Attach 1 - PWS LTS dated 12 May 2025v.9.pdf

6 CS

MacDill AFB FL 33621

12 May 2025 Single PWS Version 9

Performance Work Statement

(PWS)

FOR

LOCAL and LONG-DISTANCE

COMMERCIAL

COMMUNICATIONS SERVICES

AT

MacDill AFB FL

Table Of Content

1.0. Introduction. ____1

1.1. Background. ____1

1.2. Objective. 1

2.0. Scope. 1

2.1. Outages. 2

2.1.1. Scheduled Outage. 2

2.1.2. Unscheduled Outages. 3

2.1.3. Outage Procedures. 3

2.1.4. Outage Priority, Restoration of Service, and Maintenance. 3

2.1.4.1. Catastrophic Outage. 3

2.1.4.2. Emergency Outage. 4

2.1.4.3. Serious Outage. 4

2.1.4.4. Routine Outage. 4

3.0. Requirements. 5

3.1. Long-Distance and Local Commercial Communications Services. 5

3.2. Installation and Cutover. 5

3.2.1 Installation Plan. 6

3.2.2 Cutover Plan. 7

3.3. Commercial Subscriber Lines & Exchange Access Trunks. 7

3.3.1 Commercial Subscriber Lines. 7

3.3.2 Commercial Subscriber Line Basic Service (BS). 7

3.3.3 Commercial Subscriber Line Optional Features. 7

3.3.4 An optional feature. 8

3.3.5 Subscriber Line Relocation. 8

3.3.6 Exchange Access Trunks. 8

3.3.7 Exchange Access Trunks BS. 8

3.4. Circuit Termination. 8

3.5. Analog and Low Data Rates. 9

3.6. High Data Rates. 9

3.7. Circuit Testing. 9

3.8. Long-Distance and Local Exchange Access and Service Areas. 9

3.9. Number Portability. 10

3.10. Demarcation. 10

3.11. Circuit Extension. 10

3.12. Circuit Termination. 10

3.13. Contractor Owned/Leased Transport Cable. 10

3.14. Contractor Equipment and Cable Installation. 10

3.15. E911 Services. 11

3.16. Public Listings. 11

3.17. Telephone Directories. 11

3.18. Service Orders. 12

3.19. Emergency Services. 12

3.20. Priority Services. 12

3.21. Routine Services. 12

4.0. Traffic Analysis. 12

4.1. Traffic Analysis for City Trunks. 12

4.5. Traffic Analysis for Higher Bandwidth Transport Circuits. 12

5.0. Customer Service Records. 13

5.3. Trunk. 13

5.6. Invoice Reconciliation Report. 14

5.8. Diversity/Diverse Routing. 14

6.0. Contract Management. 14

6.1. Meetings. 14

6.2. Point-of-Contact. 15

6.3. Regulations and Policies. 15

6.4. Safety and Environmental. 15

6.5. Safety Training and Education. 15

6.6. Safety and Health. 15

6.7. Hazardous Material Reporting on Federal Installations. 15

6.8. Ozone Depletion. 15

7.0. Work Clearance Request. 15

7.1. Accident/Incident Reporting and Investigation. 16

7.2. Subcontractors Safety. 16

8.0. Security Requirements. 16

8.1. Background Checks. 16

8.2. Listing Of Employees. 16

8.2.1. Pass And Identification Items. 16

8.3. Retrieving Identification Media. 17

8.4. Traffic Laws. 17

8.5. Weapons, Firearms, and Ammunition. 17

8.6. Controlled Unclassified Information (CUI). 17

8.7. Physical Security. 17

8.8. Controlled/Restricted Areas. 17

8.9. Key Control. 17

8.10. Lock Combinations. 17

8.11. Performance of Service During Crisis or Heightened Security. 18

9. Site Specific Special Requirements. 18

10. Inspection and Acceptance. 18

10.1. Unsatisfactory Work. 19

11. Quality Assurance. 19

11.1. Services Summary. 19

12. Quality Control Plan. 20

13. Reserved: 20

14. Normal Hours of Operation: 20

15. Federal Holidays: 21

16. Base Closure: 21

APPNDIX 1. SITE SPECIFIC REQUIREMENTS. 22

17.1. Direct-In-Dial Directory Numbers. 22

17.3. Commercial Subscriber Lines. 22

18. Digital Subscriber Lines. ____________________________________________________23

22. Removal of Local Exchange Digital (ISDN PRI) Trunks. ____ 23

26. Transport Channels. 24

29. Public Listings. 24

30. Diversity/Diverse Routing. 24

APPENDIX 2. DEFINITIONS & ACRONYMS. 25

1.0 Introduction: Work will be carried out for the 6 Communications Squadron (6 CS) at MacDill Air Force Base (AFB), Florida. In February 2023, the Department of Defense (DoD) issued a directive requiring the transition of all legacy Time-Division Multiplexing (TDM) telecommunication infrastructures to Internet Protocol (IP) by March 2025. This directive is part of a broader initiative to modernize and enhance the DoD’s communication systems, promoting greater interoperability and operational efficiency. The overarching goal is to establish a resilient, efficient, and secure communication network for the DoD, in alignment with its digital modernization objectives.

1.1 Background: The 6 CS at MacDill Air Force Base plays a pivotal role in ensuring seamless communication and operational readiness. The 6 CS provides comprehensive communications support to the 6th Air Refueling Wing, two combatant commands, and 49 other mission partners.

Its responsibilities include:

• Offering direct technical support and promptly resolving communication issues.

• Conducting vulnerability assessments, performing network maintenance, and ensuring robust cybersecurity measures.

• Training and equipping communications professionals to support global deployments.

• Promoting teamwork and fostering innovation to enhance efficiency and security.

The 6 CS is indispensable in maintaining the operational integrity and connectivity of MacDill

AFB.

1.2 Objective: Provide contracted support to the 6 CS at MacDill AFB, Florida, to comprehensively upgrade all telephony services from the current legacy system to a seamless integration with a local and long-distance telecommunications service provider. Cloud-hosted VoIP will not be used for this service. Session Initiation Protocol (SIP) trunking is the technology to be used. New desktop phones will not be a part of this contract. The analog lines identified in Appendix 1 will remain due to mission requirements. This upgrade will involve the procurement of 30,100 contiguous telephone numbers, enabling 368 local and 184 long-distance concurrent calls, with the capacity of 14 million minutes per year or 1.2 million minutes per month to be used by both local and long-distance calling. There are currently 21 subscriber lines, 14 Primary Rate Interfaces (PRI) and 7x point to point lines that would need to be migrated to a service providing SIP capabilities. The project will be executed in well-defined phases to ensure smooth transitions and minimal disruption to existing services. Once complete, we will eliminate the 40 LSTDM circuits in 6 CS’s circuit portfolio.

2.0 Scope: The contractor shall provide mission-essential long-distance and local communication services that meet the following requirements:

• Provide all necessary transmission facilities, equipment, materials, maintenance, test equipment, and design layouts to deliver long-distance and local services at the designated demarcation point.

• Ensure that all equipment provided under this contract is new and complies with the Trade Agreement Act (TAA) regulations.

• If the proposed solution involves Cisco equipment, it must be procured through a valid Cisco sales contract to guarantee authenticity and compliance with the terms of this agreement.

• Ensure compatibility of the proposed solution with the government’s existing infrastructure, including any special items, equipment, wiring, or other necessary components.

• Support the implementation of modernization initiatives, such as transitioning to SIP-based communication systems, ensuring seamless integration with the current infrastructure.

• Troubleshoot and maintain the operation of the long-distance and local circuits up to their termination points.

• Include operator assistance, directory assistance (DA), and emergency 911/E911 services and functions.

• Exclude services for residential/business purposes for non-Government entities or Government Contractors.

The contractor shall adhere to all FCC, PUC, DoD, Air Force, and industry standards for this requirement. Specific authorized service requirements are outlined in Appendix 1 of this solicitation.

The contractor shall also:

• Provide and install transmission equipment and cables for long-distance and local exchange access and transport service circuits at the Government-provided floor space at the designated demarcation location(s) specified in Appendix 1.

• Connect to Government-provided power connection points and termination frames.

• Coordinate with the Government Point of Contact (POC)—primary and alternate names, emails, and telephone numbers will be provided by the Government no later than five (5) days after contract award—prior to any installation.

• Ensure that aerial cable installations are not authorized and will not be used.

2.1 Outages.

2.1.1. Scheduled Outage. The Contractor shall notify the Government POC of any scheduled outage affecting telecommunication services no later than (NLT) 30 days prior to the outage.

Notification shall include:

• A detailed explanation for the outage, specifying the amount of downtime and identifying affected end users.

• An email outlines the need for the scheduled service outage.

Outages should be planned to minimize inconvenience to users. Prior to any service disruption, the Government POC must release all affected equipment and circuits. The Contractor shall adhere to established procedures for outages, as outlined below.

2.1.2. Unscheduled Outages. In the event of an unscheduled outage impacting multiple facilities, areas, primary trunks, or cables/fibers:

• The Government POC will determine the outage category and establish the repair priority.

• The Contractor shall verbally notify the Government POC of the issue(s) as soon as they are identified.

• Following the verbal notification, the Contractor shall provide detailed documentation via email within the designated time frame for each outage type.

2.1.3. Outage Procedures. The Contractor shall adhere to the following procedures for all outages. Notifications shall include:

• Reason for interruption.

• Duration of the outage.

• Start and stop times.

• Affected equipment, lines, and buildings.

• Restoration action, detailing which services were impacted and how they were restored.

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The Contractor shall respond to and restore service outages in coordination with the Government POC. Upon receipt of a notification, the Contractor shall:

• Respond and collaborate with the Government POC within the specified time limits for the outage type.

• Prioritize and perform restorations in accordance with the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), as provided by the Government POC.

For mission-essential functions, the Government POC will identify and prioritize essential contractor services. If the Contractor anticipates being unable to perform any essential contractor services, as defined by the TSP and RPL, due to circumstances beyond the Contractor's control during a crisis, the Contractor shall:

• Notify the Government POC as quickly as possible.

• Make every effort to cooperate with the Government in maintaining continuity of operations.

If the Government POC determines that the restoration time frames for non-mission-essential functions cannot be met, the Government POC may escalate the priority level of any outage— from routine to catastrophic—if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outage. A catastrophic outage requires immediate attention and includes scenarios such as total loss of service, loss of network control, or loss of call processing capability affecting 95% or more of equipped lines and/or trunks. The Government POC may declare any outage as catastrophic if it significantly impacts the Government's mission. Such outages are typically caused by sudden and widespread disasters, whether man-made or natural, resulting in the destruction of property and site network infrastructure.

• Response Time: The Contractor shall respond to the outage no later than (NLT) one hour after notification from the Government POC.

• Restoration Procedures: Restoration time will be determined based on the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL) requirements. The Contractor must notify the Government POC of their restoration procedures for the base in the event of a catastrophic situation and provide updates every four hours on the status of restoration actions.

• Ongoing Updates: The Contractor shall maintain communication with the Government POC and provide status updates NLT every four hours until the service is fully restored.

2.1.4.2. Emergency Outage. An emergency outage requires rapid action. The Government POC may classify any outage as an emergency if it significantly impacts the mission of the Government. Emergency outages are defined as those that severely hinder the Air Force mission but can be restored within specified restoration parameters.

• Response Time: The Contractor shall respond to the outage no later than (NLT) one hour after receiving notification from the Government POC.

• Restoration Time: The Contractor shall restore service no later than (NLT) eight hours after responding to the Government notification.

2.1.4.3. Serious Outage. A serious outage requires timely action and may involve degraded service or a fault condition causing the system to perform below its intended level. This could include conditions discovered in automatic routing that have not yet affected the equipment's operation but require immediate attention. The Government POC may classify any outage as serious if it significantly impacts the Government's mission.

• Response Time: The Contractor shall respond to the outage no later than (NLT) one hour after receiving notification from the Government POC.

• Restoration Time: The Contractor shall restore service no later than (NLT) 24 hours after responding to the Government notification.

2.1.4.4. Routine Outage. A routine outage is defined as one that minimally disrupts service to property, equipment, and site infrastructure. The Government POC may classify any outage as routine if it does not critically impact on the mission but hampers the day-to-day operations of the Government installation.

• Response Time: The Contractor shall respond to the outage no later than (NLT) one hour after receiving notification from the Government POC.

• Restoration Time: The Contractor shall restore service no later than (NLT) two calendar days after responding to the Government's notification.

Documents

• The Contractor shall provide a list of applicable industry standards that will guide the performance of the contract. These documents must be made available to the Government upon request.

3.0. Requirements.

a. Appendix 1 will outline the long-distance and local Commercial Communications Services required, including their characteristics, quantities, and locations, as applicable.

b. The Communications Systems Officer (CSO) at the government installation is responsible for overseeing all telecommunications activities outlined in this Statement of Work (SOW). Prior to any installation, removal, expansion, or modification of equipment, the Contractor must coordinate with the CSO to ensure compliance and proper execution.

c. The Government will provide floor space for the installation of the Contractor’s transmission equipment. This space shall accommodate Contractor-provided relay racks that are 19 to 23 inches wide and up to 7 feet tall, contingent upon the ceiling height at the designated demarcation. Space for a relay rack is available for Contractor equipment in Building 261. The Government will also supply electrical power and appropriate environmental conditions for the Contractor’s equipment installation. Should additionally rack or floor space be required, the Contractor shall coordinate these needs with the CSO.

d. The organizational office symbol for the CSO is 6 CS/SCOI

3.1. Long-Distance and Local Commercial Communications Services. These services will include the procurement of 30,100 contiguous telephone numbers, enabling:

• 368 local calls and 184 long-distance concurrent calls.

• A total capacity of 14 million minutes per year or 1.2 million minutes per month for both local and long-distance calls.

Additionally, the migration of existing services will involve 21 subscriber lines, 14 Primary Rate Interfaces (PRIs), and 7 point-to-point lines, transitioning them to the updated infrastructure.

3.2. Installation and Cutover. The contractor shall:

• Conduct a site survey of the installation area.

• Develop an installation and cut-over plan to be submitted to the Government no later than

(NLT) 7 calendar days after contract award.

The Government shall:

• Review the submitted plan within 3 working days and provide comments or acceptance.

Upon receiving the Government's comments, the contractor shall:

• Provide a finalized installation and cut-over plan NLT 5outage calendar days after receipt of feedback.

On-site installation and cutover shall not commence until:

• The contractor receives official Government acceptance of the finalized plan.

Following Government acceptance:

• The contractor has 30 calendar days to implement the plan.

• The installation of the initial services required for the cut-over of long-distance and local

Commercial Communications Service requirements must comply with Appendix 1.

The following tasks shall be completed NLT 45 calendar days after contract award for MacDill

AFB, FL:

• Installation.

• Circuit assignments.

• Applicable testing.

• Records management.

• Cutover.

• Government acceptance.

Any deviations from the final installation plan:

• Must be coordinated with the Government before performing work in the affected area.

The 6 CS shall:

• Ensure all circuits and services provided under the previous contract are disconnected or discontinued upon successful cut-over.

3.2.1. Installation Plan. The Installation Plan shall include, at a minimum, the following site-specific information:

a. A detailed description of the new equipment to be installed, including any site support required to facilitate the installation.

b. The precise location where the equipment will be installed.

c. Justification for the equipment installation, specifying its purpose and necessity.

d. A floor plan layout that adheres to the space requirements defined in paragraph 3.0 c. The layout shall ensure that the specified space dimensions are not exceeded.

e. A comprehensive installation schedule outlining key milestones and timelines.

3.2.2. Cutover Plan. The Cutover Plan shall include, at a minimum, the following site-specific details:

a. A comprehensive list of conditions and support required to be in place prior to initiating the cutover.

b. A detailed breakdown of actions and events necessary for the successful cutover of all items identified in Appendix 1.

c. A clear enumeration of the Contractor’s responsibilities during the cutover process.

d. A summary of the incumbent Contractor's responsibilities to ensure seamless transition and coordination.

e. A listing of the Government's responsibilities in facilitating the cutover process.

3.3. Commercial Subscriber Lines & Exchange Access Trunks.

3.3.1. Commercial Subscriber Lines. The Contractor shall provide subscriber lines as specified in Appendix 1. Long-Distance and Local exchange access shall include:

• Commercial subscriber lines.

• Foreign exchange (FX) lines, as applicable.

3.3.2. Commercial Subscriber Line Basic Service (BS). BS of a line, as a minimum, shall include the following:

• Dial tone

• Direct inward dialing

• Direct outward dialing

• Dual Tone Multi-Frequency (DTMF)

• Local exchange and long-distance access

• Equal access

• Call blocking for Numbering Plan Area (NPA) 900

• Operator assistance (0+ & 00+)

• Directory Assistance (DA)

• 911 services, where available

• Non-published directory number

• Service disconnects with referral service (the referral service shall be at least three (3) months after a DS-1customer has been moved, changed, or disconnected

• Block Directory Assistance Call Completion (DACC)

• Bock third party billing

• Toll free access

3.3.3. Commercial Subscriber Line Optional Features. The Contractor shall provide optional line features as specified in Appendix 1.

3.3.4 An optional feature could be an individual feature or a group of features.

3.3.5 Subscriber Line Relocation. The Contractor shall perform subscriber line relocation(s) and shall provide information needed for database updates for enhanced 911 service purposes when requested.

3.3.6 Exchange Access Trunks. The Contractor shall provide local exchange access service circuits for local trunks as specified in Appendix 1.

3.3.7 Exchange Access Trunks BS. BS of an (local or FX) access trunk, as a minimum, shall include the following:

• call blocking for Numbering Plan Area (NPA) 900

• direct inward dialing directionalization

• direct outward dialing directionalization

• two-way dialing directionalization

• trunk busy tones

• DTMF, MF 2/6 and dial pulse (DP) address signaling

• access services

• trunk and/or trunk group establishment

• Toll free access

3.4. Circuit Termination. Circuit termination at the Government installation shall include the following:

• Main Distribution Frame (MDF): For analog signals and metallic cable pairs.

• Digital Signal Cross-Connect (DSX):

o DSX-1 patch and cross-connect panels for T-1 circuits.

o DSX-3 panels for electrical T-3 circuits.

• Fiber Optic Interface:

o Fiber optic patch panels and cross-connect panels for optical interface equipment, such as optical carriers or SONET systems.

o Optical multiplexer equipment.

o Cat 5/6 RJ-45 jack fields.

• Session Border Controllers (SBCs): Terminations at Buildings 1750 and 261 to ensure seamless integration with the Government's communication infrastructure.

• Redundant Circuit Paths: The Contractor shall establish off-base redundant circuit paths to enhance system reliability and resilience.

• Wall-Mounted Terminal Blocks: Punch-down terminal blocks for isolation and termination of metallic facilities.

Tagging and Identification

• The Contractor shall ensure that all circuits are permanently tagged with:

o Circuit identification number or telephone number assigned.

o Work order number.

Responsibilities

• The Contractor shall provide all equipment, facilities, and wiring up to the Government demarcation point as specified in Appendix 1.

3.5. Analog and Low Data Rates. The Contractor shall terminate analog and lower-rate data circuits to Contractor-provided terminal blocks. Commercially provided SIP trunks shall terminate on a carrier-provided router equipped with Primary Rate Interface (PRI) interface cards. These cards will facilitate the handoff to the Government systems. Alternatively, SIP trunks may terminate on a gateway or Session Border Controller (SBC), where the connection will be converted back to SIP for seamless integration with the voice switch. The Government shall provide dedicated frame space on the Main Distribution Frame (MDF) exclusively for the installation of Contractor-provided protector vertical and horizontal blocks. All outside-plant copper cables entering the demarcation location must be electrically protected. This includes:

• Grounding.

• Termination on protector modules.

• Other necessary safeguards.

3.6 High Data Rates. The Contractor shall properly terminate analog and lower-rate data circuits to the Contractor-provided terminal blocks. Digital circuits do not require contractor termination, as these are managed internally via locally managed Local Session Controllers (Media Gateways).

3.7 Circuit Testing. Upon completion of testing, approval, and activation of a new circuit, the contractor shall provide test results to the CSO. The notification must be submitted in a written format specified by the CSO. Additionally, all circuit parameters must be accurately documented in the Customer Service Records (CSR).

3.8 Long-Distance and Local Exchange Access and Service Areas. The Contractor shall provide flat rate (FR) services within local calling areas, applicable to both lines and trunks.

The long-distance and local exchange access service areas shall, at a minimum:

• Cover the areas/zones as currently defined by the incumbent long-distance and local service provider(s) and/or the State Public Utilities Commission (PUC) for MacDill Air Force Base (AFB), Florida, as stipulated within the scope of this contract.

• Ensure that the Local Access and Transport Area (LATA) boundary is not limited or restricted to the Contractor’s service area when providing services to a government installation.

• Support connection to intra-LATA exchange areas and inter-LATA exchange carriers.

Access to long-distance and local exchange shall include:

• Operator Assistance.

• Directory Assistance.

• 911 services and functions.

3.9. Number Portability. The Contractor shall provide number portability for commercial subscriber lines and long-distance and local exchange direct-in-dial (DID) directory numbers.

Consistent use of the same prefix exchange and directory numbers is essential in maintaining the Government installation's commercial identity.

Local exchange number portability growth is a critical factor in enabling the Government installation to effectively support its personnel and missions. The Contractor shall comply with mandates from the Federal Communications Commission (FCC) and the State Public Utility Commission (PUC) regarding number portability.

3.10. Demarcation. The demarcation points shall be as specified in Appendix 1 of this SOW.

3.11. Circuit Extension. Not Applicable.

3.12. Circuit Termination. Circuit termination shall include transmission equipment, termination hardware, and circuit conditioning equipment required to extend a circuit to a user location.

NOTE: Government data networks and end equipment will not be available for contractor use.

3.13. Contractor Owned/Leased Transport Cable. When Government cable is unavailable, the Contractor shall provide circuit transport mileage using existing cable, whether owned by the Contractor or leased from a third party, to facilitate circuit extensions.

3.14. Contractor Equipment and Cable Installation. The Contractor shall provide and install transmission equipment and cables for long-distance and local exchange access and transport circuits in Government-provided floor space at designated demarcation points. The Contractor shall coordinate with the CSO to ensure compliance with local procedures and requirements for equipment and cable installation. All equipment and cables shall be installed in accordance with national and local safety codes.

Responsibilities

• The Contractor shall wire and connect to:

o Government-provided power points.

o Ground master points.

o Termination frames for terminal blocks.

• Coordination with the CSO is required for installation details.

Cable Installation Policy

• All cable installations shall be underground, routed through a manhole/duct system; aerial installations are prohibited.

• Replacement of existing cables shall also be underground, as directed by the CSO.

• Base policy mandates that new cables at MacDill Air Force Base (AFB), Florida be installed underground.

• Digging permits must be obtained through the 6 CS.

• Installations must meet the following specifications:

o Handholes: Interconnected with at least two (2) schedule 40 PVC 4” conduits, lined with innerduct, and covered with at least 24” of topsoil. Handholes must measure at least 48” x 48” x 48”.

o Manholes: Interconnected with at least four (4) schedule 40 PVC 4” conduits.

Manholes must measure at least 6’ x 10’ x 7’.

• Road cuts are prohibited; roadways must be bored beneath.

Real Property Conversion

Once installed, the manhole/handhole/duct system becomes base real property.

3.15. E911 Services. The Contractor shall provide access to Enhanced 911 (E911) services, where available, via the local city or county emergency services organization. Emergency assistance shall include support for the hearing impaired. All calls shall be routed to the local telco Public Safety Answering Point (PSAP) and dispatched to the base fire department. Base personnel should update the database using the Cable Automated Information Reporting System (CAIRS). The Contractor shall ensure E911 services enable dynamic discovery, allowing real-time location updates to enhance emergency response accuracy.

3.16. Public Listings.

• The Contractor shall provide public listings, cross-reference listings, and foreign listings for the Government installation.

• Listings shall be included in either the Government section or the alphabetical section.

• The Contractor shall coordinate with the CSO to obtain the list and content for the Public

Listings.

Contents

• Cross-reference listings shall include, at a minimum:

o Organization title.

o Referring to the relevant Government Agency.

• All other listings shall include, at a minimum:

o Government title.

o Organization title.

o Address.

o Telephone number.

3.17. Telephone Directories. The Contractor shall supply local telephone directories for MacDill Air Force Base (AFB), Florida. Currently, 700 local telephone directories are being provided, and this level of service should be maintained.

3.18. Service Orders. Upon receiving a work order, the Contractor must complete it within the designated time frame. The CSO will classify work orders as emergency, priority, or routine services. If the Contractor determines that the required time frame cannot be met, they must promptly notify the CSO.

3.19. Emergency Services. The Contractor shall complete work orders within three (3) calendar days.

3.20. Priority Services. The Contractor shall complete work orders within seven (7) calendar days.

3.21. Routine Services. The Contractor shall complete work orders within fourteen (14) calendar days.

4.0. Traffic Analysis. The Contractor shall perform traffic measurement and traffic analysis as requested.

4.1.Traffic Analysis for City Trunks. When requested by the CSO, the Contractor shall conduct an annual traffic analysis for city trunks. The analysis report must be submitted to the CSO no later than 15 calendar days after the request is received.

4.2.The Traffic Analysis for City Trunks report shall include data on the usage and congestion of city trunks. This data will be used to evaluate whether the city trunks provide sufficient traffic capacity and if existing facilities are adequate.

4.3.The Traffic Analysis for City Trunks report shall include printed, tabulated data from the traffic measuring system. Measurements shall cover seven (7) consecutive business days on an hourly basis, unless a shorter interval is requested

4.4.The Traffic Analysis for City Trunks report shall include:

• Analysis of traffic measurements and recommendations for trunk expansion or reduction.

• At a minimum, the report shall cover:

o Trunk group details: Name, number, type, and working quantity for each group.

o Average busy hour traffic: Data for two-way, incoming, and outgoing trunks.

o Average usage: Measured in CCS or Erlangs.

o Current grade of service: Based on average usage.

o Trunk group recommendations: Quantity of trunks recommended for each group at a P.1 grade of service.

4.5. Traffic Analysis for Higher Bandwidth Transport Circuits. The Contractor shall conduct traffic analysis for higher bandwidth transport circuits if needed. The Contractor shall submit the traffic study report to the Government no later than (NLT) 15 calendar days after receiving the request.

4.6. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall include data on transport system usage and congestion. This data will be used to assess whether the transport system provides sufficient traffic capacity and if existing facilities are adequate.

4.7. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall present data from the traffic measuring system in a printed, tabulated format for clarity and usability.

4.8. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall include a comprehensive analysis of traffic measurements, accompanied by actionable recommendations derived from the analysis.

4.9. The Contractor shall conduct one traffic analysis per year when assigned by the CSO. The resulting report must be submitted to the CSO within 15 calendar days of notification or request.

5.0. Customer Service Records. The Contractor shall update customer service records no later than ten (10) working days after a service ordered has been activated.

5.1. Contractor format for the Customer Service Records (CSR) is acceptable; However, the following information is required for each type of service circuit. Direct-in-dial (DID) numbers:

NPA-NXX-XXXX, non-recurring costs, and monthly recurring costs.

5.2. Subscriber Lines: Username/office symbol, user address (Bldg. - if applicable, street address, city/base, state & zip code), directory number, demarcation location (Bldg. Session- if applicable, street address, city/base, state & zip code), description of service type for each item or sub-item, optional features provided, quantity, non-recurring costs, monthly recurring costs, and activity date.

5.3. Trunks: The description shall include comprehensive details for each trunk or trunk group, including:

• Trunk Group ID (e.g., DID, DOD, FEX)

• Trunk ID Number and Trunk Access Number (formatted as NPA-NXX-XXXX)

• Demarcation Location, specifying the building number (if applicable), street address, city/base, state, and zip code

• Trunk Type (e.g., IC, OG, 2-way, 2-wire, 4-wire)

• Configuration as Digital (number of channels equipped) or Analog

• Signaling Type (e.g., loop, E&M, SF, ESF)

• Address Signaling Method (e.g., DTMF, MF 2/6, PRI, SS-7, SIP, DP, NP)

• Start Dial Signaling Type (e.g., Ground Start, IM, DD, WS)

• Answer Supervision Method (e.g., loop, E&M, PRI, SIP)

• Quantity

• Non-recurring and Monthly Recurring Costs

• Activation Date

Additionally, SIP trunks must terminate at the Government-provided Session Border Controllers (SBCs) located at the designated facilities to ensure seamless integration and effective management within the communication infrastructure.

5.4. The CSR will also include a total monthly cost for all services.

5.5. The Contractor shall provide one copy of all Customer Service Records to the CSO NLT 30 calendar days following initial service cutover. After initial submission, the Contractor shall provide monthly a copy of the Customer Service record in an excel spreadsheet format listing the, account number, Username/office symbol, user address (Bldg.# - if applicable, street address, city/base, state & zip code), user directory, date of call, time, call type, Country, State, City, called number, call duration and cost.

5.6. Invoice Reconciliation Report. The Contractor shall provide an Invoice Reconciliation Report (IRR) NLT than 60 days after award. After initial submission, the Contractor shall provide the Invoice Reconciliation Report by 30 Sep of each year in the period of performance for this contract. Four copies will be required:

One copy will be sent to the CSO, one copy will be sent to AMC 6 CONS/PKA Contracting Officer at MacDill AFB, one copy will be sent to AMC A64I, and one sent to the Contract Officer Representative (COR) for this contract.

5.7. Contractor format for the Invoice Reconciliation report is acceptable, however the following information shall be summarized in report format:

Contract Number and location of site

Summary total of any invoices billed from Sep to Aug of reporting year.

Summary of services added, deleted or changed during the reporting period.

5.8. Diversity/Diverse Routing Diversity of a transport channel enables service providers to offer protection against single-path failures between two demarcation points in the local exchange network. It primarily involves designing redundant paths, rings, and similar structures, along with electronic systems that ensure transport channels can reach their destination demarcation points in the local exchange without interruption, even if one path fails.

6.0. Contract Management.

6.1. Meetings. The Contractor’s project manager shall be available from Monday to Friday, between 7:30 am to 4:00 pm local time, to meet the CSO/COR on-site for technical interchange discussions. A meeting will be scheduled within ten (10) business days for a routine service requirement, five (5) business days for an essential service requirement that may need special attention, or two (2) business days for a mission essential requirement needing immediate attention.

6.2. Point-of-Contact. The Contractor shall provide a 24-hour point-of-contact telephone number for the notification of telephone/circuit outages and services.

6.3. Regulations and Policies. The Contractor shall follow all base regulations and policies regarding security, safety, and environment and federal, state, and local regulations, as applicable. The CSO will conduct a local regulation and policy briefing prior to the commencement of work.

6.4. Safety and Environmental. An environmental assessment is required at each site before the Contractor’s work can begin. The Contractor will coordinate with the Environmental Management/Civil Engineering Personnel through the COR to make sure the environmental assessment has been accomplished. The owning agency is responsible for performing environmental assessments for each communications site where work is to be performed, and this assessment must be accomplished prior to any task carried out by the Contractor.

6.5. Safety Training and Education. The Contractor must have a safety and health plan for the employees. The employer should instruct each employee in the recognition and avoidance of unsafe conditions and the regulations applicable to his work environment to control or eliminate any hazards or other exposure to illness or injury.

6.6. Safety and Health. The Contractor shall meet with the local safety and bioenvironmental personnel prior to work surveys to determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous waste. The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in CFR 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall meet with the local Civil Engineers to determine proper procedures for disposal of residue hazardous materials and empty hazardous materials containers.

6.7. Hazardous Material Reporting on Federal Installations. The Contractor (primary and sub) is required to provide Material Safety Data Sheets (MSDS) on each hazardous material/compound that will be used in the performance of work specified by Government contract. The MSDSs will be provided to the federal facilities Environmental Management Office for approval of use prior to any use of the hazardous materials (paints, solvents, cleaners, encapsulating compounds, etc.). Hazardous materials are not permitted on any federal facility until approval has been processed and granted through the local Environmental Management.

There are no exceptions to this requirement.

6.8. Ozone Depletion. No ozone depleting chemicals or compounds will be used during the performance of work. (EPA Clean Air Act, 1991 Revision).

7.0. Work Clearance Request. The Contractor shall obtain a Base Civil Engineering Work Clearance Request, AF Form 103, prior to trenching, digging, or modifying a facility. The Contractor will obtain direction from Base Civil Engineering for all excavations and trenching.

In addition, the Contractor will adhere to Base Civil Engineering policy when working in confined spaces (i.e., entering manholes, tunnels, and unvented vaults) and shall be coordinated with the local safety and health offices prior to entry. Under no circumstances shall the Contractor handle, transport, or dispose of hazardous waste materials. This is solely the facility owner’s responsibility.

7.1. Accident/Incident Reporting and Investigation. The Contractor shall record and report to the COR all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel. The Contractor shall secure the accident scene and wreckage until released by the accident investigative authority through the COR and contracting officer. If the Government elects to investigate the incident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

7.2. Subcontractors Safety. The Contractor shall be responsible for ensuring his/her subcontractors comply with all the provisions of this contract.

8.0. Security Requirements. Individuals requiring access to the base must undergo a Background Check. Access will be denied if derogatory information is identified. Derogatory information on an individual would prohibit his/her access to the base. Derogatory information is defined as: unable to verify legal residency status, unable to verify Social Security Number, Order of Arrest, conviction of possession of firearms or explosives within the past three years, Incarceration for 12 months or more within the last three years, convicted of espionage, treason, murder, robbery, rape and drug distribution. Contractors must comply with the following security requirements.

8.1. Background Checks. All contractors must undergo a complete Background Check before being granted entry into the installation. Additionally, random background checks will be conducted throughout the contract period. Contractors denied access due to unfavorable information may appeal the decision to the installation commander for review of the circumstances.

8.2. Listing Of Employees. The contractor must maintain an up-to-date employee listing. This list shall include each employee's name, Social Security Number, and type of investigation to see if the contract involves unescorted entry to Air Force restricted areas or other sensitive locations designated by the installation commander. The list must be provided to the COR and the sponsoring agency's Security Manager. Additionally, an updated listing shall be submitted whenever an employee's status or information changes.

8.2.1. Pass And Identification Items. The contractor must ensure that all necessary passes and identification items required for contract performance are obtained for employees and non-government-owned vehicles.

8.2.2. Before arrival, the contractor must email a Visit Authorization Letter (VAL) to the COR, listing the name, driver’s license information, social security number, date of birth, and clearance level of the individuals who will be visiting the installation. The VAL must provide the purpose of the visit, the dates of the visit, and a POC.

8.2.3. Upon receipt, the VAL will be given to the Visitor Control Center for issuance of an AF Form 75, Visitor/Vehicle Pass.

8.3. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires.

e.g. terminated for cause, retirement, etc.

8.4. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

8.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on base.

8.6. Controlled Unclassified Information (CUI). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements.

This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding CUI material.

8.7. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

8.8. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agency’s Security Manager before a Restricted Area Badge will be issued.

Contractor employees must have a completed National Agency Check, Local Agency Check, Credit Check (NACLC) investigation before receiving a Restricted Area Badge.

8.9. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized people. The contractor shall not duplicate any keys issued by the government.

8.9.1. The contractor shall immediately report to the COR any occurrences of lost or duplicated keys.

8.9.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

8.9.3. The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit the entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

8.10. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the COR. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

8.11. Performance of Service During Crisis or Heightened Security This service is determined to be essential for performance during crisis according to DODI

3020.37 and DFARS clause 252.237-7023 Continuation of Essential Contractor Services. The contractor shall provide Mission Essential Plan NLT 30 days after the initial cutover.

In the event of crisis or heightened security caused by a national emergency, natural disaster, or other causes, continue performance as necessary in support of the Air Force mission. The contract price and delivery schedule may be adjusted to reflect any change of work that may be directed.

The following activities may be required to be performed as needed:

Continuous And Reliable Communication Services. This includes maintaining long-distance and local calling services, as well as other critical communication infrastructure. Ensure communications lines remain operational for emergency response teams, command centers, and other essential personnel. Also required to be involved in the rapid repair and restoration of communication systems in case of damage or disruption. This could involve deploying specialized teams to assess and fix any issues quickly to minimize downtime and ensure that communication is restored as soon as possible.

9.0. Site Specific Special Requirements. The Contractor shall provide local call service that must cover the cities as follows: Clearwater, St. Petersburg, Tarpon Springs, and Zephyrhills from MacDill AFB FL and the following prefixes 221, 259, 287, 289, 621, 631, 632, 681, 684, 744, 783, 831, 832, 835, 839, 874, 871, 875, 877, 886, 930, 949, 975, 977, 987 and 536, 577 of area codes 813 & 727, respectively.

10.0. Inspection and Acceptance: Inspection and acceptance will be conducted in accordance with FAR 52.246-2, Inspection of Services. Unless otherwise negotiated, deliverables will be inspected, and the contractor will be notified of the COR findings within five (5) workdays of the scheduled review. If deliverables are deemed unacceptable, the COR will promptly notify the Contracting Officer.

All deliverables must be timely, accurate, and adhere to established standards. The performance threshold defines the minimum acceptable service levels for each requirement. The Government reserves the right to inspect all contracted services, including both Services Summary and Non- Services Summary items referenced in paragraph 10, throughout the contract term whenever practicable.

The COR will determine the final acceptance of all deliverables and will acknowledge receipt to confirm compliance, timeliness, and satisfactory execution.

10.1. Unsatisfactory Work: Unless otherwise negotiated, the contractor shall correct or replace all non-conforming services or deliverables found by the Government because of quality assurance surveillance, not later than two (2) workdays after notification of non-conformance.

11.0. Quality Assurance: The Government will evaluate the Contractor's performance based on the requirements outlined in the SOW. The COR or other designated evaluator will conduct surveillance in accordance with the methods specified in the contract, with all observations carefully documented.

If an observation indicates defective performance, the COR, Alternate COR, or designated evaluator will require the Contractor’s on-site manager or representative to initial the record.

This initialing does not imply agreement with the finding but serves as confirmation that the Contractor has been informed of the non-compliance.

11.1. Services Summary:

Performance Element Number

Performance Objective PWS Paragraph

Performance Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this SOW.

2 Continuous operation local phone service 24/7/365 with 99.9% availability

2 Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

2.1.1 Timely and detailed

notification provided 100% of time

3 Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.1

Timely response to notification and timely restoration of services provided 100% of the time

4 Respond and restore…