Exhibit B Past Performance Questionnaire.docx
DOCX document 32 KB Posted
- Attached to
- RD Application Sustainment Operations & Maintenance Support Federal contract opportunity
- Solicitation number
- 12SAD125R0002
About this file
The document is a Past Performance Questionnaire for Solicitation No. 12SAD125R0002, designed to evaluate an offeror's performance history for a USDA Rural Development Technology Office contract. The questionnaire provides a structured framework for references to rate a contractor's performance across key areas including technical performance, timeliness, quality control, and customer satisfaction, using a five-tier rating system from Exceptional to Unsatisfactory.
The associated federal contract opportunity is a 100% 8(a) Small Business set-aside for Application Sustainment Operations & Maintenance Support, with a single-award Indefinite Delivery Indefinite Quantity (IDIQ) contract. The contract will support four focus areas: Production Support Operations, Salesforce Application O&M, "Legacy" Application O&M, and Development, Modernization, and Enhancements. The contract will have a 3-year ordering period with a 6-month potential extension, targeting IT systems support for Rural Development's financial assistance programs. The NAICS code is 541511, with a small business size standard of $34 million.
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Text version
Exhibit A – Past Performance Questionnaire
Past Performance Questionnaire Solicitation No. 12SAD125R0002 Application Sustainment and Production Support Operations
1. Background. The intent of this questionnaire is to obtain relevant and recent past performance of the Offeror (potential source), which will be included in the evaluation of the Offeror’s proposal for a single-award Indefinite Delivery Indefinite Quantity (IDIQ) Contract.
2. Instructions. Please complete the questionnaire in full and using the performance ratings below.
Handwritten responses are acceptable. Please provide comments, in the “Additional Comment Form” of the questionnaire, for all questions in which a “Marginal” or “Unsatisfactory” rating is given.
Performance Rating Definitions
| Rating |
| Description |
| Exceptional |
| Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective. |
| Very Good |
| Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective. |
| Satisfactory |
| Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory. |
| Marginal |
| Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented. |
| Unsatisfactory |
| Performance does not meet most contractual requirements, and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective. |
OFFEROR INFORMATION (To be completed by the Offeror)
Name of Company Evaluated (Offeror):
Contract Number:
Contract Period of Performance:
Contract Value:
Contract Type:
PAST PERFORMANCE REFERENCE (To be completed by Reference)
Name of Company (Reference):
Point of Contact (person completing questionnaire, including title):
Address:
Telephone Number and Email Address:
Date Past Performance Questionnaire Completed:
Reference Signature:
PAST PERFORMANCE QUESTIONNAIRE (To be completed by Reference)
Description of Services Provided:
| Performance Element |
| Exceptional |
| Very Good |
| Satisfactory |
| Marginal |
Unsatisfactory
Technical Performance
1. The firm’s overall performance on the contract.
2. The firm’s responsiveness and flexibility.
3. The firm’s cooperation with customer personnel.
Timeliness of Performance
4. The firm’s effective and efficient use of resources. (i.e. Was the contractor able to obtain in a timely manner the amount and type of personnel resources required to support the project, effectively train personnel to perform the work required for the project, and maintain the required workforce throughout the term of the contract?)
5. The firm’s timeliness of performance. (i.e. Was the contractor successful in planning and proposing realistic schedules, monitoring performance, completing work on time, and implementing corrections/changes in a timely manner?)
| Performance Element |
| Exceptional |
| Very Good |
| Satisfactory |
| Marginal |
Unsatisfactory
Quality Control / Customer Satisfaction
6. The firm provided effective quality control and/or inspection procedures to ensure satisfactory products/services.
7. Was the firm reasonable and cooperative in response to changes in technical direction, correcting errors, poor performance, criticism/rejection of contract deliverables and other quality issues?
8. The firm’s professionalism, courtesy, flexibility, cooperativeness, responsiveness, and openness to inquiries.
| PLEASE ANSWER “Yes” or “No”, as appropriate for the following question: |
| YES |
| NO |
11. Given the choice, would you do business with this firm again?
Additional Comment Form
Please provide any additional comments regarding performance including any major discrepancies or performance issues, and the corrective actions taken if any. The reference may also attach any past performance database reports or other material deemed appropriate that may assist a better understanding of the Contractor’s past performance.
File details come from the government source that posted it. Updated .