Attach 3_Laughlin PWS 5 Aug 2020 (DRAFT).pdf

FA3002-17-C-0012

LAUGHLIN AFB

BASE OPERATING SUPPORT SERVICES

Base Operating Support Services

Laughlin AFB, TX

Performance Work Statement

5 August 2020 Mod A000035

A00035

TABLE OF CONTENTS

i

PAGE TOTAL

PAGES

001 Cover Sheet 01 1

01 Table of Content i-iv 4

1 – Summary of Expectations 1-1-1 2

2 – All Services

Description of Services 2-1-1 21

Service Summary 2-2-1 3

General Information 2-3-1 4

Appendixes

Publications 2-A-1 3

Workload Estimates Data 2-B-1 1

Maps and Work Area Layout 2-C-1 1

Required Reports 2-D-1 1

Training 2-FG-1 1

Definitions and Acronyms 2-G-1 3

Operations Plans (OPLANS) and Support Agreements 2-H-1 2

Special Training, Certification and License Requirements 2-I-1 1

3 – 10 Reserved

11 – Operations and Maintenance

Description of Services 11-1-1 28

Service Summary 11-2-1 7

General Information 11-3-1 4

Appendixes

Publications 11-A-1 34

Workload Estimates Data 11-B-1 14

Maps and Work Area Layout 11-C-1 1

Required Reports 11-D-1 12

Facilities 11-FA-1 2

Equipment Authorized In-use Detail (EAID) 11-FB-1 1

Non-Equipment Authorized In-use Detail (Non-EAID) 11-FC-1 2

Automatic Data Processing Equipment (ADPE) 11-FE-1 1

Vehicles 11-FF-1 1

Training 11-FG-1 1

Definitions and Acronyms 11-G-1 35

Operations Plans (OPLANS) and Support Agreements 11-H-1 1

Special Training, Certification and License Requirements 11-I-1 8 ii

12 Reserved

13 - Grounds Maintenance

Description of Services 13-1-1 8

Service Summary 13-2-1 2

General Information 13-3-1 1

Appendixes

Publications 13-A-1 1

Workload Estimates Data 13-B-1 6

Maps and Work Area Layout 13-C-1 1

Required Reports 13-D-1 1

Automatic Data Processing Equipment 13-FE-1 1

Vehicles 13-FF-1 1

Training 13-FG-1 1

Definitions and Acronyms 13-G-1 3

Operations Plans (OPLANS) and Support Agreements 13-H-1 1

Special Training, Certification and License Requirements 13-I-1 1

14 14- Prime Base Engineer Emergency Force (BEEF) and Unit Deployment Management

Description of Services 14-1-1 2

Service Summary 14-2-1 1

General Information 14-3-1 1

Appendixes

Publications 14-A-1 1

Workload Estimates Data 14-B-1 1 Maps and Work Area Layout 14-C-1 1

Required Reports 14-D-1 1

Collateral Tasks - Duties

14-E-1 1

Supplies 14-F-1 1 1 1

Facilities 14-FA-1 1 1

EAID 14-FC-1 1

1 1 Non EAID Facilities

14-FC-1 1

1 1 Tools 14-FD-1 1

1 1

Automatic Data Processing Equipment (ADPE)

14-FE-1 1

1 1 Vehicles 14-FF-1 1 1 1 Training 14-FG-1 1

Definitions and Acronyms 14-G-1 1

Operations Plans (OPLANS) and Support Agreements 14-H-1 1

Special Training, Certification and License Requirements 14-I-1 1

15 - Vertical Transportation Equipment (VTE)

Description of Services 15-1-1 4

Service Summary 15-2-1 2

General Information 15-3-1 1 iii

Appendixes

Publications 15-A-1 1

Workload Estimates Data 15-B-1 3

Maps and Work Area Layout 15-C-1 1

Required Reports 15-D-1 1

Automatic Data Processing Equipment (ADPE) 15-FE-1 1

Vehicles 15-FF-1 1

Training 15-FG-1 1

Definitions and Acronyms 15-G-1 2

Operations Plans (OPLANS) and Support Agreements 15-H-1 1

Special Training, Certification and License Requirements 15-I-1 1

16-22 Reserved

23 – Supply Services

Description of Services 23-1-1 5

Service Summary 23-2-1 2

General Information 23-3-1 1

Appendixes

Publications 23-A-1 6

Workload Estimates Data 23-B-1 2

Maps and Work Area Layout 23-C-1 1

Required Reports 23-D-1 1

Facilities 23-FA-1 1

Non-Equipment Authorized In-Use Details (Non-EAID) 23-FC-1 7

Automatic Data Processing Equipment (ADPE) 23-FE-1 9

Vehicles 23-FF-1 1

Training 23-FG-1 1

Definitions and Acronyms 23-G-1 2

Operations Plans (OPLANS) and Support Agreements 23-H-1 1

Special Training, Certification and License Requirements 23-I-1 1

25 – Transportation Services

Description of Services 25-1-1 12

Service Summary 25-2-1 4

General Information 25-3-1 1

Appendixes

Publications 25-A-1 5

Workload Estimates Data 25-B-1 17

Maps and Work Area Layout 25-C-1 3

Required Reports 25-D-1 2

Facilities 25-FA-1 1

Government Furnished Property In-use Detail (EAID) 25-FB-1 1

Non-Equipment Authorized In-use Details (Non-EAID) 25-FC-1 4

Automatic Data Processing Equipment (ADPE) 25-FE-1 2 iv

Vehicles 25-FF-1 1

Definitions and Acronyms 25-G-1 3

Operations Plans (OPLANS) and Support Agreements 25-H-1 1

Special Training, Certification and License Requirements 25-I-1 1

SUMMARY OF EXPECTATION

1-1-1

SECTION 1-1

1. SUMMARY OF EXPECTATIONS

1.1. Mission And Vision:

1.1.1. Air Education And Training Command (AETC): AETC’s mission is to "Recruit, train and educate Airmen to deliver airpower for America, AETC’s vision is "Forging innovative Airmen to power the world's greatest Air Force.”. AETC’s role makes it the first command to touch the life of almost every Air Force (AF) member.

1.1.1.1. AETC holds the cherished responsibility of producing the highest quality Airmen -strong men and women who adhere to Air Force core values, maintain its standards, value its heritage, and perform at exceptional levels.

1.1.2. Laughlin Mission: Graduate the world’s best pilots, deployment mission ready Airman, develop professional, disciplined and bold leaders.

1.2. Laughlin Environment:

1.2.1. 47th Operations Group: The 47th Operations Group supports wing flying operations by providing instructional programs development and 4,500 hours of academic instruction for Specialized Undergraduate Pilot Training (SUPT) students; international and transition student management; air traffic control; airspace and airfield management; weather services; and oversight of simulator and platform instruction, aircraft scheduling, aircrew flight records, and life support. The 47th Operations Group consists of the 47th Operations Support Squadron, 85th Flying Training Squadron, 86th Flying Training Squadron, 87th Flying Training Squadron, 96th Flying Training Squadron and the 434th Initial Fighter Fundamentals squadron. Laughlin AFB currently produces over 300 pilots a year and handles over 600,000 air traffic control and runway supervisory operations. Students completing SUPT are fully prepared to meet the challenges and responsibilities of today’s modern air force.

1.2.2. 47th Medical Group: The 47th Medical Group supports more than 21,000 beneficiaries in the local area and is the closest military treatment facility for more than 100,000 other beneficiaries.

1.2.3. 47th Mission Support Group: The 47th Mission Support Group’s mission is to provide base and community support for Laughlin’s’ flying training mission while responding to global contingencies. The 47th Mission Support Group supports wing-flying operations through a customer-focused team of diverse professionals who provide civil engineering, personnel, communications, services and law enforcement support for the Laughlin AFB community.

Over 4,000 people and over 1,200 students per year are supported. The 47th Mission Support Group consists of the 47th Security Forces Squadron (47 SFS), 47th Force Support Squadron (47

SUMMARY OF EXPECTATION

1-1-2

FSS), 47th Contracting Squadron (47 CONS), Civil engineering Squadron (47 CES), and 47th Mission Support Group/Logistics Readiness Division (47 MSG/LRD).

1.3. Laughlin AFB (LAFB) desires services that effectively support military readiness; military operations; LAFB’s training mission and mission of LAFB’s tenant units; a safe and reliable living and working environment; fast, flexible, customer focused services that achieve consistent quality and continuous improvements in efficiency.

ALL SERVICES

2-1-1

SECTION 2-1

2.1. ALL-SERVICE REQUIREMENTS

2.1.1. Description of Services: The Service Provider (SP) shall meet all requirements and responsibilities in this section applying it to all the service areas. Provide staff that is fully trained, qualified, certified, and licensed, to meet local, state, Air Force (AF), Department of

Defense (DoD), and Federal requirements including providing all necessary parts, tools, equipment, training (to include travel and per diem), and materials not specified as government furnished within the Performance Work Statement (PWS). Focus on customer’s needs and consistently provide responsive, flexible, and cost effective service. Ensure quality work performance in accordance with applicable standards, guidelines, and directives listed in

Appendix A of all service areas. The SP is expected to partner with the Laughlin Air Force Base community in continuously improving the quality of programs and services offered to customers.

The SP shall follow applicable AF, Air Education and Training Command (AETC), and 47th

Flying Training Wing (FTW) instructions and local procedures concerning the management of environmentally sensitive operations and shall cooperate with base officials in resolving incidents and taking corrective action to prevent recurrence when divergences from sound environmental practices occur within service area of responsibility. Provide input to AETC

Headquarters, Air Staff Inspector General, or Commander Complaints Action Line, Freedom of

Information Act (FOIA) requests, Required Reports, complaints from Congressional Inquiries and suspense’s in a timely manner. Keep all required legacy systems accurate and current. At

Administrative Contracting Officers (ACO) direction, reduce operations in non-critical Base

Operating Support (BOS) areas and direct resources to meet surge requirements in response to natural and man-made disasters including, but not limited to, tornados and hurricanes.

2.1.2. The SP shall:

2.1.2.1. Safety Program: Establish a safety program and perform the requirements of all PWS service areas using the safety and health requirements of the Occupational Safety and Health

Administration (OSHA) standards. Follow OSHA criteria as they pertain to occupational safety and health for SP employees and also follow Air Force Occupational Safety and Health

(AFOSH) standards as needed to protect AF resources (facilities, equipment, and AF personnel).

The AF Instructions (AFI) are not to be considered as all-inclusive; use all applicable references identified in the PWS; i.e., OSHA, National Electrical Code, National Fire Codes, , and

Technical Orders (TO).

2.1.2.1.1. Safety Compliance: The SP is solely responsible for compliance with OSHA Public

Law 91-596 and the resulting standards, OSHA Standard 29 CFR 1910, 1926 and the protection of their employees. It is the SP’s responsibility to ensure that all safety requirements, equipment, 2-1-2 and training are met or provided to their employees. Additionally, the SP is responsible to ensure compliance with safety and health standards by all sub-SP employees. AF Safety, Fire

Protection, and Bioenvironmental Engineering officials may periodically enter a SP’s workplace to verify working conditions of AF personnel or to make inspections for protection of government facilities. If an improper procedure or unsafe condition exists, the SP must correct it within two (2) business days, and notify the ACO within two (2) hours of finding. Department of

Labor OSHA inspectors are authorized right of entry to inspect any place of employment operated by an Air Force SP. They are, for the most part, “NO NOTICE” inspections. Notify the

Contracting Officer’s Representative (COR) or ACO within ten (10) minutes, if an OSHA inspector visits the site unescorted by an AF safety technician.

2.1.2.1.2. In the event of a mishap resulting in damage to AF property or equipment, or injury to

AF personnel, the SP shall notify the ACO, the Functional Commander/Director, and the 47

FTW Safety Office within 24-hours after knowledge of mishap. The SP will provide all requested information to the AF safety investigator(s) and/or Report of Survey investigator(s) to ensure the requirements in AFI 91-204 and AFMAN 23-220 are met. Upon request by the ACO, the SP shall provide toxicology testing for any SP employees if, in the Contracting Officer’s judgment, the SP employees actions or inaction may have been a factor in the mishap sequence.

2.1.2.1.3. Traffic Laws: Comply with all base traffic regulations. This also applies to SPs.

Offenders may choose to either pay fines or appear in Federal Court.

2.1.2.1.4. Cellular Phone Operation Policy: The use of cellular phones while operating a motorized vehicle is prohibited on any DoD installation unless performing command and control functions. Although discouraged, drivers are authorized to use devices, i.e. ear bud or ear boom, which allows their cellular phone to be operated hands-free. The device must not cover both ears.

This policy applies to everyone driving on all military installations. All persons while driving any government owned or leased vehicle are prohibited from text messaging or using any hand held electronic device.

2.1.2.2. Government Owned Vehicles (GOV) On Flightline/Airfield: All personnel operating a vehicle on the airfield at Laughlin AFB or Laughlin Aux 1 Spofford must be familiar with local airfield driving procedures as outlined in the instruction Laughlin AFB Instruction (LAFI) 13-

213 and must have a valid AF Form 483, Certificate of Competency, with a Laughlin AFB stamp from Airfield Management certifying all testing procedures have been accomplished. The flightline is a controlled area, and entry into the area is approved through Airfield Management.

Only vehicles required on the airfield to support operations and maintenance will be authorized.

Vehicle traffic greatly increases the potential for collisions, injury, Foreign Object Debris (FOD) to aircraft, and security incidents. Positive control of vehicles and operators is imperative and

2-1-3 must be kept to a minimum. Drivers will adhere to speed limits, operating procedures and standards as outlined in this LAFI 13-213 Individuals failing the color vision test will not be granted access to the Control Movement Area (CMA). They may be granted access to First

Street or Ramp Area, after meeting all local airfield driving requirements.

2.1.2.3. Security:

2.1.2.3.1. Security Facility Clearance Requirements: Possess or obtain a Confidential (C), Secret

(S) or Top Secret, (TS) as appropriate for facility clearance from the appropriate Government representative prior to performing work on a classified contract. The SP shall ensure personnel requiring access to classified information are the subject of a favorably adjudicated Secret or Top

Secret investigation (as appropriate). The SP shall request security clearances for personnel requiring access to classified information within 15 working days after receiving a facility clearance or, if the facility is already cleared, the personnel must be cleared within 15 working days after contract award date. Due to costs involved with security investigations, requests for SP security clearance shall be kept to an absolute minimum necessary to perform service requirements. Locksmith personnel performing these following services shall have approved

Secret clearance. Notify the Information Security Program Manager (ISPM) and the applicable base Servicing Security Forces Organization (SSFO) at each operating location 30 days before on-base performance of the service. Include in the notification the following:

a. Name, address, and telephone number of company representative.

b. The contract number and contracting agency, if applicable

c. The highest level of classified information which SP employees require access to.

d. The location(s) of service performance and future performance, if known.

e. The date service performance begins.

f. Any change to information previously provided under this paragraph.

2.1.2.3.2. Suitability Investigations: Successfully complete, as a minimum, a National Agency

Check with Inquires (NACI), before operating Government furnished computer workstations or systems that have access to AF e-mail systems. All employees working on the installation in excess of 6 months will complete a NACI even if their duties do not require the operation of a

Government computer workstation. The Government at no additional cost to the SP will submit these investigations on personnel who are not the subject of a favorably adjudicated NACI or higher and who do not require access to classified information. Comply with the DoD 5200.2-R, 2-1-4

Personnel Security Program, AFMAN 33-152, Air Force Messaging, and AETC Supplement 1 to

AFMAN 33-152, requirements.

2.1.2.3.3. Visit Request: SPs participating in the National Industrial Security Program shall use the Joint Personnel Adjudication System (JPAS) in lieu of sending Visitor Authorization Letters

(VALs) for classified visit to Department of Defense facilities and military installations. VALs are only required if the SP isn’t using JPAS or for SP personnel whose access level and affiliation are not accurately reflected in JPAS.

2.1.2.3.4. Security Representative Appointment: The SP shall appoint a security representative for the on-base long-term visitor group not later than three weeks prior to contract start date. The security representative is the primary interface between SP personnel, the company Facility

Security Officer (FSO) and the unit security manager on security related issues. SP personnel shall participate in the unit information security education program IAW AFI 31-601 Industrial

Security Program Management and AFI 16-1404 Information Security Program Management.

Further, in accordance with AFI 31-101, the Air Force Installation Security Program, SPs will participate in unit training outlining their responsibility for the security of protection level resources which will enable them to react quickly and correctly to threats directed at those resources. The SP security representative assists the unit security manager in conducting security training and, briefings.

2.1.2.3.5. Background Checks: All SPs/sub-SPs seeking to enter Laughlin AFB for employment must submit to a criminal history background check at least 3 weeks prior to start day of contract and before entering the base. A release form and spreadsheet template will be provided by the 47

Contracting Squadron and must be completely filled out. Individuals will fill out one release form per person. Information must be typed or computer generated on the provided template to ensure clear and legible information. The SP shall submit a written request on company letterhead to the ACO listing the following: contract number, location of work site, start and stop dates, and names of SP employees needing access to the base. The written request shall include a completed release form for each employee identified in the written request along with a completed spreadsheet listing all the employees. The letter shall also specify the SP individual(s) authorized to sign a request for base identification credentials or vehicle passes. SP personnel convicted of the following crimes (but not limited to) will not be allowed to work on Laughlin

AFB: espionage, sabotage, treason or terrorism; felony convictions; violent crimes against persons; sex crimes; drug crimes related to distribution or intent to distribute; or firearms/explosives violations. Other grounds for exclusion for working on Laughlin AFB include, but are not limited to: unable to provide proof of U.S. citizenship, outstanding warrants, individuals identified on federal terrorist watch lists, and incarceration for 12 months or longer within the past three years. Deviations from this guideline are permitted on a case by case basis

2-1-5 as determined by 47 SFS/CC and/or the 47 FTW/CC. SP/sub-SP may be barred from Laughlin

AFB at the Installation Commander’s discretion based on unfavorable information resulting from the background check.

2.1.2.3.5.1. Background checks will be considered valid for a period of 12 months for SPs without a break in service working on Laughlin AFB during that time. However, if there is a break in service (work on base) for longer than 6 months, the SP will have to resubmit for a criminal background check. Note: any release form/spreadsheet not correctly filled out will be considered incomplete and that SP employee will not be granted access onto Laughlin AFB.

2.1.2.3.5.2. Failure to comply with these requirements may result in withholding of payment.

2.1.2.3.6. Pass And Identification Item: The following pass and identification items are required for contract performance for employees and non-government owned vehicles:

2.1.2.3.6.1. DD Form 1172-2, Application for Uniformed Services Identification Card, (AFI 36-

3026 VI-IP), Identification Cards For Members of The Uniformed Services, Their Eligible

Family Members, and Other Eligible Personnel, and AETC Instruction (AETCI) 36-3001, Issue and Control of AETC Civilian Identification (ID) Cards.

2.1.2.3.6.2. AETC Form 58, Civilian Identification Card (AETCI 36-3001).

2.1.2.3.6.3. AF Form 75, Visitor/Vehicle Pass (AFMAN 31-116).

2.1.2.3.6.3.1. When reporting to the pass and registration office for issuance of a vehicle pass for

SP individual(s), provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate. When reporting to the pass and registration office for issuance of military issue identification credentials for access to the installation, SP individual(s) will need a valid state or federal issued picture identification.

2.1.2.3.6.3.2. Upon completion or termination of the service or expiration of the identification passes, ensure that all base identification passes issued to SP employees are returned to the issuing office. The issuing office will verify all base identification passes have been returned and/or accounted for. The issuing office will forward a memorandum to the SP individual authorized to sign request for base identification credentials indicating the badges and vehicle passes have been turned in. The DD Form 577 (signature card) for the SP authorized requestor will be destroyed and the individual will no longer be authorized to sign DD Form 1172

(Application for Uniform Service Identification Cards).

2.1.2.3.6.3.3. DoD Common Access Card (CAC), (AFI 36-3026_IP). CAC is mandatory for all

SP employees requiring access the local area network (LAN) of which requires a NACI

2-1-6 background investigation IAW 2.1.2.3.2, 2.1.2.3.9. The Trusted Agent (TA) for the TA

Sponsorship System specifies a timeframe for the SP employee to review and accept their NACI application via the web. Once approved SP visits the RAPIDS office (47 FSS) for CAC card issuance. SP is required to immediately notify (24 hours) the TA upon a personnel termination and 72 hours prior to card expirations. CAC cards lost or not returned is subject to investigation.

2.1.2.3.6.3.4. During performance of the service, obtain required identification for newly assigned personnel and ensure immediate return of credentials, to include CAC and vehicle passes, for any employee who no longer requires access to the work site.

2.1.2.3.7. Unescorted Entry To Restricted Areas: When SP employees require unescorted entry to restricted areas, the AF shall submit NACI investigations for SP employees at no additional cost to the SP. SP personnel need a favorably completed NACI investigation to qualify for unescorted entry to a restricted area. Comply with DoD 5200.2-R, Personnel Security Program and AFI 31-501, Personnel Security Program Management, requirements.

2.1.2.3.8. Computer Security Requirements: Comply with AFI 33-200, Network and Computer

Security, AFI 33-203, & AFI 33-203 AETC SUP 1 Emission Security, AFI 33-200, Information

Assurance (IA) Awareness Program, AFI 33-115, Volume 2 Licensing Network Users and

Certifying Network Professionals; applicable Air Force COMSEC General Publications

(AFKAGs), AFIs, and Air Force Systems Security Information (AFSSIs) for Communications

Security (COMSEC) and AFI 10-701, Operations Security (OPSEC) when operating government computer workstations or systems. In addition to the above guidance, SPs processing classified information on government computer workstations or systems will comply with DoD 5200.1-R, Information Security Program, and AFI 16-1404, Operation Support Air Force Information

Security Program.

2.1.2.3.8.1. Functional System Administration (FSA) For Automated Information Systems

(AIS): Provide designated functional system administration support for all Legacy systems and their designated replacements. Request and maintain user accounts, set up and maintain user permissions, install software on client desktop computers, troubleshoot user problems, and open trouble calls to respective help desks and track the calls through resolution. Create, maintain, and assist users with development of required reports and queries, and perform required system administrator functions to include for example, processing end of session and interface programs/procedures.

2.1.2.3.9. The Trusted Agent (TA) for the TA Sponsorship System specifies a timeframe for the

SP employee to review and accept their NACI application via the web. Once approved SP visits the RAPIDS office (47 FSS) for CAC card issuance. SP is required to immediately notify (24 hours) the TA upon a personnel termination and 72 hours prior to card expirations. CAC

2-1-7 cards lost or not returned is subject to investigation.

2.1.2.3.10. Reporting Requirements: Ensure compliance with AFI 71-101, Volume-1, Criminal

Investigations, and Volume-2 Protective Service Matters. Report to an appropriate authority, any information or circumstances of which you are aware may pose a threat to the security of DoD personnel, SP personnel, resources, and classified or unclassified defense information. Brief SP employees upon initial on-base assignment and as required thereafter.

2.1.2.3.11. Physical Security: Comply with base Operations Plans/instructions, Random

Antiterrorism Measures (RAMS) and local search/identification requirements for Force

Protection Condition (FPCON) procedures in areas controlled by SP employees. Safeguard all government property including controlled forms provided for SP use. At the close of each work period, secure government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials.

2.1.2.3.11.1. SP/sub-SP provider is not authorized to sponsor personnel onto the installation unless specifically authorized in the PWS. Note: Retired DoD personnel and/or CAC holders to include dependents who are employed by a SP may not use their sponsorship privilege for the

SP/sub-SP provider(s) benefit.

2.1.2.3.11.2. SP/sub-SP provider working on classified, sensitive, and/or high risk projects will report any suspicious activity or suspicious contacts by personnel to the Office of Special

Investigation (OSI) (Eagle Eye at 830-298-5158). Any person finding classified information will immediately secure it (do not open/read/examine) and contact 47 SFS at 830-298-5100 and inform them a patrol response is necessary to take control of classified document(s)/material(s).

All contracts regardless of cleared or un-cleared status will be reviewed for Industrial Security purposes by the 47 SFS/S5I personnel.

2.1.2.3.12. Controlled/Restricted Areas: Implement local base procedures for entry to AF controlled/restricted areas where SP personnel will work.

2.1.2.3.13. Wireless Electronic Devices: No cell phones, camera cell phones, cordless telephones, or wireless microphones, keyboards, or mice, wireless or Infrared Local Area

Networks (LANs), or devices are allowed in areas where classified information is discussed, briefed, or processed. “Area” refers to a room and/or to a space the size of a 3-meter radius sphere, centering on the classified source. In areas where classified information is discussed, briefed, or processed, wireless pointer/mice devices are allowed for presentations only. Do not operate other wireless Personal Electronic Devises (PEDs) not specifically addressed above, that are used for storing, processing, and/or transmitting information in areas where classified information is electronically stored, processed, or transmitted.

2-1-8

2.1.2.3.14. Operating Instructions: Develop an Operating Instruction (OI) for internal circulation control, protection of resources and to regulate entry into AF controlled areas during normal, simulated and actual emergency operations.

2.1.2.3.15. Key Control: Establish and implement key control procedures to ensure keys issued to the SP by the government are properly safeguarded and not used by unauthorized personnel.

The SP shall not duplicate keys issued by the government (the only exception is the base locksmith). All government keys will be turned in at the end of employment or contract.

2.1.2.3.15.1. Lost Keys: Report lost keys 24 hours after occurrence to the Air Force activity that issued the keys. The SP is responsible for the cost of replacing lost keys, re-keying, or lock replacement.

2.1.2.3.15.2. Government Authorization: Ensure SP employees do not allow government issued keys to be used by personnel other than current authorized SP employees. Do not use keys to open work areas for personnel other than SP employees engaged in performance of duties, unless authorized by the government functional director.

2.1.2.3.16. Access Lock Combinations: Access lock combinations are “For Official Use Only” and will be protected from unauthorized personnel. Establish operating instructions ensuring lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented. The SP is not authorized to record lock combinations without written approval by the government functional director.

2.1.2.3.17. Security Combinations: Combinations to security containers, secure rooms, or vaults are classified information and must be properly safeguarded. Only SP employees, who have the proper security clearance and need-to-know, will be given combinations to security containers, secure rooms, or vaults. SP employees are responsible to properly safeguard combinations. SP employees will not record security containers, secure rooms, or vaults combinations without written approval by the government functional director. SPs will not change combinations to security containers, secure rooms, or vaults without written approval by the government functional director.

2.1.2.3.18. Security Alarm Access Codes: Security alarm access codes are “For Official Use

Only” and will be protected from unauthorized personnel. Security alarms access codes will be given to SP employees who require entry into areas with security alarms. SP employees will adhere to the AF activity operating instructions and will properly safeguard alarm access codes to prevent unauthorized disclosure. SP will not record alarm access codes without written approval by the government functional director.

2-1-9

2.1.2.3.19. Freedom Of Information Act Program: Comply with DoD Regulation 5400.7-R/Air

Force Supplement, DoD Freedom of Information Act (FOIA) Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. Comply with

AFI 33-332, Privacy Act Program, when collecting and maintaining information protected by the

Privacy Act of 1974 authorized by Title 10, United States Code, Section 8013. Remove or destroy official records only in accordance with the Air Force Records Disposition Schedule (AF

RDS) in the Air Force Records Information Management System (AFRIMS) located at https://www.aetc.af.mil/sc/scm/scmc/scmc_im/Records_Management.htm. Comply with the requirements of AFI 33-322, Records Management Program; AFMAN 33-363, Management of

Records, and AFI 33-364, Records Disposition—Procedures and Responsibilities.

2.1.2.3.20. Anti-terrorism (At)/Force Protection (FP): Comply with all AT/FP requirements.

2.1.2.4. Publications and Forms:

2.1.2.4.1. Applicable publications and forms are listed in Appendix A of every service area.

Publications listed as advisory are guides for the SP and those listed as mandatory shall be followed to the extent necessary to meet requirements in this PWS. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract and must also be followed if the publication is listed as mandatory. Stay current with publications and forms by reviewing and accessing them within 60 days after publication. Some of the publications can be found on the Internet at the below sites:

a. OSHA Standards http://www.osha.gov

b. USAF Publications http://www.e-publishing.af.mil

c. AETC Publications/Supplements http://www.e-publishing.af.mil

d. Technical Orders https://www.my.af.mil/etims/etims/index.jsp

e. DOD Publications http://www.dtic.mil/whs/directives/index.html

2.1.2.4.2. The SP shall implement changes within three (3) days implement changes that result in a decrease or no change in the contract price and notify the ACO in writing of such change.

Should a decrease in contract price result, provide a proposal for the reduction to the ACO.

Before implementing any change that will result in an increase in contract price, notify the ACO of such change and submit in writing to the ACO, a price proposal within 30 calendar days following SP review. The ACO and SP shall negotiate the change into the contract under the provisions of the contract clause entitled “Changes”. Failure of the SP to submit a price proposal https://www.aetc.af.mil/sc/scm/scmc/scmc_im/Records_Management.htm http://www.osha.gov/ http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ https://www.my.af.mil/etims/etims/index.jsp http://www.dtic.mil/whs/directives/index.html

2-1-10 within the 30 calendar days entitles the government to performance according to such change at no increase in contract price, unless the time requirement is waived by the ACO.

2.1.2.5. Records Management: Records Management is life-cycle management (creation, maintenance, storage and use, and disposition) of information. Ensure all official government-owned records received and created for the government are maintained in accordance with established Federal Records Act, Public Law 81-754, DoD and Air Force directives listed in

Appendix A at 100% on-time completion rate.

2.1.2.5.1. At the functional level, provide technical assistance to all Government officials

(designated decision authorities & Base Records Manager) in support of the Records

Management (RM), Privacy Act (PA), and Freedom of Information Act (FOIA) Programs.

2.1.2.5.2. Appoint a Functional Area Records Manager (FARM) in support of the Records

Management, PA, and FOIA Program in accordance with AFI 33-322.

2.1.2.5.3. Manage all official government records (regardless of media) that are maintained for all services provided.

2.1.2.5.4. Prepare and maintain a copy of the Records Information Management System (RIMS) file plan.

2.1.2.5.5. Maintain active and inactive files.

2.1.2.5.6. Dispose of records in accordance with applicable directives, Public Laws and statutes.

2.1.2.5.7. Prepare records, complete applicable records, and provide shipment of records requiring staging or retirement to the Federal Records Center at 100% on-time completion rate.

2.1.2.5.8. Maintain electronic records using an Air Force approved electronic records keeping system.

2.1.2.5.9. Convert paper-based data to electronic media when this action enhances customer service. This process shall be accomplished through the use of an AF approved imaging system.

2.1.2.5.10. Segment and control access security and safety of records according to record sensitivity.

2.1.2.5.11. Ensure sensitive information subject to Public Law 100-235 (Privacy Act information) is properly protected from unauthorized access, disclosure, or manipulation.

2.1.2.6. Mail Processing: N/A.

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2.1.2.7. Coordination On Various Plans/Agreements And To IDEA (Innovative Development

Through Employees Awareness) Program Submissions:

2.1.2.7.1. Review, provide input and resolve issues with various plans/agreements such as Host

Tenant Support Agreements (HTSAs), Inter-Service Support Agreements (ISSAs), Operations

Plans (OPlans), and Exercise Plans (ExPlans).

2.1.2.7.2. Participate in and support the AF IDEA program by evaluating ideas for possible adoption.

2.1.2.8. Special Events: Provide all special event support requested for all service areas.

Examples of special events are Presidential Visits, Air Shows, Pilot Graduation Ceremonies, Retirements, Change-of-Commands, Distinguished Visitors, Operational Readiness Inspections and CORONAs. This support may include for example; rental cars, overtime, signs, materials, or construction of stages. Preparation/tear-down activities which may be required include, but are not limited to, set up of temporary shelters, expanded electrical service to indoor and/ or outdoor sites, landscaping, and cleaning. This may require a concentration of work efforts by the service provider and work could extend after normal duty hours. This work could include but is not limited to moving trash cans, picnic tables, furniture and setting up tents, etc. The travel route shall be free of trash, litter, and debris.

2.1.2.9. Legacy Systems: Mandatory Government database systems are listed within each applicable service area. Those systems must be kept up to-date and accurate. When errors are found, regardless of who caused the error, corrections will be made within 60 days after notification.

2.1.2.10. Meeting Suspenses: Request for information may come from all levels of command.

Respond to these requests for information within the timeline given and a courtesy copy sent to the ACO if responding via email. Provide timely reports, prepared and submitted as listed in

Appendix D of all service areas.

2.1.2.11. Environmental Management For All Service Areas:

2.1.2.11.1. Provide all requirements of each service area in an environmentally responsible manner and in accordance with federal, state, and local environmental laws and regulations.

Mandatory environmental publications apply to all service areas and are listed in Appendix A of each PWS Section.

2.1.2.11.2. In order to comply with federally mandated environmental preference programs and

DoD “Green Procurement Program” (GPP) policy, Laughlin AFB requires the use of environmentally preferable products and services. These program elements include: recovered

2-1-12 material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products. These program elements are described on the Office of the Federal

Environmental Executive (OFEE) website (http://www.ofee.gov).

2.1.2.11.3. Products And Materials: Provide custodial cleaning products in the performance of this PWS that meet as a minimum, Green Seal Product Standards

(http://www.greenseal.org/certproducts.htm). If it is determined that a product does not meet

Government performance requirements, submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance.

For products that fall under the Environmental Protection Agency (EPA) Comprehensive

Procurement Guidelines (CPG) (http://www.epa.gov/cpg), meet the minimum recovered

(recycled) content. Use bio-based products upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA) (http://usda.gov). Purchase and use

Energy Star or other energy-efficient items listed on the Department of Energy’s Federal Energy

Management Program (FEMP) Product Efficiency Recommendations product list.

2.1.2.12. Base Exercises: At times, support will be required in any or all service areas during base exercises.

2.1.2.13. Quality Control Plan, Quality Control System: Establish, execute, and maintain a complete Quality Control System to include a Quality Control Plan (QCP) that continuously ensures the requirements of this contract are provided as specified. The QCP shall be developed, implemented and maintained by the SP and address each functional area. The QCP shall describe the SP’s approach and policies pertaining to quality control, applicable procedures, QC organization, method for determining and reporting root cause, method for accomplishing corrective actions, including follow-on actions if required. The QCP shall be designed to promptly detect errors and omissions in day-to-day performance and to identify and correct conditions adversely affecting the quality of products and services provided to the Government.

Additionally, the QCP shall identify the entity responsible for Continuous Process Improvement

(CPI) and the method of executing CPI throughout the life of the contract. The QC system shall be robust enough and resourced adequately to execute these capabilities across the entire scope of SP responsibility. It shall have provisions for:

a. Identifying the extent and cause of nonconformance

b. Defining standard methodology for root cause determination and reporting

c. Analyzing adverse trends including root cause analysis http://www.ofee.gov/ http://www.greenseal.org/certproducts.htm http://www.epa.gov/cpg http://usda.gov/

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d. Implementing methods for improvements and corrections

e. Determining adequacies of corrections and the effectiveness of procedures through continued monitoring

f. Establishing effective procedures for key and lock combination control

g. Detecting potential deficiencies through an active self-inspection program

h. Prevention of FOD

2.1.2.13.1. The SP’s QCP shall be presented to the Government at the pre-performance conference. Prior to implementation, the SP’s QCP must be approved and accepted by the government. An updated copy shall be provided through the Chief COR to the CO on contract start date and as changes occur for acceptance prior to implementation. The Quality Control

System and written QCPs shall include complete outlines on how quality will be controlled in all areas. Changes to the QCP during contract performance shall be submitted to the CO for acceptance not later than ten (10) working days prior to any changes being effected by the SP.

2.1.2.14. Emergency Management Program:

2.1.2.14.1. Appoint specialized Emergency Management (EM) team members (Emergency

Operations Center (EOC), Readiness Support Team (RST) Contamination Control Teams (CCT), Shelter Management teams (SMT), Post Attack Reconnaissance (PAR) and support teams as required to support local response and contingency plans. Perform functions necessary to minimize the loss of personnel, resources, and operational capability caused by accidents, natural disasters and contingencies.

2.1.2.14.2. Develop, coordinate, and implement response procedures and checklists to support

Laughlin AFB Operations Plans listed in Appendix 2H, other local response plans, war and contingency planning documents.

2.1.2.14.3. Support and participate in the base shelter program. Shelters as identified in Laughlin

AFB Comprehensive Emergency Management Plan (CEMP) 10-2 will be maintained as such for use during contingency situations.

2.1.2.14.4. Mobility Deployments. Participate in actual mobility deployments. Support the Unit

Control Center. Deployments can occur anytime 24 hours a day, 7 days a week. Respond within

30 minutes during normal duty hours and within 1 hour after normal duty hours after notification. Provide wing and base support to other organizations. Assist and advise base leaders on necessary actions required.

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2.1.2.14.5. Exercises. Participate in exercises for major accident, natural disasters, contingency

(including, computer information control requirements), and deployment exercises in the same capacity as required for actual contingencies. Support the Unit Control Center, and the Damage

Control Center. Exercises can occur anytime 24 hours a day, 7 days a week. Respond within 30 minutes during normal duty hours and within 1 hour after normal duty hours after notification.

Provide wing and base support to other organizations. Assist and advise base leaders on necessary actions required.

2.1.2.14.6. SP shall be responsible for all Chemical Warfare Training Gear consisting of boots, gloves, glove inserts, tops, and bottoms. The SP shall ensure all chemical warfare training gear is: properly marked as training gear and with size; hand receipted/accounted for and properly stored. The SP will utilize cost-free resources to replace missing and unserviceable gear.

The SP will issue the Chemical Warfare training gear to base military personnel for required

Just-In-Time training and/or if required for deployment. Cleaning and return of training

Individual Protective Equipment (IPE) assets is the responsibility of the using organization.

Training IPE assets are computed based on installation's annual training requirements and historical demand data for training IPE. The number for chemical training gear is based upon 900 military personnel. Currently, the annual average issues and turn-ins is approximately 100.

2.1.2.14.7. SP shall perform services during crisis declared by the National Command Authority or Wing Commander. Services designated as a Skill Critical mission essential services during a crisis (see Section J, Attachment 5) include:

• Civil Engineering Services: Airfield grounds maintenance, plant operations, work priorities

1A/2A/3A (emergency, plant operations, and corrective maintenance/sustainment), unit control center operations, disaster Assessments/recovery operations, and sustainment of infrastructure systems (water/waste water/electrical service). Airfield operations i.e. aircraft arresting, airfield lighting, and pavement clearance) when aircraft is flying.

• Transportation Services: Fire truck maintenance, Refueler maintenance, Surface freight (to include classified assets and hazardous cargo).

• Supply: Individual Protective Equipment, Equipment Accountability, and Customer Support

Liaison.

2.1.2.14.8. The SP shall continue providing service to Laughlin AFB and its off-site locations 24 hours a day until the crisis is over. The SP shall ensure enough skilled personnel are available during a crisis for any operational emergency due to utility failure, damage control, and damage repair. A crisis management plan shall be submitted to the COR and the ACO within ten (10) working days after contract start date. The SP shall identify essential personnel by submitting an

2-1-15 essential personnel list to the COR and ACO within ten (10) working days after contract start date.

2.1.2.14.9. Natural And Technological Disaster, Major Accident And War Response And

Recovery

The Air Force (AETC) has determined that natural disaster, major accident and war response and recovery times and associated activities for real world events will vary and post disaster and emergency recovery will vary with the degree damage. These events or times cannot be estimated for real world events therefore there is no workload associated for these requirements.

In the event that these events occur during the life of the contract, the Air Force (AETC) expressly reserves the right to incorporate cost reimbursable Contract Line Item Numbers

(CLINS) to fund the support and completion of these requirements. Requirements associated with these events are listed in their specific service area and are supported by this Clause. Surge work generated by these real world emergency situations will be subject to separate negotiation.

The separate negotiation would be for required overtime, additional materials, and longer-range recovery efforts. The service provider shall, in accordance with government direction, reduce operations in non-critical BOS areas and direct resources to meet surge requirements in response to disasters. If such a change should become necessary, the appropriate adjustments will be incorporated by the ACO under the authority of FAR Clause 52.243-1.

2.1.2.15. Personnel Change Notification: Notify Information Technology Helpdesk with names of departing personnel who had access to the network so that accounts can be deleted within five

(5) working days after departure by the employee.

2.1.2.16. Listing Of Employees: The SP shall submit to the ACO, within 15 working days from the contract start date, the names and social security numbers of all employees (including management) who will be performing work for the SP under this contract. The SP shall also submit to the ACO its sub-SP names and addresses, to include the names and social security numbers of all sub-SP employees who will be performing work under this contract at Laughlin

AFB. Revised lists shall be submitted to the ACO monthly, by the 5th day of each month. This information may be provided to any government agency or activity for official use only.

2.1.2.17. Appearance: SP personnel shall present a clean, neat appearance, and be easily recognized as SP personnel. Furnish an identifying badge or patch, which shall include as a minimum the company name, and the first and last name of the employee. Each employee shall wear the badge or patch on the front outer clothing. The badge/patch shall be visible at all times.

Only patches are authorized to be worn on the flight-line.

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2.1.2.17.1. Management employees; e.g., supervisors (branch level and above), are not required to wear uniforms but shall present a conservative business appearance at all times. Company identification badges will be displayed at all times.

2.1.2.18. Point Of Contact: Provide a point of contract responsible for the performance of the work; this person shall have full authority to act for the SP on all matters relating to the daily operation of this contract. Designate this individual, in writing, to the ACO before the contract start date. Designate in writing the names of individuals authorized to legally bind the SP and their authority level.

2.1.2.19. Custodial Services: The SP shall provide custodial services for each facility or portion of a facility occupied by the SP in accordance with (IAW) the current AF Common Output Level

Standards (AF COLS). All areas under the SP’s control present a professional (clean and neat) appearance at all times.

2.1.2.20. AFSO 21/Lean Initiatives: Provide support and participate in AFSO 21 and Air Force

Lean initiatives at no additional cost to the Government.

2.1.2.21. Telecommunication Support.