ACAS_Estimated_Workload.xlsx
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- FA4452-17-R-0003
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ACAS workload data
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ACAS
The following are estimates and may increase or decrease due to operational and other factors.
| Categories: | Quantity/Frequency: | Notes: | |
| Releases (MAJOR) | 1/year | Documented release or patch that requires significant effort and experties i.e. database conversions, OS/Database engine upgrades, major infrastructure upgrades, no service interruption, significant DIACAP review. Often requires travel. Please estimate the projected number of releases per year. Programs may differentiate releases, examples being major, minor, etc. Normally requires testing, engineering, fielding. | |
| Releases (Minor) | 3/year | Focused release, may involve a web kit, utility change, COTS updates, Patches, etc. May require a concerted effort, Travel unlikely. Requires Testing | |
| Configuration or small updates | 12/year | Minor out of cycle code changes, hot fixes normally replacement of a few .DLL files, SQL or Web packages. Requires testing. | |
| Requirements Specification Agreements | 3/year | Estimate and coordination on release content, milestones, risks, etc, involving estimates for engineering, testing, and fielding. | |
| Testing Events. | 16/year (not including TCNO) | Number of tested requests Per/100 e.g Baseline Changes Request, Software Problem Reports, Documentation Changes Requests, Interface Change Request. | |
| TCNO /IAVA/ Security Patches | 16/year | COTS / GOTS / IOS / Hardware security updates. Requiring testing Events | |
| Technical Refreshes | 1/year | Upgrade/change out of system Hardware/OS/utilitities to include servers and appliances. Can occur in conjunction with other activiites such as releases. Multiple fielding events can occur in the same time frame. | |
| Training Classes | None | Training classes may be regularly schedule, tied to a release, or dictated by operation need. Programs may want to note the number of TDY's necessary. | |
| Training Material | None | This may include user manuals or CBTs and may be regularly schedule, tied to a release, or dictated by operation need.. | |
| Level III Technical Support requests | Operational support 24/7 - Daily work load. | ||
| 7 touble tickets / month | Includes trouble tickets, assistance requests, troublshooting, and overall problem coordination with Level I and II help desks and Level III developer, etc. (12) per month normally for operational issues that could not be resolved by Level 2 Technical helpdesk. May be after normal duty hours and require on-site support. Can apply to non-production environments to key events such as testing or training. | ||
| CCBs | 70 CCB / year and other CCB type documentations | Configuration Control Board Items - These items include release go/no go decisions, configuration changes to hardware/GOTS/COTS, OS, patches, etc. for implementation in government configuration controlled environments e.g. Production, testing , prototyping. | |
| Engineering Request | Works 5-10 request / year | This would be a request to engineer solutions to introduce new technology, functionality, or system enhancement resulting in a white paper or technical proposal. | |
| Other Projects/Activities | Documentation for C&A (RMF) submissions for ACAS applications - to justify operations on DoD networks and as required per PM tasking. | Projects outside releases and tech refreshes. Normally requires some form of a paper/proposals, testing , diagrams, fielding , installation plans, and other supporting documents. | |
| Support Documentation | Review and document changes to 12 to 15 documents of this type per year | Includes agreements and documents such as IDD, MOA, MOU, SLA, Project support, interface agreements, etc. | |
| System Documentation | Completes documents for these purposed appox 12-15 time a year | Includes ISPs, architecture, topology, connectivity, network, facility, diagrams and related documents. | |
| Fielding Documentation | 3 / year | TCNO, Major and Minor Releases, RSA, Test Cases |
| Server counts and locations can be located in the Asset Management Folder. * |
| Software / hardware baselines can be found in the Configuration Management folder.* |
| * Note: Server counts, locations, and software versions may change. |
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File details come from the government source that posted it. Updated .