CN GT_Training_PWS_20141010.docx

PERFORMANCE WORK STATEMENT

FOR

DEPARTMENT OF DEFENSE (DoD)

COUNTER NARCOTICS AND GLOBAL THREATS (CN&GT)

MULTIPLE AWARD

INDEFINITE DELIVERY / INDEFINITE QUANTITY

TRAINING SUPPORT SERVICES

Solicitation Number: FA4890-14-R-0024 10 October 2014

TABLE OF CONTENTS

APPENDICES

APPENDIX A ACRONYMS………………………………………………………………. 32

TABLES

1.0 SCOPE.

1.1 Background.

Acquisition solutions must support the Department of Defense (DoD), Combatant Commands (COCOM / CCMD; also referred to as Geographical COCOMs (GCC)), other Federal agencies, State and local authorities, and partner nation agencies, to disrupt, deter, and defeat the threat to national security posed by illicit trafficking in all its manifestations (e.g., drugs, small arms and explosives, precursor chemicals, people, and illicitly-gained and laundered money). Since terrorist and militant organizations can easily tap into the transnational illicit marketplace to underwrite their activities and acquire arms and other supplies to conduct insurgent operations, predominately by illicit drug proceeds, the acquisition solution must be able to respond to a wide range of acquisition requirements throughout the world that extend beyond traditional DoD acquisition and contracting scopes/vehicles. As a result, the acquisition community works primarily with Counternarcotics (CN) Divisions of GCCs to acquire and ensure delivery of services and supplies to meet CN objectives.

1.2 Mission.

1.2.1 The Department of Defense, as the single lead agency for detection and monitoring of aerial and maritime transit of illicit drugs into the United States and an important contributor to national efforts to counter transnational organized crime, conducts operations and activities to disrupt and degrade national security threats posed by drug trafficking, piracy, transnational organized crime, and threat finance networks reasonably related to illicit drug trafficking activities. The Department of Defense supports Government agencies and Departments, and partner nations’ anti-trafficking and counter threat finance efforts worldwide.[footnoteRef:1] The DoD CN mission targets terrorist groups worldwide that use narcotics trafficking and other organized crime to support terrorist activities by deploying CN assets and/or assets resourced with CN funding, , in cooperation with DoD, law enforcement, other government agencies, and foreign governments, to regions where these targeted organizations benefit from illicit drug revenue or use drug smuggling systems. Through its COCOMs, Military Departments, and Defense Agencies, DoD provides unique military platforms, personnel, systems, and capabilities that support federal law enforcement agencies, foreign government, and foreign security forces involved in CN missions. [1: Excerpts from Department of Defense Counternarcotics & Global Threats Strategy, April 27, 2011.]

1.2.2 The Deputy Assistant Secretary of Defense for Counter Narcotics and Global Threats (DASD-CN&GT) is the single focal point for DoD's CN&GT activities. DASD-CN&GT was established to ensure that DoD develops and implements a focused CN program with clear priorities, measured results, and sufficient resources to achieve high-impact outcomes consistent with applicable laws, authorities, regulations, and funding. DASD-CN&GT provides oversight and guidance on policy, resource allocation, and effects measurement for DoD’s efforts to disrupt and degrade the national security threats posed by illegal drugs, trafficking, piracy, and threat finance networks, and any potential nexus among these activities. DASD-CN&GT’s activities span the full spectrum of response to the illicit exchange continuum and other forms of organized crime. Since terrorist and militant organizations can easily tap into the transnational illicit marketplace (predominated by illicit drug proceeds) to underwrite their activities and acquire arms and other supplies to conduct insurgent operations, DASD-CN&GT requires access to a wide range of acquisition requirements throughout the world and that extend beyond traditional DoD acquisition and contracting scopes.

1.3 Objective. The objective of this Performance Work Statement (PWS) is to provide training support services, equipment, material, instruction, products and minor construction services to improve the capability of US and partner nation agencies’ capability and expertise to detect, deter/disrupt, and defeat the threat to United States national security posed by: illicit trafficking; terrorism; global threats such as natural disasters; and globally impacting activities such as threat finance, counter-terrorism, piracy, security assistance (e.g., FMS and pseudo-FMS case execution), humanitarian assistance, and disaster relief.

1.4 Performance Locations: Performance under this contract shall be required both within the Continental United States (CONUS), to include Alaska and Hawaii, and outside the Continental United States (OCONUS), with the vast majority of working occurring OCONUS. OCONUS work may include dangerous areas including theaters of operations, combat zones and partner nations. Specific place(s) of performance will be identified in each Task Order (T/O) PWS, which may include authorized performance at Contractor locations.

1.5 Customers. All organizations supporting, or supported by, DASD (CN&GT) conducting CN, counter-illicit trafficking, counter-transnational organized crime, National Defense Authorization Act (NDAA) Section 1022-authorized counterterrorism (CT) activities, or other missions are customers of this contract. This includes any mission or requirements authorized by Congress and approved by DASD (CN&GT), whether existing, new, or updated during the ID/IQ contract period of performance, and resourced with adequate appropriations.

2.0 DESCRIPTION OF SERVICES.

2.1 Training Support Services. Training Support Services are defined as any contracted activity aimed at transferring knowledge, skills, abilities (KSA) with the objective of improving individual or organizational performance or creating a required level of competency. Contractors shall provide training support services in the following areas (NOTE: These requirements are not meant to be definitive or all-inclusive; rather, they are meant to frame and differentiate the work to be performed under this multiple award indefinite delivery / indefinite quantity (MA ID/IQ) contract vice one of the other four MA ID/IQ vehicles supporting CN work):

2.1.1 Training Assessment. The Contractor may be required to determine the feasibility of providing training to an intended organization by identifying training needs, current capacity and resources, to include personnel facilities, material, and policies. The Contractor may also be required to propose an approach for training based on a completed feasibility determination or per requirements established in a T/O PWS.

2.1.2 Training Development. The Contractor may be required to develop training recommendations for and/or provision of training aids, instructor material, student material, timeline, personnel requirements or limitations, instructor requirements and/or qualifications, required facilities and locations. Additional considerations may be:

· Number of students

· Number of classes

· Number of instructors

· Updates to material

· Test and evaluation methodologies

· Instructor to student ratio

· Staff and support requirements

· Licenses and warranties for equipment, training materials

· Data rights, to include data refresh and software

· Translation and/or interpretation requirements

· Student and/or instructor transportation, food and housing

2.1.3 Training Delivery. The Contractor may be required to provide instruction, transfer training products, retrain students, document progress, outcomes and successful completion, conduct progress checks, assess success of training medium, instructors, post training execution, and/or transition training to the Government or foreign country partner.

2.1.4 Strategic and Operational Training. The Contractor may be required to perform the following types of training:

2.1.4.1 Flight Instruction. The Contractor shall provide fixed, rotary wing and unmanned aerial vehicle (UAV) ground and flight training at various competency levels such as: aircrew training, initial flight screening (IFS), initial qualification training (IQT), undergraduate pilot training (UPT).

2.1.4.2 Military Skills Training. The Contractor shall provide military skills training in areas such as: combat swimming/diving, small boat handling and maintenance, mission planning, riverine operations, Night Vision Goggle (NVG) utilization (ground and aircrew), mission systems operators (MSO), mission qualification training (MQT), maintenance, depot systems.

2.1.4.3 End Item Usage / Handling and Maintenance. The Contractor shall provide initial, follow-on or refresher training for commercial platforms, systems, subsystems, components, and individual equipment items such as: detection systems / equipment, boats, vehicles, information systems.

2.1.4.4 Subject Matter Expert (SME). The Contractor shall provide personnel with specified experiential and/or technical capabilities to share and impart knowledge, skills, information, and perspective by acting as: mentors, translators, linguists; or assisting in strategic areas such as policy development or training operation oversight.

2.1.4.5 Other Specified Training. The Contractor shall provide training in areas such as: strategic communications, administrative processes, insurgent activities and threats, security, law enforcement, intelligence analysis, facilities management.

2.1.5 Training Products. The Contractor shall design, develop, modify, produce, store and distribute training products for delivery of training.

2.1.5.1 Training may take any form; for example: instructor-led, computer-based, self-paced; classroom, online, simulation-based, or conducted via a mobile training team (MTT); delivered by the Contractor or developed by the Contractor for delivery by others; provided at Contractor-owned facilities or USG or foreign government locations.

2.1.5.2 Products may take the form of: training plans, electronic courseware, operating and maintenance manuals, technical manuals, specialized software, audio-visual media, training handouts / materials, or plan/program of instruction (POI) with elements essential to designing training (course goal, objectives, scope, rationale, methodology, participant and instructor qualifications, references).

2.1.5.3 Products are often required in English and any other language(s) specified in the T/O PWS.

2.1.6 Individual T/Os will define specific requirements. Please note that the requirements listed in this section are not meant to be definitive or all-inclusive; rather, they are meant to frame and differentiate the work to be performed under this MA ID/IQ vice one of the other vehicles supporting CN work.

2.1.7 Training Support Services provided via T/Os under this MA ID/IQ contract shall comply with appropriate authorities, foreign clearance guidance, regulations and associated processes. The Contractor shall demonstrate an ongoing awareness and knowledge of and ability / processes to apply all applicable guidance and regulations related to performance in various countries throughout the world while ensuring no delay or lapse in contract performance.

2.2 Contractor ID/IQ Program Management.

2.2.1 Program Management Capability. The Contractor shall provide a program management capability (personnel and all other required resources) to properly manage the ID/IQ contract and all T/Os issued under this ID/IQ contract. The Contractor shall:

2.2.1.1 Be responsible for contract performance in accordance with (IAW) this ID/IQ PWS and each and every T/O PWS (“PWS” will be used throughout this document to represent the requiring document at the T/O level, which may be in the form of a Statement of Objectives (SOO), initially, Statement of Work (SOW), or PWS).

2.2.1.2 Manage short notice suspenses, operational constraints and other potential impacts to maintain schedule requirements on all T/Os.

2.2.1.3 Provide primary point(s) of contact to accomplish the managerial, contractual, financial and administrative aspects of the ID/IQ contract, and work with the Government on all ID/IQ issues.

2.2.1.4 Respond to Government Contracting Officer (CO), Program Manager (PM) or CO Representative (COR) requests in a timely manner.

2.2.1.5 Only perform IAW the PWS or CO direction. The Contractor shall not perform work unless it is specified in the PWS unless otherwise directed by the CO or captured in a modification signed by all applicable parties.

2.2.1.6 Notify the CO of direction received from Government personnel that the Contractor considers outside the scope of PWS requirements prior to performing the work.

2.2.1.7 Notify the CO of any known details regarding current or prior performance by another Government agency or Contractor for the same work required in a T/O under this ID/IQ contract. Such notification shall occur prior to award of a T/O contract if the conflict is known at time of solicitation for work under a T/O.

2.2.1.8 Assume total performance responsibility for work performed and supplies/services delivered under each T/O. The Contractor shall actively manage all subcontractors, teaming partners, and all non-prime contractor entities and personnel providing support for performance of the ID/IQ contract or T/Os issued under this ID/IQ contract. Actions may include analysis, critique and assessment of the adequacy, timeliness and cost effectiveness of all work performed on the ID/IQ and all T/Os. The Government will hold the Contractor responsible for all actions taken or not taken to ensure successful contract performance.

2.2.1.9 Develop, populate, address, update and deliver all required ID/IQ and T/O deliverables in the timelines specified in ID/IQ PWS paragraph 3.6 and in each individual T/O.

2.2.2 Inherently Governmental Functions / Decision Making. The Contractor and all Contractor personnel shall not perform inherently governmental functions, as described in Federal Acquisition Regulation (FAR) Subpart 7.5. The Contractor as an entity and individual Contractor personnel are not authorized to make decisions on behalf of the Government. The Contractor shall make recommendations to Government personnel for the Government’s decision-making purposes.

2.2.3 Communication.

2.2.3.1 The Contractor shall communicate within the Contractor’s overall organization (to include any teaming partners, subcontractors, hired foreign nationals, or in country support to ensure successful contract performance of T/Os) such that appropriate Contractor personnel are aware of contract actions, activities and performance and that the Government receives a consistent, transparent and timely message regarding contract performance.

2.2.3.2 Government, not Contractor, personnel will keep Government leadership informed of performance status, both at the ID/IQ and T/O levels. This is particularly important for OCONUS performance where Contractors often work in the same location(s) as Government personnel.

2.2.3.3 Contractor personnel shall communicate professionally and only with respect to business concerns with non-acquisition personnel. All pertinent information shall be provided to the CO, PM and/or COR, as applicable, to affect appropriate contract action and address in-country issues. Only the CO, PM, COR, or officially designated representative, will report contract performance status within applicable Government management chains.

2.2.3.4 The Contractor shall monitor and report all situations that could cause delays in performance or unsuccessful contract performance within 24 hours of discovery. The Contractor shall provide an initial e-mail notification to the PM/COR describing the situation and planned course of action, to include timeline for delivery of the detailed course of action, to include a realistically achievable solution in a timely manner that minimizes risk to successful contract performance. A reasonable timeline for delivery of the detailed course of action will be addressed on a case-by-case basis.

2.2.4 Documentation.

2.2.4.1 Delivery will typically be required only in electronic media form. Electronic documentation developed under this contract shall be delivered in editable and searchable versions of Portable Document Format (PDF) using Adobe Acrobat 8.0 or 9.0 or Microsoft Office 2007 or 2010, or (or the latest Government versions), unless otherwise specified by the CO. The Contractor shall submit all electronic documentation without embedding or using security rules (locking spreadsheet cells, or implementing password protection or document security restrictions). All such deliveries shall be virus free and unlocked.

2.2.4.2 The Government will specify standard naming conventions for submissions, as deemed appropriate.

2.2.4.3 Each T/O will specify documentation delivery / media type and format, as well as the quantity of copies and recipients of the work products required for delivery.

2.2.5 Management Information System (MIS). The Contractor shall develop, administer, maintain, utilize and provide Government access to a MIS as described in PWS Table 2 and paragraph 3.5.4.6.

2.2.6 Performance Reviews.

2.2.6.1 Program Management Reviews (PMR). The Contractor shall attend scheduled PMRs, as notified by the Government. The CO, PM, and other Government personnel, as appropriate, will meet periodically with the Contractor to review performance. PMRs will be held at least annually in the Newport News, VA area, as appropriate. The Government reserves the right to conduct PMRs semi-annually. When possible/appropriate, the Government will attempt to conduct PMRs via teleconference to mitigate travel costs. PMRs will cover status and feedback on performance measures, Contractor performance, and any significant events. PMRs are intended to serve as an opportunity for open and frank discussions on the current status of the contract and applicable T/Os. The Government will provide advance copies of PMR agendas, seeking Contractor input/discussion items, and will provide meeting minutes for Contractor review and approval prior to making them official. The Contractor shall provide slide inputs in the format and timeline directed by the Government and shall provide written notice to the specified PMR point of contact identifying any areas of nonconcurrence or points of discussion. Any information discussed at one PMR that is applicable to all Contractors will be included in each Contractor’s meeting minutes.

2.2.6.2 Other Performance Reviews. In addition to PMRs, the Government may meet with the Contractor, at Government or Contractor request, to discuss Contract-specific or T/O-specific issues. The purpose of these meetings is to foster proactive continuous improvement and transparency between the Government and Contractor by analyzing past performance problems as well as exceptional performance levels. These meetings may cover compliance; performance improvement; quality strategic planning; teamwork; training opportunities; explore and/or implement industry best practices, quality tools and methods; and/or review the Contractor’s QMS efforts and/or the Government’s Quality Assurance function.

2.2.6.3 Travel. Travel for PMRs/performance reviews shall be considered a cost of doing business.

2.2.7 Kick-Off Meetings.

2.2.7.1 ID/IQ Kick-off Meeting. The Contractor shall participate in an ID/IQ kick-off meeting within 30 days of contract award, with individuals designated by the Government (see PWS paragraph 3.5.4.5 for details). Travel for the ID/IQ kick-off meeting shall be considered a cost of doing business.

2.2.7.2 T/O Kick-off Meetings. All T/Os will have a scheduled kick-off meeting to be coordinated by the Government after contract award. The Contractor shall participate in all T/O kick-off meetings with the customer representative, COR, PM and CO. The Government will schedule each kick-off meeting and will notify the Contractor of the time and location. Notification will be provided at least five (5) business days prior to the scheduled meeting. These will typically occur within 30 days of contract award, unless otherwise specified in the T/O PWS. Some T/Os, such as construction related T/Os, may require both CONUS and OCONUS (in-country) kick-off meetings for inclusion of appropriate in-country representatives and/or end users. Details will be specified in each T/O requirement.

2.3 Human Resources Management.

2.3.1 Personnel Qualifications. The Contract shall attract, hire, train and retain qualified personnel, for the ID/IQ contract and each T/O, for ID/IQ performance, that:

2.3.1.1 Meet or exceed stated Knowledge, Skills, and Abilities (KSA) qualification requirements or other minimum qualifications specified for required work at all levels of performance as defined in each T/O;

2.3.1.2 Meet or exceed KSAs and/or qualifications stated in a proposal when considered as an evaluation factor relevant to an award decision and incorporated into the resulting T/O award;

2.3.1.3 Meet or exceed PWS qualifications and ensure labor categories proposed for T/O requirements meet or exceed the requirements specified in the PWS. Labor Categories are included in PWS Appendix B, Task Order Requirements;

2.3.1.4 Are capable of working independently toward successful contract performance without Government involvement or direction; and

2.3.1.5 Competently, legibly, clearly, and articulately communicate in the languages appropriate for successful ID/IQ contract and T/O performance. Correspondence related to the ID/IQ contracts and T/O performance is largely conducted via telephone and electronic mail; therefore, proper communication in terms of content and comprehension are critical to performance success.

2.3.1.6 Further requirements for personnel qualifications are set forth in Appendix D.

2.3.2 Personnel Training.

2.3.2.1 The Contractor shall provide and maintain a sufficiently trained workforce capable of providing the services specified in this IQ/IQ contract and in the T/Os issued under this contract. All related training, continuing education, certification courses, and other similar events are the financial responsibility of the Contractor and shall occur in advance of performance, except as otherwise specified in individual T/Os.

2.3.2.2 All Government-provided training will be approved and scheduled through the applicable Government representative in advance. However, the Government may provide training to Contractor personnel only if the contract requires it. No Government-provided Contractor training is authorized without CO coordination and approval.

2.3.3 Rapid Response. The Contractor shall possess the capability and experience to rapidly increase existing workforce to meet very large T/O requirements and T/O requirements with very short timelines and multiple locations of performance.

2.3.4 Personnel Turnover. The Contractor shall maintain minimal personnel turnover throughout the life of the ID/IQ and each T/O, and ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal.

2.3.5 Key Personnel. The Contractor shall identify and maintain any key personnel deemed critical to managing the overall performance of the ID/IQ contract. Any positions proposed as key as part of the ID/IQ proposal will be considered binding key positions for the life of the contract. Changes to key personnel shall be submitted to the CO for coordination prior to implementation of change. The Contractor shall provide a detailed description of the change, to include criteria demonstrating appropriate expertise and credentials to properly manage the entire requirement and any applicable T/O requirements.

2.3.5.1 Government-identified Key Personnel. T/O Requests for Proposal will include any Government-identified key personnel.

2.3.5.2 Contractor-identified Key Personnel. The Contractor may propose Key personnel at the T/O level.

2.3.5.3 Key Personnel Retention. The Contractor shall make every reasonable effort to retain key personnel in order to ensure continuity of services in key personnel positions.

2.3.5.4 Key Personnel Turnover. Key personnel at both the ID/IQ and T/O levels are subject to specific turnover requirements. If it should become necessary to substitute or replace key personnel, the Contractor shall notify the CO and the applicable COR, via e-mail, of any intent to substitute or replace key personnel within 24 hours of discovery that a vacancy will occur. This e-mail notification shall include the date and time the position will be vacant, anticipated replacement date, and what management corrective action will be taken to ensure mission completion. The Contractor shall ensure that replacements/substitutions meet the minimum qualifications as proposed for the affected position.

2.3.5.5 Key Personnel Replacement/Substitution. Position vacancies shall not exceed 14 calendar days from start of vacancy to request for CO acceptance of replacement, unless otherwise approved in writing or directed in advance by the CO. The Contractor shall provide a detailed description of the change, to include the title and criteria for the position(s), and demonstrate the appropriate expertise and credentials to properly meet the requirements and qualifications of the subject position. For OCONUS positions, the Contractor shall also submit, NLT 14 days after start of vacancy, a Country Clearance Request (CCR) to the US Government IAW applicable Foreign Clearance Guidance, unless otherwise approved in writing or directed in advance by the CO. The CCR shall include a detailed itinerary / plan for completion of required training, processing, clearances, travel, date of arrival in country and date of performance start. The Government may also request coordination of qualification summaries or resumes on proposed personnel replacing or substituting for non-key positions. This paragraph shall also apply when, at or prior to the start of T/O performance, the Contractor provides any personnel for work who were not part of or who replace any personnel submitted and evaluated as part of a T/O proposal. These replacements/substitutions shall comply with personnel qualifications and key personnel turnover paragraphs above.

2.3.6 Removal of Personnel at Government Request. Contractor personnel do not work for the Government. However, in rare cases, the Government may request removal (permanent or temporary) of Contractor personnel from performance on the ID/IQ or T/O requirements for security, safety, environmental or health reasons, upon discovery of fraudulent qualification documentation, or when Contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person. As is the case for all personnel turnover, the Contractor shall ensure continuation of services such that impact to the Government is minimal. Additionally, the Contractor shall ensure replacement personnel are qualified per the Personnel Qualifications paragraph above.

2.3.7 Contractor Identification. Each Contractor employee shall, while on duty, wear in plain view on the upper portion of one’s outer garment at all times (expect in locations where such display would threaten the safety and security of the Contractor employee), a metal or plastic identification badge, furnished by the Contractor, containing the Contractor company name, employee name, employee photograph and Government organization that the Contractor employee supports at the place of performance. Additionally, Contractor employees shall clearly identify themselves as “Contractor” at all times, in all communications and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, electronic mail (e-mail), and faxes, whether with Government personnel, other Contractor personnel, or with the public. Contractors with access to a Government Local Area Network (LAN) and/or with an official Government provided e-mail address shall have signature blocks that include the Contractor company name in the signature block, the word “Contractor” clearly visible, and the designation “CTR” in the Contractor employee’s global address.

2.4 Financial Management.

2.4.1 Travel Reimbursement.

2.4.1.1 Contractor personnel may be required to travel in support of tasks listed in T/O PWSs. T/Os will specify travel locations and a not to exceed (NTE) ceiling, when appropriate. Travel costs shall be based on estimated costs per FAR 31.205-46. All trips shall be IAW regulatory requirements.

2.4.1.2 All travel shall occur on an “as needed” basis, and associated estimated costs (based on number of trips, number of personnel, and location per diem rate per FAR 31.205-46, as applicable) shall be presented to the COR with a travel request at least five (5) business days prior to date of departure (CONUS), or at least ten (10) days in advance of minimum timeline necessary to obtain applicable access documents and start personnel processing requirements (OCONUS). All travel requests shall be coordinated and pre-approved in writing by the Government PM and/or COR prior to any trips. The Contractor shall be responsible for all travel arrangements including airline, hotel, and rental car reservations, in addition to foreign travel processing requirements. Contractor employees shall be able to provide receipts for or evidence supporting associated travel expenses for which the Contractor is seeking reimbursement by the Government. Contractors shall bill and will be reimbursed at the Contractor’s allowable costs less any applicable discounts, plus handling costs, if any, as specified in the T/O contract.

2.4.2 Material Reimbursement. Material shall be furnished as defined in a T/O contract. The Contractor shall support all material costs claimed by submission of Contractor-paid invoices for billable materials. Contractors shall bill and will be reimbursed at the Contractor’s allowable cost less any applicable discounts, plus material handling costs, if any, as specified in the T/O contract.

2.4.3 Billing / Invoicing.

2.4.3.1 Unless otherwise specified in the T/O, the Contractor shall bill for services performed under this contract on a monthly basis by submitting a combination invoice/receiving (combo) report in Wide Area Work Flow (WAWF) in US dollars, unless otherwise approved by the CO or specified in the T/O, IAW Section G of the ID/IQ contract. Any variations from the monthly requirement must be approved, in writing, by the CO or specified in a T/O.

2.4.3.2 If the T/O specifies a milestone or other than monthly payment arrangement, the Contractor shall bill for costs accrued under this contract, by the timeline and in the format specified in the T/O, by submitting an invoice / receiving report in WAWF in US dollars, unless otherwise approved by the CO, IAW Section G of the ID/IQ contract and any supplemental information provided in the T/O.

2.4.3.3 Billings for travel shall be invoiced for the entire trip (inclusive of all costs associated with the trip) on a single invoice within 30 calendar days of completion of travel event. Billing for a single trip shall not be broken out into various component billings spread across multiple invoices, unless otherwise approved, in writing, by the CO for extenuating circumstances.

2.4.3.4 Subcontractor Invoicing. The Contractor shall include all subcontractor costs as part of the overall bill/invoice. The Contractor shall not provide a separate break-out of subcontractor costs, but will include all costs in the appropriate areas (labor, travel, materials, etc.), whether incurred by the prime or any subcontractors, teaming partners, or individuals performing work to support successful contract performance.

2.5 Duty Hours, Holidays, Base Shut Downs.

2.5.1 Duty Hours. Government CONUS duty hours include core duty hours of Monday through Friday, 0900-1500 with flex start time of 0700-0900. End time is dependent upon flex start time and duration of lunch (30 minutes or one (1) hour). Contractor employees may be required to provide labor hours in excess of 40 hours per workweek to include holidays, weekends, and/or during irregular times and shifts based upon mission operations and exercises, particularly in OCONUS performance locations. If required, the Contractor shall provide services and support 24 hours a day/7 days per week as directed by the responsible CO or written designee.

2.5.2 Legal Holidays. The following US Federal holidays apply to CONUS performance:

Table 1 – Government Legal Holidays

The Contractor shall observe any Federal holiday that falls on a weekend IAW the Government’s observation of that holiday.

2.5.3 Base Shut Downs. In events such as a base / performance location shutdown due to severe weather or security issues, IAW FAR Clause 52.249-14, Excusable Delays, in Section I of the contract, the Contractor, CO and COR will negotiate payment terms with the final decision subject to CO approval.

3.0 QUALITY CONTROL.

3.1 Quality Management System (QMS).

3.1.1 The Contractor shall develop, document, implement, maintain, and continuously improve a comprehensive higher-level QMS that assures compliance with the most current version of American National Standards Institute (ANSI)/ISO/American Society for Quality (ASQ) 9001 (currently 9001:2008) in execution of the ID/IQ and each T/O contract with a specific focus on the Services Summary and Deliverables. The Contractor shall utilize the QMS to ensure only goods and/or services that meet specifications are delivered to the Government for acceptance, and this system shall extend to all subsequently awarded T/Os. The QMS shall include a Quality Management Representative that shall be an American Society for Quality Certified Quality Auditor (CQA) and dedicated to the CN&GT Training Support Services ID/IQ contract and all underlying T/Os.

3.1.2 The Contractor shall monitor cost, schedule and performance data for each awarded T/O. The Contractor shall make its monitoring method available to the Government no later than (NLT) the performance start date of the first awarded T/O. The Contractor shall take immediate correction action for any negative variances and provide specific corrective action details (see paragraph 3.4.2.3) to the Government per PWS Table 2 and paragraph 3.5.4.6.

3.2 Quality Manual. The Contractor shall develop a Quality Manual that describes its QMS and demonstrates how the Contractor shall maintain an inspection system acceptable to the Government covering services under this contract. See PWS Table 2 and paragraph 3.5.4.7 for deliverable requirements.

3.3 Records of Inspection. The Contractor shall maintain records of inspection that are available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. The Contractor shall maintain the inspection schedule and inspection plan as part of the record of inspection.

3.4 Performance Evaluation. Contractor performance is subject to Government COR and/or Delivery Assurance (DA) Personnel (DAP) surveillance to ensure PWS compliance. The Government COR will utilize the Quality Assurance Surveillance Plan (QASP) to evaluate Contractor performance and ensure PWS compliance. The Contractor shall comply with the following:

3.4.1 Access. The Contractor shall permit the CO or authorized representative (COR/DAP) access to all work areas, records, and data used in the performance of contracted services. The Contractor shall provide support, and not interfere with the CO, CORs, DAP, state, federal, and other designated personnel in the performance of their official duties. Access shall be provided as soon as possible, but not to exceed one (1) workday after the request. The Contractor shall notify the Government immediately when outside agencies request access.

3.4.2 Nonconformances. A failure to fulfill any contract or performance requirement is a “nonconformance.” The Contractor shall take immediate corrective action for all nonconformances identified during Government surveillance and internal inspections, with focus on eliminating the cause to prevent reoccurrence. When identified by the Government, nonconformances are assessed for risk then categorized and communicated as follows:

3.4.2.1 Major Nonconformance. See FAR subpart 46.101. A major nonconformance is a nonconformance that adversely impacts (or has the potential to impact) mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. This category of nonconformance increases risk to Moderate or High in a standard 5x5 Risk Assessment matrix. The CO will communicate a major nonconformance to the Contractor on a Corrective Action Request (CAR) form with a suspense date for the Contractor’s corrective action plan.

3.4.2.2 Minor Nonconformance. See FAR subpart 46.101 for definition. A minor nonconformance is a nonconformance which, by itself, does not adversely impact mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. This category of nonconformance is evaluated as Low in a standard 5x5 Risk Assessment matrix. Minor conformances are communicated to the Contractor through notices. First Notices are issued for any identified nonconformance; Second Notices are issued for repeat minor nonconformances or for failing to correct issues within a reasonable amount of time. Notices will typically be sent via e-mail with a requested suspense date for the Contractor’s corrective action plan.

3.4.2.3 Corrective Action Plan. The Contractor shall provide a Corrective Action Plan in response to all First or Second Notices and CARs. As a minimum, the Contractor’s Corrective Action Plan will address:

· Action taken to fix the immediate problem (correction)

· Root cause analysis of the problem to determine cause

· Corrective action on the cause of the problem (how performance will be returned to acceptable levels (how to get back on schedule / within cost / appropriate quality level of performance))

· Actions taken to prevent recurrence to include a follow-up plan (how and when)

· Actions required by the Contractor’s Quality Manual

· All supporting evidence for actions taken, such as updated manuals, instructions, procedures, etc. Include supporting evidence in response to maintain a single point document unless size is restrictive, requires a document to be embedded, or security policies prevent inclusion. In these cases, send the documents separately or provide location.

3.4.2.4 Initial Performance Status. The Contractor shall report contract performance status per PWS Table 2 and paragraph 3.5.4.11.

3.5 Deliverables.

3.5.1 The Contractor shall provide deliverables as specified in the ID/IQ contract and at the T/O level.

3.5.2 If a deliverable due date falls on a weekend or holiday, the Contractor shall submit the deliverable on the last work day prior to the due date.

3.5.3 The Contractor shall develop and provide thorough and detailed deliverables that are editable and searchable IAW PWS paragraph 2.2.4 and subparagraphs.

3.5.4 The ID/IQ deliverable requirements are as follows:

Table 2 – ID/IQ Deliverables

Minimum Guarantee Management/Staffing Plan Organizational Conflict of Interest (OCI) Plan Reference: ID/IQ Request for Proposal (RFP); PWS paragraphs 3.5.4.1, 3.5.4.2, 3.5.4.3 Due Date: All items / plans shall be submitted as part of the ID/IQ Proposal, and will be incorporated into the contract.

Delivery: All documents shall be delivered IAW the specified PWS paragraphs and IAW the criteria established in the ID/IQ RFP.

Updates: The Contractor shall provide any changes or updates to the Government CO, PM and COR prior to Contractor implementation.

Due Date / Delivery: The Contractor shall provide a Subcontractor List to the Government NLT 10 calendar days after ID/IQ contract award.

Updates: The Contractor shall disclose new teaming partners/ subcontractors prior to that entity’s performance on a T/O requirement. The Contractor shall not allow performance of new additions without CO acceptance. The Contractor shall provide timely notification to the CO of any acquisitions or mergers that impact this contract.

Due Date: The Contractor shall attend the Kick-Off Meeting with the Government as coordinated with and by the Government.

Details: The Government is responsible for setting up meeting. The Contractor shall provide list of personnel attending the meeting

Due Date / Delivery: The MIS shall be fully developed and operational and a link to the web site provided to the Government within 30 calendar days of ID/IQ contract award. Awardees shall keep this site up-to-date and active for the life of the ID/IQ contract and until completion of performance on all T/O requirements. All items / plans will be submitted as part of the ID/IQ Proposal, and will be incorporated into the contract.

Updates: All deliverables shall be posted in the timeframes specified in this table; all other documentation and records shall be updated in the MIS within 3 calendar days of completion.

Quality Manual

Property Management Plan Reference: ID/IQ RFP; PWS paragraphs 3.5.4.7 and 3.5.4.8 Due Date / Delivery: The Contractor shall provide an outline of the Quality Manual as part of the ID/IQ Proposal. A complete Quality Manual and a complete Property Management Plan shall be delivered to the Government PM and COR NLT 30 calendar days after ID/IQ contract award.

Updates: The Contractor shall provide any changes or updates to the Government PM and COR prior to Contractor implementation.

Due Date / Delivery:

· Verbal and electronic notification identifying the nature of the issue to the COR and PM within three (3) calendar days of identification.

· Written recommendations and corrective actions required to meet milestones / timeline within eight (8) calendar days of identification to the COR and PM, unless otherwise approved in writing by the applicable COR.

· Concerns/Issues involving Government-provided items will be appropriately documented for the record by the PM, COR and/or CO.

Due Date / Delivery: The Contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract by completing all required data fields at http://www.ecmra.mil. Details: Reporting will be for the labor performance during each Government fiscal year (FY), 1 October - 30 September of each calendar year. While inputs may be reported any time during the FY, all data shall be reported NLT 31 October of each calendar year. Contractors may direct questions to the eCMRA help desk.

Due Date / Delivery: The Contractor shall report contract status to the COR and PM NLT 30 calendar days after full performance start.

3.5.4.1 Minimum Guarantee. Upon award of the ID/IQ contract, the Government will issue a minimum guarantee T/O award to each of the awardees. Performance under this minimum guarantee award requires that Contractors stand-up / initiate and maintain a viable Program Management structure and capability per PWS paragraph 2.2 and subparagraphs (to include the MIS (see PWS paragraph 2.2.5, Table 2, and paragraph 3.5.4.6)).

3.5.4.2 Management / Staffing Plan. The Contractor shall provide a Management / Staffing Plan that defines the Contractor’s approach to planning and controlling the ID/IQ contract and execution of multiple T/Os throughout the world. The Management / Staffing Plan shall include the following:

· Management structure for ID/IQ and T/O oversight, to include all subcontractors, teaming partners, etc.

· Listing of all personnel involved in ID/IQ execution, to include name, title, phone number and e-mail contact information

· Description of personnel responsibilities and organizational alignment

· Description of lines of communication

· Estimated time (hours) dedicated to ID/IQ management per position

· Events and milestones (planned and executed) which are critical to execution of ID/IQ and T/O contract

· Integration of Quality, Property Management, Security and other functions key to ID/IQ oversight of T/O performance

· Name and contact information of person responsible for each function

· Standard operating procedures for each function (reference other documents, as necessary, such as Quality Manual) The Contractor shall submit the Management / Staffing Plan as part of the ID/IQ proposal, for incorporation into the resulting contract. The Contractor shall provide any changes or updates to the CO, PM, and COR prior to Contractor implementation.

3.5.4.3 Organizational Conflict of Interest (OCI) Plan. The Contractor shall provide an OCI Plan that discloses all cross-teaming arrangements and provides a plan for detecting, disclosing, avoiding, mitigating and neutralizing OCI issues/risks at the ID/IQ contract and T/O levels per Section H, paragraph H-2. The OCI Plan shall address OCI resulting from cross teaming arrangements, as well as the Contractor’s process for dealing with OCI identified in the course of contract execution. When cross-teaming, the OCI Plan shall address separate physical locations, separate work forces, separate management, separate computer systems, and a representation that there will be no “cross-talk” or information shared between the two affiliates in connection with all T/Os. The Contractor shall provide an OCI Plan as part of the ID/IQ proposal, for incorporation into the resulting contract. The Contractor shall provide any changes or updates to the CO, PM, and COR prior to Contractor implementation.

3.5.4.4 Subcontractor List. The Contractor shall provide a Subcontractor List detailing all teaming partners, subcontractors or other entities or individuals who are expected to support the prime in performance of T/O requirements. The Contractor shall provide the Subcontractor List to the CO, PM and COR NLT 10 calendar days after ID/IQ contract award. Any changes to the Subcontractor List shall be provided for Government review prior to a new team member’s performance under a T/O. The Contractor shall receive CO acceptance prior to adding or deleting subcontractors from the prime’s Subcontractor List. The Contractor shall provide timely notification to the CO of any acquisitions or mergers that impact this contract.