Exhibit F - NJKiDS Maintenance and Operations Performance~1.xlsx

This file is a performance metrics exhibit for the NJKiDS Application Maintenance and Support contract (T2314) for the New Jersey ACSES system, detailing operational data spanning from 2018 through 2025. The document presents two primary performance categories: Change Control Tickets and Change Requests, tracking the volume of tickets released and changes deployed on a monthly basis across the eight-year period. The data demonstrates system activity levels, with total tickets released annually ranging from 111 to 130, averaging approximately 10-11 tickets per month. Change requests show an increasing trend over the contract period, ranging from 43 total changes in 2019 to 78 total changes in 2025, with monthly averages increasing from four to seven changes per month, indicating growing system modification activity and maintenance demands.

The performance data reveals consistent operational output with relatively stable ticket distribution throughout each calendar year, though specific months show variance in activity levels. The upward trajectory in change request volume, particularly from 2023 onwards, suggests increased system evolution and enhancement requirements. The monthly breakdown allows for identification of peak activity periods and seasonal patterns, with September 2025 showing notably elevated change request activity at 21 deployments. This performance exhibit serves as a historical record of service delivery metrics under the NJKiDS maintenance contract, providing baseline data for evaluating contractor performance and system utilization trends across multiple fiscal years.