QuestionsandAnswers29Feb08.xls
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Sheet1
| 13-Feb-08 | |||
| Reference | Questions | Gov Response | |
| PWS Questions | |||
| 1 | Reference: Section: General | Are there any CDRLs identified on this contract (above and beyond the called out “reports”)? | There are no CDRL's |
| 2 | Reference: General Section: | Will the government release the existing FTE levels and labor categories for all contracts and MEO supporting the efforts being consolidated in this contract? Request, if granted, should include the workload data for other locations (which may affect personnel needed to support the travel requirements specified in Appendix 8). | No additional information will be provided beyond what is provided in the RFP and the estimates provided in previous FedBizOpps postings |
| 3 | Reference: Section: General | Will the service provider control the Remedy server and configuration? | Yes |
| 4 | PWS Section 1.3, page C1-2. The PWS says “…the Service Provider shall only be responsible to maintain the operational systems identified in “Programs/Systems Services Matrix” and that “Operational systems do not include test or development equipment or enclaves.” | a. Is the service provider responsible for maintaining the operational C2 Enclave? | No |
| 5 | b. Are there any other O&M providers working on the systems covered in this PWS? Though “test equipment” is excluded, it must be maintained in parallel configuration with operational servers, thus requiring coordination of effort. With whom will we coordinate? | A list of POCs and appropriate units will be provided upon contract award | |
| 6 | Section C-1, Page C1-3, Paragraph 1.4.1. Inventory Control | Appendix 3, System Specific Equipment Inventory, which lists only inventory at Scott AFB or in the local area is qualified in this paragraph as subject to change. Is any of the equipment to be inventoried located at locations other than those identified, and if so, will a list be provided? | No, only at Scott AFB and DECC St Louis |
| 7 | PWS Section 1.4.1, page C1-3. | The PWS says that the provider receives and disposes of assets. Does the Government provide government vehicles to the service provider as required to pickup and deliver assets from and to supply/DRMO functions, does the Government pick up and deliver the assets from/to the service provider, or is the service provider required to pick up and deliver assets in non-Government vehicles? | Called vehicle maintenance, as long as they have a valid government driver's license and their VCO approves they can use a government vehicle. Added into 1.4.1: "Vehicles will be available through vehicle dispatch for use by the Service Provider to dispose of hardware assets provided that Service Provider personnel have a valid government driver’s license and permission through the unite Vehicle Control Officer. The Service Provider shall have personnel with valid government driver’s licenses." |
| 8 | Section: C Page: 1-3 Paragraph: 1.4.2 | Is it your intent to consolidate the existing CMLs of the various systems? | Yes |
| 9 | PWS Section 1.5.2.1, page C1-5; Appendix 6; and Appendix 7. | The PWS says that the Service Provider shall perform Level I/II repairs on software and hardware not supported by an existing warranty, support agreement or contracts listed in Appendix 6. We need to have some understanding of the level of support provided under those contracts in order to know what the Service Provider is responsible for in areas where Appendices 6 and 7 overlap. For example, Appendix 6 includes GDSS2 system administration at Scott AFB as an AMC 805 CSPTS responsibility, whereas Appendix 7 Section 1.5.2 says that the Service Provider is responsible for GDSS system administration. What do those contractors in Appendix 6 provide? | PWS takes precedence over App 6. App 6 provides a listing of current agreements, some of will change upon contract award. The information provided in the PWS is the best estimate at this time. |
| 10 | Reference: Section: C Page: 1-5 & 6 Paragraph: 1.5.3; 4.7, Appendix 7 | Will the government provide the performance standards of the SLAs, MOAs, POUs or is the Service Provider only required to meet the overall performance standards as stated in the PWS? | See App 6 |
| 11 | Section C-1, Page C1-5, Paragraph 1.5.2.3. Preventative Maintenance – and – Appendix 7 | : Paragraph 1.5.2.3. describes preventative maintenance as the employment of “effective and innovative preventative maintenance practices to allow for identification and mitigation of potential network issues that may cause system failure or downtime. Preventative maintenance consists of, but, is not limited to; defragging hard drives, maintaining a clean server and server area within Service Provider’s control, and checking for both visual and audible alarms and signals.” Appendix 7 defines preventative maintenance as” Conduct physical preventive maintenance (remove dust/debris, cabinet/hardware security, etc.” Which definition of “preventative maintenance” is correct? | Both are correct and not all inclusive |
| 12 | Appendix 7 & PWS Para 1.5.1.2, Network Access “ Network device administration (router/switches)” | Please clarify what routers and switches exist at this time. | An inventory will be done IAW the PWS. See examples of current equipment provided in App 3 |
| 13 | PWS, Para 1.5.2 | What is meant by “install…servers”? | Requirement is clear and no further response required |
| 14 | Also what is delineation between 375th SAs and the selected vendor for maintaining servers or Level III support? | Level III not included in this requirement and SA support will depend on the system. Refer to App 7 | |
| 15 | PWS, Para 1.5.2.1 “The Service Provider SHALL perform Level I and II support on software and hardware not supported by an existing warranty, support agreement or contract.” | Please identify those hardware and software that are not under warranty or contract at this time? | It will be provided upon contract award |
| 16 | Section C-1, Page C1-5, Paragraph 1.5.2.3. Preventative Maintenance – and – Appendix 7 | : Paragraph 1.5.2.3. describes preventative maintenance as the employment of “effective and innovative preventative maintenance practices to allow for identification and mitigation of potential network issues that may cause system failure or downtime. Preventative maintenance consists of, but, is not limited to; defragging hard drives, maintaining a clean server and server area within Service Provider’s control, and checking for both visual and audible alarms and signals.” Appendix 7 defines preventative maintenance as” Conduct physical preventive maintenance (remove dust/debris, cabinet/hardware security, etc.” Which definition of “preventative maintenance” is correct? | Both are correct and not all inclusive |
| 17 | PWS Para 1.6, C1-6 & Appendix 7 | What is the rationale for the reduction in help desk support in this final PWS and how does this impact the technical help desk requirements within this effort? There is an apparent discrepancy between what para 1.6 states and Appendix 7. | The PWS did not fully capture the full functional helpdesk requirements. However, the scope is the same, but the depth of support has been reduced. |
| 18 | 1.6 Perf Threshold 1st Line | Recommend removing Performance Objective | 1.6 Perf Threshold 1st Line |
| 19 | PWS 1.6 Help Desk | Does the government have formal SLAs with their current providers? Is it the government’s intent to provide the contents of those agreements to vendors? | Yes, see App 6 |
| 20 | PWS 1.6.1 Help Desk | Please provide the raw data on the number of customer requests by system per month related to:: | See App 1 |
| 1. Password Resets | |||
| 2. New account creation | |||
| 3. New account features | |||
| 4. Accessing accounts | |||
| 5. Identifying technical interface and system level issues | |||
| 6. Other requests/miscellaneous | |||
| 21 | PWS 1.6 Help Desk | Please provide total service desk call statistics for the previous one year period. | See App 1 |
| 22 | PWS 1.6 Help Desk | Please provide the number of personnel currently supporting the help desk? Are these personnel on site or remotely located? | No additional information will be provided beyond what is provided in the RFP |
| 23 | Appendix 1 & Para 1.6.2 | There is no workload listed for Data Administration, except for ASIFICS & ACFP but is required for all except for GCCS, GDSS and Remedy. | Appendix 7 corrected |
| 24 | PWS Section 1.7.3, page C1-7. The PWS says to “…notify the appropriate work center/activity to initiate corrective actions beyond Level I and II maintenance.” | a. Will all/some covered systems maintain a dedicated Help Desk as well? | All systems will be support by a functional help desks and Level III help desks |
| b.Through the M/ACCC? Directly with that system’s system Help Desk? | No, directly to functional help desk or level III help desk | ||
| 25 | Section C-3, Page C3-2, Paragraph 3.1.2.1. - and - Section Appendix 2, Page unnumbered | : Paragraph 3.1.2.1., with regards to Appendix 2, states “The GFE will be replaced by the Government … “ which seems to contradict the entries in the Appendix 2 Table Column “Government To Maintain.” What is meant by “Government To Maintain”? | Removed columns in App 2 to increase clarity |
| 26 | PWS Section 3.1, page C3-1 and Appendix 4. | The PWS says the Government will provide supplies, but Appendix 4 says that the Service Provider will be responsible to replace supplies once the bench stock has run out. Is the Government or the Service Provider responsible for paying for consumables and supplies? | Service Provider will be responsible after the first thirty days |
| 27 | PWS Section 3.1.2.2, page C3-2 and Appendix 3. | The PWS says that equipment listed in Appendix 3 will be available to the Service Provider for use in fulfilling the requirements of this contract and that the Service Provider shall be responsible for maintenance of this equipment when authorized by the Government PM with replacement parts provided by the Government PM. Some of the ACFP and COINS specific assets are in NCI facilities. Does the Service Provider maintain assets in NCI facilities, which we assume are not on Scott AFB? If not, is the Service Provider responsible for moving them? The GATES equipment list says the Government will maintain the equipment, which contradicts section 3.1.2.2. Does the Government maintain the equipment, or does the contractor? | All NCI equipment has been removed from App 3 and App 3 has been corrected to clarify GATES equipment maintenance |
| 28 | PWS Section 3.2.9, Service Provider Required Travel, page C3-4. | The PWS says travel will be funded by the specific program unless otherwise identified in Appendix 8. Please confirm how program-specific travel is reimbursed versus any other travel on this contract. | Travel is a FFP expense and should be included in your FFP CLIN |
| 29 | PWS, Page C3-4, Paragraph 3.2.9 states, “Any program specific travel will be funded by the specific program unless otherwise identified in Appendix 8, Service Provider Required Travel.” | Should this be included in our Firm Fixed Price and will travel for unforeseen repairs be funded through a cost reimbursable CLIN? | This should be included in your firm fixed price |
| 30 | Reference a: PWS, Page C3-3, Paragraph 3.1.3.2 states, “…the Government will provide approximately a 30 day stock level, as referenced in Appendix 4….” | Will the Government or the Service Provider be responsible for replenishing the stock? | See App 4 |
| Reference b: Appendix 4, Sentence 3 states, “These supplies will be on hand for the Service Provider to use, but the Service Provider shall be responsible to replace the supplies once the bench stock has run out.” | Service Provider will be responsible after the first thirty days | ||
| 31 | PWS, Page C4-6, Paragraph 4.6.1, Sentence two states, “This support includes 24x7 and on-call support.” | Question a: Does the Government have any historical data on on-call support? | See App 1 |
| Question b: Does FAR Clause 52.222-41 Service Contract Act of 1965 apply to this effort? | This requirement is exempt based on FAR 22.1003-4 ( c ) (1). | ||
| 32 | PWS, Page C4-2, Paragraph 4.1.2.5 states, “The Service Provider shall ensure employees have and maintain any certifications and minimum years of experience acceptable in the commercial market and required by federal, state, and local laws that are necessary to accomplish the requirements of this PWS.” | If a Government Civil Servant who does not hold certifications is hired, is this individual exempt from the clause? | No |
| 33 | PWS, Page C1-1, Introduction states, “The Service Provider shall provide all personnel…” | Can the Government provide the estimated number of residual Full-Time Employees by position, (not affected by this A-76) which includes Government Residual Organization and Government Furnished Services contractor positions? | No |
| 34 | Reference: Section PWS 4.8, Page C4-8, C4-9, Paragraph 4.8 through 4.85, | Will the Government provide the contractor with the training materials to support the requirements for contractor training of replacement employees at PWS section 4.8? | No |
| 35 | Para 4.1.2.5 Certifications and work experience states “Any certifications and minimum years of experience required shall be obtained prior to any employee performing work under this PWS” yet para 4.8.5 states The Service Provider personnel, except for secretary and quality manager positions, considered part of the Information Assurance Workforce, shall comply with DoD 8570.01-M, Information Assurance Workforce Improvement Program training requirements. IA functions focus on the development, operation, management, and enforcement of security capabilities for systems and networks. Personnel are required to receive certification within six months of employment in accordance with their Information Assurance level in Table AP3.T1 in DoD 8570.01-M and listed below in Appendix 16, titled, “Service Provider Required Certifications.” | What is the timeline applicable for all certifications for positions on COMF? Should we assume the DoD 8670.01-M certification timeline? | yes |
| 36 | Page C2-3 states “Service provider propose industry best practices for speed to answer rate, true call abandonment rate, level 1 resolution rate, and trouble call resolution rate.” | Can the government provide the performance expectations? This will better ensure a level playing field. | We feel that your proposals will bring better results than if we dictate what we want. |
| 37 | Section C-2, Page C2-2, Table Row “Maximize the availability of VPNs for system users”, Table Column “PWS Paragraph” | In paragraph 4.6.1. Hours of Operation, VPN support is defined as an “8x5 with on-call” supported function; 99% system availability is not achievable during on-call hours. Will this performance objective be rewritten to reflect an achievable threshold? | Focus more on the end result and less on the hours of operation. |
| 38 | PWS Section 4.1.2.1, page C4-1 and Section 4.8, page C4-8. | The PWS says the Service Provider shall provide a work force possessing skills, knowledge, and training to perform the services required by the PWS. Section 4.8 says the Government will provide training to initial service provider employees and that replacements will be trained at the service provider’s expense. Section 4.8 appears to contradict Section 4.1.2.1 and it’s not clear what sort of training Section 4.8 is referring to. Please clarify. | All replacement employees will be trained at the Service Provider's expense, other than training outlined in paragraphs 4.8.4 and 4.8.5 is training that is specifically provided by the Government. |
| 39 | PWS Section 4.1.2.5, page C4-2. The PWS says “The Service Provider shall ensure employees have and maintain any certifications and minimum years of experience acceptable in the commercial market and required by federal, state, and local laws that are necessary to accomplish the requirements of this PWS. Any certifications and minimum years of experience required shall be obtained prior to any employee performing work under this PWS”. | a. Given that government employees are to be offered the right of first refusal and that DoD 8570.01-M allows for training to have been phased in, bidders cannot assume that government employees have the requisite training already. Will the government provide a listing or database of the incumbent personnel who have the requisite certifications IAW DoD 8570.01-M? | The employees themselves will need to identify their certifications. Per FAR 52.207-3, Right of First Refusal we will provide a list of employees adversely affected or separated as a result of award. |
| b. DoD 8570.1-M allows a six (6) month waiver to gain the certification from date of hire. Will this waiver be allowed by the DAA? | Yes | ||
| 40 | Reference: Section: C Page: 4-1 Paragraph: 4.1.2.1 | The PWS states, "The Service Provider shall identify the minimum requirements for each labor category to be used in the performance of this contract." Do these the labor category areas meet intent of "minimum requirements"; certifications, education, experience, and job descriptions for each labor category? | Yes |
| 41 | Para 4.1.2.5 Certifications and work experience states “Any certifications and minimum years of experience required shall be obtained prior to any employee performing work under this PWS” yet para 4.8.5 states The Service Provider personnel, except for secretary and quality manager positions, considered part of the Information Assurance Workforce, shall comply with DoD 8570.01-M, Information Assurance Workforce Improvement Program training requirements. IA functions focus on the development, operation, management, and enforcement of security capabilities for systems and networks. Personnel are required to receive certification within six months of employment in accordance with their Information Assurance level in Table AP3.T1 in DoD 8570.01-M and listed below in Appendix 16, titled, “Service Provider Required Certifications.” | What is the timeline applicable for all certifications for positions on COMF? Should we assume the DoD 8670.01-M certification timeline? | Yes |
| 42 | PWS, Page C4-6, Section 4.6.1, Hours of Operation, states, “Normal operating hours at Scott AFB are 0730 to 1630 local time Monday through Friday. This support includes 24x7 and on-call support. Facilities will be made available for additional requirements to support the global customers of all systems identified in Appendix 3, titled “System Specific Equipment Inventory.” The table below states the minimum hours of operation for each service to be provided.” | 1. The table references GATES, CAMPS, GDSS, GCCS, ACFP, COINS, and Database Administration (all other). Is it the Governments intent for the contractor to staff personnel 24/7/356 to maintain these systems, or is the intention to be available with on-call support in addition to the normal duty hours? | Staffing should be based on performing the tasks to the level described in the PWS Service Summary |
| 43 | Reference: Section: C Page: 4-6 Paragraph: 4.6.1 | The chart reflects database administration twice. Please clarify the intent of the second call out. | One is data administration and the other refers to database administration. |
| 44 | Reference: Section: C Page: 4-6 Paragraph: 4.6.1 | The chart has VPN but no associated C2 System. Please identity the associated VPN Systems or is it excluded to GATES (ref. 1.5.1.2)? | VPN support applies to all programs. VPN solutions are both hardware and software. |
| 45 | PWS, 4.7, C4-8 The government has specified system Service Level Agreements (SLAs) for operational performance but no specific service levels for individual service streams required from vendors. | ||
| A) Does the government intend for each vendor to provide their own service levels that they are staffing to meet? | It is the responsibility of the prime contractor to establish performance metrics with its vendors in order to meet its contract obligations. | ||
| B) Does the government have any mandatory service level requirements that it intends all vendors to meet? | It is the responsibility of the prime contractor to establish performance metrics with its vendors in order to meet its contract obligations. | ||
| 46 | There are two comment notes in PWS Appendix 16 that indicate a desire on the part of a reviewer of the PWS for changes to Appendix 16. Please clarify the Government’s intent. | Will be removed | |
| 47 | PWS, 4.11, Phase-in Period, Page C4-9 Section 4.11, Phase-in Period, states The Service Provider shall assume responsibility for all service areas, full manning, and physical resources required to perform all PWS requirements NLT incremental contract start dates over a one hundred eighty day (180) period beginning with contract award.” | Please clarify if the 30-day period of performance used as an observation and familiarization period is included in the 180-day Phase-in Period, or if it is in addition to the 180 days. | Section 4.11.1 and 4.11.1.1 reworded. Phase-in Period is 120 days. The 30- day observation period is included in the 120 days. All transition actions must be completed NLT the 120th day following contract start date |
| 48 | PWS, 4.11.1, Phase-in Plan, Page C4-9 Section 4.11.1. Phase-In Plan, states “The Service Provider shall submit a phase-in plan with their proposal for acceptance by the Government. The first 30 days of performance may be used by the Service Provider as an observation and familiarization period. The plan shall include as a minimum key management positions, employees, and approach to the transition from Government to Service Provider performance of this PWS. Manning shall be available in each Function Area (FA) to observe, interface, and work with the incumbent work-force on contract start date and thereafter. All transition actions must be completed NLT the 180th day following contract start date.” | Please clarify when contract award starts IAW PWS 4.11.1. | Section 4.11.1 and 4.11.1.1 Contract Start date is 1 Oct 08 which is the first day of the transition period. The transition period is 4 months (120 days). |
| 49 | Section C-4, Page C4-9, Paragraphs 4.11, 4.11.1, and 4.11.1.1. | Referenced paragraphs refer variously to 180 days from contract award date, 120 days from contract award date, and 180 days from contract start date as encompassing the phase-in period; which is correct? | Section 4.11.1 and 4.11.1.1 reworded. Phase-in Period is 120 days. The 30- day observation period is included in the 120 days. All transition actions must be completed NLT the 120th day following contract start date |
| 50 | Reference a: SF1449, Page 3 of 41, CLIN 0001, Identifies the Phase-In period as four months from 1 Oct 08 – 31 Jan 09. | Question a: Will the Government please clarify the phase-in expectations? | This needs to be part of the service providers transition plan. |
| Reference b: PWS, Page C4-9, Paragraph 4.11 states, “The Service Provider shall assume responsibility for all service areas, full manning, and physical resources required to perform all PWS requirements NLT incremental contract start dates over a one hundred eighty day period beginning with contract award.” | Question b: Why is the CLIN phase-in 120 days and most PWS discussion of phase-in is 180 days? | Section 4.11.1 and 4.11.1.1 reworded. Phase-in Period is 120 days. The 30- day observation period is included in the 120 days. All transition actions must be completed NLT the 120th day following contract start date | |
| Reference c: PWS, Page C3-9, Paragraph 4.11.1, second sentence, which states, “The first 30 days of performance may be used by the Service Provider as an observation and familiarization period.” | Question c: How does the Government define “performance” in 4.11.1? | Meeting the task requirements | |
| Reference d: PWS, Page C4-9, Paragraph 4.11.1.1, Sentence two states, “The new Service Provider shall accomplish all the responsibilities of the work area without the aid of the incumbent Government work-force within 120 days after contract award.” | Question d: What is meant by “incremental contract start dates” in 4.11 and “contract start date” in 4.11.1? | Section 4.11.1 and 4.11.1.1 Contract Start date is 1 Oct 08 which is the first day of the transition period. The transition period is 4 months (120 days). | |
| Question e: What is the difference between performing PWS requirements over 180 days (4.11) and accomplishing responsibilities in 120 days (4.11.1.1)? | Section 4.11.1 and 4.11.1.1 reworded. Phase-in Period is 120 days. The 30- day observation period is included in the 120 days. All transition actions must be completed NLT the 120th day following contract start date | ||
| 51 | PWS, Page C4-6, Section 4.6.1, Hours of Operation, states, “Normal operating hours at Scott AFB are 0730 to 1630 local time Monday through Friday. This support includes 24x7 and on-call support. Facilities will be made available for additional requirements to support the global customers of all systems identified in Appendix 3, titled “System Specific Equipment Inventory.” The table below states the minimum hours of operation for each service to be provided.” | 1. The table references GATES, CAMPS, GDSS, GCCS, ACFP, COINS, and Database Administration (all other). Is it the Governments intent for the contractor to staff personnel 24/7/356 to maintain these systems, or is the intention to be available with on-call support in addition to the normal duty hours? | Staffing should be based on performing the tasks to the level described in the PWS Service Summary |
| 52 | Section C-1, Appendix 1, and Appendix 7 | The Synopsis posted on 17 January 2008 indicated the Contract Manpower Equivalent (CME) estimate provided in the Competitive Sourcing Decision Package was revised downward from 68 CME positions at a cost of $9,125,612.10 to 15 CME positions at a cost of $2,236,353.00 - over a 75% reduction. Supposedly, this substantial reduction was based upon revisions to the Performance Work Statement (PWS) in addition to the removal of the functional help desk requirements. While the functional help desk requirements were actually removed, we must note that no significant revisions occurred to the remaining systems and tasks in the final PWS. We must now question the accuracy of these latest CME position and cost figures. These revised figures appear inadequate to sustain the remaining workload and tasks in the final PWS. Is this substantial reduction to the CME position and cost figures an accurate and true reflection for the remaining workload and tasks? We seriously doubt the figures' validity. Please confirm your latest CME position and cost figures are true, accurate, and sufficient to sustain the remaining workload and tasks. | The PWS did not fully capture the full functional helpdesk requirements. However, the scope is the same, but the depth of support has been reduced. The workload has been updated in App 1 and is accurate now. |
| 53 | : Section Appendix 1, Page unnumbered, Table GCCS System Specific – and – Appendix 3, Page unnumbered, Table GCCS Equipment List – and – Appendix 7, Page unnumbered, Table Rows All, Table Column “GCCS” – and – Appendix 11. Page unnumbered, Note “*GCCS database servers are not included in the PWS” | Are GCCS systems administration tasks in Appendix applicable to only GCCS workstations? | Yes |
| 54 | Section Appendix 1, Page unnumbered | Will workload data be provided for Remedy? | Yes |
| 55 | Section Appendix 1, Page unnumbered, Table Row CAMPS System Specific “Number of technical customer requests - surge period following upgrades”, Table Column “Wkld Vol” | : Is it correct CAMPS experiences fewer customer requests (65/monthly versus 50/weekly) during a surge period? | Appendix 1 corrected |
| 56 | Section Appendix 1, Page unnumbered, Table Row GDSS System Specific “Number of Hardware/Software Upgrades” Table Column “Wkld Vol” – and – Section Appendix 7, Page unnumbered, Table Row “1.5.2.2 Hardware & Software Upgrades” and next four subordinate rows, Table Columns “GDSS” | Which appendix is correct: Appendix 1 states workload is not applicable (N/A); Appendix 7 states the task applies to GDSS? | Appendix 7 has been corrected |
| 57 | Section Appendix 1, Page unnumbered, Table Row GATES System Specific “Number of hardware assets inventoried and documented”, Table Column “Wkld Vol” – and – Section Appendix 7, Page unnumbered, Table Row “Receive, document and maintain EC inventory for assigned assets IAW Program Support”, Table Column “GATES” | Which appendix is correct: Appendix 1 states workload is not applicable (N/A); Appendix 7 states the task applies to GATES? | Appendix 7 has been corrected. |
| 58 | Section Appendix 1, Page unnumbered, Table Row GATES System Specific “Hours spent doing preventive maintenance”, Table Column “Wkld Vol” | Is 107 hours daily a true workload estimated for this one task as the task is defined in Appendix 7, “Conduct physical preventive maintenance (remove dust/debris, cabinet/hardware security, etc)?” | Fixed, added a separate monitoring category for GATES only |
| 59 | Section Appendix 1, Page unnumbered, Table Row ASIFICS System Specific “Number of hardware assets inventoried and documented”, Table Column “Wkld Vol” – and – Section Appendix 7, Page unnumbered, Table Row “Receive, document and maintain EC inventory for assigned assets IAW Program Support”, Table Column “ASIFICS” | Which appendix is correct: Appendix 1 states workload is not applicable (N/A); Appendix 7 states the task applies to ASIFICS? | Appendix 7 has been corrected. |
| 60 | Section Appendix 1, Page unnumbered, Table Row ACFP System Specific “Number of customer database requests for account creation and modification” Table Column “Wkld Vol” – and – Section Appendix 7, Page unnumbered, Table Row “1.7.1 Account Maintenance“ and next two subordinate tasks, Table Column “ACFP” | Which appendix is correct: Appendix 1 states workload is not applicable (N/A); Appendix 7 states the task applies to ACFP? | App. 7 will be changed to "NO". |
| 61 | Section Appendix 1, Page unnumbered, Table Row COINS System Specific “Number of hardware assets inventoried and documented”, Table Column “Wkld Vol” – and – Section Appendix 7, Page unnumbered, Table Row “Receive, document and maintain EC inventory for assigned assets IAW Program Support”, Table Column “COINS” | Which appendix is correct: Appendix 1 provides workload data; Appendix 7 states the task does not apply to COINS? | Appendix 7 has been corrected. |
| 62 | Section Appendix 1, Page unnumbered, Various Systems’ Tables – and – Section Appendix 7, Page unnumbered, Table Row “Maintain and report metrics as directed by Government“, Various Table Columns 1.4 | What is the workload associated with the referenced Service Name in Appendix 7 for ACFP, ASIFICS, CAMPS, GATES, GCCS, GDSS, L-Band SATCOM, and Remedy? | Maintain and report metrics as directed by Government in App 7 is explained in the PWS 4.4.2. Performance Metrics |
| 63 | : Section Appendix 1, Page unnumbered, Various Systems’ Tables – and – Section Appendix 7, Page unnumbered, Table Row “Maintain user accounts, profiles, environments, and home directories”, Various Table Columns 1.5.1.1 | What is the workload associated with the referenced Service Name in Appendix 7 for ACFP, ASIFICS, CAMPS, COINS, GATES, GCCS, L-Band SATCOM, and Remedy? | Maintain user accounts, profiles, environments, and home directories in App 7 is included in the Workload est. provided in System Admin categories, App 1. |
| 64 | Section Appendix 1, Page unnumbered, Various Systems’ Tables – and – Section Appendix 7, Page unnumbered, Table Row “1.5.2 SA Maintenance” and next fourteen subordinate tasks, Various Table Columns | What is the workload associated with the referenced Service Names in Appendix 7 for all systems to which the tasks apply? | System Admin Maintenance in App 7 is included in workload est. in System Admin. categories in App 1. |
| 65 | Section Appendix 1, Page unnumbered, Table Row GCCS System Specific “Hours spent doing preventive maintenance” Table Column “Wkld Vol” – and – Section Appendix 7, Page unnumbered, Table Row “1.5.2.3 Preventative Maintenance“, Table Column “GCCS” | Which appendix is correct: Appendix 1 states workload is not applicable (N/A); Appendix 7 states the task applies to GCCS? | Appendix 7 has been corrected to state "NO". |
| 66 | Section Appendix 1, Page unnumbered, Various Systems’ Tables – and – Section Appendix 7, Page unnumbered, Table Row “1.5.3 System Monitoring” and next nine subordinate rows, Various Table Columns | What is the workload associated with the referenced Service Names in Appendix 7 for ACFP, CAMPS, COINS, GATES, GDSS, and L-Band SATCOM? | System Monitoring in App 7 is included in workload est. in System Admin. Preventive Maintenance in App 1. |
| 67 | Section Appendix 1, Page unnumbered, All Systems’ Tables – and – Section Appendix 7, Page unnumbered, Table Row “1.6 Helpdesk” and next seven subordinate rows, All Table Columns | What is the workload associated with the referenced Service Names in Appendix 7 for all systems to which the tasks apply? | Helpdesk support in App 7 is included in workload est. in Technical Helpdesk in App 1. |
| 68 | Section Appendix 1, Page unnumbered, All Systems’ Tables – and – Section Appendix 7, Page unnumbered, Table Row “1.6.1 Customer Support” and next seven subordinate rows, All Table Columns | What is the workload associated with the referenced Service Names in Appendix 7 for all systems to which the tasks apply? | Customer support in App 7 is included in workload est. in System Admin., Customer Request for Account Modifications in App 1. |
| 69 | : Section Appendix 1, Page unnumbered, Table Rows Various Systems “Number of internal customer driven data change requests” and “Number of external customer driven data change requests”, Table Column “Wkld Vol” – and – Section Appendix 7, Page unnumbered, Table Row “Update/correct functional data through user application at direction of data owner (A3, A4,etc)”, All Table Columns | Which appendix is correct: Appendix 1 provides workload data only for ASIFICS and ACFP, all others being N/A; Appendix 7 states the task applies to ACFP, ASIFICS, CAMPS, COINS, GATES, and L-Band SATCOM? | Appendix 1 corrected |
| 70 | Section Appendix 1, Page unnumbered, Various Systems’ Tables – and – Section Appendix 7, Page unnumbered, Table Row “1.7.2 Database Monitoring” and next four subordinate rows, Various Table Columns | What is the workload associated with the referenced Service Names in Appendix 7 for ACFP, CAMPS, COINS, GATES, GDSS, L-Band SATCOM, and Remedy? | Database monitoring workload is included in System Admin Preventive Maintenance est. in App 1. |
| 71 | Section Appendix 3, Page unnumbered, Table Column “Government To Maintain” | GATES is the only system with “Yes” values in this column; what is meant by “Government To Maintain”? | Appendix 3 updated |
| 72 | PWS Appendix 3 and Appendix 11 | The Appendix 11 list of supported databases does not include all the systems in Appendix 3, which lists systems for which the service provider will provide system administration support. Please confirm whether the service provider will be providing database support for servers but not providing system administration for those same servers. | Follow Appendix 11 for service provider supported databases. Appendix 1 describes SA workload requirements. Appendix 3 is for reference. It is not a complete listing of all the equipment to be maintained under this effort. It is meant to provide the Service Provider a picture of the number and types of equipment currently being utilized by each of the programs. |
| 73 | Section Appendix 3, Page unnumbered | Since the Service Provider is only responsible for operational systems why is equipment at commercial locations (i.e. NCI) listed? | 375th is updating Appendix 3 (equipment list) to remove equipment located at off-site contractor facilities. |
| 74 | Reference: Section: Appendix 3 | Much of the system specific equipment for ACFP is hosted by NCI in their facility(ies). Should the winning Service Provider assume that there will be 100% access to these locations in order to meet the PWS requirements or will this equipment be relocated to a TBD space? | No. The equipment located at NCI will be maintained under a separate contract. |
| 75 | Reference a: PWS, Page C3-3, Paragraph 3.1.3.2 states, “…the Government will provide approximately a 30 day stock level, as referenced in Appendix 4….” | Will the Government or the Service Provider be responsible for replenishing the stock? | According to Appendix 4 "the Service Provider shall be responsible to replace the supplies once the bench stock has run out". |
| Reference b: Appendix 4, Sentence 3 states, “These supplies will be on hand for the Service Provider to use, but the Service Provider shall be responsible to replace the supplies once the bench stock has run out.” | |||
| 76 | Appendix 4 states, “The Current Service Provider…” | Is the “Current Service Provider” the current MEO or contractor and if so, who is the Current Service Provider? | Both. It depends on the service being provided. Some services are with the current MEO and others are on contracts. |
| 77 | Section Appendix 5, Page unnumbered | Will the Government consider providing the Service Provider space located mostly in one area/building so as to allow for increased efficiencies and decreased costs? | A single building is possible, however offerors need to propose to the information in the RFP and not what is "possible". |
| 78 | Please clarify if Appendix 7 is correct for HD, SA & DBA support for each program. | Reviewed and corrected | |
| 79 | Appendix 7 | Please clarify the account maintenance requirements for GCCS. GCCS shows requirement to maintain user accounts, profiles, environments, and home directories (1.6.1) yet we are not authorized to change or unlock passwords (1.5.1.1 Appendix 7) | Added lines in 1.5.1.1 "The Service Provider shall be responsible for administration of accounts for GCCS workstations only." and in 1.5.2.2 "The Service Provider shall be responsible for configuration of workstations only." |
| 80 | Section Appendix 8, Page unnumbered, Paragraphs All | : How many personnel are presumed to be required to travel on each trip? What is the duration of travel for each trip? What type of support (system administration, database administration, etc.) is required for each trip? | 375 reworking Appendix 8 (Travel) to specify travel purpose, duration, and frequency |
| 81 | Section Appendix 8, Page unnumbered, GCCS “Budget for approximately 14 trips per year to 13 CONUS sites at $2,000 per person” | Is this 14 trips per year to each of 13 locations (182 trips) or total of 14 trips per year? | 375 reworking Appendix 8 (Travel) to specify travel purpose, duration, and frequency |
| 82 | PWS Appendix 8 and Appendix 12. | The PWS shows ACFP travel for 10 trips per year (Appendix 3). ACFP has no site besides Scott AFB (Appendix 12, paragraph 3). What is the travel for? | Resolved |
| 83 | Reference: Section PWS Appendices 8 and 16, Page 70/113, 103/113, | Are the comments in Appendices 8 and 16 of HQ_AMC_CSPTS_PWS_ver27Final.doc part of the official RFP? | No. Please disregard. |
| 84 | PWS Appendix 9. | The PWS doesn’t list PMD 2383(4)/PE 35150 for GCCS-AF, dated 26 July 2004, which is the governing authority for GCCS support. Is its absence an oversight? Please advise. | Added |
| 85 | Section PWS Appendix 18, Page109-113/113, Paragraph All | are all certifications listed for specific job categories in Appendix 18 desired for all positions within those categories, or only as applicable to the individual position assignment? For example, within the Systems Administration Specialty, is a Windows System Administrator desired to have a Sun Certified System Administrator (SCSA) certification as well as appropriate MS/Windows certifications? | Only as applicable to the individual position assignment. |
| 86 | Will the service provider be required to support the Command and Control Information Processing System and/or the Integrated Management Tool? | No. | |
| RFP Questions | |||
| 87 | The SF 1449 at the front of the RFP is marked “Draft.” Is a revised SF1449 going to be posted? | An Amendment will be posted to correct the "Draft" watermark. Solicitation release date remains as 31 Jan 2008 | |
| 88 | On page 33 of the RFP, the Proposal Preparation Instructions indicate that the electronic copy of the proposal is to be submitted “in separate files.” Does that mean that each volume of the proposal is a separate file OR does that mean that each section as specified on page 34 is to be a separate file. OR in the case of the Technical Proposal (Volume 2), should the separate electronic files be the individual subfactors as shown on page 37? | We will not dictate how you define separate files for submission but keep in mind that it should permit rapid location of information. An example may be to separate files for Volume 1 by Section and for Volume two by subfactor. One electronic copy of the proposal is sufficient | |
| 89 | On page 33 of the RFP, electronic copies of the proposal are specified. Are we to submit an electronic copy of the proposal with each notebook copy, namely 5 copies each of Volume 1 and Volume 2. OR is the requirement to submit just one electronic copy of each volume? | One electronic copy of the proposal is sufficient | |
| 90 | Number of Copies – Solicitation states 5 copies. Does this include the original? | No | |
| 91 | How many paper copies does the Government want for each volume and each section? | Original plus 5 copies | |
| 92 | Could the Government please clarify the page limitations for each volume and section? | The Executive Summary is limited to 7 pages. All other sections have no limits | |
| 93 | Is the Government requesting one CD containing all the proposal documents? | One electronic copy of the proposal is sufficient | |
| 94 | RFP FA4452-08-R-0006, Instructions to Offerors, Page 34, Paragraph PROPOSAL PREPARATION INSTRUCTIONS, (2.) Organization/Number of Copies/Page Limits/Markings | As this acquisition is being conducted as Lowest Price Technical Acceptable Source Selection Process, will the Government consider separating the information requested in the Executive Summary from the costing volume of the deliverable so as to allow each proposal to be evaluated for technical acceptability with only those deemed technically acceptable proceeding to the cost evaluation? Having the Executive Summary, Table of Contents, etc. required in Volume 1 gives the perception the bidders, costs have been viewed/evaluated prior to the determination of technical acceptability. | No. The contracting office evaluated the reasonableness and completeness of the price. This evaluation can not be complete without input from the technical team. You should have no concern about the price influencing a pass/fail rating. |
| 95 | SF 1449 Continuation Sheet, page 3 of 41 and page 6 of 41 The SF 1449 Continuation Sheet, page 3 states that CLIN 0001, Phase-in Period is from 1 OCT 2008 through 31 JAN 09 (a period of 120 days) and CLIN 1001 is from 1 FEB 2009 through 30 SEP 2009 (a period of 240 days) | Please clarify the period of performance in CLINs 0001 and 1001. | The correct POP for CLIN 0001 is 1 Oct 2008 - 31 Jan 2009 / CLIN 1001 is 1 Feb 2009 - 30 Sep 2009. There is no 30 day observation period. Amendment to the RFP will be posted |
| 96 | The SF 1449 Continuation Sheet, page 6, Delivery Information, states that CLIN 0001, Phase-in Period is from 1 SEP 2008 through 28 FEB 2009 (a period of 180 days) and CLIN 1001 is from 1 MAR 09 – 30 SEP 2009 (a period of 210 days). | Please clarify if the period of performance in DELIVERY INSTRUCTIONS includes the first 30 days of performance as an observation and familiarization period. | |
| 97 | SF 1449 Continuation Sheet | Please clarify if there should be a CLIN for travel. There is no CLIN in the pricing tables. | There is not a separate travel CLIN and we will not consider a reserve CLIN for travel. Travel is FFP and based on the data provided in Appendix 8. Answer pending on surge question. Surge is address in Appendix 1 workload data. |
| 99 | Form 1449, Schedule, pg 40 | Will there be a Time and Materials CLIN for on-call and especially contingency operations? If not, please define how long we should sustain surge operations under FFP? Additionally, if not, would you consider a reserve CLIN for such a situation? | |
| 98 | RFP FA4452-08-R-0006, Section SF – 1449 Continuation Sheet, Page 3, ITEM NO 0001 SUPPLIES/SERVICES | Is the omission of the phrase “and other locations CONUS/OCONUS” in the description of services intentional? | Amendment will be issued |
| 99 | 1. RFP, Page 36, Section L, Paragraph 7, Section 4 states, “A breakdown should also be provided which shows the skill mix, labor categories, and estimated fully burdened rates.” | Since this is a Firm Fixed Price contract does the Government require fully burdened labor rates as long as the offeror is able to demonstrate the calculation of the Firm Fixed Price? | We need some visibility into how the price was computed. The RFP has been revised to state.."A breakdown should also be provided which shows the skill mix, labor categories, |
and estimated labor hours and rates to include labor overhead."
| 100 | : Specific Evaluation Criteria (Factors), SF1449 page 39 of 41. | The Cost Comparison Information/Basis for Contract Award, paragraph 2 (b) (1), states: “The conversion differential is a cost that is the lesser of 10 percent of the MEO’s personnel-related costs (reflected on Standard Competition Form Line 1) or $10 million over all the performance periods stated in the solicitation.” The OMB Circular goes on to state “The conversion differential is added to the cost of performance by a non-incumbent source. If the incumbent provider is a private sector or public reimbursable source, the conversion differential is added to the cost of agency performance. If the agency is the incumbent provider, the conversion differential is added to the cost of private sector or public reimbursable performance.” Since the current solicitation involves a mix of agency and non-agency work, it would appear that a conversion differential should be applied to the appropriate portion of both the agency and vendors’ bids. That is, if only MEO positions were involved in the solicitation, the MEO’s price would be compared against a vendor’s bid plus 10% of the MEO labor price. Since non-agency work is involved, we would anticipate that the comparison would involve the MEO price plus 10% of the labor cost for non-agency work versus the vendor’s price plus 10% of cost for agency work. In order to determine which portion of the costs fall within the agency versus non-agency workload, we would expect that the PWS and the cost proposal requirements to segregate the work accordingly. However, the PWS and cost evaluation factors make no mention of consideration for the mix of agency/non-agency work. Please advise how the Government intends to evaluate the conversion differential given the agency/non-agency work involved in the solicitation. | Per OSD Policy Memo dated 4 Sep 07, Calculating the conversion Differential For Public Private Competitions, para 5.1.3 Partial Conversion from Contract to Agency Performance. DoD Components shall not prorate the conversion differential to accommodate a partial conversion from contract to agency performance. Additionally, for our purpose here the requirement in its totality is considered to be the "Agency". The conversion differential is added tot he const of private sector or public reimbursable performance. |
| 101 | Executive Summary Notice dated 31 January 2008, Paragraph 5 which states “… offerors are requested to submit questions no later than 4:00 pm CST 6 Feb 2008.” | Will the Government allow another question period following the pre-proposal conference? | Yes, questions can be submitted up to 1 week prior to the RFP closing date |
| 102 | RFP, Section L, Page 35, Paragraph 6 states, “In accordance with the OMB Circular A-76…” | Is this solicitation or any part of it a result of an MEO that has been implemented in accordance with this circular or a previous OMB circular A-76? | This is a MEO recompete in accordance with OMB Circular A-76 |
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