Draft PWS for PMEAS.doc

PROGRAM MANAGEMENT, ENGINEERING and ACQUISITION SUPPORT (PMEAS)

PERFORMANCE WORK STATEMENT (PWS)

February 2010 1.0

DESCRIPTION OF SERVICES/GENERAL INFORMATION

The objective of this contract is to acquire non-personal advisory and assistance services (A&AS) to provide program management, engineering and acquisition support to the United States Strategic Command (USSTRATCOM) mission area Program Managers (PM), Functional Managers (FM) and Resource Mangers (RM).

1.1 Background & Organization The contract support will cover program, functional, engineering, and resource management support services for entire acquisition life cycles for Information Technology (IT) systems and other USSTRACOM, Joint Force Component Commands, Air Force Material Command Electronic Systems Center, and other associated and supporting organizations.

1.2 Objectives & Scope

1.2.1 The contractor shall provide independent acquisition/program management, systems and program engineering support, and process management recommendations. Program management support shall be provided for all programs implementation and test plans, to include: business case development, return on investment analysis, independent verification and validation of current systems, and analysis of actual versus “to be” configurations. USSTRATCOM systems are undergoing multi-year modernization to both the infrastructure and operating programs while concurrently maintaining operational capabilities. The contractor shall provide program management support to ensure systems procured and developed are cost effective, interoperable, low risk, feasible, supportable, and satisfy each activity’s operational requirements. The contractor shall identify and recommend actions to minimize risk in support of USSTRATCOM. The contractor shall provide engineering support to assist in requirement development, assess risk based on requirements and provide overall engineering discipline to program processes.

1.2.2 In rendering support to the identified tasks, outputs may take the form of information, advice, opinions, alternatives, analyses, evaluations, processes to eliminate waste, standardize best practices, reduce cycle times and reduce the cost of doing business, or recommendations to complement the Government’s technical expertise in accomplishing its mission. The nature of this work will, at times, require the contractor to be capable of quick response to stringent deadlines. The contractor shall provide a work force possessing the skills, knowledge and training to satisfactorily perform the services required under this contract.

1.3 Contract Tasks

The contractor shall support all USSTRATCOM primary mission areas. Supported areas include, but not limited to: Integrated Strategic Planning and Analysis Network (ISPAN), Command, Control, Communications, Computers (C4), Command and Control (C2), Global Information Grid (GIG), Global Innovation & Strategy Center (GISC), and all associated Integrated Product Teams (IPT). The current IPTs are: Information Management (IM), Targeting, Missiles, Quality Review (QR), Analysis, Enterprise Data Base (EDB), Aircraft, Systems, Program Control, Functional Management Office, Plan & Analysis, Nuclear Planning and Execution System (NPES), C2 Applications, C2 Modernization, C2 Systems Integrations Lab (SIL), Missile Warning, C2 Ballistic Missile Defense (C2BMC), Command Center Support (CCS), Network Operations/Network Warfare Program (NETOPS), and Global Strike (GL). The contractor shall also support Distributive Command and Control Nodes (DC2N), USSTRATCOM/J8 Capability and Resource Integration Directorate, Global Sensor Integration Network (GSIN) and J32 Combatant Commander Initiative Fund (CCIF) Defense Enterprise Computing Center (DECC) deployment in support of ISPAN.

1.3.1 Program Management.

Program development, acquisition and management support shall be provided to any or all organizations identified above. The contractor shall also provide general PM support for current and future infrastructure program applications with respect to development, deployment, operations and sustainment.

1.3.1.1 The contractor shall support and advise Program Managers (PMs) ensuring that programs are in conformance with current DoD directives (i.e. 5000 and 8000 series) and the Milestone Decision Authority approved baseline as shown in the program’s Acquisition Program Baseline document.

1.3.1.2 The contractor shall provide support ensuring acquisition procedures are in compliance with DoD and Air Force Acquisition Regulations and Reform Initiatives, and provide PM assistance in managing hardware/software resources which support operations and maintenance programs.

1.3.1.3 The contractor shall assist the PM in providing independent analysis to support life-cycle planning and execution. This shall include evaluating software and hardware plans, designs, coding, testing delivered software, and quality assurance practices on Government and contractor maintenance and modernization efforts.

1.3.1.4 The contractor shall also monitor the software and hardware architectures developed by other DoD related contractors and advise the program manager if they meet the specifications of Network Centricity or other required directives.

1.3.1.5 The contractor shall support all program IPTs efforts in tracking progress for the modernization and maintenance programs, identifying requirements, developing management approaches for accomplishing each requirement, supporting special studies concerning those programs, and tracking compliance with schedules using USSTRATCOM's standard software programs (A003).

1.3.1.6 The contractor shall assist the PM in analyzing policy issues/guidance from The Under Secretary Defense for Acquisition, Technology and Logistics (USDAT&L) impacting USSTRATCOM programs.

1.3.1.7 The contractor shall support the coordination and integration of the IPTs, the USSTRATCOM Long Range Plan, and related Vision processes. As required, the contractor shall attend all relevant Command, Control, and Communications meetings, IPT meetings, and participate in studies on C2 program architectures (A003).

1.3.1.8 The contractor shall support PM efforts in preparing reports and/or briefings on research, findings, and recommendations to the IPTs, Functional Managers (FM), and senior USSTRATCOM, JFCC and ESCdecision-makers (A004). For semi-annual program reviews and joint program reviews, prepare procedures and formats for the IPTs to use and provide support in preparing and reviewing the presentations (A004). Support all PM efforts in developing IPT agendas and meeting minutes (A002).

1.3.1.9 The contractor shall support and facilitate the delivery of Government Furnished Information (GFI) to Vendors, government receipt of vendor deliverables, to include software and documentation, and control and accountability for classified material.

1.3.1.10 The contractor shall assist the PM in creating and maintaining activity-level schedules for complex hardware/software acquisition projects. The schedules shall show, as a minimum, major performance tasks, the baseline schedule, actual schedule, percentage complete, Change Request priorities for tasks in "ready for implementation" status, and interdependencies. The project Program Manager will establish the level of detail required for managing each product. Using the Integrated Master Schedule, the contractor shall prepare 90-day look ahead schedules for the Program Executive Office (PEO) in the monthly reports or as requested by the PEO or PM (A003). The contractor shall also support the USSTRATCOM, JFCC and ESC system progress/status reporting by, receiving, coordinating, tracking, and reviewing/analyzing issues and maintaining a user calendar. Contractor will also provide meeting agendas, minutes, and support as required (A002).

1.3.1.11 The contractor shall support the coordination of Program Management processes, procedures and requirements within the user community.

1.3.1.12 The contractor shall participate in acquisition strategy analysis and planning.

1.3.1.12.1 The contractor shall analyze competitive, dual source, production split, and other acquisition strategy methodologies and present advantages/ disadvantages.

1.3.1.12.2 The contractor shall assist in developing and documenting decision support systems and models.

1.3.1.12.3 The contractor shall assist in risk assessments.

1.3.1.12.4 The contractor shall assist in the development of evaluation factors, sub factors, and criteria.

1.3.1.12.5 The contractor shall assist in reviewing or proposing inputs to Requests for Proposal (RFP), including, but not limited to, Statements of Objective (SOO), Performance Work Statements (PWS), Sections L (Instructions, Conditions, and Notices to Offerors) and M (Evaluation Factors for Award), and other source selection related documents such as Acquisition Plans, Single Acquisition Management Plans (SAMP) and Commodity Acquisition Management Plans (CAMP).

1.3.1.12.6 The contractor shall assist in developing and structuring Contract Data Requirements Lists (CDRL).

1.3.1.12.7 The contractor shall assist in formulating, generating, reviewing, and finalizing Source Selection Plans, recommending revisions, improvements and way-ahead (A004).

1.3.1.13 The contractor shall assist the PM in maintaining a historical file of key documents that provide guidance and direction from national leadership, the Joint Staff, Missile Defense Agency, USSTRATCOM, other combatant commanders, and services.

1.3.1.14 The contractor shall provide primary support to the government for organization, execution, and documentation of user community management forums, including IPTs, working groups, O-6/Flag Officers, and Combatant Commander-level reviews (A002, A003).

1.3.1.15 The contractor shall support independent validation and verification analysis of new proposals and proposals supporting Software Change Requests (SCRs) for compliance with requirements stated in a SOW, PWS or SCR, technical adequacy, logistical supportability, meeting net-centricity and current DISA standards, and compatibility with the current systems architecture plan (A006).

1.3.1.16 The contractor shall provide facility research and consulting support for government directorate re-organization to include but not be limited to designing and submitting for approval floor plans (including hardware, software, phone and desk relocations) for USSTRATCOM new office layouts; requesting additional or relocation of current unique computer equipment; coordinating and administering changes to layouts as requested from branch, division, and the directorate levels; and representing the directorate and division in facilities meetings as required.

1.3.1.17 The contractor shall review and assist in the preparation of acquisition management related sections of acquisition program documentation to include, but not limited to Program Management Directives (PMD), Initial Capabilities Document (ICD), Capability Development Documents (CDD), Capability Production Documents (CPD), Combat Capability Documents (CCD), Program Management Documents, Program Objective Memoranda's, RFPs, Acquisition Strategy Plans, and Cost Analyses (A004, A005).

1.3.1.18 The contractor shall assist in reviewing contractor deliverables from a security perspective.

1.3.1.19 The contractor shall assist in the development of System Security Management Plans, Program Protection Plans, Security Risk Analyses, OPSEC Plans, Computer Certification and Accreditation, Security Vulnerability and Countermeasure Analyses, Security Concepts of Operations, and other system security related documents.

1.3.1.20 The contractor shall assist PMs in researching, collecting and analyzing data and preparing drafts of the ISPAN, C2 and C4 Infrastructure Program monthly activity reports (A003), quarterly acquisition summary reports, recurring OSD and Secretary of the Air Force (SAF) Reports and the semi-annual portfolio presentation as required by DoD and Air Force (A005). The contractor shall support USSTRATCOM in gathering data, researching, and preparation of other mission related and public topics.

1.3.2 Financial Management

1.3.2.1 The contractor shall support PM/FM/RMs in monitoring the status of funds for the current fiscal year (FY) and support PM efforts in developing financial plans and Program Objective Memorandums (POM) inputs for following FYs.

1.3.2.2 The contractor shall prepare modification requests when adjustments to the budget are required, provide comments/recommendations for handling unfunded requirements, and prepare financial analyses documentation on impact of funding cuts, initiatives, and disconnects as well as provide direct support for DoD directed financial reports (A005).

1.3.2.3 The contractor shall assist in providing updated budget estimates in support of the modernization programs that include revisions to the original baseline (A005).

1.3.2.4 The contractor shall provide all the services found in a comptroller shop to include planning, programming, budgeting, executing (PPBE) and tracking data, cost estimating, financial analysis and financial reporting.

1.3.2.5 The contractor shall maintain proficiency with fiscal and appropriations laws.

1.3.2.6 The contractor shall assist analysts in financial activities, and support specific tasks associated with and including Earned Value Management support.

1.3.2.7 The contractor shall assist in reviewing or proposing inputs to Requests for Proposal (RFP), including, but not limited to, Statements of Objective (SOO), Performance Work Statements (PWS), Sections L (Instructions, Conditions, and Notices to Offerors) and M (Evaluation Factors for Award), and other source selection related documents such as Acquisition Plans, Single Acquisition Management Plans (SAMP) and Commodity Acquisition Management Plans (CAMP).

1.3.3 Business Process Management

1.3.3.1 The contractor shall provide inputs for management processes and metrics, manage and process requirements, validate and verify technical proposals and recommended actions, develop and maintain monthly metrics to show the cost, schedule, and performance of high-risk projects and review and provide comments on enterprise level processes and charters (A003).

1.3.3.2 The contractor shall analyze metrics and other pertinent data by IPTs for cost, schedule, and performance risks.

1.3.3.3 The contractor shall analyze all risks by degree of severity and impact on the specific project and also on other projects that have dependency relationships with the prime project.

1.3.3.4 The contractor shall facilitate risk tracking and documentation in the enterprise risk management tool.

1.3.3.5 The contractor shall support USSTRATCOM, JFCC and ESC modernization support in Business Process Reengineering of USSTRATCOM modernization and maintenance programs. This support shall consist of providing inputs into the definition of the scope of the effort and preparing decision papers and briefings (A003).

1.3.3.6 The contractor shall provide PM support in contract strategy and requirements support, gathering and documenting requirements for future contract strategies and research options for contract strategies.

1.3.3.7 The contractor shall ensure that USSTRATCOM is receiving product deliverables to meet mission requirements from existing contracts an independent assessment of other contractors, processes and standards for deliverables is required.

1.3.3.8 The contractor shall support/provide independent assessment and evaluation of programs, capabilities, concepts, and deliverables as well as provide technology forecasting in order to identify and apply potentially relevant available and emerging technologies that foster innovative approaches.

1.3.3.9 The contractor shall support the PM in Hardware/Software quality control by, evaluating programs regarding development, maintenance, testing, and quality assurance.

1.3.3.10 The contractor shall support IPTs in Functional Acceptance Tests (FAT) and/or Operational Acceptance Testing by reviewing test plans, executed tests, and provides analysis reports on testing results as required by the Government.

1.3.3.11 The contractor shall attend all programmatic meetings, researching and presenting independent analysis with recommendations for proposed hardware and/or software solutions, and attend vendor meetings to review program status and recommend revisions to the programs as necessary.

1.3.3.12 The contractor shall provide support, in the form of requirements’ definitions, performance assessments, etc., to infrastructure managers.

1.3.3.13. The contractor shall participate in Technical Interchange Meetings (TIMs), Program Management Reviews (PMRs), Critical Design Reviews (CDRs), Test Readiness Reviews (TRRs), etc. with other contractors and government agencies and provide verbal and written assessments of such proceedings as required.

1.3.3.14 The contractor shall assist in the development of System Security Management Plans, Program Protection Plans, Security Risk Analyses, OPSEC Plans, Computer Certification and Accreditation, Security Vulnerability and Countermeasure Analyses, Security Concepts of Operations, and other system security related documents.

1.3.3.15 The contractor shall assist PMs in researching, collecting and analyzing data and preparing drafts of the ISPAN, C2 and C4 Infrastructure Program monthly activity reports (A003), quarterly acquisition summary reports, recurring OSD and Secretary of the Air Force (SAF) Reports and the semi-annual portfolio presentation as required by DoD and Air Force (A005). The contractor shall support USSTRATCOM in gathering data, researching, and preparation of other mission related and public topics.

1.3.4 System Engineering

1.3.4.1 The contractor shall perform system analysis and develop system specifications. Provide technical reviews of design and development specifications of software applications and systems and other engineering artifacts (e.g., operational, systems and technical architectures as specified in the DOD Architecture Framework (DODAF)) and develop or maintain those artifacts as required in systems engineering process. (CDRL A003)

1.3.4.2 The contractor shall support the certification, maintenance, and testing of software applications as well as the integration of complex software systems. Provide comments, recommendations, status, etc. as necessary and appropriate. (CDRL A003, A004)

1.3.4.3 The contractor shall support the delivery of software, its installation, configuration and testing; problem resolution and maintenance. This encompasses all procedures and timelines necessary to achieve approval to test and promote new or updated software to production following processes stipulated by the IPTs, security and configuration management processes used within USSTRATCOM and other places deployed. (CDRL A003)

1.3.4.4 The contractor shall ensure compliance with applicable standards, participate in development of new standards, and help improve existing standards. (For example: IAW USSTRATCOM and ISPAN Systems Engineering Management Plans, STRATCOM Technical Profile).

1.3.4.5 The contractor shall assess technical and architectural changes for impact to IPT-specific software and/or other command-level systems. Identify operational, technical and architectural impacts on the enterprise as a result of changes to IPT-specific software (e.g., insertion of new or previously unapproved technologies). Provide comments and recommendations as necessary.

1.3.4.6 The contractor shall assess items such as processes, products, contractor-developed solutions, baseline changes, Remedy Change Requests, etc. Provide comments /recommendations as necessary.

1.3.4.7 The contractor shall provide systems engineering support papers, prototypes, models and simulations, or other products as requested by the government. (CDRL A003)

1.3.4.8 The contractor shall support the analysis and reporting of Earned Value Management (EVM). Support development of program documents (e.g., Cost Analysis Requirements Document (CARD), C4I Support Plan (C4ISP)), as requested by the Program Office. (CDRL A003)

1.3.4.9 The contractor shall support development of program documents (e.g., Cost Analysis Requirements Document (CARD), C4I Support Plan (C4ISP), Information Assurance Strategy (IAS), Technology Readiness Assessment (TRA), Capability Description Document (CDD), Capability Production Document (CPD), and other documents as specified in the Joint Capabilities Integration Development System (JCIDS)), as requested by the government.

1.3.4.10 The contractor shall use approved USSTRATCOM and 850 ELSG processes (e.g., Systems Engineering Plan (SEP)). Participate in and provide support (e.g., prepare briefing or written material) for program management and technical reviews. Support the Program Chief Engineer, Group Chief Engineer, Wing Engineer, and Command Chief Engineer, as requested through the program office. (CDRL A003, A005)

1.3.4.11 The contractor shall possess knowledge of acquisition reforms (e.g., DoD 5000, CJCSI 6212), DoD and USSTRATCOM initiatives (e.g., Global Information Grid (GIG), Net-Centric Operations Warfare (NCOW), Net Centric Enterprise Services (NCES), Command and Control Modernization (C2Mod), Joint Integrative Analysis and Planning Capability (JIAPC), Command and Control Battle Management and Communications (C2BMC), ISPAN), and technologies (e.g., web services architectures).

1.3.4.12 The contractor shall provide direct support to the ISPAN Test and Enterprise System Branch, working with the PM, FM and Chief Engineer. Provide EDB cutover support for the IPT and support the Security Technical Implementation Guide (STIG) process for placing new deliveries into production.

1.3.4.13 The contractor shall understand and develop POAMs required in support of information assurance or security necessities. (CDRL A003, A004)

1.3.4.14 The contractor shall manage the fact finding, analysis, and development of hypothesis, conclusions, production of final reports and presentations. Requires expert knowledge of database practices, and USSTRATCOM ISPAN database organization, operations, and objectives. Requires training in application security and software analytical tools used by the IPT these tools include Application Security AppDetective Pro, Application Security DBProtect, Fortify Source Code Analyzer, Fortify 360 Server, Fortify Real-Time Analyzer, IBM/Rational AppScan. (CDRL A003, A004, A005)

1.3.4.15 The contractor shall support of the Information Assurance and Testing. Conduct tests of IA safeguards and integration of ISPAN systems IAW established test plans, STIGs and IA Controls. IA support must be able to identify areas of IA weakness within the ISPAN programs and assist in providing solutions and document IA results with Plan of Action and Milestones (POAMs). IA staff must ensure the design of hardware, operating systems, and software applications adequately address IA security requirements for the Computing Environment (CE) to include testing IA mitigations. This work requires the establishment and sustainment of information security assurance processes that satisfy complex system-wide requirements based upon DoDD 8500.1 Information Assurance, DoDI 8500.2 Information Assurance Implementation, DoDD 8520.1 Protection of SCI, DoDI 8510.01 Information Assurance Certification and Accreditation Process (DIACAP), DoD 8570.01M Information Assurance Workforce Improvement Program, and DoDI 8580.1 Information Assurance in the Defense Acquisition Process used for the analysis of user, policy, regulatory, and resource demands. These tasks require the development and production of DIACAP documentation for ISPAN secret, and Top Secret networks. IA recommendations shall be provided based on evaluation and review of engineering proposals to ensure compliance with mandated IA requirements. These positions provide supports in the development and implementation of doctrine and policies including: CJCSI 6510.01E IA and Computer Network Defense (CND); DCID 6/3 Protecting Sensitive Compartmented Information Within Information Systems; CNSSP-22 Information Assurance Risk Management Policy for National Security Systems, and CNSSP-6 National Policy on Certification and Accreditation of National Security Systems. (CDRL A003, A004)

1.3.4.16 The contractor shall assist in reviewing or proposing inputs to Requests for Proposal (RFP), including, but not limited to, Statements of Objective (SOO), Performance Work Statements (PWS), Sections L (Instructions, Conditions, and Notices to Offerors) and M (Evaluation Factors for Award), and other source selection related documents such as Acquisition Plans, Single Acquisition Management Plans (SAMP) and Commodity Acquisition Management Plans (CAMP).

1.3.4.17 The contractor shall integrate user community requirements, desired capabilities and characteristics to support injection into the requirements/capabilities generation and planning and programming processes.

1.3.4.18 The contractor shall review associated documentation and software for compliance with configuration management procedures, testing policies, and design as stated in current directives.

1.3.4.19 The contractor shall provide analyses of interface requirements for ISPAN, C2 and C4 Infrastructure applications based on recommendations from the modernization efforts generated by the DoD Transformational Study or re-base lining efforts.

1.3.4.20 The contractor shall provide full spectrum support for the ISPAN program including: development of test plans and test reports, assisting and coordinating ISPAN test events with interested parties (program office, contractor, user, AFOTEC, external agencies, etc), collecting and maintaining test data, providing assistance in the analysis of system requirements, and advising the program office on test related budget matters (A003).

1.3.4.21 The contractor shall support Enterprise-wide projects, DoD transformation efforts, and IPTs by assisting in the development of management decision papers and briefings (A004), technical meeting agendas and minutes (A002), and program reviews (A004).

1.3.4.22 The contractor shall assist in the security evaluation of program information and hardware throughout the program life cycle (to include studies, analyses, plans, procedures, production, test plans/results, transportation, technology, and storage of end items).

1.3.4.23 The contractor shall assist in the development of System Security Management Plans, Program Protection Plans, Security Risk Analyses, OPSEC Plans, Computer Certification and Accreditation, Security Vulnerability and Countermeasure Analyses, Security Concepts of Operations, and other system security related documents.

1.3.4.24 The contractor shall assist PMs in researching, collecting and analyzing data and preparing drafts of the ISPAN, C2 and C4 Infrastructure Program monthly activity reports (A003), quarterly acquisition summary reports, recurring OSD and Secretary of the Air Force (SAF) Reports and the semi-annual portfolio presentation as required by DoD and Air Force (A005). The contractor shall support USSTRATCOM in gathering data, researching, and preparation of other mission related and public topics.

1.4 Contract Data Deliverables

A001 – Non-Disclosure Statements

A002 – Agendas/Meeting Minutes/Trip Reports

A003 – Activity/Project Schedules/Reports

A004 - Decision Papers/Briefings/Program Reviews

A005 – Financial Management/Acquisition Reports & Plans

A006 – Independent Assessment & Evaluation of Concepts

1.5 Place of Performance.

The primary place of performance is USSTRATCOM, on Offutt Air Force Base, Nebraska. Alternate / additional locations may also be required as determined by the government to meet mission requirements.

1.6 Training.

Contractor personnel are required to possess the skills necessary to support their company’s minimum requirements of the labor category under which they are performing. Training necessary to meet minimum requirements will not be paid for by the Government or charged by contractors. The contractor shall complete the mandatory USSTRATCOM and ESC on-line training as it applies to contractors.

1.6.1 Other Government Provided Training: The contractor’s employees may participate in other Government provided training, on a non-discriminatory basis as among contractors, under the following circumstances:

1.6.1.2 The contractor employees’ participation is on a space-available basis,

1.6.1.3 The contractor employees’ participation does not negatively impact performance of this contract.

1.6.1.4 The Government incurs no additional cost in providing the training due to the contractor employees’ participation.

1.7 Security Requirements

USSTRATCOM data is considered sensitive, and the background of the contractor's assigned personnel shall be such that "TOP SECRET" clearance eligibility can be demonstrated at time of contract award. Individuals may also require access to Sensitive Compartmented Information (SCI). The contractor shall be liable for any unauthorized disclosure by contractor personnel of sensitive data obtained from any Government source. At the Government's discretion, any violation of security may result in immediate termination of the contract. The Government has the right to conduct no-notice inspections of the contractor's work area at any time. The contractor is responsible for safeguarding all Government property and securing any classified information. When classified information is no longer being used the contractor shall ensure information is properly secured. The Contract Security Classification Specification (DD Form 254) will encompass all security requirements.

1.8 Travel Requirements

Travel may be necessary in order to perform the duties as outlined in above tasks and will not be accomplished without prior governmental approval. The contractor shall be responsible for making arrangements for all airfare, car rental, lodging, and subsistence required for individual trips. Travel request will be coordinated and approved through the government, prior to travel. Upon completion of travel, contractor personnel shall provide detailed trip report to the government (A002). Travel will be conducted on a cost reimbursable basis IAW the JFTR.

1.9 Performance of Services during Crisis Declared by the President of the United States, the Secretary of Defense, or Overseas Combatant Commander.

The performance of these services is not considered mission essential during time of crisis. Should a crisis be declared, the Contracting Officer (CO) will verbally advise the contractor of the revised requirements, followed by written direction.

1.10 Organizational Conflict of Interest (OCI).

Prior to starting work under this contract, each contractor employee shall be required to sign a Non-Disclosure Statement (A001).

2.0 Services Summary.

The contractor’s performance will be assessed quarterly by a process that measures success toward achieving defined performance objectives within the performance thresholds in the below Service Summary (SS):

1.2.2

Provides qualified personnel within 20 days of Gov’t request 95% of the time and within 30 days 100% of the time.

1.2

1.3 Contractor receives no more than five (5) valid customer complaints per year. Customer complaints are resolved within 10 business days 100% of the time.

3.0 Government Furnished Equipment (GFE) / Government Furnished Information (GFI).

The Government shall provide all equipment needed to accomplish the tasks in this PWS. This includes access to the Command Management System Local Area Networks and its standard suite of software. Equipment also includes: computers, printers, copiers, projectors, and general office administrative items, i.e., paper, transparencies, staples, etc. No specific GFI shall be provided. The contractor shall have access to technical manuals and literature available at USSTRATCOM in which a “need to know” exists.

4.0 Appendix: N/A

PMAES Performance Work Statement