Attachment 10 OM vs DME Decision Rubric.pdf

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Attached to
RD Application Sustainment Operations & Maintenance Support Federal contract opportunity
Solicitation number
12SAD125R0002
Issued by
Department of Agriculture Rural Housing Service

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The document is an O&M vs. DM&E Decision Rubric that provides a detailed flowchart for categorizing change requests in an IT system maintenance context. The rubric guides decision-makers through a series of yes/no questions to determine the appropriate change request type: Corrective, Adaptive, Perfective, Preventative, or Development, Modernization, and Enhancement (DM&E). Key decision points include whether the change is for a supported application in production, if the defect is against approved requirements, whether technology updates are needed, if government policy changes are driving the modification, and whether the change aims to improve system performance, address recurring issues, or prevent future problems. Each path through the flowchart results in a recommendation to choose a specific change request type in JIRA and present the request to a Technical Review Board (TRB).

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Other files for this federal contract opportunity

Other files attached to RD Application Sustainment Operations & Maintenance Support, newest first.
File Type Posted
Attachment 14 USDA Visual Identity.pdf PDF
Attachment 13 USDA C-SCRM Contract Language.pdf PDF
Attachment 11 RD Application Technology Matrix.xlsx XLSX spreadsheet
Attachment 1 Performance Work Statement.docx DOCX document
Attachment 12 Software Development Lifecycle SDLC Process Guide.pdf PDF
Attachment 8 Conflict of Interest Policy and Disclosure Form.pdf PDF
Exhibit C Total Evaluated Price Workbook.xlsx XLSX spreadsheet
Exhibit A Question and Answer Form.xlsx XLSX spreadsheet
Attachment 9 Non-Disclosure Agreement.pdf PDF
Attachment 7 KPI Listing - PSO_SE.xlsx XLSX spreadsheet
Attachment 6 Acceptance and Defect Rubric.pdf PDF
Attachment 5 Change Management Process Guide.pdf PDF
Attachment 4 Background Investigation Requirements.pdf PDF
Attachment 2 Quality Assurance Surveillance Plan.docx DOCX document
Exhibit B Past Performance Questionnaire.docx DOCX document
Attachment 3 Baseline Security References.pdf PDF
Solicitation_12SAD125R0002.pdf PDF
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O&M vs. DM&E Decision Rubric

Is the change request for an application or code that SET supports and is already in Prod?

Is the defect against the approved requirements?

Was the defect known prior to going to production?

CORRECTIVE:

Choose “O&M” as

Change Request Type in JIRA & present to

TRB

YES Is it a defect? YES YES NO

DME:

Choose “DM&E” as

Change Request Type in JIRA & present to TRB

NO

Is an update to the OS or underlying technology required?

YES

Is the OS or underlying technology support expiring?

ADAPTIVE:

Choose “O&M” as

Change Request Type in JIRA & present to TRB

YES

NO

Has a gov’t policy changed requiring an update to the app?

Does the policy change require new infrastructure?

YES NO

ADAPTIVE:

Choose “O&M” as

Change Request Type in JIRA & present to TRB

NO

Is a change to another app/ service leading to a change to the app needing maintenance?

Is the app/service causing the change currently under deployment?

YES NO

ADAPTIVE:

Choose “O&M” as

Change Request Type in JIRA & present to TRB

Is this a data call and/or special ad-hoc report?

NO

YES

ADAPTIVE:

Choose “O&M” as

Change Request Type in JIRA & present to TRB

Is this to improve system performance, maintainability or availability?

NO

YES

PERFECTIVE:

Choose O&M Change

Request Type in JIRA & Present to TRB

Is this to prevent a future problem? (i.e. reocurring data fixes)

NO

YES

PREVENTATIVE:

Choose O&M Change

Request Type in JIRA & Present to TRB

NO

YES

NO

YES

YES

NO

NO

O&M vs. DM&E Decision Rubric

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