Attachment_1-_Basewide_Wifi_PWS_(4Apr18).pdf

PERFORMANCE WORK STATEMENT

Wi-Fi & Internet

At

RAF Lakenheath, RAF Feltwell, & RAF Mildenhall

4 APRIL 2018

1.0 SCOPE

2.0 APPLICABLE DOCUMENTS

3.0 GENERAL DESCRIPTION

4.0 SCHEDULE

5.0 CONTRACTOR PROFESSIONAL SERVICES AND RESPONSIBILITIES

6.0 GENERAL WORK PROVISIONS

7.0 PROCUREMENT

8.0 WEBSITE INTERFACE

9.0 CHANGE CONTROL PROCEDURES

10.0 INSTALLATION

11.0 TESTING AND ACCEPTANCE

12.0 CUSTOMER SUPPORT

13.0 ADDITIONAL REQUIREMENTS

14.0 DIO SKILLED PERSONNEL

15.0 SAFETY REQUIREMENTS

16.0 DRAWINGS

17.0 GOVERNMENT-FURNISHED TRAINING

18.0 ECMRA – CONTRACTOR MANPOWER REPORTING APPLICATION

PERFORMANCE WORK STATEMENT

BACKGROUND

RAF Lakenheath (RAFL), to include RAF Feltwell (RAFF), are home to the United States Air Force Europe (USAFE) 48th Fighter Wing. The 48th Communications Squadron (CS) is located on RAFL. The bases’ infrastructure includes separately located points of presences and a Quality of Life (QOL) wireless network called “We Are Liberty”. RAF Mildenhall (RAFM) is the home of the 100th Air Refueling Wing, structured similarly to RAFL. The 100th CS is located on RAFM.

1.0 SCOPE

1.1 The Contractor shall install Access Points (APs) and/or, if necessary, commercial Internet pipes/Points of Presence (POP) to already installed wireless APs and/or provide wireless Internet service across the installations. This service will support all buildings listed in each Task Order (TO) created. Each TO will list the dedication (contended/uncontended) and speeds required (10 – 150 Mbps) for each location. This requirement will allow for stand-alone computers and media devices to connect to a wireless AP and have unrestricted Internet access. The Contractor shall also provide all personnel and equipment to include upgrade(s), tools, maintenance, repair and or replacement, technical support and any other components necessary for uninterrupted operations of high speed internet speed internet service for customer(s) 24 hours a day, 7 days a week.

1.2 This requirement also requires the Contractor to provide an avenue for inspecting APs for faults per AP, preventative maintenance per AP, restoration per AP, and repair of the US Government owned wireless network listed in the Performance Work Statement (PWS), located in various buildings. The Contractor shall furnish all personnel, equipment, tools, materials, supervision, transportation, and all other items and services necessary to accomplish the requirements listed in the PWS.

2.0 APPLICABLE DOCUMENTS

None.

3.0 GENERAL DESCRIPTION

3.1 The Contractor shall provide all design, labor, equipment, and materials to install new infrastructure for the wireless system. In addition, Internet service must be provided. The Contractor shall provide a list of all components installed per project, as well as a list of the components removed (if any).

3.2 The following is a summary of work for existing Access Points:

3.2.1 When a TO is placed, the Contractor will install equipment/cabling needed to provide wireless Internet capability to buildings requested via Internet leased line. Buildings will be listed in each TO.

3.2.2 Provide users a price of connecting at 10 - 150 Mbps connection option with zero cap and priced as contended and uncontended with unlimited data.

3.2.3 When new installations are carried out and approved, there shall be enough APs to ensure that the building/office or room is saturated (100% coverage) with a wireless signal.

3.3. Maintenance of our “We Are Liberty” network:

3.3.1 Semi-Annual Inspections and Maintenance: The Contractor shall provide all labor, tools, equipment, and transportation for conducting a full semi-annual inspection, operational check and preventative maintenance program of the “We Are Liberty” network. This is to include:

3.3.2 A full visual check of all APs and control units.

3.3.3 After semi-annual inspections and maintenance are conducted by the Contractor, a completed performance assessment report with associated findings and status of all APs and head end systems will be provided to the 48 CS/SCOI office within 14 working business days.

48 CS/SCOI will then decide if they want to repair the equipment.

3.3.4 Restorations of broken equipment: Contractor will provide a price to repair broken equipment per AP, Switch. If authorized by regulation, repairs will be made using the Government Purchase Card.

3.4 Service Calls for maintenance:

3.4.1 The Contractor will provide a Contract Line Item Number (CLIN) price for service calls to repair, restore, and replace parts identified as broken, damaged, or severely degraded.

The Contractor must not commence with actual repair or restoration until approved by the Contracting Officer.

3.4.2 Service calls for required repairs identified will require an on-site response time of 5 to 10 working business days from the date of notification to the Contractor.

3.4.3 Prior to the Contractor commencing a service call for either circumstance identified above under 3.4.1 and 3.4.2, advance notice will be provided by the Contractor to the 48 CS/SCOI of the estimated amount of time that is expected to perform associated repairs, restoration, and/or replacement of associated wireless systems. The notice by the Contractor shall be provided in writing to the 48 CS/SCOI office and contain the extent of repairs and/or restoration required to the associated wireless system(s), and a time estimate on an hourly basis (i.e. number of hours anticipated to complete the service call). Prior to the Contractor commencing work for any service call, written approval must first be provided by the designated official(s) from the 48 CS/SCOI, 48 CS/SCXP, Contracting office, or RAFM equivalent. The designated official will be identified at the time of Task Order release.

3.4.4 Any network expansion will also be added to the Pricing Schedule.

3.5 Equipment and parts:

3.5.1 All parts purchased by the Contractor for repairs subject to maintenance and call-out service must match existing components or equivalent specifications. Before the Contractor orders any new parts required to maintain, repair, restore, and/or replace any components of the listed wireless systems, the Contractor shall provide a cost quote to the Contracting Officer and 48 CS representative. The quote shall consist of the listed parts required and respective cost specific to the part(s) that are required to maintain or repair the wireless systems. The quote shall be valid for up to 90 calendar days from its submission to the 48 CS/SCOI office or 100 CS equivalent. Prior to the Contractor ordering any spare parts, written approval must first be provided by the 48 CS/SCOI office or 48 CS/SCXP office and the Contracting Officer.

3.6 Network expansion:

3.6.1 The wireless network is an expanding network and the successful Contractor shall utilize the authorized pricing schedule to provide wireless Internet to new locations. These new locations will be identified by the 48 CS/SCOI, 48 CS/SCXP, and 100 CS equivalent representative. The Contractor shall NOT add any new locations without first receiving approval from the Contracting Officer.

3.6.2 For network expansion, there should be enough access points to ensure that the designated location is saturated (100% coverage) with a wireless signal.

4.0 SCHEDULE

4.1 Contractor shall provide drawings (Drawings and Topology) and submittals for all materials prior to any new work or installation of equipment, including accessory items. All work must comply with UK environmental laws and regulations. Total cost for a complete working system shall be defined by the Contractor and approved by the Contracting Officer before commencing work. No changes will be allowed unless a contract modification is released and additional pricing information requested. The Contractor shall prepare and deliver an integrated master schedule detailing program activity. The Contractor shall baseline the project schedule/plan upon Contractor and Government agreement. In addition, the Contractor shall identify any changes to the schedule by providing an updated schedule. The Contractor shall include justification and requests for approval for all schedule modifications.

5.0 CONTRACTOR PROFESSIONAL SERVICES RESPONSIBILITIES

5.1 General:

5.1.1 The Contractor shall provide a commercial wireless system that will enable its users to access Internet sites. The users should be able to connect to the system with a laptop/desktop that has a wireless antenna. A location should immediately begin to broadcast wireless access once it has been setup. Completed system must adhere to all Air Force and base installation practices, USAF/DoD regulations, technical letters and instructions, and applicable industry standards. Any work deemed to be not compliant shall be re-worked at the Contractor’s expense.

5.2 Cabling:

5.2.1 The Contractor shall coordinate any needs for telephone line/jacks for commercial phone capability with 48 CS or 100 CS, depending on where the work is required (RAFL/F or

RAFM).

5.3 Wireless Access Points:

5.3.1 The Contractor shall provide wireless APs that are powered over Ethernet (802.11g).

5.3.2 The Contractor shall provide a minimum bandwidth of 10Mbps at any location.

5.4 Content Filtering:

5.4.1 The Contractor shall provide the ability to block access to certain sites such as pornography sites and gambling sites. The specific categories and sites will be provided to the Contractor upon award. Designated points of contacts will have the ability to contact the Contractor to add/remove certain sites from being blocked by the content filter. The content filter should also have a customizable banner that users of the wireless system would have to accept before using the wireless system. The Government shall provide the message that the Contractor would use for the content filter terms of usage agreement.

5.5 Maintenance Support:

5.5.1 The Contractor shall provide a 12-month warranty of newly installed equipment (including APs) and provide maintenance on the system when a component of the system fails.

There shall be a 48-hour response time for on-site maintenance to fix a failed system component during normal business hours (7:30 a.m-4:30 p.m. Monday to Friday). Maintenance support shall be included with this Agreement and will be provided at no additional cost.

6.0 GENERAL WORK PROVISIONS

6.1 The Contractor must possess the critical qualifications, skills and ability to proficiently perform the tasks, operations, and functions required to maintain the wireless network.

6.2 Work Schedule:

6.2.3 Semi-annual inspections and service calls are to be conducted during normal working hours, Monday to Friday, 8:00 a.m. to 4:00.p.m, in coordination with the 48 CS/SCOI office or 100 CS representative.

6.3 Site Storage and Waste removal:

6.3.1 The Contractor shall provide all storage/disposal of all equipment and materials needed to maintain the wireless network, to include waste. The Contractor shall leave the work sites in a clean and orderly manner upon completing maintenance. Equipment, materials, and supplies shall be stored/disposed of to maintain a secure and safe work site. The Contractor shall dispose of all unusable equipment. Disposal procedures shall be consistent with all laws and environmental regulations pertaining to battery disposal in the UK.

6.4 Safety:

6.4.1 During all phases of the project, adhere to all applicable US and UK safety requirements.

6.5 Security Clearances:

6.5.1 The Contractor shall comply with all requirements and procedures IAW AFFARS 5352.242-9000, Contractor Access to Air Force Installations. All personnel employed on a US military base require a National Agency Check (NAC) equivalent investigation before they are authorized access to the base, facilities, and if necessary computer networks. For the purpose of this contract, these positions are deemed non-sensitive, which by US Government definition means do not require access to US classified information.

A NAC consists of:

A Local File Check (LFC) conducted by the installation Security Forces (SF) (this can take several days or weeks to complete), A Defense Clearance and Investigation Index (DCII) conducted by the installation SF, A Host Agency Check (HAC) conducted by the Ministry of Defense (MOD) Defense Vetting Agency (DVA), and A Federal Bureau of Investigation (FBI) check if the potential employee has ever resided in the United States for 12 or more consecutive months.

Once completed, a NAC is valid for five years. Before any employee is authorized to perform work on this contract, the Contractor shall provide new employee information required by the LFC and DCII to the designated official for the base/task order. The Contractor shall then coordinate with the designated official for the new employee to complete all requested documentation for the HAC and, if required, FBI checks within three days of the first day of employment. After the LFC and DCII are completed with no issues discovered and the investigation is submitted to DVA and the FBI then a temporary Installation Pass (IP) granting unescorted base access may be granted when (a) DVA opens the case, (b) a favorable fingerprint report is returned from the FBI, and (c) the unit commander or director favorably reviews the submitted investigation package. The temporary IP is limited to 90 days and does not grant escort privileges. Holders of temporary IPs are subject to additional search procedures at installation entrance gates. When a NAC has been favorably completed and documented, the designated official will inform the Contractor. The designated official may request SF issue a non-temporary IP to the employee. The end date will be no later than the end of the contract or one year from issue, whichever is sooner. The Contractor shall be responsible for tracking expiration dates of IPs and either applying for renewals, or returning the expired IPs to the designated official for the base/task order. The Contractor shall return IPs for employees who are no longer employed by the Contractor or assigned to this contract to the designated official(s) for the base/task order within 48 hours of the employee’s departure. The Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing uniforms bearing the name of the company and picture ID.

The contractor shall be responsible for ensuring IPs are returned to the designated official on termination of employee’s contract.

7.0 PROCUREMENT

7.1 The Contractor shall purchase, all equipment, and accessories necessary for the execution of this project. The equipment will be owned by the US Air Force and the Contractor will be responsible for the maintenance of the equipment whilst under warranty.

8.0 WEBSITE INTERFACE

8.1 The 48th Fighter Wing, “We are Liberty” wireless network is controlled by the UniFi® Controller, which is accessed through any device using any web browser. The UniFi® Controller enables the administrator to instantly provision and configure APs, allowing for quick, simple management of system traffic.

8.2 Access will be granted to the successful Contractor.

8.3 The successful Contractor will provide a price to perform two (2) hours per month preventative maintenance on the UniFi® dashboard (i.e. run system status reports and manage server logs). Contractor will report on high usage clients/customers who download over 2GB per week. The Contractor will provide a list of high users to 48 CS/SCOI office and when instructed, the Contractor will block users from the network using the UniFi® controller software.

8.4 A full listing of MAC and IP addresses will be provided to the Contractor after award of contract.

9.0 CHANGE CONTROL PROCEDURES

9.1 The Government may request changes or additions to the work being provided hereunder by written modification to the Contractor by a warranted Contracting Officer. Contractor will comply, to the extent feasible, with such requested changes. Should Contractor determine that such changes cause an increase or decrease in the cost or time required for performance of the work, Contractor shall advise the 48th Contracting Squadron (48 CONS) thereof. The customer-requested changes shall not become effective, until agreed upon and executed by Contractor and Contracting Officer. Contractor will begin work in response to Government’s requested changes upon receipt of the written notification, a modified Agreement, and Addendum to the PWS for additional work.

10.0 INSTALLATION

10.1 The Contractor shall provide all equipment and supplies necessary to support this requirement. The Contractor shall provide a list of all components installed per this project, as well as a list of the components removed if any.

10.2. Government Furnished Property/Equipment (GFP/E): The contractors will have access to unused (dark) fiber and cabling at building end points as determined available by 48 CS or 100 CS representatives for all locations. If fiber availability becomes saturated and needs to be reclaimed by the CS representatives for mission networks/needs, the CS representatives will coordinate this action with the contractor and customer.

10.3. The contractor is liable for any damages incurred to GFP/E during installation, upgrade, or repair of equipment.

11.0 TESTING AND ACCEPTANCE

11.1 Testing:

11.1.1 The Contractor will ensure the supporting equipment, program, or system installed is operational and meets all required commercial, local, and international industry standards, military instructions, standards, policies, guidelines, regulations and practices, and standards.

The testing procedures and outcome of the performed test(s) will be provided in writing to the 48CS/SCOI representative or RAFM equivalent.

11.2.1 Acceptance:

The equipment shall operate with minimal failure after acceptance testing and activation of service. The Contractor shall provide all support necessary during this period to resolve any issues that may arise.

12.0 CUSTOMER SUPPORT

12.1 Other than next-business-day fixes, customer support shall be available for troubleshooting, equivalent to that of standard commercial practices.

13.0 ADDITIONAL REQUIREMENT

13.1 All work areas shall be kept as clean as possible during working hours. Debris will not be allowed to accumulate on work site. All debris will be deposited in an authorized container supplied by the Contractor.

14.0 DEFENSE INFRASTRUCTURE ORGANIZATION (DIO) SKILLED

PERSONNEL

14.1 The Contractor shall provide or obtain appropriate skilled person’s certification prior to working in areas identified in this PWS. Certifications and/or training will be coordinated with the DIO prior to work. If skilled person’s certifications are not obtained for the workers, then a site lead with appropriate certifications can supervise work being conducted. Work in some areas will expose the Contractor to explosive ordinances. Training is required and will be provided for Contractor personnel working in explosive areas. The Contractor will provide number of personnel and amount of man hours to be worked for approval to operate within explosive areas.

Anything over 10 persons or 400 man hours can dramatically extend the approval process by months/years. Additionally, Base Civil Engineering will have to approve design/plan prior to work commencing in order to ensure the facility’s ability to contain a blast are not affected.

15.0 SAFETY REQUIREMENTS

15.1 The Contractor shall meet with the base safety officer immediately upon arrival on site for review of the specific safety requirements prior to installation.

16.0 DRAWINGS

16.1 The Contractor shall provide drawings and Topology for the installed equipment to include where and how they connect/interface with each other and existing base systems, these are also to include picture of the equipment and connections. These will be submitted in PDF format.

17.0 eCMRA – CONTRACTOR MANPOWER REPORTING APPLICATION

17.1 The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Base Wide WiFi via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

17.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the eCMRA help desk. Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Contractors for other than Army components can visit https://afcmra.hqda.pentagon.mil/Help/Full_User_Guide.pdf to review user manuals and gain an understanding about the data fields that will be included in the reporting structure that is hosted at http://www.ecmra.mil/ . When filling out the required information please utilize

“FFBX70 - USAF IN EUROPE” as the UIC if you cannot locate the UIC for this contract among the provided options. Also, the FSC for this specific contract is D322.