F971126565_FLHSMVITN00122AddendumNo2.QAs_12.13.2021.pdf

FLHSMV-ITN-001-22

Addendum No. 2

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December 13, 2021

FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION

120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER

SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND

SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120,

FLORIDA STATUTES.

Note: Additions to the ITN are shown in underlined text; deletions are shown in stricken text. All terms and conditions of the ITN, not modified by Addendum No. 2, shall remain in full force and effect.

Item No. 1

FLHSMV-ITN-001-22, Section 5.3.3, PRICE SHEET, ATTACHMENT F (40 points possible), sub-section b), is hereby revised as follows:

b) Tab 2: Test Software / Additional Features shall include any software license

(s) and any software and/or hardware enhancements.

NOTE: The test software/additional features shall be provided at no cost to the Department, Tax Collectors and DELAP.

The Contractor may only charge the TPAs for any test software/additional features provided solely and exclusively on a per knowledge exam or skills test basis as shown (e.g., single fee for all access, or license per test, or a combination of an initial fee then per access price) on Tab 2 of ATTACHMENT F, PRICE SHEET.

The Respondents shall provide a price per exam or test (applicable for any language) for each respective type of exam or test in the yellow cells, on Tab 2 of the Price Sheet. To be considered responsive, Tab 2 of ATTACHMENT F must include a price for each type of test shown on Tab 2 of ATTACHMENT F, PRICE

SHEET.

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Item No. 2

ATTACHMENT B, SCOPE Of WORK, Section 2.1.3 Software Licenses/Service Agreement, is hereby revised as follows:

2.1.3 Test Software Licenses/Services Agreement

All test software shall be free of charge for the Department, Tax Collectors and

DELAP.

The TPAs may be charged for test software solely and exclusively on a per knowledge exam or skills test basis licenses. The license type (e.g., single fee for all access, or license per test, or a combination of an initial fee then per access price) will be determined by the prospective Contractor, following negotiations with the Department

All commercial off the shelf proprietary software acquired as a result of this ITN shall be provided under the terms and conditions of the Contractor’s standard software licensing contract, subject to requirements of Florida Statutes.

Item No. 3

ATTACHMENT F, PRICE SHEET is hereby revised and is being replaced in its entirety with ATTACHMENT F, PRICE SHEET – V2.

Item No. 4

ATTACHMENT I, EVALUATION CRITERIA AND NEGOTIATIONS, Section 3.1 Price Sheet Evaluation, is hereby revised as follows:

3.1 Price Sheet Evaluation

The Department will review each responsive and responsible Respondent’s submitted PRICE SHEET, ATTACHMENT F, Tab 1 and award points, based on the following.

Original Contract Term: The Respondent submitting the lowest total price for the original contract term will automatically receive the maximum of thirty (30) points. The total price for the Original Contract Term for a response will be the Total Price Original Contract Term (A + C) on Tab 2 of ATTACHMENT F, PRICE SHEET of the response.

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Renewal Contract Term: The respondent submitting the lowest total price for the renewal term, will automatically receive the maximum of ten (10) points. The total price for the Renewal Contract Term for a response will be the Total Price Renewal Contract Term (B + D) on Tab 2 of ATTACHMENT F, PRICE SHEET of the response.

The remaining Respondents will receive a percentage of the maximum points using the formula below, starting with the Respondent submitting the next lowest total price.

Points will be rounded to the nearest hundredth decimal. This process continues until each proposed total has been calculated for each Respondent for both contract terms (Original Contract Term and Renewal Contract Term) using the below formulas.

Original Contract Term

Renewal Contract Term

For the purposes of tabulating the final Price Sheet points for ATTACHMENT F, PRICE SHEET, the points for both the Original Contract Term and the Renewal Contract Term, will be added together to calculate the respondent’s Final Price Sheet points.

Scoring Example:

The scoring example provided below is instructional only and does not represent actual points to be awarded. In this example, rounding was utilized for ease of reference.

Lowest Proposed Total Price ÷

[next-lowest] Respondent’s Proposed Total Price x

Total Points Awarded for the Respondent’s Proposed Total Price

(Original Contract Term)

Lowest Proposed Total Price ÷

[next-lowest] Respondent’s Proposed Total Price x

Total Points Awarded for the Respondent’s Proposed Total Price

(Renewal Contract Term)

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Points are also not calculated using any weighting. Points in this scoring example are calculated only for the Original Contract Term.

In this example there are four (4) Respondents each submitting total prices as indicated below:

In this example table, Respondent 1 submitted the lowest total price, therefore, Respondent 1 would receive the 30 maximum points. Utilizing the following formula, the next lowest price (submitted by Respondent 4) would be as follows:

$100,000

$120,000

= 83% (or 0.83) x 30 = 24.9

Total Price Sheet Evaluation Score:

The Department will use the same formula to calculate scores for the Renewal Contract Term (ten (10) possible points). The awarded points for the Original Contract Term and the Renewal Contract Term on Tab 1 of ATTACHMENT F – PRICE SHEET, Tab 1 and Tab 2 will be added together to determine the Respondent’s Final Price Sheet points.

Respondent Total Price

Respondent 1 $ 100,000

Respondent 2 $ 150,000

Respondent 3 $ 125,000

Respondent 4 $ 120,000

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Item No. 5

Questions and Answers

Note: All written questions are reproduced in the same format as submitted by the Vendor.

Question(s) received on 11/19/2021 from Seven Outsource

1. Question: 1. Whether companies from Outside USA can apply for this?

(like,from India or Canada)

Answer: Section 3.2, Who May Respond, of FLHSMV-ITN-001-22 (the “ITN”) provides: “ The Respondent must be authorized to do business in the state of Florida . . . .”

See also, Section 5.10.1, Florida Department of State Registration, of the ITN and ITN ATTACHMENT H, RESPONDENT QUALIFICATION QUESTIONS, Question 10.

2. Question: 2. Whether we need to come over there for meetings?

Answer: The Respondent is not required to come to meetings at the Department.

The Department intends to hold negotiation meetings remotely.

Please see Section 6.1, Negotiation Phase, of the ITN.

3. Question: 3. Can we perform the tasks (related to RFP) outside USA?

(like, from India or Canada)

Answer: No. All services and functions required pursuant to the ITN must be performed within the United States of America.

Respondent Awarded Points

(Original Contract Term)

Awarded Points (Renewal

Contract Term)

Final Price Sheet Points

Respondent 1 30 10 40

Respondent 2 20

6 26

Respondent 3 24 5 29

Respondent 4 24.9 8 32.9

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In addition, ITN ATTACHMENT C, ADDITIONAL TERMS AND CONDITIONS, Paragraph 19 e., Security and Fraud Prevention, for “contracts that are primarily IT-related” provides:

"No Department data information will be transmitted to, stored in, processed in, or shipped to offshore location, or reside logically or physically outside of the United States of America regardless of method, except as required by law. Examples of these methods include (but are not limited to): FTP transfer, DVD, disk-to-disk imaging or backups, tape or drive shipping;

regardless of the encryption employed. The contractor agrees that any and all Department data will be stored, processed, and maintained at the Contractor’s location. No Department data will be moved or transferred to any third-party hosting service without prior written approval from the Department’s Contract Manager and Information Security Manager.

4. Question: 4. Can we submit the proposals via email?

Answer: Yes.

Please see Section 5.1.4, Delivery of Responses, of the ITN.

Questions received on 11/24/2021 from Zebra Technologies Corporation

5. Question: 1) We understand that FLHSMV prefers one solution provider for

Hardware and Software. We can partner with FLHSMV’s chosen Software Solution provider to integrate the final solution for DMV. Can we submit the RFP response for a Compliant Tablet Solution that meets the RFP’s requirements? FLHSMV can purchase State of the art Zebra Tablets/2-in-1s from any Zebra Registered Reseller and if the chosen software provider would like to become a Zebra reseller, Zebra will work with the software provide to enroll them as a reseller.

Answer: Through the ITN, the Department is seeking to establish one contract with one Contractor for both hardware and software.

Please see Section 2.0, Purpose and General Overview, of the ITN.

6. Question: 2) Would FLHSMV Accept the Rugged Tablet with 12 inch screen with 3:2 aspect ratio - 2160x1440 Touchscreen?

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Answer: No.

Please see the specifications in ITN ATTACHMENT B, SCOPE OF WORK, Section 2.1, Technical Requirements, sub-section 2.1.1, Hardware/Tablets, for the minimum requirements for hardware/tablets.

7. Question:

3) Would Florida DMV prefer a rugged industrial grade device with MIL specs vs a consumer grade devices with an external sleeve?

Answer: No. Please see the specifications in ITN ATTACHMENT B, SCOPE OF

WORK, Section 2.1, Technical Requirements, sub-section 2.1.1, Hardware/Tablets, for the minimum requirements for hardware/tablets.

Questions received on 12/1/2021 from Idemia:

8. Question: 1. Will the State allow follow-up questions based on the responses to the submitted questions?

Answer: No. The Department does not intend to address follow-up questions at this time.

9. Question: 2. In order to provide a full and thorough response, would the State consider a 2-4 week due date extension?

Answer: Yes.

Please see Addendum No. 1, posted in the Vendor Bid System (VBS) on December 8, 2021, which revises ITN ATTACHMENT A, CALENDAR OF

EVENTS.

10. Question: 3. Is the expectation to have demonstrations of software and hardware prior to award?

Answer: Vendor demonstrations may be required during the negotiation sessions.

Please see Section 6.1, Negotiation Phase, of the ITN. See also, ITN ATTACHMENT A, CALENDAR OF EVENTS, as revised in Addendum No.

1 posted in the Vendor Bid System (VBS) on December 8, 2021, and ITN ATTACHMENT B, SCOPE OF WORK, Section 2.1.2, Software.

11. Question: 4. Will the state allow the option for reference questionnaires to be sent directly from the customer reference to the state to avoid burdening our customers with the need to get it notarized?

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Answer: No., All documentation required to be submitted by the ITN and its attachments must be submitted by the Respondent as a part of the Respondent’s response.

Please see Section 5.3.2, Past Performance – Client References, Attachment E (90 points possible), which provides, “[e]ach reference mut be notarized by a Notary Public.”

ITN ATTACHMENT E, PAST PERFORMANCE – CLIENT REFERENCES

QUESTIONNAIRE, must be submitted by a Respondent as a part of the Respondent’s response and include the CLIENT PAST PERFORMANCE QUESTIONNAIRE for three different references each of which will require the notarized signature of the Client Representative.

12. Question: 5. Does the hosting environment require High Availability?

Answer: Yes. During the negotiations, the actual Service Level Agreements (SLAs) for the contract will be determined.

13. Question: 6. Can the State please provide the number of required new tablets to be provided by the Vendor at the start of the contract?

Answer: Please see ITN ATTACHMENT B, SCOPE OF WORK, Section 2.6.8, Estimated Quantities.

14. Question: 7. Can the State provide the total number of Skills Tests by test type performed annually?

Answer: Please see ITN ATTACHMENT B, SCOPE OF WORK, EXHIBIT 2 and

EXHIBIT 3.

15. Question: 8. For the electronic skills testing, is Motorcycle skills testing in scope?

If YES, does the State use the MSF Standard Motorcycle Form for Skills Testing?

Answer: Motorcycle skills testing is not a required item in the scope of work for this

ITN.

However, the Department is interested in learning through a vendor’s response about alternative skills testing models for motorcycle skill testing that the vendor has available.

Florida currently utilizes the MSF testing model.

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16. Question: 9. For the electronic skills testing, is CDL skills testing in scope? If YES, Does the State use the latest AAMVA 2017 forms for CDL Skills Testing? If No, what AAMVA version is planned?

Answer: CDL skills testing is a required item in the scope of work for this ITN.

Electronic skills testing is not a required item in the scope of work for this ITN. However, the Department is interested in learning through a vendor’s response about alternative testing models that the vendor offers.

ITN ATTACHMENT B, SCOPE OF WORK, Section 2.1.8, Testing System – General Requirements, b) General Test Requirements, item 6. requires the Contractor to provide tests “using the latest version of the AAMVA 2005 Model CDL Testing System and provide for subsequent updates upon release by AAMVA.”

17. Question: 10. Could the State provide a sample Motorcycle Skills Test Form?

Answer: No. Examination questions and answer sheets cannot be provided and are exempt from public disclosure pursuant to section 119.071(1)(a), Florida Statutes.

18. Question: 11. Could the State provide a sample Class E Skills Test Form?

Answer: No. Examination questions and answer sheets cannot be provided and are exempt from public disclosure pursuant to section 119.071(1)(a), Florida Statutes.

19. Question: 12. Could the State provide sample CDL Skills Test Forms?

Answer: No. Examination questions and answer sheets cannot be provided and are exempt from public disclosure pursuant to section 119.071(1)(a), Florida Statutes.

20. Question: 13. Will the state please clarify how the software and support should be priced? Is it expected that only TPA CDL tests be priced?

Answer: ATTACHMENT F, Price Sheet, has been revised.

Please see Item No. 2 of this Addendum No. 2 for the revised

ATTACHMENT F, PRICE SHEET – REVISED 12/13/2021.

21. Question: 14. Can the vendor charge the applicant a price per test for online knowledge tests performed remotely by applicants under the age of 18?

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Answer: The Contractor may charge an applicant a price per test for online knowledge exams performed remotely by applicants, but only to applicants who are under the age of 18.

22.

Question: 15. For support purposes, Can the State provide a total number of Testing Stations currently in-use today?

Answer: Please see Section 1.2, Current Testing Process, of the ITN for the number of offices. Currently, those locations have about 900 testing stations.

The count of 900 stations only includes Department offices and tax collectors. TPAs and DELAP work under a different configuration (they use their own computers and access the vendor’s testing software through the internet).

23. Question: 16. Do the TPA’s and DELAP’s operate and require service/support outside of the standard business hours of M-F 8AM – 6PM?

Answer: Yes. Testing by Third Party Administrators (TPAs) and through the Driver Education Licensing and Assistance Program (DELAP) occurs seven (7) days per week, 24 hours per day.

24. Question: 17. Does the State currently use a Virtual Proctoring solution? If YES, could the state please outline the current functionality?

Answer: Virtual proctoring is not currently used.

Please see ITN ATTACHMENT B, SCOPE OF WORK, Section 2.1.13, Optional Items, with regard to optional items, including live proctoring and biometric fraud mitigation practices.

The Department also is interested in learning through a vendor’s response about virtual proctoring services that the vendor offers.

25. Question: 18. Would the State consider a Vendor-Hosted Environment utilizing AWS GovCloud in the Vendor’s Virtual Private Cloud instance?

Answer: Yes.

26. Question: 19. Will all authentication for knowledge and skills testing use the State’s Active Directory domain? Will the State be managing the addition of TPAs and DELAPs to their Active Directory for authentication?

Answer: No as to both questions.

27. Question: 20. What identity verification application is in use today with the ADLTS?

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Answer: A manual and electronic validation depending on the test type.

TPAs are required to validate the applicant’s full name, date of birth, gender, and one of the following unique identifiers: social security number, alien registration number, admissions number, or Florida ID card number.

When registering for the skills test the TPA validates the authenticity of the applicant’s Florida learner’s license. An electronic eligibility status check is also conducted prior to the skills test. Applicants under the age of eighteen

(18) are required to have a parent or guardian proctor the exam. The parent or guardian is required to enter their Florida driver license prior to the exam.

For the Department offices and the Tax Collector offices, the software first prompts the user to verify their identity. The office clerk checks the identity prior to creating the test and sending it to the system.

28. Question: 21. For identity verification Is the state looking for a policy based approach, or does it require a solution such as multi-factor authentication?

Answer: The Department will consider all options and solutions, including multi-factor authentication, for improvements to identity verification methods currently being used.

29. Question: 22. It is our understanding the Third Party Waiver System (Paperless Waiver System) will remain in place and does not require to be developed by the Vendor, Please Confirm.

Answer: The Third-Party Waiver System (Paperless Waiver System) will remain in place and does not require development by the Respondent.

30. Question: 23. What is the current model and specifications of the Skills Testing Tablets in-use today?

Answer: Please see ATTACHMENT B, Exhibit 1.

31. Question: 24. Does the State wish to continue using the AAMVA 2005 CDL Knowledge Testing Item Banks or would the state prefer an upgrade to the latest AAMVA 2017 CDL Item Bank?

Answer: ITN ATTACHMENT B, SCOPE OF WORK, Section 2.1.8, Testing System – General Requirements, b) General Test Requirements, item 6. requires the Contractor to provide tests “using the latest version of the AAMVA 2005

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Model CDL Testing System and provide for subsequent updates upon release by AAMVA.”

32. Question: 25. Will the State provide the existing translations and audio files for the required foreign languages currently in use today for the knowledge testing system?

Answer: Yes, the existing translations and audio files for the required foreign languages currently in use today for the knowledge testing system will be provided to the awarded Respondent.

33. Question: 26. Are the listed knowledge testing foreign languages required for all test types, including CDL and HAZMAT?

Answer: Yes.

Section 2.0, Purpose and General Overview, of the ITN provides:

“Tests/exams must be available in, at a minimum, English, Spanish, Creole, Russian, Mandarin Chinese, Arabic, Portuguese, Vietnamese and French.

The Respondent shall provide written and spoken translation services for all languages supported by the system. Translation services must, at a minimum, include all test/exam questions, answers and test instructions.

Please see also ITN ATTACHMENT B, SCOPE OF WORK, Section 2.1.8 b) 3.

34. Question: 27. Are the listed knowledge testing foreign languages required in Audio for all test types, including CDL and HAZMAT?

Answer: Yes.

Please see Section 2.0, Purpose and General Overview, of the ITN.

Please see also ITN ATTACHMENT B, SCOPE OF WORK, Section 2.1.8 b) 3.

35. Question: 28. Can the state please provide question totals for the Motorcycle knowledge test?

Answer: Knowledge exam questions are provided by the Motorcycle Safety Foundation (MSF) and include a question bank of eighty-six (86) questions for a twenty-five (25) question exam.

36. Question: 29. If the State does not wish to use the latest AAMVA 2017 CDL Item Bank, Can the state please provide question totals for the CDL knowledge tests?

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Answer: ITN ATTACHMENT B, SCOPE OF WORK, Section 2.1.8, Testing System – General Requirements, b) General Test Requirements, item 6. requires the Contractor to provide tests “using the latest version of the AAMVA 2005 Model CDL Testing System and provide for subsequent updates upon release by AAMVA.”

Currently, CDL Knowledge exam questions include a question bank of two hundred fifty (250) questions for a fifty(50) question exam.

37. Question: 30. Section 1.2 Current Testing Process indicates TPA’s administer only Class E knowledge and skills tests. Attachment B. 1.0.f indicates TPA’s administer both Class E and CDL skills tests. Can the STATE please confirm what Knowledge Test types and Skills Test types are performed at the TPA’s?

Answer: TPAs are of two types:

• TPAs (Class E) administer Class E knowledge exams and Class E skills tests.

• TPA (CDL) administer Class A, B & C 3-part skills tests (i.e., Pre-Trip skills tests (PT); Basic Control skills tests (BCS); and Road Trip skills tests (RT).

At present, TPAs do not administer CDL knowledge exams. But, see ITN ATTACHMENT B, Scope of Work, Section 2.1.14, Commercial Driver License (CDL) testing platform.

38. Question: 31. Current Testing Process indicates DELAP’s administer Class E knowledge and skills tests. Attachment B. 1.0.d indicates DELAP’s only perform knowledge testing. Can the STATE please confirm what Knowledge Test types and Skills Test types are performed at the DELAP’s?

Answer: DELAP locations administer Class E knowledge exams and Class E skill tests.

39. Question: 32. Section 1.2 Current Testing Process indicates Tax Collector Offices administer all CDL knowledge tests. Attachment B. 1.0.f indicates TPA’s administer both Class E and CDL skills tests. Can the STATE please confirm what Knowledge Test types and Skills Test types are performed at the Tax Collector Office’s?

Answer: The Tax Collector Offices administer the following types of knowledge exams:

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• Class E;

• CDL general knowledge;

• CDL school bus;

• CDL passenger vehicles;

• CDL combination vehicles;

• CDL doubles/triples;

• CDL tankers;

• CDL airbrakes; and

• CDL hazardous materials (at select offices).

The Tax Collector Offices administer Class E skills tests.

The Tax Collector Offices do not administer CDL skills tests.

40. Question: 33. For customer data and information related to “Economic Demographic” and “Education Level”, will these data points be sent to the ADLTS from the State System of Record or input directly into the application at time of use?

Answer: The applicant will be required to enter the data for “Economic,” “Demographic,” and “Education Level” into the system at the time of the test issuance.

Please see ATTACHMENT B, Scope of Work, Section 2.1.5 i), Section

2.1.7 b), and Section 2.1.8 a) 7.

41. Question: 34. Tab 2 - Additional Features sheet contains blank cells for Description and Unit columns. Please provide quantities to use for evaluation of cost factors such as number of tablets, annual number of tests of each type, number of TPAs, etc. If all bidders use different quantities, then there is no way to compare.

Answer: ATTACHMENT F, Price Sheet, has been revised.

Please see Item No. 2 of this Addendum No. 2 for the revised

ATTACHMENT F, PRICE SHEET – REVISED 12/13/2021.

Please also see:

• ATTACHMENT B, Section 2.6.8 Estimated Quantities for information on the number of tablets purchased.

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• ATTACHMENT B, Exhibit 3 for estimated number of tests.

• Section 1.2 of the ITN for the number of TPAs.

42. Question: 35. This calculation excludes all pricing from Tab 2 of Attachment F, (which is most of the value of the contract). Can Tab 2 pricing be included in the evaluation calculations, and in a way that allows all bidders to be evaluated for the same quantities of all items?

Answer: ATTACHMENT F, Price Sheet, has been revised.

Please see Item No. 2 of this Addendum No. 2 for the revised

ATTACHMENT F, PRICE SHEET – REVISED 12/13/2021.

ATTACHMENT I, Evaluation Criteria and Negotiations, Section 3.1, Price Sheet Evaluation, also has been revised.

Please also see Item No. 3 of this Addendum for the revised ATTACHMENT I, Evaluation Criteria and Negotiations, Section 3.1, Price Sheet Evaluation.

43. Question: 36. The primary deliverable for this contract is the software. Industry standard practice is to charge for providing software licensing and maintenance. Is the intent that software costs (licensing/maintenance) are to be represented in the per-test fee?

Answer: Yes.

44. Question: 37. Tablets will not be serviceable for the full potential contract term of up to 10 years. Will the customers purchase replacements when tablets reach the end of useful life?

Answer: The Department estimates that the useful life of a tablet is approximately five (5) years.

The Department, Tax Collectors and TPAs, individually, will determine the number of replacement tablets, based on their individual evaluation of their need.

As provided in Section 5.3.3, Price Sheet, ATTACHMENT A (40 points possible), a) Tab 1: “The Department reserves the right to purchase its own hardware (tablets) and use the prospective Contractor’s software. The

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Questions and Answers