Revised PWS 14 Sep 2012 New Procurement.pdf

FA3047-12-R-0026

Attachment 1

FOR OFFICIAL USE ONLY

LACKLAND AFB

Food Service

REVISED

Performance Work Statement

(PWS)

14 September 2012

TABLE OF CONTENTS

SECTION NO. AND TITLE PAGE NO.

I. Description of Services 3

1. Scope of Work 3

2. Program Overview 3

3. Operational Requirements and Specific Tasks 4

4. Cashier Services 6

5. Sanitation Requirements 6

6. Housekeeping Services 6

7. Waste Management 7

8. Grounds Maintenance 7

9. Information Technology 8

10. Contractor Personnel 8

11. Conduct 9

12. Hours of Operation 9

13. Quality Control Program 11

II. Service Summary 12

III. Government Furnished Property and Services 13

1. Property 13

2. Services 15

IV. General Information 17

1. Safety 17

2. Contractor Personnel Meals 17

3. Training 17

4. Security Requirements 18

5. Contractor-Furnished Items and Services 19

6. Dining Facility Startups and Closures 19

7. New Airmen Training Complex (ATC) 20

V. Technical Exhibits 21

1. Hours of Operation (Technical Exhibit 1) 21

2. Workload Estimates (Technical Exhibit 2) 34

3. Applicable Publications and Forms (Technical Exhibit 3) 42

4. Maps and Work Area Layouts (Technical Exhibit 4-Attachment 1-1) 46

5a. Government-Furnished Facilities (Technical Exhibit 5a) 47

5b. Government-Furnished Equipment (Technical Exhibit 5b-Attachment 1-2) 48

5c. Government-Furnished Materials (Technical Exhibit 5c-Attachment 1-3) 49

5d. Recommended Supplies (Technical Exhibit 5d-Attachment 1-4) 50

6. Definitions (Technical Exhibit 6) 51

7. Food Service Attendants (Technical Exhibit 7) 54

PERFORMANCE WORK STATEMENT (PWS)

I. DESCRIPTION OF SERVICES

1. Scope of Work

The contractor shall, except as specified in this PWS as government furnished property or services, provide all personnel, supervision, equipment, and any items and services necessary to perform non-personal, full food services at Lackland AFB and, hereafter referred to as

"Lackland Dining Facilities" as defined in this PWS. The contractor shall perform the requirements, conform to the professional standards, and follow all applicable instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following: dining facility management; accounting; cooking; food requisition and preparation;

serving and replenishing food; cleaning facilities; property and utensils; maintenance of food service and information technology hardware; preparing vegetables and fruits for the salad bar;

bussing tables in dining areas, where required; performing cashier services; handling foods, supplies, and property; maintaining quality control; ensuring operator maintenance and repair of food service property; and in the event of contingency, perform all required tasks to include continued service. Furthermore, the non-personal services required in this contract are mission essential and must be performed unless waived by the contracting officer (CO). The estimated quantities of work are listed in Technical Exhibit 2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the Food Operations

Manager (FOM).

2. Program Overview

(a) Facilities. The Lackland AFB appropriated fund food service operation consists of the buildings as identified in Technical Exhibit 5a. Construction is underway on Lackland to consolidate Basic Militarty Training (BMT) training and living areas into a single Airman

Training Complex (see paragraph IV, 7) which will reduce the total number of BMT Dining

Facilities from six (6) to four (4) during the term of this contract. Space will be provided in building 5075 for the contractor to receive and store Meals, Ready to Eat (MRE) when the quantities needed are in excess of the storage area of the dining hall providing MREs to dining hall customers. The Defender Inn Dining Facility and the Medical Readiness Training Dining

Facility are located on Camp Bullis, approximately 26 miles Northwest of Lackland AFB. The

Amigo Inn, Mesquite Inn, Lackland Training Annex (LTA) Student Dining Facility, Live Oak

Inn, and Defender Inn are full service dining facilities to include carryout service. Meals will be provided at the Camp Bullis field-feeding site for students attending courses conducted away from dining facilities and for personnel participating in contingency operations. Also, there is a requirement to provide meals in the field-training area of the Basic Expeditionary

Airmen Skills Training (BEAST) site for basic trainees and staff. In addition, hot meals will be transported to the Contingency Aeromedical Staging Facility (CASF) at the Wilford Hall

Ambulatory Surgical Center for patients temporarily residing there. All facilities are dedicated to providing full meal service (unless otherwise specified) and meeting the nutritional needs of

Department of Defense (DoD) personnel and foreign students whom frequent the facilities.

(b) Customer Eligibility. The primary customers at these dining facilities are

Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. The primary customers of the flight kitchen are flight crews and manifested passengers on board military aircraft and personnel authorized flight meal support. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense.

Organizations such as local Boy Scout troops, Junior ROTC, Civil Air Patrol Cadets and other groups occasionally dine in the dining facilities upon permission from the installation commander. The installation commander may authorize dependents and guests to occasionally eat in the dining facilities. The government will inform the contractor when permission has been granted to feed such groups. When in doubt, cashiers will refer questions of customer eligibility to the dining facility manager. The contractor shall ensure only authorized individuals are served.

3. Operational Requirements and Specific Tasks

(a) Menu Boards. The contractor shall post and maintain all menu boards and prices at the entrance to the dining facility prior to the start of the meal period. Only the menu and prices of the scheduled meal period will be posted at a time, not the menu for the entire day.

Menu and price changes shall be posted within five (5) minutes of an event that necessitates a change to the menu.

(b) Food and Material Handling. The contractor shall order and maintain accountability of food in accordance with AFI 34-239, paragraph 5.2-5.7. The contractor shall ensure quality control of food being delivered. Acceptance or rejection of food shall be based on product quality and wholesomeness. In accordance with the most current Food and Drug

Administration (FDA) Food Code adopted for use by the Air Force, one hundred percent of items being delivered shall be inspected for damage and correct product temperatures on refrigerated and frozen foods. The contractor shall report all non-compliances rejected for quality or wholesomeness to Public Health (59 AMDS ext 671-9625/9626) and the FOM. The contractor shall store and utilize all stock received using the First-In / First-Out (FIFO) concept. The contractor shall direct all questions on approved sources and product code information to Public Health.

(c) Food Preparation. The contractor shall accomplish the food preparation tasks listed on the Food Service Production Log in accordance with the AF Food Service Recipe

Service. The contractor shall complete the production log in accordance with AFMAN 34-240 paragraphs 4.55, 6.3, 11.1, Attachment 2, and the Air Force Services Agency’s Golden Eagle

Standards. The contractor shall progressively prepare food items for all meals to ensure optimum freshness, flavor, color, texture, and nutritional value.

(d) Service of Food

1. The contractor shall comply with AFI 34-239 paragraphs 1.1, 1.2, 1.4-1.8, 3.1.1.1, 3.2-3.5.5, 4.1.2, 4.2-4.5, 5.1-5.7, entire chapter 6 and all attachments; AFMAN 34-240 paragraphs 1.1-1.3, 1.5, 2.1-3.2.8.5, 4.1-4.3.3, 4.5-6.15, 6.17, 7.1, 7.3, 8.1-8.18.2, 9.1-9.3, 9.4.2, 9.4.2.2-9.4.4.2, 9.5-9.7, 9.11, 9.12, chapter 10, chapter 11, attachments 1 and 2; and Air

Force adopted FDA Food Code using the standard recipes on the Air Force Food Service

Automated Recipe Service software program. The contractor shall plan menus in accordance with the Air Force Worldwide Menu.

2. The contractor shall move full serving containers to serving lines and remove used containers. Personnel shall not stack dirty or empty pans behind the serving lines because it projects a negative image. The contractor shall perform standard cross panning procedures and maintain proper temperature on serving lines. The contractor shall set up and close down serving lines in accordance with the hours defined in Technical Exhibit 1 and with the Food Service Production Log. Hot serving lines should be set up no more than 30 minutes prior to the start of the meal and cold serving lines should be set up no more than 60 minutes prior the start of the meal period. Serving lines may be closed once the scheduled meal period has ended. The contractor shall prepare short-order items such as hamburgers, hot dogs, and

French fries in advance only to the extent necessary to meet the required customer flow through the serving line. Proper planning of short-order items must be used to ensure food doesn’t lose flavor/freshness/nutritional value, exhibit poor color/texture and isn’t wasted.

Cook to order is the standard for short-order preparation and is the preferred method of cooking in the last 30 minutes of the meal period in all non-BMT facilities.

3. The contractor shall ensure basic trainees are served at a rate of eight (8) guests per minute while flights are being processed through the serving lines. The contractor shall ensure sufficient personnel are available to ensure food items are replenished without stopping the patron flow. The contractor shall provide sufficient personnel to ensure that patrons at other than basic military training facilities are served at the rate of five (5) guests per minute on the main serving lines and three (3) guests per minute on the short order or breakfast lines. Employees assigned serving line duties will receive a briefing prior to the scheduled meal period. The following will be discussed: available menu items, portion size, and correct serving utensil for each menu item. The contractor shall be courteous and professional to all food service guests.

4. The contractor shall provide carryout service with contractor provided commercial carry-out boxes and containers. All meals leaving the flight kitchen will be in boxes or bags with the Air Force Food Service Logo attached.

5. The contractor shall follow the Air Force Golden Eagle Standards found at www.lacklandfss.com/dining_facilities.html. This site covers the following subjects:

Corporate Food Service Handbook, Dining Facility Managers Handbook, DSCP Customer

Ordering Handbook; Flight Kitchen Managers Handbook, Food Service Accounting Guide, Line Attendant Procedures, Preface, Production Logs, and Receiving and Storage Standards.

(e) Table Bussing Service. The contractor shall clear, clean, and sanitize dining room tables, chairs, or booths in full food service dining facilities to ensure availability to customers without waiting. Customers eating in BMT facilities, soldiers from Echo Company (estimated at 200) attending language training at DLI when eating at Amigo Inn, customers eating at the

Medical Readiness Training Dining Facility (Camp Bullis) and patrons eating at building 5570 will buss their own tables. The contractor shall replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

http://lacklandservices.com/food/CorporateFoodServiceHandbook04Revision.doc http://lacklandservices.com/food/Managers%20Hanbook%20version%203.doc http://lacklandservices.com/food/FlightKitchensManagersHandbook.pdf http://lacklandservices.com/food/Accountantguide.pdf http://lacklandservices.com/food/LineServer.doc http://lacklandservices.com/food/Preface2007-Dec.doc http://lacklandservices.com/food/NewProductionLogs.xls http://lacklandservices.com/food/Storage.doc

(f) Meals Served Away from the Dining Facilities. The contractor shall provide meals away from the dining facilities at locations and at times listed in Technical Exhibit 2 on a regular basis. The contractor shall provide meals as required during base alerts, operational exercises, or during emergencies (natural / man-made) or simulated emergencies.

(g) Non-carryout Meals. On occasion, due to repairs or other reasons that make government furnished property unavailable, the contractor will be required to provide guests paper plates, plastic utensils, paper cups, and napkins.

(h) Flight Kitchen. The contractor shall provide flight meals and snack meals to authorized guests in accordance with AFMAN 34-240, the Air Force Golden Eagle standard, the Flight Feeding Standard and the local menu. The contractor shall provide meal orders of

15 or less within 30 minutes of notification. Large meal orders of 16 or more will be made available within one (1) hour of notification.

(i) Food Service Accounting. The contractor shall follow the government Food

Service Accounting procedures in accordance with publications listed in Technical Exhibit 3.

The contractor shall document all food received, issued and transferred between facilities. The daily accounting paper work shall be submitted to the Food Service staff office by end of day on the following schedule:

Business Day Submitted

Monday Wednesday

Tuesday Thursday

Wednesday Friday

Thursday Monday

Friday Tuesday

Saturday Tuesday

Sunday Wednesday

4. Cashier Services

The contractor shall reconcile cash drawers with Point of Sale (POS) reports and ensure cash collected for sale of meals is turned in on time. A receipt will be provided to all cash customers in the full food service dining facilities.

5. Sanitation Requirements

The contractor shall comply with all Federal and Air Force mandated sanitation requirements according to AFI 48-116, Food Safety Program, and the most current FDA Food Code adopted for use by the Air Force. The contractor shall comply with sanitation requirements of the FDA

Food Code and state/local laws/regulations, which result in a satisfactory or better rating on

Public Health inspections. The contractor shall conduct internal self-inspections every seven

(7) days of all facilities listed in Technical Exhibit 5a and make reports available to the

Contracting Officer Representative (COR) and Public Health personnel.

6. Housekeeping Services

The contractor shall maintain cleanliness of all areas that immediately affect customer service to include overall appearance of all dining facilities.

(a) Floor Cleaning. The contractor shall clean floors so that no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or under furniture and property. All floors with vinyl tiles shall present a shined appearance. The contractor shall not place chairs on tables at any time.

(b) Spot Floor Cleaning. The contractor shall spot clean floors to remove food spills and debris and post wet floor signs when the floor is wet. Signs will be removed and placed out of view of customers when signs are no longer required (e.g., when the floor is dry).

(c) Lavatories. The contractor shall spot check lavatories during meal times to ensure tidiness and availability of supplies. The contractor shall clean toilets, urinals, washbasins, sinks, and partitions with a germicidal detergent solution. The facilities shall be cleaned as often as necessary to keep them clean. The contractor shall remove all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

(d) Kitchen/Dining Room. The contractor shall clean and sanitize dishes, utensils, pots, pans, equipment and kitchen/dining areas in accordance with the Air Force adopted FDA

Food Code.

(e) Other Housekeeping Tasks. The contractor shall replace all inoperative light bulbs and fluorescent tubes within 24 hours unless the lights are 10 feet or higher inside and outside the assigned facilities. The contractor must contact Civil Engineers (CE), initiate a work order, and document the contact to replace lights over 10 feet. All work order requests and follow-up calls to CE and in-house maintenance personnel shall be documented in the appropriate work order log book.

(f) Hand Sanitizer. The contractor will provide hand sanitizing solution for guests in each facility and ensure dispensers are full at all times during the meal period.

7. Waste Management

The contractor shall comply with the base recycling program. This may require segregating reusable/recyclable waste materials by type. The government shall retain ownership of all reusable waste materials. The contractor shall remove non-reusable waste materials (trash and garbage) from the facility by government-approved methods. The contractor shall get prior approval from Hazardous Material (HAZMAT) Pharmacy prior to bringing any hazardous materials on the base.

8. Grounds Maintenance

In the BMT facilities the contractor is responsible to clean from the back dock to the trash receptacles. The contractor shall clean and maintain the grounds up to 50 feet around each non-BMT facility, listed in Technical Exhibit 5a. The contractor shall:

(a) Sweep and clean in and around entrances, exits and sidewalks as required to maintain a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, cigarette butts, and spider webs from the area.

(b) All entrances, exits, and sidewalks leading to and from the facility must be free of snow and ice prior to and throughout each meal period.

(c) The contractor shall ensure all plants/shrubs (within landscape borders) are neatly trimmed and free of weeds at the following dining facilities: buildings 10175, 10810, and 124.

The contractor will place mulch around plants once a year.

9. Information Technology (IT)

The contractor shall trouble shoot and repair IT equipment (hardware only) to include fax machines, work stations, computer servers, printers, POS systems, pole displays, and hand-held inventory scanners. Contractor personnel shall determine if work orders to repair IT equipment should be called in to the 802d Force Support Squadron, 802d Communications

Squadron or Aloha Help Desk. Work orders shall be submitted by contractor personnel and follow up actions shall be taken to ensure equipment is repaired as soon as possible. The contractor shall arrange for the repair or replacement of property and parts, which are covered by warranty. The contractor shall install new IT equipment (hardware only) and return old equipment to the Food Service Equipment Custodian. The contractor shall only be responsible for trouble shooting menu boards (LCD TV/monitors) to ensure connectivity and electrical power. IT equipment will be cleaned regularly and be free of dust and grease.

10. Contractor Personnel.

a. Management. The contractor shall provide full-time contract management on site who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during normal duty hours (Mon-Fri/7:30AM-

4:30PM) to meet at Lackland AFB with government personnel designated by the CO to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within one (1) hour. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. The positions shall at no time be vacant.

b. Uniform Requirement. The contractor shall provide employee uniforms and nametags. Employees shall wear clean, neat, pressed and well-fitting uniforms at all times while on duty. Torn and dirty uniforms, in addition to those with missing buttons, etc., are not to be worn in the dining facility. Aprons and hats will not be worn outside the dining facility.

All uniforms must be consistent with the pattern and material, the contractor must have available uniforms for newly hired personnel. The uniforms shall not contain commercial advertising except that the hats and nametags may contain the contractor’s name. Submit uniforms for approval by the CO no later than two (2) weeks prior to contract start date.

1. All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher than 11/2 inches shall not be worn. All shoes shall be black in color and have slip resistant soles.

2. All personnel shall wear a nametag furnished by the contractor with a minimum of the employee’s last name. Name tags worn by the contract/project manager, facility manager, and supervisors shall indicate their job title. Procedures will be available for making temporary nametags for personnel reporting to work without one. Masking tape or markings on shirt will not replace nametags. The temporary nametag must be of the same material and attachment method as the permanent nametag.

3. The contractor shall furnish all uniforms. The contractor will provide three (3) sets of uniforms (pants, shirts, hats, aprons) and safety shoe covers to all employees upon start of this contract. In addition, management personnel will be issued one jacket. The contractor will be reimbursed for this one-time initial issue. The government will then reimburse the contractor for three sets of uniforms issued to newly hired employees. The government will also reimburse contractor for three sets of uniforms issued on employees’ anniversary date. The reimbursement will be at the actual invoice cost for all uniforms issued. The contractor shall submit data to include name, date of birth, date hired, date issued and cost of uniforms on all employees receiving uniforms on a monthly basis to the FOM electronically using an Excel spreadsheet.

11. Conduct

The contractor shall follow guidelines established in AETC Instruction 36-2909, Professional and Unprofessional Relationships. Contract employees will not fraternize with food service guests. The contractor employees shall conduct themselves in a lawful manner at all times.

The installation commander reserves the right to bar contractor employees from the installation for misconduct. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

12. Hours of Operation

(a) Normal. The contractor shall maintain operating hours at the Lackland dining facilities as listed in Technical Exhibit 1. During the required serving hours for the dining facilities, any authorized patron may select foods from a complete menu.

(b) Holidays. The Lackland dining facilities are open on all holidays. The contractor shall plan for decreased attendance expected at Thanksgiving in the BMT dining facilities.

The government will provide holiday facility schedules to the contractor at least five (5) days before the date of the event for Thanksgiving, the Christmas season, and other special occasions. There will be a reduction of personnel strength during the Christmas holiday period

(commonly known as Exodus) in the dining facilities supporting technical training. This reduction will result in a temporary closure of one or more technical training dining facilities.

Normally three technical training dining facilities are closed for approximately l0 to l4 days during that period. The contractor shall not be paid for the operation of the closed facilities.

The period could vary depending upon the holidays in relation to a weekend. The contractor will be notified of the closure period, to include the facilities, as soon as the dates are made available to the FOM.

(c) Emergency or Special Event Services. Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day.

The contractor shall provide these services when notified by the CO in writing, at the contract line item price for extended service hours.

1. The contractor shall provide additional support in such areas as sanitation and general appearance for visits by distinguished visitors and inspection teams, Management

Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments. Such visits are estimated at 180 times per year (approximately 100 visits to the

BMT facilities and 80 to Tech Training facilities.

2. The contractor shall provide additional support in such areas as sanitation and general appearance for civic groups. Civic groups are authorized to use the dining facility upon permission from the installation commander. Group size ranges from 10-120 persons with visits occurring year round.

(d) Contingency Services.

1. Performance of services during crisis declared by the National Command

Authority. In the event the mission posture of the base changes substantially because of war, other national emergencies, or a natural disaster, the contractor shall be capable of supporting these missions for the duration of that emergency.

2. The contractor shall provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated 12 occurrences that shall include, but are not limited to IG Inspections, Major Accident Response

Exercises, other military exercises, actual emergencies or natural disasters during an average year by extending serving hours as directed by the CO at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to

24 hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements.

3. Air Force Reserve (USAFR) and Air National Guard (ANG) Weekends.

Lackland AFB supports several USAFR and ANG units performing Unit Training Assembly

(UTA) training on weekends each month. The government will provide the contractor a tentative list of these active duty weekends, which is subject to change with a 24-hour notice.

The contractor shall provide sufficient personnel at the Live Oak Inn Dining Facility to handle monthly ANG and USAFR weekends. There is an estimated one (1) weekend per month.

4. Camp Bullis Field Feeding Site. The contractor shall provide hot meals for consumption away from the Defender Inn Dining Facility. The hot meals shall be provided in the amount requested by the using organization. This service is estimated to be at 230 days a year. The contractor shall prepare the requested number of meals, pack the meals in approved hot food containers and deliver the hot meals to the site on Camp Bullis determined by the requesting organization. The site is located five miles away from the Defender Inn Dining

Facility. Upon arrival at the requested serving location, the contractor shall set up the serving area, properly identify patrons, collect signatures and money, as applicable, and serve the meals using disposable (single service) plates, cups, eating utensils, etc. The contractor shall be responsible for cleaning the serving area and the proper removal and disposal of any trash and/or garbage resulting from the service provided. The contractor shall account for hot meals in the same manner as meals served in the dining facility. Additionally, the contractor shall deliver Meals, Ready to Eat (MREs) to the requesting organization. The contractor shall follow accounting procedures for the MREs as established by Air Force Manual 34-240, Chapter 4.

13. Quality Control Program

The contractor shall establish a quality control program that encompasses all aspects of the contract. The contractor shall implement the quality program in accordance with the Quality

Control Plan (QCP). The QCP will be submitted to the government at the start of the contract and shall include the following:

(a) Quality Control (QC). The contractor shall develop and maintain a QC inspection system that encompasses all functions of the contract. The QC inspection system shall satisfy the requirements in the Inspection of Services clause and shall be designed to keep the contractor's management informed of all issues affecting quality. The QC records of inspections shall indicate the nature and number of observations made, the number and type of deficiencies found, and the appropriate action taken.

1. The contractor shall prepare monthly Quality Status Reports (QSR). The contractor shall provide details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance, corrective actions taken and current status of all issues yet to be resolved. QSRs shall be distributed to the contractor's program management and government representatives concurrently on a monthly basis no later than the 5 th workday of the month. At a minimum, the QSRs must include metrics, which verify whether the performance standards in the Service Summary have been met.

2. The QC function shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the government. All deficiency responses shall include the cause of the deficiency, corrective action, efforts to preclude recurrence, and an analysis of the quality program's effectiveness in the area of the deficiency.

3. The QC function shall develop and maintain a training program in writing designed to ensure all contractor personnel are proficient in their duties and clearly aware of the contractual requirements, and are current with all changes throughout the life of the contract. Training shall be documented using one standard for all facilities.

(b) Inspection Instructions. The contractor shall prescribe inspection, auditing, and testing by clear, complete, and current instructions. The contractor's inspection instructions shall be documented and shall be available for review by the government representatives throughout the life of the contract.

II. SERVICE SUMMARY

Performance Objective PWS Para. Performance Threshold Method of Assessment

1. Ensure menus are planned in accordance with the Air Force

World Wide Menu Systems.

I.3.d.1 This requirement is met when the contractor does not exceed seven (7) defects for all inspections in a month.

Periodic

2. Accomplish food preparation tasks in accordance with the Air

Force Production Log.

I.3.c This requirement is met when the contractor does not exceed seven (7) defects for all inspections in a month.

Periodic

3. Comply with sanitation requirements of the Food Code and state/local laws/regulations.

I.3.b & d and I.5

This requirement is met when the contractor does not exceed seven (7) defects for all inspections in a month.

Periodic

4. Achieve a ―Satisfactory‖ rating or higher on all Public Health inspections.

I.5 This requirement is met when Public

Health inspection records prove the inspection ratings in all facilities are

―Satisfactory‖ or higher 100% of the time inspected in a month.

Third Party Assessment

5. Satisfy Food Service guests in reference to timeliness of service.

I.3.d.3 This requirement is met when the contractor does not exceed seven (7) defects for all inspections in a month.

Periodic

6. Make available supplies and materials necessary to serve guests.

I.1, I.3.d.4 and III.1.h

This requirement is met when the contractor does not exceed seven (7) defects for all inspections in a month.

Periodic

7. Ensure Accounting and Food

Accountability Reports are accurate and on time on the first submittal.

I.3.i This requirement is met when the first submittal of required accounting reports contain no more than seven

(7) errors for the month.

100 Percent

8. Reconcile AF Form 79 and/or

Point of Sale (POS) reports with

DD Form 1131 deposits to ensure cash is turned in on time.

I.4 This requirement is met when all DD

Forms 1131 from all facilities are found to be 100% accurate in amount of deposit and deposits in a month were made on time.

100 Percent

9. Maintain the interior and exterior of all dining facilities, storage areas, and office facilities in a clean and sanitary condition.

I.6, I.7, I.8 This requirement is met when the contractor does not exceed seven (7) defects for all inspections in a month.

Periodic

10. Equipment repairs will be initiated and completed respectively within the following timeframes:

Routine 24 hours/96 hours

Urgent 12 hours/48 hours

Emergency 1 hour/24 hours

III.1.e.7 This requirement is met when the contractor does not exceed the required maintenance timelines seven

(7) times for all inspections in a month.

Periodic

11. Ensure quality and wholesomeness of foods through inspections upon delivery and practice First-In/First-Out.

I.3.b This requirement is met when the contractor does not exceed seven (7) defects for all inspections in a month.

Periodic

12. Comply with AF established safety requirements.

IV.1 This requirement is met when the contractor does not exceed five (5) defects for all inspections in a month.

Periodic

13. Clear, clean and sanitize dining room tables, chairs, and booths to ensure availability to

Food Service guests.

I.3.e This requirement is met when the contractor does not exceed seven (7) defects for all inspections in a month.

Periodic

III. GOVERNMENT FURNISHED PROPERTY AND SERVICES

The government will provide the facilities, fixtures, property, and services listed in this section and in Technical Exhibit 5b.

1. Property

(a) Facilities. The government shall furnish or make available facilities described in

Technical Exhibit 5a. No alterations to the facilities will be made without specific written permission from the government representative.

(b) Property. The government will furnish property listed in Technical Exhibit 5b.

(c) Property Inventory. An inventory of government furnished property shall be done not later than five (5) calendar days before the start of the contract period, and not later than 10 calendar days before the completion of the contract period (including any option periods). The contractor and a government representative shall conduct a joint inventory of all government-furnished property and the contractor shall sign a receipt for all property provided by the government. Property missing or not in working order shall be recorded and the CO notified in writing. The contractor and the government representative shall jointly determine the working order and condition of all property and document their findings on the inventory.

(d) Normal Wear and Tear. The contractor shall submit requests for replacement of government-furnished property (Tech Exhibit 5c, Attachment 4) to the FOM for processing.

Such requests shall specify the reason for the replacement.

(e) Property Maintenance and Repair. The contractor shall provide maintenance on property to include repair of all government-furnished property and replacement of component parts, hood filters, water faucets, and air curtains. The contractor is responsible for whatever maintenance methods are necessary to properly perform this service except as indicated in paragraph 1(e)2 below. Parts are reimbursable; however, labor costs are not reimbursable as they are considered maintenance.

1. The contractor shall connect and disconnect all utility lines to property when required and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of property and parts, which are covered by a warranty.

2. The contractor shall furnish a written cost estimate to the FOM or designated representative on any property repair when the property has exceeded its life cycle, when the total repairs exceeds the cost of the equipment, and for all repairs exceeding $500.00.

3. If the contractor and government point of contact determine property is beyond economical repair, the contractor, in coordination with the government inspector, shall recommend to the FOM, in writing, that such property be replaced. The contractor shall include specifications, recommended source, and cost estimate to support the recommended replacement. The government will be responsible for purchasing and providing replacement equipment. The contractor shall install replacement equipment.

4. The contractor shall turn in any property condemned or replaced to the

Defense Reutilization and Marketing Office (DRMO) in accordance with DRMO guidelines.

The contractor will fill out DD Form 1348-1A then contact DRMO, Disposal Service

Representative, for disposition instructions. If DRMO representative finds that the property can be reutilized, then the contractor will palletize items for pick up in accordance with DOD

4160.21-M. Property that cannot be reutilized must be scheduled and delivered to the DRMO located on Fort Sam Houston. The contractor will provide a list of equipment items turned in within one week from the time the items are turned in to DRMO or transferred to another facility. This list will include the facility number where the items were located.

5. The contractor shall furnish all replacement parts. The contractor shall own all parts purchased until they are installed on government-owned property. The government will then reimburse the contractor, at actual invoice cost for all parts used plus any related special handling costs. The contractor shall submit complete consumption data on all parts used each month to include unit price, number of units and total cost to the FOM electronically in Excel.

6. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition (three quotes) for such purchases. A copy of all quotes will be provided to the FOM. The contractor shall credit all discounts and rebates to the government. The contractor shall turn in used parts, or a credit invoice for it, to the government.

7. The contractor shall initiate and complete repairs within the period of time designated below unless a deviation is approved by the FOM. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the FOM stating why the property has not been repaired and the estimated date when repairs will be completed.

(a) Routine – Initiate within 24 hours – Complete repair within 96 hours

A routine repair is anything that doesn’t cause a financial loss or loss of service and does not inconvenience workers or customers.

(b) Urgent – Initiate within 12 hours – Complete repair within 48 hours

An urgent repair is anything that causes an inconvenience, but has a work around (i.e., inoperative ovens…you can use others that are available).

(c) Emergency – Initiate within one (1) hour – Complete repair within

24 hours. An emergency repair is anything that can cause a loss of food or service to the government or a loss of service (i.e., refrigerator, serving lines or dishwasher).

(f) Materials. The government will provide Corporate Food Service (CFS) software and training materials, decorative materials, and floral arrangements. The contractor must replace government furnished materials identified in Technical Exhibit 5c when no longer serviceable; the government will retain ownership of all items replaced. An inventory of all government furnished materials shall be done not later than five (5) calendar days before the start of the contract period, and not later than 10 calendar days before the completion of the contract period. The contractor and a government representative shall conduct a joint inventory of all government-furnished materials and the contractor shall sign a receipt for all materials provided by the government. Materials missing or not in serviceable condition shall be recorded and the CO notified in writing. The contractor and the government representative shall jointly determine the serviceability of all materials and document their findings on the inventory.

(g) Food. The government will furnish all food and condiments to include operational rations.

(h) Supplies and Materials.. The contractor shall furnish all supplies to perform food services. Reference Tech Exhibit 5d for list of reimbursable items. Additional supplies may be purchased with the approval of the FOM or designated representative. The contractor shall own all supplies until issued to the facilities for use. The government will then reimburse the contractor, at the actual invoice cost for all supplies used. The contractor shall purchase supplies and materials at the lowest price obtainable after securing reasonable competition

(three quotes) for such purchases. A copy of all quotes will be provided to the FOM. The contractor shall credit all discounts and rebates to the government. The contractor shall submit complete consumption data by facility on all supplies used each month to include description, extended unit price and total dollar value for each facility to the FOM electronically in Excel.

2. Services. The government is responsible for:

(a) General.

1. Electrical power into the building, including panel board, circuit breaker and electrical outlet.

2. Sewer lines from floor and wall drains of buildings.

3. All gas, water and steam lines from the supply source to the wall/floor receptacle or connector.

4. Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

5. Providing entomology treatment to each dining facility and flight kitchen.

6. Providing building space to be used by contractor for repairs, maintenance, and parts storage.

7. Providing Basic Military Trainees as listed in Technical Exhibit 7.

8. Providing National Agency Check with Inquiries and issue a Common Access

Card to all personnel requiring access to the Lackland Local Area Network (LAN).

(b) Utilities. The government will provide gas, electricity, sewage, and water.

(c) Mail Distribution. On-base mail distribution only.

(d) Communication. "Class A" telephone service, LAN line, and access (for official business only) to the LAN via e-mail accounts to perform contract requirements.

(e) Building Maintenance and Repairs. Alteration, repair, and maintenance of buildings.

(f) Refuse Collection. Monday – Friday, at all buildings on a schedule established by the government, size of container 8 cubic yards, type of refuse ―garbage‖.

(g) Recyclable Materials Collection. Provide grease and cardboard recycling collection service in all facilities and #10 can recycling in the BMT dining facilities.

(h) Security Forces and Fire Protection. Phone Numbers: Non-emergency 671-

2018; Emergency 911; dial 210-671-0911 from a cell phone.

IV. GENERAL INFORMATION

1. Safety

The contractor shall promote and ensure a safe working environment for employees and a safe eating environment for food service guests. All contractor personnel must adhere to guidelines established in AFOSH Standard 91-300, Food Service Operations, and AFOSH Standard 91-

501, Air Force Consolidated Occupational Safety Standard and AFI 48-116, Food Safety, paragraph 1.5.

2. Contractor Personnel Meals

(a) Contractor personnel who work in dining facilities under this contract may purchase prepared food and beverages to be consumed in the facility while on duty and up to

30 minutes before or after their shifts. Personnel assigned to the maintenance team will be permitted to take a meal to go. At those facilities operating the A La Carte system, employees shall pay for each item at the established item price to include the government authorized operating charge. At those facilities operating the Subsistence Credit Allowance System

(SCAMS) contractor personnel shall pay the established price to include the operating charge.

(b) Payment for prepared food items does not apply to a spoon size taste/sampling by personnel performing quality control. Contractor personnel purchasing food shall sign customer receipt tapes, which the contractor shall retain for each meal period as proof of payment. Meals purchased by contract personnel shall not count as meals served for contract payment purposes. Contractor personnel shall not bring or store food from other sources into the dining facilities or flight kitchen.

3. Training

The contractor shall provide necessary training to employees and maintain records of all training on-site and have them available for government review. Each facility manager will have a copy of their training plan available for government review. In addition, contractor employees shall receive the government provided training listed below.

(a) The contractor shall ensure that contract supervisors receive initial food handlers training from all individuals designated by the Public Health Flight Commander. This training class is approximately one hour in length. All non-supervisory contract personnel shall be trained in food handling techniques by contract supervisors that have attended the initial food handlers training course. The contractor shall ensure contract supervisors receive refresher food handlers training annually or as often as necessary for contract personnel to be aware of their responsibilities in safe food handling.

(b) Contractor personnel shall attend at least two (2) hours per year of fire prevention training provided by the government.

(c) All contractor employees required to access the Lackland Local Area Network are required to take a one (1) hour long Information Awareness Training annually. In addition, each employee needing access to the LAN will need to complete SF85 for a National Agency

Check with Inquiries. This form will be forwarded to the 802d Force Support Squadron’s

Security Manager electronically.

(d) All contractor employees required to handle funds shall attend a two (2) hour long

Fund Handlers Training as required by AFI 31-101, Integrated Defense (For Official Use Only).

4. Security Requirements

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

(a) Base Access. The contractor shall obtain personal identification passes for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto

Lackland AFB. The contractor must submit a request for base access to the CO. The request will contain the name, date of birth, driver’s license or state identification number of each employee requiring access to the installation. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles entering the installation. The contractor will provide a list of current employees to the CO one month prior to the start of the contract and annually thereafter; one month prior to start of an option year. Also, a list of all terminated employees along with access badges and or Common Access Cards will be turned in to the FOM on a monthly basis.

(b) Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift, the contractor shall ensure all government facilities, property, and materials are secured. The contractor shall abide by AFI 31-101, Integrated Defense, paragraph 8.2.5.8. Prevent Pilferage. Pilferage is the deliberate taking of property through circumvention of human controls and physical protection methods. Like the terms ―steal, ―take, ―theft, and ―larceny, it implies the taking of any quantity of material or any item of value without authorization. It is everyone's responsibility to prevent and report pilferage.

(c) Funds Protection. Appoint a primary and alternate funds custodian in writing to the FOM. To protect cash held by the contractor, the contractor shall comply with the following paragraphs in AFI 31-101, Integrated Defense. 8.2.5.8.2.2. Keep accountability and control of lock combination lists, keys, locks, and containers. 8.4.4.11. Container

Combination Control, control the container combination and restrict it to the minimum number of persons. Change the combination as follows: 8.4.4.11.2. Every 12 months for other funds facilities. 8.4.4.11.3. When transferring, discharging, or separating personnel who have access to the container. 8.4.4.11.4. When directed by the Integrated Defense Council (IDC).

(d) Anti-robbery Procedures. The contractor shall follow guidelines published in

AFI 31-101, Integrated Defense. 8.3.2.4. Anti-Robbery Exercises. Funds facilities storing under $100,000 must be exercised annually by the Resource Protection Program Manager. All funds storage facilities, regardless of amount, should conduct and document anti-robbery training for their personnel as determined by the IDC.

5. Contractor Furnished Items and Services

Except for those items or services specifically stated as government-furnished or government reimbursed, in Section III and Technical Exhibit 5, the contractor shall furnish everything required to perform this contract, to include the following:

(a) Commercial Telephone Service. The contractor will pay for any additional telephone line they may require. They will work with the 802d Communications Squadron to establish this line, if necessary.

(b) Special Functions. The contractor shall decorate dining facilities with government provided decorative materials and floral arrangements for holidays and special…