Attachment 1 - GV System SOW.pdf

Giant Voice System Support Statement of Work

1. Description of Services.

Scope of Work: The contractor shall provide two services for each of the 28 Giant Voice units.

1. First is the immediate repair of all Giant Voice units. The contractor will identify any issues with the GV units and perform the necessary repairs to restore them to 100% operational status. Repair services include servicing, troubleshooting, replacement of parts, removal, and installation. The contractor shall provide all management, tools, supplies, equipment, labor, training, personnel, and transportation necessary to perform Giant Voice (GV) Maintenance Inspection Services for Goodfellow AFB (GAFB), Texas.

2. Secondly, the contractor will conduct scheduled preventative maintenance inspections to ensure the full operability of the Mass Notification System and satisfies the LWC-17CS-Y65A0-17, which states that there will be a PMI every 168 days. Maintenance services include servicing, troubleshooting, repairing, replacement of parts, removal, and installation. Also, return to operation all equipment and systems requiring service to provide continuous and reliable GV Mass Notification communications to GAFB’s command and control agencies.

Contractor provided services shall also include continuous and reliable operation of GAFB GV system, equipment, and associated sites.

This support provides servicing and part replacement support for the following items:

1) Central Control Station with ATI Mass Alert Software integrated to two REACT

5000 Communication Control Units.

2) 12 exterior tower mounted speakers/stacks and attached peripheral equipment.

Equipment Description: Exterior tower mounted speakers (Note 1)

3) 16 exterior building mounted speakers and attached peripheral equipment.

Equipment Description: Exterior building mounted speakers (Note 1)

4) There is a range of errors and status messages such as Power Source Failure, Charger Fail/No Sound, and Radio/Antenna System error due to the need for replacement and repair of essential components. Tower units are likely to “shutdown” due to imbalances such as high currents or components overheating, rendering them inoperable. We require prompt procurement and installation of batteries, solar regulators, circuit boards, and speaker drivers to maintain the operational efficiency of the Giant Voice system. Additionally, some tower units have developed issues or sustained damage to their solar panels, which necessitates immediate repair.

Note 1: Equipment includes but not limited to ATI High Powered Speaker Stations, 400-watt speakers, 12 Volt DC Batteries

Location: Maintenance work will be performed at Goodfellow AFB in San Angelo, TX, Rio Concho Housing Area, San Angelo TX and Goodfellow AFB Recreation Park, San Angelo TX. Additional work will be performed at the contractor’s facilities via telephone and email.

Purpose: This service will restore the Giant Voice system to full operability and provide ongoing maintenance support for the GV equipment. This SOW outlines the scope and requirements for this support.

2. PERSONNEL: ON-SITE SUPPORT IS REQUESTED. Contractor personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of company or by wearing appropriate badges that contain the company name and employee name. Contractor shall ensure personnel are compliant with REAL ID Act of 2005 for the purpose of gaining access to Goodfellow Air Force Base.

3. QUALITY CONTROL. The contractor shall insure that all work performed under this Statement of Work (SOW) meets the quality established in section 10, General Tasks, and section 12, Specific Tasks.

4. PHYSICAL SECURITY:

a. Access Passes: The necessary applications for contractor passes can be obtained by contacting the Government Project Manager (GPM) or the 17th Communications Squadron. Before starting the work, the Contractor shall provide a list of all personnel that will work on GAFB, (include DOB, last four of Social Security number, driver’s license number and state), to permit security screening. Any workers not cleared will be identified, and not permitted to work on GAFB. All vehicles used to access GAFB will enter through the Commercial Vehicle Inspection Area (CVIA) and must have valid insurance to include current registration. The CVIA is open Monday – Friday, 0600 – 1400, except weekends and holidays. After 1400 hours, all vehicle inspections will be conducted in the VCC parking lot and then access granted through the South Gate.

b. Government Property: If on-site visit required, the Contractor shall be responsible for safeguarding Government property associated with the required work. Facilities, equipment, and materials shall be secured at the close of each work period.

5. OPERATIONS SECURITY (OPSEC) REQUIREMENTS. The purpose of OPSEC is to reduce the vulnerability of Air Force missions by eliminating or reducing successful adversary collection and exploitation of critical or sensitive information. OPSEC applies to all activities that prepare, sustain, or employ forces during all phases of operations. OPSEC is a process of identifying, analyzing, and controlling critical and sensitive information indicating friendly actions associated with military operations and other activities to: 1) identify those actions that can be observed by adversary intelligence systems; 2) determine what specific indications could be collected, analyzed and interpreted to derive critical or sensitive information in time to be useful to adversaries; 3) select and execute measures that eliminate or reduce to an acceptable level the vulnerabilities of friendly actions to adversary exploitation.

Organizations and personnel supporting the 17th Training Wing have OPSEC requirements associated with their activities and support. The contractor will comply with the 17th Training Wing OPSEC Program and the 17 CS OPSEC Program. The basis for the OPSEC program is AFI 10-701.

6. HOURS OF OPERATION: Normal duty hours are Monday through Friday, 7:30 am to 4:30 pm.

7. BREAK/FIX EMERGENCY SUPPORT. In case of degradation of services, contractor must report within 1-2 business days.

8. CONSERVATION OF UTILITIES. The Contractor shall instruct employees in utilities conservation practices and shall be responsible for operating under conditions, which preclude the waste of Government utilities.

9. GOVERNMENT FURNISHED UTILITIES AND SERVICES. The Government shall provide without costs to the Contractor, the utilities necessary (limited to water & electricity) to accomplish the tasks specified in this work description.

10. CONTRACTOR FURNISHED EQUIPMENT, PARTS, MATERIALS, and SERVICES.

Except for the utilities, services and equipment specifically stated to be Government furnished, the contractor shall provide all personnel, equipment, tools, transportation, and supervision required.

11. GENERAL TASKS. The Contractor shall coordinate with the government representative prior to any visit to the job site. The government will assign a Project Manager to coordinate and schedule contract tasks and will be the primary point of contact during the execution of the contract. All PMI records and drawings will be handed over to the Project Manager within 30 days of the inspection or maintenance action.

12. SPECIFICATIONS. Provide all products and services covered under GV maintenance agreement.

13. SPECIFIC TASKS. To successfully implement this project across the 28 Giant Voice units located at Goodfellow AFB, Rio Concho Housing Area, and Goodfellow’s Recreational Camp, the required tasks include the following:

a. Giant Voice Inspection and Repair

i) On-Site Inspection and Repair of Giant Voice units

1) Archive all data files in the ATI software.

2) Verify communication and adjust the Giant Voice Towers

3) Verify the Control Station's receive and transmit RF radio levels.

4) Verify the power supply (solar and AC power) and battery charger voltages.

5) Load test all batteries.

6) Test each Giant Voice Tower locally.

7) Verify speaker head and amplifiers.

8) Check integrity of wiring connections.

9) Verify all statuses to confirm proper operation.

10) Confirm wattage output of the radio and check integrity of antennas and cables.

11) Inspect enclosures for signs of rust and inspect door gaskets.

12) Perform a silent test and activations (live broadcast, pre-recorded messages, and tones) to verify operation of the system.

ii) Report any issues or problems to the GAFB representative.

1) Provide cost estimate for identified issues or problems.

2) Repair any identified issues or problems.

iii) Known Issue with the Giant Voice System

1) GV 1: Batteries going bad *4 12V Batteries*

2) GV 2: Power Source Failure (Solar Panel) (rough, rocky terrain)*4 55 Watt Solar

Panel 12V*

3) GV 3: Radio/Antenna issues, Speaker Drivers needs replacement, Solar/Power

Failure*APX 4500, Omni directional 5/8 Wavelength Antenna, 20 ft of antenna cable RG58, 100W Speaker Drivers*

4) GV 4: Was hit by lightning strike. Fried components, solar regular needs replacing, power failure (Solar Panel)* 2 100 Watt Solar Panel 12V*

5) GV 5: Speaker driver overloaded*100W Speaker Drivers*

6) GV 6: Power source failure (Solar Panel) (rough, rocky terrain)*55 Watt Solar

Panel 12V*

7) GV 24: “No last act” status on the CCU (tied into the fire alarm)

8) GV 25: Batteries need replacement, possible solar panel issues also (rough, rocky terrain)*4 12V Batteries*

9) GV 26: Batteries need replacement*4 12V Batteries*

10) GV 27: Batteries need replacement, Charger Fail*4 12V Batteries*

11) GV 28: Batteries need replacement*4 12V Batteries*

b. Semi-Annual On-Site Preventative Maintenance Inspections (PMI)

i) The PMI will include the following actions:

(1) Train new operators and maintenance personnel, if needed.

(2) Archive all data files in the ATI software.

(3) Verify communication and adjust the Giant Voice Towers

(4) Verify the Control Station's receive and transmit RF radio levels.

(5) Verify the power supply (solar and AC power) and battery charger voltages.

(6) Load test all batteries.

(7) Test each Giant Voice Tower locally.

(8) Verify speaker head and amplifiers.

(9) Check integrity of wiring connections.

(10) Verify all statuses to confirm proper operation.

(11) Confirm wattage output of the radio and check integrity of antennas and cables.

(12) Inspect enclosures for signs of rust and inspect door gaskets.

(13) Perform a silent test and activations (live broadcast, pre-recorded messages, and tones) to verify operation of the system.

(14) Report any issues or problems to the GAFB representative.

(15) Repair any identified issues or problems.

(16) Includes 100% labor, travel, and parts coverage.

c. Routine Support

i) Provide telephonic troubleshooting support Monday-Friday (0730-1630), excluding federal holidays.

ii) Includes 100% parts coverage.

iii) Provide troubleshooting support via email Monday-Friday (0730-1630), excluding federal holidays.

1) Federal Holidays include: New Year’s Day, Martin Luther King Jr. Day, Washington’s Birthday, Memorial Day, Juneteenth Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

14. Period of Performance. The period of performance for this contract will encompass semi-annual GV maintenance and immediate repair services, commencing on a date to be determined. This period will consist of a 12-month base year and four option years. All activities, including delivery of maintenance agreement repairs must be delivered within 60 calendar days after contractor receipt of order. Initial repairs will also take place 60 calendar days after the contract has been awarded. In the event the contractor encounters problems that may cause a delay, the contractor shall immediately call the Contracting Office at (325) 654-5216 or 17 CS/SCXP Plans & Programs Office (325) 654-5082.

Appendix A – Acronyms/Abbreviations

AFB Air Force Base CS Communication Squadron DoD Department of Defense GAFB Goodfellow Air Force Base GV Giant Voice PMI Preventative Maintenance Inspection SOW Statement of Work

Federal Holidays

• New Year’s Day January 1

• Martin Luther King’s Birthday 3rd Monday in January

• Washington’s Birthday 3rd Monday in February

• Memorial Day last Monday in May

• Juneteenth National Independence Day June 19

• Independence Day July 4

• Labor Day 1st Monday in September

• Columbus Day 2nd Monday in October

• Veterans’ Day November 11

• Thanksgiving Day 4th Thursday in November

• Christmas Day December 25