Training_Sources_Sought_Notice.pdf

DEPARTMENT OF THE AIR FORCE

HEADQUARTERS AIR COMBAT COMMAND

ACQUISITION MANAGEMENT AND INTEGRATION CENTER

JOINT BASE LANGLEY-EUSTIS VA

Agile Combat Power

11 August 2014

TO ALL POTENTIAL OFFERORS

FROM: ACC AMIC/PKD

11817 Cannon Blvd, Suite 306

Newport News, VA 23606-4516

SUBJECT: FA4890-14-R-0024; Sources Sought and Qualification Information for Potential

Small Business Set-Aside Determination for Counter Narcotics and Global Threats (CN&GT)

Training Support Services Multiple Award (MA) Indefinite Delivery / Indefinite Quantity

(ID/IQ) Contract

1. THIS SOURCES SOUGHT IS FOR INFORMATION AND PLANNING PURPOSES

ONLY. The Government is seeking industry input from all sources at this time to determine what resources are available and if there are capable small businesses for a Total Small Business set-aside or a Pool for Small Business. Interested Small Business concerns are highly encouraged to respond to this request. The applicable North American Industry Classification System

(NAICS) for this requirement is 541330 with a size standard of $15.0M. Interested parties must be registered under NAICS 541330 in SAM (System for Award Management) at www.sam.gov .

2. The U.S. Air Force, Air Combat Command, Acquisition Management and Integration Center

(ACC AMIC), Langley AFB VA anticipates procuring an IDIQ contract in support of Deputy

Assistant Secretary of Defense for CN&GT’s (DASD-CN&GT) missions around the globe, targeting terrorist groups worldwide that use narcotics trafficking and other organized crime to support terrorist activities by deploying CN assets, in cooperation with foreign governments, to regions where terrorists benefit from illicit drug revenue or use drug smuggling systems. The

CN&GT Training Support Services scope includes providing activities associated with: Strategic and Operational Training, to include flight instruction, military skills, end item usage/handling/maintenance, subject matter expertise (e.g., mentors, translators, linguists);

training products, often in multiple languages; and unspecified minor military constructions directly supporting training efforts.

3. Performance under this contract shall be both within the Continental United States (CONUS) and outside the CONUS (OCONUS), with the bulk of performance occurring OCONUS.

4. The Period of Performance for the IDIQ is expected to be a five-year ordering period, with an anticipated award date on or about October 2015. The Request For Proposal (RFP) release date is to be determined. Please note: This is an estimated posting timeframe and it is the responsibility of the interested parties to monitor the Federal Business Opportunity website at www.fbo.gov for all subsequent postings. A draft Performance Work Statement (PWS), (Attachment 1), is posted in conjunction with this notice to provide the size, scope, and complexity of this requirement.

http://www.sam.gov/ http://www.fbo.gov/

5. This is not a formal RFP and no contract will result from this notice, nor does it commit the

Government to any acquisition for these services. All interested parties should submit a capabilities package (please limit to no more than 4 pages total) outlining your company’s key business abilities and any past performance relevant to this requirement and addressing the questions found in Attachment 2.

6. Please include the following information about your organization in your response:

a. Name of Organization, Company Cage Code, DUNS, Address, Point(s) of Contact with telephone number and email address;

b. Size of Business (Small or Large) and any Small Business Status (8(a), HUB Zone, veteran-owned, women-owned, etc.);

c. Please indicate which NAICS code(s) your company usually performs under

Government contracts for this type of requirement;

d. GSA schedule holders should identify their GSA schedule information which supports the services described in this RFI/SS.

7. If your firm is capable of providing the requirements described in this SS, please provide a

Capability Statement and responses to the Market Research Questionnaire to the CN&GT

Training Org Box by 28 Aug 14, 1:00 p.m. EDT. The Government plans to consider all information submitted in response to this RFI/SS and use the Internet and e-mail as the primary means of disseminating and exchanging information. Hard copies of documents will not be made available. The Capability Statement should include general information and technical background describing your firm’s experience in contracts requiring similar efforts to meet the program objectives and be no longer than four (4) pages in length. Along with the Capability

Statement, please respond to the questions located in Attachment 2, Market Research

Questionnaire.

8. Again, please be aware that this SS is issued for informational and planning purposes only.

It is not to be construed as a commitment by the Government to issue a solicitation or ultimately award a contract. AMIC is currently conducting market research to locate qualified, experienced, and interested potential sources. The information requested by this RFI will be used within the Air Force to facilitate decision making and will not be disclosed outside of the government.

Attachments:

1) Draft PWS

2) Market Research Questionnaire

DEPARTMENT OF THE AIR FORCE

HEADQUARTERS AIR COMBAT COMMAND

ACQUISITION MANAGEMENT AND INTEGRATION CENTER

JOINT BASE LANGLEY-EUSTIS VA

Agile Combat Power

11 August 2014

MEMORANDUM FOR ALL POTENTIAL OFFERORS

FROM: ACC AMIC/PKD

11817 Cannon Blvd, Suite 306

Newport News, VA 23606-4516

SUBJECT: FA4890-14-R-0024; Counter Narcoterrorism and Global Threats (CN & GT) Training

Support Services Market Research Questionnaire

1. OBJECTIVE OF MARKET RESEARCH: This market research is conducted to assist in determining acquisition strategy for the subject procurement. Specifically, feedback is sought from industry in regards to commercial practices to obtaining the required services, as well as the capability of industry in providing the required services within our military environment. Contract type, commercial practices, and performance-based specifications are being considered in development of the solicitation.

Your input will greatly assist in this development. Attachment 1 of the Sources Sought (SS) provides draft Performance Work Statement (PWS), please review this document and provide feedback on the document, as well as to the below questions.

2. QUESTIONS: Please review the associated attachment and the following questions, and provide any input you would like considered as we formulate the acquisition. Questions from prospective offerors and the subsequent answers will be posted throughout the pre-solicitation phase of the procurement. Please mark any information that you wish to be protected as “acquisition sensitive” or “proprietary.” Your continued input is welcome throughout this process.

3. GENERAL

a. The Government is considering a five year base period versus a shorter base with option period for the ID/IQ ordering period. Do you see any advantages or disadvantages to either approach?

b. The Government is considering a longer period of performance for the ID/IQ ordering period.

What do you think would be appropriate given the type of work required and balancing that with the ability to ensure competition and an active and viable pool of primes?

c. The Government is seeking to maximize participation in these solicitations. What can the

Government do to accomplish this?

d. The scope of each ID/IQ touches multiple aspects of CN&GT. Do you have any suggestions to better refine these requirements and/or clearly delineate the difference between each ID/IQ

(including Army-led ID/IQs) to ensure use of proper vehicles post award?

e. A significant challenge to supporting CN&GT work of any type is the requirement to service locations around the globe with highly divergent local and country guidance and challenges. The

Government recognizes this is difficult for Contractors. Do you have any suggestions for minimizing the impact or suggestions for guidance/resources that the Government could include to better support Contractors?

f. The Government also recognizes the challenge of getting in country expertise and support and retaining that support in a fiscally constrained environment. Is there anything the Government can include or eliminate that would help the Contractors be more successful in this area?

g. The Government is currently considering Technical scenario(s) (vice sample task orders) to demonstrate an offeror’s understanding of various critical aspects of CN&GT work. Some examples include:

An understanding of foreign travel requirements

Movement of personnel (within country, to country, use of Government air travel, IRDO, etc. processes, timing and compliance)

Import/export requirements and challenges for various countries (use of freight forwarders, required use of in country representatives for various countries and types of work, etc.)

Please provide thoughts/recommendations/concerns.

h. In lieu of numerous individual deliverables, the Government is considering the requirement for a

Management Information System that captures up-to-date status on numerous aspects of contract oversight, such as:

T/O Status

Movement of Resources Status

Property Management

Lapse Rates

Quality Management

Earned Value Management, where applicable

Please provide thoughts/recommendations/concerns.

i. The Government is considering numerous options for the pricing structure. A challenge is the number of countries and possible labor categories that could be utilized under these requirements.

One approach the Government is considering is the use of generic labor categories based on experience and education levels with ‘add-ons’ for Department of State Differential for each country, level of expertise, functional area, etc. vice titled labor categories requiring pricing for multiple countries. What are your thoughts on this? Any other suggested approaches?

j. The Government understands the need to use local national and third country nationals to help support work under these requirements. However, the Government also realizes that the labor rates associated with these individuals is far less than the labor Contractors would pay for US citizens or other resources. The Government is therefore considering a local national/third country national discount for labor. Please provide thoughts, recommendations or concerns.

k. The Government intends to require an adequate accounting system and approved accounting system be in place for each prime prior to award. Please provide thoughts, recommendations, or concerns.

l. The Government will establish a Small Business Subcontracting minimum percentage and intend to follow DoD guidance. What percentage do you recommend and why?

m. Do you believe it pertinent to travel to any countries as part of the ID/IQ bid process? What are your thoughts on pre-proposal site visits for T/O work?

n. The Government is considering a minimum guarantee. Some options are to cover the Program

Management aspect at the ID/IQ level, the Management Information System, or a credit toward each Contractor’s first awarded task order. What are your thoughts and what do you think is a reasonable amount? Do you think offerors should propose their own amount for the minimum?

o. The Government has required that all Contractors have a current ISO 9001 registration (in any area). What are your thoughts on this?

p. The Government intends to provide historical task order PWSs for Contractor reference. Do you believe this is beneficial?

q. The Government finds it vital that Contractors properly manage / oversee their subcontractors and teaming partners. If the proper management / oversight is not there it may result in things like subs’ failure to pay second tier subcontractors, schedule delays, contract modifications, excess costs, etc., all of which would have been unnecessary if there is the proper management / oversight on the entire contract. It is vital for CN&GT work, because these outcomes also affect

US diplomatic relations with our foreign country partner. As a result, this will be a focus area for these ID/IQs. While the Government does not have privity of contract with any contractor other than the prime, the Government would like to minimize such events and potentially minimize second and third tier subcontracting arrangements, where possible. How can the Government better highlight this important aspect?

r. Another important aspect of ID/IQs of this nature is the Contractor’s ability to attract, hire, train and retain qualified and trained personnel. It is also important that fully qualified individuals be available at task order start. Do you have recommendations to better articulate this in the PWS?

s. Additionally, the PWS includes a lapse rate requirement, across all task orders, of 5%. Is this reasonable for this type of work?

t. The Government has established various response times and action timelines throughout the

PWS. What are your thoughts, recommendations, or concerns?

u. The Government would like to incentivize performance in various areas. Some of the areas under consideration include small business participation, bid rate on task orders, and some of the higher risk areas mentioned above. However, there are plusses and minuses to each item. For instance, the Government does not want a company to bid on a high percentage of task orders in an effort to get an incentive when some or several of those task orders may not fit the company’s business model. Please provide any recommendations you have on appropriate incentives and how you would like to see them implemented.

v. The Government would like to ensure receipt of comprehensive, compliant and easy to track invoicing from Contractors. As a standard, the expectation is that Contractors will provide invoices on a monthly basis, unless a task order specifies a milestone schedule or some other invoicing regularity. The Government also needs to maximize timeliness of invoicing, inclusion of appropriate supporting documentation and that all documentation related to an event (such as travel (a single trip) be captured in a single invoice. Please provide recommendations, thoughts, or concerns.

w. What types of contract types do you recommend the Government to include in the IDIQ? Please provide your opinion with your rationale.

x. The anticipated NAICS code for this procurement is 541330, which has a small business threshold of $15,000,000. Provide any input on this or other potential NAICS codes that should be considered. Provide any input regarding your capability as a small business to accomplish the work as a prime contractor, or any other information relative to setting aside the procurement for small business participation only.

y. RFP W9113M-12-R-0006, Program & Progrmamatic Support (PPS) poses an Organizational

Conflict of Interest (OCI) with this requirement. Does your company have any potential association or current association either as a prime contractor or a subcontractor with this solicitation? If yes please provide information about your association.

4. This information will be used for market research purposes only and will not be used as a part of the source selection evaluation. Information will be used solely to formulate acquisition strategy and development of the solicitation. Feedback is welcome at any time, although we request responses to the above information no later than 28 Aug 14, 1:00 p.m. EDT. Please submit your questions/comments to the CN & GT Training Org Box. If you have any questions regarding this matter, please contact the undersigned at (757) 225-7706.

JAMES A. ROBINSON

Contracting Officer

2014-08-11T16:49:20-0400

ROBINSON.JAMES.A.1387848939

CN&GT

TRAINING SUPPORT SERVICES ID/IQ PWS

Solicitation No. FA4890-14-R-0024

PERFORMANCE WORK STATEMENT

FOR

DEPARTMENT OF DEFENSE (DoD)

COUNTER NARCOTICS AND GLOBAL THREATS (CN&GT)

MULTIPLE AWARD

INDEFINITE DELIVERY / INDEFINITE QUANTITY

TRAINING SUPPORT SERVICES

Solicitation Number: FA4890-14-R-0023 8 August 2014

CN&GT Training Support Services ID/IQ PWS

TABLE OF CONTENTS

1.0 SCOPE…………………………………………………………………………………… 4

1.1 Background………………………………………………………………………... 4

1.2 Mission……………………………………………………………………………. 4

1.3 Objective…………………………………………………………………………… 5

1.4 Performance Locations…………………………………………………………….. 5

1.5 Customers………………………………………………………………………….. 5

2.0 DESCRIPTION OF SERVICES…………………………………………………………5

2.1 Training Support Services………………………………………………………….. 5

2.2 Contractor ID/IQ Program Management…………………………………………... 7

2.3 Human Resource Management…………………………………………………….. 11

2.4 Financial Management……………………………………………………………... 13

2.5 Duty Hours, Holidays, Overtime…………………………………………………... 14

3.0 QUALITY CONTROL………………………………………………………………….. 15

3.1 Quality Management System………………………………………………………. 15

3.2 Quality Manual……………………………………………………………………... 16

3.3 Records of Inspection………………………………………………………………. 16

3.4 Performance Evaluation……………………………………………………………. 16

3.5 Deliverables………………………………………………………………………… 17

3.6 Services Summary………………………………………………………………….. 21

4.0 ENVIRONMENTAL SAFETY, HEALTH AND SECURITY……………………

4.1 Environmental Requirements………………………………………………………. 22

4.2 Safety and Health Requirements…………………………………………………… 22

4.3 Security…………………………………………………………………………….. 22

5.0 PROPERTY MANAGEMENT…………………………………………………………. 27

5.1 General….………………………………………………………………………….. 27

5.2 Property Control….……………………………………………………………

5.3 Government Furnished Items….…………………………………………………… 29

5.4 Transportation…..………………………………………………………………….. 30

APPENDICES

Appendix A Acronyms Appendix B Contract Data Requirements List (CDRL) Appendix C Publications and Forms Appendix D Task Order Requirements Appendix E Labor Categories Appendix F Customers Supported

TABLES

Table 1 Government Legal Holidays…………………………………………………………. 15 Table 2 Services Summary…………………………………………………………………… 21 Table 3 Contract Acronyms…………………………………………………………………... 33

1.0 SCOPE.

1.1 Background.

Acquisition solutions must support the Department of Defense (DoD), Combatant Commands (COCOM / CCMD; also referred to as Geographical COCOMs (GCC)), other Federal agencies, State and local authorities, and partner nation agencies, to disrupt, deter, and defeat the threat to national security posed by illicit trafficking in all its manifestations (e.g., drugs, small arms and explosives, precursor chemicals, people, and illicitly-gained and laundered money). Since terrorist and militant organizations can easily tap into the transnational illicit marketplace to underwrite their activities and acquire arms and other supplies to conduct insurgent operations, predominately by illicit drug proceeds, the acquisition solution must be able to respond to a wide range of acquisition requirements throughout the world that extend beyond traditional DoD acquisition and contracting scopes/vehicles. As a result, the acquisition community works primarily with CN Divisions of GCCs to acquire and ensure delivery of services and supplies to meet CN objectives.

1.2 Mission.

1.2.1 The Department of Defense, as the single lead agency for detection and monitoring of aerial and maritime transit of illicit drugs into the United States and an important contributor to national efforts to counter transnational organized crime, conducts operations and activities to disrupt and degrade national security threats posed by drug trafficking, piracy, transnational organized crime, and threat finance networks reasonably related to illicit drug trafficking activities. The Department of Defense supports Government agencies and Departments, and partner nations’ anti-trafficking and counter threat finance efforts worldwide. The DoD CN mission targets terrorist groups worldwide that use narcotics trafficking and other organized crime to support terrorist activities by deploying CN assets, in cooperation with foreign governments, to regions where terrorists benefit from illicit drug revenue or use drug smuggling systems. Through its Combatant Commands (COCOM), Military Departments, and Defense Agencies, DoD provides unique military platforms, personnel, systems, and capabilities that support federal law enforcement agencies and foreign security forces involved in CN missions.

1.2.2 The Deputy Assistant Secretary of Defense for Counter Narcotics and Global Threats (DASD-CN&GT) is the single focal point for DoD's CN&GT activities. DASD-CN&GT was established to ensure that DoD develops and implements a focused CN program with clear priorities, measured results, and sufficient resources to achieve high-impact outcomes consistent with applicable laws, authorities, regulations, and funding. DASD-CN&GT provides oversight and guidance on policy, resource allocation, and effects measurement for DoD’s efforts to disrupt and degrade the national security threats posed by illegal drugs, trafficking, piracy, and threat finance networks, and any potential nexus among these activities. DASD-CN&GT’s activities span the full spectrum of response to the illicit exchange continuum and other forms of organized crime. Since terrorist and militant organizations can easily tap into the transnational illicit marketplace (predominated by illicit drug proceeds) to underwrite their activities and acquire arms and other supplies to conduct insurgent operations, DASD-CN&GT requires access to a wide range of acquisition requirements throughout the world and that extend beyond traditional DoD acquisition and contracting scopes.

1.3 Objective. The objective of this Performance Work Statement (PWS) is to provide training support services, equipment, material, instruction, products and minor construction services to improve the capability of US and partner nation agencies’ capability and expertise to detect, deter/disrupt, and defeat the threat to United States national security posed by: illicit trafficking; terrorism; global threats such as natural disasters; and globally impacting activities such as threat finance, counter-terrorism, piracy, security assistance (e.g., FMS and pseudo-FMS case execution), humanitarian assistance, and disaster relief.

1.4 Performance Locations: Performance under this contract shall be required both within the Continental United States (CONUS), to include Alaska and Hawaii, and outside the Continental United States (OCONUS), with the vast majority of working occurring OCONUS.

OCONUS work may include dangerous areas including theaters of operations, combat zones and partner nations. Specific place(s) of performance will be identified in each T/O PWS, which may include authorized performance at Contractor locations.

1.5 Customers. All organizations with a CN mission or requirement within DoD, other Federal agencies, GCCs, State and local government / agencies, and partner nation agencies are authorized primary using activities of this contract (see Appendix F).

2.0 DESCRIPTION OF SERVICES.

2.1 Training Support Services. Training Support Services are defined as any contracted activity aimed at transferring knowledge, skills, abilities (KSA) with the objective of improving individual or organizational performance or creating a required level of competency.

Contractors shall provide training support services in the following areas (NOTE: These requirements are not meant to be definitive or all-inclusive; rather, they are meant to frame and differentiate the work to be performed under this MA ID/IQ vice one of the other four MA ID/IQ vehicles supporting CN work):

2.1.1 Training Assessment. The Contractor may be required to determine the feasibility of providing training to an intended organization by identifying training needs, current capacity and resources, to include personnel facilities, material, policies. The Contractor may also be required to propose an approach for training based on a completed feasibility determination or per requirements established in a T/O PWS.

2.1.2 Training Development. The Contractor may be required to develop training recommendations for and/or provision of training aids, instructor material, student material, timeline, personnel requirements or limitations, instructor requirements and/or qualifications, required facilities and locations. Additional considerations may be:

• Number of students

• Number of classes

• Number of instructors

• Updates to material

• Test and evaluation methodologies

• Instructor to student ratio

• Staff and support requirements

• Licenses and warranties for equipment, training materials

• Data rights, to include data refresh and software

• Translation and/or interpretation requirements

• Student and/or instructor transportation, food and housing

2.1.3 Training Delivery. The Contractor may be required to provide instruction, transfer training products, retrain students, document progress, outcomes and successful completion, conduct progress checks, assess success of training medium, instructors, post training execution, and/or transition training to the Government or foreign country partner.

2.1.4 Strategic and Operational Training. The Contractor may be required to perform the following types of training:

2.1.4.1 Flight Instruction. The Contractor shall provide fixed, rotary wing and unmanned aerial vehicle (UAV) ground and flight training at various competency levels such as: aircrew training, initial flight screening (IFS), initial qualification training (IQT), undergraduate pilot training (UPT).

2.1.4.2 Military Skills Training. The Contractor shall provide military skills training in areas such as: combat swimming/diving, small boat handling and maintenance, mission planning, riverine operations, Night Vision Goggle (NVG) utilization (ground and aircrew), mission systems operators (MSO), mission qualification training (MQT), maintenance, depot systems.

2.1.4.3 End Item Usage / Handling and Maintenance. The Contractor shall provide initial, follow-on or refresher training for commercial platforms, systems, subsystems, components, and individual equipment items such as: detection systems / equipment, boats, vehicles, information systems.

2.1.4.4 Subject Matter Expert (SME). The Contractor shall provide personnel with specified experiential and/or technical capabilities to share and impart knowledge, skills, information, and perspective by acting as: mentors, translators, linguists; or assisting in strategic areas such as policy development or training operation oversight.

2.1.4.5 Other Specified Training. The Contractor shall provide training in areas such as:

strategic communications, administrative processes, insurgent activities and threats, security, law enforcement, intelligence analysis, facilities management.

2.1.5 Training Products. The Contractor shall design, develop, modify, produce, store and distribute training products for delivery of training.

2.1.5.1 Training may take any form; for example: instructor-led, computer-based, self-paced;

classroom, online, simulation-based, or conducted via a mobile training team (MTT); delivered by the Contractor or developed by the Contractor for delivery by others; provided at Contractor-owned facilities or USG or foreign government locations.

2.1.5.2 Products may take the form of: training plans, electronic courseware, operating and maintenance manuals, technical manuals, specialized software, audio-visual media, training handouts / materials, or plan/program of instruction (POI) with elements essential to designing training (course goal, objectives, scope, rationale, methodology, participant and instructor qualifications, references).

2.1.5.3 Products are often required in English and any other language(s) specified in the T/O

PWS.

2.1.6 Unspecified Minor Military Construction (UMMC). The Contractor shall build facilities to support training endeavors. The Contractor may design, construct new and/or renovate, remodel, upgrade and/or repair existing facilities to support training endeavors. Such efforts may include design, construction, procurement and installation or renovation/remodel of a variety of building types or functions. Projects may include permanent structures, portable, modular and/or containerized facilities, and/or infrastructure and site work in support of construction or installation efforts. These T/Os require the Contractor to provide all professional design, permitting, labor, materials, supervision and management necessary to produce a complete and usable facility or a complete and usable improvement to an existing facility that meets the intended form, fit and function specified in the T/O requirement. Such efforts may include procurement and delivery/installation of supporting equipment, furniture, etc., which may not be subject to the Unspecified Minor Military Construction (UMMC) threshold specified in 10 United States Code (USC) § 2805 – Unspecified Minor Military Construction.

2.1.7 Individual T/Os will define specific requirements. Please note that the requirements listed in this section are not meant to be definitive or all-inclusive; rather, they are meant to frame and differentiate the work to be performed under this MA ID/IQ vice one of the other vehicles supporting CN work.

2.1.8 Training Support Services provided via T/Os under this MA ID/IQ contract shall comply with appropriate authorities, foreign clearance guidance, regulations and associated processes.

The Contractor shall demonstrate an ongoing awareness and knowledge of applicable guidance and regulations related to performance in various countries throughout the world.

2.1.9 Training Support Services provided via T/Os under this MA ID/IQ contract shall comply with appropriate authorities, foreign clearance guidance, regulations and associated processes.

The Contractor shall demonstrate an ongoing awareness and knowledge of applicable guidance and regulations related to performance in various countries throughout the world.

2.2 Contractor ID/IQ Program Management.

2.2.1 Program Management Capability. The Contractor shall provide a program management capability (personnel and all other required resources) to properly manage the ID/IQ contract and all T/Os issued under this ID/IQ contract. The Contractor shall:

2.2.1.1 Be responsible for contract performance in accordance with (IAW) this ID/IQ PWS and each and every T/O PWS (“PWS” will be used throughout this document to represent the requiring document at the T/O level, which may be in the form of a Statement of Objectives (SOO), initially, Statement of Work (SOW) or PWS).

2.2.1.2 Manage short notice suspenses, operational constraints and other potential impacts to maintain schedule requirements on all T/Os.

2.2.1.3 Provide primary point(s) of contact to accomplish the managerial, contractual, financial and administrative aspects of the ID/IQ contract, and work with the Government on all ID/IQ issues.

2.2.1.4 Respond to Government Contracting Officer (CO), Program Manager (PM) or CO Representative (COR) requests in a timely manner.

2.2.1.5 Only perform in accordance with the PWS or CO direction. The Contractor shall not perform work unless it is specified in the PWS unless otherwise directed by the CO or captured in a modification signed by all applicable parties.

2.2.1.6 Notify the CO of direction received from Government personnel that the Contractor considers outside the scope of PWS requirements prior to performing the work.

2.2.1.7 Notify the CO of any known details regarding current or prior performance by another Government agency or Contractor for the same work required in a T/O under this ID/IQ contract.

Such notification shall occur prior to award of a T/O contract if the conflict is known at time of solicitation for work under a T/O.

2.2.1.8 Assume total performance responsibility for work performed and supplies/services delivered under each T/O. The Contractor shall actively manage all subcontractors, teaming partners, and all non-prime contractor entities and personnel providing support for performance of the ID/IQ contract or T/Os issued under this ID/IQ contract. Actions may include analysis, critique and assessment of the adequacy, timeliness and cost effectiveness of all work performed on the ID/IQ and all T/Os. The Government will hold the Contractor responsible for all actions taken or not taken to ensure successful contract performance.

2.2.1.9 Develop, populate, address, update and deliver all required ID/IQ and T/O deliverables in the timelines specified in ID/IQ PWS paragraph 3.4 and in each individual T/O.

2.2.2 Decision Making. The Contractor as an entity and individual Contractor personnel are not authorized to make decisions on behalf of the Government. The Contractor shall make recommendations to Government personnel for the Government’s decision-making purposes.

2.2.3 Communication.

2.2.3.1 The Contractor shall communicate within the Contractor’s overall organization (to include any teaming partners, subcontractors, hired foreign nationals, or in country support to ensure successful contract performance of T/Os) such that appropriate Contractor personnel are aware of contract actions, activities and performance and that the Government receives a consistent, transparent and timely message regarding contract performance.

2.2.3.2 Government, not Contractor, personnel will keep Government leadership informed of performance status, both at the ID/IQ and T/O levels. This is particularly important for OCONUS performance where Contractors often work in the same location(s) as Government personnel.

2.2.3.3 Contractor personnel shall communicate professionally and only with respect to business concerns with non-acquisition personnel. All pertinent information shall be provided to the CO, PM and/or COR, as applicable, to affect appropriate contract action and address in-country issues. Only the CO, PM, COR, or officially designated representative, will report contract performance status within applicable Government management chains.

2.2.3.4 The Contractor shall monitor and report all situations that could cause delays in performance or unsuccessful contract performance within 24 hours of discovery. The Contractor shall provide an initial e-mail notification to the PM/COR describing the situation and planned course of action, to include timeline for delivery of the detailed course of action, to include a realistically achievable solution in a timely manner that minimizes risk to successful contract performance. A reasonable timeline for delivery of the detailed course of action will be addressed on a case-by-case basis.

2.2.4 Management Information System. The Contractor shall develop, administer, maintain and utilize a Management Information System that describes the Contractor’s services capabilities provided under the ID/IQ and provides Contractor status of contract requirements specified in this PWS. The Government shall have full access to the specified content and documentation shall meet the specifications of PWS paragraph 2.2.5 and subparagraphs.

2.2.5 Documentation.

2.2.5.1 Delivery will typically be required only in electronic media form. All such deliveries shall be virus free and unlocked.

2.2.5.2 Electronic documentation developed under this contract shall be delivered in editable and searchable versions of Portable Document Format (PDF) using Adobe Acrobat 8.0 or 9.0 or Microsoft Office 2007 or 2010, or (or the latest Government versions), unless otherwise specified by the CO. The Contractor shall submit all electronic documentation without embedding or using security rules (locking spreadsheet cells, or implementing password protection or document security restrictions).

2.2.5.3 The Government will specify standard naming conventions for submissions, as deemed appropriate.

2.2.5.4 Each T/O will specify documentation delivery / media type and format, as well as the quantity of copies and recipients of the work products required for delivery.

2.2.6 Performance Reviews.

2.2.6.1 Program Management Reviews (PMR). The Contractor shall attend scheduled PMRs, as notified by the Government. The CO, PM, and other Government personnel, as appropriate, will meet periodically with the Contractor to review performance. PMRs will be held at least annually in the Newport News, VA area, as appropriate. The Government reserves the right to conduct PMRs semi-annually. When possible/appropriate, the Government will attempt to conduct PMRs via teleconference to mitigate travel costs. PMRs will cover status and feedback on performance measures, Contractor performance, and any significant events. PMRs are intended to serve as an opportunity for open and frank discussions on the current status of the contract and applicable T/Os. The Government will provide advance copies of PMR agendas, seeking Contractor input/discussion items, and will provide meeting minutes for Contractor review and approval prior to making them official. The Contractor shall provide slide inputs in the format and timeline directed by the Government and shall provide written notice to the specified PMR point of contact identifying any areas of nonconcurrence or points of discussion.

Any information discussed at one PMR that is applicable to all Contractors will be included in each Contractor’s meeting minutes.

2.2.6.2 Other Performance Reviews. In addition to PMRs, the Government may meet with the Contractor, at Government or Contractor request, to discuss Contract-specific or T/O-specific issues. The purpose of these meetings is to foster proactive continuous improvement and transparency between the Government and Contractor by analyzing past performance problems as well as exceptional performance levels. These meetings may cover compliance; performance improvement; quality strategic planning; teamwork; training opportunities; explore and/or implement industry best practices, quality tools and methods; and/or review the Contractor’s QMS efforts and/or the Government’s Quality Assurance function.

2.2.6.3 Travel. Travel for PMRs/performance reviews shall be considered a cost of doing business.

2.2.7 Kick-Off Meetings.

2.2.7.1 ID/IQ Kick-off Meeting. The Contractor shall participate in an ID/IQ kick-off meeting within 30 days of contract award, with individuals designated by the Government. See paragraph 3.4.4.7 for details. At that meeting, the Contractor shall deliver the following:

Travel for the ID/IQ kick-off meeting shall be considered a cost of doing business.

2.2.7.2 T/O Kick-off Meetings. All T/Os will have a scheduled kick-off meeting to be coordinated by the Government after contract award. The Contractor shall participate in all T/O kick-off meetings with the customer representative, COR, PM and CO. The Government will schedule each kick-off meeting and will notify the Contractor of the time and location.

Notification will be provided at least five (5) business days prior to the scheduled meeting. These will typically occur within 30 days of contract award, unless otherwise specified in the T/O PWS. Some T/Os, such as construction related T/Os, may require both CONUS and OCONUS (in-country) kick-off meetings. Details will be specified in each T/O requirement.

2.3 Human Resources Management.

2.3.1 Personnel Qualifications. The Contract shall attract, hire, train and retain qualified personnel, for the ID/IQ contract and each T/O, at performance start, that:

2.3.1.1 Meet or exceed stated Knowledge, Skills, and Abilities (KSA) qualification requirements or other minimum qualifications specified for required work at all levels of performance as defined in each T/O;

2.3.1.2 Meet or exceed KSAs and/or qualifications stated in a proposal when considered as an evaluation factor relevant to an award decision and incorporated into the resulting T/O award;

2.3.1.3 Meet or exceed PWS qualifications and ensure labor categories proposed for T/O requirements meet or exceed the requirements specified in the PWS. Labor Categories are included in PWS Appendix D, Task Order Requirements;

2.3.1.4 Are capable of working independently toward successful contract performance without Government involvement or direction; and

2.3.1.5 Competently, legibly, clearly, and articulately communicate in the languages appropriate for successful ID/IQ contract and T/O performance. Correspondence related to the ID/IQ contracts and T/O performance is largely conducted via telephone and electronic mail;

therefore, proper communication in terms of content and comprehension are critical to performance success.

2.3.1.6 Further requirements for personnel qualifications are set forth in Appendix D.

2.3.2 Personnel Training.

2.3.2.1 The Contractor shall provide and maintain a sufficiently trained workforce capable of providing the services specified in this IQ/IQ contract and in the T/Os issued under this contract.

All related training, continuing education, certification courses, and other similar events are the financial responsibility of the Contractor and shall occur in advance of performance, except as otherwise specified in individual T/Os.

2.3.2.2 All Government-provided training will be approved and scheduled through the applicable Government representative in advance. However, the Government may provide training to Contractor personnel only if the contract requires it. No Government-provided Contractor training is authorized without CO coordination and approval.

2.3.3 Rapid Response. The Contractor shall possess the capability and experience to rapidly increase existing workforce to meet very large T/O requirements and T/O requirements with very short timelines and multiple locations of performance.

2.3.4 Personnel Turnover. The Contractor shall maintain minimal personnel turnover throughout the life of the ID/IQ and each T/O, and ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal.

2.3.5 Key Personnel. The Contractor shall identify and maintain any key personnel deemed critical to managing the overall performance of the ID/IQ contract. Any positions proposed as key as part of the ID/IQ proposal will be considered binding key positions for the life of the contract. Changes to key personnel shall be submitted to the CO for coordination prior to implementation of change. The Contractor shall provide a detailed description of the change, to include criteria demonstrating appropriate expertise and credentials to properly manage the entire requirement and any applicable T/O requirements.

2.3.5.1 Government-identified Key Personnel. T/O Requests for Proposal will include any Government-identified key personnel.

2.3.5.2 Contractor-identified Key Personnel. The Contractor may propose Key personnel at the T/O level.

2.3.5.3 Key Personnel Retention. The Contractor shall make every reasonable effort to retain key personnel in order to ensure continuity of services in key personnel positions.

2.3.5.4 Key Personnel Turnover. Key personnel at both the ID/IQ and T/O levels are subject to specific turnover requirements. If it should become necessary to substitute or replace key personnel, the Contractor shall notify the CO and the applicable COR, via e-mail, of any intent to substitute or replace key personnel within 24 hours of discovery that a vacancy will occur. This e-mail notification shall include the date and time the position will be vacant, anticipated replacement date, and what management corrective action will be taken to ensure mission completion. The Contractor shall ensure that replacements/substitutions meet the minimum qualifications as proposed for the affected position.

2.3.5.5 Key Personnel Replacement/Substitution. Position vacancies shall not exceed 14 calendar days unless approved in writing or otherwise directed in advance by the CO. Prior to replacing or substituting key personnel, the Contractor shall submit its intent to the CO, PM and

COR for CO approval prior to implementation of change. The Contractor shall provide a detailed description of the change, to include the title and criteria for the positions and demonstrate the appropriate expertise and credential to properly manage the requirements of the subject position. If applicable, the Contractor shall provide a sufficiently detailed qualification summary/resume of proposed key personnel for Government coordination. The Government may also request coordination of qualification summaries or resumes on proposed personnel replacing or substituting for non-key positions. This paragraph shall also apply when, at or prior to the start of T/O performance, the Contractor provides any personnel for work who were not part of or who replace any personnel submitted and evaluated as part of a T/O proposal. These replacements/substitutions shall comply with personnel qualifications and key personnel turnover paragraphs above.

2.3.6 Removal of Personnel at Government Request. Contractor personnel do not work for the Government. However, in rare cases, the Government may request removal (permanent or temporary) of Contractor personnel from performance on the ID/IQ or T/O requirements for security, safety, environmental or health reasons, upon discovery of fraudulent qualification documentation, or when Contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person. As is the case for all personnel turnover, the Contractor shall ensure continuation of services such that impact to the Government is minimal.

Additionally, the Contractor shall ensure replacement personnel are qualified per the Personnel Qualifications paragraph above.

2.3.7 Contractor Identification. Each Contractor employee shall, while on duty, wear in plain view on the upper portion of one’s outer garment at all times (except in locations where such display would threaten the safety and security of the Contractor employee), a metal or plastic identification badge, furnished by the Contractor, containing the Contractor company name, employee name, employee photograph and Government organization that the Contractor employee supports at the place of performance. Additionally, Contractor employees shall clearly identify themselves as “Contractor” at all times, in all communications and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, electronic mail (e-mail), and faxes, whether with Government personnel, other Contractor personnel, or with the public. Contractors with access to a Government Local Area Network and/or with an official Government provided e-mail address shall have signature blocks that include the Contractor company name in the signature block, the word “Contractor” clearly visible, and the designation “CTR” in the Contractor employee’s global address.

2.4 Financial Management.

2.4.1 Travel Reimbursement.

2.4.1.1 Contractor personnel may be required to travel in support of tasks listed in T/O PWSs.

T/Os will specify travel locations and a not to exceed (NTE) ceiling, when appropriate. Travel costs shall be based on estimated costs per Federal Acquisition Regulation (FAR) 31.205-46. All trips shall be in accordance with regulatory requirements.

2.4.1.2 All travel shall occur on an “as needed” basis, and associated estimated costs (based on number of trips, number of personnel, and location per diem rate per FAR 31.205-46, as applicable) shall be presented to the COR with a travel request at least five (5) business days prior to date of departure (CONUS), or at least ten (10) days in advance of minimum timeline necessary to obtain applicable access documents and start personnel processing requirements (OCONUS). All travel requests shall be coordinated and pre-approved in writing by the Government PM and/or COR prior to any trips. The Contractor shall be responsible for all travel arrangements including airline, hotel, and rental car reservations, in addition to foreign travel processing requirements. Contractor employees shall be able to provide receipts for or evidence supporting associated travel expenses for which the Contractor is seeking reimbursement by the Government. Contractors shall bill and will be reimbursed at the Contractor’s allowable costs less any applicable discounts, plus handling costs, if any, as specified in the T/O contract.

2.4.2 Material Reimbursement. Material shall be furnished as defined in a T/O contract.

The Contractor shall support all material costs claimed by submission of Contractor-paid invoices for billable materials. Contractors shall bill and will be reimbursed at the Contractor’s allowable cost less any applicable discounts, plus material handling costs, if any, as specified in the T/O contract.

2.4.3 Billing / Invoicing.

2.4.3.1 Unless otherwise specified in the T/O, the Contractor shall bill for services performed under this contract on a monthly basis by submitting a combination invoice/receiving (combo) report in Wide Area Work Flow (WAWF) in US dollars, unless otherwise approved by the CO or specified in the T/O, IAW Section G of the ID/IQ contract. Any variations from the monthly requirement must be approved, in writing, by the CO or specified in a T/O.

2.4.3.2 If the T/O specifies a milestone or other than monthly payment arrangement, the Contractor shall bill for costs accrued under this contract, by the timeline and in the format specified in the T/O, by submitting an invoice / receiving report in WAWF in US dollars, unless otherwise approved by the CO, IAW Section G of the ID/IQ contract and any supplemental information provided in the T/O.

2.4.3.3 Billings for travel shall be invoiced for the entire trip (inclusive of all costs associated with the trip) on a single invoice within 30 calendar days of completion of travel event. Billing for a single trip shall not be broken out into various component billings spread across multiple invoices, unless otherwise approved, in writing, by the CO for extenuating circumstances.

2.4.3.4 Subcontractor Invoicing. The Contractor shall include all subcontractor costs as part of the overall bill/invoice. The Contractor shall not provide a separate break-out of subcontractor costs, but will include all costs in the appropriate areas…