Attachment_1_NNPTC_PWS_10Nov14.pdf

PERFORMANCE WORK STATEMENT

FOR

NAVAL NUCLEAR POWER TRAINING COMMAND (NNPTC)

FACILITIES MAINTENANCE SERVICES

JOINT BASE CHARLESTON - WEAPONS STATION, SOUTH CAROLINA

2 September 2014 (Rev. 10 Nov 2014)

1. DESCRIPTION OF SERVICE. The Contractor shall perform Preventive Maintenance (PM) and Repair Services for Naval Nuclear Power Training Command (NNPTC) Facilities located on Joint Base Charleston – Weapons Station, South Carolina. All workmanship shall meet standards specified, and shall be performed in accordance with all applicable federal, state and local laws, regulations, standards, instructions, national codes (electrical, plumbing, etc.) and Industry Best Practices with the focus on safety and customer service. The Contractor shall provide project management, supervision, all personnel, equipment, tools, materials, transportation and all other items and services necessary to successfully perform maintenance and repairs. The Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish requirements outlined in this PWS.

Work shall be performed at NNPTC and consists of Facility Sustainment for Real Property, Real Property Installed Equipment (RPIE), “Mission Property” and Non-Real Property Installed Equipment (Non-RPIE). Real Property and RPIE work covered under this PWS are:

(1) Water Chillers/Air Conditioning Units

(2) Air Handling Systems

(3) Pumps

(4) Electric Motors and Controllers

(5) Chilled Water Piping Systems

(6) Chilled Water System Chemical Treatment, including Chemicals

(7) Adjustable Frequency Drives

(8) Computer Room Air Conditioning Units

(9) Mechanical Thermal Insulation

(10) HVAC Control Systems

(11) Steam/Hot Water Boilers

(12) Dehumidifiers

(13) Steam Humidifiers

(14) Exhaust Fans

(15) Variable Air Volume Terminals

(16) Plumbing from the backflow preventer to the building exterior sewage lines to include

- Exterior: water supply lines, spigots, cut off valves, sewage lines, etc.

- Interior: piping, valves, fixtures, sinks, water closets, water fountains, supplies and drains to HVAC, roof drains, natural gas lines, etc.

(17) Electrical Low Voltage: Includes issues from the entrance cable to the point of use (including the wires, switches, breakers, fixtures, motors, appliances, etc.)

(18) Corrosion control applications: Mechanical systems only (piping; storage tanks, etc.)

(19) Service calls (Emergency Service calls, Urgent Service calls, and Routine Service calls)

(20) Any building and structure problems {including doors and door hardware, roof leaks, wall leaks, window repairs, lock repair or replacement, floor repair (VCT, sheet vinyl, carpet, ceramic tile, concrete, etc.), wall repairs (sheet rock, plaster, wall paper, ceramic tile, brick, concrete block, etc.) and small painting projects in conjunction with other repairs.}

(21) Exterior lighting re-lamping to include any lights to the buildings and parking lot lights (street lights not included). Interior re-lamping above 10 feet to include any lights attached to the building

(22) Interior Backflow Preventers

(23) Generator Service Support

(24) Electronic Lock Maintenance/Repair & Locksmith Services

(25) Eddy current testing (chiller tubing)

(26) Vibration analysis (pump motors)

Non -RPIE and Mission Equipment work:

(1) Food Service Equipment (including stoves, ovens, deep-fat fryers, ice makers, freezers, coolers, dish washers, garbage disposals, etc.)

NOTE: CONSTRUCTION SHALL NOT BE INCLUDED IN THIS CONTRACT.

1.1. PREVENTIVE MAINTENANCE AND INSPECTIONS. The Contractor shall perform PM on systems and equipment listed in Appendix B and C. PM consists primarily of inspection, lubrication, calibration, adjustment, and minor part and component replacement (e.g., filters, belts, hoses, fluids, oil and grease) as required to minimize malfunction, breakdown, and deterioration of equipment; and the identification of and/or performance of any repairs required to ensure the equipment is operating per manufacturer’s standards. The Contractor shall provide all services, labor, parts, materials and equipment necessary to perform PM.

The Contractor should recognize untimely response to repair requirements and lower levels of PM will result in increased repair frequencies and additional material costs. Excessive or repeated system breakdowns or deficiencies may be considered by the Government as an indication of unsatisfactory Contractor performance of PM. The Contractor may, at his/her option and at no additional cost to the Government, increase the level and/or frequency of PM in an effort to minimize repair requirements.

The Contractor is not required to provide routine PM and repair services for equipment on recognized holidays (see paragraph 4.1.1). If a scheduled service falls on a recognized holiday, the service will be performed on the next workday, (i.e., if a holiday falls on Monday, service will be provided on Tuesday).

The Contractor shall obtain and conform to the applicable latest edition(s) of the manufacturer’s recommendations, instructions, specifications, and standards for all equipment unless otherwise specified in this PWS. While performing work as stated above, the Contractor shall report any facility deficiency to the facility building manager.

See Section 1.2.2 for response requirements.

All services and maintenance work performed by the Contractor shall also conform to the applicable latest editions of the following:

EM 385-1-1 U.S. Army Corps of Engineers Safety and Health Requirements P.L. 91-596 Occupational Safety and Health Act OPNAV 5090.1 Environmental and Natural Resources Program Manual OPNAV 5530.14 Navy Physical Security AFOSHSTD 91-501 AF Consolidated Occupational Safety Standard

AFI 32-1068

AFI 32-7064

NFPA 72

OSHA 1910.146

Heating Systems and Unfired Pressure Vessels Integrated Natural Resources Management List of National Fire Protection Codes and Standards Confined Space Operations

1.1.1. Preventive Maintenance and Inspection Schedule. The Contractor shall submit a detailed schedule to the CO for approval within 15 calendar days following the award date of the contract. The schedule shall cover the entire term of the contract and include, for each system/piece of equipment listed in Appendix B and C, the facility number, the work to be performed (e.g., semiannual PM), and the week of the month the PM will be performed.

• PM for HVAC equipment shall be scheduled to coincide with the period immediately prior to the heating and cooling seasons. PM for all other systems/ equipment may be scheduled at the Contractor’s discretion unless specific requirements or restrictions are included elsewhere in this PWS.

• Once approved by the CO, the Contractor shall strictly adhere to the schedule to facilitate the

Government’s inspection of the work. Proposed changes to the approved schedule must be submitted in writing for the COR’s approval at least five (5) working days prior to the originally scheduled PM date. In no event shall the Contractor change the approved schedules without the prior consent of the COR.

1.1.2. Inspection, Testing, and Certification Services. The Contractor shall ensure applicable equipment listed in Appendix B and C are inspected, certified and maintained in a safe and fully operational condition in accordance with (IAW) manufacturer’s recommendations, specifications and standards.

1.1.2.1. Fuel Testing, Certification, and Tank Cleaning Notification. The Contractor shall perform the following tasks annually:

• Fuel testing using ASTM clear and bright test

• Chemically treat fuel with appropriate inhibitors

• Tag and label the tank noting the date and description of service

• Certify fuel quality as passing or failing

• Notify COR if tank cleaning is required

• Provide a copy of all test results to the COR

1.1.2.2. Non-Real Property Equipment Maintenance and Service. Maintenance, repair, and replacement services shall be provided by the Contractor IAW manufacturer’s recommendations and standard commercial practices. In the event of a conflict between the manufacturer’s recommendation and standard commercial practices, manufacturer’s recommendation will take precedents. If guidelines are not available, the Contractor shall notify the COR before proceeding. See Appendix C for list of Non–RPIE.

1.2. BUILDING / EQUIPMENT REPAIRS AND SERVICE CALLS. The Contractor shall contact the COR to attain proper clearance to include AF Form 103 for any excavation or other work that disrupts services e.g. traffic flow, utility interruption, etc.

1.2.1. Limitation of Liability. Service calls at or below the standard limitation of liability of $500 shall be accomplished by the Contractor at no additional cost to the Government. For service calls that exceed the limitation of liability, the Contractor shall submit a written quote IAW section 1.4.2.

Upon receipt of the quote, the CO will approve or disapprove work. If the CO approves work, the Government will be responsible for the amount in excess of the limitation of liability.

If the Contractor performs work above the limitation of liability without prior CO approval, the Contractor shall be liable for all costs incurred. Maintenance and repair requirements received for the same trade, building or structure at the same time will be combined into one service call.

Example: If a plumbing repair is projected to be $750, the Contractor shall provide a written fixed-price quote IAW paragraph 1.4.2. The Contractor shall provide the repair quote to the CO or their representative. The CO or their representative will notify the Contractor if and when the repair will be done. The Contractor would be paid the $250 above the $500 threshold by submitting an invoice against the contract’s repair CLIN.

NOTE EXCEPTION: The limitation of liability for the Central Energy Plant (Building 2409) is $3,000.00, to include labor, parts, and entire unit replacement. If the estimated cost of the repair exceeds $3,000, the work shall not be accomplished without CO approval. Costs in excess of the limitation of liability will be charged against the repair CLIN of the task order.

1.2.2. Service Calls. Service calls will be generated by the CE service call desk for real property and by the facility manager assigned to the individual task order for non-real property. The Contractor shall develop and implement procedures to receive, classify, respond, track, and complete calls in the allotted time as specified below.

1.2.2.1. Service Call Reception for Real Property. During normal working hours, the Contractor shall receive work authorization(s) from the CE service call desk via telephone, facsimile or electronic mail.

1.2.2.2. Service Call Reception for Non–Real Property. Facility managers and their designated representatives will contact the Contractor directly via telephone. See Appendix C for Non-RPIE.

1.2.2.3. Service Call Classification and Response. The Contractor shall respond to emergency and urgent calls 24 hours per day, seven days per week and recognized holidays. See paragraph 4.1.1 for recognized holidays.

1.2.2.3.1. Emergency Calls. Defined as any facility deficiency that immediately compromises Government property, environment, mission, or affects the life, health, or safety of personnel. Always includes, but is not limited to, failure of any utility, environmental control, or security alarm systems.

Emergency and urgent calls shall be considered received by the Contractor at the time and date the call is placed by any Government representative (i.e., facility manager, CE service call desk, etc.). The Contractor shall develop and implement procedures to receive and respond to emergency calls 24 hours per day, seven days a week, in the allotted time specified below.

1.2.2.3.1.1. Emergency Call Response. The Contractor shall respond within one (1) hour and be present on the job site working within two (2) hours after receipt of an emergency service call. The Contractor shall work continuously without interruption and shall arrest the emergency condition within 24 hours and before departing the job site (e.g. return critical system to operation, secure power to eliminate electrical hazard, etc.)

1.2.2.3.1.1.1. Emergency Call Task Order. If the estimated cost to arrest or downgrade the situation goes above the limitation of liability, the Contractor shall provide a written quote (see paragraph 1.4.2) to the CO and COR within Four (4) hours before proceeding with work. The Contractor will not proceed with work until authorized by the CO.

1.2.2.3.1.1.2. Emergency Call Down Grade. If further labor and material are required to complete the repair once emergency situation is eliminated or made safe, the call will be reclassified by the contractor and approved by the COR as either urgent or routine as appropriate. The corresponding completion time will then apply. Such follow-up work shall be considered part of the original service call and shall retain the date and time of the initial notification throughout the lifecycle of the service call.

1.2.2.3.2. Urgent Calls. Defined as any deficiency that does not immediately endanger personnel or property, but extended delays of repairs could possibly result in damage to Government property, or soon affect the security, health or well-being of personnel, or habitability items (sinks, showers, and toilets in dorm rooms), or the continued operation of a service or system. Calls will also be classified as urgent when the service or failure has upper level command/management attention.

The Contractor shall develop and implement procedures to receive and respond to urgent calls in the allotted time specified below.

1.2.2.3.2.1. Urgent Call Response. During normal hours of operations (see paragraph 4.1), the Contractor shall be present on the job site working within 24 hours after receipt of notification. After normal hours of operations, weekend and recognized holidays, the Contractor shall be on the job site conducting their assessment on the first business day after a call has been received. Once notified, the Contractor must complete all work within five (5) days.

1.2.2.3.2.1.1. Urgent Call Task Order. If the estimated cost exceeds the limitation of liability, the Contractor shall provide a written quote (see paragraph 1.4.2) to the COR and CO within 24 hours before proceeding with work.

1.2.2.3.2.1.2. Urgent Call Down Grade. If further labor and material are required to complete the repair once urgent situation is eliminated or made safe, the call will be reclassified by the contractor and approved by the COR as appropriate. The corresponding completion time will then apply. Such follow-up work shall be considered part of the original service call and shall retain the date and time of the initial notification throughout the lifecycle of the service call.

1.2.2.3.3. Routine Calls. Defined as any deficiency that does not qualify as emergency or urgent, but is needed to maintain the agreed upon facility condition. Calls shall be considered received by the Contractor at the time and date CE service call desk notifies the contractor of the service call.

1.2.2.3.3.1. Routine Call Response. Work will be initiated within three (3) work days after receipt of work authorization(s) and completed within 30 days of notification. Work authorizations shall be accomplished during normal hours of operations, Monday through Friday.

1.2.2.3.4. Completed Calls (RPIE ONLY). Within one (1) working day after completion of each service call, the Contractor shall add the following information to the work authorization form and return it to the CE service call desk:

• Description of work actually completed

• Brief description of material and parts used, including quantities and material cost

• Date and time work began

• Date and time work was completed

• Hours of labor (by craft) expended

• Signature or initials of the Contractor's craftsman performing the work (or supervisor), indicating that the work has been completed

The Contractor shall maintain historical records of all service calls for the duration of this contract, and shall furnish copies to the Government upon request. See Section 1.4.3.

1.2.2.3.5. Warranty on Service Call Repairs and Warranty Management. The Contractor shall warrant repairs for the length of time consistent with the equipment manufacturer’s standard warranty of replaced equipment to include parts and labor at no additional cost to the Government. The Contractor shall notify the COR of all defects in workmanship, material, parts, or improper installation by others and found by the Contractor to be covered by a warranty prior to performing repair work. The Contractor shall be responsible for tracking which equipment and components are covered by the original warranty and the warranty duration. The COR will provide available warranty documents.

1.3. MANAGEMENT. The Contractor shall designate a dedicated project manager to manage the total work effort associated with the services required herein to meet the performance objectives and standards (to include preventive maintenance and repairs below and above the LoL). Such management includes, but is not limited, to planning, scheduling, cost accounting, quote and report preparation, establishing and maintaining records, service call completion inspections (and related corrective actions), warranty coordination and quality control. The Contractor shall continuously maintain an adequate staff with the necessary management expertise to assure performance objectives and standards are met. Warranty work and call-backs on work orders shall be the responsibility of the contractor at no additional cost to the Government. Additional costs for Project Management during normal hours of operation shall not be charged against service calls for repairs over the LoL.

1.3.1. Contractor's Computerized Maintenance Management Systems (CMMS). A CMMS software package maintains a computer database of information about an organization’s maintenance operations. This information is intended to help maintenance workers do their jobs more effectively (e.g., determining which machines require maintenance and which storerooms contain the spare parts they need) and to help management make informed decisions (e.g., calculating the cost of machine breakdown repair versus preventive maintenance for each machine, possibly leading to better allocation of resources). CMMS data may also be used to verify regulatory compliance.

Software currently used is by the Government is Interim Work Information Management System (IWIMS);

however, the contractor is authorized to use any commercial software they deem suitable.

The Contractor’s CMMS should have the following capabilities:

• Organize and track inventory

• Manage equipment costs

• Track equipment history

• Schedule preventive maintenance tasks

• Maintain confidential labor records

• Allocate resources

• Generate work orders

• Requisition and purchase parts

• Project equipment failures

The Contractor shall maintain accurate historical records of all PM and service calls for the duration of this contract, and shall furnish historical data (i.e., work orders, reports, etc.) to the Government upon request. Data collected during the performance of this contract to include all historical records shall be the property of the U.S. Government.

All electronic information shall be turned over to the Government at the end of the contract performance period.

1.4. CONTRACTOR-FURNISHED REPORTS. The Contractor shall furnish the following reports to the Government. The Contractor shall maintain historical records of all reports and quotes submitted for the duration of this contract, and shall furnish copies to the Government upon request.

1.4.1. Preventive Maintenance Inspection Report. The Contractor shall prepare a weekly written report of Preventative Maintenance inspections. The completed report shall be submitted to the COR identified within each task order. The completed report shall identify the type and location of equipment that had been inspected, any deficiencies in operation, identification of parts that need replacement, date of inspection, name of technician(s) who performed the inspection, and the overall condition of the equipment.

If the Contractor determines that repairs annotated on the inspection report requires work that will exceed the limitation of liability, the Contractor shall notify the designated primary or alternate facility manager and COR. The COR will make a determination whether or not a written estimate needs to be submitted by the Contractor as outlined below.

1.4.2. Written Repair Quote. When a service call will exceed the limitation of liability the Contractor shall complete and submit a quote to the Contracting Officer (CO) and COR within two (2) business days after the CE service call desk notifies the contractor of the service call. This time frame shall not exceed the original time frame allocated based upon service call type (emergency, urgent, or routine).

The quote shall include a firm fixed price for parts and labor, the specified time needed to make repair(s), and the projected equipment downtime. The quotes shall include itemized parts and specific labor categories to include hourly wages. Labor categories and rates shall be those reflected in the most current wage determination incorporated into the contract. Prices for parts and equipment should reflect actual invoiced cost of the item to the contractor, including shipping.

The negotiated mark-up on labor, parts and subcontract work shall be included in the Contractor quote for repairs and submitted to the Contracting Officer for approval. The mark-up on labor, parts and/or subcontracted work shall not exceed the negotiated percentage over the contractor’s actual cost. If the Contractor subcontracts labor for repairs in excess of the limitation of liability, the Contractor must submit at least two competitive written quotes with the estimate.

The contractor shall submit cost documentation (payrolls, receipts, invoices, etc.) upon request from the Government.

1.4.3. Preventive Maintenance and Service Call Spreadsheet. The Contractor shall develop a spreadsheet as shown in the example of Appendix H. Weekly updates shall be completed in Microsoft Excel and submitted to the COR on Tuesday of each week via electronic mail.

1.4.4. Contractor Full-Time Equivalent (FTE) Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) require for performance of services under this contract for the Naval Nuclear Power Training Command (NNPTC) via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

FTE reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

*Reporting Period: Contractors are required to input data by 1 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

http://www.ecmra.mil/

Users Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

1.5. ESSENTIAL SERVICES. IAW Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.237.7023, it is determined that ALL services in this PWS are essential for Contractor performance during a crisis situation. In the event of a crisis, additional areas may be identified by the Contracting Officer (CO).

1.5.1. Mission-Essential Contractor Services Plan. The contractor shall submit their plan within 30 calendar days of contract start to the Contracting Officer for approval. The contractor shall maintain and update its plan, as necessary, and shall provide all plan updates to the Contracting Officer for approval.

1.5.2. Employee Listing. The Contractor shall maintain and provide a current listing of employees to the CO at the pre-performance conference. The list shall include employee’s name, contact number, and email address.

1.6 PRE-EXISTING CONDITIONS. The contractor shall submit a detailed report identifying pre-existing conditions within 30 calendar days following the performance start date of the contract. This list will be evaluated for validation and approval by the Contracting Officer and will be used to schedule repairs and determine the applicability of the Limitation of Liability on repairs in accordance with paragraph 1.2.1.

2. SERVICE SUMMARY. The Service Summary (SS) includes Performance Objectives that describe the desired end result or outcome the Contractor shall achieve. The Performance Thresholds states the minimum acceptable level of the performance in terms of quality, timeliness, and quantity in realistic and achievable standards. These thresholds are critical to mission success. The PWS paragraphs reference the details of the performance objective in the PWS.

Performance Objective PWS Para Performance Threshold

PREVENTIVE MAINTENANCE AND

INSPECTIONS are completed to the level specified in the PWS and on time.

1.1. Threshold is met when Contractor

performance meets PWS standard 98% of the time and no more than 2 valid customer complaints per month.

SERVICE CALLS: Service calls are executed in a timely manner to minimize equipment operations downtime. Response and repair is made within the times specified in the PWS

1.2. Threshold is met when:

Contractor responds to and resolves Emergency Calls as specified in the PWS 100% of the time.

Contractor responds to and resolves Urgent Calls as specified in the PWS 95% of the time.

Contractor responds to and resolves Routine Calls as specified in the PWS 95% of the time.

Completed Calls:Within one working day after completion of each service call, the Contractor shall add the following information to the work authorization form and return it to the COR:

1. Description of work actually completed

2. Brief description of material and parts used, including quantities and material cost

3. Date and time work began

4. Date and time work was completed

5. Hours of labor (by craft) expended

1.2.2.3.4. Threshold is met when:

Work authorization forms are submitted accurately and on time with required annotations 95% of the time.

http://www.ecmra.mil/

CONTRACTOR-FURNISHED REPORTS:

Reports are submitted IAW the PWS

1.4. Threshold is met when:

Reports will be accurate and submitted on-time with no more than 95% of the time

3. GOVERNMENT-FURNISHED PROPERTY, MATERIALS AND SERVICES. The Government will provide the items and services listed in this section. The Contractor shall provide any additional services, supplies, labor, etc. required to perform on this contract.

3.1. GOVERNMENT-FURNISHED FACILITIES (GFF). See Appendix F for Government furnished facilities.

3.2. GOVERNMENT-FURNISHED UTILITIES. The Government will furnish the following utility services at existing outlets, as may be required for the work to be performed under this contract:

• Electricity and fresh water. Information concerning the location of existing outlets may be obtained from the COR. The Contractor shall provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

• Refuse services at existing refuse cans or dumpsters.

3.3. GOVERNMENT FURNISHED SERVICES. The following is a list of Government-provided services.

Materials, equipment, labor and supplies necessary for the successful performance of this contract not specifically identified in this section shall be provided by the Contractor.

• Refuse Collection. Refuse collection will be provided at existing dumpsters. The Government reserves the right to adjust the numbers and locations of dumpsters based on observed utilization and requirements.

If there will be a requirement to perform services that create an unusually large quantity of refuse, the Contractor shall notify the COR no less than 10 days in advance, so that special pick-ups can be scheduled.

• Police and Fire Service. The complex currently has a security and fire department. These services will be furnished to the Contractor at no cost. The Contractor shall be liable for the cost of services that are required due to their negligence. NOTE: GOVERNMENT RESOURCES CANNOT BE UTILIZED TO

PROVIDE A CONFINED SPACE RESCUE TEAM FOR CONTRACTORS; THE CONTRACTOR

SHALL BE RESPONSIBLE FOR PROVIDING A CONFINED SPACE RESCUE TEAM IF THE NEED

ARISES.

4. GENERAL INFORMATION

4.1. NORMAL HOURS OF OPERATION. Hours of operation are from 0700 to 1630 hours, Monday through Friday.

Work in certain annexes or sub-annexes may require Contractor continuous operations (24 hours a day, every day of the year including recognized holidays). The performance of other work requirements shall be accomplished within the Government’s regular working hours unless the specific work requirement specified herein necessitates otherwise. Any other work outside normal hours of operation requires a request submittal to the COR for approval, no less than 72 hours before work is scheduled to be performed.

4.1.1. Recognized Holidays.

New Year’s Day 1 January Martin Luther King Day 3rd Monday in January Washington’s Birthday 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 July

Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

4.2. QUALITY CONTROL. The Contractor shall develop and maintain a quality program to ensure services are performed in accordance with this PWS and other commonly accepted Industry Best Practices. The Contractor shall develop and implement procedures to identify and prevent defective services from reoccurring. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in paragraph 2, Service Summary. The Contractor shall submit Quality Control procedures to the COR at the pre-performance conference.

The Contractor will supply the Government with a single point of contact in which to address customer complaints and quality control issues.

4.3. QUALITY ASSURANCE. The Government will periodically evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan. After the Contractor performs inspections, PM or repairs, the Government reserves the right to have an outside third party “certified equipment specific inspector” to conduct a follow-up inspection to ensure 100% compliance verification in accordance with all applicable directives, regulations and AFI’s in the best interest of the Government.

4.4. FIRE SAFETY. The Contractor shall obtain a burning permit from the Base Fire Department prior to welding, burning, or cutting operations for each day performing that type of work. All welding and burning operations necessary for the completion of this contract shall be accomplished in strict compliance with base fire safety standards. A copy of these standards is available from Civil Engineering upon request.

4.5. SAFETY. The Contractor shall comply with all safety regulations and procedures stated above. The Contractor will maintain and provide a copy of a written safety plan to the Wing Safety Office and COR at the pre-performance conference IAW AFPAM 91-210 6.4.

The Contractor shall maintain a mishap record at or below the national average for their industry. Upon request, the Contractor shall provide OSHA 300 and 301 logs to the safety office for mishaps occurring on the installation. Any mishaps involving damage to USAF (United States Air Force) property or injury to USAF personnel will be immediately reported to the base safety office.

The Contractor shall submit a detailed Permit-Required Confined Space (PRCS) Operations Plan to the CO for approval prior to the performance start date of the contract. All confined space operations must be coordinated with the Joint Base Wing Safety (JB Safety) office prior to the initial start of work. At that time, Wing Safety will notify the contractor of all hazards associated with the space. The contractor must provide JB Safety with their written Permit Required Confined Space (PRCS) program and documentation of workers PRCS training. Contractors (to include subcontractors) entering confined spaces on Joint Base Charleston are responsible for the safety of their personnel and for their own permit required space program as outlined in OSHA 1910.146. The prime contractor is responsible for all sub-contractor confined space operations.

The Contractor, whether regularly involved in routine site operations or engaged in temporary projects must follow all federal and state safety standards. In cases where the contactor will work with USAF personnel, USAF safety standards will be followed.

Contractor will ensure fall protection procedures or systems are available and used by workers where the potential of fall from a height of four (4) feet or more exists.

4.6. SECURITY REQUIREMENTS. The Contractor shall comply with all federal, state, and local security statutes, regulations, and requirements. Each employee shall be required to complete questionnaires and other forms as required for security purposes. The Contractor employees shall become acquainted with and comply with all Government regulations as posted, or as requested by the CO whenever entering a Government site (see Appendix G).

The Contractor shall not disclose or disseminate information concerning the operations of the activity, which would possibly result in a breach of the activities security or interrupt the continuity of its operation.

Disclosure of information relating to the services hereunder to any person not entitled to receive it, or failure to safeguard any classified information that may come to the Contractor in connection with work under this contract, may subject the Contractor, to criminal liability under 18 U.S.C., Sections 793 and 798.

Inquiries, comments, or complaints arising from any matter observed, experienced, or learned as a result of, or in connection with, the performance of this contract, the resolution of which may require the dissemination of official information will be directed to the CO.

4.6.1. Employee Listing. The Contractor shall maintain and provide a current listing of employees to the CO at the pre-performance conference. The list shall include employee’s name, contact number and email address.

4.6.2. Contractor Vehicles. See Appendix G, Section 6

4.6.3. Contractor Access Badge. See Appendix G, Section 3 thru 5

4.6.4. Access to Buildings. The Contractor shall be responsible for coordinating through the CO or COR to obtain access to buildings and arrange for them to be opened and closed. Keys may be issued to the Contractor; however, it shall be the Contractor’s responsibility to arrange for security of the buildings and facilities.

The Contractor shall be responsible for the cost of replacing any furnished keys that are lost. If the CO or COR decides that a lock must be replaced due to the loss of a key by the Contractor, the Contractor shall pay the cost of that replacement. NOTE: The Contractor is not authorized to duplicate any keys.

The Contractor shall pay the cost of changing a combination if the CO or COR has reasonable cause to believe that the combination has been compromised.

4.7. HAZARDOUS MATERIAL IDENTIFICATION. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a Government technical representative as potentially hazardous and requiring safety controls. The Contractor shall submit all MSDSs to the COR at the pre-performance conference.

Failure to provide MSDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

4.8. SPILL RESPONSE. The Contractor will be briefed on Joint Base Charleston spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations. In the event that it is necessary to utilize Government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the Government for all associated costs.

4.9. HAZARDOUS MATERIAL/ WASTE MANAGEMENT. The Contractor will be briefed on Joint Base Charleston Hazardous Material / Waste Management Plan at the pre-performance conference by a representative from the environmental department. Once briefed, the Contractor shall submit a Hazardous Waste Plan to the COR before start of work under this contract.

4.10. HAZARDOUS MATERIAL HANDLING. The Contractor shall have approval from the base Bio- Environmental Engineer (BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDSs. The Contractor shall identify these materials and products on Air Force Form 3952, Chemical/Hazardous Material Authorization Request monthly to the COR, Process Identification Form, and Shop Disposal Form. The Contractor shall provide one copy of the MSDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto Joint Base Charleston. The Contractor shall maintain one copy of the MSDSs for each hazardous material line item used within the work center. Storage of HAZMAT shall be done in compliance with state, local, and base regulations.

The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any HM (Hazardous Material) containing one of these banned substances will not be allowed on base.

4.11. MATERIALS. The Contractor shall provide new or factory reconditioned parts and components when providing maintenance and repair services as described herein. All replacement units, parts, components and materials to be used in the maintenance and repair of facilities and equipment shall be compatible with that existing equipment on which it is to be used; shall be of equal or better quality than original equipment specifications; shall comply with applicable Government, commercial, or industrial standards and used in accordance with original design and manufacturers intent. If the original manufacturer has updated the quality of parts for current production, parts supplied under this contract shall equal or exceed the updated quality.

4.12. WORK CONTROL. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements with regard to the established time limits and quality standards. Verbal scheduling and status reports shall be provided when requested by the CO or COR. The status of any item of work must be provided within 24 hours of the inquiry during the Contractor’s regular working hours, and within 72 hours after regular working hours.

4.13. WORK SCHEDULE. The Contractor shall arrange work so as not to cause interference with normal occurrence of Government business. In those cases where some interference is unavoidable, the Contractor shall make every effort to minimize the impact of the interference and its effects. All work schedules required shall be submitted to and approved by the CO. In no event shall the Contractor change approved work schedules without the prior approval of the CO. When non-essential services have been scheduled on the date a holiday occurs, such services shall be performed on the following working day.

4.14. WORK AREA. During and at completion of work, debris shall not be allowed to spread unnecessarily into adjacent areas nor accumulate in the work area itself. All such debris, excess material, and parts shall be cleaned up and removed at the completion of the job and/or at the end of each day work is in progress.

5. LIST OF APPENDICES:

A. Definitions and Acronyms B. NNPTC Building/Equipment Inventory- Real Property C. FSS Equipment Inventory- Non-real property D. Workload Estimate (Revised 10 Nov 2014) E. Maps (Provided Upon Request) F. Government Furnished Facilities G. Joint Base Charleston (JBCHS) Contractor and Vendor Security Requirements Handout H. PM and Service Call Spreadsheet (EXAMPLE) I. Historical Workload Data I-1. Historial Workload Data (1 Jul through 30 Sep 2014)

PERFORMANCE WORK STATEMENT