QuestionandAnswerRound6.xls
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Q A Round 6
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Sheet1
| Q&A Round 6 | |||||
| 17-Mar-08 | |||||
| Reference | Question | Gov. Response | Question | Gov. Response | |
| 1 | Reference: PWS, Page C2-1, Section C-2, Service Summary, Table, Performance Objective 1.4.2.1 states, “System web pages are updated with the most current system related information/documentation.” The threshold states, “Systems web page updates shall be forwarded to webmaster for posting within 1 duty day of receipt of notice.” | Will the Government please clarify if the Service Provider is responsible for making web page updates or for Configuration Management review, documentation and update coordination? | The Service Provider is responsible to provide the web page information to the web master in a timely manner. Added: "Systems web page updates shall be forwarded to web master for posting within 1 duty day of receipt of notice, 99% of the time and 2 duty days 100% of the time. |
| Note: The service provider is not responsible for the web master posting information to the appropriate web page only providing that information to the web master. | Will the language in PWS paragraph 1.4.2.1 be changed to match the changes to Section C-2? | Changed C-2 to read: Where applicable, tThe service provider is not responsible for the web master posting information to the appropriate web page only providing that information to the web master. | ||||
| 2 | Reference: Appendix 3 lists ASIFICS equipment. | Question: Would the Government please clarify the use and support requirement of this system/equipment? (The Support requirement is not identified within Section 4.6, Hours of Operation.) | Appendix three is to give the potential bidder a reference for numbers and types of equipment. Althogh there is no requirement for SA or DBA support for ASIFICS, the service provider will be required to open tickets on the systems listed in Appendix three. | Government response states "the service provider will be required to open tickets for systems listed in Appendix three". COINS is listed in Appendix 3, however Appendix 7 states "No" for COINS in 1.6 Helpdesk task "Trouble Ticket Creation". Which is correct? | I do not see anywhere in the PWS that states that the service provider will be reqiured to open tickets on systems in Appendix 3. I believe this came from an answer in another set of questions in an attempt to clarify the purpose of Appendix 3. Appendix 3 is ONLY used for reference. It was left in for ASIFICS because there is still a requirement for help desk. That does not necessarily mean that because something is in Appendix 3 that you will HAVE to open tickets for it. There is no contradiction here as far as I can tell. | |
| Government response states "Although there is no requirement for SA or DBA support for ASIFICS, ...". Appendix 1 provides SA and DBA workload for ASIFICS; Appendix 7 has "Yes" for several SA and DBA tasks, although not necessarily the ones for which workload data is provided in Appendix 1. Which is correct? | Fixed to say N/A | |||||
| 3 | Appendix 1, Workload pg 3, last row | The updated travel hours for OCONUS in the chart states 600 hours, where CONUS is 48 hours? Please confirm that 600 hours is the correct number. | Numbers updated. |
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