deposits, residual oil/hydraulic fluid, or biological soils, and all insect/bird nests are removed.

Remedy: The contractor will be contacted if the warranty service repairs and wash of the static aircraft does not meet threshold. The contractor will re-accomplish the warranty service repairs and/or wash on the identified aircraft and then re-inspected. If the contractor does not meet the minimum standards, as stated in the PWS, on a continuing basis or when a trend can be identified, the Contracting Officer may issue a Show Cause Notice. If the trend continues, the Contracting Officer may issue a Cure Notice. If the trend still continues, the Contracting Officer may begin termination procedures.

Timeframe for completion of aircraft INSPECTION/wash

Performance Threshold: Not to exceed one workday per aircraft unless delayed by weather Method of Surveillance: Periodic inspection

Procedures: Performance is acceptable if completion of all aircraft warranty repairs and washes is within 6 workdays.

Remedy: The contractor will be contacted if warranty repairs and/or washes are not performed in accordance with the PWS for this contract. If the contractor does not meet the minimum standards, as stated in the PWS, on a continuing basis or when a trend can be identified, the Contracting Officer may issue a Show Cause Notice. If the trend continues, the Contracting Officer may issue a Cure Notice. If the trend still continues, the Contracting Officer may begin termination procedures.

QAP SURVEILLANCE CHECKLIST

The QAP will inspect and accept contractor services at the completion of each contract payment period, usually monthly, during performance. The government QAP will perform inspections to ensure contractor compliance with the appropriate paragraphs of the PWS and will record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the QAP will notify the CO who will in-turn notify the contractor of the deficiencies for correction. The Contractor shall be given a reasonable time after notification to correct the unacceptable performance if such correction is possible. The length of time allowed to correct the problem will depend upon the requirement and the deficiency, and the Contractor will be notified of the time allowed for correction when the deficiency is reported to the Contractor.

SAMPLE SURVEILLANCE CHECKLIST

Date/time of surveillance: ___________________________ SDS(s)________________________ POSITIVE FEEDBACK (IF ANY) __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

CORRECTIVE ACTION TO BE TAKEN (IF ANY)

NAME/TITLE OF QAP

(Signature)