EXHIBIT C - Past Performance Questionnaire.docx
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- Solicitation number
- 36C24426R0081
About this file
This is a Past Performance Questionnaire template for the Department of Veterans Affairs Network Contracting Office 4, designed to evaluate contractor performance on the DDC HVAC Controls Building 1 upgrade project (Contract 595-26-105). The form is completed in two sections: contractors provide their company information and project details, then send the questionnaire to past performance reference contacts who complete an evaluation form and submit it directly to the contracting officers Christopher Clements and Christopher McDevitt by 11:00 am EST on November 19, 2026.
The questionnaire evaluates contractor performance across six major categories using a 0-5 scale (Neutral to Exceptional): Quality Management and Workmanship (six criteria covering management experience, personnel qualification, quality control plans, deficiency correction, submittals, and problem-solving approaches); Timeliness and Adherence to Schedule (three criteria addressing delay notices, submittal responsiveness, and schedule compliance); Business Practices and Customer Relationship (four criteria evaluating problem-solving initiative, independent work capability, subcontractor management, and change order proposals); Compliance and Safety (three criteria covering reporting accuracy, federal law compliance, and safety program implementation); Infection Control (one criterion for infection control compliance); and Overall Customer Satisfaction (three criteria including modification cost reasonableness, cure notices, and likelihood of future contract award). Reference contacts must certify the accuracy of their responses and provide detailed remarks supporting their overall performance rating.
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Text version
Department of Veterans Affairs
Network Contracting Office 4 1010 Delafield Road Pittsburgh, PA 15215
Past Performance Questionnaire for:
595-26-105 DDC HVAC Controls, Bldg 1 D/B
INSTRUCTIONS TO OFFEROR
Complete the CONTRACTOR INFORMATION section, below (type answers into light blue shaded boxes). Save the document. Send an electronic or hard copy print of the form to each of your reference contacts, asking them to please complete the form and submit it according to the instructions, below.
Company Name
Street Address
Point of Contact (POC)
City
POC Phone Number
State
Reference Project Title
Zip Code
Contract Period of Performance (start to finish):
Contract Number
Contract Dollar Value
Description of Work
| Role of Contractor on This Project (check appropriate box) |
| |_| Prime Contractor |_| Sub-contractor |_| Key Personnel |
INSTRUCTIONS TO REFERENCE CONTACT
The contractor named above is submitting a proposal for a United States Department of Veterans Affairs contract, and has sent this form to you as a past performance reference contact. Please complete the following pages in full (all areas shaded in light yellow, below). Once completed, please send the form to the Contracting Officer via email directly to:
Christopher.Clements1@va.gov and Christopher.McDevitt@va.gov
Please return the completed form ASAP, but no later than 11:00 am EST, 19 November 2026.
If you have any questions, please contact the Contracting Officer: christopher.clements1@va.gov
RESPONDENT INFORMATION [completed by Reference Contact]
Company Name
Street Address
POC Name
City
Phone Number
State
Zip Code
PERFORMANCE INFORMATION: Choose the number on the scale of 0 (Neutral) to 5 (Exceptional) that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE AN EXPLANATION FOR THE OVERALL RATING in the Remarks section, below.
| 0 |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NEUTRAL |
| UNACCEPTABLE |
| MARGINAL |
| ACCEPTABLE |
| VERY GOOD |
| OUTSTANDING |
| No record of past performance, or not applicable or the record is inconclusive. |
| Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective. |
| Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective. |
| Performance met most contractual requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory. |
| Performance met all contract requirements and exceeded some to the government’s benefit. There were a few minor problems, which the contractor resolved in a timely, effective manner. |
| Performance exceeded all contract requirements. There were no problems. |
| The Contractor … |
| 0 |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
QUALITY – MANAGEMENT & WORKMANSHIP
| 1. |
| Provided experienced managers and supervisors with the technical and administrative abilities needed to meet contract requirements. |
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| 2. |
| Demonstrated ability to hire, maintain, and replace, if necessary, qualified construction personnel during the contract period. |
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| 3. |
| Provided and followed approved quality control plan and/or inspection procedures to meet contract requirements. |
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| 4. |
| Corrected deficiencies in timely manner and pursuant to their quality control procedures. |
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| 5. |
| Submittals clearly identified the proposed item IAW the specifications and drawings. |
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| 6. |
| Suggested alternative approaches to problems. |
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TIMELINESS AND ADHERENCE TO SCHEDULE
| 0 |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| 7. |
| Contractor provided timely notices of possible delays/schedule revisions. |
REMARKS:
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| 8. |
| Timeliness in submitting submittals and reports and responding to agency inquiries, RFP's, etc. |
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| 9. |
| Developed realistic and met approved progress schedules. |
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BUSINESS PRACTICES/CUSTOMER RELATIONSHIP AND ABILITY TO PERFORM
| 10. |
| Displayed initiative to solve problems. |
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| 11. |
| How well did the contractor work independent of Government guidance, oversight and assistance? |
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| 12. |
| Subcontractors / tradesmen were adequately managed and coordinated. Explain any subcontracting issues (positive or negative) that impacted the performance of your contract(s). |
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| 13. |
| For contract changes, contractor provided timely and realistic change order proposals. |
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COMPLIANCE & SAFETY
| 0 |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| 14. |
| Reports (i.e., daily, test, logs) / records were submitted completely and accurately satisfy the requirement. |
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| 15. |
| Applicable to Federal Contracts –Contractor complied with applicable Federal Laws and Regulations such as Construction Wage Rate Requirements – timely payrolls and compliance; Drug-Free Workplace; Environmental Regulations and Use of Recovered Materials; Executive Order 13101 Greening the Government. |
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| 16. |
| Contractor’s safety program was in compliance with federal regulations. Contractor implemented and followed their safety plan and ran a “safe jobsite”. |
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INFECTION CONTROL
| 17. |
| Contractor had an Infection Control Process in place and complied with agency Infection Control Requirements. |
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OVERALL CUSTOMER SATISFACTION
| 18. |
| Demonstrated reasonableness in modifications cost proposal. |
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| 19. |
| Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome in “remarks.” |
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| YES |
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| NO |
| 20. |
| Would you award another contract to this contractor? If not, please explain in “remarks.” |
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| YES |
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| NO |
| OVERALL PERFORMANCE RATING: |
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REMARKS (Please use as much space as is needed – the box will expand as you type).
I hereby certify that the information that I have reported above is accurate to the best of my knowledge.
Printed Name
E-mail address
Business Title
Signature
Date
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