Attch_8_Labor_Cat_Description.docx

COM-F IDIQ Labor Category Labor Descriptions

Version 1.0

Communications, Operations, & Maintenance Functions (COM-F) III

Procuring Office: 763d Specialized Contracting Squadron (763 SCONS)

Requiring Office: HQ AMC Directorate of Operations and Training Division (A6I)

203 West Losey Street Room 3610 Scott Air Force Base, IL 62225

Project Management Office: 375th Communication Support Squadron (CSPTS) 859 Buchannan Street Scott Air Force Base, IL 62225

02 Jan 2019

ATTACHMENT 8

LABOR CATEGORY DESCRIPTIONS

Communication Operations & Maintenance Function (COM-F) III

FA445218R0037

This attachment is in support of Communications Operation and Maintenance Function (COM-F III) IDIQ solicitation FA4452-18-R-0037.

BACKGROUND:

Labor categories are further subdivided by knowledge/skill level. Definitions of these knowledge/skill levels are as follows:

· JUNIOR: Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.

· JOURNEYMAN: Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

· SENIOR: Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

INDIVIDUAL LABOR CATEGORIES

Program Manager

Junior Program Manager

Journeyman Program Manager

Senior Program Manager

Functional Description

Serves as the contractor’s single contract manager and shall be the contractor’s authorized interface with the Government Contracting Officer (CO), Government management personnel and customer agency representatives. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purposes, and goals of the organization to subordinates. The Program Manager is responsible for overall contract performance.

Project Manager

Junior Project Manager

Journeyman Project Manager

Senior Project Manager

Functional Description

Serves as the project manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer (CO), the task order-level TMs, Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and insuring that the technical solutions and schedules in the task order are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems.

Help Desk Manager

Junior Help Desk Manager

Journeyman Help Desk Manager

Senior Help Desk Manager

Functional Description

Provides daily supervision and direction to staff who are responsible for telephone support to end users on a variety of issues. Documents, tracks, and monitors the problem to ensure a timely resolution. Responds to telephone calls and email requests for technical support.

Help Desk Specialist

Junior Help Desk Specialist

Journeyman Help Desk Specialist

Senior Help Desk Specialist

Functional Description

Provides telephone support to end users on a variety of issues. Documents, tracks, and monitors the problem to ensure a timely resolution. Responds to telephone calls and email requests for technical support.

System Administrator

System Administrator

Junior System Administrator

Journeyman System Administrator

Senior System Administrator

Functional Description

Manages the daily activities of configuration and operation of business systems which may be mainframe, mini, or client/server based. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provides system configuration change and upgrade recommendations. Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment. Provides assistance to users in accessing and using business systems.

System Engineer

Junior System Engineer Specialist

Journeyman System Engineer Specialist

Senior System Engineer Specialist

Functional Description

Applies a comprehensive set of systems engineering principles and disciplines and supporting servers. Installs and configures the servers and client software upgrades, as well as provide network monitoring and firewall configuration. Provides engineering support, tests, administers, and troubleshoots mail server. Develops engineering assessments of different configurations, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations

Network Administrator

Junior Network Administrator

Journeyman Network Administrator

Senior Network Administrator

Functional Description

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. Monitor and test Web site performance to ensure Web sites operate correctly without interruption. Assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. Administer network security measures.

Network Management Specialist

Junior Network Management Specialist

Journeyman Network Management Specialist

Senior Network Management Specialist

Functional Description

Provides assistance in all aspects of network management from network design through implementation and the maintenance of upgrading existing networks. Analyzes, designs, specifies, documents and implements communication system requirements to support the distributed functionality of a software engineering environment. Maintains a broad knowledge of network communications and local area network/wide area network (LAN/WAN) operations.

Network Engineer

Junior Network Engineer

Journeyman Network Engineer

Senior Network Engineer

Functional Description

Collects and implements Network information requirements using analysis in the development of enterprise-wide or large-scale networking infrastructure, local area network (LAN), virtual private network (VPN) and wide area network (WAN). Implements architecture to include the software, hardware and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures these Network systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standard Organization ( ISO reference models, and profiles of standards – such as Institute of Electrical and Electronics Engineers (IEEE) Operating Systems Environment (OSE) reference model - as they apply to the implementation and specification of IM solution of the network layers, across the Architectural Publication Index ( API), and the external environment/software application. Ensures that the network/transport layers of the common operating environment are compliant. Evaluates problems in network usage, organization and planning and develops appropriate corrective action. Works with internal team, the customer, and vendors to define, analyze, and provide solutions for the customer’s voice, data, and image communications requirements. Uses design tools to evaluate projected network usage and produce media, technical and cost solutions for multiple networks. Selects and configures hardware and software for multiple-site networks, plans, designs, and implements network management systems to monitor, diagnose, control, and measure performance of communications networks that impact multiple sites. Uses and recommends changes to network administration systems to ensure accurate network inventory and timely implementation.

FA4452-18-R-0037

COM-F III IDIQ

Attachment 8

Database Administrator

Junior Database Administrator

Journeyman Database Administrator

Senior Database Administrator

Functional Description

Under general direction, implements, monitors, and reorganizes databases, codes, tests, implements, and maintains database architectures. Executes utility requirements such as reorganization, back-up and recovery. Analyzes and resolves database system production problems. Analyzes user requirements and statistics, and participates in database design and performance evaluation reviews. Advises systems engineers on database coding issues and involved in the data modeling process.

Database Management Specialist

Junior Database Management Specialist

Journeyman Database Management Specialist

Senior Database Management Specialist

Functional Description

Provides highly technical expertise in the use of Database Management System DBMS. Evaluates and recommends available DBMS products to support validated user requirements. Defines file organization, indexing methods and security procedures for specific user applications.

Database Engineer

Junior Database Engineer

Journeyman Database Engineer

Senior Database Engineer

Functional Description

Responsible for keeping database available, secure and stable. Constantly test the data that is coming from the database to ensure it is not corrupted. Most databases require constant updates to keep up ever-changing computer technologies. Integrate new products and software packages into the system, and seeing that the data produced is accurate.

Systems Operator

Junior Systems Operator

Journeyman Systems Operator

Senior Database Systems Operator

Functional Description

Monitors and supports computer processing. Coordinates input, output and file media. Distributes output and controls computer operation which may be mainframe, mini, or client/server based.

Configuration Management Specialist

Junior Configuration Management Specialist

Journeyman Configuration Management Specialist

Senior Configuration Management Specialist

Functional Description

Responsible for configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identifies and maintains the original configuration of requirements documentation, design documentation, software and related documentation. Responsible for configuration change control. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks problems and changes in product documents and software, reports changes and current configuration. Responsible for configuration audits. Supports audits to verify that requirements of all baselines have been met by the as-built software. Supports software quality assurance process audits.

Hardware / Software Installation Technician

Junior Hardware / Software Installation Technician

Journeyman Hardware / Software Installation Technician

Senior Hardware / Software Installation Technician

Functional Description

Monitors, operates and maintains hardware, and software, for a computing platform. Organizes hardware installations. Assesses and documents current site network configuration and user requirements. Maintains disaster recovery procedures for hardware and resident software, and related network communications equipment. Designs and optimizes network topologies. Analyzes and develops new hardware requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation technical design packages. Develops hardware installation schedules. Mobilizes installation team. Leads preparation of drawings documenting configuration changes, site installation, and test reports. Coordinates post installation operations and maintenance support. Performs system backup and recovery activities. Audits the hardware/software inventory to ensure integrity as well as licensing compliance. Updates and maintains site administration manual documentation. Provide user orientation on hardware and software operations.

Network Installation Technician

Junior Network Installation Technician

Journeyman Network Installation Technician

Senior Equipment Network Installation Technician

Functional Description

Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Follows engineering plans and site installation Technical Design Packages. Develops installation schedules. Works with network installation team. Prepares drawing and documenting configuration changes at each site. Prepares site installation and test reports.

Communication Network Manager

Junior Communication Network Manager

Journeyman Communication Network Manager

Senior Communication Network Manager

Functional Description

Evaluates communication hardware and software, troubleshoots local area network/ wide area network (LAN/ WAN) and other network related problems, and provides technical expertise for performance and configuration of networks. Performs general local area network/wide area network (LAN/ WAN) administration, provides technical leadership in the integration and test of complex large-scale computer integrated networks. Schedules conversions and cutovers. Oversees network control center and maintenance of systems. Coordinates with all responsible users and sites.

Communication Specialist

Junior Communication Specialist

Journeyman Communication Specialist

Senior Communication Specialist

Functional Description

Analyzes network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes and throughput) and recommends procurement, removals and modifications to network components. Designs and optimizes network topologies and site configurations. Plans installations, transitions and cut-overs of network components and capabilities. Coordinates requirements with users and suppliers.

Document Specialist

Junior Document Specialist

Journeyman Document Specialist

Senior Document Specialist

Functional Description

Gathers, analyzes and composes technical information. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used by technical and nontechnical personnel.

Technical Writer

Junior Technical Writer

Journeyman Technical Writer

Senior Technical Writer

Functional Description

Develops, writes and edits material for reports, manuals, briefs, instructions books, catalogs and related technical and administrative publications. Assists in collecting and organizing information required for preparation of user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents.

Administrative Support and Graphics Specialist

Junior Administrative Support and Graphics Specialist

Journeyman Administrative Support and Graphics Specialist

Senior Administrative Support and Graphics Specialist

Functional Description

Directly supports Program Manager or Project Manager by maintaining personnel and other files; prepares correspondence, schedules and coordinates travel. Assists in the preparation of presentation graphics and supports the development of contract deliverables and reports by developing and updating graphic presentations to improve the quality and enhance the usability of these documents. Responsible for integrating the graphics generated with automated tools and the deliverable documents.

Computer Security Systems Specialist

Junior Computer Security Systems Specialist

Journeyman Computer Security Systems Specialist

Senior Computer Security Systems Specialist

Functional Description

Analyzes and defines security requirements for multi-level security (MLS) issues. Designs, develops, engineers and implements solutions to MLS requirements. Gathers and organizes technical information about an organization's mission goals and needs, existing security products and ongoing programs in the MLS arena. Performs risk analyses, which also includes risk assessment. Knowledgeable of Security/Information Assurance (IA) products such as private key infrastructure (PKI,) virtual private network (VPN), firewalls, and intrusion detection systems. Analyzes and recommends resolution of security/IA problems on the basis of knowledge of the major IA products and services, an understanding of their limitations, and knowledge of the IA disciplines.