Atch_1_PWS_RPATS_24July2017_final_for_sol.docx

PERFORMANCE WORK STATEMENT (PWS)

For

REMOTELY PILOTED AIRCRAFT TRAINING SUPPORT

(RPATS)

Holloman AFB, NM

24 July 2017 Reviewed:

//signed// Not listed for solicitation Date Contracting Officer Representative 16th Training Squadron

Not listed for solicitation Date Director of Operations 16th Training Squadron

JENNIFER D. STERNTHAL, Civ, DAF Date Quality Assurance Program Coordinator (QAPC) 49th Contracting Squadron

Accepted By:

SALLY D. ROBERTS, Civ, DAF Date Contracting Officer

Sol # FA4801-17-R-0004

Sol # FA4801-17-R-0004

7 August 2014 Page 2 of 31

Revised 24 July 2017 Attachment 1 Page 1 of 31

TABLE OF CONTENTS

2.0. SERVICE SUMMARY 13

3.0. GOVERNMENT SERVICES 14

4.0. GENERAL INFORMATION 14

1.0 DESCRIPTION OF SERVICES

Holloman Air Force Base provides Remotely Piloted Aircraft Training and has a requirement for training support services.

The contractor shall provide all management, tools, supplies, equipment, supervision, labor, and all other items and services required to perform Remotely Piloted Aircraft Training Support (RPATS) requirements. The contractor shall provide enough personnel to support up to 12, and possibly up to 15, concurrent simulators, with a maximum of up to 40, and possibly up to 85, events per day. The contractor shall also provide administrative support staff at the squadron level in accordance with the PWS.

1.1 REQUIRED PLANS

1.1.1 Management Plan.

It is of the utmost importance that the contractor be able to meet the staffing needs not only on a regular workday of expected work, but also if work increases throughout the contract period of performance.

1.1.1.1 The contractor must be able to provide a reliable infrastructure to manage their personnel in six (6) different locations at Holloman AFB. The contractor must also explain in detail in this plan how it manages the subcontractor workforce if a Teaming Agreement is proposed and how it ensures Quality Control is maintained by the subcontractor in accordance with the requirements of the PWS.

1.1.1.2 The contractor shall prepare and submit a management plan for the base and option years that will outline your method, approach, and procedures that will support the requirements of the PWS.

1.1.2 Organizational Plan.

The contractor shall provide an organizational plan to include an adequate number of personnel to ensure mission success. At a minimum, the plan shall include an organizational chart with each position, outlined in the PWS, and state whether position will be full or part time and the hours of operations. After award, the plan shall be updated to include the names, title and phone numbers of key personnel.

1.1.3 Staffing and Retention Plan.

The Contractor shall employ hiring and retention practices that allow the Contractor to identify, screen, place, monitor, train, and retain qualified candidates to fulfill service requirements under this contract. Contractor shall propose personnel that are capable of passing a SECRET background clearance for the Site Lead, Simulator Duty Director (SDD), Simulator Console Operator (SCO), Simulator Tactical Programmer (STP), Ground Control Station Scenario Support (GSS), and Tactical Scenario Support positions (TSS). All contractor employees regardless of position or clearance requirements must also pass the additional internal checks performed by Holloman AFB.

1.1.3.1 The government shall review the qualifications of the Key person, and all other personnel by exception. On day one of the contract, the Key person shall be cleared and ready to begin work. 95% of the individuals proposed shall be ready to begin work within 30 calendar days. The remaining positions must be filled within 45 calendar days from the date of award. The TSS and GSS (if exercised) shall have an active SECRET or Interim SECRET within 30 calendar days. The SCO, STP, and SDD positions will not need an active SECRET or Interim SECRET at the start of the contract. The government will notify the contractor when to initiate the process of obtaining SECRET Clearances for those positions. During the performance of the contract, any vacancies and extended leave, (i.e. maternity, medical, etc.) must be filled by qualified personnel within 30 calendar days. Extended leave is any leave period beyond 21 calendar days. All contractor employees shall obtain a final adjudicated SECRET clearance in order to remain employed under this contract if required by their position.

1.1.3.2 Removal of Personnel: The contractor will notify the 16TRS COR immediately of all contract personnel working on this contract that were removed or resigned.

1.1.3.3 The contractor shall prepare and submit a staffing plan for the base and option years that will outline your method, approach, and procedures in scheduling, staffing, and retention, that will support the requirements of the PWS.

1.2 KEY PERSONNEL

1.2.1 Site Lead

The Site Lead is an FTE (full time equivalent) position and shall not be performed as an additional duty by another employee. See DFARS Clause 52.237-9000 Key Personnel for additional information.

1.2.2 The primary duty is to provide supervision and positive control of the contractor’s workforce, provide administrative support to Predator Mission Aircrew Training System/Simulator (PMATS) programs, and provide support to squadrons’ technical programs. The Site Lead is the Contractor’s primary point of contact and shall be empowered to make decisions related to the day-to-day administration of the Site and the contract. However, the Site Lead is not expected to make decisions that will cause financial obligations on the Contractor.

1.2.3 The Site Lead shall be responsible for meeting the requirements of the PWS and deliverables. Duties include but are not limited to:

1.2.3.1 Produce weekly and monthly summary of PMATS utilization reports IAW government needs.

1.2.3.2 Periodically inspect the Simulator Duty Director to ensure that each mission crew is submitting paperwork in accordance with the PWS.

1.2.3.3 Ensure that the 16 TRS PMATS MX Debrief Forms and AFTO Form 781s are delivered to squadron ARM offices NLT next duty day normally or as required.

1.2.3.4 Compile the daily simulator schedule after the daily schedule for each flying squadron is released, usually by 1500 local. The Site Lead shall assign SCOs to simulator missions, pass to the 16 TRS/DO (or delegate) to review for approval and then post the schedule. If the 16 TRS delegate is unavailable when the simulator schedule is complete, an unsigned copy shall be posted and another copy will remain for the 16 TRS/DO. The schedule shall be posted NLT 1630L.

1.2.3.5 Contractor shall provide a Monthly Activity Report detailing duties performed. At a minimum the report will include:

1.2.3.5.1 Number of contractor personnel assigned by duty position

1.2.3.5.2 Number of simulator events requiring support and events the number supported

1.2.3.5.3 Total simulator support hours

1.2.3.5.4 Simulator Tactical Programmer scenarios complete or revised

1.2.3.5.5 Administrative support (i.e. number of grade books created, reviewed, corrected; Complete Forms 8s, Complete check-rides

1.2.3.5.6 Summary contractor qualification training activities

1.2.3.5.7 Summary of daily simulator events and total times

1.2.3.6 Required Experience:

1.2.3.6.1 The offeror shall submit candidates that have experience with flight training simulators.

1.2.3.6.2 Three (3) years' experience with PMATS.

1.2.3.6.3 Six (6) months experience in schedule execution with one of the following; Patriot Excalibur (PEX), Graduate Training Integration Management System (GTIMS), Training Management System (TMS), or other scheduling software tools.

1.2.3.6.4 The candidate must be able to multi-task and coordinate with multiple other units on a daily basis.

1.2.3.6. Intermediate Level Proficiency of Microsoft Office suite of products.

1.3 Simulator Console Operator (SCO)

The primary duty of the SCO is to provide real time Predator Mission Aircrew Training Simulator (PMATS) mission support to on-going simulator missions, including EPE’s, Launch and Recovery, Continuation Training (CT), regular syllabus missions, student practice missions, debriefs and VIP and/or guest demonstrations. The SCO shall arrive 15 minutes prior to the scheduled start time of the event and is responsible for loading the appropriately scheduled missions ahead of the arrival of the instructor and student crew scheduled for the simulator. Each event lasts between 2.5 to 3.0 hours The SCO shall maintain an immediate presence during the conduct of the mission in order to provide real-time tactical adjustments as directed by the instructor or CT crew. The SCO will inject pre-planned inputs taken from scripts provided by the Government via voice communications, via the multi-user Internet Relay Chat (mIRC) program, or directly into the PMATS. During the event, the SCO will manage a government provided real-time flight tracking program (such as Zeus) by having the software loaded and configured for the Instructor to reference. The SCO shall provide troubleshooting assistance for maintenance or programming issues that may occur. The SCO shall coordinate with the Simulator Duty Director to resolve malfunctions. The SCO shall ensure that any maintenance or system malfunctions are captured and written on the 16 TRS PMATS MX Debrief Form after each Sim. The SCO shall also ensure that the form is turned into the Simulator Duty Director (SDD) desk and that the SDD understands the issues.

1.3.1 Based on the daily simulator schedule, SCOs will support a maximum of 40 events per day. The contractor shall also maintain the ability to support a maximum of 15 concurrent simulators.

1.3.2 The government is prepared to execute optional CLINs to increase the number of supported daily events due to a workload increase. The optional CLINs are structured as follows:

OPTIONCLIN: Increase number of daily events to 45 OPTIONCLIN: Increase number of daily events to 50 OPTIONCLIN: Increase number of daily events to 55 OPTIONCLIN: Increase number of daily events to 60 OPTIONCLIN: Increase number of daily events to 65 OPTIONCLIN: Increase number of daily events to 70 OPTIONCLIN: Increase number of daily events to 75 OPTIONCLIN: Increase number of daily events to 80

1.3.3 If any of these Optional CLINs are executed, the contractor shall have 60 days from CLIN execution to train new personnel and execute the new event totals. Each CLIN will remain in effect until the end of the current period of performance.

1.3.4 When less than 40 events are scheduled in a day, walk-in support for other events and student practice time will be available by at least one SCO during the hours 0700-1700. This requirement is not a priority over scheduled syllabus missions and is not intended to extend support hours past 40 events daily.

1.3.5 SCOs will make themselves available to the instructor crew during sim set up time for mission coordination.

1.3.6 Upon Contractor request, the 16TRS/DO or his/her delegate, may approve one SCO supporting two simultaneous missions, depending on mission type.

1.3.7 SCO support on atypical days such as ACC family days, training days, down days, etc. may be decreased by 16TRS/DO or delegate if able to do so without mission impacts. SCOs may be placed on a recall status and must be able to report to the sim with one-hour notice.

1.3.8 SCO Qualifications. The offeror shall submit candidates that have experience with flight training simulators. The offeror shall submit candidates with at least one of the following:

1.3.8.1 One (1) year of MQ-1 or MQ-9 simulator (PMATS) experience

1.3.8.2 Two (2) years of experience executing military flight simulator training

1.3.8.3 Two (2) years of Close Air Support (CAS) operational experience as a qualified aircrew member, intel support, or JTAC (Joint Terminal Air Controller). Ideal candidates will have MQ-1/9 experience.

1.3.8.4 The Contractor shall submit resumes in accordance with their organizational plan that can meet this requirement. After the contract has been awarded, additional candidates that do not meet these requirements, but the contractor thinks would still be able to perform the tasks, may be approved on a case by case basis by the COR or CO.

1.4 Simulator Tactical Programmer (STP)

The primary duty is the construction, maintenance adaption, correction and troubleshooting of PMATS mission scenarios for all training events. This includes air to ground munition (AGM) 114, Guided bomb Unit (GBU)-12, and GBU-38 weapons profiles, robust target array visual setups to include explosions, patterns of life, vehicular travel, city construction, road patrols with IEDs, and other real-world scenarios in accordance with (IAW) training syllabi, real time flight tracking program updates, and map updates to the PMATS. The scenarios for the STPs to build will be provided by the government, and will be accepted by the appropriate military subject matter expert (SME) as determined by the 16 TRS/DO. The tactical programmer shall also transfer files as requested by instructors between the base network and the simulator dedicated network prior to scheduled events so they are available in the PMATS during training. At least one STP will be available during all normal operating hours.

1.4.1 The STP will assist the Simulation Duty Director (SDD) as needed

1.4.2 The programmer(s) will also install updates to applicable associated publications and technical orders when changes are released IAW lists from the 49th Group Standardization and Evaluation shop.

1.4.3 At least one programmer will attend weekly Phase Manager meetings when scheduled.

1.4.4 STPs may be trained and qualified to perform as SCOs. If trained, the programmers may perform as SCOs when required at the contractor’s discretion. While filling in as an SCO, the contractor is still required to meet the STP workload.

1.4.5 STPs may be requested by the government to travel to provide SME support at other PMATS locations. All travel expenses will be funded by sponsoring government agency. Duty time as well as travel time will be counted towards programmer’s primary support hours

1.4.6 Qualifications:

The offeror shall submit candidates that have Tactical Programming or simulation design experience. The offeror shall submit candidates with two (2) years of tactical fighting background experience with CAS capability as military aircrew, or RPA intel.

1.4.6.1 Candidates must have one of the following:

1.4.6.1.1 One (1) year of experience with the PMATS

1.4.6.1.2 Two (2) years of experience with a military flight training simulator, or other computer based background with an emphasis on warfare simulation

1.4.6.2 Contractor must submit resumes in accordance with their organizational plan of candidates that can meet this requirement.

1.4.6.3 After the contract has been awarded, additional candidates that do not meet these requirements, but the contractor thinks would still be able to perform the tasks, may be approved on a case by case basis by the COR or CO.

1.5 Administrative Support, Flight Training Program

Flying squadron(s) (6th, 9th and 29th ATKS squadrons). The primary duty is to provide administrative support to each of the flying squadron’s training programs to include the 6th ATKS located in Bldg 302; 9th and 29th ATKS squadrons located in Bldg 318. The normal duty day for these positions is M - F 0730 - 1630. The duties include:

1.5.1 Interfaces with Host Aviation Resource Management (HARM) personnel to update the Aviation Resource Management System (ARMS) as required.

1.5.2 Reviews and updates student and permanent party flight training grade books via paper binders or digital records in a government-provided Training Management System IAW AFI 11- 202V1, AFI 11-2MQ-1V1, AFI 11-2MQ-9V1, associated Holloman AFB supplements, and locally developed guidance.

1.5.3 Generates AF 4324, aircraft assignment/aircrew qualification worksheet.

1.5.4 Generates training aids for training days.

1.5.5 Performs weekly currency check of personnel training (including ancillary) and notifies members of overdue training via e-mail.

1.5.6 Prepares and executes periodic training schedule.

1.5.7 Generates bi-monthly letter of “Xs” (Personnel Qualifications/Status Report (Letter of Xs)), monthly and quarterly Rated Aircrew Performance (RAP) and provides RAP inputs to 49 OSS Training each quarter, 20-month and end of cycle training reports.

1.5.8 Operates various office equipment such as faxes, copiers, phones, and computers.

1.5.9 Prepares reports, memos, letters, forms, briefings, and other documents utilizing Microsoft Word, Excel, Access, and Power-Point.

1.5.10 Greets RPA students, answers phone call from instructors/students, and handles their inquiries.

1.5.11 Establishes and maintains both paper and electronic filing systems IAW USAF AFI 33-322, AFI 33-332, and associated Holloman AFB guidance.

1.5.12 Opens, reads, routes, and distributes incoming paper and electronic correspondence.

1.5.13 Prepares routine letters, reviews documents for correct grammar and spelling and ensures compliance with group, wing, and HHQ instructions.

1.5.14 Qualifications: The offeror shall submit candidates that have Administrative support experience. Candidates must have a Intermediate Level Proficiency of Microsoft Office suite of products and at least one of the following:

1.5.14.1 One (1) year of administrative support experience with Patriot Excalibur (PEX) or similar commercial flight scheduling software.

1.5.14.1.1 Six (6) months with Graduate Training Integration Management System (GTIMS) scheduling tool, or other commercial training management system.

1.5.14.1.2 Six (6) months of records management experience.

1.6 Administrative Support, Standardization and Evaluation Program (6th, 9th and 29th ATKS squadrons, and OGV (Ops Group Standardization & Evaluation)). The primary duty is to provide administrative support to each of the Standardization and Evaluation shops. The normal duty day for these positions is M-F 0730-1630. The duties include:

1.6.1 Management and control of the MQ-9 flight testing materials. Administers testing for permanent party and students.

1.6.2 Updating testing and flight evaluation data in the Patriot Excalibur (PEX), Training Management Systems (TMS), Unmanned Aerial Learning Management System (LMS), and any other locally developed software.

1.6.3 Interfaces with Host Aviation Resource Management (HARM) personnel to update the Aviation Resource Management System (ARMS), as required.

1.6.4 Reviews and updates student and permanent party stan/eval folders.

1.6.5 Operates various office equipment such as faxes, copiers, phones, and computers.

1.6.6 Prepares reports, memos, letters, forms, briefings, and other documents utilizing Microsoft Word, Excel, Access, and Power-Point.

1.6.7 Greets RPA students, answers phone calls from instructor/students, and handles their inquiries.

1.6.8 Establishes and maintains both paper and electronic filing systems IAW USAF AFI 33-322, 33- 332 and other associated Holloman AFB guidance.

1.6.9 Opens, reads, routes, and distributes incoming paper and electronic correspondence.

1.6.10 Prepares routine letters, reviews documents for correct grammar and spelling and ensures compliance with group, wing, and HHQ instructions.

1.6.11 Reviews and updates student and permanent party flight evaluation folders IAW 11- 202V2, AFI 11-2MQ-1V2, AFI 11-2MQ-9V2, associate Holloman AFB supplements, and locally developed guidance

1.6.12 Qualifications: The offeror shall submit candidates with Intermediate Level Proficiency of Microsoft Office suite of products and at least one of the following:

1.6.12.1.1 Six (6) months of training administrative support experience with Patriot Excalibur (PEX).

1.6.12.1.2 Six (6) months experience with Graduate Training Integration Management System (GTIMS) Training Management System (TMS) experience.

1.6.12.1.3 Six (6) months of records management experience.

1.7 Simulator Duty Director (SDD) responsibilities

The primary duty is to execute the simulator schedule in accordance with guidance provided by the 16TRS/DO and to provide administrative accountability to PMATS programs. Starting 15 minutes prior to published simulator hours and until the end of published simulator hours, the SDD will maintain a presence at the Step Desk next to the simulators. Prior to each simulator event the SDD will brief the incoming crew on the availability of their simulator, SCO and ensure instructors are qualified to perform the day’s events. After each simulator event, the SDD will collect any noted discrepancies and record mission effectiveness. Additional duties include but are not limited to:

1.7.1.1 Update time trackers, and record and track debrief forms daily.

1.7.1.2 Contact and work directly with 6th, 9th and 29th ATKS scheduling shops and Top-3 to manage the training in real-time and coordinate to make changes when able to maximize simulator training. Manage and adjust when necessary the schedule of SCOs against events.

1.7.1.3 Schedule/assign briefing/debriefing rooms to crews on the daily schedule to maximize effective training.

1.7.1.4 Maintain supply and distribute forms to crews, such as AFTO form 781s and debrief forms. Also ensure that all discrepancies are captured at the time of debrief.

1.7.1.5 Store and update (as changes are introduced) “paper” copies of required flying publications (checklists and In-Flight Guides) for the PMATS when provided by the Government.

1.7.1.6 Assist crews with locating maintenance, SCOs, or programmer support when necessary to troubleshoot a malfunction. This position is intended to be the primary point of contact for crews if they have any trouble with their simulator.

1.7.1.7 Sign out headsets for daily use, as required. Contractor is not financially liable for headset loss, however, they will ensure all headsets are signed out in a log.

1.7.1.8 Collect and review paperwork packet to ensure paperwork is complete. Confirm if each mission crew submitted paperwork. If any crew’s packet is missing, send notification to crews and military PMATS representative.

1.7.1.9 Deliver 781s to squadron ARM office NLT next duty day as applicable.

1.7.1.10 Qualifications: The offeror shall submit candidates that have six (6) months experience in schedule execution with either of the following; PEX, GTIMS, TMS, or other similar scheduling tools.

1.7.1.11 The candidate must have 6 months experience managing resources or people.

1.7.1.12 The candidate must be able to multi-task and coordinate with multiple other units on a daily basis.

1.7.1.13 The candidate must have Intermediate Level Proficiency of Microsoft Office suite of products.

1.7.1.14 A military background with MQ-1/9s is desired, but not required.

1.7.1.15 After the contract has been awarded, additional candidates that do not meet these requirements, but the contractor thinks would still be able to perform the tasks, may be approved on a case by case basis by the COR or CO.

1.8 Ground Control Station (GCS) Scenario Support (GSS)

Create a realistic approximation of real-world combat operations by simulating the functions of other entities via Intercom device or mIRC software to include:

1.8.1 Simulate via mIRC software: Air Traffic Control (ATC)/Control and Reporting Center (CRC) and provide threat updates for all flight training events.

1.8.2 Function as Joint Personnel Recovery Center (JPRC), intelligence coordinators, intelligence screeners and other players that normally interact with RPA mission crews as detailed in the mission scenario dance cards and instructor pilot/sensor guidance.

1.8.3 Use current joint close air support doctrine (from Joint Publication (JP) 3-09.3), brevity terms (from Air Land and Sea Application (ALSA) brevity), current Tactics, Techniques, and Procedures (TTPs) (such as Air Force Tactics Techniques and Procedures (AFTTP) 3-1.MQ- 9 or AFTTP 3-3 MQ-9, etc.) and other applicable doctrine.

1.8.4 Follow current Wing guidance from the 49 Wing Flying Training Unit (FTU) Special Instructions (SPINS) and Weapons Attack Guide (WAG).

1.8.5 Maintain an immediate presence during the conduct of missions in order to provide real-time tactical adjustments as directed by the instructor or CT crew.

1.8.6 Trained to open and close areas certified for SECRET open storage and maintain a presence in the storage area during normal duty hours.

1.8.7 Support between 12-15 MQ-9 events at the same time for the entire duration of MQ-9 training up to 16 hours per day. The minimum ratio of GSS to MQ-9 events is one (1) GSS to three (3) MQ-9 events.

1.9 Tactical Scenario Support (TSS) Duties

Normal hours for TSS are between 0730 – 1630 daily. The primary duty is to ensure both flight and sim scenarios are vetted and standardized across the 6th, 9th and 29th squadrons to include:

1.9.1 Coordinate with Training shops, Weapons Shops, Stan/Eval, and OSS for scenario standardization and compliance.

1.9.2 Generate Microsoft Office products including but not limited to: Mission Briefs, Threat Briefings and detailed Mission Scenario plans (“dance card”/scripts) to meet MQ-9 Syllabus required training.

1.9.3 Coordinate with PMATS Tactical Programmers to ensure sim scenarios are updated and implemented.

1.9.4 Coordinate with JTACS and GSS to ensure scenario products are up-to-date.

1.9.5 Attend scheduled meetings and coordinate future requirements with Operations Support Squadron (OSS) or 16 TRS as required.

1.9.6 Manage GSS work schedules.

1.9.7 Trained to open and close areas certified for SECRET open storage and maintain a presence in the storage area during normal duty hours as requested by the government. A TSS may serve as a substitute for a GSS in the storage area as needed.

1.10 Requirements for TSS and GSS

1.10.1 Required Qualifications:

1.10.1.1 Minimum of SECRET Security Clearance.

1.10.1.2 Three (3) years’ experience as one of the following: a crewmember of an aircraft that performed/supported CAS, a Joint Terminal Attack Controller, a Mission Intelligence Coordinator, or experience performing simulated MQ-1/9 missions.

1.10.1.3 Experience working in a dynamic high stress environment.

1.10.2 Desired Qualifications:

1.10.2.1 Familiarity with Zeus, mIRC, and normal government software (i.e. Microsoft Office products) and hardware.

1.10.2.2 Previously qualified as MQ-1 or MQ-9 mission intelligence coordinator, pilot, sensor operator or air battle manager.

1.10.3 Note: Although these positions have the same qualifications, TSS personnel will be a supervisory position in addition to their primary duties. A TSS may fill in for a GSS, due to leave, sickness, etc, with Government SME approval. After the contract has been awarded, additional candidates that do not meet these requirements, but the contractor thinks would still be able to perform the tasks, may be approved on a case by case basis by the COR or CO.

1.11 CONTRACTOR FULL-TIME EQUAIVALENT REPORTING

1.11.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Holloman Air Force Base, NM via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

1.11.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

1.11.3 *Reporting Period: Contractors are required to input data by 31 October of each year.

1.11.4 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

1.11.5 User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.11.6

2.0 SERVICE SUMMARY

SS-1

Contractor trains and maintains qualified personnel. Contractor effectively trains and certifies its Console Operators and Simulator Tactical Programmers

SS-2

Contractor meets all security requirements. Contractor ensures all employees adhere to the security requirements identified in this PWS.

SS-3

Contractor meets all safety requirements. Contractor maintains a safe working environment IAW this PWS.

SS-4

Contractor submits required reports. Contractor publishes and maintains AF Form 1522 for each qualified simulator console operator and simulator tactical programmer.

SS-5

Contractor effectively performs SCO duties and meets scheduled event support.

SS-6

Contractor performs Simulator Tactical Programmer duties effectively. Produces tactically valid, appropriate simulator training profiles.

SS-7

Contractor provides administrative support duties. Contractor effectively performs duties outlined.

SS-8

Contractor provides Simulator Duty Desk support. Contractor effectively performs duties outlined.

SS-9

Contractor provides GSS support. Contractor effectively performs duties outlined.

SS-10

Contractor provides Tactical Scenario Support. Contractor effectively performs duties outlined.

SS-11

Monthly Activity Report

3.0 GOVERNMENT SERVICES

The government shall provide office space, desks, chairs, and internet services via base NIPR services. The government shall also provide applicable computer workstations and computers, printers, copiers, faxes, software, and shredders applicable to normal USAF office operations. The government shall also provide, as necessary, applicable classified storage facilities. Personal and unrelated use of government supplied equipment listed herein is prohibited. All property and equipment provided to the contractor for the purpose of supporting this contract remain the property of the government and must be maintained within serviceable standards until termination of the contract (barring normal wear and tear of furniture and computers and accepting the expenditure of normal office supplies such as paper, pens, ink, toner, etc.). One workstation per two contract employees shall be provided by the government under this contract.

4.0 GENERAL INFORMATION

4.1 SECURITY REQUIREMENTS

4.1.1 Visitor Group Security Agreement. The contractor shall enter into a long term visitor group security agreement if contract performance is on base for 90 days or more. This agreement shall outline how the contractor integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. The agreement should address:

4.1.1.1 Security support provided by the Air Force to the contractor to include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badging, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms, and conducting inspections required by DOD 5220.22-R, Industrial Security Regulation, and AFI 16-1406, Air Force Industrial Security Program.

4.1.1.2 Security support requiring joint Air Force and contractor coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks, and internal security controls for protection of classified material and high value pilferable property.

4.1.1.3 On base, the long term visitor group visitor group security agreement may take the place of a Standard Practice Procedures (SPP).

4.1.2 Clearance Requirements. The contractor shall possess a Facility Clearance at the classification level of SECRET at the time of the proposal due date. The contractor shall apply for appropriate personnel security clearances within 5 days after award of the contract. Contractor employees must have a SECRET clearance at a minimum for the positions which require such clearance. The Government shall conduct and assume all costs for the background investigations for the required clearances. Due to costs involved with security investigations, requests for contractor security clearances shall be kept to an absolute minimum necessary to perform contract requirements.

4.1.3 Notification. The contractor shall notify the 49th Wing Information Protection Office (49 WG/IP), 681 Second Street, Building 222, Suite 100, Holloman AFB, NM 88330-8277, 30 days before on base performance of the contract. The notification shall include:

4.1.3.1 Name, address, and telephone number of company representatives.

4.1.3.2 The contract number and contracting agency.

4.1.3.3 The highest level of classified information which contractor employees require access to.

4.1.3.4 The location(s) of contract performance.

4.1.3.5 The date contract performance begins.

4.1.4 Listing of Employees. The contractor shall maintain a current listing of employees that require access to Holloman AFB. The list shall include the employee's name, social security number and level of security clearance. The contractor’s home office shall submit a visit request annually for assigned on-base employees to the sponsoring activity unit security manager and 49 WG/IP utilizing the Joint Personnel Adjudication System (JPAS). An updated listing shall be submitted when an employee’s status or information changes (e.g., terminated for cause, retirement, etc.) or a new employee is added. The contractor’s home office shall submit a visit authorization letter (VAL) on company letterhead annually for assigned on-base employees to the sponsoring activity unit security manager and 49 WG/IP if JPAS is unavailable or when an employee is not reflected in JPAS. The VAL shall be validated and signed by the Facility Security Officer. An updated VAL shall be provided when an employee's status or information changes or when a new employee is added.

4.1.5 Security Manager Appointment. The contractor shall appoint a security manager for the on base Visitor Group. The security manager may be a full time position or an additional duty position. The security manager shall provide employees with training required by DODM 5200.01 V1-V4, DoD Information Security Program, AFI 16-1406, Air Force Information Security Program, and their respective supplements. The contractor will also provide initial and follow-on training to contractor personnel who work in Air Force controlled/restricted areas. Air Force restricted areas and controlled areas are explained in AFI 31-101, Integrated Defense.

4.1.6 Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees.

4.1.7 Retrieving Identification Media. The contractor shall return all identification media from employees who depart for any reason before the contract expires; e.g. terminated for cause, reassignment, retirement, etc. The contractor will notify the Government within 24 hours when unable to retrieve identification media from contract employees.

4.1.8 Traffic Laws. The contractor and its employees shall comply with base traffic regulations. Traffic regulations include, but are not limited to:

4.1.8.1 Employees shall wear a seatbelt when operating or riding in any military, contractor or privately owned vehicle while on the installation.

4.1.8.2 Speed limits on Holloman AFB are 30 MPH unless otherwise posted. Be aware of reduced speed limits and exercise caution when driving in base housing and school zones.

4.1.8.3 All vehicle operators on the installation shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. The wearing of any other portable headphones, earphones or other listening devices (except for hands-free cellular phones) while operating a motor vehicle is prohibited. Texting while driving is not permitted on base.

4.1.9 Weapons, Firearms, and Ammunition. Contract employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within military, contractor or privately owned vehicles while on Holloman AFB.

4.1.10 For Official Use Only (FOUO). The contractor shall comply with DoDM 5200.01-V4, Enclosure 3, DoD Information Security Program: Controlled Unclassified Information (CUI), requirements. This enclosure identifies the controls and protective measures developed for DoD FOUO material.

4.1.11 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

4.1.12 Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.1.13 Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring activity unit security manager before a restricted area badge will be issued. Contractor employees must have a favorably completed Tier 1 (T1) investigation before receiving a restricted area badge. Interim access can be granted in accordance with AFI 31-501, Personnel Security Program Management (changing to AFI 16-1405, Air Force Personnel Security Program).

4.1.14 Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the Government.

4.1.14.1 The contractor shall immediately report to the Quality Assurance Evaluator (QAE) or Program Manager any occurrences of lost or duplicated keys.

4.1.14.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

4.1.14.3 The contractor shall prohibit the use of keys, issued by the Government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.1.14.4 Lock Combinations. The contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the Government Program Manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

4.1.15 Video/Still Imagery Devices: The use or possession of any device capable of capturing video and still images is strictly prohibited within any controlled/restricted area without written authorization from the installation commander or his/her designated representative. Individuals will be denied access to restricted/controlled areas if in possession of these devices.

4.1.16 Portable/Personal Electronic Devices (PED): The use or possession of all PEDs used for storing, processing, and/or transmitting information is strictly prohibited within all areas where classified material is discussed, briefed, stored, or processed without written authorization from the Authorization Official. Use of PEDs during training events is strictly prohibited.

4.1.17 Unclassified Network Access (NIPRNet). When required for contract performance, the Government will provide access to AF owned, leased, or controlled unclassified information systems or networks. Contractor employees will be held strictly accountable for actions they initiate on the network and will conduct business in accordance with USAF, ACC, and Holloman AFB instructions and policies. The sponsoring AF activity will ensure contractor employees receive Information Assurance training prior to network access. Contractor employees must have a favorably completed T1 investigation prior to being granted access. Interim access may be granted in accordance with AFI 31-501, Personnel Security Program Management.

4.1.18 Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, property, and materials shall be secured in accordance with local building policies.

4.2 QUALITY CONTROL

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program (QCP) is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered within five (5) business days after contract award to the CO and COR and within 5 business days when changes are made thereafter. After acceptance of the QCP the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

4.3 QUALITY ASSURANCE

The government will evaluate the contractor’s performance by appointing a Contracting Officer Representative (COR) and Subject Matter Experts (SME) to monitor performance to ensure services are received. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality assurance inspections. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate unsatisfactory evaluations or reviews received from various customers located on the installation. The contractor shall be responsible for initially validating these discrepancies. However, the government representative shall make final determination of the validity of the unsatisfactory evaluations or reviews in cases of disagreement with customer(s).

4.3.1 The COR or alternate(s) will be the only authorized government representative(s) who will perform assessments of the contractor’s performance. Subsequent to contract award, the identity of the COR(s), with a letter defining their duties and authority will be promptly furnished to the successful bidder.

4.3.2 The COR(s) or alternate(s) will inform the Site Lead in person when discrepancies occur and will request corrective action. The COR(s) or alternate(s) will make a notation of the discrepancy on their assessment checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist.

4.3.3 Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO’s attention for decision.

4.3.4 The services to be performed by the contractor during the period of this contract shall at all times and places are subject to review by the CO or authorized representative(s).

4.4 HOURS OF OPERATION

4.4.1 Normal Hours of Operation. The contractor shall perform SCO, STP, and SDD services (and optionally GSS if CLIN is utilized) required under this contract during the following hours: M-F 0445 – 2045. Due to seasonal requirements, these hours may be adjusted by the COR to start earlier (Monsoon season) or later (winter). The daily requirement will remain at 16 hours of functional training time. These seasonal adjustments shall be coordinated by the COR with written notification to the Site Lead. This seasonal adjustment will require two (2) calendar weeks and shall last a minimum of two calendar weeks, unless waived by the contractor.

4.4.2 Optional CLINs: Hours will be increased to support an 18 hour sim window with hours to be determined when this is exercised.

4.4.3 Optional CLINs: Hours will be increased to support a 20 hour sim window with hours to be determined when this is exercised.

4.4.4 Recognized Holidays. The contractor is not required to provide service on the following days: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and Christmas Day. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

4.5 CONSERVATION OF UTILITIES

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities which include the following:

4.5.1 Lights shall be used only in areas when and where work is actually being performed.

4.5.2 Mechanical equipment controls for heating, ventilation and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

4.5.3 Water faucets or valves shall be turned off after the required use has been accomplished.

4.5.4 Government telephones shall be used only for official government business.

4.6 RECORDS

The contractor shall be responsible for creating, maintaining, and disposing of only those government required records that are specifically cited in this PWS. If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

4.6.1 Records Management (RM) (June 2017). The contractor shall provide accountability and ensure all records and documents generated during the period of this contract are made available to the government at all times. All information may be maintained electronically. All publications and forms will be available for contractor's use through the Holloman Publications Web Site. Any publications or forms that are required for the performance of this contract and are not available electronically are required to be maintained manually.

4.6.2 Freedom of Information ACT (FOIA) and Privacy Act (PA) (June 2017). The contractor shall comply with DoDM 5400.7, DOD Freedom of Information Act (FOIA) Program and AFI 33-332, Air Force Privacy and Civil Liberties Program. These regulations set policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding Personally Identifiable Information (PII) material.

4.6.3 Contractor Records. (June 2017) The contractor shall maintain all government records IAW AFMAN 33-363, Management of Records, paragraph 6.4., Contractor Support, in order to support the COR who is responsible for all lifecycle record management and all duties assigned to the organization's Record Professional (RP) (Tier-1 (T-1)). [AFI 33-360, Publications and Forms Management, Table 1.1 outlines description of the authorities for T-1.]

4.6.4 Antiterrorism (AT) Awareness Level I Training. This is for contractor employees with an area of performance within a Government controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within ten (10) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be maintained by the COR or sponsoring Antiterrorism Representative. AT level I Awareness Training is available at the following website: http://jki.jten.mil or if have received ID/CAC, training can be taken at Advanced Distributed Learning Service (ADLS) at https://golearn.adls.af.mil/kc/main/kc_frame.asp?bInWhatsNew=Ture [At ADLS: go to Course List, Total Force Awareness Training (TFAT), select *Force Protection (ZZ133079)]

4.7 ENVIRONMENTAL CONTROLS:

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