Exhibit E Client Reference Form.docx
DOCX document 45 KB Posted
- Attached to
- WSF Travel Wait Times Assessment Project
- Solicitation number
- RFQQ 2024 0327
- Issued by
- Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington
About this file
This document is a Client Reference Form for Solicitation RFQQ 2024 0327, which is due by April 25th, 2024 at 3:00 PM PST. The form requests information from the bidder's clients about their working relationship, overall satisfaction, customer service, flexibility, and willingness to select the bidder again. The related state and local contract opportunity is the WSF Travel Wait Times Assessment Project, which seeks consulting services to evaluate current operational processes, provide requirements, conduct market research, and summarize findings in a Concept of Operations document to be presented to OFM and legislative staff on December 1st, 2024. The jurisdictions involved include various counties, cities, and census-designated places in the state of Washington.
The document does not provide details on pricing terms, set asides, incumbents, funding requirements and sources, or other financial information. It focuses solely on the client reference evaluation process for the bidder on the WSF Travel Wait Times Assessment Project.
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Other files
| File | Type | Posted |
|---|---|---|
| Exhibit D Contract.pdf | ||
| RFQQ 2024 0327_Vendor Q&A.pdf | ||
| Exhibit D-1 Contract Issues List.docx | DOCX document | |
| Exhibit G Diversity Inclusion Plan.docx | DOCX document | |
| Exhibit F_Scope of Work.docx | DOCX document | |
| Exhibit A-2 Bidders Profile.docx | DOCX document | |
| Exhibit C Bid Price.docx | DOCX document | |
| Exhibit A-1 Bidders Certification.docx | DOCX document | |
| Exhibit B Performance Requirements.docx | DOCX document | |
| Exhibit H Form FHWA 1273_Contract Provisions.pdf | ||
| RFQQ 2024 0327_WSF Travel Wait Times.pdf |
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Text version
CLIENT REFERENCE FORM - QUESTIONNAIRE
SOLICITATION RFQQ 2024 0327 – DUE BY APRIL 25TH, 2024 AT 3:00 PM PST
BIDDER NAME:
DATE OF REFERENCE:
REFERENCE COMPANY NAME:
NAME AND TITLE OF PERSON COMPLETING FORM:
TELEPHONE NUMBER (WITH AREA CODE):
1. Please describe this company’s efforts to develop a collaborative business relationship with you, the customer:
2. Did vendor deliver all scope and address defects prior to implementation according to agreed-upon schedule and budget?
Additional comments:
Please check the value which best represents your experience with this company using the following definitions:
1 = Unsatisfactory 2=Poor 3= Average 4=Good 5=Exceptional
3. Overall satisfaction with work deliverables (on-time with deliverables)?
1 |_| 2 |_| 3 |_| 4 |_| 5 |_|
Additional comments: Easy to contact and very responsive.
4. Overall customer service: What is your opinion of this company’s level of customer service?
1 |_| 2 |_| 3 |_| 4 |_| 5 |_|
Additional comments: Very responsive to questions and resolution to problems.
5. How flexible is/was this company in meeting changing requirements?
1 |_| 2 |_| 3 |_| 4 |_| 5 |_|
Additional comments: If we need them a different day or time they are always very accommodating.
6. Based on skill and working relationship, would you select this company again to provide services? |_| Yes |_| No
Thank you for your assistance in this evaluation process.
| Signature | Date |
| Representative Name: |
References are due back to the Procurement Coordinator no later than April 25th, 2024 at 3:00 PM PST
Please submit finalized form directly to acoacquisitionsubmittal@wsdot.wa.gov with a cc to johnsch@wsdot.wa.gov with the subject line RFQQ 2024 0327 – NAME OF BIDDER- CLIENT REFERENCE FORM.
Forms that do not come directly from the client filling out the reference will not be considered.
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